We had a five star experience here today, first time at this service location. The team was able to take the car in right away and fix the problem efficiently, super thanks goes out to Jon who was only helpful and knowledgeable but also called with updates and estimates, which was very helpful. Amazing experience, so glad this is our go-to service location now!
Went in as warning lights popped on my 2018 Honda Pilot Touring. Greg from the Service dept was great in explaining what potentially happened and how it would be covered in the extended warranty. Awaiting the part that needs to be changed since it needed to be ordered in but I am definitely considering them for all my Honda related needs.
PS - They also addressed a recall that was issued for this model.
I have been relocated to the lower mainland and I will tell you that I am more than impressed with the love and respect that I have received from this dealership! Met with a smile by every single person I passed by on the premises. Friendly, resourceful, and made me feel so welcomed. The last time I felt this type of service in a dealership was in my hometown of Winnipeg!
I would like to point out James in the parts department and Linda at the front desk in a word simply just a pleasure to deal with. This dealership will always get my business.
Cheers to a job well done!
Tim in the Service Department absolutely saved our summer road trip. The day before we were supposed to leave, warning lights on our Pilot went off. I drove directly to Marv Jones on a busy Friday and Tim squeezed us in and made sure the issue was fixed. Picked up a nicely washed and cleaned car later that day and were off. Thank you Tim....we will definitely be back!
Have leased 2 cars from Marv Jones and am looking at my 3rd!
Last time but a bit less smooth but Ryan and the team really came through for me!! Especially hard as I have a unique situation and they really went above and beyond to help me! Thanks !!
Amazing Experience! Have purchased/leased many cars in the past 30+ yrs.
Jason and the staff at Marv Jones were very good to me! My lease was a little complicated...and after going to 4 or 5 other dealerships they were the first ones to step up and help me! As a result I bought a new Honda Civic Hatch ( which is a fantastic car) and they have a customer for life!! Plus I tell everyone I meet to go there!
Keep up the good work! Customer 1st always wins!
I had too bring my 20yr old CRV in for a recall service re the driver side airbag. I was impressed by the service I received. Courteous and professional and I enjoyed the free latte coffee. When I got my car back, the dash, inside front window was cleaned and the floor vacuumed! I was impressed. Highly recommended
Today I had some minor maintenance done on my Honda Civic.
The staff were helpful and friendly. The work was done on time and ....... there were no bad surprises.
When I left, I was given a colored summary of the various items that might need some work or repair.
Everything was given a green light. 😁😁
The staff in the repair shop area did a top notch job today.
Thanks - John Leather
Great experience at the service department. Greg was professional and courteous, they repaired my Accord in no time and the cost was very reasonable. Highly recommend this team of professionals. Thanks again guys! 👍
Everything was positive purchasing my sons first car - from the salesperson right down to the friendly receptionist who made us feel right at home. We were able to negotiate a price we felt was fair, the car was cleaned for us, looks great and they really went out of their way to make us happy. I would highly recommend them.
We've purchased both our cars from Marv Jones over the years and have serviced them here too. We have only experienced good and honest service from both departments. Great Honda dealer!
Could not be happier with the service both customer and mechanical provided by Marv Jones Honda. The service team of Greg, Tim & Meghan make having your car serviced at the dealership very pleasant with affordable pricing.
Exceptional sales staff and I will give a 5 star rating on customer service. Had a very pleasant experience with Neil and Butch. Even though the sale did not push through I still highly recommend Honda Marv Jones branch to anyone who is looking for a decent certified Honda vehicle to buy. If you want great sales service look for Neil and Butch (they definitely deserve a good raise!). Keep it up Honda Marv Jones!
It took 5 bloody days to send a bill of sale to buy out a leased Honda that was traded in to a Toyota dealership just a block away, which prevented my insurance from being canceled costing me $$$ until Marv Jones' business office finally got around to doing it after several email requests from the Toyota dealership (which they showed me) and 2 telephone calls from me 2 days in a row! Not likely to deal with Marv Jones Honda again as It should have been done in 1 day!
I have never had such a HORRIBLE EXPERIENCE in my life. The staff, all great, but the SALES MANAGER, I literally do not have the words. He is the reason I changed my decision NOT to buy the car, a 2012, Red Honda Civic Coupe, which seemed like, according to him, he was doing me a favor or maybe selling for free. I wish someone cares to contact me to know what happened there (obviously for quality management, I am never going back), but maybe they do not because like the Sales Manager said, they are a 'BIG' dealership.
Aug 13th 2020, 7:30 p.m.
This review comes a little late, but better late than never. I LOVE MJ Honda! I purchased my Honda Civic here and have been bringing it for servicing over the last 5 years and I have ALWAYS received such phenomenal treatment. I am always a few minutes late, but I always get greeted with a smile and a 'no worries, it's good to see you!' I frequently bring enough work to do in their customer's lounge and all of MJ's employees acknowledge me and say 'hi' or briefly chat (these are people that I haven't ever interacted with before). It's nice to be acknowledged, especially with a smile :) The service manager is kind and follows up with e-mails to ensure my service went well. Again, the service staff at the front desk personalize every interaction and keep me updated on things about my car. What I REALLY appreciate is: they inform me of what my car may need, but they never force me to purchase a service and understand when I tell them when my purse strings a little tight. I love this caring attitude. Thanks MJ Honda - PS, the sales team is awesome too!
Proud to call this my dealership.. No need to go anywhere else. Friendly service, welcoming staff and never an issue.
We recently bought a car from Marv Jones Honda and we were scared to go to a dealership because of old experiences where they tried to push us to buy what they wanted and not what we needed but we gave it a try and our experience at Marv Jones Honda was amazing, the best. Derek understood us and helped us find the car that we really needed, his positive and great personality made us feel relaxed and safed, because we knew our credit wasn't great but he made us feel like it was possible because they were going to help us and they did, then we met Jennifer and she helped us with all the financial and once again we get nervous and to our great surprise she also was so positive and great that helped us to relax and enjoy the moment, the same day we got our car
we needed with a very low interest, less that half of interest that other dealership offered us, we were and still so happy for our new car but more importantly with the beautiful and great experience we had with Derek and Jennifer.
MARV Jones Honda is our dealership now.
THANK YOU SO MUCH DEREK AND JENNIFER !!!
NESTOR AND ITARU
Thank you to everyone (D, J, M and more) at Marv Jones Honda who helped me get into my first vehicle. I couldn't be happier! The Civic is beautiful and it matches my nails!
We had a great experience here at Marv Jones Honda. Jennifer Stark, finance manager, was very knowledgeable and efficient in explaining our options on our vehicle purchase. We really appreciated the professionalism and timely assistance. Thanks Jennifer!
Nick, the sales manager, and Kevin in sales were both excellent with their knowledge and honesty in helping us get into our new sports car! Thanks to you both too.
The service department is outstanding! They saved me 1000's of dollars, were friendly and professional. Fixed a problem on my 2012 Odyssey that a non-Honda shop could not even identify.
My Honda Accord was stolen from my driveway, but with some first-class work from the RCMP, I got it back.
Unfortunately, it was in a "does not start" condition, leaving me in a vulnerable "does not know how much this is going to cost" condition.
Marv Jones Honda was short tow distance from the recovery spot, and boy am I glad I took it there.
Comfortable waiting conditions, first class diagnostic work (it was a complex after-market alarm rewiring problem) and yet the boys got me back on the road for under two-hundred dollars.
It is an early nineties model, and they could have taken advantage of me, yet they didn't.
I spent the afternoon at Marv Jones Honda on Monday, April 6, 2020; I'll be back!
Dr Joe
made my second lease at Marv Jones since moved to Maple Ridge, very comfortable to deal with them. Offered my good deal, meet my requirements. Will still come back.
I recently bought a car from Marv Jones Honda. I dealt with Neil and Butch and i have to say this that i got the best experience that you can expect. No BS, No catch. Everyone was so professional and helped me with everything. You guys definitely have me as a happy customer. I would recommend everyone to see Neil Mccarthy and Butch at Marv Jones Honda if you want to buy a car.
Great service and very knowledgeable and dedicated staff. Extremely helpful,
Delivered on their promise; price and quality and most of all very patient.
Rolled my new car back into a poll while doing an oil change. I guess the techs they like to brag about didn't think to put my car in park, the emergency brake on or a block behind my tire. It's crazy that this can happen. I wouldn't even let Marv Jones Honda put air in my bike tires and I recommend everyone else does the same. Beyond horrible.
Service here has been exceptional and most friendly. I bought my truck elsewhere but moved here and wow great service and knowledgeable staff. Way to go
Truly an honest dealer. Fair prices. No BS I tried to book a service appt and the team actually declined my business and told me what I needed to do. Ended up only costing me $15
***Very Very BAD after sale service***
We bought a vehicle a month ago, and they said will have a second key for us soon. We tried to call the salesman few times a week. When we talked to him, he always said will check and call back. But not even once to call back or tell us know what is the status.
The windshield had a chip and we not seen it when we bought this vehicle, because it was at night & rain. The second day we called and went to the store showed two guys about the chip, the sales manager said will pass the message to the salesman and take care of it. It take more than two weeks to figure out the repair date. For sure we kept call him every few times a week, same thing never call back until we call him.
My girlfriend and I were on our way to Portland when we noticed the morning we were leaving some fluid was leaking my car. We arrived here and talked to the wonderful CSR who was very polite and straight forward. She talked to the service manager about the situation and he helped us right away as soon a he could. He was very informative, helpful, and understanding of the situation. He got us up running again. After that our trip went on without a hitch. I just want to say thank you very much for the wonderful customer service and the help you provided. Me and my girlfriend really appreciated the friendly and professionalism that was provided on such a short notice. Thank you!!
Nav Sidhu makes fun of customers. Company will loose its customers due to poor sales.
Good service. I came in and bought a bunch of fluids and parts for my 2005 honda accord 6-Speed coupe. Helpful and knowledgeable.
Thanks to the outstanding help from Marv Jones staff, I was put into a car that far exceeded my expectations. The staff took their time with me, were super friendly, knowledgeable and accommodating. I drove off the lot feeling excited and very assured about my choice both in the car I purchased and in the dealership I chose to work with. Thank you Ryan, Jennifer & Derek! :)
Service appt. no problem, however took well over an hour above what I was told by service advisor. My schedule needed altering for the rest of my day. Not cool.
We bought our Odyssey through Marv Jones Honda. After noticing some issues with the brakes and alignment (normal wear on a used vehicle) that we didn't notice right away, I took it back expecting some push back. No problem was the answer and they got it in right away. They machined the rotors and did a free alignment for no charge and NO BS. A couple days later I got a call asking how things were going after the service. 5 Stars
Purchased our honda there 2 years ago and it was a good experience. They made it easy and were very efficient! They even drive to your home to update your car insurance for you! Just had our car serviced as it needed a new battery and the service was wonderful! They fixed only what needed fixing and kept me updated the whole time. Thanks!!
I have called the location twice in the span of 4 hours to speak with the financial manager who at first was "busy" with a customer and then stepped out the second time. They said that they would return my call before they close but I never received my phone call. This is very unprofessional, is this how you treat your customers?
When you go in for a pre purchase inspection and then get it back almost 8 hours later saying they did a safety inspection that you never authorized and went and put parts on and charged you for parts that they broke in spots that you can't see without taking the car apart yourself. Seems pretty untrustworthy and snakey if you ask me. If a mechanic breaks something on my car and it has nothing to do with what I've asked to be done, you shouldn't be paying outta pocket for it when they broke it and they should be paying for it. All in all Marv Jones Honda is a joke and a great place to just hand money out to have your car toyed with. Never taking any vehicle I own there again.
Brought my 1991 Honda Civic SI to these guys that has 416000 kms on the original motor for a pre purchase inspection. The cars already purchased but a typical pre purchase inspection focus' on the main mechanics of the car. Engine, drivetrain, suspension, rad, transmission; all the in depth stuff to see if its even worth it long term. I had been having issues getting shops to take it because I know of some major issues like my thermostat doesn't work, my rad fan doesn't work, the engine light is on. It hates reverse and it makes sure you feel it, it also hates either 2nd or third and you can feel it on the upshift and the downshift. the bushings on my front control arms are taped. I booked an appointment at 830 in the morning and told them nothing other then i wanted a pre purchase inspection on the car. All I said was it has high kms and that the engine light is on. At first they said itd be done at 1030 but I already knew it would take longer. They had my car for 6 hours to do the inspection. In that 6 hours, my car got ran up 50 kms on the speedometer, which isnt a big deal but they mentioned NONE of the above, they also broke apart my rear brake shoe, and then followed to charge me for the parts and labour on THEIR mistake. They also did not perform a pre purchase inspection but a used car safety inspection. The report I was given after shows they didnt even look at anything important and honestly I doubt they even swapped any parts. Along the report it mentions my interior lights are satisfactory, but if they were; wouldnt they actually work?, rather then just being exposed wires? It also mentions it comes with oil change on the report but upon further questioning the tech said they never did that either. Like what did they even do with my car for 6 hours???? Basically I paid $429 for them just to look at my fluids, tires, battery, and lights for 6 hours and also get some invisible repairs that I never authorized doing with the car because of their mistakes. Marv jones Service is trash, get charged for their mistakes. Will never recommend. Do not go! Learn from my experience.
Special thanks to Ryan Jones and the Honda team for the outstanding customer service! Today I bought a used 2017 Honda civic and Derek, my sales man, was friendly, helpful and professional. Jennifer in the business office got my loan approved quickly, efficiently, and was super friendly. Buying a car was actually a fun, low pressure experience! I am extremely happy with my new Honda! Many thanks, my family will be back!
Lester and the parts team are great guys to deal with . Always gives you the best prices on OEM honda parts. Highly recommend them. Been dealing with them for years while buying OEM parts for my civic motor swap.
I have bought 2 vehicles here, referred friends who bought their vehicle here and have my Hondas fully serviced here. I used to buy my tires at a local competitor but decided to buy them here. I paid $1000 for the tires in the summer. I am in need of a repair and they are going to charge me. The competitor has never charged us for any repairs on any of our tires (so I thought this was a "given" for new tires) but actually, it is a service they offer to valued customers. I guess Marv Jones does not value our patronage. I will not longer return here for any future vehicle purchases or repairs.
Purchased a 2019 Honda Civic here. The Civic is great.
The service was good. Efficient. Not great. They're so busy that you're just another customer. No value add. Nothing about the purchase made me feel special. In and Out.
They try REALLY hard to sell you on their services. Easily adds thousands of dollars to your overall purchase. They'll try and justify it 50 times before you're out the door. They'll tell you the regular warranty doesn't work. THEY LITERALLY TELL YOU THAT BASIC WARRANTY WILL BE REJECTED IF YOU HAVE TO USE IT...
Just feels like they're trying to drain every dollar possible out of you... typical dealership...
Would I go back? Yes, if they have something specifically that I want... I can get the same experience out of any Honda dealership. Consider this a neutral review. Not a memorable purchase, that's for sure...
I bought my own car from these guys and now my daughter bought her car from Jason. Jason is amazing, honest, helpful and knowledgeable. He gave us the best customer service and helped us to find the best option with the best price. Nick , the sales manager is a great guy, helped us like his own family members. Support Jason since he is new here and because we should support the good ones.
I have known the Jones family for half a century. They have always been straight up with any dealings with me. I would have no qualms in recommending them for your purchase of a vehicle.. I even can remember when their dad had the Garage. I change my rating to a five from a three today as I wanted too see if if there was concern as to what was being said about them. Well I was contacted and they were concerned about if there was some problem and what they could do to rectify it. That is a a Company that deserves me to give them a five. Well done.
Best Honda dealership I've been to by far! We recently got in an accident and our old 2016 Honda Civic was totalled. They helped you get the exact same one with out having to pay a penny more then our return! I haven't been happier spending so much money before. I'll definitely be purchasing my next vehicle here!
Better late than never! I bought a used 2014 Honda Odyssey Touring model from Gerard Favis (Sales/Detail Department) in February 2016. But, it wouldn't have been possible if it wasn't for my friend Lester Wong (Parts Manager), who kept his ears open for this great lead as he was the one who really helped brokered the sales deal for me. I have been fortunate enough to be blessed by good people who are looking out for me.
Lester and Gerard both came in on their days offs to show my wife and I the van. About a week later, after some minor fixes were done to the van, Gerard came in again on his day off just to make sure everything was fine. How many sales people do you know will go that extra mile for their clients?
I would have no hesitation in recommending Marv Jones Honda for sales (Gerard) to Parts (Lester) and to the service department!
My buying experience at Marv Jones Honda was easy and pleasant. I found the staff very friendly, courteous and supportive of each other as team players, which led to an environment that I found very positive and enjoyable to be in. My sales advisor, Derryk H., was awesome in answering my questions, addressing my concerns and making sure that the vehicle I bought would be the right fit for me.
Thank you.
Winifred
I had a great experience at MJH . Michele Valentine was awesome. She was informative, knowledgeable and patient. I would recommend her and the dealership to anybody looking for a new car.
My sales associate Michelle Valentine made the experience pleasant and extremely easy. She was knowledgeable and friendly, but most important she wasn't the typical "slimy" car salesman type. She was straight forward, honest and reasonable to talk to, I really appreciated that since I had just had a very bad experience at another car dealership with a sales person and sales manager that couldn't get together on the price of a vehicle they had given me a written quote on. I would most definitely refer my friends, family or anyone looking to buy a vehicle to MIichelle and Marv Jones Honda. Everyone in the dealership is professional and friendly and they continue to be that way even after you buy the car. Thanks guys :)
We can't say enough about how amazing our experience was with Michele at Honda in Maple Ridge. We were greeted by Michele and she made us feel at ease and not at all pressured to make a purchase. She talked to us but more importantly listened to what we were looking for. One of the best things she did was to go along with us on our test drive, as she was able to tell us as we were driving all the features the car had, how to use them, or not and we could ask all the questions we wanted while they were still fresh in our minds. We did go to a few other dealerships after our test drive but we didn't have the same experience. Not only price, but MICHELE, is what made us come back and buy our new HONDA CIVIC, which we are so very happy with. We were able to add a few features to our car and add a couple of protection packages that gave us peace of mind. We would strongly suggest that when making your next car purchase to go see Michele at the Maple Ridge location you will be so happy you did!