I had gone to 2 previous Dealerships and was treated badly. Decided to give Baytowne a try. In sales. Glen listened to my wants and needs and Marla in finance,
was Awesome. So a big thank You to you both. I also spoke with Janet in Service and she too was very helpful. I bought a 2019 Tucson and so far just Love it. Janice
I went in to the dealership looking to test drive the new Kona electric vehicle. We spoke with Spencer Gorman, one of the sales people in the showroom. It was the middle of the day when we went in and as far as I could tell we were the only customers at that time. Spencer told us they did not have any of that vehicle to test drive, however he believed that Bolton Hyundai may have one. I then asked if he could check to see if Newmarket Hyundai had one as it was a more convenient location for me to go to. He informed me that he didn't have access to their inventory so couldn't check. My response was to ask him if he could call them and check. The answer to that was "I could call, but so could you". I was so surprised by his obvious lack of interest in providing any sort of customer service that I left. I ended up going to Bolton and then customer service there was incredible. Needless to say I will never go back to Baytowne Hyundai and will not have my vehicle serviced there. I cannot believe that this dealership is still in business when their sales staff treat customers as though there request are an inconvenience to them.
This is my third vehicle lease/buy/buy with Kyle Kashmir at Baytowne. He is very knowledgeable, smart, polite, friendly and patient. He answers all questions with ease. He made my last purchase seamless and made sure I got exactly what I wanted. She is a beauty and most luxurious vehicle I’ve ever had. Thank you again Kyle, Marla and Suzie, The Squad at Baytowne!
Thanks to Kyle our experience purchasing our pre owned Camry, was top notch. He and all staff were friendly and courteous and very accommodating as we had traveled some distance. Thanks again.
I recently purchased my first new car at Baytowne Hyundai, a Venue Ultimate 2020. Kyle was my sales rep, and he made the decision and buying process very smooth and easy. He is extremely knowledgeable about the various Hyundai vehicles, and thus was able to answer all of the questions I had about the 4 vehicles I was interested in looking at. Marla in finance was also great and very helpful!
Overall, all of the staff that I interacted with at Baytowne Hyundai was very friendly and welcoming!
Just WOW!! Everything from beginning to end around the purchase of my new car went perfectly. The salesperson David was so knowledgeable about all of the vehicles and he was able to sit and help me choose what would work best for me.
Then he worked hard to find me the car I requested and **Presto**. I had the car and was driving off the lot.
I'm so happy with the attention to details around the purchase and the pleasant smiles from everyone who works there. Such a lovely experience!
Everyone was very friendly, knowledgeable and helpful. Adam R. was also great - he helped me get my new Kona Trend - which is an awesome car!! Thanks again Baytowne!! 😊 I also felt very safe with their COVID-19 protocols.
This was my first time dealing with Baytowne Hyundai and I highly recommend them. My first contact was by phone with Sales Rep Kyle Kazmir. He was friendly and professional. Kyle was very knowledgeable as he answered all of my questions. The Tucson I purchased was well presented and very clean. Marla in finance was also friendly and engaging. They both made the transaction easy and a great experience. Well done guys!
I bought a lightly used Subaru Outback trade-in here. The staff was extremely attentive, in particular, the salesman who helped me, Glen. When I received the car, it had been meticulously detailed, and they had sanitized the entire thing. I even noticed that they had placed on the dashboard a color-coded tag, blue on one side red on the other, in order to identify whether the vehicle had been sanitized or not. The manager, George, was very personable, and I was generally very pleased with their professionalism and care. Great experience. Highly recommended.
I would recommend you asking for Kyle. He's very straight to the point and very knowledgeable of the vehicle and buying process. We contacted Kyle after we couldn't make a deal with another member of the sales team. After that we got the vehicle we wanted and the sale was seamless. Special thanks to Marla Banks too.....seamless. The car we bought was a demo and it was a mess when we first looked at it. We insisted on seeing it, but the guy who was using it really did not keep it in "demo" condition. The service and prep team did an amazing job. Vehicle was perfect including the accessories we asked for.
Kyle and Marla get 5 stars, but they saved the dealership getting the sale. The dealership gets 4 stars (because of the first sales guy and the dirty demo ) but they get 5.
5 STARS! The whole team at Baytowne Hyundai was very helpful. Andrew was especially great as he went above and beyond to answer any of my questions, and make sure I was satisfied with my new car! I would 10/10 recommend him to everyone.
The showroom was clean and they took great precautionary measures with everything that is going on right now.
Positive first experience with Baytowne. Our salesperson Kyle was incredible! He was extremely knowledgeable, courteous, patient and made the entire transaction seamless. It was a pleasure doing business with Baytowne Hyundai. Thank you Kyle!!
Excellent service each time I have been in. Staff are extremely helpful and eager to please. Never feel like a burden. I always deal with Kayla and she always keeps me informed from start to finish the status of my vehicle. Very satisfied and will return for service again!!! Highly recommended Baytowne!
I was in Baytowne Hyundai this past week for a minor issue with my vehicle. I was very pleased with the service I received, not being a "car person" myself, Kayla took the time to make sure I understood the issues and what needed to be done in a language I understood. I should also note that during this time of Covid-19, I was incredibly impressed with the safety measured they had in place to ensure I was able to get my car fixed while still feeling completely safe in the process.
Highly recommend Baytowne Hyundai!
Staff was extremely helpful from start to finish. Excellent service. A big thanks to Kayla and staff for all their great work. Kept me informed on my car repair from start to finish. I live 3 hours away and they took me right away with no appointment and understood the urgency. Got me all fixed up and on my way in a few short hours. I even met the service tech who fixed my car. Very satisfied. Service again was 100% A+++. Will definitely be returning and recommending.
Amazing Experience!!!!
Purchased my second Hyundai. I took my time and did my due diligence in pricing and searching for the right car. Glen allowed me to take my time, without pressure. I really appreciated that!! After much searching I went back to Glen- he found me the perfect car and made the process easy. Highly recommend Glen at Baytowne Hyundai.
If you want to buy a Hyundai because it's a good value and it has a nice warranty... consider where you will have to take it for that warranty work and talk to a few frustrated customers waiting for service at the counter. Theres a reason they keep the sales and service areas well separated by a fancy looking lounge area. Look at all the dismal people waiting for their vehicles to be worked on, again and again for the simplest of things.
I have just purchased a new car through Robert Cirilli, and let me tell you. You won't be blindsided at all. He will treat you like he is buying the car. I could not ask for a better sales person. I highly recommend him. Yes I'm also loving the car. Again thanks Rob
I just purchased my second vehicle from Baytowne Hyundai. Both times, I have had excellent service and have been extremely satisfied. This time, however, I feel like my sales agent Rob went above and beyond to help me through the experience. He took the time to show me all of the details of my new car and made the entire process as least stressful as possible. He was knowledgeable and seemed to want me to get the best deal that I could. I really appreciate his help and commitment in helping me choose the vehicle that was best for me. I was also very appreciative for Marla, who has helped me with financing for both of my visits. Thanks for everything Rob, Marla, and the Baytowne team!
If you're looking to buy your next family vehicle, stop in and talk to Glen. He took great care of us, listening to our needs and making recommendations. Also gave us a great deal on the vehicle, throwing in snow tires. Glen - thanks for the great service.
Also just a note about quality. Hyundai isn't the same car from 10 years ago - if that's you're assumption go take another look (and drive).
I received such a pleasant experience when shopping at Baytowne! Their sales staff were very knowledgeable with the vehicles and their entire staffing team were so friendly, attentive and insightful. Alfred listened to exactly what I was looking for and found me the vehicle that best suited my needs. I have been driving the new Tuscan for 3 months now and I can honestly say I am very pleased with my purchase! Such a smooth ride, very spacious and the extra features really make the car so enjoyable to travel in. I would recommend Baytowne to anyone. Thank you Alfred and the entire Baytowne team!
Would recommend Baytowne Hyundai. Recently purchased a vehicle and I'm very happy with my experience.
Kyle in Sales was knowledgeable and very helpful to assist in finding the vehicle that suited my criteria and made sure I loved, as well as every single of the other staff members I came in contact with through the entire experience was friendly and there to assist with whatever I needed help with.
In the beginning service from here was great.... not sure what happens or who took over.... I have a SantaFe XL limited.... not a cheap vehicle.... last 2 times I’ve called for service, first a break Job and second a simple tune up (spark plugs) was told they don’t do “tune ups” they do multi point inspections?.... just price the job no? It’s like they can’t be bothered and keep you hold for ever..... I’ll gladly go somewhere else for now on..... pathetic service now
It was a pleasure to purchase a car from Adam at Baytowne Hyundai. I felt no pressure to make a deal immediately after walking in like I have at other dealerships in the past, and Adam asked me all the right questions to help me decide exactly which vehicle and trim package was perfect for my needs. Making the 'deal' was stress free and enjoyable. I love my car and would highly recommend Adam and the Baytowne Team to anyone.
The service desk staff were fantastic and helpful. However I waited over an hour for a simple oil change and then also charged me for an unasked inspection. Would never come back again for anything routine or maintenance. Save your time and money and go somewhere else.
BUYER BEWARE!!!
Stopped into Baytowne Hyundai Service center to have my Santa Fe looked at. Shifting from Drive to Reverse was stiff and the vehicle would not shift into Reverse occasionally.
I was told I'd have to wait 1/2 hour to have someone look at the vehicle. Looking around, there was one person waiting in the waiting area. I said I'd come back. He said no, you can wait for an available tech.
We started the paperwork. The Service center person told me it's probably an "internal transmission problem." I said no, it's probably an electrical issue, since the vehicle shifts fine. There are no unusual noises when shifting or warning lights.
He started to register the vehicle into the computer system. Printed out some paperwork and said, "sign here". Looking at the documents, hand written I saw "125 diag". I asked, what's this? He replied, "it's the charge for the diagnostic". What's odd, while booking the vehicle into the computer. Nobody said anything about any fee. On the computer printed documentation, it only contains the VIN and vehicle model. NOTHING formally printed regarding a diagnostic charge.
Seeing this is a scam, I took me keys back and walked out without signing.
ANOTHER DEALERSHIP north of Barrie new the problem was the Inhibitor Switch from talking on the phone. Since this can get corroded and make shifting a problem. A common issue for the model year of my vehicle.
There was no charge for ANY diagnostic. Just a One hour service rate + Tax to loosen and lubricate the Inhibitor Switch.
As a first time car buyer, it can be pretty stressful but with Baytowne Hyundai it is not. Adam Rotenberg made my experience a breeze. He was very informative and has helped me in every way possible. If it wasn't for Adam I probably would not have bought a car! If you decided to buy a car I high recommend seeing Adam at Baytowne Hyundai!
Had a couple of issues with my Tuscan and they took excellent care of me! Takes me 3 hours to get there but the service is above and beyond so this is definitely my new dealership! I will buy my next Hyundai at Baytowne!! 😁
I purchased my first new car from Baytowne Hyundai, the experience exceeded my expectations. Sales rep Adam was truly amazing, he listened to what I wanted and helped me with my decisions along the way. I felt no pressure and enjoyed working with him. He is very kind and easy to talk to. I would recommend Adam to anyone looking for a new car!
Ever since Derrick started at the service counter this place got better, Derrick is amazing at customer service with a professional vocabulary and great situational awareness. I strongly recommend dealing with Derrick for any service issues
Mike Fraser
Paul in service is amazing. I had an unexpected repair discovered when I came in for tires. He was absolutely the most understanding and courteous gentleman, even after I cussed when I was told of the added expense of the repair.
Knowing I needed my car, Paul managed to get everything ordered and installed much earlier than expected.
I truly appreciate Paul, and the technicians at Baytowne.
I want to thank David townend for the great customer service I received at baytowne Hyundai. Purchasing a new car can be stressful but David definitely made the experience stress free. Very personable, funny and he doesnt make you feel pressured at all. I also met Marla from financing, she was very lovely! Even the young girl at the front desk. Hyundai has a great team of people working to give you a great experience.
Absolutely best service. Sales agent was kind, patient and understanding of my family's situation. Guided us through the process of buying a new car from beginning to end. Will definitely been going back in future. Love my new Palisade
Haven walked away from two dealerships recently I was reluctant to try a third. Thankfully David Townend made the Baytowne experience a great one for me. He is quite affable, knowledgeable, experienced and patient with his customers. I am very happy with the car I purchased and appreciative of the support and followup from the dealership. I will comfortably go back with questions or concerns , as well as for any Service that is needed. The Service Department does seem to be renewed and committed to serving their customers needs.
The work is okay better when you call to get picked up by the shadow you might as well talking to the wall so I fought the phone two times to remind to come and pick me up ants they don't care that's not nice customer service
I really enjoyed working with Kyle and the other staff at this dealership, they were very accommodating, and we had nothing but a positive experience.
I picked my beautiful 2019 Hyundai Elantra Luxury up last week from Baytowne Hyundai and I LOVE it. Alfred and George were so nice to work with. They made sure I had everything I needed and found the exact vehicle I wanted and it was definately worth a bit of a wait. I am VERY happy with my purchase and my experience with Baytowne Hyundai!
Excellent customer service by Spencer Gorman!! He was quick to answer any questions and very knowledgeable. The whole process was quick and smooth and would recommend Spencer!!
Best customer service experience from Richard Flor. I recently purchased my first brand new car from Baytowne Hyundai. Richard Flor helped me through the entire process and was so patient and knowledgeable answering the many questions I had. He very patiently explained everything to do with my car loan, thoroughly explained all the technical features included in the model of car I purchased, and was a joy to be around from start to finish. I left feeling very excited about my new car and very confident that I had no unanswered questions. He even contacted me in the following days to make sure I was happy with his service and my new car. I couldn't be happier, and I only have good things to say about my experience with Richard and Baytowne Hyundai!
From beginning to end, my experience was smooth. My questions were answered with enthusiasm and the delivery of the vehicle was painless and exciting.
Purchased my first brand new vehicle from Baytowne Hyundai. I'm a Brampton resident in which I travelled an hour to purchase this vehicle when I had multiple closer dealerships to choose from. I came to this dealership for Richard Flor! Absolutely the best guy they have on the floor at all times. He knows what he sells in and out and make sure you walk out with something in your budget as well something that meets your needs. If you go to Baytowne Hyundai...ask for Richard.
Wonderful experience! As a first-time car buyer I couldn't have chosen a better dealership to go through the process with. I felt as though my experience and ease of mind was their top priority. Spencer was a great salesperson, very friendly and trustworthy - would highly recommend!
We couldn't have asked for a better experience! Right from walking in the door the first time, we were greeted by Spencer who was just amazing with us! Answered all our questions, even the ones we hadn't thought of asking yet! This dealership went above and beyond with finding us the exact vehicle we wanted! Everything was wrapped up quickly with the service department and the extra options we wanted, Marla was a fantastic help with a flare for customer service, while dealing with anxious clients ;-)
Thoroughly, every detail was discussed before we drove our beauty off the lot! Thank you Spencer, so much for your knowledge and sharing our excitement! Customer service is Baytowne Hyundai's #1 asset!
.....quit thinking about going there!
JUST GO!!!
YOU TOO CAN YELL, " START THE CAR!!"
I've never had a better experience with a dealership... from start to finish, and to this day, Hyundai and my salesman Adam Rotenberg have been amazing... very friendly and always willing to help in any way. I definitely recommend Adam and the team!
Richard Flor great to deal with. Whole family is happy with the new tucson
Richard Flor great to deal with. Whole family is happy with the new tucson
Richard Flor great to deal with. Whole family is happy with the new tucson
The google reviews say it all. Brought in my car for a warranty item, told them had the brakes done somewhere else (because the brakes couldn't wait the THREE weeks they told me it would be to get my appointment and warranty item checked). Immediately the guy at the counter gave me attitude telling me the brake job might be the issue, and it went downhill from there... Three weeks earlier they tell me that a $40, 31 point inspection would cover checking the warranty item. First of all, I have never been charged ANYWHERE for checking something that might be a warranty item in over 30 years of driving, so that annoyed me. Earlier that morning, I already called them up before my appointment to change the appointment to include an annual service. I then repeat this request at the front desk to the SAME GUY I spoke to on the phone. What do they do? They charge me the $40 inspection, and a FURTHER $55 for inspecting the warranty item, they DON'T do the annual service and lie to me by telling me that replacing the brakes is the annual inspection and so I didn't need it done (and the oil change? or is that not important?), they also forget to grease the door hinges which I told this SAME GUY at the front desk to have done because they were so loud, and you would think this would have been found on their 31 point inspection that I am 100% confident they didn't do (all they had to do was open a door to notice it), AND then they have the GALL to insinuate that my brake job might have been done wrong and that could be the problem I'm having. WOW, what a crew they have there. If that guy worked for me he'd have his walking papers in two seconds flat. Didn't listen to a word I said, made excuses for a shoddy performance, and just plain and simply didn't do his job. I am sure the mechanics do a decent job but with a guy like that at the front desk they must be losing clients hand over fist. One star but I didn't have the option of no stars.
Frustrated by poor customer service at Service department! Appointment for 10:30 for spring service. I was there by 10:15. Told to sit down. Not given work form to sign until 12:15. Basically a 2 hour wait of watching t.v.. Finally told at 12:30 work needed to be done. Finally offered courtesy shuttle but it would be 30 minute wait. Didn't show up until 1:15. Made it home by 1:30. Told vehicle would be done by 3:00. I had to call them at 4:00 to find out what was going on. Car still not ready.What a day of frustration and poor communication. Had I been offered a courtesy shuttle at the onset I might not have lost my mind.
Every time I go to this one theyre trying to grab your money. Its worth the drive just to go to newmarket or buy a different car (better option)
2010 - went into dealer in jeans and T shirt was looking for a genesis coupe. walked around for 30 minutes, and no one approached me. When i start to leave a guy asks if i need help. I told him too late. Went to Sisley Hyundai and bought a genesis coupe. eventually drove back to dealer and told them I was ignores and just a bought a car.
2014- got car back from dealer after service and there was a dent on the hood. they denied doing it. probably dropped a wrench or something on it. cost be $100 for paintless dent repair.
Oct 2015 - Started off with an oil change in july 2014 at Baytowne Hyundai in Barrie. Drove the car until end of october and stored away for winter. Pulled car out of storage in May 2015. Little did i think that there was no oil in the car and drove the car for a month. In june the car started making an odd occasional clunking sound only when turned left. That is when i noticed oil light came on for 2 seconds and then went off. I went home and checked the oil and the oil level never even touched the bottom of the dipstick. I topped off the oil...was over 1.5 litres below normal. Immediately went for an oil change at oil changer to flush out the old oil.
Was furious and called baytowne and spoke to service manager on the monday after discovering low oil. He tried to blame it on the car burning oil. I told him that my car does not burn oil. Later in the week i went to Baytown Hyundai for another oil change. The car seemed to run fine, but the initial damage was done. Had no further engine sounds or problems until last week (sept 24). Engine started knocking Under acceleration. Took to Baytowne spoke to manager...said it was main bearing upon hearing it. Said new engine was $12k + install. I told him about the oil change again and reminded him that the dealer failed to fill the oil correctly.
Called hyundai canada...explained warranty was just over in time and only 72000km on engine. They said they could not do anything. I am awaiting a call from head office. I still have to tell them about the low oil. I realize it is hard to prove. I am not asking for a free engine....maybe some consideration that maybe the dealer messed up.
THE WORST PART WAS THE OIL LIGHT CAME FOR 3 SECONDS....ONLY ONCE!!!
This has really turned me off buying another hyundai.
NOV 6th - They failed to notify me that my rear differential pinion seal was leaking. My mechanic and I noticed the oil leak while we were doing other work this weekend. Now looking to get this fixed ASAP.
The dealer changed the differential OIL in October and did not notice this??!!?? the oil was splattered all over the exhaust and was visibly wet around the area of the pinion seal. I am now looking to get the seal replaced. If i keep driving on this with an oil leak, it would ruin the Torsen differential, which I am sure the dealer would want about $2000 or more dollars for.
Shody and lazy mechanics who just don't care
BEWARE OF DEALER...PAID FOR SERVICE BUT DID NOT GET WORK DONE
Nov 20 - Update - went to long time mechanic...he started to replace the differentiAL PINION SEAL . The oil that came out was pitch black. So basically dealer charged me for differential oil change BUT NEVER DID THE WORK. Complained to Hyundai Canada...said i would have to speak to dealer. Will be doing that next week.
BEWARE OF DEALER...PAID FOR SERVICE BUT DID NOT GET WORK DONE
The service department here is great. They are knowledgeable and cordial. I had a very complex problem with my Genesis and they worked through the issue and aggressively went to bat on my behalf with Hyundai. The issue was resolved at no cost to myself. You cannot ask for more than that. Kudos to Scott and Justin.
Peter Calaguiro