Great dealership! Great service! i called ahead for a test drive, when i showed up i had the manager cleaning my car while it was warming up for me. they had all the answers to all my questions and very friendly staff. i recently bought a used car from them with a few dents, by the time i went to pick it up the car looked brand new. they really care about their customers. id recommend anyone to check out this dealership for used or new cars. ill definitely be back for my next vehicle!
Called for a recall, they said they would call me back. They called back right away. Booked an appointment that worked with my schedule. Went in during Covid-19 times, they were very organized and sanitary. They made it super easy and fast for me to bring my car in and pick it up. The gentleman who helped me was very kind and courteous. I had such a better experience here than I did VS Kitchener or Waterloo. Will return for sure.
Didn't make the effort to check vehicle inventory available. Only interested in selling what was on their lot and not what Customer really wants.
ADD: Purchased vehicle at Kitchener Hyundai after calling Hamilton Mountain Hyundai who told us where the vehicle we wanted was located.
I wasn't kicking tires. I needed a car. My Dad took me to Cliff. I told him my driving route what I need at this point in my life and how much i could spend. I was shown a 2019 Accent. Took it for a test drive and it was perfect. A very comfortable drive. Nice pick up when entering hwy. Good turns and curves. It stopped when i needed it to.👍
I good to go for 5 yrs now. I'll be back.
Just picked up my 7th new car from Brantford Hyundai today, a 2020 Sonata Ultimate. So far it is everything I thought it would be. Thanks to Tim and Judy for making this a wonderful experience once again.
I just want to say thank you to Ryan and Karmini and all the other staff at Hyundai for making things possible me to get the long awaited vehicle on my birthday. This was sure the best surprise ever. I know i was going to received it soon but this was the best. Thru this difficult time i just want to say thank you guys and stay safe
Always receive fast service with strong communication! Genuinely enjoy having any work done there on my vehicle and wouldn’t have it any other way now! They have a great system for COVID19 zero contact, I’m impressed.
I went in to Brantford Hyundai to get my vehicle checked with a check engine light on. I went in with my toddler and the appointment took about an hour, which was reasonable. They replaced a part, no charge under warranty, gave my son a backpack and did a courtesy vacuum. I wonder how many goldfish crackers they vacuumed up... It was much appreciated ☺️
Staff are very friendly. I didn’t give five stars because I waited several hours for service which was understandable however no coffee was available. I did appreciate water and cookies. Coffee would have been nice as well.
I also appreciated very comfortable seating.
If we could give it a zero would be zero. After EXPENSIVE engine repairs on my wife’s car that they claimed weren’t covered under warranty, even tho there is a known issue for these engines right from the horses mouth, the engine is now completely gone and they have washed their hands of it. We paid them thousands of dollars not even 8 months ago and they will do nothing for us. Stay away from this dealership. Service manager is useless and should not even have a job there. No clue how to deal with customer issues and not an ounce of empathy in his body
Great buying experiences! I have purchased several cars for myself and been involved with purchases for my family. The team is great to work with! Kamani is amazing! Highly recommend the vehicles and the dealer!
I called Brantford Hyundai in desperate need for a same day appointment. The staff were super helpful and accomodating! I had my vehicle in and fixed within a few hours. They have completely changed my view since negative experiences with my local Hyundai (not Brantford). I would highly recommend this location! Quick, reliable and friendly!
Great, friendly service. Made an appointment for service and was pleased by the service advisor and the speed at which the car was serviced. If you want professional and expedient service give these people a try.
Brantford Hyundai has always provided us excellent service when booking and conducting maintenance. Not only do they remind us of upcoming service, they make booking easy, reminded us to bring in our snow tires for changing during the service appointment. The service is always top notch, returning, the vehicle cleaned and vacuumed.
We have been so happy with the service, they now service all 5 of our family vehicles. I would highly recommend the service and sales areas of the dealership. The owner came and thanked us for our purchase, and we regularly receive thank you gifts after service. A truly great atmosphere, with high integrity.
Good morning Hyundai, recently purchased 2020 Palisade. Drove to Halifax with no issues. Absolutely a great ride. The people I worked with on the purchase of the Palisade are fabulous. This vehicle has all the features of an Escalade for half the price “wow”. Thank-you Hyundai for an informative and knowledgeable team of individuals whom assisted me on the purchase of my vehicle, have a few concerns on packaging, when it was removed a little lower scratch on front end, did not have time to address, but was assured that it will be repaired on my return. Your a great Dealership. Have a great day.
Good morning Hyundai, recently purchased 2020 Palisade. Drove to Halifax with no issues. Absolutely a great ride. The people I worked with on the purchase of the Palisade are fabulous. This vehicle has all the features of an Escalade for half the price “wow”. Thank-you Hyundai for an informative and knowledgeable team of individuals whom assisted me on the purchase of my vehicle, have a few concerns on packaging, when it was removed a little lower scratch on front end, did not have time to address, but was assured that it will be repaired on my return. Your a great Dealership. Have a great day.
Bought my 2014 Elantra(which is my first car) from Ryan about a month ago now he was amazing got everything set for me. Ordered a paint touch up pen for me and even did the touch ups himself! So glad I went here for my car.
I feel like royalty, treated so well every trip in!! THANK YOU FOR ALWAYS TAKING AMAZING CARE OF ME 👍👍👍
Hands down the most trusted and well staffed dealership out there! Looking forward to working out a new deal on those beautiful Palisades!
Such a positive experience at the Brantford KIA, everyone we encountered was very friendly, professional and extremely knowledgeable. We spoke with Garth and although he didn’t have exactly what we were looking for he, was incredibly helpful and I would definitely recommend him and this location!
Great experience and vehicle was serviced under the time that I was quoted. Great Job!
Mike Foster
I just moved to the area and my gently used Veloster Turbo decided to "die" in the driveway of my new home, after being serviced in Toronto only 10 days prior (for a routine 3 synthetic service-so much for the 30 point inspection Queensway Hyundai)
I called the Brantford Hyundai service department and they squeezed me in last minute to have a look.
I had the pleasure of speaking to Mike Flux, service advisor. Very knowledgeable and professional gent who KNEW his stuff. Had my car diagnosed, and in and out within an hour as promised. How another dealership missed a dying battery I don't know, but I appreciate the quick diagnosis by Mike and the team and had me going again.
If you need info about your vehicle, see Mike F.
at Brantford Hyundai! Thank you!
We bought our vehicle here (brand new) last year. Staff were helpful and informative. They worked with us to get the price and exact vehicle we wanted. Anytime we have needed it serviced they book us in right away. Will buy another vehicle here.
Had an engine issue with my 2013 Sonata. Mike could not have been more helpful. Awesome service, communication, and attention. Thanks so much. I will certainly be back. Excellent dealership.
I have been a customer of Brantford Hyundai for seven years now… Always a great experience mixed with TOP NOTCH service! I refer all of my friends,family and clients to Shoots Brantford! Friendly service from the whole team Makes for the best experience.
All the staff at Brantford Hyundai are very friendly and welcoming. They went above and beyond to ensure my needs were met and I wasn’t inconvenienced in any way. Thanks Brantford Hyundai!
I had a great experience with Hyundai Brantford group!! The staffs are very kind and attentive. Ryan explained very well about features of the car and he offered me a great deal.
they are very friendly and professional. I am very satisfied with customer service and I would absolutely suggest this dealership to anyone 👍
Thank you Hyundai Brantford!!
Purchased our Hyundai Elantra used here and had a great experience with Jeff the manager. Our salesperson, cannot remember his name, but had a Newfie accent, could not wait to get out of there, and kept telling us how he wanted to leave to get to a hockey game and would rather us come back another day, however we did not want to miss out on the car we had chosen, so we wanted to finalize the sale that night. Our service otherwise was great and staff were very helpful.
Do not hesitate or or second guess wether you should deal with Brantford Hyundai. From the moment you enter the door , to buy a new car , have a service or some warranty work done . You will treated as one of the extend family. Such a happy and pleasant staff so easy to deal with.
After purchasing a 2014 Tucson from another dealer, I discovered that I had a serious problem with my vehicle. (I won't get into the issue as every case is different) The dealer I purchased from advised I go Brantford Hyundai where the specialists there could assist me. Although this location is not convenient for me, I was advised that I could go to a Hyundai dealer closer to me. Well that was my first mistake. I should have just gone where I was told to to save me the trouble. After feeling like a number and treated like I know nothing about cars, diagnosing the issue and telling me it's not covered and brushing me off not willing to really assist me in any way at the Burlington location, I called Brantford back on my original dealers recommendation. I took my reports to Mike and he processed and submitted the necessary claim for my vehicle. Hyundai and Mike came through for me and what wasn't covered through Hyundai, I was able to claim through my extended purchased warranty with Mike's assistance again. I never had the opportunity to meet Mike, however he went above and beyond in my books and answered all my questions with respect and understanding. I wasn't just a number. Within a week parts were in and we arranged for me to drop off my car and get a courtesy car so I could get to and from work. Drop off Monday and the next day my car was done! Outstanding turnaround and customer service from everyone there. Thank you Mike and Brantford Hyundai. You may be out of my way, but I'll be back to continue to service my vehicle with you.
I was able to book an appointment quickly, Kim Neely at the service desk was friendly and efficient, and prices were fair. I also was pleasantly surprised when I picked up my car to find that it had been vacuumed for free.
We have come to expect only the best service and support from the staff at Brantford Hyundai. Jeff Shoots always makes sure that the needs of the customer are met to the minutest detail. He is the main reason we have returned, time after time, to this fine dealership, and why we recommend Brantford Hyundai to family and friends. He sets a professional and gracious example of service and dedication for the entire staff! Thanks again, Jeff Shoots!
Have to say, after a horrible experience with a couple service techs, I gave Brantford Hyundai a second chance and don't regret it!! Mike was amazing dealing with me, had my issue fixed very quickly and a loaner ready for me as soon as I walked in... Even fixed a small issue I had with my paint which was likely not his responsibility... Thanks to Jeff, who set my mind at ease by listening to me rant about my issue with the first visit and assuring me they want nothing but the best (well earned) reputation.... And a big thanks to Mike in service!
Great customer service but they overcharge you for the littlest things. I got my cabin filter changed and it cost me 74.50. I could’ve bought the part for 20 max. Also overcharged for the engine air filter. Very disappointed as it is nice there. Not worth the extra money
Just picked up a new 2020 Elantra Preferred. I drove from Toronto because Jason and Kamini were so nice and accommodating! I was in and out in 20 minutes with the car because I trusted their expertise. We've had bad dealership experiences before in Toronto but we really got a wholesome vibe from Brantford Hyundai and I'll definitely be sending friends here! Thanks again guys.
Great service, the staff at Brantford Hyundai are amazing. They made the whole process so easy especially for a new car owner like myself.
Highly recommended!!
Excellent service! I always have a great experience dealing with the staff at Brantford Hyundai!
Highly recommended!!
Work was completed in good time and was well done. Service team was pleasant and efficient.
Complimentary interior vacuuming was much appreciated.
Went in for what was supposed to be a quick upgrade recall, and sure enough I was out of there in under 30 minutes. Great service.
Although currently undergoing construction for an expansion, the staff are courteous and efficient and the service reliable and quick. I was able to book an appointment to change over my winter tyres within a week and had great appointment reminders. I bought my car and Brantford Hyundai, and I will keep taking it back there for any service needs. Thank you!
Mike Brown and the entire service team have been a pleasure to work on my car for the last few years. I do a lot of hard driving and hey keep me moving along. Thanks to all. David
Quick appointment, speedy service, vacuumed the car, a recall issue all with no charge to me. You feel like they made an effort to look after a customer.
I had booked service thru the website.. The appointment info didn't go thru to the service dept.. The service rep was helpful and really friendly.. They were already booked but squeezed me in.. I was there much longer than I had planned to be.. They offered me a ride but I chose to wait.. When the service manager became aware of the situation.. He worked with me to improve my experience..
Just bought my 4th car at Shoots and , what can I say , cannot lie , had few problem but Jeff Shoots handled them very well to the extend of giving me a top of the line Santa Fe as a loaner so we could go to South River , New Jersey for our bicycle ride fundraiser to conquer cancer . I believe communication could be better but , hey , we all have growing pains just like the dealership is going thru right now .I hope all the construction going on right now will give us customers a better service ( time slots for service ) . 5 stars on problem solving but only 3 on problems easily avoided like sales man making fun on the "buy 6 get 1 free scratch card " .
I will give an update on this review in 6 months time
Outstanding sales experience from start to finished. Met all of my requests and were able to put me into a vehicle within a week over the Christmas holidays. Was very happy with my experience and will definitely recommend Brantford Hyundai.
Over 20 years of purchasing and having my vehicles serviced at Brantford Hyuandai. Amazing that many are still the same staff and you grow to know and trust all.
Thank you to Tim at brantford Hyundai for all his hard work in trying to find a car that suited me ,, Tim spent many hours helping me find a car that i would be comfortable in ,, He was very helpful, patient, and understanding , I was able to shop and not feel pressured about making a purchase ... And when he did find a car that would be perfect for me he called to follow up .. Although i did not purchase my car from Tim this time ,,, I will be taking my car into this dealership for service ,, Thanks Again Tim for all your help ,,
Joanne Sherburne
2016 Elantra.....Everyone so nice, Tim and the finance just everyone makes you feel at home. If you want a true experience at looking for a car, go to Brantford Hyundai and ask for Tim. This is my second experience there.
Fantastic experience ,This is the second vehicle my husband and I have bought from this dealership
They spend the time to walk me through all the options and allowed me to make the right decisions
They let me feel like I was in the 'drivers seat' and they were a consultant to my decision.
The dealership was welcoming and warm. They set up the delivery meeting when it made sense for my schedule. I would recommend this dealership to my friends and family!
I just kind of lucked into finding the used car I had been looking for here. I cannot tell you what a pleasent experience it has been buying this vehicle. From the sales staff, manager, finance, reception, maintenance and detailing departments this dealership is first class all the way! They took a stressful endeavor and actually made it fun and treated me like a queen! Very impressed....
Thank you Shoots!
I found the service department to be straightforward, courteous and they fully explained what was going to happen. They did warranty work with no hassle even though I don't get my car serviced at the dealership. I would return to them.