I didn’t recommend this dealership to anyone who wants a new car even used
I went to this dealership more than 1 month ago to finance a car. I signed an offer with them as they beat the deal that i got from Alberta Honda but I got rejected for 2 reasons as they said to me ( proof of income - co-signer).
From a week ago I went to Wheaton honda with the pay stubs and a co-signer to take the same deal and I signed all documents however they hit my credit score and they told me that Honda approved my finance with a interest rate 5.28% instead of 2.99% that we deal about it because i am a newly employed and my co-signer has negative equity.
I went after 1 day to Alberta Honda and got approved with 2.99 % interest rate with the same pay stubs and same co-signer .
Then if you are sure that you will not give me the offer that we deal about it , WHY you wasted my time and hit my credit score !!!!!!!!!!!!
And how I could be rejected from your dealership and got approved the next day with the same proof of income and co-signer
We used the no haggle approach through AMA and we met with Daniel at the dealer ship. We had already made our decision and it came down to pricing we negotiated what we all felt was an fair price and the deal was completed. Daniel was very knowledgeable about the vehicle and the options for purchasing which made the most economic sense for us. Very pleased with the way it was handled.
I've had good and bad experiences with the Service dept. I've been going there for over 10 years and the service has gotten better with time. Not as argumentative as before. More customer orientated.
Stay away from this dealership. They were very unhelpful, and when I refused the deal they said was the best they could do, the sales manager became rude and almost verbally abusive. The dealership I ended up going through found me an interest rate 9% lower than what Wheaton Honda said was the best I was going to get. Even during the negotiation process, the sales team could not be bothered to try and help me figure out what would be best for me. Glad I missed that bullet of having to deal with them!!
Dan was my first point of contact. He took his time to present a straightforward cost breakdown for my car, and was not pressuring at all. He certainly deserves the awards he has on his desk. When picking up my car, he helped me out on my way. Also, Brian in finance was quite receptive to my concerns and went the extra mile. Other folks in the finance department were good too. I definitely recommend Wheaton Honda.
It’s always tough when you get new vehicle to know if the dealership is gonna help you out or rip you off. My first impressions were met with absolute certainty that this Honda branch is bar none the most customer service oriented place to take your vehicle. Their team was energetic, helpful, and quick (but not in a way that makes you feel marginalized). They did not sell me anything that I didn’t want, they just did good work at a sound rate for a fair price. Thanks Wheaton Honda! I’ll be seeing you soon enough.
Harp, the salesperson, was always positive and agreeable, and never pushy. David was an excellent and patient teacher as he gave us an exhaustive description of the CR-V's many features. Finally, Cam was the accountant extraordinaire, who showed a wonderful balance of professionalism, competence, and social charm. Ordinarily, I am not one to enjoy 4 hours at a car dealership to buy a new vehicle, but the team at Wheaton Honda were exceptional and I left that dealership with a smile, knowing that I had the best possible experience imaginable.
We recently began our search for a new Honda CR-V. This is our first ever Honda purchase. We came to Wheaton Honda based on a friend's recommendation. Chance, our young, new salesman, spent a great deal of time with us and answered lots of questions as well as arranging a test drive. Chance was a friendly young man. When we were ready to discuss purchasing costs, we were turned over to Warren, a senior salesman, who made sure to tell us he had over 40 years of experience. This was unfortunate. Warren was rude, arrogant and didn't seem to want to deal with us. Warren clearly does not understand customer service! Less than 5 days later, we purchased our new vehicle from Alberta Honda where we were treated with respect and as important customers! We love our new Honda! We highly recommend Alberta Honda!
My wife and I felt welcome on our first visit to Wheaton Honda. Brian was extremely welcoming, patient and helpful. James the financing manager and all the other staff are all assets to the company, great team! They gave us reason to want to do business at Wheaton Honda, and recommend others also. The team gave us the information we needed, and then gave us the space to make our decision. We love our vehicle. Thanks again James, great service!
Very recently bought a new CR-V from Wheaton. The whole process was good. John was the one who showed us the car, took us for a test drive, and ultimately sold it to us. He was really great during the test drive, showed us all the cool features and how to use them. James, in finance, was great too. We didn't feel pressured to buy extra things like the Platinum protection, but we were presented with all the details in case we were interested. I would recommend this location to others.
I worked here for almost a whole year. The only reason I'm leaving is because I'm moving to Vancouver. It was an amazing experience working here. I always felt part of the family. I dealt with a lot of personal stuff throughout the year and the GM and sales managers were some of the most supportive people you've ever met. Very honest and straightforward, family run store. I've met a few of the Wheaton family and they are really nice and down to earth. There's some really awesome people working hard in the service department. The sales team is a really great group too and so many of them helped me throughout my time there. I'll always be thankful for everything that was my time there. This is the place to buy a car! Thanks so much, everyone at Wheaton Honda, for making my life a little brighter!!
Very easy group to deal with and we felt their attention to detail was very good. The only frustration we had was upon closing the deal we were told there was only one key. So we had to purchase another in order to have two. At least they gave us a discount on the key! Everything else was great and we love our 2016 Odyssey.
I bought a passport a few weeks ago with decent price price. No pressure, there wasn't any hidden fees. Their service is also good. I brought my car for winter tire installation today and it was done quickly.
I am so very happy with the amazing service from Mark Tucker and Shannon Clark! What an amazing job they did putting me into my new Honda CRV. The caring, the time and the wonderful effort spent getting everything so great for me was so appreciated. I would highly recommend them both and will for sure be visiting Mark and Shannon at Wheaton Honda for the purchase of my next vehicle! Thank you both again. I am so grateful! Thank you so much!
Brought my car here after getting a diagnosis from the shop foreman at Alberta Honda, even though he didn't look at my car at all. Brought it here and the confirmed i had a knock in my engine at cold start, but we're very honest and said that the valve set that Alberta Honda recommended wouldn't fix the knock, and that the valve noise was common in these engines as they age. Very friendly, and honest! Which is refreshing nowadays. Thanks guys
Bought my first Honda from Mark Tucker. I always over research anytime I need to make a big purchase and Mark was the most helpful and patient salesman I've ever dealt with. I was originally talking with many dealerships but made the decision to deal only with him. He was very honest and friendly and when it came to the price I felt it was very fair. A very happy customer and will only buy future Hondas from Mark.
Service Rep Wishes to engage in Debate on who said what & Ensure to Argue that I messed up... this all over a $10.00 part! Maybe the Honda representative needed the sale or something to prove to his colleague. Very disappointing, appreciated the call from the customer service manager n the apology. But not a great way to encourage a person to spend $50k on a new vehicle if this will be the service they are going to get.
Each time I go to this dealership, I get a better service. The staff are very experienced, polite and kind. The last time I was there because I had an issue with the remote starter, Brett was very helpful and mindful. He solved my problem and explained me the cause and how to fix it for the future if happens again. I would definitely like to request the supervisor to promote Brett as I found him very hardworking and customer oriented.
Had a bad experience at Go Honda service department and decided to take my Honda to Wheaton. So happy I made that decision. They got everything done and more in time promised. Really friendly staff and clean facilities. Highly recommend taking your Honda to Wheaton :)
I walked into Wheaton Honda not knowing what I wanted. David Nguyen guided me and made my first vehicle purchase smooth and easy. He was very knowledgeable and could answer any questions I had. He was patience and did not push me to make a purchase. His service was absolutely phenomenal! I was introduced to the Sales Manager, Stan, he was very welcoming and made sure I was always taken care of. Had the pleasure of meeting Shannon in finance, she was great because she was efficient but made the financial process simple. The day of the delivery, Jona was very helpful and made sure I knew all the ins and outs of the CR-V. Overall, I appreciate the quality of service I received from this dealership, and am thankful for the time and effort that David put into helping me find the perfect vehicle for me. I recommend coming to Wheaton Honda if you’re in the market for a vehicle!
Buying the right car can be a painful process...Sales people...you know what I mean. They are who they are and there ain't no getting around that. Wheaton Honda was a pretty good experience. The sales staff was polite and comical. You just have to know what you want and how much you are willing to spend before you go. Once we dickered on price the rest was quite pleasant. They have a really nice approach to signing the car over. They explained everything about the car and answered any questions we had. The car was prepped and the gas tank was filled. Our final transaction was extended warranties but we decided it wasn't worth it. Is was reimbursable partially at the end of the term . But hey, we bought a honda so why would we need extended warranty. Thanks for restoring my faith in car sales.
Great service is not always determined from a great experience.... some time you can have a not so great experience and the way you come back and resolve it matters ! Recently I had one of those ! And Mark Tucker contacted me about experience ... was genuinely sorry about the whole situation ...made a recovery and reassured my trust in them ... so I can say they honestly care about the client experience... hence the 5 stars .
Fantastic experience buying a car from out of town. Fair negotiation with clear communication in process. Car was ready at scheduled appointment time and we received a thorough review of features before getting on our way. Thanks for a smooth buying experience!
Service was unbelievably slow. First guy kept on going back and forth to us and to his manager/office/other staff for answers on whatever details or clarifications we asked. It would've been better, since he had no idea whatsoever, to just direct us to a higher officer (if not highest) to be quick with it. The finance part took long too - we were still IN THERE past office hours. The good part of the waiting game was Teddy, their office dog.
They are your standard issue dealership. If you get quotes and pin them down and avoid all the usual shady extras all dealers try to push on you, then you can get a good price out of them. The more regular employees I met there have been nice and friendly. If you get a car through them and maintain it with them, then you get free oil changes which is nice. If you are looking for a Honda, they should be on your list.
I used to go to Alberta Honda, but David Nguyen made it clear why switching to Wheaton Honda made more sense. The staff of Wheaton Honda are very kind, respectful people. I tagged along with my parents for a test drive, but unexpectedly, I ended up being the one to get a new car. David is very friendly, patient, and he's a good listener. He will cater to you, and address all of your concerns. I felt no pressure from him, and he's given me the best interaction I've ever had at a dealership. If you're looking for a car, ask for David. I highly recommend this dealership, and its staff. Thank you David! Give this man a raise 🙂
Bought my first new car off of Mark Tucker. He’s an old co-worker of mine and made buying a car as simple as could be. Super friendly, easy to work with, and genuinely cares about your car buying experience. Shannon in financing also helped lots dealing with some credit issues of mine as well as getting the car registered for me before I picked it up. Couldn’t be happier with my experience!
Brian Daniel helped find me the best vehicle for my family, he was very informative, understanding and wasn’t pushy. Brian made my sales experience at a dealership very simple and easy. I defiantly will recommend him for anyone looking for a vehicle and I’ll be coming back to him for my next vehicle In the future! Thanks Brian for the awesome experience!
I had the pleasure of speaking with Brian Daniel about a vehicle. He was extremely friendly and he was honest and forward about any questions I came across. Brian made sure he was through with all my requests and always serviced with a smile. After talking with him, I learned about his many years experience with Honda and that reassured me that I was in good hands. I strongly recommend going to see Brian when buying a new vehicle.
Bought a vehicle from another dealership, was unsure of the "extra" charges on my bill of sale. Called up Mark Tucker, he looked over my bill and got me in with the GM from my dealership, all added extra charges were refunded. An honest man that I should have gone to in the first place. Very accommodating, straightforward and quick.
Brought my car in for a service. Staff was very friendly and knowledgeable. Was provided a courtesy car which was clean and the gas tank was full!. Got my car back within the time frame I was told it would be done. Would definitely bring my car back for future services. Also having my car exterior washed was a bonus.
Not enough can be said about our car buying experience with David Nguyen. He really made us feel like he had our best interests in mind when we were purchasing our new 2019 Honda Odyssey. We had many many questions and David patiently answered each one knowledgeably. We made multiple trips to the dealership to look at the car and available options. David even came in from across town 4 hours before his scheduled shift so he could be there to answer any questions we had. He was super respectful and was not pushy. He made sure we took advantage of best available promotions to get the best price possible. David and Cameron (finance manger) were super accommodating to our situation where we were going to be out of town for a few weeks. Overall we are extremely happy with the service we received from those we interacted with at Wheaton Honda. They went above and beyond our expectations.
Evans was an absolutely fantastic salesman to work with. He took the time to understand my needs when it came to buying a car. He was kind to work with, and you could tell he really worked hard to make sure that he got you the best deal for the car that I required. He truly went above and beyond. I would highly recommend Evans to anyone who is looking to buy a car at Wheaton Honda.
Went to Honda yesterday to look for my future car and had the greatest experience. The staff in the building are so incredibly friendly and the sales man Jody Verrier who helped me made it even better. Gave me all the information that I needed and answered all my questions. Definitely will be back. Thank you so much. 10 out of 10 would recommend!!
Wheaton Honda is an amazing place! My experience was with Tristan Bayer. He is an awesome salesman, very professional and knows his stuff. He is very people oriented which makes him superior for the job. A very professional, knowledgeable young man with excellent manners. I will definitely be referring any people looking to purchase a vehicle, to Wheaton Honda - Tristan Bayer! 😊
That Tristan Bayer guy, he knows his stuff. He was feeding me so much information about cars that my brain gained 200 pounds! Just wanted to thank him for being such a polite,a friendly well spoken individual. He also showed me some dank memes which was cool. Instant cool guy
I had an amazing experience at Wheaton Honda! I was referred to connect with David Nguyen to make my new vehicle purchase. David was very welcoming, knowledgeable and patient. He went above and beyond to make the vehicle purchase as smooth as possible for me. On top of being an honest communicator, he made sure I purchased the vehicle at the best price possible. I can tell that David genuinely cares about the customer's best interest—he made sure that I was 100% satisfied with my purchase. There was no pressure to buy or add anything extra I didn't need. I'm extremely happy with my new 2019 Honda Civic.
My parents and close friends are also happy customers at Wheaton Honda. Would highly recommend coming here to buy a car. :)
I recommend seeing David Nguyen in sales. Every detail and features in the different models of cars was shown by David. I recommend him to anyone that is interested into buying a car. David was very informative and customer service was excellent! Sales and finance managers were also exceptional!
Many good things to say about the service I received at Wheaton Honda. I came into the dealership and was greeted warmly by Evans who helped me purchase a car from him. The whole process was seamless and very easy and Evans was so enthusiastic and passionate about ensuring he provided an excellent experience. All my car needs he helps assist in making sure my car is routinely serviced and kept at the perfect standards. I’m assured that all my present and future car needs will be taken care of by Evans Magiri and the team at Wheaton Honda.
Tristan Bayer is awesome! He answered all my questions and is very well informed. He is polite and I really enjoyed my experience there! I wasn't rushed and he gave me time to be able to think about the various models and options. Thank you
I want to give a big thank you to Luis (Sales), who was very awesome to deal with, from start to finish, his professionalism and his willingness to help out and went above and beyond all of my expectations. I will definitely be back again for another vehicle purchase. Thanks again
I am so surprised about the rate for this dealership is under 4 stars now, Because
This is a Great dealership. I got my Honda Accord from here two years ago. They offered me the lowest price in all Honda dealership of Edmonton. They even offered me a free car rental service after i told them i need vehicle right away. Even it happened after i signed bill of sales. They are really honest not like Alberta Honda who added extra almost thousand dollars after final deal made( even i told them at beginning my offer is all in price), then told me I have to pay these amount no matter which dealership I went to. Well, at least not in here. Three months after I purchased my Accord, I accidentally had flat tire on my vehicle, then I went to their shop to fix it. They charged me nothing, and they told me I have 6 months tire warranty on it which I didn't remember at all. They will follow everything on the paper or verbal positively before you ask
I don't usually take the time to right reviews, but thought this service deserved some positive feedback.
We purchased a vehicle from this dealership a year ago, and recently went in for our first service appointment. Nothing major- oil change and tire rotation.
My experience with service at car dealerships has been that you go in for one thing, but a bunch of other things "happen" to come up and you end up spending an arm and a leg. Alternatively, the reps communicate poorly and I leave with a bad taste in my mouth.
At Wheaton Honda, I was pleasantly surprised! When dropping off the vehicle, I was in and out within 10 minutes. That included being greeted nicely by the service rep, updating our contact information, reviewing the work to be done, and picking up a service loaner. At other dealerships, I've had to wait a long time for my appointment, dealt with rude service reps, they've forgot about the loaner, or they try and up-sell you on the service required.
The vehicle was ready hours before the scheduled pick-up time. When I came back, the service reception was polite in answering my questions, and quickly got my account in order. The vehicle was freshly washed, and I was happy to see personalized notes requesting feedback on both my service statement, and an envelope left in the car. It shows that they really care about the job they're doing, which can't be said about all dealerships. Thanks Wheaton Honda! We'll be back.
Just dropped my ’17 Civic Sedan today. AC blowing hot air. Received a call from services manager now saying that they can’t be sure that is a warranty covered problem or not. Freon discharge and recharge are covered only when a warranty covered part have a manufacturing defect.
All over the internet, there’s dozens of complains about the condenser / compressor being replaced under warranty due to a clear manufacturing defect on this part. When this defect is found, discharge and recharge is covered as well.
However, despite the fact that they can’t guarantee what was the cause of the Freon leak, they are still charging me for the discharge and recharge, but at the same time, can’t tell me is its due to a manufacturing defect just yet, and that I have to wait for a couple of weeks, and CAN’T GUARANTEE that I would be reimbursed in the future if that’s the case.
Why do I need to pay upfront for a service that is covered under warranty in certain occasions if the technicians can’t rule out if it’s covered or not just yet? I don’t mind paying, but I wanted to have the guarantee that if it’s found that it’s a warranty covered problem, that I would be reimbursed right away without any problems.
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Feedback:
After complaining in several websites, I've got a call from the service desk informing me that they wouldn't charge for the service after all.
Got a call from the quality manager as well, following up.
I really hope they change the process when it comes to this problem, to avoid new costumers getting frustrated like I did.
Mistakes can happen and, when it gets rectified right away, it feels nice.
A huge thank you to Ravi and Aaron in the used lot! It was my first time searching for a vehicle from a dealership and after visiting a few different ones, I was quickly overwhelmed - until I went to Wheaton Used! Ravi was so helpful in finding me exactly what I wanted for a fair price. He was super knowledgeable about the vehicles he chose for me to test drive. I ended up purchasing a 2014 Jeep Grand Cherokee and have been in love! Everything was super easy and straight forward - including the financing piece. The only issue I experienced was shortly after taking it home I realized there was no hot air blowing from the passenger side vents. A pretty common issue with this model. I phoned the dealership and Aaron got me in right away, set me up with a loaner and had my vehicle repaired within two days at no additional cost to me. This was five months ago and I have no zero issues with anything since. They really go above and beyond here, so if you're in the market - check these guys out!
I have been a customer at Wheaton Honda for over 10 years. I have had both good and poor service experiences over the years. That being said my last few visits have been great and I have to give a special shout out to Bernard who consistently exceeds my expectations with his friendliness and expertise! I appreciate the extra efforts that Wheaton Honda is now making make every experience a great one. Keep up the good work Wheaton Honda!
Great dealership to buy a new vehicle. The staff are very helpful and I would like to especially comment on the excellent service I received from David Nguyen. He was very thorough, professional, and understood my needs and helped me choose my vehicle. He was very patient in answering g my questions and addressing my concerns. I would highly recommend to ask for David of you decide to go to Wheaton for your new vehicle purchase.
I bought my first car at Wheaton Honda. I am so glad that David Nguyen was the one who assisted me! It was such a fun experience and he worked really hard to get me a good deal. Everyone in the dealership is very nice and accommodating.
I have been getting services here since I purchased my van in 2011.
I go to the dealership for every oil change where they supply me with coffee and my kids with donuts, hot coco, and lollipops. Usually by the time I am done my coffee my oil change is done and I can get on with my day.
I am happy with the staff as there has been very little turnover. The staff is knowledgeable, helpful and willing to go the extra mile. Here is an example: in 2016 my van broke down. The dealership had no loaner vehicles as they have to be booked in advance. The service manager set me up in their courtesy vehicle. He didn't have to. Went the extra mile. I will always remember this and appreciate it.
I am very happy with the relationship I have developed over the last 8 years and will continue using this service in the future!
I brought my car in for a recall item and they provided me a loaner car so I could keep moving. It was quick to get the car in and get on my way. They checked a few things and I ended up having them change the oil, my wiper blades and I found the costs to be reasonable (which is important to me). They also figured out how to have the door-locks open when I put the car in park; I could not get it to work with the instructions in the manual and lord knows I tried. They did not charge me for this and I'm sure it was easy for them, but I really appreciated it working as advertised.
Went to look at New cars. When we told the sales guy we put 50,000km a year on our car, he took us to the used lot and said it didn't make sense to buy new and that they had some loaners that could be had with the depreciation hit already taken. Respect for that.
Steer clear of this Honda Dealership. They are not forthright in their dealings, and make the negotiating experience truly infuriating. With the way I was treated I would expect them to be underhanded if not outright misleading and dishonest, and I'll explain why below...
Here is my experience with them.
We just moved up from Texas and are shopping for an all wheel drive vehicle for the Canadian winters. We let them know up front what we were shopping for and what our time frame was and that we have all summer to work with. Long story short, we test drove a lot of vehicles and narrowed down our choices to the Subaru Forester, Chevy Equinox, Hyundai Santa Fe, and Honda CRV. At this point we contacted all the dealers again to start working out a "best price" deal from each, so we could compare the costs to our driving experience and research.
Here is where the problems with these guys started to happen. We had already asked their sales person for the MSRP on the CRV, and confirmed it on the Honda website, however when we let them know we were starting to deal, they simply gave us the MSRP again. I had forgotten to add in that we wanted the remote start option as well, and needed a price, so I emailed them asking for both the price of the remote start and a break down of their pricing for dealer finance, lease and cash. After clarification of which style remote start we wanted, they sent back the cost of the option with the MSRP again!
I emailed them back spelling out exactly what I was looking for so there could be no misunderstanding at all, and let them know that their price on the CRV was by far the highest of the choices we are looking at, and broke down roughly the deals we were getting from other dealers to make it crystal clear that they needed to sharpen their pencil to move forward.
I got an email back claiming that they "know they are not the highest price" and going off on a tangent that the Honda has the best resale value etc (even though the facts show the Subaru as the best resale value in that segment).... still with no price! I was pretty ticked that they implied that they were not the highest price and that I was not dealing in good faith or being honest with them... IT IS THIS KIND OF BEHAVIOR THAT SUGGESTS THEY ARE PROJECTING ON TO ME, THE WAY THEY THEMSELVES BEHAVE.
So, I attached the actual email offer I got from Hyundai (which is exactly what I said it was), and referred them to my sales guys in both Subaru and Chevrolet to confirm the verbal and paper offers they gave me.
I asked AGAIN for a price other than their MSRP.
No reply. Just nothing.
It got me thinking, why on earth am I dealing with these people? I called Red Deer Honda, and they had a solid package back to me in an hour.
I had driven from Camrose to Edmonton twice to see Honda, and been going around and around with them for three weeks and STILL did not have a price, other than exact one I could already find on their website.
I emailed Wheaton and told them not to bother, which I'm sure was a relief, as apparently they do not want to talk price until they get you behind closed doors and work you over the coals, which clearly has been done to other customers that have left negative reviews here.
I'm glad I did not get into a deal with Wheaton Honda, as clearly they do not deal in good faith, and if that's the case, I, nor anyone else will ever matter to them as a person or a customer, because good faith is essential for a positive business relationship.
What is truly ironic, is that just down the street at Chevy we have had our best experience with a dealership ever. The people there have been fantastic and have actually made us feel genuinely important to them.
We still have not purchased yet, but I'll try to remember to update this review after everything is all said and done.
This was my first time purchasing a vehicle, and I honestly can say it was a great experience! I inquired online about the vehicle, and Altaz was very quick getting back to me. He was neither pushy or overbearing, and when it came to sitting down to sign the contract, he was very thorough in explaining every part in the document. From the sales team, to the finance, and management, I was dealt with professionally and with exceptional customer service. Definitely would recommend the Wheaton Honda Team for anyone looking for an easy, breezy, car shopping experience. Will for sure be back for when the time comes for a new car :) Thank you, thank you, THANK YOU again for all your help guys! Caroline. S.
Customer since 1993. I wouldn't use the `past tense' loved it as I continue to love and enjoy the excellent service that I receive at Wheaton Honda. Have had 8 Honda's, some were purchased new, most were used and serviced here. Always treated well by all departments. This is a dealership that I highly recommend and trust.
Great service and Evans was very kind and helpful. He answered all our questions and was knowledgeable of the vehicles we saw. As with any car purchase, haggling over the price was stressful and I did not like the "hidden fees" added on after we reached a deal. For example, the block heater. I was told that looking at prices on-line would be higher as they charge for block heaters. When building our vehicle on-line, I was told to NOT add the block heater as this is a standard item for every vehicle. At the end, the cost was added on. Same with wheel locks. I will know better next time!