Unfortunately I bought a 2014 Hyundai Santé Fe Limited Edition vehicle in April- May of 2018, in 2019 after a recall for a engine knock detector had been installed I had someone take my vehicle for a test drive, along with this test drive they used Carfax and asked me if I was aware of the accident this vehicle was in. I was not aware of this as I had asked Danny Crane to confirm the vehicle was perfect as he said it was... I asked Danny Crane if the vehicle had been in an accident, he assured me that the vehicle was not ever in an accident, I should NOT HAVE TRUSTED Danny Crane because the vehicle was in an accident 2 weeks prior to me buying it. In 2019 (one year after purchase) I went directly to Danny and he went to the manager Fred and they said they were not sure of the details upon sale and couldn't be sure if they checked or not...I thought that was a very nasty move on their part to cover their hides and the only way they would compensate me was that they would not penalize me if I chose to buy another vehicle with them, trading in my current vehicle HOWEVER, NOW I will be penalized by every other dealer in St. Johns or Canada for that matter...because they lied to me willingly. WHY would I choose to do business with them any longer after they lied to me, while I was unaware of the accident, they quickly procured a $26000 loan on top of the $10000 negative equity I had from a previous Tucson, that I had no choice but trade in. This was all part of Capital Hyundai's "we'll buy your Hyundai" "deal" they had on scam, not a deal. So at that point I was into a $36000 loan for a used vehicle that had been in an accident a few weeks prior...The real value of my vehicle when I bought it with the negative equity carry over would have been closer to 29000 or 30 000 max, now after a full year of paying it is down to that value. I am SO angry with Danny Crane and Capital Hyundai as a whole. I highly suggest taking your business elsewhere! Matthew 7: 2 Vengeance is Gods!
Topnotch service in the city. Look no further than Capital Hyundai.
We bought a used 2015 Santa Fe from Capital Hyundai in September 2020.
We were told it was inspected but I would highly doubt that. In less than a year it needed 2 new front wheel bearings and new back brakes plus a brake caliper and a trailing arm bushing. We confronted our salesman who basically just shoed us away and didn't really care. They were nice to deal with initially but I feel they definitely wanted to sell us the car as fast as possible to meet their monthly quota.
They are so incompetent, I could scream.
I ordered a touch-up pen for my car and was told it would be in-store in 4 weeks. After not hearing back in 6 weeks, I called to check on my order.
It was never ordered.
I asked to have it ordered and was told it was "on backorder". I asked when it would arrive and was told "it's on backorder".
It was again, not ordered.
I ordered a new bonnet for my car and was told it would take 10 days to arrive in-store. I asked to have the receipt sent to my email.
I have yet to get the email.
I wouldn't suggest buying from this company (if you manage to get an actual order put in) as they will take your money and not deliver the product or service.
I have had the hardest time with Hyundai. My 2020 Kona broke down due to a recall. It has been almost 3 weeks I've gone without a car and every time I call I get nowhere. I was approved by Hyundai Canada for a rental but due to my age they told me at the dealership that I can't have one. But then when I call rental companies, I am of age to rent one.Today I called hoping to get a car for the weekend, I was transferred 7 times on the phone, each person I talked to said I needed to talk to someone else. I got so frustrated that they were just transferring me instead of listening that I ended up getting nowhere and having to hang up. I will never deal with this dealership or company again after my contract is up. Totally disgusted by the way I have been treated.
Cars are reliable but the service is not good when something goes wrong. I had an issue with my car 9 months ago they ordered in the part to be replaced. They called me last week to let me know the part came in...in the time frame it took for that one part to come in I was able to list my house for sale, sell the car in question, buy a new car, sell my house, move to Nova Scotia, buy a new house and live in Nova Scotia for 2 months. Just to give you an idea how long it took for the part to come in....I'd probably look into these types of issues if you are looking to keep customers.
My sister's and my experience with Capital Hyundai was great, as usual. Exceptionally clean showroom, covid-19 safety measures in place and extremely helpful and friendly staff. This is our second new vehicle from them, and again we weren't disappointed. Would definitely recommend this dealership to anyone looking for a new or used vehicle.
First time purchasing a new car and Felix and Eugene were awesome to deal with. Highly recommend Capital Hyundai.
If you want a great car at an excellent price with no hassle servicing, Capital Hyundai is your dealer and a Hyundai is your car.
Our experience was very positive from the time we entered until we bought our car. It was a pleasure dealing with the salesman and finance person. Ver knowledgeable about their product. We love our Kona
My experience was great. The staff were friendly and very helpful. I was in and out within 5 minutes of my appointment time. The service advisor kept me informed of the status of my appointment and called me as soon as it was ready which was when she said it would be ready.
Switched to Hyundai after being a loyal Toyota customer my entire life because Toyota has become far too expensive for too little. Hyundai has exceeded my expectations and then some! Loving everything about the 2021 Kona!
Out recent experience with dealing with and purchasing from this dealership has been top notch. From the time we entered the building every one from the receptionist to the last person we saw were very friendly and helpful. This is our first time dealing here and our first new Hyundai and I would have no problem recommending Capital Hyundai and their team to any of our family and friends. Thank you to Eugene Hedd and the others we dealt with for a good purchasing experience!
Great service, got vehicle I wanted, finance was approved really quick, no dramas
Had an excellent experience here with amazing staff. I couldn't be happier with how I was treated from beginning to end. Highly recommended. Especially Matt P.
Had an excellent experience here with amazing staff. I couldn't be happier with how I was treated from beginning to end. Highly recommended. Especially Matt P.
We love our new Tucson! The base model has so much: heated seats, a great console, lane control, rubber mats that fit all seat wells *and* the trunk! We leased an Elantra for four years before this purchase, and we've always had great service at Capital Hyundai. Years ago we had a Santa Fe and loved it too. We're very happy with our new vehicle and our experience purchasing it.
From the time I walked into the dealership until the time I left with my brand new car, I always had the feeling that Jon cared about me and my purchase. He did everything in his power to provide me with excellent customer service.
Just picked up my new Hyundai Elantra GT luxury, test drove that and the awd Kona preferred Felix and Jeff both wiped down and cleaned both Rigs with germ defender so I had no worries about cleanliness.
Both vehicles were great but the Elantra GT was much more fun and that ultimately made my decision.
Finance process was a breeze thanks to Mike Wheaton.
Thumbs up
Great Service...Can't say enough good things about the staff.Awesome experience
I have to say we had the worse service at Hyundai in St. John’s today. We were asked to have our car at Hyundai before 8:00am this
morning for an oil change and tire change . We called at 1:00pm to check on when the car would be ready and we were told that somebody
would call us back in 10 minutes, well that didn’t happen. We called again around 4:00pm
and we were told it would probably be around 6:00pm. and that’s when we got the call .
Plus it cost $180.00 pretty pricey. So disappointing. I certainly wouldn’t rush back there. 🙁
As always, a great service experience at Capital Hyundai! Really appreciated the added precautions taken during this trying time, Cheers!
Great vehicles, excellent service! Very good value for the money. What more could you ask for?
We had the best experience at Lethbridge Hyundai! Special thanks to Brandon and Kyle and the amazing staff that all contributed to getting our car ready to go the same day! We got an amazing price and not only a trip to Vegas but cash $$$!! We are so appreciative of the amazing staff and LOVE our new ride.
Purchased a new Palisade. Sid was my sales guy. He stuck through with me with all my very detailed questions. There were bumps through the process but Sid was upfront with me throughout. With his integrity those little bumps are easily forgotten and I'm very happy with my overall purchase experience.
Great buying experience from start to finish. Avery was personable, and respectful of time.
Class act dealership all the way!
Great cars, very poor service department. Took 3 hours to change tires with a booked appointment. They were storing the winter tires and didn't even bother to get them before hand. I was not informed of any of the situation and was only told that it would soon be ready. I guess soon was still another hour away. This is the 3rd mishap and I cant see myself returning there. Really wish I had better experiences there. Will consider other manufacturers when shopping for my next vehicle.
Fantastic service. Very efficient and dedicated team. They were very helpful and upfront and really make your decision a million times easier!
I recently purchased a new vehicle at Victoria Hyundai and was extremely impressed by the staff that I dealt with. They were extremely helpful and professional. They called me back when they said and were were on time with all dates regarding my purchase.
Scott Muir, the sales manager goes above and beyond in making sure all your needs and wants are met. Extremely friendly service😊
I would recommend Victoria Hyundai to anyone, now that it is under new ownership.
J.MacKinnon
It was a totally new experience for us as this was a new process that Calgary Hyungia was using.
They asked us a bunch of questions in regards to what we wanted for performance for reliability or workability and a few other areas they said this would give them some clarity as to what our actual needs might be.
Dam they got it right they put to getter a basic package and then offered options to make it last longer.
All in all it was the best put together a package where the dealership listen to the customer and heard what they were saying put the basic package together to meet the customers needs not the dealers needs.
This is what I would refer to as a paradigm shift in a positive direction.
Serg at Hyundai is the best to work with and a wealth of knowledge in what he does. Friendly, professional, approachable, available with no pressure. Highly recommend working with him to find the vehicle right for you!
Service was excellent as usual. Tanya was very helpful and I also spoke with Stephen who was also helpful thank you so much.
Fast efficient service; great shuttle drivers!
By far the best dealership on the island and soon to expand, also owned by one of the best companies around. The people here always go above and beyond to satisfy their customers, one of the main reasons it'd be the only place I'd recommend to go for a new or used car. As for when the biggest Hyundai dealership in Canada arrives here in it's place I can only imagine service will improve.
2nd to none I have had great service so far
We have been a hyundai family for 15 years. We are always treated like royalty and I will forever recommend anyone getting a new vehicle to check out this place. All the staff are amazing in particular my family's sales guy Danny C. One heck of an employee who goes above and beyond every time.
Excellent service for my 18,000 Km checkup. Thanks Gillian and Capital Hyundai Team.
Excellent customer service from start to finish. Great job guy's.
So excited about my new Tuscon, Danny is amazing to deal with, highly recommended!
Fantastic service. They were relatively quick 3hrs... But they did have SEVERAL appointments, and big projects going on. ( Few engine replacements). So I understand. I'll keep coming to them for my vehicle needs.
Had my 2013 Santa Fe diagnosed by a certified mechanic as having the baffles gone in the muffler, Was informed by the mechanic that it was one continues welded piece from the catalic converter to the tail piece and that it would have to be replaced as a unit. Since the converter was warranted for 8 yrs or 130,00 km my car would be covered under warranty. Took the car to Capital Hyundai in St. Johns NL. and was told that it would cost me $1350.00 to have the muffler replaced as the muffler was not warranted. I explained that it was a continuous welded unit but they said they would cut it out and replace it using clamps . $ 950.00 for the muffler and @ $139.95 an hr. labour rate it doesn't take long to add up. This muffler is not available at any auto parts store in Nl
I think this is a complete rip off. I bought this car new for $ 40,000 and was under the impression that if a part failed it would be replaced with the same original Hyundai part not some part cut out and an aftermarket piece put in with clamps . I will soon be in the market for a new car and you can bet that it won't be a Hyundai product with this kind of service .
Had same car for 8 years now. Sales was so-so, but service has always been very good. Would like to see shuttle hours go a little later in the day.
The Comox Valley Hyundai offers very Professional, Friendly, "Above the Norm" Service to their clients... Whether you purchased at the Dealership or not they welcome you and strive to make the servicing as pleasant and convenient as possible. Depending on the day and service requirements of your vehicle it could take several hours. I have availed myself of their FREE Shuttle Service to go to Costco, out for lunch and browsing on Main Street on several occasions. A text or call lets me know when my Vehicle will be ready and I am picked up at my convenience. My Hyundai is sparkling clean inside and out, the Service Agent has my paper work ready and informs me of any concerns, next appointment is booked...and I'm on my way.
Just Excellent all round Service Team and Dealership..
Great place to buy a car. Sales team is very approachable and strike the right balance. Love the Veloster I bought. Love the Finance guy too! Super easy team to work with.
This is my second car I bought from them. Would definitely by a third!
Service technicians are honest.staff is great.you get free coffee while you are waiting for shuttle bus. Great selection of cars at great prices.
Amazing as always, I have been dealing with them for 25 years.
Jonathan Butt and Josh Hare just made buying a car the best experience ever! Efficient, friendly and all around GREAT experience. Thanks!
Service is hit and miss...only time you get good fallow up is when management is involved. .
If you need a car, Saad Ifthikar is the salesperson you need to see. Excellent post sales customer service.
Service has gone downhill a bit over the past 6 years, but still some good people there who are very helpful. Unfortunately sometimes they are being helpful in correcting poor service from their colleagues..
I've had my car for 5 years and haven't had anything bad to say about them in that time. Always fast service and sort l short waits for appointments.