Buyer Beware, This dealership is strictly focused on getting you to sign the papers and after that you are nothing to them. Bought a used vehicle from them, Negotiated "their best price" 4 times. The initial price they came out with was higher than the price they even had it listed at on line lol. Part of the deal ended up being winter tires and rims. The general manager asked me what brand of tires I wanted and I told him. I also mentioned there were a couple minor cosmetic things I wanted fixed as well. All was not an issue. The Car Proof came back with a hit on it as "miscellaneous" I asked about that and they told me not to worry, it was hail damage. I asked for an updated Car Proof stating that and have not received it. When signing the final paperwork, the finance office tried upping the monthly payment by a few dollars and blamed it on the interest rate. At the end of the term it would have added $500.00 to the over all deal. Had to bring the vehicle back for them to put the winter tires on. They said it would take an hour. No worries. Turns out they didn't even order the tires, so I waited from 10:00AM until 3:30, to get some cheap no name winter tires, because it didn't specify a brand in writing on the bill of sale, and they didn't repair the defects and aren't going to. Shady, group working over there. Buyer beware.
We recently upgrade my car for a newer van well because .. kids..... and we dealt with Ray and Dan in finance. Both amazing peeps, we had a super awesome experience. There was no wasted time sitting around the dealership. We did most of our figuring out over text and once they found our perfect vehicle we went in looked it over and signed the papers.. 4 stars because there is always room for improvement !!..now all we need is for them to make the payments and it will be perfect . !! Hahaha I will defiantly deal with them again when it is time to upgrade hubby’s vehicle.
Great service, great people! All around a perfect service experience. I came for service but talked to salesperson Ray, he was awesome and we had a great chat! Highly recommend this dealership. Dan and Raj are also great.
We had a really good experience. We bought from Josh when he was with Hyundai Red Deer. He listen to what we wanted and worked hard to get us what we wanted. Now when we or friends or family need a vehicle we come to Josh. Their finance guy Jesse explain things very well to us and we are lucky to find exactly what we wanted.
If you are looking for a vehicle, call or go talk to Josh, he will take care of you.
It was a surprisingly pleasant experience compared to other dealerships. Our sales person's name was Ray and he was great to work with from the starting to look for the vehicle we wanted to working out pricing and financing options that best suited our family.
From sales to financing staff all were great.
Ask for a gentleman named Ray great guy
My wife and I got a new Tucson last week. We are very happy with the vehicle and the service the salesman Andre gave us. It being our first brand new car, he took his time going over everything so that we had a good understanding of the agreement, and asked lots of questions to help find the car that ended up fitting our needs perfectly. Thank you Andre and the rest of the team!
At first I was afraid and stand offish from being a woman buying a car alone. Other dealerships were very intimating that I had visited. The team here was very helpful with my needs and budget. Even the General Manager got involved to make sure I was happy. I highly recommend them.
Fantastic customer service. Dan Duggal (the GM) is very honest and knowledgeable, made me feel comfortable and not pressured throughout the whole sale. Will be a repeat customer!
The service people are nice, and accomadating, but when you are in for service don't plan on leaving. They offer no driver service and only call Uber for you which as of now is taking 30 minutes without showing. The actual work has been solid. But the service part is severely lacking.I talked to Raj and felt like I should amend the rating.
They got me a new car within an hour and a half of meeting me.
And it was perfect.
That alone is enough to stun me. But the service? The treatment? Josh and Michelle both have earned my deepest respect and gratitude. I drove away a nice car within an hour and a half!
Bought a truck from this dealership, went in to talk options, was told nothing was final until I saw the vehicle and drove it. Went in to the financing office to see how approval would go and just got pressured hard to sign everything then and there.
Now the truck has had nothing but issues and the "Warranty" they sell you is just insurance so I'm paying deductibles to have a 2019 vehicle's mechanical and paint problems fixed.
Whoever does their inspections should be fired. Don't waste your time buying from here.
Great experience with this Leduc Hyundai, excellent customer service, sales person gives so much info and details about the cars and provide you with so much details of the new features and safety available in cars to suit your needs and your pocket. Friendly staff and management. Great dealership for good deals.
Recently stopped in at the Leduc Hyundai dealership after traveling up from Red Deer and had a great experience from the moment we walked in. Greeted right away by our sales guy Ray Proulx who is super friendly and knowledgeable as well as very relaxed. Told him what we were looking for so he put us in a new Palisade to check out. Right away we loved it and really enjoyed the “no pressure sales” from Ray. We spent a little more than an hour going over the vehicle and test driving it and asking tons of questions!!! Financing with Aaron Bell was almost as easy as us deciding to purchase our new vehicle, the Palisade. Again, he answered all of our questions and didn’t pressure us into anything extra that we weren’t interested in. Our experience with the sales team made it very easy and enjoyable to purchase a vehicle from Leduc Hyundai!!!
Now, this Palisade...let me tell you...it is AWESOME!!!! We love it and so does everyone else that we have shown. It rides great, has power, has lots of room for all of us (the kids really love it) and all the little extra options are really handy. We haven found them all yet but we are enjoying finding something new everyday. Has a bit more room than what we were expecting behind the 3rd row too which was another added bonus.
All in all, we are happy with everything about our new Hyundai purchase. See you when we make the trip up for servicing, heard lots of great reviews about the service center.
For years I use the service Department to service all our vehicles.
I love it there because They always fix my Car right the first time .
My family purchased already 3 Vehicles from Leduc Hyundai and I will always go there again
Thanks to Eddy he is always helpful even after we purchased and not buying another vehicle in another 5 years or so .
The mechanic I had and the service manager at the Leduc dealership are very dishonest people that make up things to get the consumer to change parts just to rob them of their money. Made an appointment with 2 other dealerships to backup my claim and both other dealerships agreed that there was absolutely nothing wrong with the parts they wanted me to change. I would not trust the Hyundai Leduc service department to take an air measurements out of my spare tire for free.
We traded in our vehicle and have to say Amina, the sales woman was fantastic! I would give her a full 5 stars. My only problem was with the sales manager Roman, he was a bit too pushy for my liking. Everyone/everything else was 5 star!
We had a great experience! We bought a 2020 Palisade by phone because we live further north and we had excellent service from Kd! When we went to get the vehicle everything was ready and the process was done quickly. Jesse and Roman were awesome and very well prepared as well asRayman! Great service and great team!
Guy and Marianne
I had an oil change booked for this morning at 10:30. I arrived at the service department at 10:15 and Thomas checked me in. He told me that there was one vehicle ahead of me and that it would be a 45 minute to an hour wait. I figured all good, I’ll give them until 11:30 since I was 15 minutes early and had my 3 year old and 1 year old with me. At 11:45 I went to check on the status, and he insisted that he had told me that it would be an hour to an hour and a half. I said no, you told me 45 min to an hour. He kept saying “I know what I said, and I said an hour to an hour and a half”. No apology that it was taking so long (it had already been an hour and a half at that point), and I was told it would be at least 15 more minutes. When it was finally done at 12:10 (almost 2 hours after I arrived!) I asked for a discount because of how long it had taken. Thomas again kept saying “I know what I said, and I did NOT say 45 min to an hour!” The lack of customer service astounded me. A simple apology for how long it took and an acknowledgement that there may have been a miscommunication is all that it would have taken to make things right. Instead I left there livid, won’t be back, and will not be recommending anyone else go there either.
I bought a 2019 Kona from them. They were very quick, and quite accommodating. They even got the exact model I wanted delivered to me in Edmonton, from a sister dealership out of town, free of charge!
I will definitely recommend this dealership. A very professional sales team, set them apart in the business and drives the high quality standards maintained at Leduc Hyundai. As advertised, it is worth the driving from the busy city.
My wife and just completed a purchase at Leduc Hyundai this morning and we for sure needed to write a review for this dealership. This was the first time we have purchased from them. To start this review off, for those reading, you need to remember that when you step into a dealership you will be greeted by SALESMEN. Of course they are going to do their best to get a sale, its their job folks. They don't make a sale they don't get paid. But heres the thing, the team at Leduc Hyundai do not take it to the extreme like most other dealerships. Ray, the gentleman that assisted us through most of the sales part was patient and considerate of our needs and budget. He never once tried to push us beyond what he knew we had already talked about. He never went back on his words or try to backtrack to get us to pay extra or push a sale. You could tell immediately that we were not just another car sale to him. We also dealt with Shawn, he was of the same caliber. They both did their best to show the strengths of the car but never made it more than it was. Never pushed us into one car or another. Let us decide and moved with us in how we were thinking. The last person we dealt with was Jesse the finance manager. Did he try to sell us warranty's and services? Of course he did its HIS JOB. Once we talked for a few minutes and he did his best to build value in them and we still declined he didn't push us to the point of frustration or anger. He dropped it and moved on and was still enjoyable and even joked with us. We were still just as valuable a customer as before. Once again over the whole process all three of these gentlemen worked with us through the whole process and in the end we felt taken care of and valued. Will we recommend this dealership and team to our friends and family? You bet!! Thanks you guys for one of the best experiences we have ever had buying a car!! You guys are awesome!
Unbelievable service from these guys, very welcoming environment, I walked in expecting lower interest rates on my vehicle that I currently had and not only did I get a better rate but I got it on a new vehicle, something exactly what I've always wanted and i couldn't be happier. Mike, Billy, and Delia will do anything they can to help you out and get you in something you truly love, they really are amazing people and I highly recommend doing buisness with them. You will not be disappointed. Thanks so much to Leduc Hyundai for the amazing experience.
We traded in our family vehicle at Leduc Hyundai and receiving 5 star service there. Our salesman, Ray, went over and above to help us find exactly what we wanted to get into without pressuring us or rushing us into a decision. In addition, all the staff was very personable, informative and great to deal with. I would highly recommend Leduc Hyundai to anyone after the positive experience we have had.
Great experience at Leduc Hyundai. I love my new 2020 palisade! A big thank you to Roman karpinskyy and his sales team for Helping me in securing my dream vehicle. He answered all of my questions and provided excellent service. Highly recommend this place!
Eric and Shawn were thorough. They answered all my questions and accommodated my requests. I never felt pressured. They were friendly, easy to deal with. I have no problem recommending them to my friends or kids.
I met with one of the managers, Ray, to discuss options for a new vehicle for my mom and he was very helpful. He was able to walk me through everything without there being an overly aggressive atmosphere. We didn't end up leaving with a vehicle as we are still shopping around but I would definitely recommend this dealership to all my family and friends.
Had a great experience talking to Ray B about the selection of vehicles that Hyundai has to offer. My sister is looking for a SUV and in the next few months will finalize which one she will choose. Ray has kept in touch and has showed his fantastic customer service to us. Keep up the amazing work Ray. Definitely recommend going to see him for your next vehicle!
Sold my vehicle there and had a great experience. They were fully transparent showed us the market value of the vehicle, what they estimated the vehicle was worth, estimate for repairs, and their profit margins. Gave a fair price and process was extremely easy.
I had thoroughly researched everything about the vehicle, including prices cost of repairs, detailing, margins, etc.. Their offer was pretty close to a fair offer from what you could expect from a dealership. Ray was very professional and treated us with respect, definitely can't say the same about a lot of other places.
Amazing service all around. Everyone is friendly and genuinely wants to help. Ray was helping me out and was excellent. Took the time to figure out an awesome deal for me. Definitely recommend this dealership and Ray.
Usually the parts department is full of people who have no enthusiasm or just wanna get your part and have you on your way. Donna and Cassidy add a personal touch have always been a great help. I feel they tend to go out of their way to help their customers. The parts area is always super clean and organized.. Every time I've asked them a question.. they have an answer or go research one. I wish the other parts departments I have to deal with are as pleasant and helpful as these ladies.
The staff here was great. They made me feel important. I would definitely do business with them again and recommend them to my family and friends. I can't thank them enough
Love my new Hyundai.
Thank you
Patricia
Bought a car here and the customer service was amazing. Super happy with the purchase but also the great service Rayman provided. He was fun and laid back and he made sure that we picked the car the we were happy with and met our needs no pressure. Even after the purchase has been made, he still took the time to look after us and ask us how the car was and if we needed anything else, etc.
Excellent customer service! Ask for Rayman at Leduc Hyundai and you won’t be disappointed. His great knowledge and amazing customer service skills will leave you happy and extremely satisfied with your purchase.
Came here for the first time last week for a routine oil change. The service staff were super friendly and they even gave my car a complimentary wash! Erin from service also followed up a few days after to check that everything went well. I'd recommend this place!
From the moment you walk in the door until the time you walk out, it will be the best customer experience at any car dealership you ever have.
My wife and I were looking for a larger SUV for our family. We drive a 2015 Toyota RAV4 and were looking to go bigger for road trips. We did our home work online and talking to friends and family members so we then ventured out to dealerships. In my opinion we wasted our times going to other dealerships because we needed to look no further then Leduc Hyundai. 1st class customer service from the friendly greetings and smiles when you walk in the door from the receptionist and car sales people right down to the gentleman who was cleaning the front door window and held the door for me and said “have a wonderful day sir”. My wife and I were blown away by the excellent customer service we received. But it does not stop there, their sales people, sales manager and financial manager worked with us to get the payments we were looking for, the price where we aimed for and the options we needed. They took the time to explain everything to us from features, options and pricing. In the end we purchased a 2020 Hyundai Palisade and couldn’t be happier. Perfect mid size SUV for a family to do your day to day activities and for those long road trips. Would like to thank everyone at Leduc Hyundai for everything. If your looking for a mid size SUV For your family look no further then Leduc Hyundai. They have what you need.
Excellent Service!! Friendly, efficient and I was treated with the utmost respect and courtesy! I have had nothing but positive interactions with the staff at Leduc Hyundai and I LOVE my vehicle!
5 stars doesn't even begin to justify the amazing experience I had with James Lundgren. The entire buying experience was outstanding, customer service was hands down the best. I recommend this car dealership to everyone (see James for your needs).
I recently had an excellent experience at Leduc Hyundai, specifically with James Lundgren. I came in frustrated with my current vehicle situation, and James was able to find me a new vehicle that fit my needs, and that would be suitable for a trade. Not only was he very friendly, he was also respectful, knowledgeable, easy to work with, and he worked hard to get me the best deal possible. I would recommend working with James at Leduc Hyundai for your next vehicle purchase!
James at Leduc Hyundai was amazing to deal with, he made the process so smooth. All I had to do was sign papers after arriving. I was there about 45-1 hour total. He then had it fueled up and then he delivered it even :) I would totally use James in the future again for my next purchase. Thank you!!!!
Genuine smiles, fantastic service, and great coffee. By far the best experience at a dealership I've ever had. We got exactly what we wanted for exactly how much we wanted to pay. Do not waste your time at any other Hyundai store. Call Sean or Jason right now!
My dad had his tires and alloy wheels stored with Hyundai. In the spring of 2018 he should have had them switched over but he was in hospital with throat cancer ... Hyundai lost his tires they sent no notice that they would throw them out .. you would think that someone would have attempted to reach the owner of the tires they were brand new !!!! Now the grand daughter that inherited grandads little car has no summer tires and has to buy brand new tires and wheels ! Hyundai did not fix the problem . Be careful when using there storage system because of something happens to you and you don’t get in on time they won’t intact you just dispose of your property! Without contacting the owner first !
Had a rocky start to my 1st service with them, as apparently all their techs were late because of the storm.. (I had just driven from Red Deer through the same weather) I was worried that I wasn't going to get back to R.D. in time for work, but they made it up to me with a very speedy service, friendly customer service and filled my gas tank for me. Thanks! More pleasant experience then I have had from the dealership I bought it from Gary Moe Hyundai in Red Deer (Whatever you do, do not buy a vehicle from Red Deer Hyundai)
Awesome people to deal with! Best experience I've had so far while getting a car. Recommend it to all my friends and most definitely will be back.
I have been in the auto industry for over 26 yrs and have dealt with a great number of car dealerships, I can honestly say that I have never had a bad experience dealing with the great staff at Leduc Hyundai. Great job guys keep up the hard work . #Employee at Nissan of Nanaimo
My husband and I bought a new vehicle from Leduc Hyundai and we were very impressed with all the staff we dealt with, we never felt pressured. Our sales person Eric went above and beyond to help us make a deal. He was very knowledgeable, and down to earth.
Very impressed with everyone I met.
Very great service
If I ever need a car I will definitely go see them again.
Michelle was nothing but amazing.
Thank you guys for my new car
Very happy
Phenomenal dealership! Edmonton dealers are hit and miss... usually miss... At Leduc I always receive fantastic service, from knowledgeable, kind and extremely helpful employees. Don't waste your time at the Edmonton dealers. Head straight to these guys and I guarantee you won't be disappointed!
I previously dealt with Northstar and Southtown Hyundai and usually received mediocre to poor service. When I first tried the Leduc dealership I was stunned with how much they cared about me as a customer. I won't go anywhere else now! If you want to feel valued and respected as a customer, it is more than worth the drive!
Bought a 2011 sonata at southtown hyundai and had tramission problems at 26000
Brought it to leduc for the warranty work to be done.
Two weeks later still no transmission and 800 dollars into a car rental i was pissed.
Was told by the owner "you didn't buy it here, we didn't brake it, if you don't like it take it somewhere else"
Had to go back dig it out of the snow it been sitting in for two weeks and drive it back to southtown hyundai.
Complained to hyundai canada that i wanted my 800 dollars back for the miss treatmeant, they ignored me.
The quality of the car was poor, quality of service was even worsed.
Just traded the car for a new nissan and feels great that i never have to deal with hyundai again.
To the owner
Don't try to act like you didnt say what you said to me that day in February on the phone.
If i had a recorder on my phone, it would of made the news.
After dealing with your dealership, i know all those 5 stars are just planted.
By far the greatest experience I've had at any dealership!
I brought my vehicle to Leduc Hyundai twice since I moved to Edmonton last summer and I must say that their staff is amazing.
The second time I brought it in, I had to do warranty work. When I got my vehicle back, I was more than impressed: not only was the work done perfectly (I had rust underneath my rear window), but they also went out of their way to clean the inside of my vehicle!!!
Doug and his team have exceeded my expectations!
I have a Hyundai dealer 5 minutes away from my house (in Edmonton), but without any questions, I will only bring my car to Leduc Hyundai, it's worth the drive! I highly recommend them! 👍🏼
Referred by a friend, we dealt with Ron on the phone, Kevin and Angela in person. Relaxed and personable, yet still professional, and very courteous (which has become a rarity for consumers today), we certainly enjoyed our experience: buying a used truck!!??!! Yup. Was absolutely worth the 2 hour drive, would do it again. Can't forget to mention the warm welcome and friendly smiles from the front desk. Great job creating an environment where your employees are happy to provide exceptional customer service.
This was my second vehicle financed at this dealership. They are a pleasure to deal with and made every piece of the purchase very easy! I dealt with Bill MacRae who not pushy and has even followed up twice to make sure that everything is fine with my vehicle!