I bought brand new 2020 honda accord from here, in 9 days there was “ Emission system problem”. I took my car to dealership and they said we have to bring in the car for 2-3 days until we fix it. I was politely cooperating. I told them its a brand new car, why is it giving me issues. They gave me excuse that its a very small issue, we’ll fix it and it wont come back. I still cooperated till that point.
I got my car on 3rd day, i was suppose to get car in morning but they gave me in afternoon. In next 2 hours my car displayed me the same issue on speedometer, “emission system problem”. I was very pissed off. Now they told me we’ll change the sensors and call honda engineers. So what were they doing before. I was the worst customer service. I dont want to keep the car. Whats the point of buying a brand new car. I dont want repair on a brand new car just after 9 days. They are forcing me to keep the car by saying its a small issue. If this issue comes after couple months it understandable. Its not even 12 days i bought it and its driven only 1500km.
My purpose of buying the car was to drive uber. I’m not able to drive uber since the day i bought it. Its so inconvenient to go to dealer again and again. I paid 100$ for safety. Now uber wont let me drive the car. I have go for another safety on the car. They gave me rental car and i have to pay for the insurance on top my original car insurance. What if the car breaks down in middle of highway who is responsible. If i’m driving uber and this issue comes, i’ll get very bad rating and uber wont let me drive again
WORST PARTS MANAGER EVER
I was referred here by my friends and came to buy brake pads and met the manager Clint. I told him I was referred by my friend and he said he would give me same discount as my friend. so i trust him and just paid without thinking twice. Later that evening I saw my friend and he told me his price was even less. I was furious as to why the manager of this reputable dealership would scam me. This is worst than being crooks. I even called another dealership just to verify his price, and turns out his prices are I calcualated about10% even higher than the other honda store, then he says he gives you discount. This guys is the worst!!!!!!!!!!!! everyone should stay away at all cost. Not a good business model. I would not recommend my friends and family and now I will share this with everyone I know. very disapointed in this dealership and hope noone else will be naive like me to go here again
CASTLE Honda took care of us. They honoured the unhaggle price and even have us an extra when the car they delivered had a few extra km. I'll surely buy from them again on my next purchase
They were really helpful, quick and reliable deal.
I would like to thank Faisal Khan for providing an incredible customer service experience. No beating around the bush, or the unnecessary schmoozing. Instead he was straight to the point, efficient, and provided all the pertinent information in order to make a sound decision pertaining to vehicle choice. I would highly recommend Castle Honda, and in particular Faisal Khan and his wonderful quality customer service.
Everyone at this dealership is very kind, literally!
Faisal did a great job at getting me a deal that satisfies me and that doesn't break my bank account. I love my new SUV!
Thank you Castle Honda especially Porya and Richard. Thank you for going out of your way to ensure customer satisfaction! I am very pleased with the service I received. When I drove away that brand new Civic I really felt like a valued customer- many many thanks to you and the great team at Castle Honda😇
I bought my first car here recently and everyone at Castle Honda made the process very easy and comfortable for me. Special shoutout to Mike for taking care of me and delivering my vehicle in a short time frame. Would recommend to anyone looking for a quality vehicle. Thanks everyone!
Worked with Faisal to get our CRV.
He was honest and helpful and gave me a good deal no pressure. Great experience I will be back. Thanks Faisal
Castle Honda is the best Honda Dealership Location. Sales Consultant are so helpful and gave the proper information that is needed when buying . I dealt with sales consultant Rishi . He was very helpful during purchase of my car Honda Civic 2020. Overall great experience and through out co - operation .Rishi best sales consultant ever .
I just loved my experience at Castle Honda yesterday. Everyone was awesome! I received a fast service, even though I arrived a bit late and I was very impressed with Castle Honda social distance policies and cleanness. It was obvious to me that customers and staff safety is their priority. Great job! Your team made me feel safe and cared!
I would like to especially thank Valentina in the Service Desk for providing a fantastic customer service experience with her mask on!!! I felt her friendliness, positive energy, and I felt that I was her priority. Valentina you most definitely made my day!
We all know customer experience is paramount right now as we all emerge from the worst of the pandemic. As a customer, I look for companies that handle this transition most gracefully and I know this is not an easy task. Castle Honda deserves my 5 stars review. Thank you!
Thank you Honda Castle for 5 star service. I would like to Thank Ingrid Castro for her excellent service and explanation on the product and services on the car. I would highly recommend to visit Honda Castle if you are planning to buy your next Honda car.
Cheers,
Maulik
Well, just be careful even if they say the carfax is clean because the car I saw today had so many dents in the hood and the guy, I guess Rishi assisting me agreed to it and smiled sarcastically.
I know it is business but just a little more honesty with your customers can be a good deal for you because not everyone is ignorant.
I visited few places to buy my first car and finally I met a best sales person at Castle Honda. Rishi Jha is very kind and friendly person. He explained me very well about everything and I could make my decision. He delivered my car on the next day as I requested. The manager is also very helpful.
Castle Honda is best at its service. I will recommend this place to my friends and family.
Castle Honda is the best Honda Dealership Location. Sales Consultant are so helpful and gave the proper information that is needed when buying or trading your car. I dealt with sales consultant Ingrid she was very cooperative and patient. Excellent CUSTOMER SERVICE was provided by both Honda and Ingrid. I have been with Honda for 4 years now and love their Honda Civic cars. All departments are always very helpful. Always look forward to visit this dealership for my car needs.
Got my first car in Canada From Ramanjit Singh. Couldn't have asked for more when it came to the having a smooth process in finalizing my purchase. transparent deal, He figured out the needs and according that built the vehicles for my need. He went above and beyond to ensure I was happy with the car even after the purchase multiple times. For a first time car owner, any queries or concerns he is always there. I would recommend Raman to anyone and everyone who ever needs his services.
To put it simply, once again Mark's team perfected the art of providing our family another vehicle. Thank you to Mark himself, to Tony for taking care of our cars and Rishi for delivering them as requested. We know there are many more behind the scenes that make them look perfect and we thank you too. Our family will return and will recommend Castle Honda to anyone looking for a new/used car. Keep up the professionalism and perfection!!
A great place to purchase your future car. I recently purchased my new car from there. Rishi is very helpful and easily reachable. He is very good at his work. I definitely recommend this place to purchase your next car.
This was my first visit to Castle Honda. The showroom, the reception area and especially Tony Dragone made me feel welcome and at ease. He explained clearly what will be done and how long it will take. The recall repairs went well and I was on my way on time and with a clean car! Thank you.
As I drove along Highway 27, my tire blew and thankfully I went to Castle Honda's service department. Friendly service advisors and quickly had me back on the road again. Thanks so much.
Such a great and best place to get a best deals. Staff and them services are best. Specially mark is very helpful.
Horrible Service Department.
While driving on Rexdale Blvd on a Monday with my daughter's 2017 Honda Civic, the wiper blades were not working because they only went half way up and on the way down, they were making a loud smacking sound. I spoke to a service advisor named Manvir, and informed him of the issue with my daughter's Civic. Manvir said according to the mechanic, the problem with my daughter's Civic was the wiper blade motor needed to be replaced. Castle Honda did not have one in stock, they had to order one and it would not be in for 2-3 business days. I took my daughter's Civic to another Honda dealership to see if they had a wiper blade motor in stock. To my shock, the other Honda dealership said the wiper blade motor was fine, the wiper blade linkage was broken and needed to be replaced. They replaced the wiper blade linkage and I informed Manvir I will not be having my daughter's Civic fixed there. Manvir said not a problem, they would cancel the appointment. Have been driving my daughter's Civic for a little over a month now and wiper working perfectly.
So basically, the service department at Castle Honda, or more specifically, the mechanic who looked at my daughter's Civic, misdiagnosed the issue with my daughter's 2017 Civic.
I had the best service at Castle Honda - all my questions were answered and the employees were very friendly! I personally dealt with Nahdir who sold me the car and went through every detail. He explained everything accurately. Mark and Yaaser were also very helpful. They all went above and beyond to make this experience an amazing one! I really recommend Castle Honda to anyone who's looking to get a new Honda.
Thanks rishi for a great deal and amazing service. Will be recommending family and friends who are looking to buy a Honda!
I got my first car from castle . Amazing service, the sales guy Rishi is really good. Overall, great experience
I bought my car here when I used to live close by and I have moved to Far East of Toronto and I still go there for all my service , they know what they are doing and they do it the right way , I tried once Toronto Honda as it is close to where I live now but I see a huge difference so prefer to travel little further and get my service done it right , Thanks Tony for the service and Mark for keeping my kids busy with the coloring materials , the only thing is it does take little longer than usual but this shows how busy they are and how many people go there . Thanks guys keep up the good work
Thank you Mark for the most amazing service for me . It was great experience leasing a vehicle from this dealership you did everything possible to make me happy and special thanks for Samir best customer service.
Had a great experience buying a vehicle from this dealership especially dealing with a salesman like NADIR BIHNAM he did everything possible to make us happy. I highly recommend him if you planning to buy a new vehicle
I brought my vehicle in for a routine maintenance and check up recently. The service staff were all nice to deal with. They were respectful and listened to my concerns. Special thanks to the manager Edwin and RaJean the Advisor who took care of me that day.
Thank you Yassir for the most amazing service for my and my family. You went out of your ways to help me. I will always be coming there because of you.
RAMAN was great highly recommend!!! This is the second vehicle I have leased from Castle Honda. Both experiences have been great! No games were played, said they could make the deal happen and they did.
This is the best dealership in GTA. They were professional, respectful courteous and gave the best rates. Unfortunately, due to change in my personal circumstances the deal didn't went through. Still, they helped me out in every possible way like a family. Special thanks to Mr. Yasser for going an extra mile and sorting the situation out. If anyone is looking to buy a Honda just close your eyes and walk in to Castle Honda.
. They showed me actions that didn't suit the kindness of the Canadian people. We have seen a disrespectful management. There is no respect for the customer at all.
They didn't keep their promises. Don't let anyone lease and finance car here. very incompetent. especially the lease department and his boss ...
They treated me so bad. I don't recommend it to anyone in Toronto. The management is lousy, disrespectful, and there are people who don't know their job. Honda management; should changed in the car rental and finance departments
I came to Toronto Castle Honda from Ottawa for take over. They didn't help me and were rude. That car was very cheap. (Monthly 350$)My friend's credit rating also dropped 25 points because of the incompetence of these people. I will share this with all my friends. he was even more disrespectful when I went to another section to complain about the rental section. He didn't even look at me looking at the computer screen. I came back without take over...
Clean environment. Happy with the service. Technician took the time to explain certain things that I didn’t understand. They are always happy to clarify information and to make customers are satisfied. Lenny is really nice!
I brought my honda here for service as it is beside my work. The staff here are very patient and friendly. I dropped in last minute without an appointment, they took my car right away and a few hours later they had called me to update me. They were very transparent along the way, which I really liked. Tony was especially helpful and ALWAYS answered the phone right away or called back right away. I was overall very impressed with the service as it beats all other locations/ brand competitors service sectors for me.
Had a great experience. Found the lowest quotation for my Civic then anywhere else. Locked the deal within 15 mins. Got delivery on time. Big Thanks to *Rishi*.
I picked up my car at the airport last night after a long trip and I immediately noticed a loud thumping noise coming from the tires as I was leaving the lot! Since I was in for a long drive, I didn't want to risk it, so I checked in a hotel nearby and the following day I took the car to Castle Honda first thing in the morning. Even though I didn't have an appointment, Peter and Paul took great care of me, were kind, very friendly and knowledgeable and gave me honest advice (had to replace two brake rotors, as it turned out). Thanks! I wish you guys worked here in Cleveland!
Castle Honda is a fantastic dealership with a dedicated and thoughtful service team. Samer, Peter and Lenny always go above and beyond and always are professional in everything they do. I have been to other good Honda dealers in the past but Castle surpasses them by far! Thanks for all your hard work and believe me it doesn't go unnoticed
Great service from Valientina and Samer. Friendly environment from the team, they make you feel part of the Honda family. They try their best to get you in and out quickly as possible. Love the free car wash at the end of the service.
Dealing with Mr. Rishi and his team was such a great experience. Along with his good customer service. He is professional,knowledgeable and honest. 100% recommendable.
Thanks armya and if someone will buy Honda I’ll recommend it to you. thanks again
Castle Honda has always provided me with the best service. Before purchasing my second Honda which was from Castle, I went to another location which left me disappointed and I almost went with another car company.
I was recommended to speak to Mark and Nick at Castle and they were incredible! I recently had an issue with my car and Mark introduced me to the service manager, Lenny. Lenny was very accommodating and helped me so much! Even when there was a bit of a mix up in my appointment, they made sure to accommodate me and I left happy.
Thank you to everyone at Castle who smiled at me the moment I walked through the doors to the moment I left! I highly recommend anyone looking to purchase a car, specifically a Honda, to visit Castle Honda :).
Buying my first car was overwhelming and I could not settle on what to do. Mr. Rishi at Castle Honda guided me throughout the process, which was quick under him. He was also supportive to listen and help select the perfect car. He was up to his word and did his all to provide the car and scheme which was best for me. All in all a great experience. Thank you Mr. Rishi.
Great overall experience very knowledgeable staff. Elizabeth at the front desk was extremely welcoming, helpful. She was an insight into how well the staff would treat me.
I dont usually write reviews, but from the initial search to finding the right car to now owning the car for 2 years, its been a pleasure dealing with Castle Honda! I cant recommend this dealership enough! They really do treat you like a family!
Dealing with Mark and his team was an absolute delight. Professional, courteous, knowledgeable, and most importantly honest. So hard to find whenever making a major life purchase especially for a growing family. Thank you again for the peace of mind knowing we made the best decision without pressing for just another sale in the books.
Had a great experience. Mr. Rishinath , the sales person in Castle was of great help. He made my life easier and hand held me to take a right decision. The sales person like him should be appreciated and rewarded. The process starting from deciding what car to take till then time you drive the car is so smooth and Castle Honda make you feel at home. Great work guys. Keep it up. Highly recommended.
All my interactions with the service and sales personnel at this Castle Honda location has been fantastic. The service is fast and the service advisors are flexible and work within your schedule. They have washrooms on site, free Keurig coffee and tea while you wait for service. Also available is free wifi which you can use to catch up on work while you wait. The space is also clean despite the winter slushy weather. I highly recommend this location.
I leased a new car from Castle Honda this week and their services were great. Especially I highly recommend Wayel for the professinal support for someone who doesn't has too much experience in terms of vehicles like me. You would find it much easier and would feel relax to choose your first car. :)
Bought a Civic from Castle Honda a few weeks ago. The customer service was great. The manager Freddy Wong and Manpreet really helped me out even with the price. Great place to buy a car:)
I am absolutely DISGUSTED with the service department and the treatment I received at Castle Honda. Lenny, one of the service associates told me to go to another dealership and have them deal with me because I was 'upset' when I came into the dealership, he also threw my keys at me and spoke to me very rudely. Being the person I am I gave him the same treatment back. I am happy to say that I have now made a formal complaint to Honda Canada and I advise everyone who receives this treatment from Castle Honda to so too. If I could I wouldn't Castle Honda any stars for rating.
I highly recommend Castle Honda to all those who are looking to get a new car! I dealt directly with the sales manger Freddy, and he was very professional and knowledgeable. He walked me through the different options and the different vehicle and I was able to pick the perfect one. Richard, the sales consultant was also excellent! He was very knowledgable with all the different cars as he explained to me all the different features of the different cars. Richard also spent lots of time explaining to me all the features of my new car during the delivery. Their entire team was super helpful and I was able to get my new CR-V on the day I needed the car.
Enjoying my new CR-V everyday now =) Thanks team!
Excellent experience. Free pizza for customers coffee/tea. I was impressed with Sales Agent Porya who did an amazing job.