Wasted my entire day at this dealership. Tomas Hevelka was my salesperson, and the exchange felt entirely dishonest. Spent the whole day offering breezy, vague promises of savings, but actual price is basically no better than the website. The quoted price was a full $5000 lower than the actual price, with no mention of where or why until the moment we sat down and got serious about buying. Imagine the disappointment. We probably would’ve bought the car over budget had this guy been transparent in the first place, instead of asking us what we want and telling us we should get a lower model because we can’t take his so-called deal. The condescension doesn’t help either.
It’s not the customer’s job to feel sorry for your profit margins.
I did not purchase my car through unhaggle at Open Road. I initially spoke with a sales person there about the car I was interested in, and he was pretty good, quite patient and helped me test drive a few models, etc. He gave me a quite which wasn’t particularly good, tried to pressure me into putting a deposit down but I made it clear I wasn’t making a decision that day. I took their “okay” deal away and did some research and responded with what my expectations were, fully expecting a counter deal, you know, what most people call “bargaining” or “negotiating,” the thing you do with sales. The response I got was basically a tantrum in an email, calling me unreasonable, referring to my “demands, asking how many people I’d refer to him and asking how I expected the dealership to make any profit. (Hint: not really my concern as a consumer, is it?) Well, I politely responded that rudeness or lack of civility was not a way to make a sale and that I hoped he could come back with a reasonable counter offer. Meantime I got a much better deal from a different Hyundai dealership who was far more professional and respectful, and I am very happy with my new car. Hopefully Open Road can take away some learning from this.
Quick hassle-free purchase of the car. Thanks to Brian and the team. The insurance lady is very knowledgeable and served well. Awesome experience so far.!
Service appointment took 45 minutes longer than I was advised, making me late for another appointment. Car was sitting ready in the parking lot for at least 20 plus minutes. I had to go to service desk to advise them it was ready. Poor customer service.
Big shout out for Elliot
I went to this location last week for the second time when i finally got my brand new car. I have to say that my experience was awesome. It was a long journey looking for my dream car my hope was a little down cuz i was not able to find in any other dealer the deal that better suits my needs.. Until I finally met up with (ELLIOT JUNG ) This Representative was following up with me during several days and since the beginning he understood in detail what i was looking for and never stop till he founded, A big Shout out for this boy Elliot cuz he put himself in my shoes and worked with me as team. Great customer service in general and everything runs pretty smooth.
Brain, GM and his team are big liars. At the time of deal whatever price we agree upon after the credit application and all will come up with different price.When you question will say they are transparent as we are showing before delivery. They not only do credit check without your consent which will reduce your score but will come up with this new added numbers. Its total waste of time to deal with this whole team. Would suggest to look for other dealers in lower mainland will save your time and surprises. THEY ARE BIG SCAM. I wish there was negative rating would have scored full it it.
Brandon was such a great help with extensive knowledge on all vehicles and helping me find the car best suited for me for a great price. Really excited about my new Hyundai!
Great deals and great cars. The Hyundai is now offering a lot more options that before and their vehicles, options and comfort wise, are often as competitive as luxury brand as Mercedes and BMW.
I saw the car I wanted to purchase online and spoke with a sales person prior to arriving. I sent over all the needed documents before I got there in hopes to speed up the process. I was still there for 3 hours and had to drive back the following day for more paperwork. They were going to detail my car while I was there. I waited for ages and went outside to see the progress and saw that my car was sitting parked ready to go. No one told me my car was ready as I sat waiting. A week later someone drove out to me because there was still more papers to sign. I have never experienced such a long process.
While discussing financing options I was told I needed to give $1000 refundable deposit, this was to hold the car and I was told it would be refunded after purchase.
3 weeks later the deposit had not been refunded to my card. I contacted OpenRoad and was told it had to be mailed by cheque. If I didn't inquire would anyone of contacted me regarding my deposit?
It's now been 6 weeks since giving my refundable deposit and I still have not received a cheque.
6 weeks after purchasing a car, OpenRoad still has my deposit? It doesn't make sense to me.
We were so happy to work with Tomas. He listened to us, made thoughtful suggestions to us that were different than some of the ideas we came in with regarding the kind of vehicle that would best serve our family, and had an incredible knowledge of vehicles in general to compare and contrast different Hyundais and different vehicles by different companies. He made the experience feel like he was genuinely work for our success and not first his own. Well done Tomas!
Had a great experience trading in my Veloster for the 2020 Tucson. Elliot Jung made sure we got the perfect SUV for our needs. We were very satisfied with the end transaction and value of the trade in. Outstanding customer service! Drove away happily in the new whip!
Thank you!
I was in the market to purchase a new vehicle and had a specific car in mind that I wanted to test drive. I called ahead and spoke to the sales team and they told me that they had the car in the trim I wanted available for me to test. I had called ahead as this location was out of my way to come and visit. I arrived only to learn that they did NOT actually have the vehicle I wanted and was told to simply drive the same vehicle of another trim since they all drive the same. I ended up purchasing from Hyundai Maple Ridge from Brent and I would recommend anyone looking at a Hyundai to visit Brent as he is honest, direct and gets you a fair deal.
Staff were kind and helpful. Advice was given, but staff were not pushy to encourage servicing on my vehicle. Obvious emphasis to keep customers safe with hand sanitizer, barriers, and distancing measures.
Great service as usual! I bought a second new car from Open Road Hyundai Boundary just because of their service department. Unfortunately, Gary doesn't work there anymore...
Great service from the staff particularly, Jonathan. Was able to close on the car and customer service was awesome.
I go in here to service my car regularly, no interaction with sales, only parts and service. Not bad customer service for a generic shop. Pretty below par as a car dealership. It’s Difficult to get a hold of people, difficult to set up an appointment. Service technicians are only accessible when there’s money involved. One or two service people are excellent, the rest aren’t really great at customer service.
Tomas was fantastic to deal with and the entire staff was friendly and helpful. I had a great experience buying a new 2020 Kona and I would recommend them to anyone looking for a new car.
Always misinformation. Called the day before for a rim/tire swap. The service department told us $29. We get here and they say it’s $99. I didn't realize I needed to get the name of the person who is representing the company over the phone and their costs. They won’t honour the price. Cool, last time I’m coming here for any services!
I cannot recommend OpenRoad Hyundai Boundary highly enough. I've bought and leased several cars in my life and this experience was by far the best. Speedy, professional, and the employees are so much fun! Russ was my salesperson and Randy handled the finances, and the other people I was introduced to, including the insurance person, were also wonderful.
As a new car owner the service department here is the absolute best. Online booking, so accommodating, staff are rockstars. I drive farther than the Hyundai dealership closer to me because of the professionalism here and next time I will buy my car here
I came;
I met Riley Adams and Joanna Van;
I bought a car.
It's not companies that do great work...it's people.
But I didn't just find and buy a car...I found an awesome group of people who have become a partner for my family and I throughout the ownership of our car. This represents a significant and wholly unexpected added value - something quite rare in this commercial world.
The level of service seemed to have dropped recently. I've had better experiences before but the latest visit was a mess. I went in for a service and had windshield wipers replaced, only to find that one hook was bent out of shape after the replacement. When I went back, the staff was dismissive of the issue and said it was fine since it's still functional. While it is negligible damage, it still was damage caused by the service. After a few minutes of discussion, they offered to "fix" it by bending it back in shape. That definitely wasn't the level of service I've come to expect from OpenRoad, they're typically better than this.
We drove to Vancouver from Washington and our car broke down the first evening. We had it towed to OpenRoad Hyundai and called their service department the next day. Gary spoke with us and worked hard to get the car back up and running quickly.
We had planned to go to Whistler the next day and he was in constant communication and ordered necessary parts to get the car up and running before we planned to head home! This prevented us from having to take a bus home and drive back again for the car (our worst case scenario). We could not rate this Hyundai more highly, especially Gary!!!
I went to Hyundai, trepedatiously, but found a great car and with a great deal of help from Jonathan. He was super friendly and worked to make sure I left satisfied. I picked up a 2020 Santa Fe. Jonathan made the process painless and I felt I was in the right hands. I would recommend him to anyone buying or leasing a car from this establishment.
When I bought the car I was lied to about it having a oil change done on it. I signed the papers and was told to come back the next day for pickup so it could get a full service. It was 2 hours of extra driving for me but I was happy it was being serviced. 3 months later when I went in to have it serviced I was told it was very overdue for a service and hadn't had the oil change I was told of when I bought the car. Not only is this bad for the car car but I was completely lied to about it having an oil change. Since then I have tried to get in touch with our salesman Tobias, left 6 + messages that have all been ignored. I have tried for months to get in contact but after so long of being ignored I thought a review might be the only way to get a response.
Great experience purchasing my first vehicle through OpenRoad Hyundai on Boundary! The staff were great & my salesman Jonathan was exceptional!! Glad I went through them to find my perfect car! beyond pleased
They sell cars. They service cars. They sometimes upsell you some dubious services. Pretty typical for a car dealership.
They wash your car after every visit, and they offer to drive you somewhere (and back) while your car is being serviced.
We got our first and second car both at the Open Road Boundary. Coming from a different background, it was all about being skeptical and doubtful towards everyone and everything. However, the super friendly, caring and professional team of this place, made us be comfortable with our decisions and make the right calls. Due to some issues, we had to meet with almost everyone, which they managed it very well. Brianna, the business manager has always been helpful and kind, advising all the details with patience , Francis for the first time and Jonathan for the second time were our sales and product advisers which sincerely took the time to explain the steps , Robert which is the most patient operation manager handled issues professionally and took the time to talk with us personally, and super friendly Mamiko for advising the insurance details clearly, which is the most confusing part. We deeply advise everyone to have their first car purchasing experience with this team because they will eventually make you stick with them like a family.
I bought my first car from OpenRoad Hyundai Boundary and I am so happy with the experience! My salesperson, Tristan, was helpful and knowledgeable throughout the entire process and even drove out to North Van so I could test drive it after work one day! I think it's safe to say I wouldn't have bought a car anywhere else. 11/10 highly recommend this dealership 😊
We visited car dealer Hunday in Boundary without appointment. Thomas cared about us and was very helpful. He helped us made decision between Tuscon and Santa Fe.
He took us for test drive and helped us to choose the best class of the vehicle. We are very happy we met Thomas which did everything to made us satisfied.
Loved the experience. They have a pretty nice collection of vehicles and good promos. Ask to see Tomas, one of their consultants, he can help you find the best deal in a very friendly yet professional manner.
We came to look for a new car and got Tomas to help us. He was extremely helpful, guided us through the whole process without any pressure. I find Tomas very knowledgeable, he was able to select a vehicle that meets all our needs. It was a pleasant experience and I'd recommend anyone coming there looking for a car to see Tomas. Thank you.
Luke was an absolute delight to work with. You can tell he really has a passion for vehicles and I never felt pressured at any point. He was so informative! I highly recommend this dealership and I would be doing a disservice to everyone without recommending Luke!
The OpenRoad Hyundai Boundary deserves my 5-star review for their amazing customer service and professionalism. In particular, I and my family had the best time dealing with the product advisor, Jim Hill, and financial services manager, Brianna Rutledge, during our recent purchase of a car at this dealership. Jim is a humble person, who gives you enough information about the product, but does not push you or becomes desperate enough to sell the car at any cost. After seeing the car online and talking to Jim over the phone, I had decided to go to the dealership to see the car in person and test drive it. While there, I found Jim to be honest in his words and assessments of the car and sensitive to customer needs and priorities. Unlike many salespeople, he does not speak too much, and this is an asset of him. He does not exaggerate the features of a car. He does not try to hide information either. Rather, he is a patient listener to the customer’s questions, curiosities and concerns. He went to see his supervisor (probably a sales manager) multiple times and came back with answers to my questions regarding the car that I was interested in, and which I eventually bought. During those episodes, he did not express any frustration or irritation. He carried smile in his face all the time.
I and my family also appreciate Brianna’s help during our car purchase from this dealership. She made our purchase a smooth and comfortable experience. Knowing that we had a 5-year old daughter and getting to the dealership by public transit could be a strenuous journey, she offered us a pick-up service from our place. She coordinated with Jim and he came to pick us up at our place and took us to the store. Not only that, Jim also gave me a ride to the bank and back to the store. The small yet generous gesture like this gives you a hint that both Brianna and Jim are focused on high-level customer service and satisfaction.
I bought a car here, the Sales person is one of the best, makes the buying process comfortable and enjoyable. I would buy here again. For that I would give 5 stars. Communications with Service department left a bad aftertaste though. It seems they don’t have a good connection with Sales department, rather chase a client instead of checking internally first; quoting of labour cost for the same part varies from $ X to $ 2X when done by different people a week apart; and loooong wait times for service get done, 20 minutes installation takes 3 hours, with an appointment
Having moved our patronage from Open Road Richmond to Boundary I have been completely satisfied. This dealership takes care of everything. The service advisors are not pushy and informative. They tell you what can wait, and what really needs attention. The waiting room is very comfy with an awesome coffee machine. And to top it off a great complimentary wash and vacuum of the car is really nice bonus.
Thanks team
They were great when I brought my car in with the engine light on, got it in and fixed (under warranty no less!) with no appointment. And quick shuttle service to and from work. Thanks! (You should reprint your service brochure however, fix all of the spelling mistakes.) I'll be back for regular service when it's due.
All sales and advisors very nice, positive answer my question.
I just had my 5th service today. Their service has always been consistently excellent. Folks there are always warm and welcoming, they will address any concerns I have on the spot. Me and my car have been well taken care of. Thank you!
Just went to look at the Genesis brand. Very nice guy from the Hyundai dealership helped us because the Genesis rep was out on a test drive. Beautiful cars.
Tobias and Tomas helped me get a great car, and were genuine and great to deal with.
Update:
Just want to also include that the Hyundai service department has such great service and are so kind! Thank you Jacky for helping me out!
They offered me the best pricing in the market. And the sales associate Jim was very helpful and understanding. The experience was smooth.
We walked in wanting to look at a used van they had. Luke helped us. He answered all our questions, and let us take a test drive with no pressure. He was courteous, and respectful of our wishes. Ultimately, the one van they had was not the right choice for us, and Hyundai does not make one, but if they did, Luke had certainly earned our business. Highly recommended dealership.
Purchased a new Elantra at a great price and a low finance rate. Management and staff very friendly, not pushy and gave me time to make the right decision. Would recommend this dealership to anyone interested in a stress free, honest, transparent and enjoyable buying experience
Self service coffee machine, doggie water bowl for your furry friends too. Pretty comfortable waiting area which car is being serviced. Kyle was pretty professional and courteous 👍
So I was looking at purchasing a Genesis from this location and Carol Tran was exceptional at providing me with all the needed information. She also provided a couple of test drives and was willing to work with me to no end... Even through my back and forth. So thank you Carol for the great experience and I will be sure to let others know how good the service is.
I purchased my vehicle around September of last year. The sales person who dealt with me, Thomas, was extremely helpful and dedicated in his service. When the vehicle was delivered, he personally checked and cleaned the vehicles himself to make sure everything was perfect. Overall, the experience was fantastic.
On our trip to Surrey neared an end I noticed our Genesis had a few wheels not balanced. So I called into OpenRoad Hyundai as I found out that they were a Genesis store. I told them the situation and they got me in right away. I found it a bit weird that nobody comes to greet you when you roll into the service drive through. Either way we parked there and strolled on into the service area. They welcomed us and we gave them our keys. My family took off for a walk. When the car was done they picked us up from where we ended up, that was excellent. All the service staff included the fixed ups manager was very friendly. The person who picked us up and took our vehicle away the first time was very respectful. Very happy with the service staff overall. 1 negative is from what I could tell not s single sales staff member came to speak to us or even said hello when we were strolling around the showroom. Don't expect the sales staff to engage you at this location should you be looking for a new vehicle. Not enough of an annoyance to dock a star though as the service department was OUTSTANDING! Keep up the great work!!
The team in this Hyundai branch is very exceptional. Purchased a 2018 Hyundai Tucson demo car in January. My salesman, Jim Hill, was never pushy when I first came in and was very patient with my requests until I finally made the purchase. Brianna was understanding of my financial situation and was able to do a very convenient mode of payment for me. Thank you very much to Brian, Tobias, Jacky, Jeff and Jim Hill who all helped me by answering my questions and resolving my concerns right away. I really appreciate the after care they did when I found some concerns after purchasing my car. They took care of me and made sure that I am happy with my purchase. I would highly recommend to friends and family!
We didn't know what we wanted in a car and just had some basic questions. Our salesman was August Wilder, he was incredible in helping explain all the benefits and luxury features in the newer models and made sure we were comfortable with our purchase. We will be back for our next car to see him again. Thanks again for the great service August!
Wasn't really sure what I was looking for when I came into the store, August was so very helpful. Knowledgeable, made me feel welcomed and didn't push me into anything. And the coffee is great!
He made the entire process smooth, I highly recommend seeing August for your next car purchase.
This place is awesome if you’re planning on purchasing a vehicle. Tomas was really helpful, answered all my questions about the vehicle I was interested in and took the time to work with me on the terms that I wanted. Tim was his manager who made everything possible, he made all the adjustments needed to get me approved within the range of my budget and adjusting to my needs. All in all it was a pleasant visit. I highly recommend this dealership.
My experience with the Hyundai boundary staff Tomas was really incredible. He was knowledgeable and very helpful. I told him exactly what i was looking for and he showed me the options i had from buying out my old car and suggesting with the options of lease and financing. He went above and beyond to help me find the right car and i highly recommend Tomas to anyone looking to buy a car.