Hyundai, a company with dubious representation in Canada
We purchased our Hyundai Tucson Luxury at Clarington Hyundai and our whole experience with Hyundai from beginning to end has been a very bad one, from the beginning, never receiving a second electronic key fob and having to have it replaced at our own expense until hounding the dealership to be reimbursed. Secondly we never received a car manual with our purchase and had to pursue it more than once to be given one and then brazenly through sleight of hand in front our very eyes were given a manual in a second-hand case. They attempted to mollify us by promising a free oil change since we had to drive from Barrie to the dealership in Clarington twice, in order to collect the replacement car manual and key fob. ( We never received this benefit.) And now we are dealing with this extended warranty issue in which they underpaid and omitted the warranty written terms and conditions and told us mistruths. We dealt with representatives, Rob, Patrick and Michelle
We can only assume in having experienced all this, that in allowing Hyundai dealers to operate this way with no system of checks or balances that Hyundai Canada is complicit in the dubious administrations of the dealerships and as a result responsible for the impending negative fallout that these actions will bring, not only with the media, social media but more importantly with the customers.
An unsatisfied customer,
Kevin Hancey
I had a good experience with the service department. Both service avisors Brianna and Rick took excellent care of my service needs. I also had a gold package detailing done on my vehicle. Rick wasn't happy with the first job that they did and he booked another appointment to have it redone! A great overall experience! Highly recommend this company!
I have always received good service when visiting Clarington Hyundai but I would like to take a moment to spotlight a special individual, Brianna in the service department!
Any time I have a hiccup with my vehicle, Brianna is always there to put my mind at ease and help me get to the bottom of the issue.
I had to bring my car into the dealership 4 separate times for the same intermittent issue that just wouldn't show up when they were checking it. On my last visit, Brianna could tell I was frustrated as my warranty was coming to an end and she advocated for me and had the service team test my vehicle more in-depth and were finally able to figure out the issue. She kept me updated every step of the way and gave me honest, genuine help and I am so appreciative for that.
I hope Clarington Hyundai is aware of the amazing employee they have and know that customers keep coming back all thanks to employees like Brianna!
Always great dealing with the staff at Clarington Hyundai. For once there's a dealership that actually listens and cares about the customer. It's refreshing to know that there's still businesses that treat customers right.
I had a fantastic experience at Clarington Hyundai with Christine! I came in looking for some options, with low expectations and Christine was so helpful and knowledgeable I ended up purchasing that same day! 100% would recommend to all my friends and family!
Absolutely amazing experience! Christine made us feel welcome and listened to our wants and needs. So much so that she completely changed my mind on what vehicle I was originally going for after listening to what I was saying. She let us take our time and test drive different options without ever feeling rushed or pressured. The whole process from the first day car shopping to pick up day was seamless! Everyone in the entire building was super friendly, all stopping to say hi when you walked by. We will definitely be recommending Clarington Hyundai (and Christine) to all of our family and friends!
Amazing staff makes you feel like you are their only customer. I have been going her since 2015 alway get great customer service. Great Team would trade this location for anywhere. Also must commend you new look.
I did not buy a car here, but when I was there, the sales staff and the Manager Rob, were great to me ! Gave me a chance to really test drive the car a bit longer than usual and just super friendly. I ended up buying a Kia Stinger (not a SUV that I was originally shopping for), but I've had my 2011 Santa Fe serviced here and again, service staff was pleasant to deal with.
I Highly recommend checking them out !! Good luck to them in their new building they built next door to their previous location !!
Just returned home after having my car serviced here today. What an experience. I had originally booked for detailing, my summer tires put back on, and the standard oil change. Shortly after dropping the car off, I get a text with a link to a video that the service tech took showing me the details of why they were recommending other service be done. The quote was considerably higher than expected, but I thought it had to be done so go for it. (One of the repairs they did under warranty without me even having to ask about it0. The advisor, Kim Astbury, kept me informed every step of the way, and it felt like I was talking to an old friend. The shuttle both bringing me home, and picking me up was timely, the driver very friendly, and safety protocol very much adhered to. But the best of all...... My car looks better than it did the day I picked it up. Absolutely amazing, clean, shiny, windows looked like new glass, no streaks in the sun, every bit of salt stains were gone, even where the salt had rusted my trunk release and gas release knobs was clean. I cannot thank the good folks at CH enough. Amazing team!!!!
What an amazing experience! From sales, to service, to management, it is the best car buying experience I’ve ever had! Ryan made me feel comfortable with all his knowledge on my vehicle of choice. Andy presented me with options I never knew existed. and Rob, well what a wonderful manager. It’s definitely a happy, comfortable environment. What a great atmosphere to work in! 😊
Amazing dealership and service department. Kelly P. has been my service advisor and has always kept me informed. I have other Hyundai dealerships closer to me but I know its worth the drive for the quality of service I'll recieve. A big thanks to the entire Hyundai team, keep up the great work !
AMAZING SERVICE FROM BEGINNING TO END
From the moment I walked in and was greeted by such friendly staff, Grant helped me and got me set up to test drive two cars. After I chose the Santa Fe, I met with Alicia an we went through the financing part. She mad e the process so simple and easy. It was just under 3 hours and I test drove 2 cars, picked a car and had everything completed.
I ordered my car and it was in my hands within a week.
I would recommend Clarington Hyundai to anyone that is looking for a new or used car.
Grant showed me everything in my new car and sent me on my happy way :)
Thank you so much Clarington Hyundai :)
Purchased a Used 2016 Hyundai Tucson via Ryan O'Connor. Simple, clear, transparent no hassle process, could not have expected better. No hidden fees, no surprise additions, just simple clear numbers. When the Vehicle we selected online to test drive did not fit our needs completely, Ryan was able to meet our needs perfectly with another Model that we had not considered. He identified our "wants" and was able to find the right fit in their inventory. Would absolutely recommend to anyone.
After some shopping around, we ended up at Clarington Hyundai. We already knew what we were looking for and Laura, our sale associate, went above and beyond and was very no nonsense. They beat out another dealership's offer which was very impressive. Everyone there was extremely friendly and introduced themselves as they were passing by. We also worked with Andy in finance who really took the time to go over every single detail so we knew what we were signing which was very appreciated. We were expecting to pick up our new vehicle in a week (due to holidays) but they worked some last minute magic were able to have it ready to go in 3 days. Laura was great to work with. We will highly recommend Clarington Hyundai to our friends and love our new Tuscon.
I have dealt with several dealerships in the Durham area and this by far was the best experience I have had!! They were very accommodating, courteous, and provided me with a loaner car all during this crazy pandemic!!! You guys are great 👍
So impressed. Bought my car last summer from here just recently had a problem while driving to work on the highway where check engine light turned on and my car started sounding off while driving. In a panic I called Hyundai and they immediately set me up with a tow covered by my warranty to ensure my safety when returning from work. By the evening time they got me in a rental car also covered by my warranty and made my car priority over Easter weekend and with only one mechanic working during a Pandemic.
By Monday my car was ready to go with an easy fix.
Big Thanks to Chris in Service and all the others at Hyundai for the peace of mind and quick service.
Worst experience ever, they sold me a lemon and did nothing about it. I purchased a brand new Elantra, upon driving off the parking lot, the car pulls you into oncoming traffic. I brought the car back to them, they checked it out and said it was fine, the problem still persists, I went back and said no change had been made, the mechanic went for a drive with me and said he knows what I'm talking about now, the car dangerously pulls you into oncoming traffic, I left the car with them, the manager tells me there is nothing they can do with the car. I'm stuck with a lemon, what a horrible first car buying experience, first time i switched from GM and what a horrible mistake.
We had our 2 cars serviced and maintained at Clarington Hyundai on Mar.26, 2020. We were so impressed with all the precautionary procedures they are using at the dealership, with no contact, no touch and disinfecting all areas that were touched. Service was excellent, and we felt very safe. Great work Clarington Hyundai, you are doing a great job during these very stressful times.
I am very happy with my new car. The dealership manager is amazing and always willing to help. My salesperson wasn't the best I have ever had, but has since moved on from the dealership.
Friendly, upbeat staff. No sales pressure. The reason for the 3 star was the unwillingness to disclose a break-down of pricing and trade-in numbers. I received a bottom line number for the vehicle price and a promise that "our price can't be beat. I was promised a full disclosure of the pricing details AFTER I committed to buy. After emailing the sales manager and expressing my concern about the lack of transparency he said he'd give me a price break-down if I agreed to giving him the last opportunity to beat any competitor. I told him I would not promise this (almost every salesperson I visit asks for the last opportunity to beat a price). Eventually the salesperson with the lowest price, whoever that is, will be the person I make a sale with. Having visited a few dealerships I can say from experience that "our price can't be beat" is an often-used line. To their credit the price was very attractive (with a promotion for a FREE Caribbean cruise). However, without full transparency and disclosure I find it difficult to proceed with any large transaction. In the age of information numbers should be provided. In my experience at other dealerships (Honda, Nissan, Mazda to date) a detailed breakdown of price, incentives, rebates, promotions, trade-in value, etc is freely offered in a detailed print-out. If such numbers were provided I would consider a new vehicle purchase from Clarington Hyundai, if their prices were the best.
Arrived at Claringron Hyundai today to start our search for a new car. Figured we would start here, then move on to other dealerships. No need. The atmosphere, honestly, professionalism, friendly knowledgeable staff, hooked us immediately. We stayed, we drove, we discussed, and we purchased. Mike, Philip and Andy made our decision so easy today. Such a great experience!! Thank you!
I don't even know where to start here. I'll keep it short and just say this. Clarington Hyundai should he the FIRST place you go to if you need a vehicle! You won't feel pressured...ever. You WILL feel valued and important. I feel like we just made a bunch of new friends. In fact we feel part of another family! From start to finish they made it completely seamless! Took care of things we forgot about. Went WAY above and beyond in so many ways that I cannot list them. We are now proud Hyundai owners. Thank you Phil, Andy and Mykal for everything! If you're in need or just looking I strongly encourage you to stop here first. You will not be let down!
Love our new 2020 Santa Fe Ultimate! The heads up display with navigation, speed, and lane departure feature is really useful. The blind spot monitor with live camera stream while changing lanes is also really, really nice.
Talk to Ken, about your vehicle requirements. He is professional and courteous and listens very well.
Phillip was so helpful and catering to my vehicle needs. He always made sure I was happy during the entire process, always putting his clients first. I would recommend buying a vehicle here and ask for Phillip when you do; you will not regret it!
I would like to take this opportunity to thank Craig Graham and Kelly for trying their best to meet my needs. I believe that both went over and beyond expectations to make my recent experience with my vehicle as
pleasurable as possible. In my opinion, both represent the Hyundai brand very well. Thank you for being understandable & professional.
The staff at this location are ABSOLUTELY EXCELLENT !! Very HAPPY with my recent car purchase. Great service here !! Definitely coming back.
Very friendly and professional staff.
Stress free service department. I can always trust them to do a good job and never do work that's not needed.
I always take my car to this location. I find the staff friendly and to be very knowledgeable about my car. Tony is my personal favourite he is very approachable and i find him to be hilarious yet professional at the same time. I appreciate Tony bring there to help!! I can only say good things about the staff and i trust them with my car. I am on my second car from Hyundai and have full intentions of purchasing my third car here when the time comes!!
Absolutely amazing service, place is very clean and welcoming. Kelly from the service side is fantastic, always super helpful and knowledgeable. Sales people are great as well! Very happy with the quality of service they provide.
Clarington Hyundai treated me with respect and gave me the information I needed to make my decision on what vehicle would suit my needs. I’m so happy with my purchase and would definitely recommend and go back in a heart beat
Make sure to ask for Steve when you arrive. He is awesome, took the time to answer all of my questions and made the buying process easy. Great customer service!
I just took my car in for an oil change and to have a minor issue checked out. The service associate, Kelly, was great to deal with, friendly and knowledgable. Another great visit to Clarington Hyundai!
Great customer service. Very friendly people. They were very helpful and answered all my questions. Amazing ! I'm satisfied.
This was my second purchase from Clarington Hyundai, and I can’t say enough great things about this place. Our salesman the second time was Steve, and he was absolutely phenomenal and has such a nice, genuine, laid back personality. He got us exactly what we wanted for the price we wanted. Andy and Rob were absolutely fantastic as well to deal with and all together they make the process enjoyable, fun, and easy. This place is my go-to 110%. Truly can’t say enough good things about them.
Love my Sante Fe! Janice was very informative and helpful with my purchase. She made the whole buying experience easy, quick and wonderful. Thank you for all your hard work to Janice and the rest of the Clarington team.
Literally the nicest car dealership ever. I recommend to all my friends. Andy and the people that worked with him were the most helpful for getting my car, walked me through everything. Also got me approved without a co-signer which looks great on me! Everybody that works there is so nice.
They have a shuttle if you’re getting repairs done too.
100% recommend and love my car!
I really like this dealership compared to the other locations I’ve been to from customer service as well as selection of vehicles. The only thing I don’t like is the too good go be true talk. I paid 19,500 for a vehicle from another location traded it in less than 2 months later only got $14,000 for it but other dealers offered me $15,500.
I love the vehicle I switched into ITS MY DREAM SUV..... but the way the conversation went they made it seem like I was getting this vehicle for a great price and they were throwing in an extended warranty for me. The vehicle was sold to me at regular price $23,600... The only reason it seemed like a better sale price based off of the finance payment amounts is because they made it a longer finance period which brought the biweekly instalments down.
I was charged an extra $2500 for an additional warranty and the “free tint” I got is TRASH!!! Not their fault as it’s done at an external company but still kind of annoying. It has to be completely re-done its bubbling and has dust particles all over the inside of the tint.
Don’t get me wrong I LOVE THIS PLACE because everyone I dealt with was very kind and compassionate and understanding of my situation but you really need to pay attention to the numbers / offers.
Lastly, the original delivery date was supposed to be Friday it got pushed to the Tuesday and upon pick up the vehicle had not been to the auto body repair shop to fix the major wear & tear ( large and visible scratches ) that was promised to me which means another trip back to Clarington from downtown Toronto.
I understand they have a bunch of deals going on it’s a busy location and Alexis and Stephan were great I just think a little more open communication would be beneficial to build the business and consumer satisfaction rapport.
I purchased my used 2016 Tucson almost a month ago and could not be happier with my vehicle and visit to Clarington Hyundai. Some dealerships can give off a very cold feeling, but this was not the case here. Everyone had a smile on their faces and made an effort to say hello to me. I was a first time car buyer, so the process was all new to me, but Ken's personality helped make the experience much more enjoyable. He was both very cheerful and helpful the whole time. I am the 3rd person in my family to purchase a vehicle from this location and we always leave happy! I would definitely recommend.
The staff of this dealership are just very caring and fantastic. They made me feel comfortable, are very knowledgeable about the vehicle, provided options, treated me with dignity and respect (which always go a far way with me). I enjoyed their sense of humour which subsequently provided a relaxed atmosphere in which to do business. The helpfulness demonstrated by the Sales Agent, Finance Manager as well as the service personnel was impeccable. They all possess the kind of attitude that would propel me to continue doing business there although I will have to travel from Oakville to Bowmanville to do so, as well as to encourage others to do the same. Great Place, Great People! Thanks again
My shopping and purchasing experience of my vehicle at this location was a very positive one. I was treated with great respect and enjoyed everyone I had dealings with.. I'm very happy with my SUV.
Very good service. The employees in the service department are very courteous and friendly. They always call before they work on your car. They recommend what work needs to be done but they never pressure you in making a decision.
I recently purchased my new vehicle from Clarington and could not be more pleased with my dealings with Ken Pause, Kris Dickson and Andy McNamara. This team quickly assesses a particular customer, tailoring
their approach accordingly. As a result, I experienced a very positive, no-nonsense, no pressure situation that I felt completely comfortable in.
In my case I required the vehicle (a showroom example) quickly and was pleasantly surprised that delivery could be arranged the very next day, Ken having to expend extra effort to accomplish this. In fact, I later found out that the next day delivery date was actually Ken's day off, yet he came in to see me off in my new pride and joy. Not once did he mention it was his day off...I found this out from another source. He is a class act.
Knowing my interest in certain technical aspects of the vehicle and questions regarding appropriate maintenance, I was introduced to Kris, the service dept. foreman who patiently addressed my questions and concerns, providing me with a wealth of information in the process. His considerable knowledge and experience was quite obvious and of much benefit to me.
Andy went through all the financial/extras-related options with me as required and not once did I feel pressured into buying anything I really did not want or need.
This has been my best new car buying experience by far and I would highly recommend Clarington Hyundai to others. The team excels at 'knowing their customer.'
My experience with the service department has always been wonderful. They are accommodating, knowledgeable, honest and have thus far done a great job . I would never again buy a vehicle from this dealership ( my husband and I both bought at different times and both times the experience was horrible) but I would definitely recommend the service department .
Clarington Hyundai sales team are awesome! They helped us with our trade-in and we purchased a great 2019 Santa Fe. We had a ton of questions and they were so good taking two visits to answer all and make us feel very comfortable. I highly recommend this dealership as they made us feel like family!
Steve was fantastic in accommodating me last minute with an emergency vehicle repair and even sorted me out with a courtesy car. Everyone at that dealership is always very friendly and always ready to help. It's a nice feeling to have a dealership you enjoy going to, I trust they will always do a good job with either my Genesis or Santa Fe.
Our daughter Sydney bought her first car from Clarington Hyundai and the experience was absolutely perfect! Stephen was casual enough to make Sydney comfortable and he was professional enough to earn our respect. Andy was the magician with financing and was also with Sydney from start to finish to ensure a seamless, trouble-free purchase. The manager should be proud of his team, they went above and beyond. Thank you Clarington Hyundai, we will spread the word!
Taken my SUV to this dealership and the history of the vehicle over a 2 1/2 year period has been 25,000 KM. 3 times I have been in the dealer ship for my "Breaks" yet I barely drive the SUV. They claim the breaks just wear and go... yes... every 10,000 KM the breaks have to be replaced. More like the dealership needs to be replaced due to the poor quality of work.
I have other vehicles and haven't had to replace the "breaks" every 6 months /10,000 KM's. They just milk people.
One of the better dealerships for service that I have come across. They care about their customers time.
Me and my fiancé go there to get both of our cars serviced. Everyone there is very helpful and nice. We always ask for kris, he is a great mechanic and does an awesome job!
Great service because I do not own a hyundai but still come there to get Kris to work on all my cars.
The people on the service desk are courteous and helpful too.
My first choice to get repairs done!
First time at Clarington Hyundai, very happy with the service.