John Chisholm. 5 star guy. I've dealt with John twice in the last 2 years and he's been completely awesome. Very down to earth, very honest, and very helpful. I would recommend John a 1000 times over if anyone is in search of new or used vehicle. Thanks for all your help John.
Amazing experience getting my new car. John really went out of his way to help every way possible. Crystal was also excellent to deal with!! Couldn’t recommend Central Nova Hyundai enough!
An all around good experience from Brent & Crystal. Would be helpful if Hyundai provide a written process of sale and 'what to expect' i.e How to buy a car 101. This would be very much appreciated from this professional organization.
Love the Kona
The absolute best dealership and such nice kind people. We were on our way home from Cape Breton heading to Dartmouth when suddenly the car had no power. They helped is immediately and provided SUCH great service. Greatly appreciated everything they did for us. Great people, great spot.
Central Nova Hyundai refused to refund me my extended warranty within my refund period to receive a partial refund based on the length of my usage. Dealership refuses to give refund even though it’s in the fine print… Dealership doesn’t want to take the profit loss. Called numerous times and even threatened if I took legal action
In the financial office I was also manipulated to get a co-signer to get a lower interest rate or get extended warranty which simply isn’t the case as Banks decide the interest rates. Naïve at the time
Worst customer service ever and this was my first time car buying experience
I have credit of 755. Paid 10,000 down on 29,000-30,000 vehicle taxes and fees included plus I paid 20,000 to 21,000 over the last two years to pay it off and only owe 8,000-9,000 currently after lump sum payments and financed it for 5 years. Wanted to show I am creditable
I am extremely disappointed and in disbelief and have provided word of mouth to numerous friends and family in the Pictou area they have experienced similar poor experiences from this dealership specifically
My recommendation is to avoid this dealership at all costs
Can provide proof if requested
Central Nova Hyundai refused to refund me my extended warranty within my refund period to receive a partial refund based on the length of my usage. Dealership refuses to give refund even though it’s in the fine print… Dealership doesn’t want to take the profit loss. Called numerous times and even threatened if I took legal action
In the financial office I was also manipulated to get a co-signer to get a lower interest rate or get extended warranty which simply isn’t the case as Banks decide the interest rates. Naïve at the time
Worst customer service ever and this was my first time car buying experience
I have credit of 755. Paid 10,000 down on 29,000-30,000 vehicle taxes and fees included plus I paid 20,000 to 21,000 over the last two years to pay it off and only owe 8,000-9,000 currently after lump sum payments and financed it for 5 years. Wanted to show I am creditable
I am extremely disappointed and in disbelief and have provided word of mouth to numerous friends and family in the Pictou area they have experienced similar poor experiences from this dealership specifically
My recommendation is to avoid this dealership at all costs
Can provide proof if requested
Extremely happy with the service I got here. They went out of their way to help me get the vehicle I wanted and were super friendly.
amazing customer service, i domt have my car anymore, but if i ever buy another subaru, i will buy it from here. dont go anywhere else.
Went to the dealer over a noise in front end. Car is still covered by warranty. Service takes my car in looks it over , takes it back out and tells me it's the rear sway bar links. Also tell me they are not covered by warranty and proceed to charge me a $65 diagnostic charge. I called Hyundai Canada who tells me the sway bar links are covered under warranty. This back in September 2022. I called to ask about the diagnostic charge I shouldn't have been charged and was told I would be called back. This is now February 2023 and still have not received a phone call about my issue. When a car is under full warranty and the problem is a warranty issue there is no diagnostic charge, they are suppose to fix the problem!
Still waiting for my phone call Central Nova!
This is the 7th Hyundai vehicle I have owned over the past 30 years and I have purchased them all from Central Nova. There service department is friendly and they know their stuff. Matt was my sales guy this time around and his attention to my needs as well as his knoweldge of Hyundai vehicles is amazing. We love our Tucson. It has everything we want in a hybrid and we love driving it. It is decked out with an array of features. It has a very quiet interior when on the road and has lots of room for both passengers and cargo. Thanks Matt, the experience was excellent.
Very happy with the service and the attention to detail in describing all the features of the truck. It's a gorgeous vehicle 2023 Santa Cruz Ultimate Package
Great experience at this dealership! I was in a bind and needed a car immediately and they came through for me. Very happy with my purchase!
Thanks to Tim and his staff for the ongoing attention and service to my vehicle. They recently went above and beyond my expectations to solve a mechanical issue with my Sonata. Highly recommended!
Great group of people , our purchase of a new Crosstrek and trade in of our Outback went smooth and seamless, from Brent , George and Tim in sales , Crystal in finance and Jeff in the service department we couldn't ask for a more courteous professional team to do business with. Highly recommend !
Poor customer service.👎 I walked in looking to purchase a new vehicle with a friend but we both felt insulted when leaving the showroom. The staff didn't even bother to welcome us and wanted to get rid of us as soon as they can. Decided not to purchase a hyundai car.👎
Service advisor Blair did not try to upsell my service visit. He actually advised that my car didn't really need the transmission service that I requested to be done. I went ahead with it anyway. He also advised that there was a warranty fix for a steering wheel bushing that was done. Being an out of province customer he could have easily passed on the warranty work but took care of it. I am very happy with this dealership and Blair is a definite asset to them.
If the stars were more than 5 they would certainly get it from us.in the position of needing a vehicle asap due to circumstances beyond our control , the staff especially John Chisholm helped us beyond our expectations from the initial 1st phone call, to our arrival and signing the contract with Crystal Baillie . Home to Cape Breton by 9 pm that day. The best customer service we had in a long time. Keep it up Central Nova you wrote your own book on service.
Ann Marie & Mel Anderson
I had to chuckle when I scrolled down through the reviews and saw that George Abbass (the sales manager) gave a Five star review. After my experience with him yesterday, ( I was trying to get some pricing and info on a new vehicle), I’d give him zero stars if I could. I didn’t like the way they do things at all. What a joke of a dealership, I wonder how many more of the five star reviews are salespeople or employees?
Always had a positive experience there. Especially with one of the mechanics that is handsome and tall (bit of a dad bod) and speaks very knowledgeably about what he does. I believe his name is Kyle. I will always go back to have my car fixed by him!
Great dealership
Very professional and friendly staff
Will always bring my Santa Fe here
Great sales staff, great service love dealing the team here at Central Nova. dealership is new and fresh.
Cost me over $450.00
To get an oil change because whoever books the appointments somehow understood an service/oil change as getting me in for a 4 point brake inspection!!! Then I had to go back and pay another $115.00 to haVe the oil changed that I took in for originially. When contacted the store was told it was my fault and I asked for that when calling? As if I would know to ask for that. Filled a complaint that went to head office, waiting to hear back from them!!! Unacceptable. Can't help but think of others who may also be getting ripped off and not notice so make sure You confirm what you are asking for and confirm at pick up thats what was done!!!!! or you will be responsible to pay for their mistakes!!!
Purchased a 2013 Kia Sorento 2 weeks ago. My salesman was Matt McDonald, + he was great!
My problems are with the Service Dept. The car was revving way to high. I brought it into the service center, only to be told it was a heat sensor + not to worry about it. I didn't agree, so I took it over to McQuarries to have them look at it. Thank god I did!! The rear calipers were seized, + the rotors + pads had to be replaced. As I would be driving it across Canada ( I had already told this to Hyundai), my mechanic told me the brakes wouldn't of made it there. I went back to the service tech at Hyundai, to show him I just paid almost $700 to get that work done, + how did the car pass their inspection?? Got little interest + they coulda cared less. Great service! NOT!!!!!
Central Nova Hyundai was fantastic! The staff were very friendly and knowledgeable! Answered all the questions my husband and I had in a respectful and timely manner! The staff made my husband and I very confident in our decision to making a purchase with them! It’s been over 3 weeks since we have made our purchase and we couldn’t be happier with the choice! Thank you Central Nova Motors!
Bought my first new car here. Awesome experience I would highly recommend this dealership
All seems to be well when you're under warranty but things take a turn beyond that. Repairs now become very expensive and those requiring diagnostic skills can become a lengthy "lets try this" session well you're footing the bill. A solid,rust free and other wise sound older vehicle can quickly see labour charges approaching market value. There is at least one person at the service desk that tries to fake mechanical knowledge and will try to charge you for any little thing they can. The cars themselves seem to be built for reliability during warranty period but it's probably advisable to look at another vehicle towards warranty end.
Yesterday i bought my second Hyundia Elantra. I was very pleased with the service. I was indecisive and Brent was there with me helping me chose the right car for me. I am very happy with my new 2021 Hyundia Elantra, and my experience i had. Being introduced to the Hyundia team that would continuing servicing my car was a nice added touch. Thank you Brent, George and the rest of the team.
After going to a few dealerships in the area we landed at Centra Nova Hyundai. We had a great experience there with Matt MacDonald assisting us. He was knowledgeable of all aspects of Hyundai's and finding the perfect model for us. I highly recommend going there if you're in search for a new car!
As always...great service and great people.
Shopping for a new vehicle was a very pleasant experience at Central Nova Hyundai. The staff was very friendly and knowledgeable. They were ready and willing to answer all questions that were presented to them. They also took the time to walk us through all the features of our new vehicle. We are very impressed with their dedication to their customers.
Purchased a 2021 Subaru Forester from Jason. Jason was excellent. He is very respectful, helpful, and calm, providing great customer service and took the stress out of buying a new vehicle. Jason took the time to explain all the functions of the vehicle and has promised to answer any questions on a go forward basis. Highly recommend.
I just purchased a brand new Kona, and Jason was wonderful to deal with! They were all very helpful! Would recommend
Purchased a 2021 Crosstrek from Jason. Service was amazing. Jason has great customer service skills. I am a younger customer and they treated me with respect. Quick to answer any questions I had and done a great job going over all the functions of the vehicle. 100% recommend
Been taking my car to Hyundai for regular service since last year. Always great customer service, I get my car back quickly and they are able to accompany my schedule easily. Everyone is always very nice and able/willing to answer any questions I may have, and explain things further when needed! Highly recommend :)
We purchased a 2021 Subaru Crosstrek in August 2021 from Jason Stewart. Service was exceptional. He is a natural for customer relations. Jason was quick to respond to our questions and was always patient. He went over all the vehicle’s functions and made sure we were comfortable. We left assured that Jason would continue to support any future inquiries. — Edwin & Stephanie
Matt and everyone at Central Nova Hyundai were amazing to work with. Highly recommended going there for your ask car.
I had a great experience at Central Nova Motors, Jason and George worked hard to get me a great deal on my Kona. I felt like a valued customer, before I signed the paperwork!!
It was a great experience- which I have already shared with friends and family.
I highly recommend them if your looking for a new or used vehicle.
Next time I’m in the market for a vehicle Central Nova Hyundai will be my first stop!
After owning a Hyundai Santa Fe for 11 years, we decided to shop around and try out something different. We tried many different dealerships and SUV’s and thought at one point we had come to a decision. Then we decided to try the New 2020 Santa Fe. Our old one had been good to us so we decided to give a new one a try. Boy, were we impressed! Everything we liked about the other vehicles we had tried and then some. We purchased a 2020 Ultimate Santa Fe from Brent. We negotiated a great deal and drove away very happy customers. We highly recommend George the Sales Manager and the sales team. Everyone we met were very friendly and helpful and the best part, no pressure.
Routine service check, all's well.
Fast and friendly. Helped me find a great SUV