My car was in the dealership for about 19 weeks to originally fix a engine oil leak turned out some cylinder problem too but 19 weeks to fix it yes I repeat 19 WEEKS that too of a brand new vehicle I bought from them in 2016. I was told a different excuse every week by the dealership for the problem. It is absolutely ridiculous customer service (DID NOT DO ANYTHING FOR ME) and after waiting 19 weeks I was shown some sympathy as a damage for my waiting period. I will not recommend this dealership to anyone at all and I am sure everyone who is reading this will be as shocked as I am so I repeat yet gain that dealership took 19 WEEKS TO FIX A PART IN MY CAR.
My car was in the dealership for about 19 weeks to originally fix a engine oil leak turned out some cylinder problem too but 19 weeks to fix it yes I repeat 19 WEEKS that too of a brand new vehicle I bought from them in 2016. I was told a different excuse every week by the dealership for the problem. It is absolutely ridiculous customer service (DID NOT DO ANYTHING FOR ME) and after waiting 19 weeks I was shown some sympathy as a damage for my waiting period. I will not recommend this dealership to anyone at all and I am sure everyone who is reading this will be as shocked as I am so I repeat yet gain that dealership took 19 WEEKS TO FIX A PART IN MY CAR.
Leeto and Cam made my first car buying experience amazing. They both handled the sale with care and expertise.
Stopped by the dealership this afternoon just to get some new information about the veloster and I think I met my friend for life! Trevor Lubinski took 2 hours out of his day to just give me amazing amounts of knowledge and even though I didn't buy it (sorry Trevor I just am not ready yet) he didn't pressure me at all and was extremely professional and helpful. I know I will for sure go see you again when I'm ready.
Great service. Very friendly and helpful. Clean and doing all they can to keep us safe from covid.
Amazing customer service! Special thanks to Brad, our service advisor, for looking after everything and really making us feel comfortable. I'll be taking my vehicle here from now on.
Goran is a great salesperson!! He gave us lots of alternatives providing an excellent service.. and the result was two clients completely happy :) :)
I previously dealt with someone recommended to me at another dealership who gave me his “best price” with an “incredible family and friends discount”. I contacted Goran for a second opinion and - he instantly offered me a lower price than the other dealership did. Needless to say, I decided to buy my car from Goran after admiring his drive to sell and get ME the best price. He was kind, so helpful, and straight-to-the-point. Lots of carsalesman can make you feel stupid or feel annoying for bartering. Not Goran. Thank you for turning my car buying experience from stressful to easy.
Goran is an excellent seller. He helped us with the purchase of our car. It took a long time and she stayed even after her shift to make sure everything went well for us. He helped us find the car of our dreams, he took the time to explain the most important features and details. He went out of his way to make sure that all of our requested features were in the car we chose. Amazing service, we were too happy with the result, many thanks to Goran made our dream come true.
Jed is awsome. I would recommend buying a car from here.
Jed was such an amazing salesman! He is very knowledgeable about the vehicles, and had exceptional customer service skills! Answered all my questions in a very timely manner and communicated well. Birchwood also did a proper job of insuring social distancing measures! Super happy with my purchase of my 2020 Kona!!
Henry and Rebecca both were exceptional in regards to service and hospitality
We first met Goran when we went "looking" at vehicles in 2017. We were so impressed with his knowledge and great customer service that we decided to buy a Hyundai Sante Fe Sport. When we decided to buy another vehicle in 2019, there was no doubt that we would return to Birchwood Hyundai and see Goran. We decided to purchase an Elantra. We thought it would be best to trade up our vehicle this year with Birchwood Hyundai. Goran is a great person all around. Thank you Goran!!
Great service! Always such wonderful service whenever I bring my car in for anything!
All staff are very accommodating. They provide excellent and world class services. Kudos!
Best service in the city
Our experience was exceptional and I would highly recommend Jed who accommodated us throughout the process of finding the perfect vehicle. He was extremely patient and provided us different options based on our target price.
Cameron was amazing he was so helpful. He made me feel so welcome and helped me with my whole experience, I would recommend anyone to deal with Cameron, all around excellent service and experience!!
My experience with this company was so so bad. They were so nice until I did not buy a car from them but after that they never give any answer to my calls.
I know that every dealership will do buttering to the customer so, they can sale their cars but at least they should give answer to the calls and hear feedback of their cars.
There is financial manager name Kamalpreet, this guy gave tons of facilities in his talk while I was buying a car from this company. He told me, lots of features such as, if I would have any little scratch on my car rims, it can be changed for free, If I will loose my key they will give my one key per year for free, I was really happy that I am getting a good offer but guess what. I lost my key after like three months or so...
I called them to order a new key, the same dealer Kamal, he changed his words. He said
Amanda was awesome. Had a smile on her face the entire process. Thank you for all your hard work.
I love my new Elantra GT Nline the whole sales staff was outstanding, the management made me feel welcomed and not pressured at all. Mel the finance manager was incredibly patient and very helpful with everything, all around I’m extremely happy with everything. Birchwood Hyundai made me feel special I would recommend them to anyone looking for a new car!!
My family purchased a vehicle from here in 2014, and when I took the vehicle in for a recall they told me the front end needed work. The quote came to around 800$. As a college student this amount of money is not small. I took it to a trusted mechanic at another shop who I have been dealing with for years. They told me that none of the work this location had quoted me was necessary and they wouldn't recommend I do it. I took it to a personal friend who is a mechanic and has been for 12 years for another opinion and he concurred that the work did not need to be done.
We purchased the vehicle here and they try to hose me for almost a grand in return. Would not recommend.
DO NOT go to this dealership. Worst customer service experience I have ever had. Sold me a car hat was not safetied. When I picked it up there was a crack in the bumper along with several other things that were wrong with it. I fought with them for 2 weeks to get it fixed. They treated me extremely poorly because I m a young girl. I have struggled lots with the car ever since buying it. Tried calling them about my warranty and have been trying to get through for 2 weeks. Not a single person has answered their phones or returned any of my voicemails. DO NOT EVER GO HERE. They are a scam and will treat you terribly poorly. Cannot stress enough how poor this entire experience has been for me. I have lost thousands of dollars because of them.
Just purchase a Kona, Hyundai..its been a week. I love the car. Smooth driving and the heated steering wheel is amazing!!!
I’ve had one experience with Birchwood and it will most certainly be my last. I had a vehicle coming from Alberta to Manitoba and booked an out of province inspection with three days notice. As the appointment was booked, the vehicle was drive from Calgary all the way to Winnipeg. Once the vehicle arrived at this dealership, we were told that they were too busy to be able to fit in the vehicle in and would not make an exception even though it had just driven 13 hours to get there.
I’ve been in the automotive industry for 7 years and this is far and away the worst service that I’ve ever seen.
This place is fricken TIGHT! Extremely professional and friendly. They took care of me from the moment I drove onto the lot. Rebecca, the lovely sales woman I was dealing with was extremely helpful and knowledgeable. This is by far the most positive experience I've ever had at a dealership, and I would definitely recommend that anyone looking for a vehicle, new or used, check this place out.
Ryan definitely made my car shopping experience a unique one. While waiting for the documents we ended up talking about our hobbies & interests and made me forget I was even waiting to begin with! Those experiences are always the best ones since we all know waiting to sign papers anywhere gets boring right away. If you're looking for someone happy and energetic, Ryan is the salesperson to deal with.
I am very impressed with how I was treated at Birchwood Hyundai. Jed helped me and was patient throughout the whole process despite the multiple visits. He was very accommodating to my needs and I felt no pressure at all when coming to a decision. If you are in search for a vehicle, Jed is the person to talk to. You are guaranteed to leave with a smile on your face!
After you sign your name, no one cares anymore. They made their sale and everyone becomes rude. Not to mention if you need to use your warranty, they bounce you around phone lines and never get back to you.
Ryan M. is a great sales person. Helped us with our car purchase. Took really long and he stayed even after his shift to make sure everything goes smoothly for us. We saw him several time because we could not get the car we wanted. He did everything to make sure all our requested feature was in the car we came home with. Amazing service. Amazing help.
Jed helped us and was very patient. He showed us all the options that fits best with our needs and budget. He made sure we got the best deal! I highly recommend asking for him specifically when you come here. Thanks so much Jed!
We've sent Mr. Ryan Mercado a few people from the local car scene to buy their next vehicle and all of them have walked away happy! If you need to speak with someone on your next vehicle purchase, he is someone willing to go above, beyond, and break down everything to make sure you're satisfied.
At first I was pleased with the service I had received from the sales staff. Bought my vehicle and couldn't wait to drive away in it. I was told the few little dings and what not would be fixed before I signed off and picked it up. Eta: one week. Went in signed the paper work and was given a loaner vehicle... That was 3 weeks ago. I've now had 2 payments come out of my bank for a vehicle I haven't even received... I'm more then underwhelmed with what has been going on.
Birchwood Hyundai exceeded my expectations and showed me the reliability of a dealership. Ask for JED, as my sales person he met all my needs and was very patient with my requests, didn’t feel pushed into anything. Fully satisfied!
Car selection was very nice, the customer service went above and beyond and I really enjoyed my purchase. If you’re going look for Jed!
Very good staff and service.
I purchased a brand new Tucson November 2017, my purchase experience was fine, the vehicle itself was beautiful and a good size for me. I felt a lot of pressure from the finance department and was told I HAD to purchase life insurance on my loan which I now know isn’t mandatory.
My first issue was in November 2018 my engine was burning and using my cars oil and a part needed to be replace which took 3 appointments to monitor and fix. I wasn’t impressed with the customer service.
March 2019 I notice my car was revving high and didn’t feel right so I made an appointment for the next day and on my way there I broke down on the perimeter hwy. I needed a whole new engine at 50,050km They rented me a car a gave me a 2 week timeline. Which turned into 9 weeks but during those 9 weeks they wouldn’t call and update me unless I left message after message and every time they promised it would be less than a week. Resulting in a lot of extra expenses due to paying the insurance on my SUV and the rental insurance. Also was surprised to see a dirty car waiting to me. Also the service team did not have patience or time to answer any of my questions or concerns until I emailed the manager and finally got responses and answers. I continued to have issues with my oil level.
July 2019 another unknown issue after only 7,000km of the new engine the car would turn on but die shortly after. After getting it towed from an hour away they phoned me back and said nothing was wrong with it and would not accept that there is something wrong. When I went to pick it up I asked to have it double checked before I got there which didn’t happen. When I asked if he had time to answer some of my questions about future appointments he told me he didn’t have time and would give me a follow up call which I never received.
I also asked to talk to the sales department because I no longer felt safe or wanted my car, and they wouldn’t even show me numbers saying that he “wouldn’t feel comfortable adding more to my loan and burying me in debt” which isn’t his decision to make.
I have now traded in the car after barely a year and a half and am overjoyed to be rid of it. When I called to get some information for my trade in it look 3 days and 3 messages before demanding to talk to a live person to get answers.
I would never recommend or return to this dealership.
If I could give 0 stars I would. My car was written off mid-April - luckily I had purchased Gap Protection for Birchwood. I called Birchwood, spoke to Kanwal, and sent all necessary information to him to process my claim on May 13th. I have since been bounced around from Kanwal who ignored my emails and phone calls to Shayna, who presented to be friendly and competent until she also began ignoring my phone calls and text messages and is no longer with the company. I have been waiting 10.5 weeks for the gap protection that I am rightfully owed. For reference, average wait time is 3-4 weeks. I have left messages with different employees nearly every day for a week including GM Tom, and have not received one phone call back. I am completely appalled by this ‘customer service’ and blatant disregard for my reasonable and rightful inquiries as to where my claim is. I continue to have to pay for this loan until I receive my cheque. To say 10.5 weeks is an unacceptable wait time would be a gross understatement.
Quick service even after having to order a new tire.
I just wanted to share a recent experience I had at Birchwood Hyundai. I went into the dealership one day to pick up a touch up pen that I ordered the week before. I went up to your Parts Counter and stood in front of it, while waiting for a parts representative to finish a phone call with another customer. The parts representative finished the phone call with the customer and waited a couple of minutes, which is fine if he needs to note some items down from the call. After a few minutes, he reaches his head out from behind his monitors and asks me, "Are you here for parts?". I responded "Yes". He then lectures me that I need to "Look him in the eyes if I need assistance with parts", in which I responded, "I thought standing right in front of the parts counter would be good enough."
Overall, it was an awful experience and makes me question whether I should be requesting services, buying parts, or buying a vehicle from Birchwood Hyundai in the future.
I reported this experience directly to Birchwood Hyundai and was informed that someone would be contacting me. No one ever contacted me, so I am leaving this review now.
I always buy used vehicles (within a year or two old) and don't like being promised everything under the sun only to get shafted.
I will say that dealing with Gord Workum was good and I very happy with my experience here. I will be going back for services and parts when and if its needed.
Jay Dam was our salesman. This was the first time we had looked at a Hyundai vehicle. Jay answered all our questions and went out of his way to serve us and make us feel comfortable. We got a great deal and got what we wanted . Thanks to Jay. I would also like to thank Leeto Francisco for getting us the extra's we wanted. We love our Tucson Thank you once again.
My husband and I purchased a pre-owned Santa Fe Sport in 2016 and are very happy with our vehicle. We paid fair market value and were pleased with the dollar amount we recieved for our trade in. The customer service was outstanding in the beginning, however has really gone down over the last while. The warranty on our SUV is set to expire this summer and at our last two service appointments, I indicated we were interested in either purchasing extended warranty or looking to upgrade to a slightly newer vehicle. Both discussions involved the sales department. I was told they would get back to me with a price to extend our warranty as well as some upgrade options so that we could decide which option was best for our family. We haven't heard back from the dealership despite making a few attempts to see what our options are. It's obvious they don't care about the sale or keeping us as customers which is unfortunate because we were really happy with Birchwood Hyundai in the beginning. In talking to others about our recent experience, we are not alone in feeling the customer service at this location has gone downhill over the last while. Not sure if there was a recent change in management or what the explanation is, but we'll be taking our business elsewhere in the future.
I purchased 2013 Santa fe sport and its been an year now. It drives perfect and does not have any problems. I am very impressed with their cars reliability. I also referred them to my two friends and they also had great experience. Goran is a great salesman he was very supportive at the time of deal.
Quick and painless first car purchase! I'm so happy!!! Gord was great! Gave me a great deal and I felt like I was in good hands the whole time! Thanks guys for an awesome experience :)
Great customer service!! Went in there with a problem and questions and their friendly staff was able to help me and explain everything. Keep it up great service!!!
WORST SERVICE EVER! Purchased my vehicle here last year and they "book" my first service. They have no customer service, I have to follow up myself on this "first" service appointment. They only care about their surveys and looking good with HO.
I drove 25 min to get my service done there and it was a simple disaster. I don't even want their "free first" service. AVOID AVOID AVOID
Edit: responded to owner by email and received no response that was 4 months ago. When I picked my car up for service I stood and waited for the clerk to phone several customers equalling about 10 minutes when I should have been the priority not the laundry list of customers they are calling back to up-sell them filters they don't need. Not sure who's running this circus.
Good service, good vehicle but! waited 2 hours upon vehicle pickup after purchase because they forgot papers at the insurance building. Was promised mugs or other freebies but the parts dept was locked that evening. In the end received nothing for my two hour wait. Purchased a 2017 Hyundai Tuscon
I recently bought a Hyundai Elantra here. They gave me a great deal for it and the service was great. They handled my papers really well. Their staff were very welcoming and friendly. They weren't the kind of staff that follow you around the parking lot even if you say you're just looking they are also willing to help even after you have finished with your purchase with them. This is a great place to buy a pre-owned or brand new car.
I needed an oil change for my vehicle. Called in and booked an appointment and was really surprised with how quick the service was. It was done within an hour and they even washed my car. While I was waiting their friendly staff offered me refreshments. Definitely coming back here and would recommend anyone who is looking for a car or wanting their vehicle serviced.
We recently purchased a 2014 Santa Fe from Birchwood Hyundai , we were completely satisfied with the excellent service we received . Our salesman was helpful , courteous & knowledgeable . We really enjoyed making this purchase & are really enjoying our new Santa Fe ! Thank you again ! Roy & Deb Nolan
Great place to buy a new or used car. Wide array of used car choices available with low pricing. Friendly staff throughout Sales, Service and Parts. I have purchased twice from Birchwood Hyundai and will certainly continue!
Recently we purchased a Brand New Elantra 2014 from birchwood hyundai . We are so happy with our new car and love it. people were very helpful and respectful especially our salesman.the good thing about this place that we surprised about it was they work so fast and efficient .... never waste customers time . I would recommend them to anyone.
The team at Hyundai is new and growing. Learning from every experience it is evident that they are committed to making every experience a great one. Recently purchased a used vehicle from them and the entire process was seamless and easy. Stress free. Thanks for hooking me up with the vehicle I was looking for. I love my new car!