Although I didn’t end up buying car but the service e and trust I receive from this dealership was really great . No pressure and amazing service on all the queries
Customer Service is not good and staff are just ignore you with after taking the Car even not giving any attention to Customer .They are not taking care of their customers .Very Bad Customer Service
We recently purchased a new car for the third time from Brampton Attrell Hyundai. This dealership has always treated us well and continues to do so. Aman Saini was our Brand Specialist and the person we dealt with the most for our purchase. Aman was very polite, very helpful and thoroughly answered all of our questions. We certainly appreciated Aman's time and effort in dealing with us. Thanks once again to Brampton Attrell Hyundai,
From loyal customers
Purchased my car (2016 Hyundai Veloster Turbo) just over 3 years from Attrell Hyundai, and since the purchase date, I have had nothing but issues, both with their sales/financing and with their service dept.
With sales, I said my budget was $300 bi-monthly... $600 a month max... The finance guy says 'yes, that's what you'll be paying'... then I realize it's $300 every 2 weeks! Basically, now it goes from $600 a month to $660! Of course, it's because I didn't notice the extra 12 payments in the contract that he 'snuck' in, and now and legally bound to the deal. I could've purchased the Challenger down the road for the SAME PRICE!
I also paid $1400 for winter tires and rims... def at least $400 over what I would've paid anywhere else, but it was based on the guarantee that I would get free tire storage for as long as I have the car. A year later, they start charging me for tire storage ($100/year, more if I don't get my oil change there). And yes, clearly says this on my bill of sale. But, doesn't matter.
Last year I swap the winter tires for summer (remember, they're on rims, so even less work for them), and the wheel alignment goes off! I return the same day... they 'fix' the alignment.
Last week, I bring my car back again to switch tires (same winter to summer), and, of course, the wheel alignment is off. I return with the car saying how the wheel alignment is off again... and I get a call saying... $180 for wheel alignment, $80 for balancing (which should've been done when swapping the tires anyways) and $120 diagnostic fee! Umm... WHAT?
Of course, knowing if the tires aren't balanced or aligned it will wear out my tires sooner... I'm left with no choice but to do it!
This is literally the last time I will be dealing with this dealership!
I will also be calling and emailing the Hyundai head office. This is beyond poor customer service.
I will never be buying a Hyundai again.
Not very helpful and very pushy to purchase a car. Not professional at all.
Don't go to attrell Hyundai, I used to get serviced my car here regularly (every month) but one day I came to know that they don't do regular maintanence thoroughly, they just show it on paper. As one day I got my car serviced here(which covers regular check of cabin air filters) and I heard noise from my ventilation system so I went back to them they said there are leaves in your air filter and that made noise (again they should have checked it during service as it's covered under it but they didn't). Worst part they charged me for diagnosing this which they should have done during my service. Highly disappointed by service and I will never go there for my regular maintanence services. They just dupe you.
I BOUGHT HYUNDAI ELANTRA 2017 USED BUT it works like new with very low kms . Thank To Ajeet Saini for offering such a great car. They did everything perfect and explain with with patience and very friendly manner. Also very thankful to A man Saini , she helped me in completing my paperwork on delivery and she was very nice in dealing with me. Once again thank to Ajeet and Aman
I wish there was a zero star review. Terrible experience with their service. I went there two times and I won't go there again. First time was a simple motor oil change. There was a leak after one day. Had to return and waste my time to get it fixed.
Second time was even worse. Went there for transmission oil change. Asked them for the price of the service and booked the time before I go for my vacation. After going there they bumped up the price by $100 from original price and as it was just before driving my car for a long vacation I could not leave the car as it and had to do the transmission oil change. Such a terrible place and management. Asked multiple times for a call from manage to explain me why they charged me $100 more and never got a response back after weeks of following. This is not the end of it and I am going to escalate this at the highest level.
On February 13, 2018 I brought my 2014 Tucson in because after an oil change at Jiffy Lube, my oil pressure light came on. Jiffy Lube said to take it to the dealership, as everything to do with the oil change was fine. (I started taking my vehicle to Jiffy Lube because my first oil change at the dealership took 3.5 HOURS)
Attrell Hyundai first told me that the filter used by Jiffy Lube was not proper. Then, after I told them I would take it to Jiffy Lube to get corrected, Attrell Hyundai told me the filter was in fact proper, but I was defective because it was restricting oil flow. They charged me $110 for the diagnostic, $19 for labour and $50 for another oil change ( only one month after the last one at Jiffy Lube).
I then sent the "defective" filter to Pennzoil for a warranty claim. They did extensive testing and sent a report that showed that the filter was not defective.
Talked to the service Manager Mohammad and he claims no responsibility for his service team's obvious incompetence. Either that or they just want to take your money for work that is not needed/covered under warranty.
The most ridiculous statement he said shaz that I should have sent the filter to be tested at a third party facility. With his twisted logic, I should take my Hyundai to a different company's dealership for any warranty repairs....how does that make sense Mohammad?
So - I am out $181 but this dealership has lost my future business, and that of anyone I know as well.
Not happy with the service. Sales person did not had any information about the price he was suppose offering to us and on top of that very poor communication between him and his manager.
Ammun was very friendly and helpful. He also got us a good deal and we love to refer our friends to buy car here.
Had the fantastic opportunity to work with Gerry McComb at this location. He was very helpful and transparent throughout the entire process of buying our first new vehicle!
This is actually for hyundai Brampton-I just bought a 2014 Hyundai elantra hatchback gt and I absolutely love it. The salesman Connor was great and very patient with us . Note that the deal closed at 8pm on a Saturday night and Conner is a young guy which probably would rather go out with friends than deal with a couple so 50 year olds. He ensured all my questions were answered explained the whole process of buying a new car -he also through in the VIP program for us . I have also been dealing with Rudy in parts who is helping me with my purchase of snow tires -I have gone in everysaturday morning with my folder of my tire and price research and he again took the time to explain everything to me and gave me the best price based on all my research . Again, Rudy is a young guy and I sure a 50 year coming in every week with questions might not be the glory of his career but he made the experience pleasant and made me feel like he really did care! Thank you so much Hyundai Brampton for making this purchase a great experience!
If you are looking for top notch service Attrell Hyundai is the place to go.
Alex Mansalud was absolutely fantastic, understanding and worked hard to answer all the questions I had even though we arrive prior to the dealership closing.
Great customer service! I wasn't ready to pull the trigger but I'll def come back and see Alex when I am!
Alex, our salesperson..was helpful ,friendly , and courteous. I was having knee replacement surgery and he had to run upstairs many times for the credit papers. This is my fourth new car purchased from Attrell Hundai . They have been honest, and fair. The car ,itself, has been amazing each time! They are excellent value for your money! I do recommend Hyundai.
I recently visited this dealership to purchase a car for my friend and we decided to buy the car in second meet itself. Sales person Aman Saini was very helpful and co-operative, she made everything easy for us and the entire process went smooth as expected. I would recommend this dealership for my friends. I'm reducing one star for the support and treatment of the guy in the finance department it was not very welcoming.
I had a amazing visit at Attrell Hyundai. Aman had very good Support she had helped me out at every point starting from when I was looking for a car and which one to buy to the insurance process. Overall Aman had helped a lot! Thanks again
My wife and I were shopping for our first SUV after years of owning multiple Minivans. In the end we settled for the Hyundai Palisade. Aman was great to work with in going through the selection process and in addressing all our needs and wants. We have owned the vehicle for a week now and love it! Thanks you Aman and Attrell Hyundai!
Don’t ever buy any Hyundai vehicle.
As most of their vehicles have engine issues
My car was having engine oil consumption problem.
In 4-5 visits they didn’t really diagnosed the issue.
They charged me $450 for this. But the problem was still the same.
Moreover, I got shocked when one of their representative simply said,”BUY A NEW CAR”
As the vehicle I’m having(SONATA 2016) is just 2-3 years old.
On the top of that their staff runs away here and there if they know one client is coming frequently.
They don’t really treat you well.
My experience with them was a good one. They were very thorough with their processes and customer friendly. I would recommend for anyone.
Attrell offered me excellent customer services that met my expectations. Also sales service was too good. I highly recommend this place to other customers. Representation of services and product is awesome. I was very happy to choose your services
Thank you so much Aman for making my experience an amazing one. Your understanding and way of product representation is superb .
Great work Aman👍
Had A Resolution They gave me $520.00 still no winter tires. They think that I would be happy . Yes I accepted the offer just to close the situation. But they do not realize For Giving me less than 50% for the 4 year Tires But only actual 1 year of use As only on 4 months of each year. For $ 500 more they would not have lost a Good Customer that Always brought BOTH vehicles for Regular Services. Where they will now lose $1000's as will not bring Vehicles back. It is a Shame They dont see the bigger picture at times.
I had decided the moment Alex Monsalud greeted us on the first day that i will be buying my car from him. Out of the 4 dealerships I was dealing with Hyundai Attrell was able to get me the best deal on a new Palisade and gave me the best deal on my trade in. I never had any Sales pressure throughout the whole process. We had good service and communication throughout the process of buying the vehicle. He is an honest guy, friendly, positive and hard working. He will go the extra mile every time to ensure that your needs are met. I would highly recommended him to everybody and anybody without thinking twice.
Great service! I've been going there for years. John is absolutely wonderful to deal with and always tells it to you straight.
Excellent customer service from Haroon, Terry and the entire team at Attrell Hyundai. I would definitely recommend buying your future car here. Thank you so much for making my experience an amazing one.
- Michelle
Got 2 of my SUV serviced in last 2 days at Attrell Hyundai Brampton.
Gone for Maintenance-3. They Didn’t performed several services as advertised.
1. Cabin Air Filter NOT TOUCHED. ITS DIRTY and they claim they check and clean it.
2. No Lubrication on the any latch or hinges as they were supposed to do it.
3. Didn’t inspect or refill the washer fluid.
And they promised and confirmed me that they did perform these.
YOU JUST LOST A CUSTOMER FOREVER
Never trust them.
Got 2 of my cars serviced in last 2 days at Attrell Hyundai Brampton.
Got my car serviced for Maintenance-3. They Didn’t performed several services as advertised.
1. Cabin Air Filter NOT TOUCHED. ITS DIRTY and they claim they check it.
2. No Lubrications on the any latch or hinges as they were supposed to do it.
3. Didn’t inspect or refill the washer fluid.
Shopping for a new and first car was very stressful. I came from Midland to buy a car, here I got great service and good price. Thank you so much Aarman for your outstanding customer service. It is truly appreciated.
Thanks!!!!
Fantastic customer service. As soon as we walked in we were greeted and offered help. I would recommend Jeremy Roberts
Jeremy and Robin offered excellent customer service that met and exceeded my expectations. Their after sales service was also superb. I highly recommend this place to other customers.
Great and prompt service. Mr Jatin Manchanda is an excellent sales guy and all ears to customers needs and requirements.
Very knowledgeable and well briefed regarding their products and services
Haroon is a excellent salesman, took the time to explain to my options and didn’t try to up sell me just explained the benefits of better model for me and my family.
Thanks again
Like many people I have had unpleasant experiences with car dealerships but am so happy to say, unconditionally, NOT THIS TIME! The purchasing process from time of negotiation until time of pick up was A-1. We not only got a great deal on Sept. 30, it was made even better when Terry advised us to check the website Oct. 1, and were able to save another $500 on our 2020 Santa Fe. Today, Oct. 25, I had to drop in as there were a few things I needed to follow up on and everyone with whom I dealt showed an interest and made sure I was absolutely satisfied. Special thanks to Connor, Larry, Michael and Vakeesan who all went the extra mile (kilometre?).
They provide amazing service. The staff working there is really helpful. They work really hard for the customer.
I bought a car from Haroon Andrews. He is very nice person and dealing with nice manner. He is a good representative. I really appreciate him for his hard work. He gave me my best car and deal.
I wish there was a zero star review. Terrible experience with their service. I went there two times and I won't go there again. First time was a simple motor oil change. There was a leak after one day. Had to return and waste my time to get it fixed.
Second time was even worse. Went there for transmission oil change. Asked them for the price of the service and booked the time before I go for my vacation. After going there they bumped up the price by $100 from original price and as it was just before driving my car for a long vacation I could not leave the car as it and had to do the transmission oil change. Such a terrible place and management. Asked multiple times for a call from manage to explain me why they charged me $100 more and never got a response back after weeks of following. This is not the end of it and I am going to escalate this at the highest level.
Customer service isn’t their strong suit based on my experience. My used car was not fully detailed when I went to pick it up, they shampooed the carpets and didn’t let it dry properly/thoroughly and when I got the car there was a funky odour. I had to spend a few days airing it out and deodorizing. When I brought it to their attention they were not apologetic and didn’t really care to rectify the situation with any urgency. They pretty much got the sale and didn’t care afterwards. Three months later my check engine light comes on, I called to bring it in and they only offer diagnostics during the week, so had to take tine off work. When I brought it in the Service folks had no sense of customer service, very drab and robotic - not very friendly. I was asked to sign a work order with price of $116 before any work was done, no explanation or anything was provided. Just asked to sign. When I inquired about the charge I was told if the issue was not covered u set warranty I would have to pay that fee. This was not disclosed at any point prior, if I had not asked they wouldn’t have explained that. I opted not to continue with the service as I had no basis to know if they would charge me the fee, with my luck I would somehow get charged. When I spoke to the manager about my concerns he was not acknowledging my pain points in dealing with them up until this point, basically just pacifying and saying that most likely I won’t have to pay the fee since my car is still under warranty. Didn’t take the chance since by that point the check engine light had gone off. Very disappointed with my post sale service.
We bought a Hyundai elantra GT from Connor last week. We told him our price range and he found us the perfect car he didn't try and sell us all kinds of extras. He was amazing to deal with super friendly and helpful. We went to many dealers before this one and this is the only one we left happy. highly recommend buying from Attrell Hyundai. We will definitely be back for our next car.
Great Customer Service from The Sales and Finance Team . Very Friendly and Helpful. Special Thanks to Terry (GM , Sales) , Gaurav (Sr. Mgr Finance) and Mayank for their awesome service and help. I am very happy to get the New Vehicle with very good deal. Excellent Team Work.
Nothing great to write home about, the place is spacious and in the Auto Mall area of Brampton. I've seen places which make your car delivery a truly memorable experience. But I guess this is how things work here in Canada
Thanks For New Vehicle. Sales Person aarman is fantastic person. I get nice deal there. Great Job Attrell Hyundai Brampton 👍👍
Worst Service Experience Of My Life
This place does not care about the customers experience, will only work on your vehicle when convenient for them. They must think everyone has all the time in the world to keep going back for the same issues. Even if work is being done for warranty work, they tell you to leave your car and figure out your own way to get back and forth to work. They just dont care.
Imagine the worst fast food experience you've ever had. That 45 minute wait for a Big Mac will seem like heaven compared to getting anything done at this dealership. It only took them over 30 days to call me back and a minor 57 days for car repairs. Never have I ever received such disrespect and poor service as I have here. I could have gotten the parts and learned to do all of the repairs myself in this time.
Please go to any other Hyundai dealership if you want any modicum of respect or care.
Excellent experience. Excellent customer service. Haroon Andrews helped me a lot throughout the process. He is very nice and polite person.
Very detailed service, presentation and Demo by Mr Haroon Andrews for my Hyundai Elantra 2020. He is very detailed and patient to explain all the features and was very helpful in setting up everything in place until my delivery.
Very helpful and professional. Met Mr. Haroon Andrews, the sales person who helped us in making our decision to buy out first car. Very professional in our approach. He cleared all the doubts and answered all our queries promptly.
My experience at Attrell Hyundai has been fantastic. The sales professional Haroon Andrews was very efficient at helping with the whole buying process. Got genuine advice with regards to the cars and financing. The experience buying my first car here has been pleasant,forseeing a long relationship with Attrell Hyundai
Bought a brand new car from here and would not recommend this dealership to anyone. The sales associate did not explain the process of buying a car and the timelines, he did not know the features of the car thoroughly. Luckily, I had done my own research and had gone to another dealership before where they explained all the features nicely. He gave me the run around when trying to figure out when I could pick up the car and as a result I had to take 2 days off of work because I had already changed my insurance.
The sales manager, Terry, is on some sort of an ego trip and clearly doesn't understand that he is working for a dealership. When I escalated a complaint to him he was personally offended I was holding him accountable, when in fact I was referring to their dealership as a whole.
I'm appalled at the customer service, and I wish I had never purchased from them. Definitely not recommended except to see how low in price they will go for their car because they try to push as many cars out of their dealership as they can. Then, go to another Hyundai and use that price as leverage as I know the sales associates will take better care of you there.
Update: escalated complaint to the owner and he could not care less about my wasted time or to speak with me properly and understand the situation. I understand that he's closer with the employees and takes their word - but I could tell the only reason he called was because I filed a complaint with Hyundai Customer Service and asked for it be escalated to him. Sorry for wasting your time Mr. Attrell!
Update 2: I went to pick up my car and they had not even installed the remote starter I paid to have installed and told me to come back another day (although after complaining they did their best to try to accommodate me and my time). I told them to just remove it as I could not be bothered dealing with this dealership anymore. Also, despite the aforementioned complaint filed, the sales associate was super nice to me and showed me the vehicle properly so I redacted his name from this review.
Very helpful and professional. Met Mr. Haroon Andrews, the sales person who helped us in making our decision to buy out first car. Very professional in our approach. He cleared all the doubts and answered all our queries promptly.
My friend purchased a vehicle from Attrell hyundai and they sold him with a faulty engine, he went back to the dealership a few days later to get it fixed and the company told him that they will not fix it knowing that it was always faulty. I request all customers do not go to Attrell Hyundai and tell your friends and relatives that do not to Attrell Hyundai if you want buy a good car.
Tried to tell me that my car needed a new transmission but it didn't. A small local mechanic fixed it by replacing the shifter cable only. And this is a known weakness for my car it's all over Google. I won't be going back ever. I do like my Hyundai car though, just not the mechanic shop here.
Service staff is very bad. They don’t want to touch my car they just pass their time freely. Very bad reputation there
Best dealers in the town. And i would recommend aarman pervaiz ( sales professional) for the best deals for your dream car.👍
Mike from Attrell Hyundai was amazing. Would definitely recommend this location and team. Keep up the great work!
I bought truck and when tested and looked at truck all was good but when i come to pick up truck headlight was damaged and i was told in a week they will replace it now is more than 2 months and nothing was done. They promise everything till you give them money than forget about all promises.
Don't believe that they will contact you because they will not contact you and calls and messages are ignored
Aarman pervaiz is the best human i met. He helped me out with best choice and best prices with all features. i will suggest everyone to meet him once if you are going to buy a car.
Did not feel welcome here. When I walked in, I was wondering for where to go related my parts purchase question. There were no signs nothing. I saw 4 girls seating on their office chairs on the right corner and they kept working without noticing me. I kept standing for 2 minutes wondering where to go. Finally asked the girls is this the reception and one told yes. Then told about my parts query. I was then directed to a call on someone in service department. The guy on phone asked if I purchased vehicle from them. I said no, then he was literally not interested in my question. It seems they make big bucks from selling new vehicles, if you are not their customer buying new vehicle, they don't care about you.
Every single staff member I've encountered has been so friendly and helpful. They were patient and fair, and I ended up buying my first brand new vehicle from them. Since then, I still go back for my oil changes and they're always speedy and help me out with any extra questions I have. Sometimes they'll warn me that they extremely busy in the service department and it might be a wait and give me the option of skipping the wash if I'm in a hurry.
Highly recommend coming here if you're looking into purchasing a Hyundai.
Many thanks to the great staff at Attrel Hyundai.
We just purchased a new Santa Fe XL 2017 and we couldn't be happier. Nelson Joseph helped us and he was awesome. Very knowledgeable and helpful of my needs. Thank you Attrell Hyundai.
Pleasant, polite and respectful staff. They take great pride in taking excellent care of cars and their drivers. They are very upfront in terms of what needs fixing and if there is an urgency in performing that repair or if it can wait. I trust them completely
I'm 66 years of age and have been buying cars for more years than I'd care to remember. I've just purchased a Hyundai Sonata GLS (February 28/14) and can honestly say this was the most pleasant & most rewarding car purchase I've ever made. Sales rep Hassan Iftikher and Sales Manager Terry Masood were fantastic, easy to work with, and interacted with me without any of the pressure tactics I've experienced over the years. When Terry heard I had a negative experience many years ago when I bought a 1994 Sonata, he went out of his way to assure me that the Sonata has undergone many refinements since then and, that experience would not be repeated. (confirmed by the many reviews and ratings I've read on line). Once I decided that I wanted to proceed (the next day), negotiations were quick, flexible and fair). I was totally pleased with the end result. The car is a dream to drive and, of interest, my wife loves it as well. Looking forward to a long ongoing positive relationship with Attrell Hyundai, Terry & Hassan.. Many Thanks!!!
Morris Greener, Orangeville, Ontario
A family member previously had dealings with an Attrell dealership and was very happy with the experience. So when I went to Attrell Hyundai I had high expectations and they didn’t disappoint. Andrew Attrell was extremely personable and always very helpful both pre- and post-sale. I would, without hesitation, recommend Andrew to anyone who is looking for a genuine sales person if purchasing a used car & I will definitely be referring friends & family to him in future.
If you want excellent cars at a good price, from honest and friendly salesmen, this is the place to be. I bought my first car from here in 2008, and I've never had a single problem with it.
Specifically, Terry Masood has gone well out of his way to make sure I'm 100% satisfied and happy with my purchase. He really appreciates his customers, and treats them properly.
They've made a life long customer out of me for sure. Highly recommend.