We had a great experience buying new cars with Kevin Wazen recently! He’s very professional, knowledgeable and friendly answering all our questions and concerns. Very pleased with Honda and quality of their cars and safety features! Our preferred car dealer from here on!
Had terrible service. Had to wait over an hour to meet with someone, even though we made an appointment. The car was not ready the day we were told it would be and we had to come back a second time. Also there was a condition of sale that a side door be fixed and they did not fix it. When we came to pick it up and the problem was still there they said it was fine and we couldn't do anything about it now because we had already signed the paperwork. I contacted the manager, Peter Fu, twice and he has never replied to my concerns. I would never return to Kanata Honda or I would never recommend anyone shop there. We had much more pleasant experiences with other dealerships while looking for a van.
I haven't been to a lot of dealerships, but Kanata Honda has impressed me and shown me what any good dealership should be doing. The service given here both to your car and to your person is top notch. Special thanks to Adam who took his time to understand and note down the issues I was having with my car so that the proper service could be done.
Keep up the good work Kanata Honda. Will definitely make this place my go-to for all my servicing. Did I also forget to mention that Kanata Honda offers you a shuttle to and from your house? Simply Amazing!
Friendly staff. They're not pushy like some other dealers I visited recently. Bought a car. The process was easy and relaxed. Ended up with a great deal and look forward to dealing here again.
My service went well. My only negative if you can call it that is that when I called no one was available so I left a message and no one called me back so I had to call again. This can happen I realize, that but with so many on the desk, it shouldn't have happened. Other than that, it was great, fast and efficient. Cheers, Linda Stowe
An absolutely fantastic car buying experience! Huge thank you to Charles Raymond who made everything go as smoothly as possible and was very clear and up front about everything. Will be recommending him to everyone. Very excited to pick up my Civic!
I like Kanata Honda, it’s one of my best dealerships, nice location, good service & excellent customer service.
Special thanks to Victor & Corey for helping us to make a deal today.
Looking forward for new deals in the future.
Best regards
Recently had the pleasure of working with this dealership on the purchase of a bike. Breanne was an absolute pleasure to work with. She went above and beyond and offered a no BS approach. She made sure my bike was ready to go for the weekend despite a snowstorm throwing deliveries off track. I’m positive they had more important things to have PDI’d before my bike, but they made sure the bike was the first to be prepped for pick up. Everyone from sales, to parts, to service are wonderful to do business with and I look forward to dealing with Kanata Honda in the future for all of my sending needs :)
I have been going there for service for 2 decades and I have been very satisfied. The price is very reasonable, usually I can get an appointment relatively quickly unless it's the busy tire season. I never had the impression that they tried to upsell me and I appreciate that.
Kanata Honda seems to have a lot of young adults working in various areas. Did not see too many older adults? Please ensure their training includes awareness to the needs of all age and cultural groups Kanata Honda wants to serve. Thanks for listening and implementing continued learning.
Enjoyed the no nonsense approach, just the facts with direct answers to questions.
The required repairs were done thoroughly (I watched) and carefully. Even had a chance to chat with the service person and it was obvious they were proud of the work done and very clear on what was done and why.
After consistent terrible experience at the Richmond location, dealing with the Kanata location restored my faith in Honda. I had the pleasure of dealing with Mahmoud and Fathi from Sales, and they were very helpful, friendly, and polite. Also, the Service Manager, Andrew, is helpful, and so is Christina. I am happy with my experience so far. Thank you!
Recently bought new car from these guys had mixed experience as the sales guy was good got us the good deal but they goofed up with number plate on delivery date should say delayed delivery date as they promised for Wednesday or Thursday but delivered on Saturday. Finance manager was kind of rude not accepting their fault and made me pay for new plates which I asked a week before that I want to transfer my existing plates from my old car.
My service advisor was outstanding. I was not aware that my service visit was going to take 4 hours. I was concerned about getting to work on time. He went over and above the call of duty to ensure I would get out in time. Definately, the best customer experience I have ever had with Honda.
Just bought a new Civic 2019 from Kanata Honda and the experience was great (as usual). No pressure into buying New versus Used and/or which model. I end up having some good tips/recommendations from Wood and Peter. I have been a loyal customer for more than 15+ years and will continue to be!
Excellent service and customer care. Helpful technicians tried to solve the problem of my car promptly, attentive and efficient service advisor was able to order parts and schedule repair in timely manner, caring and accommodating management provided me with alternative transportation to get to my appointments. A very pleasant experience overall!
Great car shopping experience. Peter, Jeff and Ken were all very friendly and professional.
Took my car in for a routine service. From beginning to end, honestly the experience was great. Text reminders, update on car service to payment on line prior to pick up. Everything is easy and efficient.
Excellent experience dealing with Shay in sales. Got a fair price on my new ride, no surprises no nonsense.
I continue to receive great customer service even after vehicle was bought and paid for.
I will do all my future business with Honda thru Shay at Kanata Honda !
Powerhouse Sales team is awesome!! It was a pleasant experience and they even delivered it to my doorstep! Shay dropped it off and explained all the features while Eli ensured all my concerns were handled with the best pricing possible.
Thanks Kanata Honda!
Powerhouse Sales team is awesome!! It was a pleasant experience and they even delivered it to my doorstep! Shay dropped it off and explained all the features while Eli ensured all my concerns were handled with the best pricing possible.
Thanks Kanata Honda!
Salesman Thiago Canal is awesome! He gave us a perfect welcome to me and my wife with a friendly smile. We felt very well taken care since we entered the store. The experience there was above any other I got before in Ottawa. Be certain that he will provide you with the best option that fits your needs. The closing manager also was great in showing us options and taking care of us. We were very pleased with the experience. Congratulations guys!
Another wonderful service experience. Well organized. No surprises. Lots and lots of follow-up. High confidence of a good job. Was able to observe the whole procedure through the viewing window. Great job Kanata Honda.
Very professional staff. I had a small issue with my Honda motorcycle. Andrew was able to help me right away. It was something very simple, but he took the time and fixed the issue while I waited. Hats off to service and the mechanic who came out to explain the issue.
Keep up the good work
Thank you
Marcel
After making a decision to buy a new second smaller car, we set aside a day to visit various dealers, one of which was Kanata Honda. Colin Harding greeted us and arranged to take us for a couple of test drives in different Honda models. He was very knowledgeable yet if we asked him a question he couldn’t answer, he didn’t volunteer a guess, he sought the assistance of another employee. Though extremely personable, he was very professional. At the outset, we volunteered that our intention was not to buy that particular day but, rather, to gain information to take away and make an informed decision. At the end of our time with him, he didn’t push us, as some other dealers had, to make a sale before we left. That in itself was a HUGE contributing factor, along with the fact that we liked the Honda Civic Hatchback, in us returning to buy a car from Kanata Honda. Even though there was another Honda dealer in closer proximity to where we lived, and who had the colour we actually preferred, we chose to give our business to Kanata Honda because of Colin. A few days later, after closing our deal with Colin, we were turned over to Terry Hum, the New Car Sales Manager. He was equally professional in making certain we understood all options available to us yet was very respectful of our decisions and choices without trying to push more at us than we wanted. Today we picked up our new car and though we knew Colin would not be in, he had made arrangements for another sales person, Charles Raymond, to assist us. Once again, Charles was both very friendly and most professional. He took time to make sure we understood everything we were signing and then sat with us in the car to review all of its options. All in all, buying this car was a very positive experience, one which we will certainly tell others about. We look forward to enjoying our new vehicle and to Kanata Honda’s servicing down the road. Cindy and Paul
Great staff, friendly and knowledgeable. Good advice and always good pricing even for a dealer.
UPDATE June 2018: I brought my almost 2 year old van in for a recall and asked that the brakes be checked as well as they were pulsating a bit. I asked that the dealer call before doing any work that was chargeable.
When I got the call to go pick up the van I was very surprised and happy to see that not only did Kanata Honda provide a full brake service for free they even managed to get my expired 1 year/20 000km portion of warranty to pay for the machining of all 4 rotors.
This level of service for a customer with a used van purchased at another non Honda dealer... just blows me away.
The staff are all very pro and friendly. Love this dealer. Thanks everyone!
We bought a car from this dealership. My overall experience is awesome. Colin Harding was the sales consultant and Terry Hum was the sales manager in my case. They are very friendly. Colin explains most of the things about the car by taking time. I would definitely suggest Kanata Honda to others. It is in a great location, too. Keep up the good work!
Absolutely wonderful experience with the service department. The pick up and drop is wonderful and they were quick to look at the vehicle.
Unfortunately I was told that the rear view camera on the Honda Civic is just a bad quality camera and the unfocused late 90s quality of the image is just what I should expect with the new 2019 vehicle. Which is too bad as my Ford Transit work van has a better quality image in the rear-view camera. Guess it's a good thing I don't reverse much .
But that is not on the Service Dept. That's on Honda.
Top marks for the Service experience overall.
Just bought a 2019 CRV and loving every second of it. We just came back from a camping trip and it was a perfect. Yes- things were a little squishy but the savings on gas was phenomenal (compared to our previous vehicle). Thanks to the great service by Collin at Kanata Honda both at the dealership and helping me navigate the cruise control days later. He is honest, professional, helpful yet adds a personal touch when talking with my kids, hubby and myself about the car and all of its great features.
I recently purchased a lawnmower from Kanata Honda and dealt with Shay Gauthier. He was fantastic to deal with very personable. He answered all my questions and even though there was no stock in the store for the model I wanted he was able to order one in for the following week. He kept me up to date on the shipping progress on a regular basis. I would certainly buy again from Shay.
Strong points:
Well organized, convenient, efficient, excellent attitude. Customer service always answered the phone in 2 seconds even I made the call ten minutes to close time.
Need to improve:
I purchased anti-rust package from Kanata Honda and my car has rust on surface now. The dealer has no body shop and is not clear how to have it fixed under warranty either.
Colin Harding was very helpful and created a great buying experience for us. He's friendly and was happy to work with us and answer all of our questions throughout the process of leasing a new car. He worked with us and took the time to understand our needs and what we were looking for before making any suggestions. Light-hearted and effective at what he does. Definitely someone we would recommend to anyone.
I had a very positive buying experience at Kanata Honda a couple of weeks ago. First rate sales experience from Shay Gauthier. He was able to answer all my questions and made the overall experience quick and hassle free. If you're in the market for any one of Honda's small engine products I recommend you go straight to Shay Gauthier at Kanata Honda.
The sales and service were excellent - we needed a tiller and made the first contact with Eli by phone - promising to go round about 2 - 3 hours later to pick it up. Amazingly it was all ready, fresh from workshop, it had been tested and gassed up, and was ready to go. The transaction was simple and transparent - and it was evident that there was a lot of attention to detail to make the customer not just feel valued, but to make it a shared experience - and yes - the tiller works exactly as hoped for.
We took our bike in for an oil change and we ran into a problem that needed extensive repair. The Honda service team was quick to acknowledge that it was their mistake and not only fixed it within 24 hours, but also compensated us for not having the vehicle and for our time. We dealt directly with Eli and he was excellent. He followed up to ensure that we were completely satisfied with the service and we are now returning customers. We would highly recommend working with Eli.
I brought my Honda Pilot in for drive shaft repair. I was told that the part was on back order. I asked how long they estimated it would take and they responded .. not sure. 4 weeks went by, I called to follow up and they said the part was in. No one called me to inform me. They took 2 days for the repair. My husband picked up the car and noticed a terrible shake while driving. They are redoing the work. No one took it for a test drive. I received an email to say that they hoped I was satisfied with the service and when I called the service manager to give him feedback his phone clicks off and there is no opportunity to leave a message. I have been on hold with Honda Customer Service for 10 minutes ...
I am very disappointed with my experience. Unfortunately, I love my Honda Pilot, but will not purchase a vehicle here again.
I bought a car with Thiago Canal in May 2019, and he was outstanding. Excellent customer service, he explained all the details and requests we had. Among thousands of options he was able to lead us to the perfect choice. All the process was quick and smooth. Kudos Canal.
My previous lease was coming to an end, so I went to Kanata Honda to see what they would be able to do for me. I sat down with Michael and he and his team were able to get me into a new lease within my price range. They were professional and understanding, and went above and beyond to ensure I was satisfied and had a great experience.
The service with Kanata Honda was a very pleasant experience starting with a cheerful greeting right at the front door with clear information of the time and cost right up-front with the service consultant. The phone massages of the service starting and completion were promptly. Thumbs up with Service Department of Kanata Honda!
"A happy customer is a returning customer!"
Hello everyone....
I have been with Kanata Honda for a few years now and can't say enough about them .
They are the most friendliest, professional, honest, group of people. They have eased my heart and mind from get go !!! They have taken care of all my needs and more. My husband and I love Kanata Honda vehicles and will buy our retirement car their in a few years.
Just drove all the way from Gatineau for motorcycle accessories only to find out that the department closed...car sales is open until 21h00 but nowhere on the website does it say that the motorcycle department has different hours.
Thank you for replying, I will contact you.
I should add that I have shopped here before. I received great service and was able to find a jacket for my son that no one else in the city was carrying. No complains there.
I have been able to get the best prices for parts at Kanata Honda consistently. Got the front tire replaced here today and the technician did a checkup and let me know what is coming up next without forcing me to getting anything done right away, which I really appreciated. Overall good service.
Friendly,knowledgeable and reliable service. A great place to have our cars serviced for the past 8 years. Many thanks.
Another excellent service, this time to our 2nd vehicle with instructions from the technician on how to utilize some of the new electronic features. Thanks.
Excellent service provided by Kanata Honda. I was waiting inside while they worked on my car. I received phone call, then text message letting me know the car is ready for pick up. They are highly recommended.
Thank you Joey for all your help with the purchase of my new Honda Civic. The experience I had was great. Joey was very knowledgeable and helpful. Definitely an A+ experience.
I would like to thank Andrew Tucker (service manager) for the excellent service he provided me last Monday 4/15/19
Walked in looking for quotes on a motorcycle I was interested in. While I was there one of the sales reps sat me down and asked if I would like to order a bike today. He said I would need to put down a 500$ deposit in order to buy the bike. He then proceeded to have me sign a bill of sale without properly explaining what it was. I told him that I could come back in on Friday and give them a deposit. They have since called me back and said that I must buy the bike since I signed a bill of sale. I was never given a copy of this bill of sale and it was never properly explained to me. I never returned to give them the 500$ that was apparently needed to finalize the purchase and they never went ahead with any finance applications yet they are now calling me and telling me that I must purchase the bike. They have even threatened to bring me to court over this. Long story short I will never be purchasing anything from this dealership. They will try to bait you in with scare tactics.
Just leased my second Honda Fit from here and left very happy. Cory was my salesperson and was absolutely fabulous! He walked me through every step and made sure I understood it all. I felt like he was there to find the best car for me and my situation. Elise was the finance lady I dealt with and she was equally amazing. I’ll definitely back for my next car!
My girlfriend and I went in to buy our first new car. We were greeted by a sales associate, Charles right away. He was very pleasant and helpful throughout our whole experience. He asked us questions to better understand our needs and wants and made the process feel effortless and enjoyable. He made sure we were happy with what we were getting.
Even after our purchase Charles was great at assisting us with our follow up questions and concerns.
Also the space was really nice, very open concept and we could actually see examples of colors and tires on the cars in the show room.
All around it was a very positive experience and I highly recommend buying a car here.
I would like to start off by saying that we've been a Honda Civic driving family since 2001 in Canada and since the 1990s worldwide.
We went in to purchase a new Honda Civic Touring - 2016 (currently with a 2012) and after test driving were working on a final price but were on the fence about it. The car salesman was a fantastic guy (Chris Lysen, please see him if you go, but avoid the upcoming name) who negotiated the price with us and to finalize the deal with us he said a manager would come and give us the finalized quote to push us over the fence, little did he know what the manager was going to end up doing.
A small wait presented in the form of the rudest sales manager (award goes to Terry Hum) we've ever had the pleasure of meeting (this includes grocery stores). From us being on the fence, he pushed a sales paper in our face and said "that's all you can get, I don't need your sale, I make money on volume sales so your sale doesn't matter to me". It was the rudest sales experience we've had in our lives to say the least.
That soured the deal so badly for us as he didn't even have the decency to say a cheery hello or to just say "Unfortunately that's the best deal I can give, I can't do much more". I understand being stressed (if you're a doctor), but honestly because of his behavior we got up and left, I'd rather pay a premium to deal with a person who is a decent human that has manners. All he had to say was how that was all they could do and now it's up to us, yelling and saying I don't need your sale isn't what a manager does.
I'm sorry Terry Hum, but finishing a deal doesn't mean you shove a paper while saying I don't need your sale, it means you say unfortunately this is my best price so it's in your court now.
I genuinely feel disgusted by how he tarnished a wonderful experience and how the sales person's hard work went out the window because of a rude attitude manager.
I would like to advise people to please deal with managers that have the decency to treat you like a person and not just a sales number in their volume sales. Being treated as a human would have been another +1 in their sales as customer service to me matters a lot more than a small discount.
Thank you for reading about my sales experience at Kanata Honda - Canada.
Very nice dealership. Great service department. Always polite, fast, great all-round service. Sales people are not pushy like the other guys. Overall very good car buying and ownership experience.
What a great service!!!!
I heard from a friend the excellent service they provide and wasn't disappointed. I end up buying HRV in January 2016. My sales consultant, Sam, a smiling friendly person was knowledgeable in the product they offer.He helped me to decide between the CRV and HRV and the accessories.
Want to have great experience Kanata Honda is the place.I will definitely be coming back to Kanata Honda
Thank you Honda-Kanata. Thank you Sam.
We were here twice to look at purchasing a CRV. The first time, we waited for 45 minutes for someone to approach us at all. When we were back in for a 7 pm appointment, we arrived at 6:40 pm and waited until 7:45 pm to have our appointment. All the usual sales tactics used, no negotiations, fixated on all of the things that people warn you about from buying at a dealer (more interested in talking about interest rates, the other car we were considering and our monthly payments etc. instead of talking about the full price of the car). We asked several times for their best offer, and nothing was given. Very pushy - not a good experience - we felt stressed the entire time.
We walked in expecting to buy a CRV, but this dealer bullied a sale out the door. Your sales staff will not be the reason I buy a car, but they will be the reason I walk away.
Ended up buying from Carling Motors instead who are highly recommended!
I negotiated the final price with the salesperson on a 2016 Civic and he brings out the manager to hustle me. The car I bought was in transit, on the truck in-bound to the dealership and he promised me that it will arrive in two business days. I say okay, no problem and I meet with the finance person to sign paperwork and put down the deposit. This is where I get harassed into buying four separate warranty & protection packages. She tried to sell me four packages that totalled $6,000 for a Civic. She kept saying, your car WILL break down, you don't want to pay for a $5,000+ engine replacement. She tells me customers come in everyday with serious engine and transmission problems. Five days after I signed the papers, the car still hasn't arrived at the dealership. The dealer missed the agreed upon delivery date and I cancelled my agreement with this dealer.