The team at Murray Hyundai in White Rock treat you like family, honest no hassle negotiating, when Hyundai Canada offered a further $1000 discount on my purchase 3 days after I picked it up. The whole team, from Cedric to Andrew went to bat and re negotiated my purchase at the new price. I don’t know of any dealer that would do that. I am proud to be their biggest supporter.
Andres is awesome and the entire staff was so friendly and helpful. We love our new car and I definitely recommend contacting this dealership if you need a new to you car! Thanks 👍
A few days ago, I was going to buy a used car. The salesperson Gary received me. In the morning, he helped me watch the car remotely. The introduction was very detailed. When I arrived in the store, I tested driving a few more cars, And finally selected a used car. During the whole process of watching the car, his service attitude was very friendly and professional, which made me very satisfied.But because of a small problem with the loan, I finally chose a new car, the 2020 Elantra. In addition, the sales manager Sam and the Finance team also helped me a lot and gave me a great car buying experience. I am also very grateful to the entire sales team. I will definitely recommend it to my friends.
I am very happy to get the new car at Murray Hyundai , especially the salesperson “Gary”, who is helpful to get the best price for me, and he was paying much attention to customer's feelings , I really appreciate that . And all the staffs are so kind, this was a great experience for me to buy the vehicle .
We were looking for a used car and came across a Mazda 3 that was competitively priced at Murray Hyundai in White Rock. We scheduled a appointed to meet a sales rep Gary Ali. We found the entire purchase experience very good and purchased the vehicle.
What blew me away was the after sales service. Shortly after driving the vehicle home we noticed a noise coming from the front end. I decided to take it to a Mazda dealer to have it inspected and they confirmed a part Connected to the suspension is damaged and needed to be replaced.
We contacted Gary and explained to him that a part is damaged, not expecting much. Gary was sympathetic and spoke to his bosses Andrew and Sam. We were told to bring the vehicle back so they can do an inspection on the damaged part and repair it!
Good service to get a sale is to be expected. The after sale care we received is beyond what we or anyone could’ve expected.
We would not hesitate to recommend Gary or Murray Hyundai White Rock to any of our friends who are looking for a new or used vehicle. 5*
From Peter answering questions after hours to the warm team environment, it was definitely a positive experience during my most recent car shopping experience. In the hunt for a new car for my mother, we met all types of sales people. Some who made us uncomfortable or even tried to bully us into a sale. Along the way we met some nice individuals, but truly the collective positive experience from a good chunk of the staff that work at Murray made the car purchasing experience enjoyable. Big thanks to Peter, Andres, Carly, Melissa and others who took care of my mother these past few days. I would definitely recommend them to anyone in the market for a new Hyundai.
Peter was our sales person , He answered all my questions even on his off hours to help me, staff was friendly and wearing masks, hand sanitizer was available. Everyone that helped was fantastic.
Good first experience for buying a new car.
I am so impressed with the excellence of sales and service I received when purchasing my new vehicle. Thank you so much Shelley and Danny. All staff involved in my purchase were so kind and thoughtful. I would highly recommend this dealership.
I recently had my SUV detailed here and having 3 dogs it was not in good shape. It came back spotless! I highly recommend them for any detailing, they did an amazing job for a great great price. Thank you to Danny, Jesse and Charlie!!
Thank you very much for taking care of my sonata. Friendly staff and great service. Quality work and reliable people.
Special thanks to Danny Jang and Lucas Pretty!
Wonderful all around service. Great buying experience and awesome people. Highly recommended. I love my Hyundai Ioniq!
Helpful, patient and friendly staff. On to explore with our new EV.
Great and professional service. It was great dealing with ANDRES and an Andrew. Both did great job for providing new vehicle
Thank you to Andrew, Andreas and the lovely lady in finance at this dealership. No pressure, fair deal great customer service. Thank you
My 2nd Hyundai. They are great vehicles!
Amazing Service !!!
Ricky in the parts department went above and beyond in providing parts service to our shop today. His knowledge saved us a lot of time. It's guys like Ricky that help us succeed with our clients. Thanks a lot.
Professional and friendly sales team selling a great product. The service department is always fast and efficient. Sam in sales and Danny in service are perfect examples of why Murray Hyundai should be at the top of your list for anything car related, but especially Hyundai. Lots of vehicles for a very cramped location.
If you are looking into purchasing a new Hyundai I highly recommend going to the Murray/White Rock Dealership. The staff are welcoming & helpful. My salesman was Peter; he provided me with great service & I highly recommend him to anyone looking for a new car. Ask questions & they will be answered.
Thanks Peter & the rest of the team at Murray Hyundai !
Great experience whether its the Sales or Service team. On multiple occasions i find that you get the right advice, support and service, with the marketed quality and experience met by the team. The team is professional and super nice and as a customer makes you feel good about taking your business there, which cannot be said for other dealerships experience. I can also tell that the team enjoys working there which says a lot about management, this is huge because evidently you get a much better sales and service quality when the environment is set up for it. Really glad this is where i need to go. Special thanks to Jesse (and the service techs) for setting up the right service, I’ve had some issues and after part 1 maintenance the car is already running much better.
There is just no way you can go wrong at this dealership. The experience totally exceeded my expectations. Buying a car is usually a process of high anxiety - not here. These folks are amazing. Simply put - go there - you will not be disappointed
After exploring different cars at 5 other dealers, I was relieved and very well taken care of at this one. Great salesperson, reasonable managers, and fast and friendly help with financing. First time customer; this will be my first stop next time. Just overall happy with the entire process.
What a great team, Professional,Polite,Knowledgeable and transparent.
they had all the answers to my questions and the price and deal they quoted was exactly what i paid.
no hidden surprises.
Thank you Peter and Melissa in Sales for making the decision easy.
and thanks Carly in finance :-)
I drove away in my new Hyundai Tuscon knowing i chose the right car from the right dealer.
Thank you
Stu
A decent place to peruse a vehicle.
Friendly staff and clean premises. Served by a fine gentleman named Peter. No pressure Peter. The parking for a potential customer is almost non existent. Apart from that it's a positive experience.
I took my Genesis for a service 3 major check-up and could not be happier with the quality of the service provided by Murray Hyundai. The service advisor Jesse with excellent to communicate with, and he kept me informed along the way. They were super professional: got a brand new car as a loaner, a free car wash and vacuum and more. I would highly recommend this dealership.
Excellent experience. Jason was helpful, honest, and not pushy in the slightest. Really appreciated how he didn’t “dumb down” things for me as a solo woman buying a vehicle. All the staff were welcoming and friendly. Michelle in the financing department is incredible and an absolute gem of a human being. Would definitely recommend these great folks! 👍
I couldn’t have been happier not only with my purchase of the Kona EV Premier but more so with the professionalism of both my sales agent Adam Russell as well as the Finance Team of Carly and Melissa.
At no time did I feel pressured to buy and was most impressed by the courteous and knowledgeable assistance. I would highly recommend this dealership if you’re interested in a new or used vehicle.
Took my genesis in for a faulty sensor which is covered under warranty. When I get there, the service rep Lucas tells me that it's 430 and they might not be able to get it done by the end of the day. First off, your company was the one who booked me in for 430 and knew what the issue was. Second if the day was busy then you could have called and informed the customer to rebook their appointment. Anyways after telling him this, he says we will try our best to get it done by 6. Once they finished looking at the car, he comes to tell me that the sensor was damaged and will not be covered under warranty. I tell him I've had the car for almost a year and have not gotten into any accidents, it also doesn't make sense electrically for the sensor to fail years after a collision. If it was due to damage it would fail upon impact. Then he says it could have been from a parking lot bump, again there's no physical damage on the bumper and makes no sense. So I ask him I'd like to take a look and see this "damage" and he says oh sorry the bumper was put back on. Why would you put the bumper back on when replacing the sensor is only a 15 minute job! Everything seemed very suspicious and I felt scammed as they took payment still for checking the car. Probably the worst customer service I've ever dealt with, DO NOT RECOMMEND GOING HERE. AVOID AT ALL COSTS!
A great service team. I’m always greeted with a smile, and they even remember you by name. Such a family vibe when you go, and they always make me laugh.
Was referred to Dave Alfawicki from a colleague and although we did not proceed with a purchase of our next vehicle, of all the dealerships we visited, Dave was the classiest and most professional sales person of them all. We felt his concern for our needs was most important and his knowledge of the product was more than sufficient. Highly recommend!
My partner and I purchased a vehicle from Murray Hyundai earlier this year after ours was written off in an accident that wasn't our fault. After the start-to-finish headache of dealing with ICBC which seemed determined to leave us footing a huge part of the cost of replacing the vehicle we lost, Shelley and the staff at Murray Hyundai were a breath of fresh air. Everyone was helpful, friendly and accommodating. Their pricing was fair and we got the perfect replacement vehicle at a price we could afford. If I lived closer to White Rock, I would be returning for all my future servicing needs!
Love this place, Andrew and the Wonderful credit associate were kind and helpful. They made buying a car painless
Just had my Santa Fe serviced and they did an excellent job. All the staff at the dealership are extremely friendly. I purchased my vehicle through Dave Alfawicki who was outstanding to deal with; professional, courteous, sincere and knowledgeable. I've since sent many of my friends to Dave and each and every one of them have been impressed with him. Kudos to Dave for recommending the Santa Fe, one of the nicest vehicles I've ever owned.
Dave Alfawicki was great! Well connected, very personable and easy to deal with. We would refer him to any of our friends.
DEEP SCRATCH
Took my car in for service but didn't notice until a couple hours after I left, that there was a deep scratch in my rear bumper and a oily thumb print above it.
I contacted Danny, sent him the pictures and waited for a response. I called multiple times and went into the dealership. After 2 months I went back in and confronted Danny. He blamed me and refused to take ownership of his crews mistake.
Be sure to do an inspection on your vehicle before leaving here because ICBC won't cover damages found after leaving their lot.
So it was time for me to get a new vehicle which is great except for the process which I absolutely hate! Long story short, after doing my research I had narrowed it down to 2 vehicles. Went to a local dealer to test drive it and wasn’t impressed with it which left me with my other choice, the Hyundai Tucson as I live in Vancouver, I have 2 dealers somewhat close so I went to the dealer on boundary with the intention of test driving the vehicle. Wandered around the lot looking at vehicles and nobody came to ask if they could help so I ended up leaving due to lack of service. So I thought I’d try the next closest dealer (also a Open Road dealership) but this time I’d call to set a appointment I called 3 times and twice it rang and rang before going to voicemail and the one time someone answered, they asked me to hold and after being on hold for almost 5 minutes I hung up. I decide to try one more Hyundai dealer and if unsuccessful I’d try another brand.
Murray Hyundai White Rock came through for me thanks to the general sales manager Melissa Milnes Talking to Melissa on the phone to arrange everything before I arrived there was easy, non stressful and pleasant. Melissa said she would call in the morning once everything was approved and true to her word she did. She asked when I would like to come in and when I arrived, Mellisa was actually in the process of parking my sparkling new Tucson out front. Melissa was extremely professional yet friendly and approachable which is a complete 180 from the usual pushy sales pitch I’m sure everyone expects. After showing me my vehicle, Melissa introduced me to Melissa in the finance office who I’ll refer to as Mel to avoid confusion. Lol. Mel was just as friendly (yet professional) and we had a good chat before she explained everything about my finance agreement and terms. Mel also pointed out a error on my credit report with one of the credit bureaus (thank you!) that I need to get fixed. When I finished with Mel, she led me to the insurance desk and once done there, Mel handed me a folder with all my paperwork and walked me over to Melissa who then went through all the features on the vehicle with me.
Finally I just have to say a HUGE thank you to Melissa and Melissa (haha) for making the whole experience a enjoyable, relaxed and easy experience which is what buying a new vehicle should be.
Go see the two Melissa’s, you will be glad you did!!!
Full disclosure, I haven't yet purchased a car from this location, however I felt it important to give credit to Shelley for her excellent service. She really was a joy to deal with and I'll gladly drive the 30 minutes back just to buy from this dealership (and Shelley). This is a very trustworthy team from what I can tell. The opposite can be said about the Toyota dealership next door.
Will be making a decision soon.
Finally found a place where I can take my car for honest, reliable service. Had nothing but problems with the Kia dealerships! Thanks to Charlie and his team in Service, I can be assured that ONLY THE REQUIRED WORK will be done and in a professional manner. Nice to see that the service manager Charlie followed up to see how satisfied I was with the service. Guess I'll be buying a Hyundai a second time as new next car! Too bad KIA!!!!@@
Great service! Gene and Mellisa were honest and upfront ! They really made purchasing a vehicle a lot less stressful! After visiting three Hyundai dealerships I was amazed by their professionalism.
Bought my brand new Elantra 2019 from this dealership and they literally sold me a piece of junk. Called in a few times and left my name and number but no one called me. Asked them for an exchange and was told we don't do that. Why even advertise if you can't replace ?
The car has serious steering alignment issues to the point that it is unsafe for driving( have been working with diff dealership and even they say that it is beyond repair as the issue comes back)
Will be escalating it this week beyond dealership level. You just lost a bunch of customers as my friends and family are never going to buy a vehicle from here based on the experience I have had since December 2018. THANKS A TON FOR RISKING MY LIFE
Top notch customer service and I have been coming here for the past 5 years. Whoever you deal with in customer service will take the time to explain any problem you may have with your car. My one criticism which would apply to any Hyundai dealer is the costs of filters for your car. Amazon cabin filter $8.87 USD while at the dealer $40.00 CDN. Were not talking quality here, just a sort of ripoff. And I will not go into the large cost difference in engine air filters.
We can’t thank Shelley Dennison enough for her exceptional customer service. Shelley is genuine, personable, friendly, caring, thoughtful and knowledgeable. Working with her is so easy and she is accommodating in every way. Murray Hyundai White Rock, you have a truly remarkable and outstanding employee and we highly recommend her to anyone looking to purchase a car. Thank you so much, Shelley for looking after us and taking care of all our needs. You are a rare gem!
Love my Elantra. Be prepared to fight for all you were promised. Service can be spotty at this location. Be careful of the program re small dings and chips in the first year. I had several issues and all that happened is I had to buy my own coloured pencil and fixed my own chips. The vehicle is a honey... be careful!
After shopping around for a while, I found a great deal on a lease trade-in for a 2019 Ionic plug in hybrid. Peter from sales was unassuming and extremely helpful. He worked with me to find an amazing car at a very fair price. I didn’t feel pushed into making my decision and I ended up with the car of my dreams. Do yourself a favour and go here first if you’re looking for a car.
We were very pleased with the customer service provided by Peter. He went above and beyond to ensure we had close up pictures of any imperfections of the vehicle before we came to town to view. We were working within a very tight budget and he did all that he could to accommodate us. Peter was upfront, courteous and easy to work with. I felt very confident that when I came in to town to view the car, there wouldn't be any surprises.
Great customer service! I met with Adam and he told me everything about the car and was very responsive in his online communication. His manager Melissa was super kind to share her own driving experience and even offered her own car for a test drive so I can compare to the one I was considering. Even though I didn't end up buying a car from them, the experience was excellent and smooth. Will be considering this dealership in future searches.
I have recently bought Santa Fe from Murray Hyundai White Rock and received the best sales experience. Peter from Sales department was very professional and concerned about the customer's need and helped me throughout the deal. I would definitely recommend people for a visit at least to explore the product. I hope the same from Murray Hyundai in future for the after sale services.
Outstanding professionalism and service from Gene, Sarah, Melissa, and the whole team! I came to visit under adverse circumstances as one of my favorite vehicles was written off by ICBC, and I left with a brand new Sonata that is essentially paying for itself with the fuel savings, and provides peace of mind with the 8 year warranty. The car is amazing and perfect for my driving conditions and I am really looking forward to visiting the team for my first service at 6,000 km. See you all soon and thanks for the great service!
Outstanding professionalism and service from Gene, Sarah, and the whole team! I came to visit under adverse circumstances as one of my favorite vehicles was written off by ICBC, and I left with a brand new Sonata that is essentially paying for itself with the fuel savings, and provides peace of mind with the 8 year warranty. The car is amazing and perfect for my driving conditions and I am really looking forward to visiting the team for my first service at 6,000 km. See you all soon and thanks for the great service!
Very Happy Customer!
Purchased a 2014 Santa Fe Sport. Everyone we had contact with was extremely friendly and helpful. Kudos to Peter, Travis, and Sarah for making it a hassle-free buying experience. Lots of laughs with Kevin and Andy. Would definitely recommend them to anyone looking to buy a vehicle. I'm sure we will be buying our next vehicle there.
The Service personnel are very helpful, knowledgeable and courteous. Delivery on work performed is very reliable.
I purchased a used 2009 Ford F-150 4x4 truck from Murray White Rock. Not only did the staff go way out of their way to get it ready, get the right loan for me and when all was done I even had 3 months free Sirius XM radio.
I have had them service my previous vehicle and their service staff is very knowledgeable and friendly.
All in all I highly recommend not only buying a new or used vehicle but also having them service it for you.
THANKS MURRAY WHITEROCK HYUNDAI !!!!
Nothing but excellent service from this dealership. The whole team of staff are very professional, especially Travis, who has been my salesman for the two cars that I have purchased from this dealership. He gave me an exceptional deal on my 2013 Santa Fe. I will definitely be returning when it is time for an upgrade, if the deal is anything like the last, I could be coming back sooner rather than later.