I phoned to ask what time they were open and if I could come by to see a 2005 Honda Pilot. When I got there (over an hour before closing time), I was told that it was locked up in the detailing shop. They ended up getting it out but had some story about a friend of an employee who wanted it but the manager was like, “I told him that I wasn’t going to hold it, since you were already here”. It was getting late so the manager said that if I wanted it, I could put down a deposit and test drive it after the weekend as I was going not going to be available for a few days. So my friend (who is a mechanic) does an inspection and finds about $2000 - $3000 worth of work needed on it (including the timing belt). During the inspection, all of a sudden the manager gets really rude and impatient and tells me that I need to test drive it now and decide now because he just spoke to the other person who wants it and will take it now (even though they are about to close). Although the manager agrees with the mechanic’s concerns, he refuses to do the work on it before selling it to me AND refuses to negotiate the price because he apparently has this other person who will take it as is. Then he got defensive when I asked him if the other person knew about the necessary repairs. He then told me that he hoped that I understood his position...that it wasn’t fair of me to expect him to pay for or do the necessary repairs before selling it. Oh, but it’s fair for you to expect me to pay for it???
I have been car shopping for a while and thought that maybe an actual Honda dealer might be at least a bit more up front and reasonable, but nope. It’s all a big money game. Don’t trust any dealers. I mean, don’t trust anyone really but especially dealers who try to convince you that their inspections are adequate.
And certainly don’t buy into their whole narrative about how they are an honest, family run business that cares. They are no different than anyone else trying to sell used cars.
EDIT: I see that they have now posted a new listing by a different person with a price increase. Be warned that if you are looking at buying this vehicle, it needs work that can't possibly have been done already. Also, I guess the person who wanted to purchase it changed their mind? (eyeroll)
Very friendly and knowledgeable staff. Went in to get parts for a timing belt job for an '04 Honda Civic and the person at the parts counter gave me friendly advice and tips from a timing belt job he just did on his '04 Honda Civic. It really came in handy.
Horrible experience trying to get my seatbelts replaced. Was spoken to extremely rude by 2 different employees, Harp and Chris Sjioquist. Was given the run around for days, given false information about my warranty being expired when I still have over a year left, and still don't even know what they ended up replacing due to lack of communication. There seems to be a huge issue with communication and information at this facility. Got my car here less than 2 years ago, had referred 2 people who bought new vehicles and now I'll never be back or recommend this place. Only reason I'm giving 2 stars instead of 1 is because William was great on the day the repairs were done and the mechanics were able to get all the work done in less time than I had expected.
Stephen Shao was a great help at finding the perfect car for my family’s needs. He was very friendly and thorough at explaining everything throughout the entire process. Plus, the keys came with a nice leather fob!
Harp Singh was a breath of fresh air after a harrowing day....I had a tire blowout on the freeway after leaving my home in Vancouver, en route to the Okanagan. After determining that my tire could not be repaired, a replacement tire was difficult to locate in the time frame hoped for. Harp went above and beyond the call of duty, calling 7 different tire shops to source a tire for me, all to no avail. Despite the fact that he was desperately trying to keep me on my mission to make it to the Okanagan yet that day, it did not happen but not for lack of trying. This is an excellent example of an exemplary employee worth recognizing for his top notch efforts. I truly appreciate everything he did to help my otherwise disappointing day!
Great service centre here. Took wonderful care of me and my vehicle. I go the extra mile here to really help out their customers
Dropped off my Honda Pilot for warranty work (2nd time in 2 months because of a malfunctioning AC) and A1 service and vehicle was left overnight to diagnose a potential leak.
Picked up the vehicle and leak wasn't found. However, random grease marks were all over the cabin (some marks are visible and some just end up on our infers), dirty passenger side seat (my wife always sits in the middle seats with our newborn), and a near empty gas tank (was 3/4 full when dropped off).
At this time, we cannot recommend this dealership for any service/warranty work.
We are extremely disappointed.
Great dealership. I come here a lot to buy parts for my 2004 Accord 6 Speed Coupe and the staff are always very helpful and friendly. They always get or have the parts that I want.
They refused to give me 1% interest offer in 2018 as I am an immigrant on work permit. ( told me i need to be a Permanent Resident / Canadian Citizen). Later i got to know even students can get that offer, they just played me. I will never trust them to buy a new one.
Great service! Very knowledgeable staff! They are happy to help you get what you need! Zlatan went above and beyond!
Jesse helped us today and was very knowledgeable and friendly. Highly recommend you see him if you're looking for a new vehicle! Thanks Jesse!
Very nice experience at Jonker Honda.
Jesse is very professional and humble.
Thanks Jonker Honda !! Really appreciate your customer service.
We waited for so long for our first car maintenance. Because of the corona we have to wait outside nowhere. And it’s been so long for their lunch time, seems like no one is working. This is very frustrating. They wouldn’t not give any approximate time for maintenance, making this process very inefficient. They r taking appointment and they said it’s the same drop off process for appointments, which means we have to experience the same wait time even with appointments.
Just purchased a used vehicle from Jonker today, and it went much smoother than I had thought! Jesse Antoine helped us from the start, was very quick to reply to all my questions ahead of time, very helpful and friendly. Once there he made us feel very comfortable with the whole transaction, and got things done quickly. He made sure it was easy to access the car, we test drove it right away, and signed the papers a short while after that. The finance and insurance team are top notch as well. Thanks Jesse!
John Bok was very helpful and he was the best saleman I've ever dealt with. I purchased a beautiful vehicle from Jonker Honda. I was very impressed and pleased with the service from John. He made it easy, stress free, and helped me find the perfect vehicle. The car came extremely clean and was running smooth when I picked it up. I greatly appreciate all of your knowledge and help. Thanks again!!
We just bought a 2018 Odyssey and love it! Thank you Jesse for going above and beyond! We really appreciated your patience, knowledge and honesty...and especially coming in on your day off!!
It was a great experience and we highly recommend Jonker Honda and especially Jesse!
D & J
Let me start by saying there is nothing I hate more than car shopping. I've never had a good experience...until this weekend. I was in the market for my first brand new car and I was set on the Honda Civic Sport. We had gotten a quote from Surrey Honda on the phone prior to going to Jonker but since we live closer to Jonker we checked the car out there. We were promptly greeted by our very friendly salesperson, Thomas Chang. He grabbed us a civic to test drive and educated us on all the features. I was instantly sold on the car! They also had the exact model I wanted on the lot to check out. When it came time to discussing pricing, Thomas helped me stay within my budget. At no time did he make me feel pressured or uncomfortable with this purchase. He made the deal happen though!
From beginning to end of the transaction, the staff at Jonker were amazing and made buying a new car fun and exciting! Thomas was an EXCELLENT salesperson and was awesome to work with. The finance team (Heather, Alishia, and Catherine) was fantastic too! They were patient with us and answered all our questions. The money spending part isn't fun but they all made this experience smooth and enjoyable. I wouldn't hesitate to come back here again when looking for a new car.
I want to give a shoutout to Jesse for his superb costumer service! From the moment I visited the dealership just to look around until the moment I left with a new car. I never felt pressure to buy anything I didn't want
Bought a brand new car "out of the box" in 2017. Was called for a service when my vehicle's service minder said I have 85% oil life left. Declined the same. Now, every-time I go in, I'm told to get an A1 or B1 service or else forfeit my warrantee, even though I bring the vehicle in with no service minders, just for routine oil changes. My vehicle has 30,387km on it. Called Honda Canada to ask if I need to service this often - NO, trust your vehicle's service minder. Asked Honda Canada if it is true that my vehicle's service minder is no longer calibrated because I declined that initial service right after I bought my vehicle - NO, trust your vehicle's service minder. Asked Honda Canada if I will forfeit my warranty if I decline the service the dealership is telling me I have to do even though my vehicle service minder does not call for it - NO. So, buyer be ware, this dealership WILL try to coerce you into services you do not need!
Sort by lowest rating and you'll see the true colors of this place. They are extremely rude and I overheard multiple salesmen calling a legitimate customer a "waste of time" DISGUSTING you are meant to he helping people make a big choice in their life. A CAR ! they are the ones making a risk being there you have no right to be rude and short with them. any other Honda dealership will treat you better
We are really happy with the service at Jonker , Alan have us a great deal last Christmas and we could not be happier with the after sale services as well. Jesse and Cam also doing a great job!
Just bought a 2020 cr-v from Jesse at Jonker. Best car buying experience I have had in 30 years. The man is knowledgeable, courteous and personable. Straightforward pricing and no pressure. 5 star's.
Service was great and happy about it. Job well done and whole process was smooth. Reasonable and honest pricing. Will return for future services....
Wonderful experience everything was handled in a professional way. The experienced service associate explained everything that our car needed. Good job keep up the great work. We had purchased our CRV at another dealer and was not happy there, Jonker Honda always goes over and above. We are a Honda family, we have always been happy with Honda vehicles
Very helpful staff. Quick Service with an amazing offer of free oil for the second visit and another free oil change offer for the 5th visit. That’s a pretty decent deal. There was a rude customer at the counter but the staff was very patience. Will visit again for sure
I would like to leave 3.5 but it won't give me the option.
The work the staff does is always fast and efficient.
I give 3.5 stars on the fact that communication isn't the strongest and I, as well as members of my family, wasted a lot of our time. On the day of my appointment I called and left a message advising Honda that I would only be able to do a routine oil change and not their B package, and if that was a problem to let me know. 5 hours later I hadn't heard from them so I went in to drop my car off, only to be told that I couldn't just do the regular oil change and had to book another appointment. I was annoyed that I wasted my time to bring it down, but as advised rescheduled my appointment. When I rebooked i asked them if they would be able to drop my husband off at his work with a courtesy shuttle and gave them the cross streets. They said yes not a problem. Then the morning comes and my husband leaves work to drop the car off, then is told that they will not be able to bring him back to work as it's to far. So then he is stuck waiting for someone to come get him and bring him back to work making him late getting him back to work.
If they would have said no they couldn't, it wouldn't have been a problem, but to say yes and then we don't have a back up plan was very frustrating.
With this all said, the work done on the car is a good job.
Polite friendly staff, clean well organized shop and appointments kept on time. More businesses should be as pleasant and timely.
This is our fourth time dealing with the service deparen't and every time has been a pleasure. "You're in good hands with the Jonker Service Department."
Great customer service from the moment I made the appointment to the moment I picked up my car. Every detail was clearly communicated to me including the cost. No surprises, just honest and reliable service. I don’t even drive a Honda but I trust them more than any other dealership with my car!
Went for my first maintenance service for my 2018 civic and service was awesome.. oil change and tire rotation done and was completed exactly on the time schedule they told me. Is great they washed my car and vacuumed the interior as well. Defenetly a good team of people here at Langley Honda.
Thank you and keep up the great customer service!
Fast and friendly service. Everything about the process of the service was explained in layman's terms so I could understand it properly. I did have an issue that couldn't be resolved because the personnel is out of town so wish there could've been a backup staff member to cover for them while they are gone.
Wow! Amazing service. Jesse was an absolutely amazing salesman and Alesha in finance was awesome. Jonker Honda went above and beyond in they’re customer service. I would recommend them in a heartbeat and if I could give them more than 5 stars I would. Will definitely be going back and will tell everyone I know looking for a new car to go see Jesse! Thanks so much guys for helping us out 😁
When I called to set up an appointment I felt a bit pressured to accept a service that I had already completed at another dealership. When I was firm on an oil change only, the clerk relented. When a customer states what service is required for their vehicle, a discussion isn’t necessary. I was pleased with Melissa, her manner is courteous and polite. She has a very nice demeanour and greets people with a smile. The mechanics were efficient and timely. Their suggestions for my tires were appreciated. Thank you for being efficient and filling my windshield washer fluid.
Pauline Henri
Jesse was the best salesman I’ve ever dealt with. He asked lots of questions to make sure he really understood what I wanted and needed with a car and he knew how every feature worked. When we went on a test drive he made sure to actually show me how to use all the cool tech as well which really sold me on the car. He wasn’t pushy which is huge for me. I went to every dealership in Langley to really compare the different brands and Jesse was the only salesman I actually liked and who treated me with respect no matter what dealership I chose to go with. I highly recommend him and Honda
I was referred by a coworker and had the opportunity to be helped by Ben. Definitely best customer service I've ever experienced. Ben spent more than 3 hours with me and my dad to go through all the details for the car I got and answering all my questions i had. His amazing customer service was remarkable and not only during closing the deal but even after. He sent me a text message and email to follow and see how was the car working for me. It was completely worth it the driving. Thank you Ben and congratulations to Jonker Honda for its wonderful staff
I visited Jonker Honda for my service check! All staffs were very kind and the waiting room also good condition with free gourmet coffee (Seattle). I appreciated to Jessica at Service part! She was super kind and pretty smile all the time to us. Kids friendly! It was worthy a long way from home (6 hrs for one way)!
Great service staff and fantastic customer experience. Reminder for my service due, no problems in booking and dropped off was a breeze. Best bit, it is always with a smile, what a way to make me feel welcome.
I had a flat tire and needed a replacement ASAP. I dealt with Colin in the parts department and he was so efficient and helpful. He had a tire in stock and got Christal in service to book me in. She got me in within the hour and was very polite and pleasant to deal with on the phone. I checked my car in with Jill and as she promised, my vehicle was done within the hour and I was on my way to work. Excellent job Jonker! I will be back!
Have been going to Jonker Honda for a few years now for servicing of my Honda Accord. Went today for regular servicing. I have known since my last service I would need new tires and was asked if I wanted to get that added on today. I asked about the tires and the person helping me could really not give me that much information on tire details. She tried asking the service person at the desk but he just referred her to where the tires are in the store and I was left there to look at the tires with no knowledge myself. Of course did not end up booking the service for new tires I felt there was a lack of customer service and knowledge.
My experience was quick and simple. I received a letter on the mail regarding a recall and a maintenance/replacement to be scheduled, so I did so. They were super flexible and friendly both with booking and I'm person. Very happy with the job and my car came out clean as it was also washed. Also it was free of charge. I couldn't be happier.
From the time I stepped into Jonker Honda to my final send off in my new Honda Civic, the staff was accommodating, friendly and extremely knowledgeable. Frank and Ben offered award winning service
and all my questions as well as concerns were answered and dealt with. I was given a complete tour of the workings of the car by Ben, and no question went unanswered. If you are looking for award winning service, look no further than Jonker Honda! Thank you to Ben, Frank, Catherine and Trevor for your exceptional service! Just back from 1st oil change and tire rotation and again the staff and service was 5 stars- thanks Jonker!!
The whole team at Jonker Honda was friendly and helpful, and made the experience of leasing my first new car a breeze! The car was ready, detailed, and checked over with a fine tooth comb on delivery day. All my needs of a new car were met and I was given a recommendation for a car that best suited me and my lifestyle!
Great staff and an overall greater experience! Ben and Alisha were very honest, helpful and educated. They knew exactly what I wanted and suggested the best advice. I left the dealership with so much knowledge about my new car and I couldn’t ask for anything more. If it wasn’t for me living so far away, I’d be taking my car back for service and maintenance at Jonker Honda. Highly recommending this dealership.
Awesome service and great staff. Quoted turn around times are usually accurate and in some cases they get the work done sooner.
Sales people never pressure you and are knowledgeable. Bought my 2016 civic ext from there and have been very happy with it.
Would definitely recommend this dealership to others.
This is our worst experience we have ever had for shopping a car.
My wife would like to trade her old car with a new one. She thought Insight should be good for daily commuters because of its good mileage. This was the first dealer we stepped in at a Sat morning, should be 23rd Mar.
We did a test drive on an Insight touring. However my wife was looking for a regular model and we asked if there is any discount on the touring model as this the only model available at that moment. The sales guy, I don’t want to mention his name here, became unhappy and asked us to check with another shops if we want to negotiate on the price.
Wow…. I understand Honda is making good cars. But I don’t understand why we have buy a Honda. We did go to another dealer shop and traded a new car with a great experience in the same day. Honda, bye…
One more thing, do not be fooled by their $35 gift card for a test drive. They won’t give you this at all, even showing them the coupon or the text like this. Avoiding this haughty shop is strong recommended….
I just purchased a really nice used Honda Fit from Jonker Honda and had a really good experience all around. I've never dealt with dealers before, and have stuck to private car sales on CL and through friends, and have been pretty skeptical about dealerships. However, here at Jonker I was able to test drive the vehicle a couple times, and negotiate a price point that I felt reflected the value of the car based on what type of car it was, it's condition, and on my research online. I came away happy with the price point, and assured that they were going to take care of me long term. They fully went over the vehicle from top to bottom and fixed everything that needed to be fixed on it, inc. putting brand new tires on it. I'm walking away with a car that will be very reliable for many years to come. Thanks guys.
Great service! Great people! And the car will last forever, what more could you ask for in a car dealer!
I have leased or purchased at least 10 cars over the past twenty years and have not ever experienced such easy, transparent and helpful staff.
I came and met with Erik Jonker (Sales Manager) and told him that I am looking for a Honda Odyssey. He walked through different models and options and went over the pricing. Very honestly showed me his cost and margin. Surprisingly brand new cars have razor thin margins. He walked me through the lease and finance options and even advised me which options to get and not to get. Then told me that he will let me know when is finds the color and options I am looking for. I left sort of surprised thinking why would he not want to take a deposit or something. I checked two other dealerships and they were not able to match Jonker's price. About a week later I got a call from Jonker's finance office that my car is ready for pick up. I showed up signed off the paper work and drove away. Shawn did an excellent job walking me through the options of the car. Again the whole process was a joy. I can't wait to get another car from these guys. They are really EXCELLENT. Thanks Jonker team!
Recently bought a used 2001 Dodge Dakota R/T from Jonker Honda. My entire experience, from receptionist, to Cliff in sales, to Ryan in insurance, to Shawn's guided tour through my new ride prior to departure, was easy and very positive. The truck was serviced and inspected by the service department prior to my purchase. A number of parts were replaced, and a fresh oil change done, with receipts and warranty included. It has been a week, and I can say this is easily the best second-hand vehicle purchase I have made. The truck runs essentially like new, and is not in need of any servicing. I would recommend Jonker Honda to my friends and would definitely consider purchasing another vehicle from them.
I have had a lot of experience with many brands and dealerships, and I have found Jonker Honda above average. I purchased two vehicles there and the sales experience was straight forward - sales guy Byron was easy to deal with and straight-up. Now, three years later, I have had a chance to use and observe the service department several times.
First, it is a very modern facility with all the latest high-tech preferred equipment such as Hunter road force wheel balancing and an impressive automated alignment checking machine, The shop is bright, clean and organized. I noticed while waiting for my vehicle that they checked and adjusted the tire pressure, even though they were just doing an oil change. Most customers would not be aware that they even did it, but I know that it was a valuable service they were providing - many people do not pay attention to their tire inflation.
A real test of the service department came when the vehicle was having a minor oil leak repaired under warrantee that required significant engine disassembly. Unfortunately, an error by the otherwise competent tech resulted in engine damage and the vehicle out of service for a week, The service manager, Katrina, did everything possible to mitigate the event. Jonker Honda of course repaired the damage and provided a rental car, but went further. They detailed the vehicle, gave me credit for the next "B" service ($350 + tax), issued a dealership lifetime warrantee on the engine, and other valuable options. It would have been better if it never happened, but Jonker bent over backwards to make it right. I appreciated that.
Mr. Jonker, don't lose Katrina - she is a rare find in the business. , , , and keep up the good work.
Jonker honda rocks! We have been to a lot of car dealers the last few weeks and by far jonker honda in Langley was the best in customer service. No hard sell here. No pressure. Frank, our sales consultant was very helpful and thorough. He just discussed with us the features and benefits of the models we were interested in. Jonker honda facilitated everything. A week after we first came into their showroom, i was driving my honda civic 2013. To the Jonker Honda staff, thank you so much for a great and pleasurable buying experience.