A pleasurable experience . I upgraded from a 2015 Tucson to a 2017 Tucson. The staff who helped me were courteous , knowledgeable and very professional. Thanks to Ryan, Bill and Colin for facilitating the entire process.
The sale went ok. But try to get them to talk to you if you have an issue. Took me a month. They try to wait you out. Never been so annoyed with a dealer. Would not recommend
This dealership deserves 10 stars not just five .. just picked up our second Palisade. They are so professional , and Lucas treated us like family ! Chris was most efficient at the paperwork and very friendly .. And to top it all off , we got down the road and saw that our fuel tank was right full !!! Lucas was very knowledgeable about all the bells and whistles . As an owner , you need to be proud ! Thank -you
Had great time dealing with Eric to buy my new car. He was pretty honest and upfront about details on availability and leasing the car. Timeline from start of negotiations to final pickup was within couple of days. They went out of their way to get a car according to my specifics. Will surely recommend going to them and asking for Eric for a new vehicle purchase. šš»
Working with Lucas was very easy and he is very knowledgeable about the products. Would definitely recommend Lucas to anyone looking for a vehicle. Thanks again for your help!
-Matt K
Absolutely the best service and best prices in town.
I bought a used car here from Lucas, it was a great experience, I got the price I wanted and I am very happy with the car. Great customer service from everyone at the dealership.
Great service! Felt comfortable throughout the buying process. Always felt like they were being honest and helpful! Love the car and they have the best warranty!
I went into Hyundai looking to buy a used SUV, I met with Warren Davies and he helped me look at a bunch of different options. Long story short I ended up buying a brand new Tucson and I couldn't be happier. This is the first time I have ever purchased a brand new car and Hyundai made it so easy and the team was great!
Dealing with Warren at Winnipeg Hyundai was a very pleasant experience. No high pressure sales tactics. He was very knowledgeable of his products. Winnipeg Hyundai was very fair with the trade-in value of my vehicle. I would definitely recommend Warren to look after your next vehicle purchase.
My experience with Winnipeg Hyundai has always been very positive and easy. I am on my fourth vehicle with them and trust this dealership implicitly.
Bill Turnbull as always taken great care of me when I am ready to move to my next vehicle.
The Service Department accommodates me and my schedule anytime I need service.
I have nothing but great things to say about my experience with Winnipeg Hyundai!
No problems with the dealership at all - stress free...on a side note it wouldnāt be the same experience without Bill Turnbull. He was very helpful when buying my vehicle and is always there if I need direction. I have referred people to him. He remembers exactly who I am when I walk in for service and shakes my hand and asks how I am personally. Genuine guy...Iāll buy from him again!
FYI I had never met him prior to attending and test driving a vehicle. I referred to Bill because he did right by my friend who bought as well.
Lucas was of great help here at Hyundai Winnipeg wherein i was looking to buy my first car. He understood my requirments and provided great deals which was very helpful in buying my car. Thanks again Lukas
Hitesh Manan
Great Experience at Hyundai.The only way to serve great customer service is by having great employees at work. I do really appreciate help of Jeff (Manager) and product specialist Lucas and Eric . I am glad that I was been helped by these 3 guys. Really helpful and their motive is to take care of customer and to make sure that we receive excellent customer service.
Never thought buying luxurious and expensive new vehicle is so easy as they ( winnipeg hyundai) made it. Thanks to Chris Martin and his team. Got the best deal and price for my new palisade ultimate. Professionalism at its peak. Thank you for making my dream in to reality. Will go for my third vehicle at you only. Thanks again. Very best luck.
Above supreme service. The customer service and staff will go to the full nines to meet your needs.
We recently had an absolutely fantastic buying experience of a new Palisade.
I will be the first to admit that we were probably not the easiest customers. We were trying to determine what our own needs were while trying to find a new vehicle and we cross-shopped more than a few: Explorers, Expeditions, Atlas, Ascent, CX-9, Telluride, and Palisade to name a few. In our opinion the Telluride and Palisade were well above the rest, with the Ultimate trim on the Palisade being considerably better than the top offering from the Telluride.
We dealt mainly with Pat Guenette and he was absolutely top notch. We had all kinds of crazy questions, we flip flopped on color (interior and exterior) and trim level, etc. He handled all of our inquiries promptly and with the utmost professionalism. Never once did we find him trying to upsell anything or push us one way or another. He was always friendly and welcoming without being over the top. His answers were always honest, informative, and based on what best suited our needs as a family. We are confident he did everything possible to give us his best deal and without us needing to "play the game", which was very refreshing after some less than favorable encounters at other dealerships.
Chris Martin was also great to deal with although our encounter was brief (a good thing!). We exchanged most of the necessary information over the phone and he had everything ready for us when we arrived. He explained what he needed to, we signed on the dotted line, and we were on our way. Quick, easy, and painless.
The dealership itself is spacious, newly updated, and inviting. Social distancing protocols were being maintained nicely; I witnessed a few air high-fives and handshakes, and exchanged a few of my own.
Floor markings clearly delineated proper spacing and standing locations, there was hand sanitizer in multiple locations as well as plexiglass screens in place at the desks where close-ish contact was required for signing/payment, etc.
All in all a very pleasant experience, we will definitely be referring family, friends, and anyone who asks! Often times people (us included) will skip taking surveys or leaving reviews but we had such a nice experience that we felt the need to share it. We love our new Palisade. Thanks again Pat!
Buying my new vehicle at Winnipeg Hyundai was such a great experience all around. From my first contact with Bill, it was such a breeze with no confusion or pressure to buy. Bill was welcoming, knowledgeable, and was able to answer any question I had as a first time buyer of a new vehicle. Ryan and Chris were also both very kind and helpful and answered any questions throughout the process. Couldnāt have asked for a better experience while buying a vehicle!
Had the pleasure of dealing with Bill at Winnipeg Hyundai, the whole experience was easy and quick. Important to note I did not feel rushed! Bill took the time to explore the features of vehicle I test drove, and ultimately purchased. He made me feel assured that I was getting the best bang for my buck! Couldnāt be happier with my new ride. He as well made sure to take in to account for social distancing during this time we live in.
Recently purchased a new palisade from Winnipeg Hyundai and had an amazing experience. I have never bought a vehicle brand new before so it was a big decision for me. They were so accommodating and I felt no pressure from them, I was able to test drive multiple vehicles and keep them overnight. I would recommend the staff at this dealership to any friends or family, specifically Pat Guenette and Chris Martin. Thanks Winnipeg Hyundai!
Eric was terrific when I needed a new vehicle! I felt understood and taken care the instant I called. Eric was waiting for me when I got to the dealership and had the car I wanted to look at ready when I arrived. I really appreciated the efficiency. Eric and the sales manager Reuel were friendly, genuine and helpful. I truly felt they cared about my experience and wanted to get me a good deal. Chris was also great when we finalized the paperwork. He explained everything clearly and was very friendly. In the end I found the perfect vehicle that fit my needs and my budget. I couldnāt be happier!!
Dropped off my car for some bodywork, they did a great job fixing my car! I would highly recommend Winnipeg Hyundai for any service you need!
Eric Anderson was amazing to deal with. He goes above and beyond to make sure you have a pleasant experience. He responds quickly to questions via text or call. And we never once felt pressure to purchase. We are happy with our veichle.
Recently purchased a 2019 Santa FE XL from Eric Anderson. Had an excellent experience...straight forward (no games), extremely personable and a joy to work with. Worked hard to get a deal that worked for me on both my trade-in and the new vehicle. Highly recommend Eric, will return to him for future vehicle purchases!
Another service visit - great service today from Jason.
Please bring your car to other dealership, especially if you didn't buy your vehicle from them. They will try to touch every parts of your vehicle and will ask you to fix them even you didn't experience any problems before.
I am really devastated on what happened on my car. My first visit was to do an oil change and wheel bearing replacement.They insisted that almost all the lights were out and needed to be replaced. Since it was my first time, all I did was to say yes. Until a couple of days and I noticed that my left fog light got loosened. I went for a second oil change and after that my motor mount was loosened!!! This shows how incompetent they are.
During that second oil change, they asked me if I wanted my short block to be replaced by requesting it to Hyundai Canada. I didn't use my car for a week due to loosened motor mount. After 1 week the short block parts arrived. After getting it done, they wanted me to pay $1100 for a damage that I have not had before. Now on transmission. Is it supposed to be their responsibility since they are the one who touched my car. Also the the advisors are very unprofessional. Who laughs at their customers on the phone. And they seem to not know what they are doing as they kept on holding me without warning and their manager (Ralph) kept on telling them what to say.
Upon checking the estimates and receipts, they are charging for parts that you could buy it on Amazon 70% less (Genuine Hyundai Parts).
ALSO CHECK YOUR INVOICES. THE NUMBERS DON'T ADD UP!!!
Great atmosphere and great people to work with. Love our new vehicle. Proud owner of a new Hyundai.
I've been driving Hyundai since 2015.
I was on my way out of Winnipeg to a meeting when my engine light suddenly came on. I stopped in at Winnipeg Hyundai to have them take a look whether or not the vehicle was OK to drive (I needed to get to Portage La Prairie). They scanned the vehicle to diagnose the problem and it turns out the vehicle had a recall and needed to be repaired right away. I asked for a rental or courtesy vehicle to get to my meeting in Portage and was told they didn't have any available at that moment but if one WAS available it would be free.
I told the service advisor that I would get a rental from another rental company because I needed to get back to work and he told me to bring in my receipt from Enterprise. Luckily, I had 1 free day car rental with Enterprise and claimed that. Wasnt sure how long the repairs would take but was told I could come back the next day. Later that same day, I got a phone call from the service advisor that they now had a free rental for me to drive but its too late because I'm already back at work.
THEY HAD MY CAR FOR 4 DAYS. My rental was $193.08 AFTER I claimed my free day.
Now I'm being told I cant get reimbursed for a rental because it wasn't through Winnipeg U Drive Rental and I didn't have extended warranty. So how can you offer me a free rental through U drive without extended warranty? Because first it was "We don't have any rentals" then it was "You don't have exteneded warranty." then it was "You can have a free rental but only with U Drive."
They took a photocopy of the receipt & sent me on my merry way to never contact me again. I called to inquire about it and was told that they submitted it to corporate and were waiting to hear back and I never heard from them again. Thanks a lot Hyundai. Maybe you should take a few of those unused "older model" cars on your lot and turn them into rentals or courtesy vehicles for your customers so they have to deal with the BS.
Great place to buy a car. Ralph and Chris did an excellent job making sure we bought the right vehicle for our needs and explained all of the ins and outs. My wife is thrilled with our decision and may let me drive the Tuscon some day. It was like working with family. We will be back.
Brought my car in to have the AC fixed. They told me it'd be about $1500 to fix- and the extended warranty wouldn't cover it. Long story short, you're better off bringing your car to Fowler Hyundai in Brandon where they will actually take care of you. Definitely will never come here again. I didn't pay anything for the repairs- Fowler had everything covered under the warranty.
Lucas Machado was an excellent salesman... gentle and helpful, he answered all our doubts and give us advise in the process of buying our first car. Rest of the staff in Hyundai Winnipeg, gave us the same good service as he did.
Excellent experience purchasing my new vehicle from Winnipeg Hyundai. The process was seamless and accommodating to my busy schedule. Working with Lucas and Chris was great! They are both very knowledgeable and professional representatives who made the decision easy and enjoyable!
I highly recommend making your next purchase from Winnipeg Hyundai!
Excellent experience with Winnipeg Hyundai and is my second vehicle purchased there. Service is exceptional and vehicle is allways ready when promised. Sales representative are not pushy and will help you find the vehicle with the options you want and price range
Another great experience at Hyundai! Got in for another quick oil change and tire repair. Thank you for accommodating us on such short notice on our across Canada trip!
About a year ago I purchase my car from Thiago at this dealership and he was very helpful and knowledgeable. Recently I got in a car accident and my car was deemed a total loss. Between the auto body contact Allison, rental car manager Dee, sales manager Reuel, and finance manager Chris I am now only a week and a bit after my accident almost in another car. Big thanks to Chris Martin for dealing with my file and taking all my phone calls, emails and texts made the process a lot easier and explained everything in great detail to make sure I knew what was going on every step of the way! - * Note * For people buying new consider the Gap and Companion insurance it saved my butt so much on this recent experience and even tho the accident was 100% on the other party this could have put me back a lot of money if I didn't opt into these extras so ask questions and understand them they could just save you as well!
This was our 4th vehicle we have purchased here and we keep coming back. The sales person Pat was fantastic. He was never pushy and was up front and direct. He and the finance manager Chris listened to my exact requests and did not try and up sell me on anything. What I requested was what I got!
I will continue to shop with this dealer and recommend to anyone to do the same.
Jennifer and the staff at the body shop helped me with a interior trim problem while I was on a tight timeline. Excellent service - I really felt they cared about helping me get this repair done quickly and at low cost just before I had to travel. They did a great job for me! Thanks Winnipeg Hyundai Body shop!!
From the salesmen to the service & parts department, Winnipeg Hyundai has the most friendly & courteous staff of any automobile dealership that I have ever dealt with in my 56 years of buying & having my vehicles serviced
The management staff is even better
Bob King
Had an unexpected maintenance issue yesterday. I called Winnipeg Hyundai who got me in for an appointment in half an hour. The problem was diagnosed and explained to me in about 15 minutes. The work was completed in just over an hour at a relatively inexpensive cost and the technician stayed a bit past his shift to finish it. Overall a great experience.
I have dealt with their service department now for a number of years and honestly cannot say enough good things about their staff and the resulting service. Recently, I dealt with Paul (service advisor) who provided amazing service on my 2011 Santa Fe. Not only did he get my vehicle in early for issues resulting in it not being usable (blown generator), but also dealt effectively with the extended warranty company on this issue and a couple more issues found at the same time. He also tried to assist with a parts issue from another Hyundai dealer in the city, where I had recently purchased the used vehicle, when they became non-responsive regarding a party they promised to order.
My communication experience with them has been excellent. Normally, you can actually speak with an advisor when you phone in (unlike many other dealerships where you just get voice mail) and if you do have to leave a message, they get right back to you. Whether it is good customer service training, hiring the right staff or likely the combination of both, they seem to have got it right at the Winnipeg Hyundai service department.
Actually would give 4-1/2 stars if possible. Salesman Paul was very courteous,friendly and took much time to show me the ins & outs of my new purchase. Vehicle was in A+ working condition etc. Also, nice to get followup emails re any concerns. Very minor items not attended to, or would be a full 5 Stars...Great Job there Wpg. Hyundai
Bought a car from here and the help and friendliness was exceptional! Special thank you to Evan for all his help, love my new car!!
Professionals. Amazingly comfortable, fast, reliable, customer service A1! They are willing to go that extra mile for you! Down to earth & great sense of humors! āļøš
I have recommended the bodyshop of Winnipeg Hyundai to get my car fix but what happens is after getting the car work done there team recognized that one new part hasn't been installed after three days and they just delivered the car. What service they are provided it clearly shows up so before choosing the bodyshop service think wisely I don't want any other person goes through this unwanted situation. Rest the staff is good in sales department but service department I don't believe in their promises anymore. Disappointed by there service don't recommend.
I bought my first brand new car here and had a great experience. All the staff were very friendly and helpful. They have me a good deal and made sure I understood everything and had everything I needed. Iām very happy this is where I chose to buy my car.
Helpful staff. No high pressure sales. Evan from sales was very helpful in helping me select a car that suited my needs. The manager helped me out with options for my trade in. A very positive buying experience.
Evan is fantastic, great salesman. Gives you a great attitude and atmosphere to be around. Definitely be buying future vehicles from him.
My wife and I have purchased 2 vehicles from Winnipeg Hyundai. Neither experience was pleasant.
The first time, we bought a 2011 Santa Fe Limited, loaded with accessories. Without even mentioning it to us, they sold us the floor model. When we came to pick up the vehicle, I realized they had given us the floor model, and brought it up. They acted like they were doing us a favour. I pointed out some marks in the paint, a small hole in one of the leather seats, and some other minor cosmetic damage. Their idea of "making things right" was to throw in the first oil change.
After the first experience, we had no intention of ever going back. Unfortunately, they lured us back in with a trade-in deal on our 2011 Santa Fe, just as our warranty was running out. Since we had just had a bit of a repair scare, we decided to trade-in so that we could continue to have a warrantied vehicle.
This time, we traded up to a 2016 Santa Fe XL Luxury addition, again loaded with accessories, plus an extended warranty. Between signing the deal and picking up the vehicle, I had some questions about the warranty. I both called and emailed Michelle in finance, but she was very bad at returning messages (I ended up having to follow up on my own messages). Eventually, I got my answers, but not without a lot of hassle.
While picking up the vehicle, I noticed they had not installed one of our accessories (a hood protector). I mentioned it to Michelle, and she told me it was back ordered. Fast forward 2 months and I still have not heard from the dealership regarding the hood protector, so I called their parts department. Lo and behold, they had one in stock. I tried contacting Michelle to see about getting it installed. That was on April 18th, and she has not returned my messages.
They would have to offer me a free vehicle to get my business a third time (and even then, I would think twice).
Edit 1: It is now May 6th, nearly 3 months from the date of purchase. I have still had no response from the dealership to my concerns. They have not even had the courtesy to reply to my email. Also, no follow up from "Ben" after he claimed he would start an inquiry and get back to me.
I will be going to the dealership to speak to the owner/manager face-to-face and will update my review afterward.
I bought a used Elantra from Winnipeg Hyundai 14 months ago, and it's been so great! The staff were very helpful helping me to decide between a few vehicles and were not pushy at all. They helped me pick the right vehicle, and had a great financing plan when it came time to deal with payment. I had a great experience and if looking for a used Hyundai, this is the place to go!
Thanks to Paul and staff for the excellent customer service I received this past weekend after I had my Tucson towed to the dealership just before close Friday. Even though the Service Department was fully booked for Saturday, diagnostics on my vehicle were completed by 11 am and I was called by Paul by 2 pm that my alternator had been replaced and my Tucson was ready for pick up. I have been a customer of this dealership for over ten years and have been very happy with both vehicles purchased and the service I have received to maintain them. Well done Winnipeg Hyundai!
I have purchased 2 new vehicles at Winnipeg Hyundai and have been more than satisfied with both the vehicles and the sales experience. I did not have a lot of service done on my first vehicle (another positive) and the newest has yet to reach a point of requiring anything. Overall I found the sales staff at the dealership to be friendly and helpful. My salesperson was excellent. I won't buying another vehicle soon but when I do Winnipeg Hyundai will be my first stop.
I bought a 2010 Santa Fe brand new at Winnipeg Hyundai and have serviced with them since then. I have had nothing but good experiences with them. My sales person was awesome and the service department is top notch. I have had friends buy at Winnipeg Hyundai because of me and I will continue to do everything I can to convince everyone I meet to buy and service there. I am a very happy customer and am a customer for life!