Horrible management, dishonest and aggressive
I went to Richmond Hill Honda looking for my first car to purchase. Amanda was a great help and provided excellent service. We went on a test drive and she made sure to explain the features of the car as well as answered any questions I had. I didn't end up purchasing the car (out of my budget) but she made sure to follow up with me after I left the dealership and helped answer my questions about a purchase I made at a different Honda dealership. I definitely appreciated this as most people would stop responding to you once you tell them you have decided to go a different way. I would recommend going to her for sure!
Best customer service experience compared to all the other Honda locations.
This location and Action Honda actually care and want to serve you.
Avoid Markham Honda Kennedy and hwy7 Location at all cost if you want my advice. The only thing they are #1 in is offering the worst customer service on the planet.
Want to thank Victor specifically for making our lease transfer so easy and went the extra mile. That man deserves a raise!
Responsive, knowledgeable and gets sh** done!
Having lease for me as a new comer wasn’t easy. The road was pretty bumpy at times, but the staff there helped me a lot and at the end everything went smoothly.
In specific I’d like to thank Ms. Ann Chen. She is a professional sales but at the same time, kind, calm, transparent, fair and honest. I highly recommend her to all future buyers.
I recently leased a 2020 Honda Pilot at Richmond Hill Honda. Kim (sales) was fantastic, helpful and very professional. She has been with Honda for 17 years and knows everything and anything about Honda’s whether you finance or lease. I can’t stress enough how wonderful my experience was which they worked with my family’s budget and needs. Lewis (manager) ensured I got the best deal… did they BOTH deliver!
I highly recommend Richmond Hill Honda! We’ve driven 3 Odyssey Touring’s since 2003 and to flip to a Pilot… my family is super excited to cruise around in it! We love Honda especially the Richmond Hill dealership!! Thank you Kim and Lewis!!
Kim and Lewis were incredibly helpful and extremely accommodating. I purchased the vehicle from out of town and Kim ensured to have the vehicle ready as soon as possible to accommodate for my schedule. Overall really great experience and would definitely recommend!
We had a great experience. Gino Shin was great. He help us make our decision and was honest about the vehicle and its price. He helped walk us through the buying process and assisted us with the features of the car. Thank you Gino for a great experience. We will for sure be coming back and will refer our friends and family to Gino.
Visited six Honda dealers before meeting Gino of Richmond Hill Honda, a truly professional with a great attitude. He is knowledgeable and efficient, I was in shop about an hour & half and out with a good deal on an Odyssey. Thanks Gino for the wonderful car buying experience, if you ever visit Ottawa dinner is on me.
Seriously disappointed with this dealership. I went in today looking to test drive the all new 2020 Civic Hatchback. It's been all the hype, and looked right up my alley.
I get to the dealership, and they informed me they didn't have any hatchbacks to test drive... Only sedans.
I asked the salesperson when they'd get a hatchback back in for test drives and not only couldn't she give me an answer, she had the audacity to argue with me that I should just test drive the sedan and buy the hatchback without even test driving it.
I believe her exact words were "it has the same engine. It's the same car. We have a hatchback in the showroom. Look at it, then buy it".
She probably spent 10 minutes avoiding my question as to when I'd be able to actually test drive the ONE car I came in to see, and instead opted to argue and fight with me to buy a new $30,000 car, sight unseen.
Not a way to win business guys...
From the moment I contacted Sam Haghighi about purchasing a vehicle he went above and beyond to provide personalized service, he respected my budget, and timeline. He understood the situation that I was in and treated me no differently then any of his other clients. He knew what my objective was, and was able to get me into a vehicle that I’m going to enjoy for a while. Sam made the buying experience enjoyable, and allowed me to test drive SEVERAL vehicles before I made up my mind, as I was strict on the budget, and had certain features in mind. I recommend that anyone goes to see Sam for a no pressure sales experience, where they will receive the HIGHEST level of customer service.
I'd like to share my experience with people who are going to buy a car.
I bought a car which is 2013 mustang from Gino Shin. He was a very capable salesman. I had a lot of questions when I bought my first car, and he did my best to explain it to me. I was so touched and thankful. Once again thank you for helping me Gino Shin and hope many people buy a good car through him.
I just pickup my 2019 Civic from Gino Shin. Gino is my salesperson. He was very polite and kind, helping out senior citizen like me. We got great deal and informed us well about the car. I strongly recommend Gino if you are looking for Honda.
Thank you Gino and Richmond Hill Honda.
My family has leased vehicles with Kim for almost 15 years. In total, Kim has helped us get into 12 different Honda vehicles and every time we see her, she is super pleasant and helpful. She always treats us like family and is always available for additional questions and concerns after we take our cars home. Kim is low pressure but very knowledgeable. We foresee continuing to purchase from her for years to come!
Very happy with the service and experience provided by Richmond Hill Honda, especially Sales Kim and her Manager Lewis when I bought my Honda Civic Touring in June this year. They showed their professionalism and provided me the best option for my purchase. After a few months driving the new car, I'm very satisfied with the car performance, handle and all features. I think it's really a good value car. :)
What an amazing experience I had today at Richmond Hill Honda. I bought a 2019 HR-V earlier this year and was impressed with Gino's (salesperson) amazing customer service. I came back with my dad to take a look at the cars and we walked out with a CR-V for him in just 2 hours. Great deals and Gino was very thorough, his expertise in the cars made the process go by very smoothly.
Great dealership! Well organized and super friendly staff. I had Alto help me purchase my leased vehicle and he was amazing. Thank you such a great experience. My future car purchases will be through this dealership.
This is my third time purchasing my car at Richmond Hill Honda. Kim is the salesperson who helping me and she is very helpful. She is a so amazing. She is professional and easy to work with. She knows what I feel and satisfy what I need. She gave me the best prices. I love my new car and looking forward to go back again. I will recommended my friends and family to go to find Kim. Thank you Kim, you are the best.
I’ve been going to Richmond Hill Honda for various years and have dealt with Lewis & Kim. They provide professional & exceptional service and always pleasant to talk to.
Both Kim & Lewis are very friendly and helpful. Their customer service has been very satisfactory during every visit. Overall I am very impressed with their service.
This is my second time purchasing a car at Richmond Hill Honda and they do not disappoint! I've always enjoyed my experience at this dealership. Kim was the salesperson and Raymond was the manager helping my family and they were extremely helpful and detailed with everything we needed. They gave recommendations that I didn't even think about that were helpful to our situation. They always gave us the best prices. We love our new civic and look forward to going back again for more car-related needs! We also recommended a lot of our family and friends to go find Kim.
Kim was the salesperson that helped get me into my Civic a few years ago. She is super friendly and sociable, and does not really pressure you into signing. She just wants you to be comfortable and make the right decision for yourself. She's not pushy at all like some salespeople, which I really appreciate. Over the years, I've referred a number of family/friends to go to her and she's helped all of them get the car that they want. So that's just a testament to how friendly and helpful she is.
I also always bring my car here to get serviced even though there are dealerships that are closer; I just really like the service and folks that take good car of my car.
I had a bad experience at other dealership and came to Richmond Hill Honda. I met Gino Shin my sales rep. He was extremely kind and helpful. He fulfilled all my wants and answered my calls morning and night. I bothered him little bit. I strongly recommend Gino!!! and Richmond Hill Honda. Ask for Gino and you wont regret!
Thank you so much Gino!
This was our first time leasing a vehicle at RHH. It was a very good experience from start to finish. Our sales consultant, Gino, was top-notch. He was extremely professional, courteous and very responsive to our questions and concerns. He was a pleasure to deal with and would highly recommend him. We plan on using the dealership for service
Gino at Richmond hill honda is a great sales person. He goes above and beyond to help his clients get the right car suitable for them. Go see him as you will not be disappointed. Highly recommended.
We highly recommend Richmond Hill Honda and our sales representative Gino! Gino was professional, personable and very easy to work with. We went in to replace one leased car ....and ended up with TWO new cars because the service and deals were so fantastic!
We just purchased a new car with Sales Consultant Gino Shin at Richmond Hill Honda. Gino is very knowledgeable and gave us his first hand experience on another vehicle we were also looking at, he is patient and effective during the entire process, he kept us up to date from the point of purchase until car pick up, it was a pleasant experience. Thank you Gino!
I bought a Honda civic just two weeks ago. Friendly atmosphere of the office as well as professional guidance and flexibility by Ms. Amanda Apa (sales consultant), caused me to make my final decision when visited them.
She arranged a driving test immediately upon my request.
It was a good experience and highly recommend this branch.
If you are looking for a new car, I would highly recommend you to book an appointment with Lucy Quan. She is very busy, so make sure you make an appointment to avoid waiting. Lucy is attentive and looks after all your car needs. We had a great experience with her. She is professional and not pushy. The finance guy Eddy was great as well. He explains the options available and didn’t pressure us into making any decisions. He made the whole finance process stress free!
Went there to pick up a new vehicle, their team was overall great and very helpful. Gino was helping me out, he was very professional and very knowledgable. Great experience, would definitely recommend going to their location.
At first I had a 5 star review, however after the recent customer service I've received from the dealership and from Honda Canada, I decided to come back to change my review. I can say with confidence I would not buy a Honda again. The car is great,and I love it, but everything else that has to do with Honda is extremely frustrating to deal with. The customer service is horrible. As soon as you sign and pick up the car, the attitude towards you as a customer changes dramatically, now that you're stuck with them for the next few years.
Good service and experience for Honda vehicles, service expenses and part orders are industrial standards. So far, customer experience from them are great. Make sure you know your car's need and how much you can afford before you walking, that will be good for both ends.
We saw some cars online and decided to visit Richmond Hill Honda 3 weeks ago. We were greeted by Peter Kim and he was very patient and supportive while we were checking out many CR-V's over 2 days. We highly recommend him for anybody who's looking to purchase a new or used Honda as he has extensive knowledge about different offerings of Honda and other comparable brands.
I would suggest looking elsewhere if you're looking to buy a Honda.
The only time they're nice is before they "seal the deal", and right after it's all downhill.
We leased a brand new Civic 2019 from this dealership, at first all was great, the sales rep was courteous and helpful. However when time came for us to pick up the car, they suddenly changed the pickup date that was confirmed to us via a text message. Only after bitter argument with their sales manager that they finally delivered the car as per the initial agreed date.
That was 10 days ago. And just this weekend, we took a drive for the first time in a rainy day, and the car is leaking water. We noticed water dripping profusely on the ceiling area near the rear view mirror. So I drove by this morning to ask if they can take a look at the issue, since the forecast says that it will rain for the next few days. They flat out refused to even look at the car, not even trying to offer any solution to the issue.
If this is how they would treat their customer, then yea this is for sure not a place that I will ever step foot on ever. Absolutely NOT RECOMMENDED!
Victor was incredibly helpful. He was able to help us get our new CR-V out on the road in crunch time. Very happy with the service!
We went to a few Honda dealerships before coming to this one. Having done our research we went straight to Lucy Quan due to the good reviews she got.
She Is a great at what she does and it is why we leased a new Honda rather than keep our old one.
If you want to have a great customer experience when buying a new Honda go see Lucy.
Peter Kim and the staff at Richmond Hill Honda were very helpful throughout the whole process of purchasing a new car. Picking up the car was easy and we were in and out with a new car as happy customers. Amazing customer service.
Rating for the service center - I always come here to swap my winter tires and yearly servicing. This time it was an AC problem with my car under warranty. Even under time constraints Sheldon helped me get my car checked and replaced the parts under warranty. The quality of service has been good here till today. I will now be able to make it for my long trip this weekend.
I would suggest looking elsewhere if you're looking to buy a Honda.
The only time they're nice is before they "seal the deal", and right after it's all downhill.
My wife and I leased a brand new Civic 2019 from this dealership, at first all was great, the sales rep was courteous and helpful. However when time came for us to pick up the car, they suddenly changed the pickup date that was confirmed to my wife via a text message. Only after bitter argument with their sales manager that they finally delivered the car as per the initial agreed date.
That was 10 days ago. And just this weekend, we took a drive for the first time in a rainy day, and the car is leaking water. We noticed water dripping profusely on the ceiling area near the rear view mirror. So I drove by this morning to ask if they can take a look at the issue, since the forecast says that it will rain for the next few days. They flat out refused to even look at the car, not even trying to offer any solution to the issue.
If this is how they would treat their customer, then yea this is for sure not a place that I will ever step foot on ever. Absolutely NOT RECOMMENDED!
The staff at Richmond Hill Honda were super friendly and the entire process of leasing a new car was quick and easy! My husband and I were both looking for new cars; my husband was looking for a civic and I was looking for a CRV. We dealt with Amanda; she was extremely genuine, not pushy, helpful, and knowledgeable! She worked with both of us to help narrow down exactly what we wanted and was able to get us both great deals. I had so many questions throughout the last couple of months and Amanda was extremely responsive with all my text messages. When I picked up my car, it even came with a pink bow on it, thanks to Amanda! :) Overall, I would highly recommend buying your new car from here.
I just bought my second car from Richmond Hill Honda in the last 3 years and once again am blown away by the service I received. Kim (& Lewis) were wonderful to work with and made the process very easy, seamless and pleasant. Their care of their customers is a huge reason why I will continue to come back again and again. If you're in the market for a Honda, please don't think twice about going to see Kim!
Thanks as always!!!
That’s by far the best dealership you can deal with, not only Honda cars are nice but people working in Richmond Hill Honda are incredible!!!!
I just got the third car from those guys and every time I be more sure of what I’m saying...process is very smooth ... prices are the best and they will give you the best deal they can give.
LUCY: the best sales person I have ever dealt with ... since the first time we entered this dealership more than two years ago to get our first car from her & when she had absolutely no clue if we’re gonna ever come back she used to always give us calls to check on how the car is, if we have comments or request ... again that’s months and months after getting the car already ,,, she is the main reason why we always go back whenever we think of changing or getting a new car
THANK YOU LUCY & THANK YOU RICHMOND HILL HONDA!!!
The worst service center I've ever encountered. Edwin from service is clearly the most unprofessional person I've ever had the displeasure of not being able to meet because he would conveniently " not be available ". Somehow my brand new 2019 car that I've had for a month had an issue that needed to be fixed and needed a part to shipped, expected to be in March 14, 2019. Supposed to call with an update... never called back. Kept calling for updates until May 2019 when they finally said oh yes we have your part now. Lies upon lies were fed by Edwin and Lewis about not receiving messages and about the entire service process. Never in my life have I ever been driven to a rental company to pick up a promised courtesy car NOR HAVE I HAD TO PAY FOR IT. I have never been lied to so often by people who clearly do not care about their customers. Literally at the same time, another customer while I was there was also complaining about receiving horrible service and nobody getting back to her for over a week. To anyone thinking about going here, don't! Would rather go to anywhere else than to come back here. I got my car in Jan 2019 and I've never been more unhappy and it's only May. The worst place by far.
Just purchased a pre-owned Civic. Denis and Emily were a pleasure to deal with, overall it was a great experience. The car was ready on time, and was meticulously cleaned. I am very happy with the car.
Our family wanted to buy a Odyssey because of our growing family. We walked into the store and we were greeted by Lucy. She booked us a test drive and took time to show us all the great functions of 2019 Odyssey. We made up our mind quickly because of her thorough introduction. On the day of delivery, she helped us set up the vehicle and provided my parents detailed instructions again. She also provided us a lot of useful tips when driving this vehicle. Great job, Lucy!
Purchased 2019 Odyssey to replace my lease end 2015 Odyssey.
We met Lucy, she is very kind, helpful and straight forward. We went to Richmond Hill Honda since our 2015 Odyssey was close release end. Lucy was patient to provide us the options we can choose to give us better benefit. After discussion and testing drive the new 2019 Odyssey, we decided to purchase new Odyssey. Lucy help us to provide us a reasonable/acceptable price to us, and we made the deal quickly! Thanks Lucy’s help, and we will recommend possible buyer to Lucy for sure. Thanks Lucy!
Purchasing my new Honda Civic, I met Lucy Q., a very kind and helpful sales person at Richmond Hill Honda. Her information about different models, listening to my needs and great advice, helped me to find the proper car with all qualities I was looking for at affordable price.
Thanks to Lucy, I'm enjoying driving my Ex Honda every day!
Very special thanks to my salesman, Victor Rodas! Your great service, transparency, and knowledge was greatly appreciated. The sales process was painless and I walked away very happy. Thanks for helping me check off a bucket list item, Victor.
The staff were very helpful and friendly. I was there on June 8, 2016 for service information and several parts. The personnel I had contact with went out of their way to help with my problem. You simply do not see that level of commitment to customer satisfaction anymore. Thank you,
I have learned a costly lesson of pay me now or pay me later. Since my Honda Element is 8 years old and has taken a lot of abuse hauling equipment for my small business I thought why not save a few dollars on oil changes and maintenance. I started taking my buggy to a small garage. They seemed to do a okay job until one day my tried and true never let me down Element engine seized. I towed ($150.00) it to the my mechanic and his response was "There is no oil in here!" Like it was my fault. My response was "I maintain my car by regularly bring it to you. Long story short I end buying a used replacement engine ($3200.00), paying Ubers to get around for 3 weeks (
BE CAREFUL!! I have just bought a brand new 2016 Honda CRV Touring from this dealership. I picked it up on Friday and drove it to work for the first time on Tuesday...It stalled in the middle on the road and all the hazard lights came on on the dash board..Everything went wrong, messages kept rotating with "check VSA system, check power steering system, check ACC system, check Emisson system..." and the car totally broke down in the middle of the intersection! The car wouldn't go even when I was pressing down on gas pedal. As cars were approaching from behind, the experience was very frightening. I then called Honda roadside assistance. I had to answer many questions and they sent me a form through a link by text and it requires the completion of a questionnaire, providing information such as the VIN number before someone live comes on phone! I don't know how they expect you to type in answers to a whole questionnaire when you're in an emergency. Then I called the Richmond Hill Honda dealership at the site of the car breakdown. There was no offer to come pick me up whatsoever. The sales rep just told me to get car towed back to dealership. I requested for courtesy car while on phone and there was no assurance that I will be provided with one. I had to arrange for my own ride back to dealership while the new car was being towed by a third party towing company "JP towing" which provided good service. Once I arrived at the dealership, I was kept waiting and waiting while the sales rep looked for a manager. This is unacceptable as I had already called ahead and the dealership was already expecting me to arrive. Then I was told that courtesy cars are only for customers with car repairs exceeding 4-5 hours!!! After I complained, the manager, Kevin finally agreed to provide me with rental car. But instead of having a courtesy car there, the customer is expected to go offsite to another location to obtain the rental car. All this from buying a brand new 2016 Honda CRV from this dealership with purchase of extended warranty and rust proofing, and this happened on 4th day of driving a brand new car! The service at this dealership is abhorring!
I am very happy with their service from shuffle bus pickup to car delivery. The best reason I love this dealership is honesty and good quality of service. My 2010 Honda Accord had ABS and VSA sensor intermittent issue. They quickly found the root cause of problem (metal debris) and fixed the problem without a huge cost of replacing entire sensor system. I would recommend this dealer.
We've had our 2005 CR-V serviced at Richmond Hill Honda since we bought it new at another dealer. The service at RHH has fully met our expectations - done right, delivered on time, courteous, cost as estimated, no surprises so far. Then again, it's a Honda.