RUN AWAY FROM THEM .. Terrible service, incompetent people, they inspected my car I got from them and gave it green light to be sold at a big $ then in less than 5k breaks failed, charged me $1200 to fix, lasted for less than a week then my cruise stopped working, took it back for a week and they didn't fix it, over and above the screwed up my car's computer system, every thing was falling apart and charged me another $300 for blower fan. took my vehicle to another dealership where they fixed it (had to pay almost $1000 to redo the service) finally and gave me a report of the shitty service took place at Honda, GM took my number and promised to call me but he never did. just another liar .. my mechanic even told me they don't only abuse their customers but also abuse and harass their employees and have troubles in court. they are a disgrace in the auto business. a complaint will be submitted to AMVIC with all supporting documents.
I went to honda alberta today and make a deal with Richard really he is the most professional sales agent I have dealt with
Thank you Richard and thanks to the sales manager and the finance
They had a woman fired off their all male sales team for having a tight shirt on. So if youre a woman and you have breasts be sure to not go to this location unless you're ok with wearing some sweater they dug out from the back :)
From my experience with those guys ,Worst customer service this Honda dealer
I have Honda Oddessey minivan.
In Jan 2018 I sent my van to Alberta Honda for service.
The service agent wrote the van problems which they were
Van right sliding is not working.
I need to install remote starter.
Ithe van battery drains after 24 hours although battery is good.
After few hours the service agent phoned me to tell there are other issues that need to be fixed.
I informed her to fix them beside my 3 issues.
After I came to pick up the van and pay the bills( about $4500.
I tried the van for few months but I found The 2 main problems weren’t fixed( the remote started that costed me more than $700 is not working and still the van’s battery goes down after 24 hours.
I returned the van to Alberta Honda and the service guy said we can fix them no worry.
They charged about $2000.
I took the van but the remote starter again is hardly respond and the battery goes down also after 24 hours.
On May15/19 I returned the van to Alberta Honda for the same concern.
Van is not started after 24 hours and remote starter hardly respond.
They issued me that they will fix it and in the same time they ask me to fix other issues in the van and I say okay just fix the main issues and fix your suggested advise.
I paid about $2000, 10 days later I returned the van because the battery goes down after 24 hours and I always need to phone AMA for service to boost the battery .
AMA always check the battery and they says the battery is good.
I returned the van to Alberta Honda and the service agent his name Brian said just you need new battery and every thing will be ok .
I paid for the new battery about $150 and they disposed the van battery.
In December 2019, I took the van back to Honda dealer and I informed them I need my van to start in the morning because I requested AMA service more than 20 times.
I told them that I’m
Absolutely the worst.( my car got vandalized inside their parking lot and guess what? It’s my responsibility!!!
Incompetent and the only thing they are good at is squeezing the last penny out of your pocket.
I brought my van because it won’t start ( which I bring many many times before and they were not able to fix) . The battery went down there and even the remote key won’t work. So melisa call me to approve a payment of $70 to open the car door!!???
So I said no this is part of the problem I have to deal with almost on daily bases which You’ve never been able to fix since 2018.
A couple of days later they calling me to tell me that my van was vandalized while inside their parking area and the catalytic converters were stolen and I should call my insurance to take care of it.
To make a long story short am responsible for $1200 to fix the vandalism (500 deductible and 700 for depreciation value of the stolen parts).
And my car is not even start yet.
I took my car and will never ever be back there
I’ll never buy a Honda again
I’ll never recommend a Honda or this dealership to any body.
Very bad customer service. People lying on job. Lazy people. Try to rip you off. Price is another factor. Expensive dealership. I will advise always ask for Demo model...new cheaper car. Also ask for price adjustment from Honda Canada...can offer upto $1500 on CRV and Civic models. Make sure do strict negotiations.
Working with Alberta Honda was painless and exciting! They were helpful and made the process nice and easy.
I purchase a used honda odessey from that delarship couple weeks ago and just day or two after i sign documents i called them and ask them to cancell the deal. Patrick the sales manager was very rude with me over the phone and pushed me to come and pickup the car. I decide to talk with my saleperson named Mich and came to speak with him in person. When i came there Patrick came to speake with me and i feld terible the way that he was behavor.... he was sitting and lauthing in my face by saying "tell me the true why you want to cancell that deal". I told him that i dont want this van cause i want to fix my old one.... then he left and i continiu to speake with Mich. They was thinking what to do and than Mich came to me and told me that " we defenetly can do something" and start to sugest me other cars... i told him that i am not interest of other cars and he told me thait its ok you can go but the deposit of 500 bucks will stay with us and i sad thats ok fair anoth and i left..... right after that i purchase in sherwood honda a new car while i know that my deal with alberta honda was cancell and after 5 days that i driving a new car they called me to come pickup their used car that soposed to be cancelled. I was totally in shock when they told me that, and i've got letter from the bank that saying that my payment will start within couple days..... i came to speake with a general meneger foxford couple times and tald him that Mich promise to cancell that deal but seems that the are hungry for money and they are not humman..... i was fired from my job 3 days ago thanks to alberta honda couse i was in stress and couldnt go to my work!!! Now i am stuck with two lones and without my job!!! Stay away from alberta honda!!!!!
We recently bought a new Honda CRV from Alberta Honda. This is a 5 star dealership and they go above and beyond to provide the Honda experience. We have prior Honda Car ownership experience and we were looking for a Dealership where we can buy our new car.
The dealership reached us via Unhaggle.com and invited us to visit them. The dealership is genuinely interested to service an inquiry to the greatest detail irrespective of the possible outcome of a sell. We were helped by Spencer B. and he was utmost patient and extremely knowledgeable . We worked with multiple VINs and test drives before we zeroed down on the car we finally bought.
I will definitely take my business to this Dealership back for any service needs because of the excellent Sales experience.
They have a very good customer service and quality. Every time when i went to get service for my Odyssey they make me free and happy by how they are approaching and work.
Thank you once again.
Will at Alberta Honda made the vehicle buying experience very relaxing and stress free. I felt like I got a fair deal and great customer service right off the bat. My vehicle was in pristine condition upon delivery. I would recommend Alberta Honda 100%. Great customer service. Thank you.
My fiancé and I recently purchased a Honda Civic from Alberta Honda. This was our first ever car purchase. Justin Aquino gave us the best service and took great care of us. He was very patient, helpful, friendly and made sure that we leave with happy faces. Along with him, Tony, Eric and Mitch helped us with the best deals and made our first car buying experience wonderful. Also, thanks to Clearance for helping us to pick up the vehicle on the behalf of Justin in his absence. We highly recommend to contact Justin Aquino if you are looking to buy a car :)
We recently purchased a 2019 Honda CR-V from Alberta Honda. This was our first ever Honda purchase! We came into the dealership and had GREAT service from Fredric, Chris and Andrew in finance! All these gentlemen were friendly, helpful and patient with our vehicle buying experience! They took great care of us and helped us to leave with our new vehicle and smiles on our faces. Thanks, boys, for the fantastic service! We will definitely be recommending Alberta Honda!
One of the best car purchasing experiences! Justin Aquino (salesman) showed us everything about the vehicle (2020 Accord). Eric (sales manager) was more than willing to work with us on the price to make it a win-win situation for everybody involved. Tony (fiance) was super helpful, he even went above and beyond to help us register the vehicle and came in on his day off to finish up our paperwork! Would recommend this place for anyone looking for a new.
Justin has made a customer for life. Brands do not make any differences to me, I will follow him where ever he goes and have my family and friends go to him as well. Thank you again very much Justin Aquino
Stress-free, fun, honest and transparent when purchasing my new vehicle through my Salesman, Sophear. What a great guy. Dealerships like these are hard to come by these days, so coming in here was a breeze and I owe the whole team a big thank you. The finance team, specifically Patrick and Mitch took their time and explained everything to me, ensuring I understood everything before I left the dealership. Everyone here was like a friend, I highly recommend this location. Great job guys and once again, thank you!
I have been going to Alberta Honda for quite some time. My wife bought her Honda CR-V from the same showroom. Things were pretty different back then. Just recently took my civic for the oil change. Faisal did all the initial paperwork. Really impressed with his knowledge and customer service. However, after the oil change I noticed a strange noise coming from the vent on the right side. Went there the next morning, addressed my issue and the tech found out it is the blower motor creating the noise. The Service Manager Brian was extremely professionally and generous enough to give me a huge discount on the labour. I was still not satisfied because the noise was not there when I took it for the oil change, however I was explained that it does make noise when the part start to wear off after few years which makes sense.I am throughly impressed by the staff and especially the Customer Service Manager Lacey. She’s very knowledgeable and has excellent customer service skills.She’s the best!! All in all I am very impressed with the staff. Very trust worthy place to take your car. I will definitely bring my car next time and would recommend my family and friends to Alberta Honda and their Service Department.
Just bought a 2020 pilot and I have to say my experience was flawless! Everything was organized, swift, and no BS which is a huge difference from the other dealerships I have dealt with in the past. I know car buying can be a scary thing and I'm always on guard a bit when it comes to these kinds of purchases but I would go back to these guys in a heartbeat! Thank you again Alberta Honda!
I initially inquired online about an Escalade and MITCH promptly responded to my message. He was very friendly and knowledgeable. He had the vehicle pulled up front (pictured below) warmed up, as it was a really cold day, and ready for a test drive before I got to the dealership! Although the vehicle met all of our criteria, we did not end up making a deal on it. I would definitely recommend going to deal with Mitch if you’re looking to buy!
I had a great experience at Alberta Honda and bought a Honda civic this week, thanks to the help of Mike Pelley. He's definitely the guy to go see. He has tons of knowledge, honest and makes you feel really comfortable. He answered all of my concerns and educated me on the vehicle I bought. Thanks Mike!
We were greeted by the receptionist as soon as we walked in and she got us sales help. Mike Pelley was was so nice. He made it a relaxing experience. He was funny and very informative. After we purchased the car, he stressed that we should get the chip repair coverage and THANK GOODNESS we did because I didn't make it home before I got hit with rock on the windshield. Thanks Mike! 👍 As I waited for my car to be delivered Mike saw me in the waiting room stopped to see why I was still there. Informed me about the tail get of my car. Another gentleman stopped to update me on the status of my car. I love the fact that I didn't have to guess what's is going on. The girl that walked me through the functions of my new car was very thorough and patient. Honda's customer service is the best and that why my husband and I keep coming back.
My friends took their Honda odyssey for repair for battery issue. They said there is a problem with cables,so they replaced it. After 1 week they had same issue, this time they mention battery is gone. So they replaced with new one. After 1 month battery dead again in summer time. Finally They had the same issue repeatedly for 2 months. Finally they spoke to manager to fix the issue and left the car there to fix it. One person called by saying door are not opening, so we have to charge money for that ( with the original keys provided by the Honda) , another person called and saying oh some one stole catalytic converter from ( while parked at the store). Finally they did not fix the car at all and my friend took the car to another Honda dealer to fix the problem. I saw the difficulties my friend faced with them. I am so lucky that i never had to deal with this dealership. I wish i wont even give 1 star if possible
Before my "story", let me just say that Mitch Hiles was an absolute legend and may be one of the last honest salesman left! If you're looking for a great vehicle and a pain and headache free deal, go to the man, and be amazed!
Also, Alberta Honda really impressed me with their decorum and professionalism through out everything.
Now, time for my story:
I recently had some car troubles and was in need of a new vehicle. I asked around and was referred by a friend of mine to Mitch. Initially I was hesitant about going through a dealership for a used car (my previous experience left me feeling manipulated and practically hustled) but after sitting down with Mitch and telling him what I was in the market for, he was able to find a car that matched what I was looking for and worked out a fantastic deal for me! Two days later, I was in my brand new (used) car and driving off. That's when the curve ball was thrown my way, in the form of a blown out passenger speaker. Naturally, I was really upset and messaged Mitch immediately. Part of my was thinking that the dealership would try and shirk the responsibility and have me pay for the repair, but boy was I wrong. They had me back in the service department as soon as they found the part, had it installed and back to me within the SAME DAY! absolutely incredible! I could not be happier!
Other notable mentions are Chris from the parts department and Mitchell the finance manager!
Seriously, these guys and gals ROCK!
Mike was great to deal with. Very down to earth, straight forward & moved things along at as fast a pace as he could. The doc processing time really dragged on. But that was the only downside to the experience. Bought one vehicle, leased another. Got an unbeatable deal with an 8 yr comp warranty. Drove away happy!
Thank you Alberta Honda for excellent service!
All staff were attentive, friendly and widely knowledgeable. Chris, Bjorn, Mark, Patrick, Lacey, and Warren Thank you all so much for exceptional service and all your help! I left feeling valued, and appreciated.
Amazing service! I bought my new 2019 CR-V from Richard. I got a really good deal and his Service was amazing! They were EXTREMELY accommodating. I will Definitely be back for my next vehicle!
The process was fairly quick and painless, got a fair price for my trade in, when I arrived everything went extremely smooth.
I would recommend all of my friends and family to purchase from here, unfortunately the max is five stars so that is the best I could do.
Bought my 09 civic from them. Friendly staff excellent customer service. Bought my 09 civic in 2009 brand new. Had it for 10 years now. Best vehicle purchase i ever made. Very reliable car and fun to drive especially on long road trips. Even though my car is the base model it has all the power i need especially when driving in the winter.Starts in minus 30 degrees celcius no problem. Looking forward to purchasing my next civic from them in the future. Need my education first.
Just recently bought my car there. If there’s an issue during your experience they will fix it. They are all very down to earth and Sophear was a very good salesman. Not a weirdo like other car salesmen I have encountered at other places. He was honest and gave a lot of info. Not pushy and very polite. Satisfied with the service.
We bought our new Honda Pilot from here and the sole reason for that is Mitch. We had almost decided upon another vehicle when he sent a video explaining the specs of Pilot which totally made us change the decision and opt for it without question. He was gentle, patient and very informative. Our experience here was hassle free, was on point and quick. We drove from Fort Mc to Edmonton and returned with the new car on the same day. Thanks guys!
I bought my new 2019 Honda CR-V here in Alberta Honda. The staff were very friendly, approachable and they will show you all the showcases of vehicle they have in their dealership. In any problem my dealer Mark will help you throughout. His assistance doesn't stop at the time you buy a car. He will assist you everytime you wanted his help. I recommend this dealership and look for Mark.
As far as first impressions go, Alberta Honda and especially our salesperson Juliet hit the most important points. Friendly, respectable, and knowledgeable. They worked with us and not against to get the right vehicle and price. They set the bar high for which two other dealerships failed to compare. Absolutely no regrets, and I would definitely refer them and Juliet to anyone.
I dealt with Adam Lowe and was thrilled with my experience. He got me the vehicle I wanted and made it fit comfortably within my budget. I appreciated how responsive he was whenever I needed help. I am now a proud new owner of a brand new 2019 CR-V! Thank you so much!
I went to see a particular vehicle after chatting online with Adam Lowe, the Internet Sales Manager. Went over to Alberta Honda where I met him in-person. I was very pleased with his service and made the decision to purchase. I was most impressed with the professionalism and transparency! Sydney in finance answered all of my questions and I was impressed with his diligence and work ethic. I would recommend Alberta Honda and these two gentleman to anyone looking to lease or buy a vehicle as my expectations were exceeded!
Best experience I have ever had at a car dealership. The place and the employees here are Friendly and approachable. Alberta Honda team Juliet in sales, Vince in finance and Warren sales manager was AWESOME! They were so knowledgeable and friendly in explaining the details about the car and I have had great service from him. He went out of his way to make sure that we got into something that not only worked well for us in our daily lives and financially but they made sure it was something we loved as well.
I would like to thank Dre for the very good experience we had when we went to buy our 2019 Honda Passport. He took good care of us and was very patient in answering our questions. He even helped us secure our registration for we are not familiar with the location. He made everything stress free for us. I highly recommend this place and our salesman Dre for anyone who is looking to get a new Honda.
Beware of their service. Booked an oil change service that includes multi-point inspection which they said included in the service which to my understanding is no additional cost. But they charged me $100 for checkup. I asked for the multi-point inspection deal because of some vibration when A/C is engaged. They came back with a huge list of things to be repaired with my vehicle which I was very suspicious because aside from a very little vibration, I never had problems with the car. The total cost of the issues they listed hover more than $3000 including the A/C which they said was not functioning. I am absolutely sure that the A/C was working. The reason why there was some vibrations when the A/C engaged but they insisted that they cannot check the vibration because A/C not working. To make this long story short, I suspects they screwed up the A/C. Indeed, when I get my vehicle after the service, the A/C was not working anymore. Plus, all the things they listed to be repaired were all not true. I went to another shop to confirm Honda's findings, nothing is true. The A/C, which they said has no refrigerant, turned out that it's just a relay, which I am really suspecting they just screwed up. So beware when you go there for checkup. You will never know what they'll do to your vehicle. They are not honest. They will list many defects that are not true.
We went to get our first brand new car. Bought a Honda Civic. Richard was amazing to deal with. He listened to us, what we need...went above and beyond to fulfill our expectation. This is the guy you want to go to if you want amazing experience and scared to make your decision for your first car. He will make sure you get the best deal that no one can beat. As well as Sydney in finance department was so helpful and gentleman with smile all the time throughout the process. We would recommend Alberta Honda to anyone anytime. Bought the car for @Rarish
Mitch Hill is vey sincere and enthusiastic salesman. He is good for negotiate to save some bucks. Answer to all your concerns in timely manner by email or phone calls. Highly recommended for his service to others.
Just got a new car and there was a hiccup in the finance department that was getting a bit frustrating. My salesman, Adam Lowe, said he would see what he could do. He took the ball and ran with it. In a day the problem was basically solved. Moral of the story --- Adam is awesome! If you're looking for a great car and a great salesman go see him at Alberta Honda.
I dealt with Mitch when purchasing my new vehicle. He provided excellent service and all the paperwork was ready when I got to the dealership, which made everything run smoother and got me back on the road quickly. I would definitely recommend Alberta Honda to anyone looking to purchase a vehicle!
Service was okay my sales rep Mike was professional and tried his best to get me into something affordable for myself. At the end of the day it was I that had cold feet and did not want to continue with the process due to financial matters. But all in all it was a good experience and we'll be going back to see them in the spring.
I would highly recommend anyone looking to buy a vehicle used/new going through the salesman Mike. He is wonderful to deal with, and low pressure as well. Will is a manager, and great to deal with too! Great customer service! Purchased a vehicle from Mike too.
Great service and great staff. This was my first experience purchasing a car from a dealership in Canada and I was very satisfied with the process. Mitch from sales team was more than supportive and very patiently walked me through all the steps, answering all my questions and making sure everything was done in the proper way. He also helped me with the insurance and registration process which was great. I did a couple of test drives and checked the car several times, and he was always kindly available. Also Vinny from finance team helped me understand the legal aspects and financial process.
I was really greatful to purchase my Honda Pilot 2019 at Honda Alberta. The service was super fast and we got all papers work done in less than 2 days. I want to say thank you for all the staff who helped us getting this deal super easy. A big thank you for Juliet who showed us respect and lots of patience. She was an amazing salesperson who tried to help us as much as she could. Another great guy who works there was Sydney, the finances manager who took his time to explain for us all details and information. He was super welcoming in his office. They are a great team who helped us in our journey to own a brand new car. I want to thank also the two managers , Adam and his partner who made it easy for us and workable in a way that helps our beliefs and payments. I really recommend for people going there and buy thier cars. All the best for Honda Alberta and the great team.
Chad Cameron helped us purchase our new CRV. He is very patient, knowledgeable and professional. I would recommend him to anyone looking for a Honda. Great experience and I would recommend him to others.
I recently had terrible experience at Go Honda. While still wanting to buy a Civic SI as my next vehicle, I decided to check out another dealership and I was not disappointed. Will Gomes was beyond accommodating and easy to work with. Vince in finance was very knowledgeable and went above and beyond in explaining things to me and securing my deal.
My new car was ready earlier than I had expected day-of purchase and Will even drove it out to me. 14/10 would recommend
First, I would like to thank Juliet for exemplary customer service, the most kind and patient sales specialist I ever met. Thank you for all your assistance and help. I will highly recommend Alberta Honda to everyone. To the alberta honda management, Juliet is a great employee that you have in your company. You need more like of her in your business specially in the finance and dispatch department to maintain an excellent service to all your customers. Keep up the good work Juliet. I will recommend Juliet to my other friends too.
I just got my first vehicle from here, and the service was awesome! TJ (The salesman assigned to me) was fun, helpful, and enjoyable to talk to! If you're looking for a vehicle I would definitely recommend this place
Got a great deal, an awesome new Honda Fit, and lots of customer care from Matt and Will. Both were responsive and not overbearing. Appreciated them keeping me in the loop and following up throughout the process and going the extra mile at the end to make the pick up process smooth. Would highly recommend to anyone looking for a new car.
From the warm welcome to the excellent sales team, welcome to Alberta Honda.
I had a great experience here, along with advice and patience regarding my unique situation as a new Canadian resident.
Juliet was my sales lady, she kept me informed and helped me to find the right vehicle for my needs. Jordan in finance took me through all the necessary items for the purchase agreement and made a great deal for me for the purchase of additional items on my car.
I can't recommend the team at Alberta Honda highly enough. Well done to everyone there... I am another happy customer!
I found Naomi (the sales associate assigned to me) to be exceptional. She listened to what I was looking for, and provided me the options available, so I was able to make an informed decision. My overall experience in purchasing a new vehicle with Alberta Honda was very positive - from Naomi, to Will, and all the way up to their GM, Bjorn.
I found Naomi (the sales associate assigned to me) to be exceptional. She listened to what I was looking for, and provided me the options available, so I was able to make an informed decision. My overall experience in purchasing a new vehicle with Alberta Honda was very positive - from Naomi, to Will, and all the way up to their GM, Bjorn.
I absolutely do not recommend coming here for service on your vehicle. I had some concerning dashboard lights come on so I took my car in to get it looked at. The car is new and still covered under warranty. They confirmed their diagnostic showed the lights had come on, but they determined nothing about what was wrong with my vehicle, couldn't tell me what caused the issue, and charged me $260 for the diagnostic anyway. They wasted more than 6 hours of my time and a significant amount of money to tell me information I already had. They then informed me that the lights might come on again, and if they manage to find the problem the next time I go in, I might get my money back. That's absolutely not going to happen. They charged me for incomplete service and I have no guarantee the same ridiculous experience won't happen again. Save yourself the headache and take your car somewhere else.
Update: I called the manager and he said he would investigate and call me back. He never did. Their customer service is all lies.
It’s was good place to shop. Chad is my sales person he is new to this. But he tried his best. His manager Bjorn Fox Ford is very experienced and smart. In Finance I worked with Adam lakusta also very smart he also very smart. You have to be more smarter to deal with them.
Chad Cameron was a very knowledgeable person as he specializes in sales and service based on his history. I would recommend him 10/10 as he is very nice, easy going and very professional in a non pressuring way! His manger Will Hind was also very nice and went through everything thoroughly. I would recommend anyone looking for pre-owned or new vehicles here! They look after you in a very respectable way!
We were working with Chad Cameron through our first buying experience in over 10 years. He (and Will) were exceptionally patient, knowledgeable and were willing to take the time we needed to feel good about our purchase. My children were able to be in the dealership and were entertained with computers and hot chocolate. When they were exploring the vehicles in the showroom they could do so freely. When we came to pick up our new CR-V Chad walked us through the features and helped me set up my phone. I highly recommend Alberta Honda and Chad for those looking to purchase a vehicle without feeling pressured. Thank you Chad and Alberta Honda, I am very happy to have my new CR-V home.
I was thoroughly impressed with the service staff. I felt they went out of their way to make sure I was taken care of. Service and response was fast and efficient. Great team and they definitely earned my loyalty.
I recently purchased a slightly used Honda CRV from this dealership and I wanted to share my experiences. Firstly, I was impressed by the prompt and efficient service I received from my salesman Ash Karmacharya. He answered all of my questions well and was very friendly but not pushy. He was even answering my texts about the car on a Saturday evening! I know that there are some negative reviews about this dealership but my experience has been extremely positive with Alberta Honda. I think the true test comes when there are a few bumps in the road and then you really see how this dealership handles things. The General Manager Aaron Ratsoy was very fair and honest to deal with. That meant a lot to me, especially when you are dealing with the second biggest purchase (for most of us) after your house. You want to be able to trust what they are telling you. The rest of the staff I encountered were very friendly and seemed to enjoy working there. I would not hesitate to recommend Alberta Honda to my friends and family.
I have just purchased a Honda CR V 2014. My experience with Alberta Honda was the best experience I have ever had with car dealers. My sales person, Bruce was of great help. He did not push me with any of my decisions and made sure that all my questions were answered. He also has a great sense of humor making you feel comfortable in dealing with him. I was extremely pleased with all the extras Bruce and his manager James gave me. They very friendly and made certain that they accommodate me with my requests with the extras. I would definitely recommend purchasing a vehicle from Alberta Honda, 9525 - 127 Avenue, Edmonton. The service is beyond what I expected . This is my third vehicle I purchase from them and have had no regrets. I would definitely recommend my friends and family to visit Alberta Honda.
New Car Purchase
It has been some time since I purchased a new car and was delighted with my experience at Alberta Honda. Scott Park greeted us as soon as we arrived and was patient and helpful in explaining our different options. From the moment we arrived to the minute I left with my new Honda Civic, this has been an excellent experience. It's too soon to rate the quality of service but I can't believe it would be any different than what we've experienced to date. Fair deal on my trade in and clear and understandable pricing. No pressure, only pleasure!
Alberta Honda has changed
I recently bought a Fit from Alberta Honda and - I just don't understand their bad rating.
They did recently change 3 members of their management team and had all their salespeople complete some sort of training course. I'd guess they did that to address the previous posters' concerns.
There's nothing I'd like them to change the next time a customer with my preferences comes onto the lot.
I had been browsing online for awhile. The day after I went to a different Edmonton-area dealership and got a price quote Alberta Honda's sales manager contacted me. He mentioned the management change and when it happened.
This guy said if I came and had a look at one of his Fits he'd forego the vast majority of the profit on that vehicle. When I went in the sales manager came up to me and introduced me to Ash, the internet manager. One of them explained why it probably wasn't in my best interest to buy into an oil change package - and saved me $500 in that 30 seconds. Each person I talked to in the process was easy to talk to - something I value since I used to have major anxiety issues - and gave very detailed answers to the questions I asked.
My only concern about Ash is when I asked about fuel economy after picking it up and he answered in mpg, he used the imperial gallon rather than American gallon. This is significant - the imperial gallon's volume is 20.095 % more than the US gallon. So this led to a far higher value than it should've. I wasn't caught - I already checked the Fit's fuel economy ratings and mentioned it to him - but I had to wonder. Hopefully he just always quotes that using imperial gallons.
Still - much better than people at other dealerships.
My take is Alberta Honda is willing to accept a somewhat lesser profit for now to raise their ratings. If you plan to buy a Honda in the next little while consider Alberta Honda - maybe they'll offer you a better price like they did me!