Great experience. Absolutely great shuttle driver!
Kara in service is an absolute gem, such a pleasure to deal with!
Always have a good no BS experience here. They have pre set prices on all work orders and do things right the first time. People say not to use dealers for service work but I've always had great and reasonable experiences here
Thanks to the service staff at this location. They went that extra mile to help us out as we are from out of town. They helped us out with getting a warranty issue resolved quickly without having to book an appointment. Thanks again! Much appreciated.
I used the on-line booking program and was able to get an appt the next day. When I got to the desk, Kara was her usual delightful self and she looked after all my needs. She stayed in touch with me via text throughout the day and called me when my car was ready. The cost was even less than I expected. A great experience! Thanks Kara!
Tamara and Kara are two customer service reps that I dealt with. Very personable and professional. My car was ready before anticipated which is great!
Customer service was excellent. Service was done in a timely matter and I was notified when to come pick up my vehicle. A huge shout out to Kara Wang she was amazing friendly and professional! Great job Palladino !
Never a bad experience! James and Mike were awesome and worked hard to get me the vehicle I wanted!
Excellent customer service. Highly recommend Andrew Nazaruk in new car sales department.
Staff are very friendly and accommodating. Tire change this Spring was seamless even with the new rules! Tires were solid as well :)
Thanks Andrew for ensuring my new vehicle lease was efficient! I appreciate your honesty and flexibility!
Amazing experience!! Amy was fantastic and my work was covered by Tricare warranty. Would recommend this warranty to anyone purchasing a used vehicle!! Great value!!
Big thank you to Matt in sales and Chase in financing who helped process my trade in and get me in a new car in the same day; something that is not an everyday possibility. It was busy at the dealership but they worked hard and did everything they could so I was able to drive back to Manitoulin that evening. Top notch professional service all around. Thanks guys! Looks great in the driveway
Despite the situation we are facing, the service was very good. Service on my vehicle was completed within the day (half day actually). Usually it takes longer than a day.
Happy with this service visit.
Took my wife's vehicle in for a battery change, and the staff was thorough and informed us of other legitimate issues with the vehicle, that were promptly repaired. Great service all the way - dealt with Cara (Kara perhaps) in service who was knowledgeable and very friendly.
Amazing customer service. Chris T. Left no details out in helping us to get the vehicle that fit our needs. Love love love my new 2020 Honda CR-V LX.
Amazing customer service! Dan and his team went above and beyond to meet our needs in the service department! With service like that you can guarantee we will be a dedicated Honda customer...we make sure everyone knows how wonderful of an experience it was dealing with the service department! Thank you Dan
My Honda Odyssey recently had a electrical issue that was affecting my alarm system that would seem to correct itself, only to re-occur weeks later. Jody the mechanic was the one who determined the issue, and he took his time with me explaining what steps he took, and I am extremely happy with his expertise. Kara and Dan, Service Advisers, were awesome to work with, including Marilyn, Service Manager who addressed the situation with the customer in mind. Great team!
This has been my second purchase here and the experience is comfortable and the staff are helpful and very pleasant. I always bring my car to Palladino for service for the same reason. Very happy with my new CRV Thank you Matt!!
Absolutely LOVE Palladino Honda. Always great service, answer any and all questions. Went above and beyond at my last appt. Will definitely be staying with the "Honda Family" when I am ready to start shopping for another vehicle(which won't be for awhile yet as I love my Civic LOL)
Jordan helped us out in finding us an inexpensive vehicle. It wasn't certified which turned out to be a little bit of a hassle to get it safetied. I have it safetied now and am very happy with it. I would recommend though that anybody buying uncertified would get it inspected by a mechanic prior to purchase to avoid any surprises later.
I had a great experience with Andrew. He was patient and kept me informed. He made me feel comfortable when I needed clarification, and made the car leasing process seamless. Andrew was friendly, personable and upfront. I would highly recommend Andrew to anyone!
James and Mike made this the easiest and most fun purchase of my life. Love the atmosphere and the personalities of everyone that I’ve had dealings with. So happy 😁
The service advisor team is professional, the shuttle drivers are great, and the lounge makes auto service less painful. I really appreciate the beverage options since I'm a busy person who's always on the go. 4/5 since I feel sometimes their booking systems don't work 100% precisely, but it's a glitchy bug that doesn't affect every experience. I appreciate the ability to book online, and the text confirmations, so that is a plus.
Five stars all the way around. My boyfriend's had a few experiences at cars lots and he said this was best experience he ever had. There is a waiting room, you can have juice, pop, coffee or tea .. whatever. They make you feel super welcome. Best warranty package ever!
Always such a pleasure dealing with Cody!
Feels like family. We are always confident that we are getting the very best deal possible.
My Honda required a scheduled maintenance. I don’t often write reviews or praise people unless it is well warranted and in this case, Kara in the service department went over and above to ensure that I was looked after. She was excellent and truly made all the difference! The world could use more Kara’s!
This was the changeover from summer to winter tires, together with an alignment check. Dan did a good job on the work order and the mechanic did a good job on the tire change/alignment. There were some suggested preventive maintenance procedures advised and I followed the advice. Thank you.
Our family are now the proud owners of 2 new Honda's. Parents picked there's up two days before me. We are both very happy with the way our deals were handled. Big thanks to my salesman Justin, and Mike from finance. We'll be back at Palladino for our next vehicles as well. Professionalism is alive and well.
Staff is always pleasant. I like the text questions while the car is in the shop. Gives me the chance to say yes or no to what they want to do.
All good.
Brought our civic for routine maintenance. Our rear passenger side tire had a slow leak, which we've been meaning to get fixed but just haven't had the time yet this summer. This was not mentioned because we plan on taking it to a dedicated tire shop instead. On the invoice, Maintenance Minder B service clearly states that the tires were rotated. Sure enough, that same rear passenger tire is very low again, despite having been billed for the labour to rotate the tires.
Speaking with a customer service rep was fruitless. We were told the technician would have assessed the wear and decided if the tires needed rotating, and in this case they did not need it. The technician in question was on vacation so unable to answer any type of questions. When i asked why the invoice still indicated the tires were in fact rotated, there was no answer available. This does not give a customer the confidence that all the work they are being billed for is in fact being completed. The service rep offered me the opportunity to leave a voice mail for a manager of some sorts, but i elected to write this review instead.
Invoice # 251879 if the owner or manager would like to take their own time to address our concerns. This is the second occurrence with this dealership concerning questionable service in the 4 years since we purchased from them.
I naturally have tough luck! Of course it began that way, to be expected with me. However Rob Shea (sales manager) swooped in and scooped us up. He listened to me as I explained my lifestyle and what I was looking in my vehicle, as well as what features I needed to be included. The service was above and beyond. We had great communication and I really felt like my trust was earned. Chase (business manager) was also awesome, patient, great at breaking the numbers down so we could understand. Both gentlemen were very approachable, funny yet professional, efficient, patient and kind.
I love love love my car!!! I got financing that works for me and fits my budget plus winter tires so that’s not on my mind when our Sudbury winter hits spontaneously.
Overall a memorable experience with a happy ending, right from the secretary’s smile when you walk through the door to the last signature.
Thank you guys. 🙌🏼
the customer service was excellent as always...Tamara and Kara treat me like family. They are very concerned with the safety of the customers. Thank you for your top-notch service and kindness.
Chris the salesman and Michael from financing went above and beyond making sure I was happy and taken care of the moment I got there. They not only gave me more than other places would have gave me for my trade in but they also gave me extras for my new car, such as winter mats. Great customer service!! Highly recommend this place!
I went here for service and they were very good. They were timely and to make the appointment was easy. From when I made the appointment to when I got it took less then 1 week and for the appointment I was briefed every step of the way. I went to Honda and purchased one because my previous brand and dealership was giving me an appointment 3 weeks away and as someone which does not know their schedule 3 weeks away made for trouble, so for my first experience here it was amazing!!
Great service. Easy to deal with and quick shuttle service. Loved the text option for updates on the progress of my servicing.
I wish I could write a good review but the last couple times I came to get my Acura serviced, I was very disappointed. I came in twice to see what was making a clunking sound in my car because I was concerned driving it and every time they told me it was just my wheels needing balancing. I went for a second opinion down south and it turned out the car had way bigger issues and it was getting dangerous to drive. Thank goodness I got a second opinion!
A couple weeks ago, I went in to do a simple check of a slow leak in my tire before a big road trip, and they couldn't find my key to get my rims off. They also provided me with no other options. The moment I picked up my car again, it took me a grand total of 3 seconds to find that special key. Pretty shocking since I barely knew what I was looking for. I took my business elsewhere and that other business even told me other options they could've done if I actually lost my key, plus it was half the price!
2 stars because the front staff are great, but wow the service team... so disappointed.
Kara is great! She keeps you updated on how the service is going and when to expect the vehicle to be ready. Love the "text" option which is so much easier to access people quickly. Even with extra work required, she consistently kept me updated and did whatever warranty work was available. She is a real asset to Palladino and makes the experience great!
Our “local” Honda dealer/service point (2 hour drive) and our usual service stop. We visit based on the advice of our car’s Honda Maintenance Minder system. Work is usually done promptly and completed on time. No issues.
Another excellent visit to this reputable dealership. Had my CRV serviced with winter tires and an alignment. Visit was quick and the staff very courteous. Dan did an amazing job informing me and was friendly and took care of my needs. I’ll recommend this place to anyone.
Horrible,lies upon lies...84 month warranty that was purchased from original owner.And charged us for another 84 month warranty that we now find out was only good for 60 months.There was rust on vehicle we paid for rust protection and we were denied any claim,find out from other dealership they never installed rust protection. Time to get lawyers involved maybe.BUYER BEWARE when dealing with Palladino.They only post good reviews on site.My wife Kathy Raymond who's name is on purchase..we brought it in for recall on air bag and have annual check up..3000 dollars worth of warranty work done.Then find out we need to pay because they defrauded us on a 84 month warranty.Thanks Timmins Honda for helping us discover these lies.
Had my 2017 Accord into the service department earlier in the week to address a couple of minor maintenance issues. The purpose of this note is to "publicly thank " my Service Adviser - Dan Landry for his superlative service. Friendly, down to earth and most of all effective; he got back to me in a timely manner to let me know the issues were addressed. What I said to him when I picked up my car was "it takes great employees to make a great dealership". If Palladino Honda has earned a reputation as a better than average dealership here in Sudbury it is because of the consistent commitment of employees like Dan to providing a high level of service to their loyal customers. Thanks Dan, Have a great weekend !!!
Five stars all the way around. My boyfriend's had a few experiences at cars lots and he said this was best experience he ever had. There is a waiting room, you can have juice pop.. whatever.. they make you feel super welcome. Best warranty package ever! It's the first car I've bought brand new and I would recommend this place to anybody.. even if it's not your first time around they will take care of you! Matt was an excellent sales rep and was very knowledgeable about Vehicles. Jason Ball was a very good finance manager. T made sure that I was well-versed with the service area, and showed me some of the features that the car had. The woman at the reception desk was very friendly and personable . The lady at the service desk was great! ( II'd recommend to anyone.
Chris Tarini was very good. Responsive to my questions and willing to accommodate. Despite the process taking a little longer then expected they treated me and my friend to lunch while we waited. Highly recommended and I will not hesitate to return for my next vehicle purchase, despite living out of town...
My first time buying a car was a success and stress free! Cody and Chase helped me through the entire process and walked me through each step. They made me feel super comfortable, answering all of my questions and concerns and making sure I didn't go over my budget. I would recommend Honda to everyone.
Awesome staff and awesome products! I personally purchased a Honda from here & will only come here for my car needs! Best in the business!
2013 CRV and bearing for drive shaft is finished. Took over 2 months to get the part. 30,000 kms and it needs rear brakes already? now 50,000 kms and rear wheel bearing need to be replaced! This is Honda quality? I've never had a vehicle in for service as often as this one... You wouldn't be able to afford to keep this vehicle without warranty!
Great staff! Thanks for tuning my Honda Element before my trip home to New Brunswick.
I purchased a 2014 Honda Civic at Palladino Honda and I am thrilled to be driving my new car! Kyle and Denis have amazing customer service skills and did a great job at getting me out of a car I hated and into a brand new car with everything I wanted and needed. They seemed genuinely happy for me and were very helpful with any questions I had. Thank you so much!
As is the way with life some things came up and we determined it would be better to have 2 vehicles instead of just the one. Jamie worked with us to effectively get us into 2 vehicles for the same payment as we were making on the one. Our costs are effectively the same but now have the flexibility of the 2 cars.
Service is amazing! Great staff, very friendly and courteous! The work on my vehicle was completed promptly and best of all no surprises. Great place to do business!