Don't go with dealership named Terry, he stole my deposit from taking advatange on me. Really bad experince, didn't explain the extra money I need to pay until I have signed paper. I can't get my deposit back when I changed my mind. Don't go that place ever. And don't trust the promises he gives you, bullshit.
Thank you very much to the whole team and especially to Andy (you were wonderful to us !!!) and Quentin for their very good service, understanding and patience for older nervous people. Thank you, thank you and see you soon. Hanna and Ryszard
I've always have had a great experience with servicing my Genesis G70 with OpenRoad Hyundai. Genesis offers a concierge service where my car is picked up from my home and then dropped off the same day. They also provide you with a Genesis rental to use for the day and do a great job of cleaning my car. Matt, the service manager, and his team are always super helpful both for the servicing and also when I went in to purchase a set of winter rims and tires. They're all very knowledgeable and have a strong commitment to customer service.
I had no problem.
I found out I need a new engine, and that it is covered by warranty, plus I get a free car rental.
Inconsistent service level, promised to have my car washed after service was performed but did not materialize! Previous service was done more satisfactorily, but this major service turned out to be lacklustre!
I visited this dealership recently to test drive one of their SUVs. Car dealerships seem to be one of the last hold outs for blatant sexism, so I was expecting to be irritated, but was not prepared for my interaction with one of their sales associates. From being up-sold trim to include keyless entry because "this is better for women", to asking for my "beautiful drivers license", and being asked if I needed to be shown how to adjust the seat while I was pulling the seat forward. Even if this was the car for me, I would have gone elsewhere to complete the transaction
My friend brought a car from here two weeks ago. I don’t know how these sales people can sleep at night especially the salesperson called Alfie. He scams customers said they will give out free accessories and end up charging it with out telling. Will tell other friend don’t buy anything from this untrustworthy company!
Horrible sales experience from Alfie and his manager. Very unprofessional sales tactics and deceiving tricks. Recently made a purchase on the new 2020 Hyundai Sonanta Hybrid ultimate. Alfie promised free premium all weather floor mats, cargo tray, winter tires and 18 in wheels for free but will not be able to lower the car price. So we agreed on the sale believing that I was getting an amazing deal. However they included all the accessories in my monthly payments. Alfie never showed me the total cost but only showed me the monthly payments. I was only able to see all the cost after I signed and got the car.
Price of vehicle $ 41,709.46 including destination charge
18in gloss black Weave Spoke Alloy $1,183.04
Premium all weather floor liner $406.95
administration fee $599
finance fee $399
Cargo tray $278.45
total price of $44,575.9 before tax
If I got all the accessories as promised the total should have been
$42707.46 before tax
Can anyone please tell me why I see a difference of $1868.44?
Do all car dealerships put hidden costs at the end?
When I called to Alfie all he would say was he lowered the car price to make up for the accessories but he only dropped the vehicle around $300 and when I asked for the manager the front desk will tell me he is busy.
In addition, las Wednesday I made an appointment to pick up all my accessories on Monday. But when I went to pick it up today my wheels were all covered in white lubricant they used to put on the tires and were never wiped. It took me 2 hours to clean all the wheels because they did not clean it before it dried up. Hyundai Richmond had almost a week to get it cleaned and ready for the pick up date
All in all, had a horrible experience purchasing a car for the first time Hyundai Richmond and would not recommend this location.
Avoid this place and the unprofessional sales tactics. Recently dealt with Grant and his manager Harvir for a new vehicle, they both were not up front and played games throughout the interaction.
Too many red flags, I should have known as now that I look at the Google reviews there are dozens of 1 star reviews for this dealership (unusual for a good reputable place).
Just came from the service. I had an issue which was quite scary for me & my family. With Victoria Hyundai dealer, I raised that issue a month ago to be charged for nothing & had to wait for 3 days. After a month, I felt something was wrong for certain. I visited this place & got it fixed in less than 2 hours. I was being listened and was immediately attended. I was charged half of what Victoria Hyundai charged me. I am able to continue my work without any loss. Thank you.
I am very happy with the very professional customer services offered by OpenRoad Hyundai of Richmond. I highly recommend their product advisor, Frank. He was friendly, helpful, and very knowledgeable person.
Very pleased with the my experience with OpenRoad Hyundai of Richmond and especially Frank compared to my experience I have had with other Hyundai dealerships in the great Vancouver area.
Sam Wong is the go to guy if you are looking for a new or used car. (especially Hyundai) Easy to get along, informative and not pushy at all. Different from typical sales as I'm in sales myself. I had a very pleasant experience with him and definitely recommend Sam!
As the owner of a Sonata and a Genesis G80, I see the sales and service departments of OpenRoad Hyundai (Richmond) more than most car owners. While the sales team are always professional, our relationship is quite brief. My long term relationship with the service department is where this OpenRoad really shines. Sometimes having a vehicle serviced is a bit like going to the Dentist, necessary, but not always something to look forward to. The always friendly, professional, Advisors and Techs are lead by the excellent Service Manager, Matt Leung. The team in the service department at OpenRoad will make your visit virtually painless, unlike the Dentist.
Had a great experience with the service team! Mika is extremely friendly and knowledgeable. Bryce is an expert and was able to determine the issue with my car right away. I also recommend seeing Wilson if you're looking for a new car. Set me up with a beautiful Genesis G70.
The Best Service Ever
I have had my 2018 Genesis serviced at Richmond Open Road Hyundai for the past two years - I can’t praise highly enough the quality of excellent customer service I receive. The service manager Matt and the Genesis tech Bryce always go to extraordinary lengths to ensure the highest level of customer satisfaction ( including Matt , on his own time, personally dropping off at my home my dry cleaned shirts that I had inadvertently left in the trunk of a loaner car!!! ) .The service reps are consistently friendly and courteous and the service to my Genesis exceeds my expectations on every level - After every
service , I drive off the lot feeling like I am leaving with a brand new car !
. I love my Genesis but I love the service I have received from Open Road Hyundai even more .Many thanks
A friend of mine recommended me to this dealership. I was a bit skeptical since I was looking for a cheap and affordable car and was not sure if I will be able to find one. My sales consultant Sam Wong helped me get in a Tucson and broke down all the pricing for me clearly and thoroughly. I am really thankful for his help and the staff at Richmond Hyundai.
My lease is up very soon and decided to shop around for my next car. I went to Hyundai and the beautiful sales Jessica Chan was so attentive when I told her about my situation. She explained the different options I have if I lease a new vehicle now or later. She was very helpful, transparent, and informative!
Excellent service. My mother in law dropped off one of our family car there for oil change and inspection, Ivy was very nice and helpful, car is washed and returned on time as promised. We definitely will refer friends to go there for servicing as they help to take care of other brand and model too (not only Hyundai). Great place, great people and great service!
Dropped my car off for servicing. Staff were wonderful to work with and answered all my questions. The shuttle service driver was also extremely friendly and on time. The servicing department staff communicated with me before they did any extra work and explained the situation very well. Will definitely be booking my next serving appointment there.
Extremely friendly and helpful sales team. I was in the market for a used vehicle and they guided me through the whole process from narrowing down the best car suitable for my needs, and providing me with a reasonable market value offer for vehicle. Although i spent many hours there, they were extremely patient with me. In addition it was nice to see that the sales manager even stepped in to help. Thanks for making my experience amazing.
Great customer service! We have been bringing our Santa Fe to Open Road Hyundai Richmond for over 4 years now and really impressed with the overall care and speediness. The service manager, Matt always goes above and beyond to ensure that we have an excellent experience here.
I always take my car here and the service has been exceptional every time. I came in last minute because someone snapped my wiper and I was in and out of there in 10 minutes. Sam Ho was super helpful and informative on the phone and does a great job of explaining all your options.
We were quite impressed with Matt's service. He went over and above what we originally asked for. We had a flat tire while we were shopping in Richmond. We stopped by Open Road Hyundai because it was the closest auto shop. Matt didn't charge us and said it was on the house. We were really impressed with how fast the service was and was astonished on the free service. We will definitely come back to service our Hyundai on our next service date. Service is definitely better than Vancouver.
Randy
I brought my car for servicing at the Hyundai Richmond Minoru branch after talking to Katrina. I discussed the things I wanted done on my car with her. She got back to me with a ballpark cost and booked me right away. Overall, it was a very pleasant experience for me – staff were knowledgeable, I got prompt attention and most of all, I had things done to my satisfaction. It was my first time to get servicing done at that branch and definitely will not be my last as I look forward to my next maintenance. Great team, great service! Keep up the good work!
Exceptional service every visit! Normally I wouldn't even remember the names of the Service Advisors that assist me on my visits, but Samuel Ho gave me such a lasting impression, that his name is always the first name in my mind when I hear OpenRoad Hyundai. His professionalism and enthusiasm is the epitome of what defines a Service Advisor. Sam, if you're reading this, Keep up the good work! I'll be looking forward to my next visit.
Great store & even better staff! Highly recommend Brandon Sanchioni and his team. They went above and beyond to ensure a smooth and comfortable buying process. No pressure & overall really enjoyable conversation!
Matt was super helpful and accommodating, showing me lots of different prices and options. Was super fast fixing my issue and scheduled me in quickly as well. Thank you!!
Great service. Really busy but the sales advisor Mikaella still took time to be courteous and nice and to make sure the process did not take any longer than it needed to be.
I went in the other afternoon and Samuel Ho the service advisor helped me service my car. He was very informative and honest with what I needed. He saw that the service was thorough and timely. I have never had such good service elsewhere. I would highly recommend to others that they go to Open Road Hyundai and ask for him!
Had a great experience servicing my car here. Sam from service department was extremely friendly and knowledgeable to make sure my needs were met. Highly recommend this Hyundai location!
We had auto service there since we purchased our vehicle. Great customer service and efficient. Louis Tick, who is our Service Advisor, is courteous and helpful.
I was in Hyundai Open Road for my service today and i was really happy to see the level of professional service these guys give to their customers. Right from the time you enter to the time you leave. I brought a Hyundai Accent from this place and it was hassle free. i always recommend this place to all my friends,if they need any new cars.
Keep up the good work and wish you guys all the best.
Warm Regards,
Deepto Ray
I'm not fond of the price since it's always more expensive than Canadian tire, etc. But the service is always fantastic, and Sam is always a pleasure to talk to and he always give the best customer service. He also remembers his customers as well even though we only met twice. So despite saying bye to my money, I never regret a thing because I always leave with confidence that they took care of my car and I leave the place with a happy attitude.
Service: I had my '16 Tucson in recently for some warranty work, and was very pleased with the level of service from Sam and the team there. While other dealerships seem to triage their appointments according to the value of the service being performed, it seemed to me that my vehicle was being handled by the same mechanic each time, to ensure that the identified issue was fixed properly. Estimates for service time were accurate, and all staff there were pleasant to deal with. Since this was no charge warranty work, I can't comment on service pricing, but I will definitely be taking my vehicle back to this Hyundai location, when the need arises.
I got my second Hyundai from Sam Wong last week. He made the experience easy and convenient. A pain free process and I think he did his best to get me the best deal possible. Highly recommended.
The team at OpenRoad Hyundai were incredible. They have provided me and my family with excellent customer service and I believe they have a reputation for outstanding professionalism. I was relieved that the buying process was easy as this was the first time buying a new car and we also left with a great deal. I want to say thank you to the amazing team and to Sam Wong our sales rep.
Truly great service. This location is a bit small and tight on space but as soon as we entered my girlfriend and I were greeted by Sam Wong. He was incredibly responsive and helpful. Will definitely come back when we make our choice on purchasing or leasing a car. Thank you!
I came to Richmond Hyundai last week with my boyfriend and we were assisted by Sam Wong. He was very helpful while we looked through the cars available and took the time to ask about what we did for a living and our hobbies. Although we did not end up purchasing a car from him, we told him that we were participating in the Pride Run and Walk in July and Sam contributed a fair amount to the event and promised that he would promote the event to all his friends and family. Stand up guy and very helpful!
At OpenRoad Hyundai in Richmond, every single person there – from initially entering the building or walking past you inside – acknowledges you with a hello and a smile. Beyond the purchase which I am happy with, it is the fantastic service afterwards that has me writing this positive review. I like how the mechanics come forward to explain things or meet you and are not kept behind the scenes. I would highly recommend being a customer at Hyundai.
I’m in the market for purchasing a new car and stopped by this location to check out the inventory. Sam Wong helped me out and showed me some of the models I was interested in. Sam had an outstanding customer service, was very approachable and had a solid knowledge of the inventory. I strongly recommend this location to anyone who is looking for a reliable vehicle
Our salesperson, Sam Wong, was by far the most informative and professional salesperson I have dealt with. He was honest and responsive in answering all our questions and concerns. I would recommend him to all my friends who are interested in buying or leasing a new vehicle.
I recently had the absolute best service with Sam Wong assisting us with our Kona electric purchase. His honestly and always having our best interest had made our vehicle purchase experience a memorable one in the most positive way. Thank you Sam Wong for your fantastic service and keep up the great work!
The Richmond Open Road Hyundai temporary location is tight on space but they still manage to provide excellent customer service. The staff are personable, polite, professional and genuinely helpful. In particular, Samuel Ho, the service rep today, represented the company well and should be commended for his hard work, efficiency, professionalism, and attention to detail. They also keep you up to date with text notifications. Free coffee and water is standard in most dealerships but nice nevertheless. A shuttle service is also provided if you’d rather go to the nearby malls instead of waiting on site. Booking was convenient and they can often accommodate you on short notice, even if it’s the very next day. Overall a very pleasant experience.
Great job service department. - updated: 2019
I have never taken my vehicle elsewhere then to OpenRoad Hyundai. Certainly there are always "deals" at other places but the main reason is because of the people at the Service Department. I know what I paid for is what is in my best interest and this is coming from us buying a second car from this dealership. Both cars where serviced only at this dealership's service department.
Thanks once again for a job well done!
I went to the Hyundai Service Center to exchange engine oil
For reference, I am Korean and I have only been in Canada for five months
I hope you understand the lack of English skills
Their attitude toward customers first was perfect
There were also Chinese-speaking staff in consideration of the Chinese who live in Richmond
There was no boredom in the course of the car repair and some snacks
The space that I could wait for was as comfortable as my house.
I always gave satisfaction when I used modernity in Korea
But the modern Richmond store in Canada surprised me even more
Even though we asked for engine oil exchange, tire pressure check, indoor car wash, audio automatic update, washer fluid supplement ...
They checked it out even though I didn't mention it
How much fun are you having?
Their services that impress customers beyond simple service
My car was modern in Korea and is still modern
If you repurchase, you will take them for granted
Really nice sales and service staff here. The new location is *huge* as well. Nice, new, and spacious.
The Club OpenRoad points are a plus. Make sure you inquire about that when you buy a car here! You get a discount if you have points.
The team at OpenRoad Hyundai were fantastic. Jessie in particular was very friendly, knowledgable, and extremely helpful in all steps of our purchase.
When my wife and I went to buy our first brand new car in 21 years we went to the auto mall in Richmond and we were so impressed with the friendliness and and professionalism we received from the salesperson from Hyundai we bought the car then. That was over a year ago. Since then I have taken the car in for routine service. My first visit to the service department I was greeted by Molly. She was and still is amazing. She is friendly courteous and most of all really cares about what I have to say. If I come in with a question or concern about the car she always goes the extra mile to answer and solve the problem. She is a reflection of the whole service team. They are amazing to deal with.
I was recommend by a family member and heard many good things about this dealership so I thought I will go check out their service and parts department since I needed few things repair, tune up and tires. I found the staff were extremely friendly and helpful. Matt from service and parts department spent extra time to explain my service and parts I needed. I found the pricing is fair and no difference from other retail stores. While I was waiting I was offered complimentary beverages ,also it was a nice experience to check out all the new and used vehicles on their lot to choose from. Highly recommended. A+
I have been happy with the service received.
However, I am disappointed with the value of the "bumper-to-bumper" extended warranty. I was advised at the time of purchase that the extended warranty was full coverage for the extended time period for items covered by the regular warranty.
The other day I had to have my fobs reprogrammed because they stopped working, one altogether and then other during cold mornings. This would have been covered under the normal warranty.
I was advised on my last visit that the sound system is not covered beyond its normal warranty of three years.
While I have no problem with the cost of normal replacement of items that suffer wear and tear (tires, brakes, spark plugs, etc.) from regular use I am finding the loopholes in the extended warranty frustrating. I even had to pay to replace the windshield wipers in the first year of service with less than 5000 KMs. on the vehicle.
I bought a black Genesis coupe and I loved it!! it drove just like my old G35 that I reminisce about all the time! So I decided to sell and transfer it to my sister and got myself the newest genesis sedan. It drives incredibly smooth and the seats are so comfy. THE BEST PART IS THE COOLING SEATS HEATED WHEELS!!! great customer service, very attentive and helpful