Dishonest
My Mom wanted a Venue because of the visibility and it was easy to get in and out off. Vernon Hyundai made a sale because Justin, the assistant sales manager, checked and said there were no blue Ultimates available in BC mainland. We bought their black one, a color neither of us wanted. After purchasing, I checked online and in five minutes found 3 in Vancouver area. Phoned and confirmed model and availability. Also found their prices were less. After confronting Justin, I am still not sure how he feels he was not misleading. The dealership would doe nothing. We are now stuck with a black Venue, my mom’s third choice of color.
I call the sales pitch dishonest. You can agree or not. Hope this information helps. Thanks.
Misleading
Decided a Venue was the best fit for her. Bought a black one because Justin checked and said there were no blue Ultimates available in BC mainland.
After purchasing, I checked online and in five minutes found 3 in Vancouver area. Phoned and confirmed model and availability. Also found their prices were less. After confronting Justin, I am still not sure how he feels he was not misleading. We are now stuck with a black Venue, my mom’s third choice of color.
I call the sales pitch dishonest. You can agree or not. Hope this information helps. Thanks.
We bought a 2013 Hyundai Sante Fe last Monday and having had some recent experiences with some unsavory salesmen at other dealerships, it was very refreshing to meet and deal with Justin Coulter /our Sales Associate at Vernon Hyundai. He was very pleasant and very knowledgeable. He answered all our questions and wasn't pushy at all. We found a happy medium on the price to suit us both and that was that. Very easy to deal with....NEXT...on to Financial Services Manager Josh Mooney who handled all
the paperwork at record speed with great efficiently and also seemed like a very nice guy...NEXT....walked into the office next door where they had conveniently summoned an insurance agent from a nearby office to come TO US / Melissa Skelton / from Johnston Meier Insurance who I just loved...very fun and personable who had brought us a selection of license plate numbers to chose from for our new vehicle...NEXT....quick run to the bank...NEXT....quick run back and a few signatures and VOILA !!! We were NOW the proud owners. Anyway, SEAMLESS AND FASTEST DEAL EVER!!! No running back and forth and back and forth and back and forth to the Manager every second and waiting and waiting....JUST VERY EFFICIENT. Most satisfactory car buying experience I personally have ever had and believe me I've had a few. When we left and got into the vehicle I wished I had asked someone to connect my iphone for me and just then Justin came out and asked me if I wanted him too. Well, it took him probably about a New York minute and we were off. Awesome... We would highly recommend this dealership to anyone for hassle-free shopping.
Elaine and Kevin Hoff Enderby, B.C.
I was very happy with the experience of purchasing this vehicle, and with how the sales team treated me, but this review isn’t about that.
From the moment I purchased the vehicle, friends and family warned me never to take it to the dealer for maintenance. There were all sorts of horror stories about being nickel & dined for everything and recommending work that didn’t need to be done and would be over charged.
At 6000KM, it was time for my first maintenance, which me vehicle was kind enough to remind me about. I called Vernon Hyundai‘s service department and asked about cost and what it entailed. They explained it was really just an oil change and they would also check over everything in the vehicle and let me know if any problems. They quoted me $80, said it would be synthetic oil recommended for my vehicle. Giving them the benefit of the doubt, and knowing that the price was about right for the oil they were using, I made an appointment expecting there would also be tax.
About 45 minutes after dropping it off they called to say it was just going into the car wash and I started walking back from the mall that’s 5 minutes away.
The $80 included tax, and they went over everything they checked. And they did check everything. They had no recommendations of anything that needed to be done yet, but suggested my cabin filter was only at 80%, and I might consider changing it next time. I keep my new car pretty clean as it is, but could tell it had been vacuumed and surfaces wiped. As mentioned, the exterior was also washed.
Long story short, I was extremely happy with my first maintenance experience and will definitely be taking it back there next time. I have nothing against the drive-through oil changes places, but they don’t/can’t check the vehicle nearly as well as Vernon Hyundai did, and for only $80 including tax I got the proper oil, a detail and car wash.
After dealing with 3 dealerships and being disappointed at their "sales tactics" and games, we landed at Vernon Hyundai. We were extremely happy with their customer service. Kudos to Jared S. for being an excellent salesman and Josh M. for patiently helping us with the financing.
I've gotten 2 vehicles from Vernon Hyundai over the last few years, and I always recommend then to my friends and family! It's always such a pleasant experience, and Marty and Josh really made it so easy to get into my new vehicle. The service department is always super helpful and friendly, they're just an all around great team!
From the moment I walked into this dealership I felt very comfortable. Nathan showed me an awesome Elantra, I took it for a test drive and really liked it. I said I would be back the next day to buy it. I went home that evening and looked on the website again and saw another car that I liked. I felt so bad asking to try another car. Jesse helped me that day and even though they had all the paperwork ready, he was more than happy to let me try a other car. He said he wants me to be happy. Well I bought the Elantra. If you are looking to buy a vehicle go to Vernon Hyundai. Everyone there is just awesome. No pressure. They go above and beyond. I highly recommend. Look no further. You will not be disappointed.
I Recently bought a new Hyundai Kona. Although this is not my first time buying a new Hyundai, I have to say the staff at this location was a breath of fresh air. Everyone from my salesman(Todd) ,the sales manager (The Beebs),the girl at the reception desk(filling in)and everyone in between were absolutely professional with a great sense of humor. They also went the extra mile to find me the trim model and colour I wanted from another dealership.Most importantly ,they eliminated the tension that can often accompany a big money purchase and made sure I was leaving the dealership happy. I highly recommend them....Tell 'em Liz sent you.!!
Every time we have had to bring our vehicle in Dan Mendes has been exceptionally helpful. Even when we have had to bring our vehicle in unexpectedly we always receive top notch service! Darcy and I thank you very much 🙏
Our vehicle recently died on us while we were passing through Vernon. We ended up getting it towed to Vernon Hyundai. Although it was a stressful period for us as we needed to purchase another vehicle relatively quickly, Mike (the Service Manager) did his best to reduce our anxiety and provide us with some options without any sales pressure. We have been driving around in our new vehicle for about a month now and we are very pleased so far. Shout out also to Josh (the finance guy) for giving us a good deal on an extended warranty plan.
I wouldn't shop for a Car anywhere else
Jesse has gotten me into my THIRD Hyundai and I could not be happier! he is very patient with me and doesn’t mind that I like to make it an all day affair haha. Super cool guy, very personal and don’t think I would want to work with anyone else. Shoutout to Josh and Justin also! you guys are an excellent triple threat and I am grateful to have had the pleasure of working with you all.
Purchased two vehicles from here and continue to get all our services done here. They always go the extra mile to ensure we are happy.
Excellent team work ... car always cleaned so nice ! Great work !
Vernon Hyundai always takes care of their customers. By far the best dealership i have ever dealt with.
The service manager, Mike, went above and beyond to get my vehicle fixed properly and promptly. Now better than when I purchased it. Professional quality service. This is my second vehicle from Vernon Hyundai and I look forward to dealing with them in the near future.
Martin Stacey was very helpful and we were able to make a deal on a used Buick Encore. He explained everything well and got me on the road quickly and efficiently.
Updated response to your reply: The only option offered was driving from Ontario to BC to discuss it. . . But if you would like to refresh my memory by emailing me my other options “You Provided”, I will update my comments and rating to reflect that. Thanks
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The last email I received stated that what you did was not right and then nothing . You admitted your mistake but didn’t fix it and went quiet. I should not still be paying for an extended warranty that you refused to acknowledge.
I felt like most of your emails at the beginning were very condescending. Please give me an example of how you have tried to make this right other then telling me there is nothing you could do, or I could drive to you from Ontario.
am still paying for a warranty that they refused to cover As well there was a recall on the engine they denied. I had a Hyundai that literally had a explosion on the highway and, they told me I did not have a warranty; when I did!!! .... well I almost lost my life driving down the highway and they took full advantage of my emergency. Even bait and switching my interest rates.... watch out, these lions have claws. Once I got someone to acknowledge that the warranty was valid, and what they did wasn’t right; communication stopped. It’s been months since it has come up but with covid and my doubled monthly payments, I feel I should say something publicly so others can be more prepared then me. It was a pricey mistake I have to live with but maybe I can help protect one of you
My wife & I were looking SUV that would seat 7 people. Many manufacturers make such cars but we narrowed down our search to the Toyota Highlander, Subaru Ascent & The Hyundai Palisade. We made several visits to all 3 dealerships in Vernon BC. The Palisade won hands down with so many features the others could not compete with. The salesman (Martin) was fantastic! Super knowledgeable, friendly & most importantly not pushy with a true interest in my wife and my needs. We would highly recommend the Vernon Hyundai dealership to anyone car shopping or looking for well qualified service people.
I took the “plunge” and financed my first car today. The team at Vernon Hyundai was so incredible!!! Todd got me a great deal and was very knowledgeable about the Elantra! And Josh was awesome at explaining the finance and warranty options! Making sure I left with the best deal and coverage! No pressure And such a smooth experience! Thank you guys!
Thank you for providing such great service to my and my family. These guys are great to deal with. Ask for Mike Weaver and he will get you taken care of!
Cheers
My wife and I just purchased our first vehicle after having only leased in the past. The service we received at Vernon Hyundai was outstanding. Justin found the perfect vehicle to suit our needs for a great price and we absolutely love it. Highly recommend Vernon Hyundai and in particular Justin Coulter as a salesman, he won’t steer you wrong!
Very friendly staff, Jared will work with you to get what you want, Nathan will grab the best local term pricing and Josh will work the numbers like a wizard. Great team, great service would recommend anyone buy a new vehicle with them. I bought a 2020 Venue Essential.
Smoothest process we've ever had at a dealership. Bought a brand new 2020 Santa fe Luxury.
Definitely would recommend this place.
This is our first foray in to the foreign car market. Justin Coulter was as helpful and knowledgeable of the product as he could be. He answered our questions and showed us all the electronics we were not familiar with. We did not have any problems in the negotiation, payment or registration of our preowned vehicle.
We are very happy with our purchase from Vernon Hyundai. Also, Josh was easy to deal with in regards to the financial side.
Outstanding service. The Team at Vernon Hyundai went above and beyond for my family and I. They made my kids feel so welcomed. I would recommend this dealership to anyone and everyone. We drove 3hours to go buy a SUV.. Thank you to the team there. We are a new owner of a Tucson.
Cant thank Mike Weaver and Justin Coulter enough for their exceptional service. Justin couldn't of made it any easier for me when picking a SUV, especially when I was buying the car from a different province. They got me everything I wanted and more and ensured it was equipped with winter tires for the Alberta roads. Justin even drove the car out to me i didn't even have to ask. He was always very attentive and quick to answer my many many questions and concerns.
I highly recommend Vernon Hyundai, Thank you so much for all your time and expertise, loving my new Santa Fe!
EXCEPTIONAL CUSTOMER SERVICE!
I recently purchased my second car from Vernon Hyundai, and the experience, from start to finish, was so friendly, calm, respectful, professional, and you are listened to every step of the way.....
My sales associate was Marty and he delivered, frankly, one of the best customer service experiences that I have encountered. The price negotiations were fair and went very smoothly; my minor requests were accepted; phone and email messages were returned promptly; when I picked up the car (2014 Jeep Grand Cherokee), it was spotless with a gift of appreciation from Marty for my business.....how often does that happen!
Patience was abundant (as purchasing a car is a significant transaction), and one needs to think about each step along the way. Marty, was a winner in this area.
Each time that I walked into the dealership, I was greeted with a warm smile and hello! As a side note, I travelled from Vancouver to Vernon to purchase this vehicle....I am so happy with my Jeep! Vernon Hyundai, just shines with a welcoming environment!
Please, seriously consider purchasing your vehicle from Vernon Hyundai....they have a great selection of all models of cars, and ask for Marty!
Everytime I visit Vernon Hyundai for service, I leave feeling super pleased and often surprised. The service team are always so helpful and go the extra mile. I recently needed to replace a back winter tire (damaged) that I had purchased new from this location approx 3 years before. The two back tires were replaced with similarly slightly worn tires at no charge. They replaced them while I waited (no appointment) and even vacuumed my car! Also, they offered to store the one other good back tire for me until I could come back to pick it up. I have a nice spare out of the experience. I highly recommend this location to all :)
Thank you so much, Justin Coulter, for the wonderful experience and quick service to accommodate me beyond your working time.
I appreciate all your support in getting the paperwork and purchase done smoothly. Thank you for a good deal. Our family is really enjoying the Santa Fe 2020 Ultimate.
Thank you, Josh, for excellent support and for helping me with BCAA paperwork for my Insurance.
I love working with your team at Vernon Hyundai.
A huge thank you to all the staff at Vernon Hyundai. Marty and Josh helped us get into an SUV that suits our family's needs perfectly. They where extremely knowledgeable, and very informative about every single feature it brings with it. I will reccomend them to absolutely everyone I know. They made the stress of buying a new vehicle, an absolute breeze and in a very fast time frame! Thanks again guys!!
Justin C. and Josh went above and beyond to get me into my new 2019 Tucsan! They both worked hard to get me a vehicle that fit my needs that was within my price range. I am thoroughly impressed by the service provided by them as well as the rest of the team at Vernon Hyundai! 10/10 would recommend Justin if you are looking to get into a new vehicle!
poor experience with the service department. didnt get a price quote over the phone and got a surprise bill from them. when confronted about it, they did not handle it professionally at all. would not recommend.
Went in to test drive a van for our growing family and was met with very friendly staff. Justin was attentive and listened to our needs and helped us get into a great vehicle for our budget. Thanks to all who helped us!
I hadn’t bought a vehicle in 17 years so it was a bit of a daunting task for me to think about. However my salesman Justin Coulter was absolutely incredible! He was friendly, listened to all of my needs and most importantly he put me at ease and genuinely seemed to care. He has this ability to relate to his clients I feel. My test drive was one of the most fun experiences I have ever had with a salesperson. Justin has texted me several times after my purchase just to check in, which I was very impressed with. He exudes the utmost professionalism. I will be referring my friends to him 150%.
Very great staff Justin is the guy to see if you want a car
I initially choose Vernon Hyundia to purchase my vehicle from all the customer service reviews I had read before hand. They have since lived up to the reputation and have been amazing to deal with. Every single person I speak with be it on the phone or in person is incredibly friendly and helpful. A great team of people and great service. I strongly recommend Vernon Hyundia.
Really good service. Knowledgeable and not pushy. Recommended.
Awesome service from Al and the tech's who squeezed me in today when my "check engine" light came on after arriving here from Calgary. Dare I say I received better service here than I did in Calgary!! Even got all the bugs washed off my car 🙂. Thanks so much!
I could not be more thrilled with this dealership!! Really exceptional service and wonderful staff. Everyone went above and beyond to ensure we felt welcome and to receive the best possible care.
Justin Coulter understood what we were looking for in our ideal vehicle and had extensive knowledge. He was extremely understanding, patient and kind, with a sprinkle of refreshing humour.
We are glad that we walked into this dealership and I am so very grateful to all 😊 I strongly recommend this Hyundai location for honest quality care!
Amazing service from the whole on purchasing a vehicle on finance. It was spot on from start to finish, seamless experience and Jesse Nicholson went the extra mile to close the sale on his day off! Highly recommend the whole team to anyone looking for new or used car!
In the midst of purchasing a vehicle so far the service has been absolutely amazing Jesse Nicholson has been a stand-up guy and a joy to deal with
HUGE RAVE to the team at Vernon Hyundai ! The most amazing service I have ever received at a dealership! Jesse Nicholson really paid attention to every detail I needed/wanted in a vehicle, and made that sale happen !! He made the car buying experience fun, and stress free! Josh Mooney in finance listened and took into consideration my budget, and made the payments work for the exact car I wanted!
Every single employee I encountered at Vernon Hyundai, from service to sales, management and front desk were beyond pleasant and welcoming!!
I most definitely will be a returning customer for many years to come!!
You guys rock !! ❤️❤️❤️
Exceptional service and friendly staff. Management has gone above and beyond to ensure I received the best possible care, even though I hadn't purchased my Hyundai at this location. I strongly recommend this location for quality care and am thankful for the customer goodwill they provide.
Went in and bought a new Kona EV, an amazing vehicle! Many thanks for the excellent sales support from Jesse Nicholson and from the other staff at Vernon Hyundai as well. The staff were friendly, easy to work with and the process was fast and efficient. I look forward to being a long time customer.
I watched a very thorough explanation of the changes from the 2018 to the new 2019 Tuscan by Jesse Nicholson from this dealership. I was especially interested in the engine change which he discusses. I have been shopping for this car in USA for last two months and Jesse taught me more in 15 minutes than any salesman I have encountered. Thank you Jesse!
My grandparents and I have both bought cars from here, and the staff has been nothing short of awesome over the years. Most recently, we had an issue with broken hubcaps; Mike & the Gang in the service department were kind enough to replace all four of them without any trouble. Their kindness is appreciated and I will certainly be buying a vehicle from them in the future.
Short review, best dealership I've ever dealt with and Lacy is an amazing salesperson! Long version, I have dealt with a number of dealerships over the past year looking to replace a vehicle I had got from another dealership and got screwed over in the process. Needless to say, the situation seemed pretty hopeless until I got introduced to Lacy at Vernon Hyundai. Right away I could tell she wasn't just an amazing salesperson but someone who was in the business to really make a change in the industry. She got to know me before even talking about the cars, she was amazing throughout the whole process and even though my situation was very unique and confusing, she kept a level approach and sorted it all out! She got me into a car I absolutely love and met every request I gave her! We're pretty much friends at this point and I know she and the team at Vernon Hyundai are there for me with anything I need in the future! I wouldn't even consider looking at another lot before hers, she will do anything she can to make every experience amazing! Everyone needs to buy cars from Lacy!
Service Dept. goes above and beyond at this location. They put themselves in the customers shoes, try to make things as easy as possible. I had a bit of temperature issue on a 2013 Elantra GLS and they wanted me to get it in as soon as I could. I commute to work so they gave me a loaner car and when they couldn't get the part in to fix the issue that day, insisted I take the loaner car another day so I wouldn't be stuck.
Great selection of cars and knowledgeable staff.
This dealership is absolutely amazing. Not only a great deal on a 2015 Santa Fe, but the owner provided accommodations in a Hotel when he found out the highways were closed and we could not get back to Revelstoke. In my world, that just doesn't happen. Will buy there again.
My husband and I bought a used vehicle at Vernon Hyundai and unfortunately had some minor issues with it right after. The staff at Hyundai went out of their way to accommodate us and fix every issue it had free of charge. They could have said, "sorry, you bought a used vehicle without warranty, too bad, not our problem," but they did the complete opposite! Everyone we have dealt with have been super friendly and always wanting to please us! We were super nervous about buying a used vehicle, but they made this process a lot less stressful! I would 100% recommend Vernon Hyundai!
The people at Vernon Hyundai bent over backwards to accommodate us in a very disheartening situation . My wife and I purchased our first Hyundai from Kelowna Hyundai (2012 Sonata 2.0T Limited) we took our car there for all the servicing and unfortunately the motor gave in at 27,740 km's. Our first call from the side of the highway was to "our dealership" to see if there was anything we could do to maybe restart the car. (There was no diagnostics done at this point). I was told by the service department at Kelowna Hyundai " the situation really sucks. Have it towed in and we will look at it next week." Vernon Hyundai is thankfully where BCAA would cover our tow too and they did everything they could to help. I called to say the car was being towed in to their location, and the first thing Shaun Powers (Parts Manger) asked is if we were safe, and off the highway. He then proceeded to see if we needed a car for a loaner, and asked if we needed a ride anywhere. I was truly satisfied with the way he treated us, and upon arrival to the Vernon dealership, he welcomed us and had made the arrangements to look at our car immediately. My wife and I had naturally lost faith in Hyundai, but the sales manager (Nathan Mackintosh) along with a member of his sales team (Jesse Savoie) told us that no matter the make or model, that these things happen. It is the service you get when these things do happen that should help make a decision as to what vehicle to buy again... We decided that the faith was lost in the car, however because of what the guys did at Vernon Hyundai, we traded our car for a 2015 Hyundai Santa Fe XL and couldn't be happier with our decision. I will drive to Vernon, if it means getting the service and treatment we received and they believe that service doesn't end after the purchase of the vehicle is made. I will never step foot in the Kelowna Hyundai again.
Kurt & Tracey Carter- Kelowna Residents, Vernon Hyundai Customers!