I would never go anywhere else . Best team experience in my life (and I've had alot). I have a great reliable ride now with everything I needed and more! I hope if your considering on a trade or new purchase that you at least check this place out I recommend.
Vehicle was told to be in mint shape once delivered vehicle had bumper damage..not partial refund..no offer .. no nothing..bad service ..bad experience. Even management offered nothing to fix this problem...just said we cant do anything...do not use this dealer
The best price they can give us was higher price then on Hyundai Canada. As well they tried to charge us $1,000 for paperwork, which on Hyundai Canada website it is mentioned $500.00.
The worst dealership I’ve ever been to!
They “sold” me a car with hail damage only giving me $5000 of a discount. (When the car was a write-off)
They then told me that I could claim hail damage on my own policy if there was to ever have future hail storms that caused damage.
So I called insurance to see what they would say, they told me that wasn’t true and they wouldn’t be able to cover any extra damage as there would already be a claim on the car.
I then, immediately called and emailed country Hills Hyundai to cancel my car. (Didn’t even get in the car or drive it off the lot) they told me that I wasn’t able to cancel it... which is complete BS! Because when you buy a new car and you don’t even pull it off the lot it’s technically not yours yet.
So I’m now fighting to get the cancellation of the financing as well as the car off of my record.
Overall this company is not very educated...they need to be re-educated and understand customer service better.
Bought a vehicle said to be in mint shape..when delivered had bumper damage..did not offer anything..no refund..no offer of anything..poor service..poor experience
I can't honestly fathom what happened to the people that left shitty reviews. especially recently. Denny and Connor were awesome with fielding my questions regarding my 2nd "new" vehicle purchase, even despite my questionable credit. Went in for pre-approval based on a 20 minute conversation via phone. When I arrived, Denny says a unit 3 years newer would probably fit my situation. Terrific. Enter Joanne - Finance concierge extraordinaire....I haven't even picked up the vehicle yet, but genuinely exudes care and interest, not like the "wham bam, thank you ma'am" a**holes at Metro Ford. She explained and disclosed ALL DETAILS fully and comprehensively and made sure I understood what I was getting into. Like I said, I'm just in signing stage and I can't believe the quality of customer service. Unreal compared to even pedestrian retail shopping experiences where the customer knows more about the product than the staff. Plus, I look like a weather beaten construction thug and they treated me with respect and comfort. Thank you Country Hills Hyundai for encouraging a positive step UP in life!!!
Country Hills Hyundai was recommended to me.The papers were full of their advertising which seemed to offer the best prices.I ended up buying my S.U.V. from a competing Hyundai dealer who offered a better price.
brought a used 2016 elantra from them. they used silicon spray to cover up scratches and damages. so after a car wash all of a sudden ton of scratches showing up. not honest at all. The owner is a Kaizen group, make sure you avoid all other dealership under their ownership too.
Do not buy from Country Hills Hyundai...these guys are shady. I went to buy a pre-owned vehicle from them, put a deposit down, told via text by the salesman it was a done deal and received a bill of sale. Told I could pick up the car the next day but I decided to get winter tires installed so had to wait a few days for them to put them on. Days later I get a call saying they cant sell me the car for that price and unless I pay list I cant have it. ??????? I still wanted the car so was willing to work on the price with them. They tell me the next day the car is sold??? What kind of business is this...Im not talking just a handshake deal here, this is deposit and bill of sale with a text from the salesman saying done deal the car is yours just show up with the remainder when you pick it up.
Good for you Country Hills Hyundai you saved some money by screwing over a customer. As the saying goes, there's a price to be paid for everything.
We went into country hills Hyundai just looking. We met a sales man who introduced himself called Kelvin Cheng. We told him we were looking at the Santa Fe xl. He showed us a new one in the showroom and said we could take a test drive in one which we did. We didn't really want a new one right away he showed us a used one which we bought . We found Kelvin put no pressure on us at all . He is very professional at his job and I hope country hills hyaundi recognize this.
Thanks to Kelvin for making this buying experience stress free
Alan .F
I went into Country Hills Hyundai in March and left a $2000.00 deposit which I was assured would be refunded to me if I decided not to go through with the purchase. I called back 2 & 1/2 hours later to cancel and went back to the dealership to get my money back and was told, 'SUCK IT UP, I don't have to give you any money back, that's mine". Since then I have found 4 other people that they have done this to. They say they ordered and installed all the Accessories I supposedly requested!! In 3 & 1/2 hours!!!! I quess this is how they make their money as some of the people who have posted reviews on other sites don't even exist! Yelp has an alert stating that too many positive reviews are coming from one IP address and they feel that someone is trying to inflate the business operations. STAY AWAY FROM THIS PLACE!!!!!
visited the dealership on Feb 18 2015 and greeted by Steve we are under the assumptions that putting a deposit is a gesture that we are interested and committed to purchase a vehicle and it is needed in order for the financing process to go through. We are 100% that we did't commit on buying the vehicle right away since we are still have no clue on what will going to happen from the financing application. the next day, we went to the dealership and discuss the financing options. they gave us is not what is exactly the numbers we heard from them from the first day, they asked us for a reasonable amount of down payment so they can give us the vehicle on a lower payment amount. We told them that we can't afford the price so they scrap the first vehicle and still the price is not affordable for us. So they showed us a third vehicle which we really like, but since they don't have the complete information regarding that vehicle and its time for their store to close so we decided to wait til tomorrow for the numbers. I told them go ahead to do your stuff figure the numbers let us know and we will see about it, Upon leaving the parking lot, the sales agent (Steve) hurried back to us and asked my wife to sign something so I let my wife to go inside and I stayed outside. She signed the papers but without a full knowledge that it is a final purchase. Now the next day the number they gave us still don't mach our budget. If we cannot both agree on the price and terms then the deal is off of course. I spoke to Ted one of their manager and told him the decision and asked about the return of the deposit. He suddenly said that they can't return the deposit due to the policy and he began to be rude by calling me a liar. We are now suffering from this unfair treatment especially my wife who just about to pass the first trimester of pregnancy which are very delicate, she is furious, anxious and couldn't sleep well knowing we just lost $500 dollar for nothing but disappointment and grief
I would like to commend Service Department's Tim Carpenter (hope I got his first name right) for handling my daughter's issue with her car a couple of months ago. Mr. Carpenter was efficient in what he does, very polite over the phone and he kept me updated with the status of the vehicle... it was a pleasant experience for me overall... I would highly recommend Country Hills Hyundai to my friends and family.
A dealership is a dealership is a dealership. Purchased a used car 1.5 years ago. Issues with salespeople/person not able to communicate with service.
Service not completing work.
Promised VIP package by sales person. Still waiting. And now left to languish in the waiting area as shuttle driver and service not communicating. Good coffee.
I really needed to upgrade my ride. Went in to attempt a preapproval, found a vehicle within my scope of affordability and left with a BETTER ride than I could have thought possible! The customer service has created a new standard that other dealerships WISH they could achieve! Joann and Denny were undeniable with their professionalism. I felt welcome, comfortable, and secure knowing that they knew what they were doing. Considered my requirements and and delivered more than what I thought I could never afford! Thanks Country Hills Hyundai!
Recently purchased a new vehicle at country hills Hyundai and had a experience I will never forget. The level of customer service and professionalism were top notch by my Sales representative Denny Kelts. I went in not know what to expect as I have never purchased a vehicle before. Denny was friendly, easy to talk to and seemed like her genuinely cared to help me out! I will definitely be recommending my friends to go see him for their vehicle purchases!!
Thanks guys. Needed a car for our business and we where recommended to this dealership. I'm really glad we listened. We are happy with the price of the car and speed of service. Great honest vibes with the sales team. They went out of their way for a great customer experience.
My wife and I recently purchased a vehicle from Country Hills Hyundai and the customer service was outstanding. Overall the staff seemed really friendly but I would highly recommend dealing with Tristan. He took the time to listen to my wife and I and really helped us to decide what vehicle best suited our needs. Tristans knowledge around the vehicles being sold was fantastic. Buying from Country Hills Hyundai felt very relaxed and stress free. Would not hesitate to purchase a vehicle from them again in the future!
I was recommended to go to country hills Hyundai to see a Denny for my next vehicle purchase and man am I happy I did. Quite a big difference from my last purchase at Nissan. I really feel like I got a good deal and trust that he found me a reliable vehicle. I left feeling happy and at ease knowing he had my best interest at mind. It’s the customer experience that keeps people coming back and believe me I know who I will be calling when I need a new car!
A couple months back I bought my first Hyundai and I am still bragging about the great service I got. This is the fifth vehicle I have purchased over the last ten years and this was by far the best experience. My salesman Denny helped my family and I pick out our new Santa Fe, with two small kids running around he was able to get this moving quick and efficiently. I knew what I wanted it was a matter of having a quick test drive and punching out the numbers. Thanks for the smooth and easy purchase!
My recent visit to country hills Hyundai is one I won’t forget. I went in to get my current vehicle serviced and left with a brand new car! I had been wanting to upgrade but never like going out and talking to the salesmen. Denny approached me in a calm, friendly manor and the rest is history. I already had an idea of what I wanted, Denny helped me iron out the details and I am one happy customer. The timing was perfect, no pressure and I got exactly what I wanted. Thanks again Denny
Had my first ever experience purchasing a new vehicle and I am very pleased. I had no idea what I wanted I just knew I liked Hyundai’s and wanted to know a little about them all. Denny was very patient, helped me narrow down exactly what I need in a vehicle and he definitely succeeded in finding me the perfect fit. Not to mention we stayed with in my price range! Let’s just say when I need another new car I know where to go! Thanks again.
My best and most pleasant car purchase experience, in more than 25 years.
Brian and Josh are exemplary gentlemen. They have their client's best interests at heart. Communication is second to none and from the time I entered the showroom till I drove my new great car, it was the smoothest ride, pun intended.
Don't look anywhere else; they are the best, hands down. Highly Highly recommended.
I came buy to look at the new Palisade. It took a few minutes to even speak with someone other than reception, but I finally got a sales person to see me. I wasn’t buying the palisade that day and just shopping and as soon as I said that they were trying very hard to get me to buy. I would recommend focusing more on answering questions than forcing a sale. I will take my business somewhere else
We just purchased a new Santa Fe at CH Hyundai. We were very pleased with our Salesman, Loman, and our Financial Advisor Josh. They both were excellent listeners, making sure we were happy and comfortable with our purchase. They never rushed us and took the time to go over all of the important information at the different stages of our purchase. They really worked with us, ensuring that we will be satisfied with our new vehicle and I look forward to continuing a positive relationship with CH Hyundai as we take our vehicle in for regular maintenance. Great job guys!
Best service ever!
Came here to buy my very first car and the experience from start to finish was hands down the best I've ever had. Went to a few other dealerships before this one and none of them compare to the amazing customer service at Country Hills Hyundai. My sales rep Mike was absolutely wonderful, he took care of everything I could have imagined, he answered all my questions perfectly. I would HIGHLY recommend seeing him if you're planning to go here! Him and the whole team here were so nice and I couldn't have imagined buying my first car with anyone else :)
Worst service ever, once you own the car you are on your own. Have tried numerous times to get a response to questions and concerns and no one responds , even thought they say we will follow up with you and we will take care of anything.
BUYER BEWARE go to another Hyundai dealer . My son just bought a Ford
F-150 ,he went to buy a car there and the sales people really wanted nothing to do with him.
We came to country hills Hyundai after visiting a few dealerships prior as serious buyers. The specialist we worked with, Usama, was great. We were extremely happy working with him and he was a lot easier to work with than other dealerships. Happy with the purchase we made and will be back for services for their customer service. Thanks CH hyundai!
This was my first time buying a new vehicle and I was treated very well. I ran into some issues that I wasn't quite happy with, and thought I would be left do deal with them myself but the team at country hills took the time to make everything right, and I am grateful. Also the service staff is unbelievably friendly and constantly go out of their way to do things right, the first time.
Wow, what a reviews, I am surprised they still in business, glad I never go there, phone call was enough.
Called service department today to find out if there are any service records for my car I recently purchased and been told, "to protect personal information of the car", they won't disclose anything about previous service records, not sure since when car became a person. Just to clarify, I did not ask to share any records with me, I simply asked whether this car was serviced there since there was a dealership sticker at the back.
Then I explained that other manufacturers would provide customers with service records so customers know what to expect from their vehicle, to what she responded that they not supposed to do that, then I asked, "who do you think you are to manage other companies policy "? Just a secretary not doing your job.
Well country hills Hyundai sticker went to garage first day I bought the vehicle, not advertising them.
Awesome, personable, friendly and very helpful. We just bought a new Santa Fe, our fourth one. Would not drive any other vehicle. Our first three were bought at a different dealership, our fourth one was bought at Country Hills Hyundai. WHAT A DIFFERENCE; A TOTALLY DIFFERENT ATMOSPHERE. From the time that we entered the dealership until everything was finalized, the entire staff was VERY, VERY HELPFUL, FRIENDLY, APPRECIATIVE, COURTEOUS AND SUPER FRIENDLY. WOULD NOT BUY ANYWHERE ELSE!!! I would highly recommend to buy a vehicle from this dealership. When we picked up our new Santa Fe, the service again was awesome. They even took us on a tour of our new vehicle and explained everything about it to us. Have never had that happen before with any other dealership. It was nice to have the opportunity to get to know the ins and outs of your vehicle by someone who knows the vehicle and can answer your questions. THANKS COUNTRY HILLS STAFF!!!
Please be extra cautious while dealing with this agency. There is 2 part to their style of fooling people - first their sales team will make u feel like “this deal is only for u his boss will never accept but for u I will get it approved” then comes the finance genius who takes you for a spin and rip u in broad daylight. Please be careful and read the bill of sale shown first to you (because they wont mention the taxes and hidden costs initially) and then then final one. I would suggest to take a picture of the intial one. best of luck
I had to leave a great review as the Sales Rep Andrew is by far the best sales associate i have ever met! This guy will jump mountains for you to get the best vehicle with the best deal! Hard working and most importantly HONEST! Could not recommend anyone better go see him for all your hyundai needs!
5 stars for Eric Rider the sales rep! He is polite,thorough, kind and definitely someone who would not rip you off unlike the other sales rep. He will take his time with you and will give you the best deal. He is patient and extremely hardworking. I highly recommend to see this guy if you are inquiring about a car.
Raymond is a great professional. I went to this dealership and described my requirements. Ray offered a great deal (unbeatable) based on my requirements. He helped me with complete process for buying a car in very professional way. Really Appreciated!
We had an excellent experience purchasing a 2020 Hyundai Palisade Ultimate. We dealt with Chris, who is very knowledgable with Hyundai products. Chris was able to get us in our brand new Palisade the very next day. We are very happy with the service we received at Country Hills Hyundai and would highly recommend to others.
Great customer service! Ray was exceptional when it came to knowledge of the vehicles on site. Very positive and upbeat personality. I test drove the Golf R and fell in love. Was very courteous and my two kids loved the snacks!
I highly suggest going to Country Hill Hyundai I got a 2013 Hyundai genesis 2.0T my sales associate Ray was extremely friendly and knowledgeable about the vehicles I was interested in and able to answer all my questions. He was able to get me a low low interest rate with low bi-weekly payments. I highly recommend going and seeing him if you plan on going to a Hyundai dealership.
Ray was so awesome! He is always thinking in my shoes and is so detailed in everything. He is open and enthusiastic. His passion really shines through and I will recommend all my friends and students to come buy from him!
I'd like to start off my review by giving it a 5 star! Since I walked through the Country Hills Hyundai doors I have been greeted and served with nothing but the utmost respectable service! True, Honest and Humble is what those people are! At the end of my Purchase I had not a single question about my 2019 Hyundai! Raymond, had helped me find the Perfect Vehicle for the family and I! 6 Star Service!!!! Go Country Hills Hyundai!
Everyone that I dealt with at Country Hills Hyundai was amazing. I was greeted with upbeat sales guy. Took a test drive with Shane and was told about all the awesome features in the car and ultimately ended up choosing the Palisade. Shane was super nice and was informative. He knew a lot about the car even though it just came out. Then dealt with Eddie and Brian with financing and it was a breeze. I was informed of all my payment options and other details. Picked up my car in less than a week. (I hate waiting for new toys.) Chris the delivery coordinator went through all the bells and whistles even more in depth and was patient with explaining everything to me. (even my previous mercedes didn't do much if that.)
Overall exceptional customer service and would totally recommend Country Hill Hyundai to anyone and everyone!
Happy customer.
Service Staff and Managers are awesome to deal with. My car was out of warranty and the Service Manager was able to warranty the whole repair. Thank you so much I will definitely recommend this dealership to everyone.
Horrible set of human beings. Very dubious in the way they conduct business. We agreed on a price, $54,000. They asked me to send my credit card details in order to lock in the deal. After I saw a debit on my card, I get this message "By the way the price is now 55,209 my managers are not honouring the same price". Incredible
This has truly been the worst car buying experience I have ever had!! We bought the car, then the inspection was expired. So they let me take it home, but came and got it on the Monday. When the guy came to pick up my car he told my children we needed to pick registration or tint. Did not talk to us, he told our children. Two days later the same guy comes back with my car. The lady we dealt with had the windows done. Anyways that is all good, despite not knowing that tint takes a few days to settle. Go to drive and the tint is cut wrong and there are holes showing sunshine through. Now I have texted and emailed the lady I bought from probably 4 times in a week. She tells me the installer is going to call, then service. Have I heard from them yet...NO. Now today I get pulled over assuming my registration and everything is in the car because the say they registered it. Again....NO. They plate is still in under my other vehicle. So not only do I get a ticket, but my plate is invalid as of midnight.
Long and short of it I can not and will not endorse this dealership!!
I've been a loyal CHH supporter for 5+ years now and am regretful to see how their service reliability and Customer Service in their service centre has deteriorated. I've had to return my cars to their service centre on more than four occasions to repair what should have been addressed from the get-go. While their service staff are friendly and attentive I am less than impressed with their service reliability. Be prepared to waste a lot of time revisiting their location and spending an unnecessary amount of time having your vehicle attended to.
bought a Brand New Santa Fe last week From Michael Raho. It was an amazing experience all Around at this dealership, Michael was very knowledgeable about the vehicles and worked very hard to get me a great deal! His manager Brian then came out to introduce himself an make sure that I loved the deal as well as the vehicle and got the color I wanted. These two gentleman made the purchase of my vehicle very easy and completely stress free. Thank you Country Hills Hyundai!
People working here are nice but they lack what customers need when they leave their car for repair - a proper and timely feedback of what is happening. A simple update is what i need from them, but sadly I did not get any in the one week my car stayed there after all the constant request. Returning calls (bad) sadly. But again they did help me with my car (Thanks).
People working here are nice but they lack what customers need when they leave their car for repair - a proper and timely feedback of what is happening. A simple update is what i need from them, but sadly I did not get any in the one week my car stayed there after all the constant request. Returning calls (bad) sadly. But again they did help me with my car (Thanks).
Tyler Sutherland is very warm and professional! He has upheld Country Hills VIP program. Would highly recommend Tyler's approach and truly satisfied that this dealership takes the extra initiative! Bravo Tyler and CH Hyundai!
As well I am extremely happy of the service department and honoring of Hyundai's warranty program! Top marks to Angel Infante and everyone who has helped me in the Service Department! Keep striving to be the best of the best...I'm impressed with the Service Department for all they have done.
VERY POOR SERVICE!! I service my 2015 Sonata every 6 months here
& I have been your customer for last 3.5 years. Everything was good until my last service in May 2019. I dropped off the vehicle for M3 service package which included tire rotation. I came back from work around 5:30 pm to pick up the vehicle & paid $295 for the service. The tire was not swapped & I asked an employee (Kevin)why it was not rotated. He advised that I have to speak to service advisor (Angel Infante), who was long gone. I requested a call from the service manager next day, Kevin promised that he will have someone call me next day & I haven't heard from the service manager or the advisor so far.
Now I highly doubt if they had been just taking cash from me without doing any work for past 3.5 years. I feel betrayed for being a loyal customer. You just lost a valuable customer.
Big thank you to Denny Kelts for finding this amazing ride!! Truly amazing man that went above and beyond in what the majority of other dealership services lack. The staff and the quality of service is absolutely phenomenal! I couldn’t be happier with my purchase and all the amazing people that helped to put it together. Last thank you to the finance manager Nam who did an absolutely amazing job and even lowered the interest rate, always a nice feeling expecting to pay more and end up paying less because of good people! Thank you all again and keep up the excellent work!!
I drive a dodge but always go here for my oil change. Friendly staff, quick service and one of the cheapest places I found, been going here for a few years now. Thank you for the continued great service.
-Amanda
Highly recommend Andrew in Sales. He is there to make sure everything meets YOUR standards and not what he wants. He wants what is best for you and what will make you happy.
Possibly the worst dealing I've ever had. From someone who has worked years in the automotive industry selling vehicles, this was disgraceful. The finance manager, Eddie, absolutely lied through his teeth about the product I have worked for, for years. He had tried to make me buy warranty to get a cheaper interest rate; do not be fooled by that line. Make sure they are actually giving you the cheaper rate because they will lie.
When I confronted him about it, he then brushed it off and offered me the cheaper rate after the fact.
I am glad I bought the vehicle somewhere else!
I'd gladly give no stars if it were possible.
This business needs to learn how to read their customers and know how to talk to them. It isn't just about money money and more money to line your pockets, it's a business and so far it doesn't look like anyone there is doing a good job at that.
Do your research first, potential consumers!
My experience at this dealership this time around was a night and day difference from my first time there. The first time I bought a used car (from two people that no longer work there - definitely for the best) here, it was not a good experience and I left feeling like I got a bad deal.
This time, I went in and explained my story to Denny and he was absolutely amazing. He took time to go over all my options with me and really wanted to make me happy. I left with a SMOKIN' deal (I am paying less now than my old used car) on a brand new car and got a whole bunch of extras. Nam and Chris were also great to deal with in finance and Montana really knows his stuff. I am so happy to have came back and I recommend anyone in the market to give this place a shot!
Feb 2019 - I just had my Santa Fe serviced at Country Hills Hyundai and I have to say the service I received from this dealership is always excellent!! From the day I purchased 5 years ago to today - from oil changes, recalls and warranty work. every experience has been great. All the staff are so friendly, helpful and professional I would recommend anyone to see for themselves just how great they are. Cheers!
I love their service! Sam and Brian are just awesome. They helped me and my family with 7 cars. They keep themselves updated on latest market trends, products and technologies. I am very happy to deal with people who know the ways how to deal with clients. Sam and Brian helped me with my first car and found the best cars for my mom and dad. So now they are like family members. They work really hard and always ready to help. They create comfortable atmosphere around and it helps a lot! Thank you guys.
I had the pleasure of having Jeremy as my sales agent. He approached me as I was browsing the parking lot outside and welcomed me into their showroom so I didn't have to be outside in the cold as I was shy about going in since I wasn't sure what I was looking for just yet. He provided me a lot of product knowledge and asked me questions to help me in selecting the best car for my everyday needs. He compared different models of cars for me to let me know how they compared. I was able to have buyers confidence and within 2 weeks brought my husband back and we signed the paperwork with him and now own a new Hyundai. I am very pleased with the service received. Thank you Jeremy! I hope they appreciate your good work at this location!
We were shopping around 4 a new car and we found a car we liked on Country Hills Hyundai's website. So we called to make an appointment and came in the next day. We dealt with a salesman named Xavier. He was very friendly and helpful and answered all our questions. We know our credit may be a problem and Xavier and Billy Tran (finance manager) showed us what all our options were and we picked what worked best 4 us. We love our new Hyundai and would recommend them 2 anyone with good or not so good credit. :)
I was very impressed with the experience I had right when I walked in. Everyone was so attentive. I was greeted by a very nice gentlemen named Xavier Naverette. He is absolutely someone I would recommend to people or know of people in need of a vehicle. He is very patient, very well spoken. He is trilingual which is a plus, so he speaks not only English but Spanish and French. I came in not knowing what car I wanted so he took me around and showed me what fits best for me pocket wise. I really appreciate the time he spent with me looking for a car. I would highly recommend Country Hills Hyundai to anyone looking to buy a new or used car.
Thanks everyone, Michelle Dela Cruz
My boyfriend and I went vehicle shopping, his friends were all for domestic vehicles. We decided to give Country Hills Hyundai a try and it was awesome! He left happy and converted , which is so hard to do- hes definitely going to be recommending you guys to all of the people on his rigs! All thanks to Matt Jorge who was super friendly and honest with us. Definitely someone we can trust to go back to!
Bought a new Santa Fe from Matt Jorge at Country Hills Hyundai. His professionalism and service was outstanding. I know car dealerships can pushy and unwelcoming, but Matt was great and helped us through the whole process. It was seamless and we got a great deal on our vehicle. I would definitely recommend Matt Jorge if you are planning on buying a vehicle from Country Hills Hyundai.