I brought my vehicle in with concerns, and the experience was great from top to bottom! When I first called in, the lady who booked my appointment (Wanda, Wendy?) was an absolute delight! When I was there, Candice and Scott put all of my concerns at ease, and they make you feel at home while you are there. I can not recommend them enough!
This is the best place to come! Everyone is friendly and upfront! Nothing is left out you are always informed! I feel like family every time I am there! Thank you all for everything you do - one of a kind team!
VERY disappointed and unimpressed with customer service and professionalism. I inquired about purchasing a new car that they had available on their website. It turns out they had sold the car months ago and nobody knew or bothered to check. I talked with Marilyn Rafuse and Megan Samson about financing and features about a car they didn't even have on the lot. After our initial conversation they never called me back and when I called them I was always sent to voicemail. They also never returned emails. Complete WASTE OF MY TIME dealing with this dealership.
Beware.
Terrible all around. Bad experience purchasing a new vehicle in 2020. This place just keeps getting worse every time I am there for service.
Miraculously they can measure brake shoes on the rear of my Elantra without removing the drums or even the wheels. Just can't trust them now.The list goes on and on...too.many to list here.
The general manager, generally doesn't care or reply to emails. Finally did after the fourth time and referring to the previously ignored emails.
Seems like you will need to call them out on the issues and fight for what should be basic service.
Bruce Hyundai is an exceptional Dealership. Everyone is more than welcoming and friendly. The whole experience of buying a new vehicle was made to make you feel special and like it was your first time all over again.
I love this dealership and the service staff that work there. They are always friendly, professional and I know I'm getting the BEST quality service at the BEST prices. I wouldn't go anywhere else for another vehicle or service.
May be the company is good but the managers are not good with their promises and they lie alot.They offer you something and change it next day. They frustrated me everytime when I was there.Recently they offer me a referal gift, they said I will get it with in one week but it is almost one month now. Try not to do any business with them
just another dealership ruined by the monopoly that is Bruce auto, prepare to be scammed into paying too much for a vehicle by a company that isn't willing to work with you. there's a reason I bought my car from hyundai before it was bought out by Bruce, at least the old owners admitted to being crooks. hard to find a place to buy cars in the valley that doesn't buy the Barkers some new veneers.
Great service and good prices. I came away with a new to me car! Love it!
Felt like they dropped the ball & just gave us the run around! I will for sure take our business else where in the next few months.
Was super disappointed because we have dealt with the Bruce group before and was so happy we thought we would go back! Well the mistake was ours.
We have purchased many vehicles in the past 50plus years and this dealership has been the best of them all.
I inquired about a certain type of vehicle early in 2021 and that we would be purchasing around June. I was never pressured like I had been with other vehicle purchases, but just every once in a while I would get an email from Mike Mills asking how our vehicle search was going. No pressure tactics just letting us know they still had us in mind. Mike was awesome to say the least, and it was stress free dealing with him and the other associates included in the sale. This is our third Hyundai and I know it won’t be our last.
Thanks Mike, you are the best!
I cannot say enough good things about the people at Bruce Hyundai!
First off, I spoke to Mr. John Cox for the purchase of 2 separate vehicles; my brother's first vehicle (2020 Hyundai Venue) and my wife's first vehicle (2021 Hyundai Kona). On both occasions, he was professional, timely and made it very clear that our business was important to him. He has been selling cars for many years and showcases his passion for customer service in every interaction. You can truly tell that he takes his job very seriously and goes above and beyond to be open and honest with his customers. Both my wife and brother felt that they were being well treated and their expectations were greatly surpassed by Mr. Cox.
Both my brother and wife dealt with Troy Nickson, the financial representative. Again, nothing bad to say about the service we received. Mr.Nickson stayed late to complete the sale of my wife's Kona to overcome network disruptions (the service provider at fault, not Hyundai) and was always a pleasant person to speak with. Again, we were met with openness and honesty when settling the financial portion of both vehicle transactions.
As an added note, on the second day of ownership of my wife's 2021 Kona, our tire was punctured by a nail and became flat. The service department, despite being completely full of vehicles, fixed our flat on the spot so that we could make it to a medical appointment on time. Both my wife and I were not only grateful but impressed at the customer service we received.
In summary, we are very, very impressed at the consistent high level of customer service we receive at Bruce Hyundai. Management should be very proud of their staff! I look forward to doing business with you in the future and I highly recommend Bruce Hyundai and Mr. John Cox to assist you with your next vehicle purchase.
Fantastic customer service, great prices, amazing services.. highly recommend!! Worth the drive to New Minas.
Great experience purchasing my new 2021 Tucson. Andrew and Nikki were awesome to deal with.They took the time to explain every step of the process. They are a great asset to the Bruce Hyundai team. I would highly recommend them.
Service is terrible! I had an appointment and I knew it would take awhile because both my husband and I called to see how long it would take. 90 minutes, we were told, I decided to wait in their waiting area. 2 1/2 hours later, I'm going to the counter to see what's taking so long. The at the desk said, I takes longer than 90 mins. I waited another 30 min, unbelievable! I don't understand why they can't get their info straight. At least come and apologize for taking so long. Twice now, the service has been terrible. I'm only here because this particular item was under warranty. I will never get my regular services taken care of here. 1 1/2 hours to 3 hours, big difference!!
I have had nothing but a great experience with the sales and service teams at Bruce Hyundai. Buying my suv was a very easy task and the way John and the finance team worked with my work schedule/ schedule with my daughter made it stress free. The service team is wonderful and Amber/Scottie made getting my door handle replaced so easy, I’m picky but they never make me feel like it. Can’t wait for a few years when I can upgrade :)
Great place to go if you want your stereo removed for free! Also good for racial profiling, and they really like to encourage police communications.
Great service. Great people. Highest level of professionalism. If I chose to go inside and threaten office employees over a discrepancy (rather than deal with it like a man), I would expect them to call police on me - because that is the professional way to deal with threats.
Great Staff who go the extra mile to help you find the perfect vehicle, although We went with a truck this time but our next SUV will certainly be from these folks!
I am a long time customer, we had a bit of a technical issue, and it was an odd one. They worked at it over a period and got me reimbursement, and I think extra for my time waiting. Scott and Amber went to bat for me, and I genuinely appreciate you. Thank you for the help!
Noce place to do business
Bought a Santa Fe from Bruce Auto today
Excellent people to deal with thanks to
Glen , Jacob and Tony . 👍
Friendly and professional staff at this dealership.
Make clients feel comfortable, listen to what are your
wants in a vehicle and deliver.
They make the whole process from your first arrival to
the delivery of your new vehicle a pleasant experience.
Definitely a dealership to visit the next time your looking to
upgrade to a new vehicle as well to get your vehicle serviced
at their service Department
Friendly and professional staff at this dealership.
Make clients feel comfortable, listen to what are your
wants in a vehicle and deliver.
They make the whole process from your first arrival to
the delivery of your new vehicle a pleasant experience.
Definitely a dealership to visit the next time your looking to
upgrade to a new vehicle as well to get your vehicle serviced
at their service Department
Great place went above and beyond to make sure I was taken care of
Despite the renovation, service area has lots of room. Scott went out of his way to make sure that I understood the service work being performed on my Hyundai! Dogs are welcome too and appreciated.
I was immediately looked after; actually most of my transaction took place over the phone! They easily surpassed other offers for my trade-in, and also tried their best to ensure that I was getting the best deal. Of course, I have not dealt with service and parts often yet, but when I did I was immediatley made to feel at ease and that my needs being met were paramount.
Thank you to Andrew and all the Hyundai staff for making the usually nauseating job of purchasing a vehicle a very pleasant one instead!
We called about our hatch not opening on the 27th of december and still haven t recieved a call back. Not very good customer service...
Some of the most friendly, well dressed professionals in the car business.
Good costumer service
Excellent staff and service, I would recommend them to anyone considering purchasing a Hyundai! Brittany and Kayla, thank you so much!
I'll preface this by saying that Andy was very helpful and conscientious.
He was the one positive in my interaction with Bruce Hyundai. I doubt I can adequately express my disgust with the experience otherwise.
In fact, it's sad that Google forces me to rate them at a minimum of one star, rather than the zero they so richly deserve. Here is a brief chronology to illustrate how catastrophically this dealership has failed to provide even the basics of competence or professionalism:
Saturday, Sept. 21- I called about a 2013 Accent and a 2014 Elantra I saw on the website, was told they were available, and made an appointment to view them. I'd been driving about 15 minutes when Andy called saying there was a mistake and the cars had not yet been through the shop, but would be available for viewing on Monday or Tuesday. Fine, mistakes happen.
Monday, September 23- I got a text saying the Accent was waiting for parts for MVI, so would not be available until late in the week. The Elantra, however, would not be available for "a few" weeks because it "needed a new engine". Those are not exactly words that instill confidence in a customer. Still, I waited like an idiot, hoping things would work out. If I had a flux capacitor and a DeLorean, I'd go back in time and slap myself for ever entertaining such a stupid thought.
Wednesday, September 25- I received a text saying the Accent needed body work, so would be sent to auction instead of being sold on the lot. The cleverer among us may have already clued in that this presents a compelling argument for putting a car through the shop BEFORE you put it up on your website with a freaking price tag on it! I then foolishly asked if there was any news on when the Elantra would be ready. Well gee, it had just been sold...apparently WITHOUT AN ENGINE!? That was the straw that broke the camel’s back. Might I also add that, through this entire debacle, BOTH cars were still listed for sale on the website. Ironic, huh?
September 25 to September 27- I recommenced my car search in emotional states ranging from crestfallen apathy to outright seething hatred. A friend commiserated (he'd had his own experiences with this awful dealership) and referred me to a trustworthy salesman (ironically at another Bruce lot).
Monday, September 30- I received a text from Andy saying that a 2014 Accent had become available. I said the car looked great, but I no longer felt I could trust them and had no faith that the car would be there if I came to see it (remember this). I then spoke to the other Bruce dealer and he mentioned the same car, offering to bring it to his lot when I said I was interested but wanted nothing to do with Bruce Hyundai.
October 1 to October 4- I will condense this to save you the time Bruce Hyundai didn't save me. Each day, I texted the dealer for updates. Each day, he was told by Bruce Hyundai that they were just waiting on a part for MVI. On Thursday, I got a text saying the car would be ready Saturday, and made plans to view it. Today, I decided to call and make sure everything was still go, and the dealer broke the news I had expected all week: the car was not ready, had not even been through the shop yet, no MVI work had begun on it, nobody knew whether it needed any work or not. After a week, it's still a complete question mark.
That is TWO WEEKS of my life wasted being jerked around by these cretins. No more. I am walking away and sincerely plead with anyone reading this to do the same and have absolutely nothing to do with this dealership (also to closely read the fine print at the bottom of each listing...very interesting stuff!). I will tell my story to every person I meet.
I want no further dealings with your company because you are completely untrustworthy. In case you've forgotten, I'd like to remind you that a business like yours is based entirely upon credibility, and that is precisely what you've lost. If you've been searching for the perfect way to destroy your dealership and sully the Bruce name, I can assure you you've found it.
5 star service, very friendly and professional staff. Even waited for my friend to have his car looked after just before the storm happened. And in a super timely manner. Kudos to the service manager, and the technician's that worked on this storm day.
5 star service, very friendly and professional staff. Even waited for my friend to have his car looked after just before the storm happened. And in a super timely manner. Kudos to the service manager, and the technician's that worked on this storm day.
August 30th 2019
This morning I went to pick up a Hyundai vehicle after having asked to have the car placed on hold last night, telling Bruce Hyundai that I wanted to buy it.. a verbal agreement..
Yet, while I was driving to the Dealership to do the paperwork.. Bruce Hyundai allowed another Bruce dealership to sell the car I had requested a purchase hold on and took a second offer to buy, knowing that I was on my way to New Minas to get the vehicle!. The sales rep informed manager, but I'm led to believe - was ignored.
This dealership effectively bypassed my offer to give the sale to another of their dealerships this morning for cash knowing I was driving from Halifax to get the car!!! SO BUYER BEWARE......Bruce Auto group dealerships are likely to take a second purchase offer made while you are in the middle of buying from them, and you might find yourself arriving at a Bruce dealership, only to be told they sold the vehicle out form under you!!! Bad business ethics....most disappointing treatment of a customer.. leaving a very negative opinion of the Bruce Hyundai.
I've been dealing with Brittany the sales manager and Heather in sales to get a car for my dad. Great communications, professional, and we got a great deal! Highly recommended for your cat buying needs
Meagan has worked with me in the last year from the service and parts department. I notice a general positive vibe from all the staff. Its a pleasure coming in always. Thank you!
Blew a tire after a long day driving from Ottawa. The road side assistance getting me off the 101, as well as the Service Department at Bruce Hyundai in New Minas were fantastic. Thanks
The customer service here is above and beyond! They really took the time to get to know is as people and not just customers, they made our visit "personal" not just another person coming in to buy a car. I really liked how they went threw everything as well and not just straight to numbers.
I recently purchased a 2018 Hyundai Tucson from Bruce Hyundai in New Minas, Nova Scotia and by far it was the best experience I've had buying a new vehicle. Jason Bitar, Brittany Deveau, and the remainder of the team at Bruce went out of their way to work with me to settle on a price that was advantages to Bruce and me. I will definitely recommend Bruce Hyundai for anyone in the market for a new vehicle.
Wallace Smith
After moving to the Valley from Ontario our family needed a place to service our vehicles and Wow what a gem we found. Fast...Friendly...Fantastic! We will be shopping here from now on. We are so thankful and relieved we found Bruce Hyundai!!
I had a wonderful experience with them they met our needs and Andrew Bennett was amazing ge made me feel so comfortable and took excellent care of myself I would totally recommend them Brittany Deveau and Cheryl Sanford were awesome they are truly amazing people Thank You to all involved in getting us our Beautiful car and a very special Thanks to Andrew amazing guy
Bought my first BRAND NEW car here! Absolutely love it! Thank you Brittany and team for getting me into my 2018 Tucson!!
While the team at Bruce Hyundai worked on servicing my mom's vehicle this weekend, she and I were able to loan a car at the dealership and use it to run a bunch of errands around town. This errand was incredibly random, but mom was required to bring a single helium balloon to a large gala event later that evening. We drove all over town in search of one (let me tell you, it was quite the adventure), and did eventually find one. As luck had it though, as soon as we returned to Bruce Hyundai and got out of the loaner vehicle, the balloon was lost to the wind. Laughing hysterically after we had just tried so hard to find this balloon, we happened to ask Taylor at the front counter if she had access to helium and a blue balloon (long shot, but we were so desperate). She was so amazing and literally had a huge blue balloon filled up with helium for us in less than 2 minutes. Complete life saver! She and her team really went out of their way to make sure that our needs were met (even if unrelated to the car service!) And with all of that, the car was also serviced quickly and efficiently. I don't own a Hyundai myself, but my experience this weekend certainly made me want to give my business to Bruce Hyundai. Thanks Taylor! You are awesome!
I had great experience buying my new Elantra at Bruce Hyundai! Jordan was very knowledgeable and made sure I got the perfect car! Scott, the financial services manager, helped me choose the right warranty. I am very very happy with the car and service I received!
Worst experience ever the manager is a crook and so are the sales people probably cause that's the way the manager trains them they tell you one thing then when it's time to sign it's not the same deal and there is no warranty there either they lie about that too don't ever buy anything from summit they lie cheat and steal they should be in jail
great to deal with buying, service department is alright to deal with. love my accent.
Have not had great experiences here....lots of issues with both cars purchased....will never purchase a car from here ever again
very nice to deal with and amanda kirkpatrick was very nice sales person
Great service !!