Brandyn at Focus Hyundai is amazing. Bought my car new in 2017, great experience. But it was the customer service i received from him afterwards that really put it over the top. He took care of my car when I had a flat tire without me needing to stress at all, and my car was returned to me sparkly clean! Just that extra mile that means a lot
I had been shopping around for a new car and I must say
I LOVE MY 2017 Black Elantra Limited Edition. I will be honest -it was between Hyundai and Honda. I usually am a Honda girl but Zak my sales guy is why I bought this car. Zak was not pushy at all , open and honest , friendly with a great personality! He listened and understood my needs and finding the perfect car for me within my price range. I got more than I was looking for. AWESOME CUSTOMER SERVICE AND A GREAT CAR!!
I would recommend you go see Zak if you need a new car!
AN AMAZING EXPERIENCE!!!
I've been enjoying my car so much, I haven't left my review yet!
At the beginning of August I was without a car and was difficult finding a car during Covid 19 pandemic. I noticed a used car online at Focus Hyundai Winnipeg. I messaged Mark Paul, a salesperson, about the car and let him know what my price range was and long story short, he was able to make things happen, and I bought the car!! He was prompt with texts to ensure all questions were answered and when going into the dealership, the Covid 19 protocol was followed to a "T"! From start to finish, all the staff were friendly, helpful and went out of their way to make me feel comfortable. Their professionalism and customer service was exceptional! Also, after driving the car for a few weeks, I noticed that the car was making some sort of noise. I called Mark Paul, and he put me in contact with Nathan Yamron, the service manager, and I brought the car in and they fixed the problem without charge and gave me a loaner vehicle the day they repaired the car! When I came into the dealership Mark came by to say hello and the General Sales Manager, Richard Finck, came by to see how my experience was and I definitely let him know how amazing my experience was!!!
Having to buy a car during the pandemic was stressful, but when I went to Focus Hyundai, they couldn't have been more helpful!!
If you are looking to buy a car, I highly recommend you go HERE!!!
....... "Do you know why Hyundai Canada is offering a Loyalty Discount for the owners of Hyundai vehicles only of up to ten years old? ... WHY? Because Hyundai Canada knows that the owners of the Hyundai product that had their vehicles longer than ten years are sick and tired of repairing them and will never buy Hyundai again".........
I have 12 year old Hyundai and was looking to purchase a new Hyundai. At the dealership I was told that I am not eligible to receive $500 Loyalty discount because it is only for the Hyundai owners whose cars are up to ten years old. I contacted Hyundai Canada and asked them as to why they do not consider Hyundai owners with cars older than ten years old as a Loyal Customers.
Dani from Hyundai Canada’s customer relation department responded to me that it is Hyundai Canada policy to exclude Hyundai vehicle owners with cars older than ten years old from their definition of being Loyal Customer…. How sad it is.
To my big surprise, after telling Dani from Hyundai Canada as to how much repairs I had to do to my twelve year old Hyundai and I still can’t be called a Loyal Customer, he said that: “He will be happy if I buy another brand”.
Wow, even Hyundai Canada employees do not recommend buying Hyundai. Well, good buy Palisade and hello Acura MDX instead.
Hyundai dealer sales staff: please stops calling me as I am no longer interested.
Always pleased with the treatment I receive at Focus Hyundai. Chris Carey is top shelf material, always super helpful!
Good fast service. Shuttle was ready to go as soon as I dropped off vehicle, and driver was very friendly.
Bought here a car last Sept. 2019. Since then Ive been in and out of the dealership for more than 5 times for same reason in check engine light issue.
Already talk to the service about the hassle and dissatisfaction on how they address my problem but still nothing happen, just a band aid solution.
The new showroom was amazing and people there are so friendly. They always try to give reasonable price and procedure. Thanks guys.
I've brought my car in a few times for services. I was told it would be covered under warranty, when I went to go pick it up suddenly it is no longer covered anymore and I now owe the payment for parts and services.
I brought my car in as my wipes fluid was leaking, they fixed it, a few months later (after winter) it started leaking again... apparently they didn't re attach the parts properly!
When I first got my car I was told I would get a free oil change as I referred 3 people to get cars as well. Went to get the oil change and was told the $6 tax is not covered its only up at $50! I now take my car to Midas, at least they seem to be honest and reliable.
Wish I could give zero stars. Dropped my vehicle off for a recall and then they phone and say all of a sudden they are out of the part. Then I pick my car up and the check engine light is on. New location same bs..
Dropped off my car to get a flat tire replaced as it was under warranty. Had to take time off of work to do
it, which is tough as I work in health care. The service advisor said it would take 1 hour to 1.5 hours. After 2 hours go by I ask how much longer it will take. Get told it’s almost ready they just need to wash it and get my keys. 1 hour later I’m still waiting. Not impressed with the slow service and disrespect for other people’s time.
Also forgot to mention they have no shuttle service. This is a basic service most dealerships have and essential if you’re going to be leaving your vehicle for such a long period of time.
Very friendly and knowledgeable staff. I enjoyed shopping for a new car here. I'm happy with my purchase
I recently purchased a 2020 Tucson Ultimate frim the gang at Focus Hyundai and it was the best car buying experience ever. Thank you to Brandyn, Alex, Jessie, Justin and Danielle. They will make you feel like family. Their friendliness doesn't stop after you leave either. Many calls after to see if I had questions or to make sure everything is ok. My wife and I were very impressed. Seriously, if you are in the market go see these guys. They love what they do and it shows.. A car buying experience like no other. Thanks again to the team at Focus Hyundai. 5 star plus !!
I was extremely impressed with the friendly, professional and informative customer service I received from both Jen and Danielle. They were both great to deal with and very patient in answering all of my questions. Most importantly for me, especially since this was my first car buying experience, was the fact that I never felt pressured into anything. I will absolutely be directing family and friends to seek Jen and Danielle out when they need new vehicles in the future.
Jennifer is a very knowledgeable, friendly salesperson. I spoke with her several times about a new vehicle. I'm not quite in the position to purchase yet, but when the time comes I'm coming to Focus Hyundai to deal with Jennifer. Being a past sales person myself I was glad to hear valuable information instead of a hard sales push. I found the other staff to be friendly and welcoming as well.
Referred by my neighbor... Worth the drive from Flin Flon.. Traded in my 2005 dodge van for this king.. Palisade. Thank you so much to Jennifer Peitsch and Jesse Pelletier.. real team of salespeople..
Bought this beauty last week, thanks for the at home test drive Jennifer. Didn't play games like other dealers did to me. All around cool environment, hoping service will be good too at the new dealership.
I've been a customer here for about a year now, sales was so easy and service has been good too. During COVID-19 they picked up my car for my oil change service and dropped it back off at my house. Being a front-line worker (nurse) I appreciated this sooo much. Thank you!
While making appointment for replacement of a half dead 7 years old battery I was informed that it will cost approx. $200. At Focus Hyundai service desk this information was confirmed. There was no other consultation. After servicing my car I was presented with a bill of $388. I refused to pay so a guy agreed to lower the bill to $344.32. Had to pay this amount to get back my car - curiously a final copy of the bill I received called for $370.43. I would like to describe my experience in an after service survey but after two weeks and several requests I am still being ignored. I do not believe they are interested in clients' opinions. Especially those critical. I had bad experience at this location in the past too - they were trying to convince me that perfectly good block heater and wipers must be replaced - luckily I refused. I will never go back there again and do not recommend this place.
While myself and my partner did not purchase a vehicle from Focus Hyundai, we are absolutely certain that that time will come in the future following our experiences there. For nearly 2 months Jennifer Peitsch was by our side helping us through the buying experience. As an incredibly detail oriented and meticulous buyer going through their first time car purchase, I demanded a level of care and service from Jen that frankly no other dealership we visited came close to matching.
In the end we ended up purchasing elsewhere only because Focus did not have the exact make and model we had settled on, (there was only one available in the city prior to the new year, and unfortunately another dealership had it / wouldn't sell it to Focus). The incredible staff, service, and experience of Focus absolutely earned our business, and we look forward to returning to them for years to come with all of our vehicle needs.
Even if you're just starting to consider a new vehicle for your family, don't hesitate to stop in, as Brandyn and his team will take care of you and your needs from start to finish. No pressure, no manipulation or deceit, just excellent service and a commitment to your satisfaction end to end. Keep up the fantastic work, and thanks for all of your help!
My service advisor noticed my window frame was bent out which probably contributed to the wind noise I would hear when driving at high speeds. He was going to consult with the body shop which may have resulted in another appointment and also more money. When he showed me the issue another mechanic named Evan was able to bend the frame back into place. An easy and quick fix!! Thank you Evan!!
Focus Hyundai in Winnipeg is by far the best dealership I have ever dealt with. Excellent staff, great facility, and excellent service on what has now bee three Hyundai models over the years.
Very courteous service. Would recommend buying from them
We were fortunate enough to deal with Jennifer when we needed a vehicle. She went above and beyond to make us feel welcome and comfortable without any pressure. Jennifer stayed late for me when I came in just before closing and spent her Saturday morning preparing the car so it would be ready for pickup. Everyone at the dealership was friendly and a pleasure to deal with. When we were there, the dealership was collecting non perishable goods for the Winnipeg Food Harvest which I thought was awesome and was happy to participate in. When we need a vehicle, if Focus Hyundai has what we are looking for, I will come definitely be back.
Great place to buy a car from. Friendly and Helpful Staff. I love my new car. They should totally have a referal program, I'd send more people there if they did.😁
Danny in sales and Dennis in finance were awesome to deal with, if you need a vehicle go to this dealer you won’t regret it.
We dealt with Jesse and our experience with him was amazing. He worked with us to find the best vehicle that suited our lifestyle (and growing family) and got us into a beautiful Tucson. He was very knowledgeable and was able to answer our questions about the vehicle and explain it all to us. Would highly recommend Jesse and the staff at Focus Hyundai
My wife bought her 2017 Tucson here and we had a great experience, couldn't be happier with the vehicle. However when we asked about their winter tire program and told the lady on the phone that another dealership was offering free storage for the lifetime of the tire, the lady said "Well then you should buy your tires there!". We got so ticked off we stayed away from focus hyundai on our next vehicle purchase. We told corporate of this experience and they said they'll forward our concern to the branch which should be contacting us soon but we never heard from them. In fairness, we've had the vehicle back for its regular maintenance frequently and have again been happy with their service.
Update: I just added another 2 stars. My wife and I loved the Tucson so much that we decided to get another one! We talked with Justin, their sales agent who was extremely helpful, friendly, and knowledgeable. He answered all our questions and got us our new Tucson very quickly and efficiently! We're now getting all our vehicle purchases from them from now on!
I work in service and my entire experience while helping my girlfriend look for a vehicle was excellent. It can be tough purchasing a vehicle but Jen made the process very easy and stress free. Brandon being the Manager was also helpful with questions and Daniel made the credit application so easy. Will recommend to all my friends great job guys!!!
Love this place, great coffee, and the oil change is as cheap as the oil change place next door, but these guys wash the exterior of your car.
Have a 2014 Sante Fe with just under 38,000km. Warranty just lapsed but with excellent pr work from Service Manager Chris I will receive free of charge work that would have cost me at least $883.00 plus tax. This is what makes a satisfied customer come back!!!
Originally the experience was not so great...... However, they responded to my complaint and took care of my concerns. In the end I am pleased with my experience there and I am very pleased with my car now that everything has been fixed up! They will take care of any problems you have after the sale has been made which is important!
Originally the experience was not so great...... However, they responded to my complaint and took care of my concerns. In the end I am pleased with my experience there and I am very pleased with my car now that everything has been fixed up! They will take care of any problems you have after the sale has been made which is important!
Shopped around many dealerships, Focus Hyundai was easily the best overall experience. Financial Services Manager Dennis Thoms in particular, was OUTSTANDING. Dennis was courteous, charismatic, and really treated us like family. I highly recommend purchasing from this Dealer!
Shopped around many dealerships, Focus Hyundai was easily the best overall experience. Financial Services Manager Dennis Thoms in particular, was OUTSTANDING. Dennis was courteous, charismatic, and really treated us like family. I highly recommend purchasing from this Dealer!
Bought my first brand NEW car from Focus Hyundai, from Jennifer!! I loved the entire experience! From being greeted by friendly faces when I first walked in, to the whole sales experience and the finance manager, Danielle, as well. Every person that works there is real. No scripted pressure tactics, just talking about what car I need. 100% Recommend!!!
customer since 2010 - my 4th Hyundai Santa Fe - 2019. Never been disappointed in the sales or service. Really loving the new body style and interior.
I will start off by saying the modern car buying experience is vastly different than that of years gone by. So much information is available to the consumer, they enter the process prepared. Dealing with the folks at Focus Hyundai was an overall enjoyable experience. Jennifer P was great to work with in getting my 2019 Veloster Turbo. To say it is unique would be an understatement! It is a car like nothing else on the road. It is fun, eye catching and a solid build. I have never had strangers (and friends) ask me so many questions about a car before; it really draws attention. This is the 3rd Hyundai I have owned, and I can say with confidence they build an excellent product. I recommend Hyundai vehicles 110%. I also recommend dealing with Focus Hyundai. Jennifer was professional and enthusiastic, Danielle C. was knowledgeable and helpful, and Brandyn L. ensured I was completely satisfied with my purchase! Thanks also to Mark P. and Alison C. for everything. Best. Car. Ever.
I am giving Focus Hyundai a 5-star review mainly because their parts department is open 9:00 AM - 4:00 PM on Saturday. Almost all of the other Hyundai dealerships close their parts departments on Saturdays, so it's very hard to get to a Hyundai dealership to buy parts if you have a regular 9AM - 5PM job. They also have friendly parts staff and I have never had an issue at the location. I am excited to see their new location!
Big thank you to Jennifer for making my car purchase so easy (and exciting). Jennifer was knowledgeable and answered my questions straight forward. She has even helped getting the "techie" stuff set up - LOL. Staff at Focus Hyundai were very professional and friendly, and I am looking forward to going there for vehicle maintenance. Will recommend to friends & family.
From the moment we met, Jennifer was extremely helpful is helping me find the perfect car for me! She was very thorough in her descriptions as well as knowledgable and honest to work with. I am so glad I decided to buy from Focus Hyundai!
Recently went to Focus Hyundai to purchase a new vehicle for my wife. The initial shopping experience was fantastic, did not feel pressured or rushed. After choosing to purchase the service shuttle that was supposed to be "brand new quality", that had been driven for a little over 3 months and 12000 km, that the dealership agreed to fix a couple of scratches in the paint and a couple of small dents we thought we were good to go.
Very quickly we realized we were wrong. The next day we noticed a gouge in the passenger side door and that the vehicle was shuddering when shifting gears. The day we took our vehicle in to get the dings dealt with the dealership agreed to fix the gouge in the door (with some effort on our part) and to look at the shuddering. After this appointment we were told they were still waiting on the paint pen to fix the paint, but that the dents and door damage were fixed, and the shuddering was solved by topping up the transmission fluid level.
As soon as I left the lot with the vehicle it shuddered again. I had to take it back in and after checking it again the dealership informed me that we would need a new transmission that would be two months out. Once I found that out I contacted my sales specialist and requested a manager call me to discuss what is going on. That call happened on May 21. I am writing this review on the May 24 and still have not heard anything back from the dealership at all.
I am seriously concerned for my wife driving this vehicle with a failing transmission for the next two months. And the dealerships attitude of not caring has worn my patience out.
When I went to Focus Hyundai in the beginning I was really nervous about making a huge purchase and investment in my life. Mark the product specialist ensured that I was comfortable every step of the way. He talked with me about all the things I wanted for my purchase, he explained everything thoroughly and he treated me with the utmost mannerism. The sales manager, sales team and finance were all friendly, positive and comfortable people to talk too. My overall experience with Focus Hyundai was the best experience I’ve ever had at a car dealership. I give Focus Hyundai a 10/10 experience! Thank you for making me so happy!
Have been a customer for 12 years. For the most part I have had excellent experiences here however every once in awhile it has been negative. Not always a controllable situation and we have worked through the issues. I have had to argue for things that I was due or I believed there should be concessions made on my behalf. My original salesperson has been away for some time so I have little familiarity with the new staff. All I all my rating should be a 4
No complaints. I made an appointment. Brought my vehicle in everything they checked was good and they gave an explanation of what might need to be repaired/fixed in the next few months or so. I paid them for the service on my vehicle and they washed it as well.
Working with the staff at Focus Hyundai was like no experience I’ve had with a car dealership. I was looking to upgrade to an SUV and was lucky to work with Mark Paul. He was knowledgeable, patient, honest and took the time to explain all of our options. He welcomed all of our questions and most importantly was respectful and incredibly kind to my son and I. We never once felt uncomfortable or pressured at any time. We are beyond excited to pick up our new Tucson! I highly recommend Focus Hyundai and anyone who is lucky enough to work with Mark. I will never go to any other dealership again!
We had an amazing car shopping experience at Focus Hyundai! We’ve been converted. Mark is the sole reason we currently own a Hyundai. He is great at what he does. We spent an entire day with him looking at different options and never once felt rushed or pressured. He made us feel welcomed and made sure we left satisfied. We found our new car guy and will most definitely be returning to see him for our next vehicle. I give Focus Hyundai 5 stars, 2 thumbs up, and recommend them (go see Mark!) to anyone and everyone looking for a new vehicle.
Excellent staff in the service department!! We were out on vacation and had some car trouble, so we stopped by this dealership without an appointment and they were able to get our vehicle in immediately for diagnosis and within two hours we were back on the road. Also did not try to do do unnecessary work. Awesome service and would recommend to anyone in a bind!
Hey Rod N... you are a sales rep a Focus, you can't rate yourself. I still like the dealership though. I wished the frontline staff in the service area were a little more friendly.
Great place to do business. Friendly, easy going sales staff. No gimmicks or fees, just straight forward, easy to follow pricing. Excellent service and parts department, with factory trained staff that have all the answers.
My wife and I have now purchased two vehicles from Focus Hyundai (one new, one used) and have used them as our sole service centre after the sale. Their prices are in-line or better than ma-and-pa service garages and their service is second to none.
We have had in-warranty and out-of-warranty work done and in both cases I would highly recommend their sales staff, service staff, and ownership team to everyone.
We have been impressed with our Hyundai vehicles and expect to continue dealing with the team here going forward.
Our experience dealing at Focus Hyundai was first class. We were interested in purchasing the 2014 Elantra GL auto. We communicated with Gerry Browne from sales in July who we first dealt with in 2013. We found Gerry very honest and knowledgeable. After viewing this vehicle we set up a date and time to test drive. Although this vehicle was advertised lower at another Hyundai dealership with rim and tire warranty included, Focus Hyundai met this price. There was no hassle or pressure selling involved. It was a pleasure to do business with this dealership and would recommend this dealership to anyone looking to purchase a Hyundai. In closing working with sales and the business manager was smooth sailing. We are enjoying the Elantra our first Hyundai.
Thanks again