Sales staff was superb. Zero complaints there.
However their financing department was a mess. First off they hounded me to come in to get the final paper work finished (my co-signer was from out of town, so we needed to arrange a date for her to come in) - yet when we arranged an appointment after incessant calls ect. The finance guy was late, and we sat around for a good hour.
Then he messed up the paper work, my co-signer ended up being the principal buyer in the eyes of the bank. So all the paper work needed to be resigned - this of course was after my co-signer had left to return home.
On top of all of that, the process was not explained. I tried to register the vehicle only to find out another signed document was required to do so. Something that should have been told to us during the initial process.
Decent prices, great sales staff, but the debacle with the finance department means i will never recommend anyone go here.
Bought a used Tucson from this dealership that had 58k km on it close to a year ago. Just took it in for 2nd oil change and are told that it is recommended to have the transmission flushed @ $300 and another similar thing for another $300. These procedures we were told are recommended at 50,000 km, so before we owned the vehicle. We ask why these recommended procedures weren't done before we bought the vehicle and they respond that they do inspections on used vehicles and fix those items, but don't do their own recommended maintenance as it's just recommended. So I ask, if it was recommended to have these things done at 50,000 km, did the previous owner already have them done? Well we have no way of knowing that sir. I understand that they wouldn't have any way of knowing. So maybe instead of trying to stick me for $600 for maintenance that should have been done before I own the vehicle, if its recommended, then do it, before you sell it to me. Or at the very least, when the deal was being negotiated to sell us the car, maybe mention that there are maintenance items that may or may not have already been handled , instead of trying to stick us for $600 for something that should have been done before we owned the car. That's twice now you've tried screwing us Spruce Grove Go Auto. Shady!!
We had a great experience buying a Nissan Rouge SV 2016, (very less km on it) from this dealership. We were warmly welcomed by Josh Pulyk at the dealership, though we are from Edmonton and visited many dealerships in Edmonton, but finally decided to buy our vehicle through this dealership at Spruce Grove. Josh is a wonderful sales man, he has good communication skills, he was not at all pushy and gave us all information we were looking for. We got in house financing as well and this was very easy and simple. Josh is a highly trusted and highly recommended sales man, my kids and wife are loving our Nissan Rouge. Thank you Josh.
It is with great disappointment that I must leave this comment and as I am writing this I am getting more disappointed. I purchased a new 2011 Santefa with a number of added on options, one of which was at the time a recommended Hyundai remote starter , to this date Nov '17 it has never really worked properly . After numerous service attempts , and different service writers and countless new service managers and calls back to the original dealership , we still have a $800.00 remote starter that doesn't work . The excuses we've been given , the countless number of batteries we've purchased are absolutely unbelievable. The worst part of all this is that once the warranty was over they still won't take any kind of responsibility in this matter . We have every work order from 3 Hyundai dealerships and really have to explain this problem in detail and then hear every and any excuse they can think of why this Hyundai remote doesn't work . To top it all of they have all this reports in there system pertaining to this vehicle and there problem and still want to write up a service order at $ 100..00 or more per hour all based on a flat rate per hour charge....... Our Hyundai is in for service today and again they want $ 189.00 to do whatever they do to try and correct this remote starter , needless to say this our last Hyundai service and our last Hyundai. Dale
Best place to go, was very nervous to go into as it was my first time buying a new car. But Morgan the salesman made it so enjoyable and easy for me. Thank you for everything
Pros:
- Customer service was decently friendly, very interested in accommodating us.
- Inventory is equal in variety to similar local dealerships.
- Ample parking and reasonable location.
Cons:
- No masks (COVID-19), was in store twice for two hours, no cleaning witnessed.
- No barter, very focused on sticker price.
- Cash deals are discouraged. Financing only.
- Hand off between sales and finance took over an hour for two minutes of interaction.
Spruce Grove Hyundai dealership is very good. All the staffs are super nice. I was able to get a very good deal on my Jeep Cherokee. Definitely recommend this place 😊
Salesman were polite, friendly and not pushy. They were upfront and gave us exactly what we asked for. Would recommend!
Went there first to start some conversation about purchasing a new vehicle and potentially trading in our current truck. After asking a bunch of questions and wanting to get more into some negotiating, was told that they dont want to talk numbers unless they get some kind of a commitment from us. Utter waste of time - only go here if you want to feel like an unvalued customer.
Best dealership I have ever seen price are so much reasonable. My friend recommended me this dealership and he already have referred about 6-7 vehicles all the vehicles were so good.
The experience I had with Honda spruce grove was horrendous. The staff are ignorant, don’t have customer service. They replaced my motor, forgot to tighten the Power cord to the Alternator, the battery terminals and didn’t put enough oil in the motor. I got stranded for five hours in blistering heat far from due to their negligence. They wrecked my sun roof and stereo. They fixed my stereo but proceeded to tell me I have to pay $3000 to fix my sun roof. They left grease marks on my headliner and overall I’m overly frustrated with the Way I was treated in this establishment.
Robert was amazing! They had so many glitches at their office that day, but he was still smiling at the end of day when we picked up our car. Honest - could have said they'd fix my car and charged me a lot but gave me a better solution! Also, they even washed my car..:) Much appreciated. Thanks so much!
Great customer service and very polite people. Able to get a great deal done for my dream vehicle.
Didn't have a good experience there. Bought a car and found some loose wires in the trunk, at first they said it's nothing, when I showed them the sparkles, they accepted to remove it, THEN MY REMOTE STARTER STOPPED WORKING! Also the rear brake was jammed, asked them to check it twice, they said all is good, had to fix it myself. They never took responsibility for any of these.
It has been a wonderful experience overall. My wife and I were shopping around for an SUV and did our homework for some days at home in the internet and found three SUV's we liked in Spruce Grove, a place we didn't know at all.
After contacting the Hyundai Spruce Grove dealership for more information on the SUV's, Robert Benko got in contact with me and some days after we drove from the Calgary area up to Spruce Grove (a good 3 hour drive!) to see those SUV's. One was sold so we tried the two other Hyundai Santa Fe XL's that they had. Robert was a joy to make a deal with, together with Scott Pratt, the General Manager, a great guy as well. Robert is an easy guy to talk to and seemed like treating family, very friendly. He let us drive the car alone, no sales pressure added. He also offered us a very fair deal for our Hyundai Sonata we were going to trade.
Always very transparent while talking numbers, and no obnoxious 4-square paper was presented to us, just a clear list of what each number meant.
The Finance office: Brett Elanik took care of me and explained to me the sales contract very well and as my car insurance office was closed for the day, they went all the way so I could drive the Santa Fe XL home that very evening. A true professional and a great person as well.
I recommend doing business with these people. I'll be coming back to the dealership for my next one.
By the way, the Hyundai Santa Fe XL is a wonder of an SUV. Driving it 3 hours back home was a breeze. The photo is of when we stopped on our way home.
We will miss our Hyundai Sonata. It has given us very good service in Summer and the very cold winter months. It never let us stranded.
Till next time Spruce Grove!
Everyone was accommodating. We are extremely satisfied with the service and our vehicle.
How come its taking you guys so long to answer a an inquiry??? Im giving you 2 stars because it seems like your service department never reaches back to customers with serious questions. The only person who even tried to help was Bob Benko.
Exceptional customer service. Really felt like they went above and beyond to help with our purchase. Abhishek especially was very helpful and friendly. Definitely recommed this dealership.
I'll be coming back for my next vehicle. Abhi was amazing! As a female I was worried I'd get swindled, not even close with Abhi. He was so kind and never tried to upsell me, gave me everything to his best ability I asked for. He respected me and my husband. Definitely worth 5 stars.
We had a great experience with the sales department at Spruce Grove Hyundai. Dean and Abhi are really professional and nice and have a very positive attitude. They explained everything very clearly and did their best to meet our needs. The advertised price for the used Nissan Altima that we bought was fair so we didn't have the headache of arguing about the price for hours. Overall we had a very pleasant and smooth experience!
I went to this place to trade in my vehicle with a newer one, but the dealership immediately offered just 500 $ for mine without even taking a look at it. The next day I went to another dealership who gave me a fair deal. Sorry to say that, but I don't recommend this place to anyone.
I was looking for an older Mustang GT Convertible for a while, and one became available at Spruce Grove Hyundai at a great price. I dealt with Abhi who was great. I made a road trip to get there, he picked me up at the car rental place, drove me to the local bank, and the registry office. Great experience with Abhi. Took care of me as an out of town customer so I could get back on the road home with a super clean GT drop-top!
Got a great deal on a 2018 Santa Fe Sport Luxury and we are very happy with it! Abhi was the man and did an awesome job making sure all of our concerns were taken care of throughout the process. He did a great job communicating and did not apply too much pressure when selling. You could tell he cared about his customers.
Buyer note: If you are buying a pre-owned vehicle with navigation, even though it may be outdated, make sure to get the navigation card put in the vehicle before purchasing. It sounded like "that if the pre-owned vehicle did not come with a nav card when originally purchased by the dealer, then a new one would not ordered and put in after the fact". This was not an issue for us, but it is important to check on this during the buying process.
Much thanks Spruce Grove Hyundai! We recommend checking them out.
Time to go driving. :)
Kelly was awesome. Had all info and research done before I came in. Honest throughout the process. Hannah in finance was completely professional and thorough. Highly recommend this dealership.
The Parts Dept and Techs are excellent and customer service is their priority. We broke our oil filter cap and tried to get a replacement in Hyundai Sherwood Park. They wouldn't have one for 3 days out of Vancouver! Also wouldn't even check other local dealerships. Called Spruce Grove and got immediate service. This parts department is fully stocked and they go above and beyond!! Totally worth the drive! They have our business from now on.
I had a lot of issues with overall customer service in the service department. I found that there was no communication as to what was happening with my vehicle and when the special order parts had arrived. I also needed to book a loner vehicle do to my car having to stay 2 days due to the repairs being done. The first time I booked my appointment there was no communication as to if all my parts where in. I called the day before and was told they weren't sure if my parts where in and they would call me back with an answer. Three hours later I had not herd from them so I called back. I was told they had forgot to check and was placed on hold for 5 minutes while they got an answer from the parts department. I was then told that my parts would arrive the next day but I had to rebook as they had over booked the loaner vehicles and did not have one for me. I had to rebook for a week later due to there mistake. When my car finally went in for repairs I heard nothing for a day and a half. When I called I was told it was complete. Again no communication. My overall experience was not very good
I have always had good experiences at Spruce Grove Hyundai. This was the first place I looked when I went car shopping and the place I came back to to purchase my vehicle. Best price and excellent service. I recently returned to get my free oil change and they threw in a car wash as well. I highly recommend this place for your next car purchase.
I have always had good experiences at Spruce Grove Hyundai. This was the first place I looked when I went car shopping and the place I came back to to purchase my vehicle. Best price and excellent service. I recently returned to get my free oil change and they threw in a car wash as well. I highly recommend this place for your next car purchase.
I have dealt with Go Auto a few times and have been quite satisfied. Sadly, that was short lived. The Service Department has gone drastically downhill over the past 6 months. I would NOT and will NOT bring my Hyundai Back for service. Not only are the repairs not completed, quotes for work that was not required and incorrect mileage on the in and out report. A Fee for Diagnosing an issue while still under warranty is absurd. While there is amazing sales staff, service is less than desirable.
absolutely best experience with buying my first ever brand new vehicle, Spruce Grove Hyundai made our experience so easy. They gave us different options without overwhelming us, they understood it was our first purchase ever, and we never felt once pressured to buy the vehicle! I love my 2019 Hyundai Kona! Thank you to Megan, Scott and Robert!
The service was exceptional. The receptionist was friendly, professional and proficient. I really appreciated the great exterior cleaning that made the vehicle look like new again.
My experience was outstanding. Over the course of my visits, I interacted with Dan Papp, Casey Morland, and Robert Sebesten. I found my interactions with each to be very positive, friendly and respectful. They answered my questions and were very proactive in providing additional information to better met my needs.
To be honest, my last sales experience at another dealership was horrendous. The Grove Hyundai team was was awesome to deal with and I would highly recommend them to friends and family.
Casey works hard to earn our business. The non Hyundai used vehicle we were looking at was competitively priced, but Scott manager got us the best deal in Alberta for that car with specific trim level. Everything else went smoothly too. First experience buying at a Go Auto store, it was as pleasant as buying a car could be I guess.
I worked with Casey to buy a used 2018 Tucson. It was a fantastic experience! He always had a smile on his face and was super easy to work with. He answered all of my question and made sure the process was as easy as possible! I definitely would recommend him!
I definitely recommend going here!!! It was great service, and honest people and I got a great trade in price for my Xterra! Thank you for the great experience!
In a matter of hours after inquiring about a used vehicle on the lot, my husband and I purchased a new Santa Fe - a car I have loved driving for years. Bob, our salesman was wonderful to work with, very responsive to our needs, and committed to taking care of us even after the sale! He even brought it in out of a rainstorm so we could view it dry! Robert in Financing shared possibilities to add to our purchase with a good sense of humour and without being pushy in ANY way. Dan, was honest regarding a trade-in - really appreciated his thoughts. Very stress free! Would highly recommend again!!!
Great Local Staff - Awesome Service- A Used Vehicle SuperCenter - An Affordable Option for your next New or Used Vehicle in Parkland - Good Work Folks
We tried to book a test drive online but their website wouldn't work so we called they said they would have it ready a for the time but as we were leaving to drive out there to go out 40 min away for us they phone to say oh sorry car Sold they never had the courtesy to let us know earlier in the day or even asked for a deposit to hold the car poor customer service. They didn't need my business and now that just lost future business.
Very helpful staff. I'm not a fan of dealing with salespeople of any kind but the staff here were very helpful and not pushy at all. I don't live anywhere near Spruce Grove but I'm very happy I made the drive. I will absolutely be purchasing another vehicle from this dealership.
This is a great store if your in the market for a new or used vehicle!! Tiffany and Robbie are very accommodating really make you feel comfortable with your purchase process. The guys in parts are great too, helped me include a few accessories for my new car! Thanks guys!
Went in to get my lights checked cause I couldn't see well at night. They ran diagnostics and raised them a bit. All at no charge. Also washed my car which was amazing. They were fast friendly and efficient. Love it there
Went in to get my lights checked cause I couldn't see well at night. They ran diagnostics and raised them a bit. All at no charge. Also washed my car which was amazing. They were fast friendly and efficient. Love it there
Spruce Grove Hyundai made buying my first car so easy. They were helpful, clear, concise, and never pushy. James was the salesperson working with me and he was personable, kind, and went to any length to get me the perfect car for me. I love my new car and will certainly remain a customer with them.
Spruce Grove Hyundai made buying my first car so easy. They were helpful, clear, concise, and never pushy. James was the salesperson working with me and he was personable, kind, and went to any length to get me the perfect car for me. I love my new car and will certainly remain a customer with them.
I had an exceptional experience at Spruce Grove Hyundai thanks to Cole Kramer. He worked with me throughout the process of purchasing my new Tucson. He was incredibly informative and took the time to show me all the vehicles features. At no point did I feel pressured into making a purchase. He was genuine and accommodating while ensuring I found the right fit for my lifestyle and budget. I also appreciated that this dealership was very transparent in regards to price and I encountered no hidden fees. I would certainly recommend Cole to anyone searching for their next vehicle.
Doug was one of the best salesmen we have spoken too. He was honest and listened to us. The credit department, specifically Courtney, was amazing and worked with us to get the vehicle we wanted. It was a great experience all the way through the process.
If I could leave 10 stars I would.
If you are in the market for a used car or new Hyundai. Spruce Grove Hyundai is the place to go and Brad Ford is the salesman you want to deal with.
Best salesman I have ever dealt with very out going and committed to helping his customers. Not only that but he keeps you laughing throughout the whole process. I can’t stress this enough if you go to Spruce Grove Hyundai make sure you ask for Brad and you will not be disappointed.
Thank you again guys ☺️ Loving my new vehicle.
I am very thankful I walked in on a whim!!!! Brad Ford was my salesman and he was fantastic. He listened to what I was wanting and needing, and he sold me a car with all the bells and whistles. My 2018 Hyundai Sonata is a beautiful car and I know I will enjoy it for a very long time. Scott the sales manager went above and beyond to get the right price. If and when I need an upgrade I am definitely coming back, and so is my husband. Love love love the service, the friendliness of everyone I met there but definitely 10 stars to the team that helped me get the car. Thank you Courtney for your patience and best of luck Casey in your new adventure. I highly recommend everyone go see them.
Brad Ford was a pleasure to deal with he was a laid back guy who had the customer in mind you can tell he is passionate about his job and truly cares about you finding the right car. I would highly recommend Brad and will be a returning customer in the future! In the past i didn't have good experiences with car dealerships. Dan reassured us that he cared about the city he was from and his clients and what you see is what you get he is a great guy and very knowledgeable. Thank you spruce grove Hyundai!
Service advisor and service manager are very friendly. Technician(Sean) came and took his time to explain what's causing the problem in my car. And fixed it. I went to West Edmonton Hyundai before with the same problem. They couldn't find anything. It's really hard to find good technians these days. Will definitely come back to Spruce Grove Hyundai for service. Thank you guys.
I bought a car here through goauto. They worked with my budget and catered to all my concerns. Laid all fees and cost on the table explained and even dropped the price down to fit my budget. Tossed in some extras and replaced the windshield overnight when I found a chip. The finance Dept got me a lower interest rate as well.
Had some work done to my Sonata at Spruce Grove Hyundai. Wow...what a friendly bunch to deal with. The service manager is great and went the extra mile to help out on a service contract issue I had with another Hyundai I own. This is a welcome difference to how the Edmonton West End Hyundai dealer treats its customers where they do their best to ignore warranties and stand behind service people that clearly don't belong in a service environment.
Keep up the great work Spruce Grove Hyundai.....great service will always being me back to you folks.
While shopping for a new vehicle I went to multiple dealerships, and none made me feel as welcome as Spruce Grove Hyundai did.
Doug Redenbach was very helpful, patient, and honest (even if it meant the dealership wouldn't make as much money). He was never pushy, or made me feel like I had to buy a vehicle. Doug listened to what I wanted in a vehicle and made sure he found what I wanted, within my price range.
Doug has followed up since I purchased my new vehicle to make sure I was happy and everything was going well with the car.
The next time I need a vehicle I will be going right to Spruce Grove Hyundai to see Doug.
I was quite pleased to hear that a Hyundai dealership was opening in Spruce Grove. I dealt with Casey on a new Santa Fe XL. He was always helpful, never pushy, and thankfully very patient. Thanks for working out at really good deal for me and my family and for being very accommodating for our children. For the first time, I actually look forward to getting my vehicle serviced at a dealership. I will definitely recommend this dealership to all my friends. We wish your new dealership in Spruce Grove much success.