Adam Eidelshtein leads people on and doesn't come off as a genuine person. My boyfriend purchased a Honda Civic just today. His deciding factor to purchase at Honda was that our friends have purchased a vehicle from here and had good experiences.
They were able to get free mats and trunk bags thrown in since they were making a big decision. However, Adam led my boyfriend on saying how he'd try his best to get us free accessories, however, after he signed, Adam refused to throw anything in as a courtesy gift. Adam's excuse was that buying at MSRP did not qualify for mats or even a water bottle.
Additionally, Adam, with over 22 years of experience, was terrible at juggling clients. He would leave us for 30 mins waiting while he tended to his more 'important' clients. We were hopeful and thought to give him a chance, but in the end, he led us on. Adam Eidelshtein is manipulative and discriminatory against new car buyers, therefore I do not recommend Adam or Richmond Honda.
Recently drove away with my 2020 Civic Type R and I couldn't be any happier with the experience that I've had. I would thank Katarina Luistro for her excellent service and care that she gives to her customers. I would also like to thank Alex, David & Joyce for making the experience as great as it was. Thanks Richmond Honda!
Had a fantastic shopping experience with Richmond Honda. We worked with Kat Luistro, who was very knowledgeable, friendly, and helpful. She and the team did their best to make our experience a great one, and I would highly recommend this dealership.
Took my Honda FIT 2016 in for an oil change. Was reminded by Tommy Chung - Service Dept. that the brake fluid also need replacing. All costs were advised before work started. Car was also washed upon completion of maintenance service. Total of 2 hours as quoted. Very efficient and courteous staff overall.
I went in and looking for a Honda Civic, my sales rep Jessica was excellent! she explained the whole vehicle to me. She didn't pressure me in signing anything. We picked out the trim level and bought the vehicle on the day of.
Just financed a car from there and I have to say that everyone in the dealership was extremely friendly and professional. Huge thanks to Jessica, our sales rep., and Alex for all their help and knowledge. Highly recommended
Kaleem was my car salesman and not only did I walk away with a beautiful 2020 Honda Civic but I walked away with such a good deal and honest genuine care from him. I got floor mats and insurance on my rims/tires. Couldn’t have been simpler. Great experience
We went in to test drive and look into purchasing a new CR-V. We had the pleasure of working with Michael, who was not only genuine and refreshingly not pushy, but also took the time and effort to break down the numbers clearly and concisely. If you’re in the market for a Honda, I highly recommend speaking to Michael at Richmond Honda.
Cannot recommend Richmond Honda enough. I came here for a few ICBC claims and they were very efficient with all the paperwork and got my car back to me in less time than estimated. I will definitely return here.
It was a huge pleasure for me and my girlfriend to get help from the following people with our 1st purchase on a brand new vehicle for us even during the pandemic:
- Adam, Internet Sales Manager that i got in touch before and after in person. Gave me all the offers and promos for the best deal possible for my budget 👍
- Volley, cool sales rep showed us all the tech and things in the new one (and thanks for your patience for the multiple interruption calls from icbc while you showing me the stuff)
- Vivian and Diane from financing who guide us a straightforward plan for our financing.
If you want to buy any cars (especially Honda) bring your time and money here, HIGHLY RECOMMEND these guys and this dealership!!!
I've been dealing with Richmond Honda since 2001 both buying and leasing vehicles. Always top notch service every time. Special thanks to Dean Dodd and his team - exceptional knowledge, service, and integrity.
Highly recommended.
My 3rd time purchasing a car here. This is one of the best experience I got from Danny Lam. Hes not your typical salesman trying to hustle you to buy. Hes been in the business for over 15 years, he's patience, friendly and very knowledgeable. Would recommend him to anyone who's in the market for a Honda.
Just wanted to give a big shout out to Jerry H in sales for providing me with a wonderful experience at Richmond Honda. His professionalism and knowledge in all the vehicles made purchasing a car very smooth. He always had a smile on his face, and answered all of my questions (whether in person or via text) promptly. I would like to recommend Jerry H to any person who comes through Richmond Honda, and I will refer him to my family and friends. Thanks Jerry once again for your kind heart and professionalism!
My experience at Richmond Honda was nothing short of amazing. The customer service provided to myself and my family was top notch. Lease manager, William incredibly knowledgeable and was able to answer all of our questions with a smile. They are a great team! Not only does that make the process easier, it makes it enjoyable! I would reccomend Hudson Honda to anyone that is looking for an enjoyable experience while buying or leasing a vehicle!
Mr. Volly Xin is really taking his time helping out our family. He actually take consideration of our family situation of the needs rather than just a car sales. He is very professional and not push for sales at all. Even after we went back home, he still picks up the phone and reply with patient. We really appreciate his time. The shop was also very cozy with professional service. They really know their products and will suggest best for my needs. The selection were also very good. Lots of cars to choose for. I will absolutely suggest my friends to check them out for new or used car.
Prompt service. Clear and concise quote. Courteous. Great attitude. Great offers. Nice to do business with.
Tony was incredible. I went in on Boxing Day and not once did I feel rushed by anyone. He made sure that I was making a well-informed decision and walked over plans and vehicles that are best suited for my needs. He explained everything clearly and concisely, which I needed because it was my first time buying a car and I needed everything explained to me. Even when I came in unexpectedly, Tony made sure that I was helped right away. Despite how busy it was over Boxing Day, everyone I encountered had a big smile on their face.
One thing that could be improved is the unreasonably long time it took to sign all the paperwork and get in touch with an insurance agent. Regardless, that doesn't change the incredible experience I had, especially with Tony. Thanks Richmond Honda! Looking forward to seeing you all again for my first oil change.
All of the staff at Richmond Honda were very helpful. One of their sales associates, Jerry, was extremely helpful and very knowledgeable. He answered all of my questions to the best of his abilities. His overall professionalism and knowledge helped in my decision to purchase a new vehicle from Richmond Honda. He provided his contact number and said not to hesitate to call him at anytime, if there were any questions or concerns.
Good car, good service! Look for Mr. Danny Lam if you need a good vehicle, he is experienced, friendly and knowledgable!
Service is quick and reasonable without cheating.
Courtesy bus by the front of shop can bring you to spent time at Richmond Center and Lansdowne mall.
Mr. Wayne Suzuki was very helpful and considerate! He provided excellent customer service. He patiently explained different vehicle models and helped me sort out which model was the most suitable to me (in terms of vehicle function and finance/lease options!)
Therefore, the whole shopping and purchasing process was smooth and quick.
I would like to thank Mr. Brian Wong too because he gave me a vehicle tutorial. That helped me easily to get familiar with the new car.
I had very good service when I had my regular oil change. They answered all my questions and concerns. All Staff are friendly. Thanks Honda Richmond.
Michael and the rest of the team were very helpful in helping me find the right car for my needs and desire. They were very flexible with my demands and ensured I knew everything I need to know about the car from the features, all the way to commands. Very good job from the team. Thanks guys
This is my third lease from Richmond Honda. Though I have had a different sales person each time, my experience has been great. Not only are they no-nonsense, but they have accommodated me when I arrived early, were courteous, unpretentious, and explained things very clearly.
Richmond Honda provided me great experience on both being serviced by sales team and service team. Tony Yee is experienced professional sales. Chris in service is a repairing master who solved car problems. Thank you Richmond Honda Team!
Great service! This is my second time dealing with Richmond Honda. Danny Lam is very professional and knowledgable. He understands my needs and did his best to answer my questions and concens. I am very happy with the experience. Thank you Danny!
Service department: Online booking was easy, followed up with a phone call and email. On the date of appointment, the process was smooth. The advisor - tommy, who is very patient, good manner, and knowledgeable. The shuttle driver was good too, he drove smooth.
I bought 4 cars from this dealer over the past 14 years. When I needed warranty work they told me I would have to wait a 5 days for a diagnosis. You can't drive a car that has a problem under warranty and you can't get a rental car until the problem is diagnosed and approved by the warranty company. Warranty was a waste. Sold the car and got a Subaru Legacy.
Three years later and the car was written off. The extended warranty had a refund provision. After waiting a month for the refund, I was told the refund went to pay the balance that I had financed. The car was not financed and I have a receipt showing it was paid in full. No one will tell me where the money went.
Showed me the best car for me.
Walk-thru was thorough.
Shout out to Eric Hartman. He'll set you up with a nice ride!
After waiting for 3 months for a replacement part on a brand new vehicle I had purchased in the middle of June 2019, it finally arrived. I was initially quoted mid July by the Service manager for the replacements part and its now September, at the time of ordering the part in I was informed by the Service Manager Dave that the whole process would take an hour.
Understanding that the required time is 1 hour, I booked the appointment. However, upon arrival, I was informed by the Advisor that this repair will take 3 hours.... if all runs smoothly. Upset and baffled, I was given the option to be provided a service loaner for the duration at a cost of $20. I agreed to the service loaner, and was placed in a filthy and neglected vehicle. Paying the $20 is not a problem, if the service vehicle were well-maintained but that is not the case here (see photos). This makes me question: what about the other $20 that were taken from previous customers to maintain these loaners.
I had also advised the Assistant manager Owen on the situation and filthiness of the vehicle and was given an hasty answer that he can't control the filthiness on these loaners. I'd advised your Service Team to stop smoking on the curb side and maybe clean up these loaner vehicles.
I would understand this situation, if I hadn't need to wait 3 months for the part. Furthermore, from the time I scheduled my appointment to the day of my appointment the service team had the opportunity to reach out to me and correctly quote me the time - I would've made my own arrangements. From wrong repair times to a filthy service loaner, this experience has only been upsetting. You would think that with such exceptional customer service received from the Sales Team, the Service Team may reciprocate at least a fraction of it. This day has not only shown me the type of customer care/service that I will receive if I continue my services with Richmond Honda Service Team, but also the type of care they put into their own vehicle.
I urge Honda owners to not bring vehicles here for services, as I've witnessed and experienced incompetency and carelessness in the work they do and provide for not only customers but for their own vehicles.
The people that owned my Honda went here for years...while they do good service I feel that charge too much for things that should be covered in warranty. I have a seatbelt sensor that went bad and an SRS light on RH wants to charge me 136... just to look at it! No way I'm out
The people that owned my Honda went here for years...while they do good service I feel that charge too much for things that should be covered in warranty. I have a seatbelt sensor that went bad and an SRS light on RH wants to charge me 136... just to look at it! No way I'm out
Richmond Honda is always a pleasure to deal with. Wayne Suzuki was patient and gave me the time I needed to reach my decision regarding my vehicle purchase. Service department is always a pleasure to deal with too!
William ( Lease Manager) was helping me with my purchase of my Honda Civic 2019. He was so professional and has a great personality for selling vehicles. The service throughout the time I was dealing with him and the Richmond Honda dealership was excellent. I'd highly recommend them.
Thanks many times !
We absolutely had the best experience here with Eric Hartman who found us our perfect used vehicle match! The whole process was painless as Eric asked all the right questions and found exactly what we wanted in the price range and timeline we needed. He knew a lot about the vehicle's history and shared openly with us its operational details. Pick-up was quick and easy and we are loving our new-to-us truck! Thanks Eric, we will recommend you happily whenever the occasion presents itself :)
I personally had a very positive experience when we were searching for a new car. See Tony Y., he's the absolute best 👍
Awesome customer service here. Chan helped me out; he was really friendly, honest, and knowledgeable! 5/5 stars
My husband and I were very grateful for the treatment we received at Richmond Honda. As well as our puppy dog we brought along each visit. Thankful for the help we received from Danny when choosing our vehicle. He was very knowledgable, and answered all of our many questions. Never pushy. Very confident in the vehicles he sells. :)
Bought my Civic Hatchback today. Bosco and David were super friendly and helped me with all the questions I have. No pressure during sales. Excellent service. Everything went well and smooth. 100% would recommend to other friends.
Picked up an Odyssey and our family loves the car. Highly recommend Danny as your go to sales person. Straight forward, no pressure, and will work extremely hard to make sure you get the best experience. Brian the sales manager was awesome too.
It was a straight forward and satisfying buying experience at Richmond Honda. As first time buyer, we'd been reluctant to talk to any salesman but Adam who is their Internet Sales Manager made things really easy for us. The price was according to what was listed online. The car was in good condition as per advertised. The only less than pleasant experience was waiting for quite a long time to wrap up the insurance purchase (which could be due to their understaffed situation that day). Otherwise I'd highly recommend coming down to Richmond Honda and talking to Adam!
We had an excellent experience at Richmond Honda. The salespeople were very knowledgeable and answered all our questions. They did not apply any pressure on us to buy until my wife and I were comfortable in making a decision. We are very satisfied with our new Honda CR-V.
Thanks!
Huge thanks to WILLIAM who is honest and professional. My brother and I recently bought 2 of the 2019 Honda Civic. I considered few other sedans and Richmond Honda was the only dealer that gave me the honest and reasonable price. Richmond Honda does everything quickly and smoothly. Great effort and many thanks for their team. You will get the best services & deal in town with William Fu.
Richmond Honda has a wide range of selections that most other locations do not have. The salesman named Paul was very helpful and attentive, he helped me find the vehicle I needed. Ask for Paul when your at Richmond Honda, he’s awesome.
Best car buying experience ever. The process was so easy and painless. William Lease manager was very polite and extremely knowledgeable on everything about the vehicle. Got my new vehicle in less than 2 hours. Thank you Richmond Honda and William for an unforgettable experience. A++++++++
I had the opportunity to meet with Danny for my purchase and he was beyond helpful and friendly throughout the whole process. It was apparent that he genuinely cares about his customers' needs. His patience, professionalism, expertise, and humour made the buying experience quite enjoyable for me.
If you’re thinking of purchasing a Honda may I suggest visiting Richmond Honda located at the Richmond Auto Mall.
This is my second vehicle purchased at the same dealership in the last 4 years and both times I have had a pleasant experience. Prompt and thorough is what I get from the service department. A no nonsense sales advice without the sales pressure or the usual “I am trying to make my quota” deal.
Past experience taught me well and a good salesman will listen to you, take into account if you have a budget, and help you get the deal you need.
Yes, at Richmond Honda I found just the salesman (ask for Alex Yang). Remember, these guys are already selling a vehicle that has a good reputation (Honda).
If you don’t want “B.S.” while shopping for a car try Richmond Honda. I hate pushy salesmen, salesmen who treats women like they don’t know anything about cars, and haggling for the best price while staying within your budget. My sales guy at Richmond Honda was very transparent with me from the beginning.
Nope this review is not a result of a discount from the dealership although that would have been nice. It was just good old fashion customer service.
Thanks, Richmond Honda until next time.
I had a very bad experience for purchasing a used Odyssey Honda in this dealer store, case as follows:
On September , 2013, I had purchased the captioned used vehicle (year 2010 Odyssey touring model) at Honda - Richmond Auto Mall with a purchase price of C$38,448.00 (all taxes and extended warranty are included). At the time of the purchase, Mr. Danny Lam was acting as the Sales Representative of Honda - Richmond Auto Mall. Before the purchase, I'm sure that Mr. Danny Lam was only mentioned to me that there weren't any serious damages and claims for the captioned vehicle. He also mentioned that the total amount of those damage claims was only approx. C$1,000. I remembered that a car proof report had been presented to me for checking definitely I didn't found any damage claims over C$2,000 from his report. If I did noticed that there were damaged claims for over C$2,000 (March 2013, the captioned vehicle is 3 years of age already), for sure I wouldn't go ahead for the purchase of the vehicle. It doesn't make any sense for purchasing a vehicle for approx. C$38,000, but with a damage claims history of over C$10,000. Also, the price for purchasing a new vehicle is around C$36,000 and plus GPS options should be around C$48,000, it still better than purchasing a car with over C$10,000 ICBC claims history.....
I don't think that anyone would process on such transaction if the car history are acknowledge to the buyer. This kind of dishonest customer service should be forbidden in the vehicle sales.
This huge amount of damage claims is only noticed by me, when I brought the vehicle to a car dealer trying to find out the existing market price. A vehicle history report searched from ICBC is presented to me by the dealer, and it is only by that time that all details of the claims history are disclosed. I am in great shock and I believe that I should file my complaint to your Department.
I had filed a complaint to Motor Vehicle Sales Authority of BC on 2014 and still is an unresolved issues.
The sales manager Mr. Ken Thai (General Sales Manager) who handle the case is strongly unfair and only protecting his staff but not the consumer.........
Be carefully, to approach with this kind of dishonest customer service dealer and sales representative.
There should be no rate on their service at all ...
I would like take this opportunity to announce to the public and let customer to use this case as a guideline for making an intelligent decision with your purchase.
Please make sure that the sales staff of this store to show you a copy of the ICBC Vehicle Claim History, Carproof that searches all across Canada, Lien Search, Service History, as well as any reconditioning that Rmd Honda had to perform BEFORE any customer makes decision to purchase a vehicle.
The above is the Response form the owner, Ken Thai General Sales Manager Richmond Honda to me that the sales are trained to provide those report to the customer
Also, please make sure the purchasing vehicle are showing the same VIN number with the copy of report they showed to you...
Found a used Honda Accord that I liked and made a call on a Saturday and was directed to Wayne Suzuki. Told him that I was interested and live in Kamloops and would make the the trip down with my trade in. Told no problem and I would call on Monday morning to confirm that I would be coming down. Call first thing Monday morning to make sure all is well and to make sure I come in at a good time on Tuesday to give Wayne notice. Confirmed the price of the car on Autotrader and Richmond Honda site and all is good. Wayne cant wait to meet me.
Tuesday morning, 9:15am, Wayne calls me and says the car sold Monday afternoon and they couldnt hold the car for me. No problem. A bit pissed as I'm 2 hours in my journey and could have let me know after the sale to save me time. Get the story of a kid puts a deposit on a new Accord but needs dad's approval before getting it. Dad doesn't want to spend that kind of money and opts to buy the car I want. Win some lose some. Wayne tries to sell me on another car but not interested.
Come to this evening, Tuesday nights, same day of my nice drive to Hope, look on both AT and Richmond Honda, Honda Accord, same one, same VIN #, is still for sale. Richmond Honda site, from $23875, up to $26,875, slashed to $25,875. An overall increase of $3000 in less that 8 hours. Autotrader report on pricing goes: June 11:$24,875, June 18:$24,375, June 20:$23,875.
I get that they don't care, but my time is my time, and my gas and my money to come down half way and get lied to. Work at a place with over 1200 employees, and I see over half of them due to the department I work in. Word of mouth is huge and if a dealership treats a couple of people well where I work, the salesmen's cards are posted all over the site and they definitely see an increase in sales. And well over half of my co-workers make $100,000+ a year. Big business loss!!!
RECOMMEND DO NOT DO BUSINESS WITH RICHMOND HONDA!!!!
I think a call to Wayne Wednesday morning is appropriate
I have been bringing in my Honda Civic to Richmond Honda for service for over 14 years and the service I receive from Tommy Chung has always been exceptional. He takes the time to explain what needs to be done and let's you know when your car should be ready. Whenever I take my car in to Richmond Honda I know my car will be in good hands. I highly recommend Richmond Honda for your next service.
Wonderful experience of purchasing an Accord Touring V6 in Richmond Honda. I was very satisfied with the service and highly recommend my salesman Alex:) Full of patience in all over the purchasing process and arranged the delivery of my new vehicle in a short time.
I enjoy my Accord and also enjoy the time with my salesman Alex and Richmond Honda. Nice vehicle, excellent salesman and dealer:) Highly recommend Alex and Richmond Honda!
I had a fabulous purchasing experience with Kaleem at Richmond Honda! Love my happy Honda so much and he made the whole purchasing experience so pleasant and amazingly easy. I also love that he followed up with me after I was driving my car for a few days to check if I had any questions and if I was happy with my car.
Love HONDA, very happy with their service!!!