Background - Had to replace my 2005 Honda because it was hit and considered a write off. I wasn't excited to have to buy an unplanned used replacement vehicle. We walked into the showroom and were immediately greeted by Diego. He was friendly but was young so I wasn't sure if he would be the person who could deal with me! Turns out he had only been in the car selling business three weeks and was learning the ropes. He asked all the right questions - how much do you want to spend, what year of car, etc. I came with the answers because I knew what I wanted. The great thing about the experience is that if Diego didn't know the answer, he was transparent about it and would go talk to the sales manager. I liked his honesty. He was very personable too. Nice young man. We took a car out for a test drive. Diego knew how to make all the bells and whistles work which I appreciated because that meant I knew what I was going to have - back up camera, 360 degree cameras, etc. I ended up paying more than expected only because I bought a car three years newer than the exact same car I was considering at another car dealership. We had a few snags that needed to be worked out but in the end, I walked away with a new to me car and not paying more than what I was willing to pay. The fun part was that it was Diego's first car sale so Victoria Hyundai has a tradition where the purchaser cuts the tie of the salesman. He then has to wear that tie at work until he sells another car. We did this! It was fun. I picked up the car a couple of days later. Diego got in the car and went over how to work the gadgets. After having the car at home and trying to figure out how to connect my cell phone to Android Auto without any success, I sent a text to Diego asking for help. He answered with clear instructions right away. We did text back and forth about things I couldn't figure out over the next couple of days. He was always great. I would definitely purchase another vehicle from Hyundai. The entire staff was great. We were even made popcorn by Ryan, the finance guy, while we were fill out the purchase agreement. The insurance rep was great too. Very nice staff.
Collin Levesque spent half a day with us and even stayed after hours to make sure all of our questions were answered and we could feel confident with our decision. He has a great personality, is extremely knowledgeable, and was a pleasure to work with. He was patient with us and happy to go on multiple test drives. He was able to meet our needs with ease, and I would highly recommend him as your car guy. Thanks to the whole Hyundai team for helping us out!
I recently had the "pleasure" of doing business with sales associate Collin Levesque at Victoria Hyundai. By pleasure, which is not typically a word used to describe a car dealership experience, I mean he was extremely personable, had very good product knowledge and, most importantly, conducted himself in a very non aggressive sales approach manner. He helped me negotiate my purchase with no stress involved. I have never had that experience at a dealership before! I extend the same compliment to the Hyundai staff as well as their in house Insurance representative.
I have had Hyundai cars for 12 years. They never disappoint *****
Colleen Davidson
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I started off by sending a quick e-mail just to see if my trade-in was even possible. I quickly heard back from Dan Houle and from there the experience was nothing but pleasant. No pressured sales and the people there seemed to genuinely want to help us.
I loved how they brought me down to the service area to meet the staff and while I was touring around Bruce was able to work some financing magic and get us into our first electric vehicle!
We are so excited and can honestly say that this has been the best experience we've ever had purchasing a vehicle. Thank you Dan, Bruce and Taylor. You guys are the best and I cannot wait to start sending people down to see you. :)
My fiancee and I went to Hyundai Victoria to buy our first NEW car and what an amazing experience it was, thanks to DAN!
He is a very patient person. He made sure that we got what we were looking for, and even better. He was not just a sales person, but also was a great listener and did his best to care for our wishes and needs.
We went a couple of times at Hyundai Victoria to talk about our options and Dan was always accommodating and helpful all along.
His calm personality coupled with his great positive attitude and knowledge made it simple for us to make our decision in purchasing our new car! He explained everything in detail and the walk-through was precise and clear.
We would recommend Dan and Hyundai Victoria for your next vehicle purchase.
We love our New Elantra, Thanks Dan!!
Carolyn and Ravi
Had a great experience purchasing my 2018 Nissan Rouge from Victoria Hyundai. I was working with Collin. He showed me the exactly the vehicle I was looking for right away. Shout out to Collin Levesque for being so professional, easy going, and upbeat. Thank you Victoria Hyundai! I love my vehicle! They know exactly what they are doing!
The day we picked up our long awaited Kona EV, man who actually sold us our vehicle 9 months before, had the day off and Collin Levesque, assisted us. Collin is kind, knowledgeable, thorough, honest and has a great sense of humour; all traits that make a great salesman. Collin spent half the day with us, making sure all the paperwork was completed, understood and delivered to where it needed to be. He made sure to take us to the service department and introduced us to the folks down there and made our first 3 month check with them, so we wouldn't forget!
He then spent the rest of the time going over the things the car can do and allowing me to drive with him to answer questions. Having never had an Electric Car, this part of the day was invaluable! There is so much to learn about our new car. Collin has phoned to check in with me twice in the week since we brought the car home. He's answered questions over the phone which has helped me a lot. He has repeatedly offered to have me come back so we can drive together again so he can explain more. The car has so many features, that this extra care and attention is greatly appreciated. He even offered to come in on his day off to drive with me if that was the best day. Collin is terrific! I would recommend you give him a call if you are thinking about a new (or used) car.
I purchased my second Hyundai today and I really am excited to share my experience doing it. I got my first Hyundai from Galaxy motors and my experience was full of issues and lies followed by two years of harassment and more unauthorized bs. I basically left the dealership in tears and had a vehicle that didn’t suit my needs for over two years. Galaxy motors gave me %29 interest rate on a beat up car and my insurance went way up. Now, today I got the car of my dreams, an electric blue Hyundai Tucson from The Hyundai Dealership on Gorge Rd. I was helped by Bruce, Nick and Tristan. All three of them busted their butts to get me the best rate possible. At the end of the day, I was all smiles and I’m happy to report that getting into my new vehicle has also saved me tons of money every month. My insurance went down by $100 and my interest rate is now %10. I give this place a 5 star rating and the people who work here big high fives. I’m so grateful and super happy and promise to never go to a used car dealership again. Side note, when Galaxy gave me my car, the tires were shot and they wouldn’t take responsibility. I went to Hyundai and they gave me four new tires. So here is a second five star review. Even if you don’t get a vehicle, the service department is amazing and will treat you like GOLD! Thanks guys!!!!
My boyfriend and I went in on a whim to take a look at maybe getting a new vehicle. We had the pleasure of dealing with the lovely Collin Levesque. From the moment we walked in, Collin made us feel welcome and comfortable. We ended up leaving today with our perfect vehicle! Collin went above & beyond to explain options to us and give us a great deal. The manager at this location was also a pleasure to work with and was very understanding of our budget and making the right car work for us. I also wanted to mention how incredible Bruce & Vala were. They made the hard part of the transaction painless and easy.
This was our first time ever buying a car off the lot and we cannot wait until we get to do it again. We will be sure to tell all about this great location and return when we are ready for another.
Thank you to everyone that helped us today!
It was a great experience! Josh and Arron made the process quick and simple. Most of us dread going to a dealership. No worries here. It was painless and pleasant. In house plates and insurance a great benefit and saved me a ton of time. I contact them again for my next vehicle !
What an amazing experience! Ben Jillings you are awesome! Ben worked hard on a great deal for us. He and the staff treated us exceptionally well. I would recommend anyone to go and see them at Victoria Hyundai. They will find the vehicle you want at a great price! Thanks you Ben for making it easy and stress free!
This dealership is run really really well, the staff are great, I asked the sales department for an alignment, safety and new tires for under $1000 on an older classy sedan and they delivered it. Every time I've gone in for service they've done as asked and went the extra mile to make sure the car was clean and well taken care of. I've never left feeling stressed on concerned and they always quote reasonable prices on anything you ask for or that needs to be taken care of in the future.
What a nice experience!!!! Usually, I apprehend the dealerships because they act pushy and aggressive.
However, Collin Levesque changed my perspective.
He is a calm, knowledgeable, and very kind person.
He respected my point of view and suggested to me exactly what I was looking for.
I feel that I made a decent deal with the trade but most importantly,I left from there satisfied and happy.
Thanks for your business Collin at Huyndai Victoria.
I LOVE MY TUCSON!!
My recent experience at Victoria Hyundai, was exceptional. The best service experience since buying my Hyundai Tucson brand new in 2015... The representative that I dealt with was service manager Aaron Kerr, he listened to my concerns and fixed the problem I had with my vehicle. My car felt like the very first day I bought it!!! I’m very happy and pleased with the service received by Aaron Kerr, and I will definitely be dealing with him in the future. Thank you Aaron :-)
Mal kirk ... happy Tucson owner!!
This is an amazing place to work, fun, upbeat workplace with a customer first mindset. It has been a pleasure since day one and I look forward to working with you to find the perfect fit for your next vehicle!
-Collin
We did not expect to buy a new car but we are extremely happy with our upgrade. The staff right through from Collin Levesque, our sales person to the manager Scott, were personable and made sure we understood what was happening every step of the way.
We will recommend this dealership wholeheartedly.
Aaron Kerr, the service manager at Victoria Hyundai, has to be one of the most friendly, customer oriented employees I've had at this location. He is an absolute pleasure to work with, and has restored my trust in continuing to have my vehicle serviced at Hyundai.
I'm very happy with my recent visit because of Aaron! Thanks so much!
I got my car serviced there, they straight away suggested their most expensive service even if it's a 2018 model. I'm a new owner so I thought they know better, then during the service they tried to sell me new brakes and discs, they show me some pictures that I don't think even below to my car. Anyways I told them to not do it. Overall I felt scammed. Then I received a call about customer experience, I related to them my concerns and they told me they will contact me again, because they have recently been acquired by new owners and were willing to further investigate this. I still haven't received any call and so far it seems that it's the same service as before, hopefully I can hear back from them soon.
The service of the garage is very very good. The manager. Mr. Aaron Kerr is the best man I ever met before. He always care about your benefit and give you the best way to treat your vehicles.
I recently purchased a new vehicle at Victoria Hyundai and was extremely impressed by the staff that I dealt with. They were extremely helpful and professional. They called me back when they said and were were on time with all dates regarding my purchase.
Scott Muir, the sales manager goes above and beyond in making sure all your needs and wants are met. Extremely friendly service😊
I would recommend Victoria Hyundai to anyone, now that it is under new ownership.
J.MacKinnon
Recently purchased a Genesis G70 from Steven Pohl. He was great. He brought the car to my house for the test drive. He spend time to explain how everything be works. The whole purchasing experience was easy and comfortable. There was no sales pressure. The G70 is a great car to drive. The attention to detail is excellent. Thanks Steve for a great purchasing experience.
Hi Everyone! I'm Dan 'The Car Guy in a Bowtie' I work here and I love what I do! Meeting people and finding them the perfect vehicle makes my job exciting and rewarding! Management is great and I'm off to a great start ... awesome place to work!
I would highly recommend Matthew Bourassa! He provided amazing customer service and in the end found me my perfect car and for a great price. He was able to accommodate my schedule for meetings and test drives. As well as go above and beyond when an accident with my old car occurred. If you are looking to buy a car at this dealership and want someone who will work with you, provide great customer service and work within your budget he is your guy!!.
I also had a great experience with Bruce, who provides any financial services you may require. He does so with a smile on his face and has lots of knowledge about his offerings.
Thank you to you both!
Following my experience with the previously managed Victoria Hyundai my chances of being a returning customer was very slim. Upon my visit in the service department a couple of months ago I have had the chance to meet Nick in the sales. Nick was very enthusiastic about his job and didn’t apply any high pressure tactics to purchase a vehicle, after two months of thinking it over and Nick staying in touch and sharing the hottest promotions I have decided to get my wife a 2019 Tucson and we are very happy so far. Thanks for the great experience Nick, I will recommend to anyone!
Tony
My husband and I went in to look at and test drive a couple SUVs, something we had been putting off as we hated the daunting task of dealing with salespeople and negotiating price. We met with Dan (the bow-tie guy!) and we were pleasantly surprised at how laid back and easy going he was to deal with, not at all pushy! We fell in love with a brand new 2019 Tuscan that had just been delivered, as soon as I drove it I knew it was the one. Dan was knowledgeable and made the process of buying our new vehicle hassle free. He had it ready when promised and has been following up with helping us learn all about all the bells and whistles our new SUV has to offer, which is a lot! Thank you so much for everything Dan, we LOVE driving our new car!
I have been looking for a family vehicle,for four months. I realized I needed a van, I also needed mid row captain seats, for my twin girls on their way due in a couple of months. when I met Dan Houle( the car guy with a bow tie ) he Source the perfect vehicle for me he called me a few days later. I went and took a look and fell in love with it right away. he was perfect in every way my wife's jokes that I love him but I just might
Honest, trustworthy, helpful, and all around good guy no sleazy vibe
I leased a new Hyundai Elantra here last month. It was an amazing experience. Mr. Matthew was excellent with customer service. He was patient with all my questions and went through the entire process with me. It all moved like a breeze and the coordination effort was amazing! Even after the sales is done, Matthew always kept in touch and helped me out and answered any questions I had with the new car! So happy to have chosen Victoria Hyundai!
My family has been looking for a vehicle and we have gone to multiple dealerships in Victoria this past summer. We did not end up purchasing a vehicle to date but i wanted to share the great experience that i have had with Nick in the sales department. He was very knowledgeable about his product and extremely easy to get along with without any manipulative tactics. I Would recommend Nick and the rest of the team at Victoria Hyundai to anyone looking for a car -LW
Just bought a 2015 Ford Focus from Nick at Hyundai and I have to say it is great. I am very happy with the purchase, Nick made the process very easy and was very accommodating to my situation and answered all the questions I asked. Very glad about my purchase and with the people at Hyundai.
Just recently bought a brand new hybrid from Josh Finlay and the Hyundai's team and couldn't be more happy! They found the perfect vehicle for my wife and I and kept it right in our budget. Very polite and knowledgeable if your in the market fora new vehicle I definitely recommend at least stopping by you may just be surprised!
Horrible experience with the service department. I loved Hyundai in Saint John and in Kingston. I'll never go back to this one in Victoria. I went in for and oil change and told them my traction control wasn't working and I believed it was just a fuse. They charged me over $100 to look into it, told me it took time to diagnose and tell me it was a fuse 🤬! I was told there were many other things that needed to be worked on. I brought it to another mechanic afterwards and this was in fact NOT the case.
I purchased a package for oil changes for the next 4years when I bought my car here and had to move out of province before one year was up. This package is only good at this one dealership and they have refused to refund me for services I will not be using. I was offered the possibility of selling it to a friend, but all my friends are also military and therefore subject to postings and/or they have their own oil change thing figured out so this option is a poor one with no takers. I did think they would be willing to refund this as a good business practice since my posting came as a surprise, and am very disappointed with the service. I also had to call three times to get soneone on the phone as my 2 messages were ignored.
It was a great purchasing experience at Victoria Hyundai. Cole did a great job right from test drive to final handing over of 2019 Hyundai Santa Fe XL. Its a wonderful drive.
I drive a Genesis 2016 G80 and experienced an issue while travelling on the Island, not able to get a proper reading on the engine oil level due to a faulty oil dipstick. I was very pleasantly surprised to see that the Victoria Hyundai dealership had a Genesis specialized technician, which is very rare here in Canada. He was super friendly, resourceful and happy to help me, despite the fact that I did not have an appointment. I would recommend any Genesis owner living on the Island, to visit this dealership.
Just had our 2019 Hyundai Santa Fe serviced for the first time since purchasing and we had a great experience! We worked with Adrian the service manager and he was very professional and courteous. The fee for service was also very reasonable. We will be coming back!
The whole team at Hyundai is great, I specifically dealt with Jarrett who was extremely professional, knowledgeable and friendly. Jarrett was very patient and ended up finding the perfect car for me within my budget. 10/10 would recommend.
Worked with David and his manager. Test drove a couple vehicles, and were very happy with the service received. Both David and his manager are very hard working; they waited after hours to win our business and also followed up diligently later on. I had a bad experience about 3 yrs ago but this time, these individuals redeemed my experience. We eventually ended up buying a different brand as we had change in plans, but I highly recommend this dealership and will go there again for my next vehicle.
Jarrett was great to work with. He wasn’t pushy at all and gave us lots of time to check out all the features of the Tucson. He took the time to ask us what we wanted and needed in a car.
I would highly recommend contacting Jarrett for anyone wishing to buy a Hyundai.
We bought a lemon Santa Fe from a used car dealer.We found out thatit was under recall. Had to bring it here for repairs, to this dealership. The staff here specifically Tammy could not have been nicer . Tammy very very very helpful.❤️
We were treated like VIPs from the moment we stepped over the threshold until we left the showroom. Nobody pressured us in any way at any juncture and Tyler was professional and friendly and very helpful, taking the time necessary for us to understand the concept of the electric car. We were never made to feel like we were taking too much time to consider all the information we were being given. I would highly recommend to everyone I know Victoria Hyundai as the place to go to have your first experience with an electric car!
Purchased a 2017 Hyundai Elantra with 14,000kms. Lots of warranty left. The car started running rough and a check engine light came on so I brought it into Hyundai service. Told them what the code said and they told me that most likely it would be covered by the warranty because the issue shouldn't have happened.
They had told me on the phone that if it is covered by the warranty that my diagnostic fee would also be covered. Sat and waited for an hour and the girl from the counter came and got me. She told me what the problem was and that it would not be covered by the warranty. So I was out $75 for the diagnostics. They gave me a quote for over $200 for the fix. Took the car and got it fixed for MUCH cheaper. Mechanic said that the issue 100% should have been covered by warranty.
I called Victoria Hyundai back and spoke to the manager. She told me that had I gotten it fixed there it would have been covered by the warranty. So I told her that that most certainly isn't what I was told. Now it seems they're giving us the runaround. Don't go here, they'll do this to you too.
No complaints at all. Luisa was very professional and very helpful. All our questions were answered honestly and promptly. All staff were friendly and welcoming. The car is new, so cannot comment on the service dept yet. So far we are very happy with the car -- quality, practicality, performance, etc all seem excellent.
Let me start off with I've had great service at many other hyundai dealerships/ service department across North America. The service/repair department at this location offered very unprofessional and unsatisfactory service. And after my last experience I requested to be removed from any future solicitations - email/phone/mail and even this was unable to be accomplished. I would not return to this dealership nor recommend it to ANYONE. I was so upset by the lousy service I contacted Hyundai Canada by phone at the time of the incident where my story was recorded and nothing was done. A VERY expensive and completely offensive experience all around. Listening to a complaint with no intention of addressing the issue is extremely patronizing. Polite words with no action is a big FAT 0. I had to give myself a long cooling off period before sharing my experience on Google but even now it makes my blood boil. I have been a long time customer of Hyundai purchasing a couple cars over the past 20 years and was very happy with my purchases and the service on my car til now. I definitely tried to resolve my issues amicably but to no avail. Neither Hyundai Canada nor your location offer any assistance.
Avoid if possible would be my recommendation. Would be a zero star if I could. My wife and I bought a brand new 2016 Santa Fe and have had nothing but problems since. If you do have a car from this dealership I am sorry. Keep track of your cars components warranty. They will nail you for anything they can to suck dollars out of your pocket. Also if you get any free oil changes from them keep track of those as well. They will try to rip you off on those too. We had seven of our eight used however the dealership claimed we had used all eight even after my wife had double checked with multiple people at the dealership and confirmed there was an invoicing issue, and in fact we had one remaining. It took a pretty heated discussion with the manager to sort that one out. It's also worth mentioning that guy is the very definition of a shady car sales man. And the service departments parking lot is awful!! And most importantly the free coffee is bad too.
Great place to get your new car. Everyone was very friendly, and they had exactly what I was looking for in their inventory.
Cole was my salesperson, he knocked out a deal for me for exactly what I wanted in my price range, with no lies or pressure.
I've been back and forth recently with a few issues regarding my AC on an Elantra, which could have been a frustrating experience were it not for Corey Klontz. Corey always has a smile and a ready answer to queries. He is polite, attentive and never loses his cool. He has done a great job of listening to my concerns, acting upon those concerns and keeping me notified in a reasonable time frame. Essentially, he gets things done and is a very good ambassador for the business.
You know how, in many car dealerships, the smell of competition between the sales people hangs pungent in the air the minute you walk in? Not so at this dealership, and Andrew Hubbard embodies the new spirit of car salesmen. He was open, friendly, non-aggressive and involved. He listened to our story and our needs and produced a vehicle that met all of them. The price was good, and the service was lovely. We have been raving about our experience ever since.
If you know what you are looking for, or even if you're just browsing, go see Andrew, and tell him the Sargents sent you!
Thanks
Our car was recently written-off in an accident. We were under a time constraint to look for another car. We spent hours, the two nights following the accident, writing emails to different Dealerships asking for a good, nearly new, second-hand car and gave our price range. Out of the many emails sent, we only had two replies. One being from Victoria, Hyundai's Salesperson, Wesley Lukuku. He phoned twice and we went down from Nanaimo to Victoria to see him. He found us the perfect car and was the most helpful sales person we have ever had. It wasn't just the big details he was good at, but the little details as well. He also followed up, after the sale, to make sure everything was OK. We both think Wesley is a great guy and a wonderful Salesperson. We were set on another vehicle, but he convinced us to go with a Hyundai Tucson.
We are more than happy with the service we received.
My wife and I were looking at new vehicles and we had visited several dealerships in the Victoria area. None of the dealerships offered the same level of personal, friendly and informative service that Victoria Hyundai offered. We were greated by Tristan at the dealership and his outgoing and friendly personality was a welcome change from some of our other experiences. Tristan ensured that we had enough time to test drive the vehicles and that the vehicles all had the features we were looking for. Tristan's honest and informative answers to our questions helped to make our decision even easier. We would definitely recommend that anyone looking for a vehicle go check out a Hyundai at Victoria Hyundai and definitely talk to Tristan Marshall. Definitely no pressure and a relxed experience all around...we love our new Santa Fe!
All my past experiences with car dealerships have been long, boring, dreadful, and a tiring experiences.
Not so though at Victoria Hyundai, their staff specifically Tristan (salesman) Indy (salesman) and Bruce the numbers guy made our experience feel as though we were just a group of friends hanging out having fun talking about the days events. They shared their own personal experiences of themselves with us and had a sense of humor that can be matched with no other dealership. Their approach made us feel comfortable and at ease while getting all the necessary information we needed on the vehicle we wanted. Because of their magical work with the numbers we were able to get 2015 Ltd model Elantra at the price range we were comfortable with.
We left with a car but both my wife and I left feeling like we had made some new friends and looked forward to doing business with them again.
Hyundai Victoria should be the template for all other dealerships to follow.