I had purchased a Mini Cooper 3 months ago and needed to fix it few days ago. The car has been giving me lots of problems and when i went back to the Crowfoot Hyundai's dealership to let the manager know that it was unfair, he was very arrogant, rude and lying all the time. He said I was assuming that something was not checked properly, but then how do you explain the problems the car has? I have used it only to go to work and for few kilometers. These people are not honest at all and they overcharge you. When I had asked how much the winter tires would be, they asked me for 2000 dollars...just insane. Finally, I had to pay 450 for a new battery, because obviously they gave me an old battery and I decided to take my car to be checked at the Mini Dealership and they said that the breaks need to be changed, there is a problem with the engine and fuel in the engine oil...all after I had just taken from the previous dealership, which means they did not even fix it properly. Unbelievable! Would not recommend their services at all.
We have been shopping for a vehicle and visited every Hyundai dealership in Calgary. This dealership is smaller in size then others but they have amazing team working there. Sales representative Dylan from the first minute made us feel extremely welcomed and comfortable. There was no pressure to purchase and none of that dirty business that we experienced with other dealers. Brian the sales manager not only gave us the Best deal in town but also was very personable and understanding. We build human connection and trust instantly. High recommend Crowfoot Hyundai.
We had a great experience with Crowfoot Hyundai! We were in the market for a vehicle but didn't know exactly what style/model we were looking for. Alex helped us narrow the options down to what would suit our needs, he was patient, attentive to what we liked, he didn't try to up sell us or pressure us to buy something out of our price range but was sincere in his suggestions on what he thought would be a good vehicle. We thoroughly enjoyed the time spent shopping. Albert helped us in the finance department and there too, we experienced exemplary service! The customer service at Crowfoot Hyundai is off the charts and I would recommend them to any of my friends or family. Thank you Alex & Albert and the many others who were very welcoming and helpful during our time at Crowfoot Hyundai. We love our SUV!!!
I bought a Hyundai Santa Fe Ultimate from Vince. I usually have trust issues with cars salesmen but Vince was very personable, reasonable and patient. He was available to answer all my concerns anytime of the day. Jason was very friendly and able to explain the finances clearly. I met other staff there and appeared genuinely polite. I enjoyed doing business with them.
Buying a new car during a world wide pandemic when I work for AHS was something I was dredging more then you can imagine but Russ was very helpful, patient and knowledgeable - along with the rest of the staff at the crowfoot location. I’m really happy with my KONA, it’s got all the safety features and little extras (heated seats!) that I wanted. The processes ended up being way less stressful then I anticipated! If you're looking to buy a car i suggest going here. Stay safe everyone!
Swear to God, they provided me with the best service ever in my life. I purchased a Palisade Ultimate Trim Model here with a great service last year, and stopped by the shop for the first oil change today. I ordered only oil change but more extra services were provided such as car wash and shuttle. Staffs were very kind and friendly, and their service and hospitality were enough to touch my heart and make my day (especially I thank Vanessa). I will definitely use this dealership again next time, and strongly recommend anyone who has a plan to buy a new car.
My wife and I purchased a Hyundai Tuscon from Crowfoot Hyundai and we're very happy with both the vehicle and the dealership. Our salesman, Mr. Tony Martinez, was friendly without being pushy, and answered all our questions. We feel we got a great deal and were supported the entire way leading to an excellent buying experience. The highlight was ringing the gong! I highly recommend this dealership to anybody looking for a trouble free vehicle.
Excellent experience in general. I stopped two weeks ago just to see the new Palisade and I loved it. Steve showed me the car, no pushing and very professional. After visiting Toyota and Ford dealerships, I came back to Hyundai Crowfoot and this time it was Tony who help me to close the deal for a Palisade Luxury. Very good experience from Tony to the general manager, very pleased with all the process. I’d recommend this dealership to any of my friends.
My family and I just picked up a Dodge Journey from their used lot this week. Extremely pleased with all the staff there, especially Russ for helping us out! It was my first time buying a car from a dealer so to say I was nervous but quite an understatement. Russ and the rest of the staff made everything welcoming and extremely easy. Everything was very clear and explained thoroughly to us, nothing hidden. Thanks guys, quite pleased with our new car!
I did not get a car after all but the manager Miguel has excellent customer service. No pressure style of doing his business.
They have a huge variety of cars in their inventory. Even non hyundai vehicles. They give relatively good prices.
I don't think they offer free life time car washes though.
Steve B has been a great help in selecting the right vehicle for us and negotiating to get the best deal. He is one of the best car salesman I have come across. He's fun and easygoing and has the right attitude towards his clients. I would recommend him to anyone to go and see him if you're looking for a vehicle. For financing, I would recommend Markus who has also been very helpful, and Miguel who helped us in finalizing the deal. Overall Crowfoot Hyundai has been a great experience in buying the right vehicle for us.
What awesome service! Thanks Giovanni for your patience with all my teasing... we still bought the Venue after all 😊. I can't wait to have a ride in it 👍
Received excellent service, Tommy and Luis were very helpful. We were working with another dealership and was not treated very well so we decided to try Crowfoot Hyundai. The service we received at Crowfoot exceeded our expectations and they took care of us with no hassles! Great job guys, highly recommended!
The Moores
I wish i could give a negative star rating! Never again will I buy a car from Crowfoot. Did my 3rd trade in. I noticed a huge difference in customer service now that its owned by Auto Canada. The service is horrible! My car came with a set of winters, then put used tires from 2015 on my all season rims and tried to hide it by putting them in plastic tire bags. They said their storage shed was broken into and my tires were stolen and i was outta luck, and gave me what they could find. The store manger did absolutely nothing to help but try and avoid my calls, the sales manager was more concerned about how much they were loosing on the trade in and the sales associate was less than knowledgeable about the car itself and made the sale and what was included in the purchase very confusing. They also printed and Carfax for my trade in and left it out in public view with all my personal information on it, the new buyer then took it or it was given to him. This person showed up at my home asking for info on the car! Worst experience of my life and will never buy are vehicle from any dealership owned by Auto Canada. But hey, they offered me $250 in store credit. I politely declined.
The only great service i received was from Mark in the finance department. He did the financing on my other 2 vehicles I bought there.
I never thought I’d fall in love with a vehicle, but my Kona is the most precious car ever. I feel so safe and modern driving it. I’m so happy with the service I received from Paul, Tyler and Jason. They had all my needs covered from A-Z, which makes them a superb sales team. Big thumbs up to these gentleman for keeping a good rep for car salesman. Thank you!!
0 customer service... no repeat business from our family, for sure.
Update: Dec.10, 2019
Cris Reyes, the General Manager, reached out to me in order to make it up from my above experience. He offered assistance on my next car appointment, ensured that my needs were met and he even fixed my power seat, free of charge. This time it went smoothly and I was satisfied. I really appreciate everything. Thanks Cris!
- Celina👍
These guys are amazing! Crowfoot Hyundai will make the impossible possible. Go see Steve and Tommy, they won't lead you a stray, and will fight to get you exactly what you need. Thanks guys!!
My friend referred me. Bought a used Tucson, everything I got was as described. Very impressed. Good post sale support. Worked with Jay, friendly and knows his job. Got value for every dollar and well worth it. Awesome color , thanks crowfoot Hyundai!
Great service and knowledgeable stuff.
Looks like this dealership is one of the best in Calgary. Sales person Tony knows what to do and how to treat customers. With respect and great manners he is doing his 5 stars job ! Highly recommend him as your adviser.
His manager was able to give me a great discount and financial advisor made all of a paperwork quickly and professionally. Good job. Great team.
Disappointing to say the least. My friends were almost going to buy from Stadium Nissan, but I suggested they look at Crowfoot Hyundai as my family has had great success there. They went and ended up purchasing a brand new 2020 Elantra that day. The salesman there kept telling me I was in luck, because of their referral program I would get $200 for giving them this sale. Sadly, not only did I not get the referral, but they did not even seem to acknowledge it when my friends who purchased the vehicle kept asking about it.
I had an amazing experience buying my car here. i felt like the general manager was very attentive and even though I was just looking, I walked out of there with a big smile and a new vehicle that I love.
The service department on the other hand is an absolute train wreck. I had booked an oil change for 11am. I had a friend follow me and we were going to grab lunch and then I could pick my car up after in about an hour. When I went in there, I was told it was a minimum of 3 hour wait, possibly even 4! I had an infant with me and was told that was their policy . Since I had already booked the appointment, I chose to keep my appointment. I also had a clip that needed to be replaced for one of my side panels. I asked if they could look at that while it was sitting there for the 3 hours and was told no, sorry only have time for an oil change. I have since chosen to go elsewhere. It's been 6 months and I haven't been back. Today I get a call from their service manager asking me why I haven't been back in as his records indicate I'm due for an oil change. I explained my previous issue and he basically called me a liar, stating that he has NEVER seen anyone wait that long for an oil change before. Um buddy, I wouldn't just make that up. He didn't even say sorry or entice me back. Just basically said ok and hung up.
I'm split. I've bought 2 vehicles from Crowfoot Hyundai. A brand new 2015 Veloster Turbo back in 2014 and now a used 2016 Chrysler 200 in 2019. The experience this time around was less than to be desired. I picked up the car a couple months ago and on pickup day, the windshield still had a crack in it, which I was assured by Russ it was going to be taken care of. The car was also given to me with an empty tank of gas on pickup, car had 60km worth of fuel in it. Couple of months later, I finally got around to getting it replaced by the dealer. Wasn't impressed at all by the lack of effort to have a car ready to go, especially when paying over 20 grand for it, used or not, that was embarrassing for the dealership. I've been a two time customer, and I've been a service customer with 3 vehicles in the past but I won't be returning for anything.
Very disappointed with the level of service I received at Crowfoot Hyundai. I brought my car in with perceived issues with my transmission and after 3 visits the issue still persists - further one of the visits included >$600 of work that I was assured would fix the problem. I would not recommend getting service at Crowfoot Hyundai.
Came in during a sales event. The initial sales agent, Russ, was laid back and hepful. The deal was completely shot when the visiting sales agent became pressuring, rude and agressive during the negotiation stage. Nothing really ruins an experience quite like that. Would have been better off dealing with Russ alone. Cant see us doing a deal here.
They went the extra mile for us.
Our tire was slashed right before a road trip. The dealer we bought the 2019 Tucson from was unable & unwilling to help us in time for our trip but these guys did.
They did everything possible to find us tires and get us scheduled in last minute for tires and service. I expected a long wait because they squeezed us in but it was actually a shorter wait then at other dealerships when all you get is a simple service. Thanks Rick for helping us out of a bad situation. You have definitely earned a repeat customer.
Service Department- The worst customer service I have experienced at a dealership. My sunroof on my Santa Fe was stuck open and I brought it in and explained that I was going to be having my baby the next day and needed to get it fixed or at least just closed , was told no one could help me out if I didn’t have an appointment to do so, and everyone was too busy to even have a look at it. Left and took my vehicle to Country Hills Hyundai and they took care of me right away! Take your business there instead! Customer Service is a priority for them!
The staff at Crowfoot Hyundai went of their way to ensure we received the vehicle that we wanted. Dyan and Jason worked very hard to make our Santa Fe purchase a very positive experience. We were so satisfied, we even brought my mother in and she was given the same attention and quality of service. She purchased a Tucson and loves it - thank you Crowfoot Hyundai!
I bought my 2019 Santa Fe from Crowfoot Hyundai. Ahmed Aftab and other salespeople were very knowledgeable, professional, and honest. I highly recommend this dealership if you are looking to buy a Hyundai vehicle. The whole buying process was enjoyable.
Watch out for the hidden charges that they don't even explain and just ask you to sign. I was quoted for $215.31 bi weekly but the bank charged me for $227.75 for 84 months. Unreliable. Totally disappointed. Very unhappy with my experienced at Hyundai Crowfoot.
No, I did not purchase anything or life insurance. Justin asked me if I want the life insurance I said "NO" I dOn'T want. But he still present me a paper and he said to put initials. So I signed cos I assumed it's a different one cos I already said NO and that is including everything whatever we agreed for my bi weekly payment without any hidden charges. He don't even explain or he never mention it to me that I need to pay extra for that, he just told me to sign. He tricked me. From the very start Ahmed knows that I just agreed whatever deal he presented to me.
Unprofessional, no customer care and rock bottom standards! Find another location if you want to purchase a Hyundai. Please do not support this bad business practice.
I had an appointment with their internet sales manager, at 4 pm on Sept 13, 2019. I wanted to test drive a Tucson and buy a car. I arrived there at their location at 4:05 and asked the reception to inform the sales manager that I have arrived. I waited for 30 minutes with my family and no one came, again I went to the reception and asked for the person, the reception girl came back and said sales manager is busy and we should wait for another 30 minutes or come back another day.
Finally the sales manager showed up after 40 minutes explaining how busy he was and he referred me to a second sales associate. Between that second person and a third sales person (a lady) there was a confusion who should take care of us. Any ways this story is longer than this and I am more than happy to provide more details.
We decided to leave, and we will never go back again.
By the way I found something very funny in their location, they give $10 off their services if you like them on Facebook!!!!!!
Good dealer,
I purchased used car there. Paul is very good and friendly help me find the one I need.
Will recommend this place for friends and family members.
All praises to AHMED and his team. I wouldn't go anywhere else without talking to Ahmed first. He will work with you personally and make sure you get the deal that you wanted. Very personalized and friendly. Fast and easy transaction. I would highly recommend this dealership.
The customer service staff (member) I believe her name was “Kass” treated me as if I was inconveniencing them by asking simple questions, when we first walked up the girl was on her phone and I had to initiate the conversation for her to pay any attention to me. All other staff was very friendly and went above and beyond. It’s a shame that the CS rep had to ruin my overall experience.
For normal services, they said it would be ~CAD 900, and ended up with ~CAD 2500!!!! All labor charge for extended time (mathematics doesn't really work for their hours calculation). Found a terrible noise in my gear box, after their service , back and forth for couple of days to fix it, got better, but never gone away entirely. Manager was professional though, and tried to help with the issue. But in general, terrible experience. My recommendation, never accept any services from them, if you don't have warranty, or they haven't sent you an official quote.
My wife and I recently bought an Elantra 2020 from the Crowfoot Hyundai.Jason Zimmer was our sales rep and it was amazing experience doing business with him.He is very friendly and easy to talk to and most important was his level of patience.He provided the best customer service we've ever had.Keep up the good work Jason and thanks to Crowfoot Hyundai for all the help and the amazing customer service.
Very unhappy with my experience here. The wait for an oil change with a scheduled appointment was incredibly long, nearing 4 hours. The shuttle service that they offered to use during the wait was not reliable and caused me to have to find my own transportation back to the dealership. Finally, they tried to rip me off but adding extra costs to my service bill that I had not agreed too, which they only removed when I questioned what they were for. I was told they were a “mistake”, but they clearly would not have been removed from my bill if I had not noticed. I will never return to this Hyundai location after this terrible experience.
Really upset with Hyundai. Our dad is a mechanic and my sister brought in her elentra that was a couple years old for a service because everyone has been too busy with work. Crowfoot Hyundai told my sister that the timing belt urgently needed to be replaced and it would cost her $3000.
WHAT TOTAL GARBAGE. THEY ARE SCAMMERS. The POLICE should really get involved and crack down on these scam artists.
We installed a branded new belt not even 6months ago. It even inspected it after because I thought maybe we did something wrong. No, it was working perfectly. I am really angry with them, not because we fell for their scam, but because I am sure other unlucky people who don't know their way around a car have.
Jason from Sales was extremely helpful and made the car buying process easy and informative. I would definitely recommend Jason to any of my friends looking for a new vehicle.
Dealing with Nico was such an amazing experience! He found me exactly what I needed and had quick feedback for any additional questions or concerns I had. The team at crowfoot Hyundai took care of all of my needs plus more during my time there and I was very happy with the customer service I received.
I just purchased a used vehicle from Crowfoot Hyundai from Kevin.
Would I go back in the future? Definitely.
The level of customer service I received was incredible, I was made to feel like I was buying a premium vehicle from start to finish.
Marcus and Justin in the finance department were both fantastic, and Marcus went above and beyond for me which was greatly appreciated.
Kevin made sure I was in a vehicle I loved, that had all the features on my wishlist, and never pressured me into the sale at all which is always appreciated.
If you want to feel appreciated for your business while receiving excellent customer service I highly recommend going to Crowfoot Hyundai.
I am looking at a couple of options for a new vehicle so popped in to have a look at the Hyundai. I was welcomed quickly and was able to spend a fair bit of time with Jason Brumer who was very knowledgeable and not at all pushy. He was able to answer all my questions. If I do decide to purchase a new Hyundai this is the dealership I would go to.
Amazing customer service from Andrew. The manager Giovanni is very polite and professional. Probably, the best car dealership experience that I had so far. Went back with a new car! Recommend!
Hailey Hamilton made our car shopping experience a true joy. Her upbeat personality and knowledge of the product was very good, and what she didn’t know she was eager to find out for us. I Cannot recommend her enough. The rest of the dealership was great as well.
They have an excellent sale representative, Jason Brumer, very friendly and attentive. He knows his cars very well, even the small details. He took the time to listen and figured out what were the details important to me in a car and showed them while testing the car. Those were the details that made the difference to me.
I just bought a car from Crowfoot Hyundai, and the service is there is unbelievable. Jason B. Was the lovely sales man that I had the pleasure of dealing with. He was incredible! He even showed my how to install my car seat into the vehicles he showed me! The rest of the team there were just as incredible! Incredibly accommodating to me and my family and even found confetti cannons for me to shoot off in celebration. I couldnt be happier with the car, experience or people. Even after hearing about my time with this dealership my little sister is driving down from Edmonton to buy from this dealership. My family will forever be a Crowfoot Hyundai family!
I just bought a Hyundai Elantra 2017 model. I went there in search of a deal I saw online and ended up with a better deal. The sales team were nice. So far the after sales looks good.
A GREAT experience overall!
All of the staff were professional, helpful and very pleasant.
They even fixed a minor cosmetic issue that I didn't expect them to.
Joseph Allen, Harrison Lam and Ian Tsui were a pleasure to deal with!
I just picked up my "new" 2012 Santa Fe today and am very happy with the price we paid, the shape of the vehicle and the excellent service.
I wouldn't hesitate to recommend this dealership or to return if I am in the market for another vehicle.
I took in my vehicle today due to getting a nail in my tire. I was able to get an appointment for the next morning when I initially called which was great! I brought in my vehicle and was helped by an awesome individual named Oliver from the service department. He did my paperwork and said he would do his best to get it fixed before I had to go to work. Although there was some mix up about if my car had gone in or not, it ended up being done and I got a courtesy car wash! Oliver was GREAT and ensured that my warranty coverage was arranged/approved before I got there and he handled everything perfectly (I bought my vehicle in a different province). He apologized for the mix up and was super professional! I would definitely return to Crowfoot Hyundai for further service or purchases and I absolutely recommend Oliver Revereza for services. Very honest and kind.
We were apprehensive about going to a dealership as we have had poor experiences in the past. A friend recommended Crowfoot Hyundai, so we went to take a look. We were fortunate enough to be approached by Dan Korchounov, who we found to be honest, knowledgeable, and relaxed. We were treated with respect and I left with the vehicle most suited to my needs at an excellent rate (with a few goodies thrown in); no haggling or negotiating required.
Additionally, I found the finance department to be professional, organized and highly streamlined.
Not sure about the service department, but the sales team was excellent. Everyone was professional and courteous. I had nothing to complain about.
Fantastic customer service, going above and beyond!!
I have nothing but great things to say about Crowfoot Hyundai. Everyone from Service, Parts, Front Office, to Accounts were fantastic - personable, extremely professional, diligent, and ultimately accountable for answering my questions and following up on my vehicle and the repairs.
Sheena and Rick were two standouts who went above and beyond for me - returning my calls promptly, leaving me update messages, advising whether parts were available (Rick even looked into flying a part in so I could have it on my vehicle before I left for vacation), and following up on all aspects of the repair.
I have consistently received outstanding service from everyone at Crowfoot Hyundai, and would recommend anyone bringing their vehicle in for service, or for purchase of a new/used vehicle.