When taking vehicles to dealerships I am sure most people have a bit of anxiety because they are not sure if the people there can be trusted. Are they going to treat my vehicle problem or find something new to increase the amount I spend? Are they going to try to upsell me everything they can do to my vehicle. Not here! Dylan and the service staff give very straight forward and honest advice on vehicles. The definitely gave me the feeling of trust when I dealt with them. Will gladly take my Honda and other vehicles to them for service
The service department is amazing!! I had an oil change booked, and they came to my work to pick up my vehicle and they dropped it back off as soon as it was done. They were quick and very pleasant to deal with on the phone. I’ll definitely be going back!
Great parts and service department. I fix my own car but purchase parts here and they are always courtesy and pretty funny too. Really nice to see employees enjoying their day.
I had to take my CRV into service as an emergency first thing on a Monday morning and Dillon went above and beyond to make sure I was taken care of. Knowing I had my three year old grandson with me and I had to drive to Calgary he immediately gave me service vehicle as mine wouldn't be ready on time. All the staff I met that day were very kind and courteous. What a great team!
I was shopping for my new car and was really excited when I found one here. I put a deposit down to hold the car as I was traveling from Calgary. Unfortunately the deal fell through as I needed a car sooner. Now that I need my deposit back I am told the deposit was non-refundable. At no point was this mentioned to me prior as this would've changed my mind right away. No documentation or word of this prior.
I find this completely untrustworthy and will recommend to avoid in the future. I will be seeking for my deposit back further before changing my review.
Driving through to BC my car died in Medicine Hat and I was stranded!! Sun Valley Honda managed to fit me in even though they where busy and put a new battery in my car and got me back on the highway the next day. Great service and the staff are funny and easy to deal with. Thanks for the save guys.
Very prompt service most especially on emergency situation. I brought my crv there couple of days ago due to spark plug failure. Dylan, the one who assist me at that time manage to give my car a service check slot to see what’s the problem. He gave me feedback immediately what happen and reassure me that it will be fix asap. I thought it was a major concern but fortunately they fix it and i got my car the following day. Thanks again for the help. Good service.
I have made three visits to them over the past four years. Never again. Twice to look for parts & repairs for my old Honda, and once to look at new cars. The parts were not available, thus they did not want to do the repairs. Their attitude about me having an old Honda was not, "Wow! Let us help you keep it going!", but an unspoken attitude that they wished that car had already died.
The time I was there to look at new cars, I made it clear that day that I was "looking today, but not buying today". The slimy salesman clearly did not like that, because he reluctant to help me. His attitude made it clear to me that I was wasting his time. He had no idea what my financial situation was; maybe I was rich and could pay cash, or maybe I would sign a high interest loan to buy a car.
At the time, I was seriously considering going into debt to buy a new car, but his attitude made me rethink the whole idea, because I did not want to deal with him, or any business that would employ him.
That was the only good thing to come out of the situation. I have held back, and my old Honda is still serving me well, with occasional help from mechanics and parts suppliers OTHER than Honda. Plus I am not in debt.
Excellent service department. Kyle was a pleasure to work with and helped me figure out why my car would not start over the phone and ordered the main fuse in for me so I could get my vehicle back on the road with out an expensive tow bill. Thanks Sun Valley Honda. Not many people would help like that.
Had the pleasure of dealing with Dylan (sorry if I spelled your name wrong) in the service department recently on 2 different occasions. Always friendly, super helpful and has a great sense of humour. Would definitely recommend to all my friends and family.
The most friendly service I have ever experienced. Staff is very friendly. They are not pushy. They work with you and are very accommodating. I highly recommend.
We had a great experience with Dustin at Sun Valley Honda! He went out of his way to find a vehicle for my daughter - brought it in from Moose Jaw within three days. And then, through no fault of their own, the tires were not great on the vehicle so the guys and Sun Valley replaced all the tires and made it right. Very happy!!!
Great service!!
All around helpful and friendly staff. Marc and Miller were wonderful to me as well as another gentleman at the front.
They are a great team and genuinely enjoy what they do
Bought my vehicle just before the storm hit and was driving through the storm with ease ♡!
AWD, warm seats, warm steering wheel, and remote start ! I was the go to for a safe ride from friends/coworkers.
Comfortable, happy, and safe kids :,) not a whole lot more I could ask for.
Well worth the purchase as buying is never an easy decision for me on my budget as a single mom.
Marc broke everything down for me, gave me the best options, and helped me navigate it all with such ease.
No pushy sales tactics here, no bologne, nor hassle! What a great experience for me and my boys!
I will definitely be going through this dealership from now on for any of my needs!
Thank you Marc and you're lovely co-workers for all the help and kindness in such uneasy times!!
You guys rock ♡ keep up the amazing work and awesome team work!!
Happy Happy customer here
-Gina Levasseur
I have changed my review from 1 star to a 4 star. I have had some issues but have since spoke with Denny the GM and we are in the process of sorting everything out. I will update this review with the final outcome, I appreciate the call from Denny and willing to work with me to sort this out.
Just bought my second vehicle at sun valley. I had the pleasure of dealing with Craig Duclos and Kyla Hooper. Both professional and friendly. I would do business here in the future. Great job guys.
Excellent service. I recommend Sun Valley Honda for New or used vehicles. Very happy with my new truck. :)
Thank you so much to the fantastic people at Sun Valley Honda for the most generous donation of the new tires and spare for the South Eastern Alberta Search and Rescue boat trailer. Great servis and genuinely great people
Great dealership to do business at. Have always been treated fairly, love our Honda's!
This is one of the easiest reviews I have ever had to write. My husband does business with this dealership regularly and knew how they operated, and called Denny Coulombe and worked out a deal on the phone. The deal was easily worked out, we were able to package in winter tires for our new car and our existing car and he made it so easy! James Ferland was also very helpful in getting our financing lined up and the paperwork done. Our car was delivered to us in Calgary with no extra charge. The process was made smooth because they simply do business that way. I would recommend this dealership even if you aren’t in the Medicine Hat area! We love our gorgeous new 2020 Civic LX!
Thank you to the team at Sun Valley!
For many years now I have always had terrific experiences any time I have brought my Hondas in for servicing. The staff are always fun to deal with, and I always feel that I am treated fairly and that I get great value for my money
Excellent service and very quick! Went above and beyond to find a part for me in order to get it quicker and for less money. Went over everything the car needed before going ahead with the service and even told me what was not a priority but might be needed in the near future. Very trustworthy!
Great service, fast service, and they washed my car for free! I had to get an alignment check on a Tesla model 3. For any Tesla owners in Medicine Hat, you are better off getting Honda sun valley to check your alignment or any problems before driving up to Calgary. Saves you a lot of time and the $100 is better spent then losing a day for driving. Highly recommend.
Was my first time getting service done to our car. My son recommended it. They went above and beyond and will now service all our cars and trucks
The service department staff are excellent. I have been having my vehicle serviced there for a year and have had nothing but fast and friendly service.
Great service. Saved me about $50 on my oil change. Definitely recommend them. FYI I'm not a friend or family, this was my first time there.
I have been taking my Acura to Sun Valley Honda for 7 years and have always had excellent service. I have never felt compelled to write a review until today. I brought my car in for servicing today and asked if the techs could remove an infant car seat that got stuck in the backseat due to a jam with the seat belt. I was very close to having to cut the seat belt to get it out and buy a new belt and car seat - a very expensive fix. The techs got it out after many unsuccessful attempts and I am so thankful! Thanks so much for the great service and particularly to Dylan who provided awesome and friendly customer service!
I have used Sun Valley to both purchase and maintain my vehicle for a couple of years now and always had great service.
The Manager has gone above and beyond to look after us in some real short notice situations.
That's why it's a five star service
I have now made my second car purchase at Sun Valley. First of all concerns, when you walk into the dealership every staff member that you run across has a big hello and a smile that makes you fell at ease. No stress felt to make to push me toward a purchase, the decision was my own, and all questions I had were answered to in aid to make my decision easier. Thank you to all at Sun Valley for making me feel like family. Also to make me buy a second vehicle at Sun Valley was the experience of the Parts and Service department and the way they go to great extents to make sure you feel good in dropping of your vehicle for service knowing you and your vehicle will be treated like you’re important to them. I would definitely advocate to anyone to give the dealership a thumbs up.
Went in for a tire quote and Dylan at the front counter definitely proved that they do have the lowest price on tires!! Just have to save up some cash and I will be definitely buying my tires from Honda from now on. Thanks for the options.
The staff at Honda is always super helpful, and easy to deal with. Anytime I have any questions on service or tires Kyle is super helpful and quick to answer any questions. And James is extremely knowledgeable in the industry and super nice.
Owning two huskies my truck desperately needed a detail. I legitimately felt bad dropping it off as is. Kyle the service manager in service got me booked in within 48 hours. Dylan in service was great to deal with as well. Morgan their detailer did an absolutely incredible job on my truck. You’d never know I had two white/grey huskies with all black interior. I will definitely be back to get my vehicles detailed! Beyond happy with my clean and customer experience!
Love the boys and girls in service, they always have a smile on and are very knowledgeable. I also seam to get in that same week when making an appointment which is great. No waiting for weeks to get in is a huge bonus.
Best customer service ever I met I change my regular oil with them rates are quite good.
Great service, friendly staff. When you see staff laughing and joking around with each other a tad, you know the morale is great. Excellent price for synthetic oil change, wait time is a little long but worth saving myself $40 than going through express places. No upselling, no pressure to buy the bells and whistles. Thanks guys!
Gina and Derek took care of me and Are the best!!!! Pete did the mechanic work a d I know I will make it all the way to AK. Please secure a raise for these good folks!
I was reached out by Danny The general manager , he kindly assisted me with my issues and helped me to achieve what I needed and has made it right , I’m giving my review more stars as the issue has been dealt With and I’m happy .
I bought a 2017 Dodge and they made buying the buying experience pressure free and were transparent and up front about everything! I needed a bigger vehicle and they met all expectations within my budget, I could not be any happier! When I needed some warranty work done, they even provided me with a vehicle to drive, talk about top notch!! Would recommend again and again!
These guys are awesome If you need anything done to your vehicle. The service Advisor Dylan Beaudin is a very funny, outgoing and helpful. I would recommend Sun Valley Honda to anyone!
All around great service!! Best decision ever!! Love our new Honda Passport!!
A very pleasant experience, Jessica was always there to answer my questions and to help in any way she could. The delivery of my vehicle was a nice bonus.
Came in for the all inclusive special. What a great staff. Took me home with the shuttle and picked me up. Everyone was friendly and helpful.
The service staff at Sun Valley Honda were great! Very helpful very accommodating...great people my experience with them was great...keep up the great work gals and guys!!! Thank you
I got my Honda crv 3months ago
With that span of time i needed to go back lots of times to their service department because theres a lot of issues with my car.. and their are expecting me too recommend to my friends .. and besides they have this offer if u give them a good rate for their services they will give you a free oil change
Not totally perfect to have this dealership!!!
Their just into sale... not into customer satisfaction
My wife and I bought a brand new vehicle with Sun Valley Honda in June 2018 We traded in our old Honda for a new one because we have always found that they are very reliable.
When we went to register our vehicle, we were given the wrong Bill of Sale and couldn't register it. We had go back to the dealership and to get the right one. Also, when we went to the Registry the second time we weren't given the Nvis for new vehicles, so Sun Valley Honda had to deliver it the Registry.
When we bought the vehicle we asked for winter Tires and Rims as well. We were told they were worth about $1800 total. They were only Steel Rims too. Today we went back and told the Service Dept. that we didn't want the Tires and Rims anymore and would like a refund. They had never been mounted at all. Kyle only wanted to give us back $800 to $1000, what a rip off. My wife and I are very disappointed with the Service and don't recommend
This review is a modification to my initial review (added one star since my Bluetooth issue is now finally fixed after a year... once my initial review was posted I got a call to get the head unit replaced). I'll keep this one short as there is no point in further getting into a back and forth over in my view, poor customer service compared to my own experience with a bigger city dealer. Simply review the dealers responses below to see the main points and use your own judgement and caution. The only point I will address is the one where he stated that I obviously thought his dealers deal was better than the Edmonton one and that is why I picked them. Well, that is inaccurate, I got a better deal with Edmonton, they simply matched it, and I bought in the hat as the manager convinced me that since I'd be getting my servicing here it would be better. That being said, they did work with me in the end but you really need to do your research.
The next thing, I forgot to ask when I was there to finally resolve everything with the manager today, must have suspended their referral program as there was no mention of anything for my 3 referrals.
I will never go to this dealership again, and I don't recommend that anyone else should.
I went into Sun Valley Honda to get an oil change, and I was told that my transmission fluid and brake fluid were due to be changed as well. I have a regular trusted mechanic in Edmonton who has maintained my vehicle for years, but I thought that since I already had my car in the shop that I might as well get them changed. Once it was all done, I felt like my brakes were a little off, but I don't know much about cars so I thought maybe it was how it was supposed to feel with new fluid.
The next day, I drove 6 hours to Edmonton on the highway going about 120 km/h. I was really lucky that there weren't many cars going that direction at that time, because I got to Edmonton and realized that my brakes were not working the way that they should. I would floor the brake and the car still go many metres before stopping. I called my mechanic and took my car in, driving at about 30-40 km/h and flooring the brake constantly and praying for no yellow lights. It was an extremely dangerous and traumatizing situation. My mechanic checked my brake fluid reservoir and found it to be empty. He took my car in and found that the rear wheel cylinder was loose and leaking and there was a part missing.
He fixed my brake fluid situation and wrote up a clear record of service for me to bring into Sun Valley Honda. I went in and the manager only wanted to reimburse me for the repair that was done and didn't think he should have to pay for the initial brake fluid change that had caused all of this to begin with or that I deserved any more compensation other than the repair cost. Additionally, he was very patronizing and not empathetic to my situation, saying that human errors happen and that no harm was done so I didn't deserve any other compensation. He even went as far to suggest that it was possible that something on the highway had knocked off the plug, and I have driven on the highway a numerous amount of time without any issues even close to this. He started comparing the mechanical field with the medical field saying that people in the medical field make mistakes all the time, and when I told him that I was in the medical field, he started telling me about my own profession and how I should understand that mistakes happen. When I asked what he would do if I'd truly gotten into a bad accident or hit a pedestrian, he said that the dealership has insurance that would cover all medical costs. I do understand that mistakes happen, but I feel that he should be more concerned about the gravity of what has happened. I am appalled at his lack of concern regarding the potential risk and lack of safety in this situation that he's put me through, and I felt that he should have offered as much as he could. I will not be returning to Sun Valley Honda.
EDIT: I have read the comment from the owner. I was NOT reimbursed for my transmission flush nor my oil change. I had originally requested monetary reimbursement for my initial oil change, transmission flush, and brake fluid change, but this had been refused. I was told that you would only pay for the original brake fluid flush OR the brake fluid repair, not BOTH. After half an hour of a very emotionally distressing situation, I was only offered compensation for the original brake flush and the repair flush, NOTHING else. I am very offended that you would lie about this. I have the paper documentation to prove what I was reimbursed for.
UPDATE: Thank you for providing me with a full refund. I'm sorry I had to go through this much struggle to achieve the compensation that I had originally asked for. Your verbal apologies were not demonstrated through your actions, particularly when you argued that I did not deserve compensation for both my initial brake flush and the repair cost. I'm glad that this is resolved now and I wish you best of luck with your customer relations in the future.
Firstly, I am a woman who admittedly does not know much about tires so I took a poll at work asking co-workers where they buy their tires. A couple said Sun Valley Honda, a few recommended a tire place in Redcliff and a couple recommended Fountain Tire. It was my intention to phone a number of the tire dealers in town to get a quote for the type of tires I was looking for. That didn’t happen!! I contacted a very knowledgeable, friendly and helpful, Bernie Wittborn at Sun Valley Honda first, explained what I was needing and Bernie had to do some research on the tires I asked about and said that he would call me back promptly which he did. During my wait for the call back, I decided that because I was so impressed with the customer service that I received from Bernie, I wasn’t even going to bother calling around – I wanted Sun Valley Honda to handle my business. I proceeded to have Bernie order in my 4 tires and was told they would be here the following day and he would contact me when they arrived to arrange an installation appointment. True to his word, first thing the next morning he called me and we arranged the appointment.
My appointment was scheduled for 8:00 a.m. and I arrived a few minutes early and was greeted by a very cheery Service Advisor who looked after me immediately. After check in, I was shuttled back to my work place by a friendly shuttle driver who returned for me at my work place at 9:45 a.m., in order for me to pick up my car with the new tires safely installed. Hands down it was a pleasant experience and I’ll highly recommend Sun Valley Honda to anyone looking for great service and cheaper prices for quality tires.
I recently bought a 2012 CRV from Sun Valley Honda. I could not be happier with my choice. The salesman was very knowledgeable and helpful. I had shopped around in Calgary and found that nobody could touch the price I got at Sun Valley. I love my new CRV. It is roomy and handles great. I brought it in for my first Service and that went great. They had me in and out in no time and the Staff were great. Definitely the best dealership I have done business with ever.
I bought my used 2009 Honda CRV from Sun Valley Honda a little over a year ago. I was extremely pleased with my purchase and have not been disappointed yet. I continue to return to Honda for all my oil changes and maintenance as I not only receive the best service for a great price they always do a full inspection to make sure everything is safe. I was given a full inspection when I bought the car and I have yet to have any issues a year later. The staff are always very friendly and I am always in and out fairly quickly for my oil changes.
As a first time buyer I found that the staff at Sun Valley Honda were very helpful. Tony Alcock led me step by step through the leasing process and made me feel at ease throughout the entire experience. I recommend Sun Valley Honda to everyone now! :)