We were looking for an EV to take advantage of the federal and provincial rebates. We visited Mertin Hyundai and were told by the sales person that there is no movement on the vehicle MSRP because they are so desirable, and there would be an additional $599 document fee to process the transaction. We completed a credit application for the advertised rate of 1.99 over 84 months. We were approved and when it came time to actually purchase the vehicle, the sales manager Adam Ratvay noted there would be an ADDITIONAL $930 in fees including a $500 "finance fee". This fee was not noted on the credit application anywhere and effectively changes the APR advertised by Hyundai. This is fraud, we walked and we will never deal with Mertin again.
I’m so happy with my new Tucson! Thanks to Saad who gave me everything that I was looking for and then some!
Tanya makes the less fun paperwork part of buying a car way more enjoyable! This is my third vehicle from these guys and she’s been there for them all. So kind and helpful and so so patient.
Hands down the best dealership I have ever been to. 10/10 highly recommend!
Edward was the most knowledgeable and helpful salesperson. He is an excellent resource and is personable while being professional and courteous. Jessie was also helpful and eager to provide great customer service.
Had no bad experience here. Unlike other demeaning experiences I've had in other dealerships.
Recently we went to Mertin Hyundai in Chilliwack to check out a Hyundai Kona EV. We wete attracted to this dealership because of ratings and reviews that we had read online. We were not disappointed!
We dealt with two salesperson, Jesse and Matthew. They were both friendly respectful, knowledgeable and patient with us.
Also we met Vince, the manager who was very friendly, accommodating and gracious to us. We are seniors and we appreciated all the patient people at Mertin Hyundai. We certainly did not expect to be shopping for a car during a pandemic but our other car had "bit the dust." Consequently, we appreciated their attention to Covid protocols.
As for the Kona EV we ended up buying, it is a dream. We are so glad that at Mertin Hyundai, the team made us feel like they are available anytime to answer questions we might have . We highly recommend Mertin Hyundai to anyone!
Great service! They came in on their day off to have me taken care of. Super friendly staff, would highly recommend this location.
I have owned Hyundais for over a decade. I quite enjoy them, and am a HUGE fan of Velosters. I have owned my Veloster turbo for just over two years... it is a dream to drive... right up to when my turbo gave up the ghost and died :( (I feel it necessary to mention I bought it used) If you know anything about turbo... it’s an EXPENSIVE fix. William, worked overtime to help in my particular situation , digging in to every possible avenue and option, explaining to me the whys, wherefores, and how tos of the repair itself. Between William and Jon, the service manager, they went over and above to ensure my car was fixed and that I was not just satisfied, but blessed beyond measure at their efforts. I have had several opportunities to work with the Service team in Chilliwack over the years and I have never been disappointed. Thank you for all of your incredible work guys! I am one happy customer... and I’ll tell anyone to check out your shop when they need service :)
Absolutely amazing treatment. I purchased a great little Kia Forte for my daughter and grandson to have. Nick in Sales and Tanya in finance were amazing, treated her very well even though I was the purchaser. Excellent care taken to make the experience for my daughter a great one. We were in and out in just a couple hours from test drive to driving home with the new car. Great finance terms through TD bank secured by Tanya, great lady. Highly recommend this dealership.
You never know what your going to get with a car sales man. I am the type of person to do some research before I go into a dealership. Typically I end up knowing more than the sales person about their cars. This was far from the case here. Nick knew so many features about the new Palisade is was awesome. He really gave me an appreciation of the feature and safety designed into the vehicle. So much more than I go from all the online reviews and comparisons.
My wife and I bought our vehicle from mertin Hyundai and we are very happy with the vehicle and the experience. They had the best deal around and were friendly and helpful. It was quick easy and i would definitely recommend them!
My husband and I bought a Kona from Mertin Hyundai last week bad we had an amazing experience! Our salesman Nick Spencer was SO friendly and helpful. There was absolutely no pressure to purchase anything (which we have experienced elsewhere) and all of our questions and concerns were taken seriously and answered thoroughly. I highly recommend that you ask for Nick Spencer if you're looking to purchase a vehicle from this dealership - best experience we've had buying a new vehicle!
The first time my boyfriend and I ever bought a car was last year, and we ended up totalling it in an accident a few months ago. We had the absolute worst experience with the dealership we used last year and it made everything so much harder to deal with the aftermath of the accident. Since we had such a bad experience with the first dealership we were very hesitant to go to any other dealership. We have a few friends that have Hyundai's so we made the decision to go look there. We dealt with Nick first and he was AMAZING!! He didn't pressure us ONCE nor did he get impatient with us. He just went through all options as well as went into detail about everything we needed to know and didnt hide anything!! It took us a few weeks to finally make a move on a vehicle and once we did he did everything possible to get us into the vehicle we wanted. From him we went to Tanya who worked with us on all the finalizing paperwork and she was just as AWESOME! She was so sweet and made everything super easy as well as was so patient in letting us make a decision on what warranty to go with. She was super personable and just made our experience a 5 star! We will 100% go back to them and we will recommend this dealership and these staff to everyone I know!!
We purchased a brand new 2020 Hyundai Sonata and we love it so far. We had a great sales experience with friendly and knowledgeable staff that made us comfortable in our new purchase. We were looking for something that was comfortable, practical and also something that included good safety features. We never felt pressured or rushed into making a decision but were guided into making the right choice. Thank you to Mertin Hyundai and staff. We will recommend you.
Attentive salesperson, very good product knowledge. Bought a 2020 Kona with a small scratch and was fixed within an hour.
As a first time car buyer these guys definitely over exceeded my expectations. They were there for me every step of the way, making sure I was getting exactly what I wanted. I felt so comfortable with Adam, Nick and Tanya. If this pandemic was not occurring I would have probably given them the biggest hug! Nick even called me the next day to see how I was liking my new Tucson and saw I can contact him with ANY question. It's nice knowing I'm not just stuck learning about the SUV all on my own. Great team!
Recently purchased a 2020 hyundai tucson from Mertin Hyundai. Drove out from Surrey after talking to Nick one of the sales people on the phone. He was not pushy at all answered all my questions without trying to sell me anything. Had a great experience buying my first brand new car! Would definitely buy from Mertin hyundai again!
The only place I will buy a vehicle, they are an amazing, welcoming and helpful staff. They all have a ton of knowledge and are able to answer any questions ot concerns you have.
I'm so thankful for the wonderful team at Hyundai Chilliwack.
I had an unfortunate situation I needed another vehicle, it was complicated and detailed and the team at this location were amazing to me, helpful, thoughtful, kind and knowledgeable. They made my situation so much better and I am grateful. My
Incredible salesman Matthew Hnatiw, who I highly recommend! Adam the sales manager and Tanya in finance, a wonderful team to work with. I highly recommend them! 5 stars from me!
One of the best experience when it comes to buying a vehicle. Thank you Ed for educating me on the whole new world of electric vehicle! Thank you Adam for working wonders! I promise to keep my end of the deal. Awesome team of people to deal with. And the car itself its super great to drive. I bought it without test driving this how great the team was. And i would do it again. Thank you
6 vehicles in the family bought from Mertin Hyundai Chilliwack. Always professional. Never pushy. There service and sales staff make you feel at home. I have my 3 rd car from them now. My last 400.000 k have been done in a Mertin Hyundai. I will be back in another 200k
I just bought my first car... a Hyundai Elantra. I dealt with Nick at Mertin Hyundai and what a fantastic experience. I had been to other dealerships and felt like I was being attacked by vultures. But Nick was gentle, knowledgeable, very kind, and paid attention to all the little details of the interaction. He had the car washed before I test drove it. When I had decided to purchase it, Nick helped make the negotiations smooth and painless. I picked my car up the following day and it was detailed perfectly. He had arranged my meeting with the business manager and the insurance agent so there was no waiting. The transaction was very smooth. Then when the car was mine Nick sat with me for an hour and went through all the features of the vehicle. If you are buying a car I recommend seeing Nick at Mertin Hyundai.Thanks Nick!
The most helpful, honest people I have experienced in a service department. I drive out of my own city to come see these folks for service.
We were very impressed with our experience at Mertin Hyundai. Edward took the time to show us the different Hyundai vehicles and answered all our questions with patience and professionalism. We'd also like to acknowledge Adam, Tanya and Chris who helped in our purchase of our 2020 Hyundai Tucson. We would highly recommend this dealership and this vehicle.
Nick Spencer was very pleasant to deal with...would certainly buy from again. Enjoyed meeting the service team. Overall a pleasant buying experience.
If you are going to Mertin Hyundai, I recommend asking to work with Nick Spencer, he is a true professional. Organized, knowledgeable and zero-pressure are just a few of the words I would use to describe the amazing customer service I received from Nick.
Logan is a great salesperson.Friendly,professional and a treat to deal with. Definitely an asset to Mertin. Jon, Adam and the service folks were also extremely easy to deal with. We are more than happy with our purchase and you have gained an ongoing customer.Thanks again from Gale and I for a most pleasant experience.
Great group of people. I recently bought a car from them and the experience was made easy and smooth by Jeff K. He stayed past his hours to ensure I could test drive and acquire the insurance needed in order to go home with my new vehicle. Definitely worth checking them out!!!
I am writing this review because I wanted to and to give them a review from a positive experience we had. Jeff Grange was great to deal with as was the sales team. Such easy going folks and professional in all aspects. Jeff was excellent at reviewing the features of the models we were interested in. We had a good experience buying a new vehicle there. We did go to other dealers nearby like the Automall but came back to Mertin a second time feeling comfortable there.
Just bought our new 2019 Tucson, 3rd Hyundai in a row! Nick did a super job, best salesman I have met for easy- going but professional, thanks Nick. The others on the team also did a great job, much appreciated.
Looking forward to our first road trip in “Ginger”!
Thank you Mertin Hyundai for all your help getting me into a new 2020 Hyundai! It's so fresh and pretty! Thanks for not harassing me and not being pushy, making the experience relaxed and stress-free. Go see Edward and the Sales Manager Adam! They will take care of you. :)
I was very impressed with Edward on the test drive, he showed me several safety features, ran behind the car to show me the backup features (brave!).when we arrived back at the dealership I was already approved for a very low interest rate loan on the luxury trim model I had just driven. Adam and the finance team made this transaction very smooth.
Edward continues to help educate me on all the many features of this beautiful car.
Thankyou all very much!
Tracy Carrie.
I was very impressed with Edward on the test drive, he showed me several safety features, ran behind the car to show me the backup features (brave!).when we arrived back at the dealership I was already approved for a very low interest rate loan on the luxury trim model I had just driven. Adam and the finance team made this transaction very smooth.
Edward continues to help educate me on all the many features of this beautiful car.
Thankyou all very much!
Tracy Carrie.
Just got my brand new Kona a week ago and I absolutely love it. Edward made sure that I had all the information I needed for the car and when it came for the test drive made sure that all the new features were explained to me. And when it came time for me to make a decision gave me some one on one time with the kona so I can drive it around and let me see what I thought. And after that I was completely sold on the car. I would recommend visiting this team to anyone looking for a new car
After doing quite a lot of research and looking for a new SUV, we bought our first Hyundai Tucson. Big thanks to Brett Mammel who spent a lot of time with us. When we went out for our test drive he showed us all the newest safety features and demonstrated them to us. We even went to a quiet parking area, where he got out and ran behind the car so we could see him in the camera! We are seniors who have been driving an older car, and we wanted all these new safety features. After we completed purchase Brett sat in the car with us and went over all the features. He also said to come back anytime if we need help!
I am slowly learning all this new technology. I love my new Tucson. Thanks so much Brett and also to Jon Long helping us through the financing part. I highly recommend the folks at Mertin Hyundai
We were very pleased with the serviced we received. Everyone was very helpful and knowledgeable.Special mention to Adam and Nathan who helped us all the way to the end. I highly recommend Mertin Hyundai to all my friends and family. Thank you very much for making our purchase very pleasant and easy.
We were looking for an EV to take advantage of the federal and provincial rebates. We visited Mertin Hyundai and were told by the sales person that there is no movement on the vehicle MSRP because they are so desirable, and there would be an additional $599 document fee to process the transaction. We completed a credit application for the advertised rate of 1.99 over 84 months. We were approved and when it came time to actually purchase the vehicle, the sales manager noted there would be an ADDITIONAL $930 in fees including a $500 "finance fee". This fee was not noted on the credit application anywhere.
$67 to tell me my cigarette lighter is not under warranty. Yeah, being charged to look up stuff. I'll be glad when the warranty IS up. Won't see these people again.
Wanting to say thank you to Rick Bellavance and to manager, Adam Ratvay at Mertin Hyundai who helped my husband and I as we tried to navigate the difficult process of buying a vehicle. Appreciate you both for understanding our needs and working so hard with us. I knew they wanted to make us the best deal possible, so that we would leave the dealership happy.
We left happy! 😊
I can’t say enough about the great service I got at Mertin Hyundai in Chilliwack BC. Even though I live in Victoria, BC, dealing with Mertin Hyundai was a breeze.
Big thanks to Edward, who is a very knowledgeable sales guy, for getting me into a Kona Electric. I met him in a Kona Electric Facebook forum and was so helpful that I new I wanted to do a deal with him. He went out of his way by driving over 3 hours to pick me up at the ferry terminal to take me to the dealership. My Kona was clean, detailed and waiting for me. I appreciate his attention to every little detail.
I also want to thank Tanya in the finance department for handling all the paperwork for my deal. She was so pleasant and friendly and had everything ready for me to sign. She even called me the Sunday before my pickup and after hours to make sure I had everything I needed for my scheduled delivery date.
In the last 2 decades, this was clearly the best experience picking up a new car. Thanks again to everyone at Mertin Hyundai.
I want to give a BIG THANK YOU! To Nathan and Adam & their team at Mertin Hyundai for the amazing service and attention to detail when I purchased my new Kona.
They went out of their way to meet my requests and to provide a very positive buying experience. I have recommended them to friends and family and will continue to do so in the future. Nathan is very down to earth and sincere and at no time did I ever feel pressure when making my buying experience. He listened carefully to my wants and needs and if I had a question he wasn't sure of he got me the answer. THANKS!
Love this place awesome place would recommend to all my friends! Edward in sales has been so amazing in helping us with our new electric car, that we love! Everyone there is so helpful
Rick did amazing job to help and explain about vehicle. Great professional Hyundai location. I am excited to work with that in future
Many thanks to the whole Mertin Group - I LOVE my fabulous shiny new car! The end deal involved multiple members of the team (Ed, Sat, Adam and John to name just a few), and I am grateful to all. I was treated respectfully and professionally - there is definitely something to be said about shopping local. Thanks again to everyone!
Was a awesome experience, Rick was my sales man, He was knowledgeable and friendly, I enjoyed getting to know him
Great experience with Mertin Hyundai. They have an excellent team from sales to financing to service. I highly recommend them. I recently purchased a new vehicle with Mertin. Bret was great showed me a couple of vehicles I was interested in and took all the time to answer my questions.
Rick was absolutely wonderful to deal with.
He explained all the features in 2 vehicles that I was deciding on. He took the time to make sure I had test drove both vehicles long enough to make the decision. He ensured the vehicle was in great shape and when he noticed a chip in the windshield it was brought to the sales managers attention who said it would be fixed for me.
The price that the sales manager (Adam) agreed to was also a great incentive to buy the car.
Once the decision was made on the vehicle and I was leaving the lot Rick went over all the features again.
He also took the time the following day to see how I liked driving the car and to see if I had any questions.
I would definitely deal with him and this dealership again as everything was taken care of while I was there. Payment and insurance all done on site.
Great experience.
Bought my first brand new car (2016 Elantra) from them in April. Dealt with Jacob in sales, he was very pleasant and informed me about a vehicle I was not originally aware of but suited my needs at a better price than what I initially came in. After some research at home (as I would not be buying a vehicle I had no looked into substantially) I came in with an offer and with minimum extraordinarily low-stress haggling we had a deal that worked for both myself and the dealership.
Since then I have had my first service and their service department is equally pleasant to deal with. So far I have no complaints and I am very much enjoying my new Elantra.
Would definitely say my entire experience was a positive one and have already mentioned to friends. Jacob wasn't too pushy and answered all my questions during the test drive of both the Accent and Elantra I tried out. I would definitely go to them again in the future for both sales and service.
Jacob and Jaqueline are the absolute best!!
We had experienced some shady financing practices by a previous dealership, when we decided to cancel with them, and go with Chilliwack Hyundai.
Jacob got me the car that I had my heart set on, The 2016 Accent, with a price that worked for us.
Jaqueline went over our credit application in full, and even explained to us in full everything we needed to know.
The whole process took about 2-3 hours, and I got to drive away with my car that day. (they even included remote start and a gold package detailing for the car at no charge!)
I would 100% recommend these 2 for anyone looking to purchase a new car!
I love my new Hyundai Accent.
Although I have not yet committed to purchasing a vehicle, Tanya (in sales) took the time to get to know me and make me feel welcome. I loved how informative she was without making me feel pressured! When I'm ready to make my decision, I will definitely be back to deal with Tanya!
Very professional and easy to deal with
Really nice people and maybe my first job.