Just bought my first brand new vehicle earlier this week, and the GP Hyundai team was absolutely amazing throughout the entire process! Akeem was my salesperson and I was thrilled, I had heard lots of wonderful things about him and he really lived up to the hype: he was genuine, had lots of knowledge on the vehicles I was interested in and took the time to make sure I picked the right one for my current and future needs. I was nervous that I was going to be pressured into buying or spending more than I had wanted, and not once did anyone from the team take advantage. Their first priority is making sure that you are happy and confident with your purchase, and not once did I feel pressured by any member of the team. Huge shout out to Brittany and Katie as well, thank you ladies so much for everything you did for me! Overall, was such a great process and would recommend them to anyone! :)
I had such an amazing experience here. Drake is such a nice and well rounded person he made my first experience buying a vehicle very easy and fun! Their entire staff was super nice and treated me so well. I can't recommend them enough and especially Drake!
When dealing on a used minivan on a late Saturday afternoon our salesperson told us that they will be closed for the rest of the long weekend and to wait until Tuesday to continue with the process of the vehicle sale. We were told that the van would be put in the back parking lot for us (it wasn't, it was left at the front entrance) and we were NOT told that there was any other sales pending on the van. We then found out on Tuesday that another salesman sold the vehicle after hours Saturday evening when we were not given an option to put a deposit on said vehicle or to at least get the process started on it. When I spoke with manager Will over the phone to express our disastifaction with the experience and that we wanted to file a complaint/negative review on he said and I quote "go fill someone else's boots and stop wasting my time" while hanging up on me. He was extremely rude over the phone and didn't care one bit about our negative experience with them. Apparently all Grande Prairie Hyundai cares about are dollar signs and chooses whose is more important than others. If you are shopping there for a pleasent experience be very careful on who is involved or else it will be non-existent.
My wife and I bought a car used from them they paid what I thought was a good price for my vehicle and I got a great price for my new car but at the end of the day it comes to down to customer service Jesse was the sales person I had she was super friendly and understanding we went on a test drive I didn’t feel pressured at all which is a first in Grande Prairie and I was also help by Akeem and he was also great
Terrible service. They'll check your vehicle but won't actually let you know if there's a part on recall, so, good luck feeling safe on the road. To add, when they don't tell you about the recalled part, they'll refuse to take any accountability or pay any extra fees due to damage from that recall. Go to a bigger city Hyundai for good service rather than this terrible one.
Very friendly staff, well trained. Specifically I remember the guy Mr. Kapil Dhal, he is having very good product knowledge.
We bought Eon from GP Hyundai Couple of years back and the experience was really really great, would appreciate Kapil Dhal for all the efforts he put in to make our our deal effortless.
Just wanted to say Thank you very much Kyle, Highly Highly recommend Kyle for all your vehicle purchases, He sure knows how to take care of you, and isn't stressful, So please go see Kyle and tell him that I Erick Matheson told me to come see you because you will 100% happy when you leave there.
I was so happy with this dealership when I first went there. Second time I was even happier!! They were so great, but both those times I was purchasing a vehicle. But when I went back for warranty purposes I was misinformed and told there is no deductible on tires. Then when I go to the Hyundai in Edmonton I am told there is a deductible. Now I called Grande Prairie Hyundai and ask why I was informed differently, the guy service manager said I think you are right there is no deductible. So I said go ahead and fix the tire, then he calls back asking to speak with me and says oh wait there is a deductible. So I ended up having to pay after the fact when I thought it was covered. I call Grande Prairie manager and told him what had happened, he only offered an apology and said if I got my tire done there he could cover the cost. Which is very frustrating because of course I would have brought it there if I could. But I went to somewhere else and was still being informed by there staff that it was covered and then after it got done i’m told it’s not. It’s just very upsetting to me because I gave them such good reviews to all websites and to my friends and family and I always tell everyone to head to Grande Prairie hyundai! But I guess I will have to say differently now. I think long story short is this dealership will only be friendly when purchasing a vehicle but after that you are on your own. I don’t suggest getting any warranty as you can tell it’s really not worth it. Wish I could have kept on saying how much I loved them!
Kyle Farquhar is by far the man to see when buying a new vehicle! Pays attention to every detail, finds exactly what you’re looking for, super reliable and has your needs in mind. Super patient and understanding. 11/10 would recommend Kyle at Hyundai!
Hyundai's Service Department is wonderful to deal with! They make sure my car is in working order, and are often quick to get the work done. They are always looking for the best solution to your issue. Thank you!
I had a stellar shopping experience at Grande Prairie Hyundai. Kyle Farquhar took the time to pay attention to my needs, take me on as many test drives as I needed, and didn't pressure me. The rest of the staff were all very helpful, pleasant and transparent. I am very happy with my purchase.
I couldn't be more pleased with the purchase of my new mom whip. Kyle went above and beyond with patience, and help with finding the vehicle that met all my "momma needs". This was my fist experience with a dealership that was no pressure to settle for something that wasnt "just for me!" Brittany was incredible for helping within my budget and making sure to answer all my paranoia questions! When I went into the Finance Office, Kati was so respectful of my time and ensured I understood everything. I had my 3 year old daughter with me so time was of the essence!
I highly recommend GP Hyundai for a positive buying experience, they understand that its an important decision, and will go above and beyond to make sure you're not disappointed and leave with the vehicle for you!
Man. all I can say is that this guys know what they are doing. I have been looking for a good price on a vehicle for a few months and some one told me to check GP Hyundai. And sure enough I found what I was looking for at a grate price. And to top it up they throw in a bunch of extras on the deal. And I wasn’t expecting them at all. I was really impressed with their honesty and professionalism. And I like the fact that there was no pressure to buy.
All and all. thanks a million GP Hyundai
I just purchased a vehicle from Kyle and the team and I must say that I didn't expect the vehicle buying process to be as easy going as it was. Kyle was extremely helpful and accommodating. I always dread dealing with commission based salespeople but not Kyle and the rest of the Hyundai team.
Thanks so much to Kyle, Brittany, Kati and the rest of the team for making us feel like family at Hyundai!
Kyle and GP Hyundai team spared no efforts to make this easy and pleasant. Great team job! It's a very friendly environment to buy a car.
Kyle Farquhar at GP Hyundai helped make my new vehicle buying as seamless as possible. Himself and Brittany assisted me in finding the perfect vehicle for my family! The entire process was made easy by their support of my needs with a vehicle and their knowledge made it a smooth process. Thank you both for being amazing and I look forward to being a lifelong customer!
We had a wonderful experience purchasing a vehicle. My first contact was with Kyle Farquhar; Kyle served as a single point contact for our four month long research, decision making and finally purchasing a vehicle. Even when the dealership building was under construction, with the offices spread out between three or four office trailers, Kyle made the experience enjoyable and smooth. Once we made the decision, even though it was a weekend, financing and pick up was arranged and we were able to drive away the vehicle in no time.
Kyle stayed in touch with us for four months answering questions over email and phone. During test drives he explained in detail the difference between different models and variants helping us to pick a vehicle that met our needs optimally. I am certain there were other people involved in the process but for us Kyle managed everything. When we were ready to sign, Kati Carlson had all the paper work ready and we were out within an hour. Within that time, she explained various coverage, warranty and options included in the financing. We went to the dealership due to a referral from a friend and she received a referral bonus within a week.
We will wholeheartedly recommend the the dealership and Kyle to anyone who is considering a vehicle.
Andy Stuart and the rest of the team were great and very professional. Thanks for all your help in finding my Dodge 3500 limited! Would definitely recommend
Andy Stuart and the rest of the team were great and very professional. Thanks for all your help in finding my Dodge 3500 limited! Would definitely recommend
Andy is super friendly and knowledgeable. He’s great at his job. Love my new whip. Thanks
My experience with Hyundai was one of the best I have ever gotten. Every one of their staff was very friendly and professional. They took their time to explain everything in detail and always made me feel comfortable. I was referred to Kyle, one of their salespeople by a colleague. He was the best from the start to the end of the process. He took care of me and got me a good deal.
These guys are great! I've bought 2 vehicles from them now and both experiences have been very easy and stress free. Kyle, Will and Kati all worked very hard to make sure I got exactly what I wanted. Their honesty, integrity and personable attitudes is what keeps me coming back!
We are happy new owners of the 2020 Palisade! I have to say, we probably took the longest to decide this time around on what vehicle fit us best. Kyle Farquhar was with us every step of the way! Through test driving numerous vehicles, including the Palisade a couple times. He was patient, honest, and knowledgeable. It’s hard finding a vehicle with 8 seats and with style! We couldn’t ask for better service and a better vehicle. I have to add, the warranty is the best we’ve seen as well!
I found this place with a simple Google search and I'm so glad I did. We are new to the country and the staff were just incredible. Andy is such an awesome salesman and my family and I will definitely be keeping our business with this dealership.
Andy Stuart was very courteous and helpful! He was a huge help in finding me perfect SUV for my family. Straightforward guy and answered all my questions. Highly recommend!
We had a great experience at Grand Prairie is Hyundai buying the new 2019 Tucson. AR sales representative Brett was knowledgeable, reassuring and understanding! We would recommend 1st and look forward to working with her more in the future!
Kyle Farquar at Grande Prairie Hyundai is the absolute best person to help you achieve your goal of owning a car! He is amazing!!! I can't thank you enough Kyle for all of your hard work. He's not a pushy salesman he is a down to earth real person who listens to what you are saying and helps you find it. I will recommend Kyle to everyone I know. Thanks Kyle and Kati
Recently purchased my third Hyundai through the GP dealership. Nothing short of stellar service, knowledge and familiar faces. Brett was an amazing saleswoman who got us into a stunning 2019 Elantra Sport. She even pushed our infant child around in her stroller to help her fall asleep while we signed paperwork. Brittany and Kati in finance were rockstars (as always). An easy process with good people. The way making a big purchase should be.
Andy was excellent to deal with. He was knowledgable and respectful of my time. I would recommend him to all of my friends. I am pleased with the GP Auto Group and will continue to use them as they continually exceed my expectations.
I recently got an oil change and a wheel alignment. When I got the vehicle back the wheel alignment was worse then when I had brought it in. Returned the vehicle 2-3 days later to have the wheel alignment fixed. A few days after that I was doing errands at my last stop I go to get into my vehicle and there was absolutely no power to the car, no lights came on, it was not turning over, the power locks on the door wouldn't even work. Called the dealership and spoke with Dean the shop manager of the dealership, I then explained the situation. He then offered to come give me a boost, when he arrived he popped the hood of my car and magically everything started to work. The NEXT day, I go to get into my car for work early in the morning around 6AM, again, NO power to the vehicle whatsoever. My vehicle then got towed to the Hyundai dealership that night. The dealership ran tests and figured it was the fuse box in my vehicle, they ordered the part, A WEEK later (no calls or updates from the dealership regarding my car), I called today asking what was happening with my car. The shop manager Dean informs me that the wrong part was sent and that he put an emergency order on the correct part and that it was only in Vancouver. He then proceeds to tell me that, said part will not be here till TUESDAY, next week. I have gone without a vehicle for an entire week with no offers of a loaner or paid rental vehicle on behalf of the dealership. We are now coming up on TWO weeks of being vehicle-less. I am leaving for my bachelorette party TOMORROW AM and I now have to pay an extra $200 to have a vehicle to drive on my vacation because the dealership will not pay for it. I understand waiting for a week while the part comes in, but for it to be two weeks and their screw up, I believe they should be paying for a rental car! The lack of costumer service and accommodation is disappointing!!
Awesome experience! Kyle with Grande Prairie Hyundai was great to deal with. He found me the perfect vehicle with what I wanted and the service was amazing. I would 100% recommend Grande Prairie Hyundai to everyone!!
Great experience from the beginning. Kyle with Grande Prairie Hyundai was a pleasure to deal with and worked with us to find the perfect vehicle for our family, he listened and made sure we got exactly what we wanted..and more! Everyone who works there was happy and helpful. Totally would recommend Grande Prairie Hyundai to family and friends.
Great experience. From start to finish the staff were nothing but friendly treating me like family. They got me in a 2018 Tucson and I just absolutely love it. Dealerships can be very intimidating and these people made the whole process very very stress free. 10/10 will buy from there again
Fantastic service! I dealt with Brittany and Andy, both were amazing, Brittany & Andy both helped me along from the very first step to the point I left in my new vehicle. Brittany is extremely accommodating and is such a delight to work with. Andy was very knowledgeable and diligent in explaining the vehicle to me and all the features and was fun to deal with. I am not an easy customer either; I tend to get hung-up on things, and like to account for everything. I went into the dealership expecting to do battle and be nickel and dimed for everything. That was not the case, everything was explained to me, and I even got some extras. I was impressed with how stress free dealing with the dealership was and appreciated how far Brittany and Andy went to find the vehicle I wanted. I am still dealing with the dealership on a few little items and they continue to be just as awesome; even after I left the lot! Highly recommended this dealership, and if you want hassle/stress free auto shopping ask for Brittany or Andy!
Best dealership experience I've gotten by far, it was quick and painless and I was able to get into something newer then my current vehicle. Definitely recommend going to see the team at GP Hyundai if your in the process of looking for a new or used vehicle
I had the best experience at Hyundai with Brett Boman. She made my experience of getting a new vehicle stress free and easy! She got me exactly what I wanted in a SUV, which was a 2019 Santa Fe XL. I am so happy with my purchase an I am in love with all the bells & whistles that came with my vehicle, Especially the warranty. The customer service from Brett and all staff at Hyundai was amazing. I truly would recommend this dealership to all my friends and family. I have no complaints and loved the the entire experience. I left happy a happy customer and my kids are happy to have a more spacious vehicle.
We had the best experience dealing with Andy at Grande Prairie Hyundai! He and everyone we dealt with went above and beyond to ensure we were happy with our purchase. They treated us like the most important customer that day, which I think more places should learn how to do! I would definitely recommend them, and I’d definitely go back when I need another vehicle!
Kyle was extremely helpful in trying to find the best first car for me. He made sure I got the best deal, and was very patient with me through the entire process. All of my questions were answered with knowledge and professionalism, with some good laughs too!
Kyle and his team listened to what I needed, and they stood up to the plate with no hesitation. They didn’t stop working until I got what I needed.
Thank you so much!
Bought a 2013 Elantra at auction. The car was not designed for north Canadian climate @ this production year. Had no warranty, no leg to stand on! The staff of GP Hyundai walked me through the process of applying for a relevant recall and it was approved. Have had issue with dealerships in the past, nice to some still out there pull for the little guy, to win over new business. Thanks to everyone involved, and even the HQ in Toronto. Good to Great company on the rise!
Love the new SUV. Thanks for all the help Kyle and Brittany. You guys were a great help. Great team and great service. They did everything to make this experience perfect. Thanks so much
Absolutely love GP Hyundai!! Kati is great to deal with and is so happy and kind! Along with all of the staff - making you feel so welcome when you go in!
Would 10/10 recommend them for your vehicle needs!
All of the staff I encountered were friendly and positive. They answered all my questions thoroughly and anticipated what my needs were in a new vehicle, and found me exactly what I was looking for. They went out of their way to make sure that I had a good buying experience. Would definitely recommend!
Honestly outstanding. From the minute I came in, I got a positive vibe that stayed all the way through to me buying a pre-owned SUV with which I couldn't be happier. While I didn't expect that I would describe used car shopping like this, I'm happy to say that between GP Nissan and GP Hyundai, Ahmed, Meaghan, and Will were fair, honest, transparent, patient, understanding, reasonable, accommodating, and friendly the whole time.
Ahmed certainly earns his shining reputation. He was happy to drive me between dealerships, plan several meetings and test drives beyond the call of duty, accommodated times after he should have been off for the day, gave continuous reliable communication, fielded the many questions I fired his way, helped get an insurance quote, and even picked me up from the airport after hours to sign it over.
The three of them helped get me get a transparent and excellent price, accepted a deposit for some no-pressure time to think on the decision, contacted someone to purchase my older trade-in vehicle, arranged for a rare take-home test drive, and got me into a great new ride I'm proud to have gotten from them. I couldn't have been more pleased with everything, thanks Ahmed El Tayeb, Meaghan Odegard, and Will Mears!
I've had my 2014 Hyundai Santa Fe Sport 2.4L AWD for 4 days and all I have to say is I'm very happy with it, its such a smooth and nice ride. The power is adequate, it's comfortable, quiet, and is sleek inside and out. Plenty of room for my family and storage space. This is something that I will continue to drive for the rest of my life. I also have to add the team at Grande Prairie Hyundai are amazing, Meaghan and Kerry did an awesome job with everything to get me into the santa fe, This is a place were I would keep coming back to in the future.
Once Again I would like to thank you wonderful ladies for everything :)
I bought a car just over a year ago and they were amazing so I thought I would go back again to upgrade my car and they were amazing again, all the staff and Management are the best to deal with, I would recommend this dealer to anyone, I wouldn't go any where else. For sales I would like to thank Melody Nelson for a outstanding no pressure experience and great commutation thru the deal amazing work , and for management Will Mears thanks again for getting me the best deal you could Outstanding, and for finance Kerry Kaban thank you so much for making the buying experience the best ever, Kerry is amazing to deal with, I never had so much fun buying a vehicle till I went to Grande Prairie Hyundai.
BEST experience!! Sincere thanks to Cordell, Kerry and Will!! Every aspect of my purchase process was enjoyable ... from viewing to arranging financing to driving my new Elantra off the lot!! Special thanks to Cordell for his assistance in ensuring I was comfortable in my new vehicle. Love the car ... love the staff who went above and beyond!! I would absolutely recommend this dealership to anyone who may be considering a vehicle purchase!!
Following purchase of my used Santa Fe SUV, I was immediately informed of 3 recalls needing attention, and a service appointment was booked that included a complete vehicle inspection. This revealed a few issues including some that were costly, but I was then offered a protection insurance plan that would take care of power-train problems including those found in the recent inspection. As the vehicle had not cost a lot to buy, the insurance seems a reasonable investment, as well as the 3-year oil change add-on program. The staff we dealt with were very knowledgeable, helpful, and friendly, while exhibiting NO annoying sales pressure. It is so nice to deal with a company with trained, pleasant employees.
Very Happy
This was, from start to finish, a wonderful experience. I had a car in mind, and had set up an appointment with Cordell just to see what my options might be. He and Will worked to get me exactly what I was looking for - no stress, no worries, no problems of any kind, and I wound up driving my new car home the same day. Kerry did a fantastic job explaining available products and dollars and cents, and both she and Cordell went above and beyond what was neccessary; I very much appreciate how much they did to put me at ease - this was the first car I had ever bought flying solo, and I never thought it could possibly go as smoothly as it did. This is the dealership I'll go back to the next time I need a vehicle, and I will absolutely recommend them to everyone I know :)
Me So Happy
My overall experience with GP Hyundai was fantastic. From the moment I called Jenna to ask questions about their stock she was so friendly and personable. She made it very easy to feel comfortable. Being from out of town Jenna, Kerry and Will were awesome trying to get everything done in the few days I had in town. Jenna always responded promptly to my numerous phone calls and texts and I never felt like I was a bother. When you walk into GP Hyundai everyone smiles at you and asks if they can assist you. I recommend these fantastic people for your next vehicle purchase!