I want to give 5 starts and more to the service department!! Since I have been dealing with Calgary Honda the Service department has been consistent in providing excellent Service. I have dealt with Ashley on a few occasions and she is nothing but professional and awesome! The rest of the team is great as well. Also, I am impressed for once, when I booked my oil change appointment, I received prompt and flawless service. Since the appointment scheduling was transferred to a call centre I have had bad experiences enough so, I wanted to go to a different Honda dealership. It seems it has improved. My issue now stems with the Sales or marketing department. In the span of 24 hours (after my appointment) I have received 2 voicemails asking to fill out the survey and 3 emails. This is overkill. If you are confident in your products and service there is no need to harass people for their feedback.
My experience with the Service Department at Calgary Honda is always excellent. The staff are knowledgeable, the information they give is clear and concise, and they are always so friendly. They consistently go over the details of the service report so that I understand exactly what's been done, and what is coming down the pipe for my next maintenance appointment. Just an excellent experience.
I went to look at a Civic hatchback this week and had a horrible experience. I was happy to see they had 2 in the showroom with 0.9% financing stickers on the front windshield. They also had a nice display showing a selling price of $29,671 with a weekly payment of $92 given the financing rate for the Sport trim. This seemed great until they informed me that the rate was actually 2.9% and the 0.9% only applied to the sedan and coupe, not the hatchback with the sticker. Also the $29,671 isn’t anywhere to be found. Online the cheapest price is $30,971 without any options. Where did the other price come from? They said I can get one they had in stock for almost $37,000 after they added $7,000 in dealer options that would just make them more money. I’m sure there will be a dealer response to this review explaining the fine print of this and that but nothing was obvious and the show room was misleading at best and false advertising at worst. To make things worse the salesman had no interest in finding the car we wanted and just kept pushing things they had on the lot. Why do we support dealerships and sales tactics like this? Should customers be treated with respect?
Amazing work on our car and incredible customer service. From the counter to the mechanics to the drivers who dropped me off, excellent services! I also appreciate the reenforcement of social distancing. I loved your staff. Thank you.
I recently went to Honda South to get my maintenance and front brakes done. It turned out that I needed to get the brakes done on the day I wax going to see my daughter and granddaughter, who I hadn't seen in a long time. My dad was also very ill in the hospital. They got me in and out in an hour so I wouldn't gave to miss this important day and even discounted the cost!
What agreat bunch over at South Honda. I wouldn't go anywhere else! Thank you to your impeccable Service department. 🧡
Lance assisted me in acquiring my new CR-V. He was pragmatic about my options and receptive to my ideas. He assisted me in getting a reasonable price on my trade in. When an unexpected event occurred witht he worldwide Honda site going down, Lance and his team kept me in the know with frequent updates and got me in my car the day they came back online. Excellent customer service.
I was recently working with Mike F. in the sales department, and he has helped make my most recent car buying experience a memorable one. Though I may not have purchase a vehicle from Mike, he was dedicated to trying to provide me with the best deal possible. Even upon receiving the news that I chose another dealer, he was professional and courteous. I would certainly recommend this dealership to my friends and family, and would still consider working with them the next time I am in the market for a Honda.
I went there to purchase a car and Lance was my advisor on products and everything. It was an extremely satisfied experience with Calgary Honda. This is my first time purchasing a car so he went through everything that I needed to know such as car services and how often I should put the car in for maintenance etc. He is a great guy and very enthusiastic to provide you with great deal that is suited for your budget. I would highly recommend everyone to visit Calgary Honda and have Lance as your product advisor.
I had great service at this Honda dealer, the whole purchasing experience was great. Taylor explained each detail of the vehicle he also did the test drive with us while explaining all vehicle functionalities which was an important detail for us. Adam worked hard to get a great deal and he provides an excellent service informing us of the status of the process, and making sure we get treated the best way possible. Also, Jeffrey from finance was polite and patient with us. I would really recommend visiting this dealer and doing business with them.
Great place, amazing customer service. Our sales representative Taylor went an extra mile to make sure we get a car that perfectly fits our needs.
Excellent Place To Buy A Vehicle!!
This is my second car I have purchased from Calgary Honda, 11 years apart. The whole team is truly exceptional. If you looking to have FUN on a test drive then ask for Mike!
It took some work from the team to get me into my new car, and I am so grateful that they went the extra mile for me. Jeffrey and Angela worked very diligently on my Financial Services for me.
If you need any help then don't hesitate to reach out to the General Manager Adam.
Should you be in the market for a Honda, check out this one because you absolutely will get the attention and support you need throughout the whole process here.
The customer service is exceptional at Calgary Honda, especially by Lance Carmen (Lease Manager). Lance helped me get out of my 2016 CR-V into a new 2020 CR-V Sport. He was extremely knowledgable and personable throughout this transaction. Lance was easy to deal with, as he wasn't pushy and has a good sense of humor. I would highly recommend Calgary Honda and Lance Carmen if you are looking to finance or lease a new vehicle.
Thanks to Amanda & Jeff for their excellent service. We walked out in a Civic with a good deal without emptying our pockets. We loved your honesty & chill vibes.
We are VERY unhappy with the experience we had with the manager today at Honda on Lake Fraser Dr SE. We live in the far NW and had an appointment here to buy a car. We made an appointment to test drive this car and was planning to buy it. We arrived and was told that the car was sold to a WALK IN an hour ago. We were never notified about this sale and we wasted our time driving to this dealership. I am surprised this is the professional behaviour of a manager. We are VERY unhappy about this. We were offered $750 off another car but that is not the point of us going there WITH an appointment in the first place. We felt disrespected of our time money and will not recommend anyone to come to this dealership.
The service department got my car in on short notice, quickly performed the service, and even washed my car for me. I like the way they talk to the customer at our own level. I've been twice, and both times the service advisor was knowledgeable, and was able to understand that I am fairly mechanically inclined, so they address me as such. I also never feel pressured to undertake a repair, just informed.
After having my car serviced here for the last few years, I finally decided to take the plunge and purchase my first new vehicle from them.
The process was extremely smooth and I'm really happy to have dealt with them. I'll definitely continue with their service department as well. Always great work from them. Dave makes things easy!
Stephanie helped me with purchasing my new 2019 civic. It was my first car purchase and I couldn't be happier. Staff were pleasant, low pressure and very fair. I've had the car for about a month now and i absolutely love it, excellent on gas, runs like a dream. I'm very appreciative towards Stephanie and the other Honda staff that helped me in making my first purchase. I would highly recommend checking these guys out.
Exceptional customer service from Lance Carmen, Lease Manager.
We love Honda and we have been driving Honda for over 28 years.
We just bought a 2020 CR-V Sport yesterday. Lance is very experienced manager in this industry. He provides us a very detailed information of the car. We spent 2 hours there to buy the new car and complete all paper work with a super good deal. Lance is very caring person. He provides a courtesy car for my husband to drive till his car is ready to pick up. My husband doesn't need to take a bus to work in that extreme cold weather. We are very grateful for your help, Lance ^O^
I’m absolutely thrilled with my recently purchased Honda Accord, and recommend checking out Calgary Honda the next time that one's in the market for a vehicle.
This is my first Honda after decades of driving domestics, and truly was a positive buying experience. Buying a Honda itself needs no explaining, but felt compelled to provide my experience with the dealership and it's employees.
A kudos to Lance Carmen, Lease Manager for his honest & straight-forward approach, fair market pricing, and being very knowledgeable, all while feeling absolutely zero pressure to buy.
A thank you as well to General Manager Trung, Sales Manager Trevor, and Angela and Jeff in the finance department for making the transaction incredibly smooth.
I look forward to servicing my vehicle at Calgary Honda and recommend visiting Lance and the team to anyone in the market for a vehicle.
-a happy Calgary Honda customer
I had Amanda help me find a new car and she’s so great!! Ended up with the perfect car for me and a cookie! She was so patient and really showed that she wanted the best for me as a customer and just wanted me to be happy. Which I am!
I was really impressed with all the staff and the amazing service at Calgary Honda, especially Amanda.
She was very friendly and knowledgeable with amazing customer service skills!
You really felt like she was trying to get you in "The Car" you wanted, not just pushing you into "Any Car" to make the sale.
We will definitely be back to see Amanda the next time we are in the market for a vehicle!
Came in a little timid of the car industry and hostile sales tactics but was greeted by a wholesome smile by sales professional Amanda Kiejko. With her no pressure sales approach she helped me with the purchasing of my vehicle. I am excited that I found a professional finally that knows how to properly do customer service. Thank you Amanda and thank you to the sales managers for a wonderful experience. You’ll see me again!
Great place to get a vehicle! One of the sales people, Amanda, is amazing. Very approachable and helpful when it came to finding vehicle. Just an overall great dealership to go to!!
Wanna give a huge shout out to Amanda for helping me pick out a new vehicle. She was amazing to deal with and made sure I left happy. Wonderful service overall and make sure you see Amanda!
If you’re planning to purchase a vehicle I recommend you to look for Mike Pheng.
My girlfriend and I had a hard time deciding what car we should get.
He was very patient and helpful. He weighed in our needs and helped us picked out a perfect car and we couldn’t be happier.
They always take a good care of my car and their prices are adorable. Very nice people and always let me know about my car. Helped me out with trading my old car for a new vehicle. Thanks to Jason (sales) and Jeff (finance); I’m enjoying a brand new car that I’m in love with. Very good job guys!!! Thank you!!!
We had a great experience with Dave Anderson when we bought our new CR-V. He was so low-key and no pressure - which my husband and I really appreciated. I definitely trust Dave to give me the honest picture about price and value in terms of what extra features we really needed. Dave was patient and helpful walking us through the purchase - we were first time new car buyers. He is very knowledgable about the product and the process. We had a bit of trouble with Angela in finance, she was hurried and curt and ended up making a fairly serious error because of it. She was also visibly annoyed that we didn't purchase her financial extras. However, Kane Smith was very prompt in dealing with this matter and we ended up feeling great about the whole process in the end. How companies deal with complaints is super important and I feel it was dealt with promptly and professionally. Thanks for our awesome new car! We LOVE it!
I was using this dealership to help me with a tire warranty claim with Michelin. I got in touch with Michelin who took all of my information and gave me a case number to use as a reference when taking my vehicle in for tire inspection of the premature wear. I was told that based on the premature wear, I would be given a discount of 50% on my replacement tire purchase. I went in and dropped off my vehicle at 9am, spoke with a service rep, and signed and agreed to the price of my replacement tires with the 50% discount and paying full price for install. I also sat with the service rep at Honda and phoned Michelin where this 50% discount was agreed upon by all parties and signed off before I left.
It is important to note that I also spoke with Michelin about the opportunity to get the tires replaced through warranty at Costco. I was told that Costco has a different process where I would have to pay in full and then I would get a cheque 4-8 weeks later for the difference of the new tires factoring in the warranty. I decided to take it to the Honda, and paid extra for the tires and the install as a result, because I could get the warranty cost discounted ahead of time instead of waiting for a cheque.
At 3pm after my vehicle had been in since 9 am I get a call saying that actually Honda will not honor the 50% discount and I have to pay in full. All this after they had my vehicle all day and I chose Honda specifically to avoid the added time of the warranty period at Costco, which I am paying a premium for. Needless to say, I am frustrated with the way this was handled.
Just took the new ride home today and I have to say it was the most smooth process buying a car! For starters Ryan is the most amazing salesman, if you go there ask for him specifically because he was very helpful, down to earth and patient and never pushy! He got me the best deal for my trade in and worked hard start to finish on this deal. Adam in finance was also super helpful as well, really fun guy and super thorough :) honestly my husband purchased a different make of vehicle last year in town and it was a nightmare so I was nervous about buying a new car but these guys turned that around for me. Also I am loving my new HR-V it's an amazing vehicle and worth every penny!
I purchased my Honda Accord 2000 from Calgary Honda. For the last 19 years Calgary Honda has serviced. my car to my satisfaction. I am a very proud owner of a Honda vehicle, and would highly recommend to others.
This is long overdue! Had a fabulous experience buying an Odyssey with Calgary Honda about 3 months ago. Sales Representative Harrison Pallister went above and beyond to not only get me a great deal, but also make the whole process stress free! He answered all our questions about the vehicle and the process which made the decision easy for us. Jeff in Finance also made the leasing process easy and was great to work with. Overall a very positive experience, HIGHLY RECOMMEND!
Its the first time I am owning a Hinda vehicle and I have been servicing it at Calgary Honda. The staff there are incredibly awesome. Every Honda owner must visit there once and you will not have to go elsewhere. Honest communication, never tried to exploit by citing unnecessary recommendations. There is sth graceful about that office there which I haven't seen elsewhere. Excellent work guys! Way to go!
My daughter bought her first solo purchase through Ildar and appreciated his straight forward approach. Jeff in finance gave great advice and stepped her through the paperwork with ease. No regrets.
I had a great experience purchasing a vehicle from Calgary Honda. The sales representative Verna Cristina was very helpful and friendly. She helped me get a great deal on my new car! Would definitely recommend!!
We dealt with David and Trevor to purchase my parents' preowned Honda. They went above and beyond to satisfy our need. We really enjoyed our purchase experience and recommend this dealership / their friendly staff to everyone.
We dealt with David and Trevor to purchase my parents' preowned Honda. They went above and beyond to satisfy our need. We really enjoyed our purchase experience and recommend this dealership / their friendly staff to everyone.
Wow, the only car dealership that I've been in to completely ignore you. Even reception girl is too busy looking at her screen and hiding from the sun to greet you and offer a hello. Best of luck to this location... not sure what era this level of service is acceptable.
Was very impressed with the service this time around as I had many things to look at and get done before a big trip. The vehicle was returned early and no issues during the 1500km trip - so I am a big fan..... good job by all your team especially Ashley, Tony and I think it was Sam the technician....thanks again
Shady sales people here.
We bought a 2018 Honda Civic from here in spring of 2018 under a 36 month contract @ 0.99%.
Just over a year later, we receive a phone call from a sales rep claiming that our interest rate has been increased to 10%! They then went on to question our credit history, asking us if all payments have been made on time. We pay all our bills on time and have no debt, so we told him that is absurd. In response, we were told that the only way to get a lower interest rate would be to buy a new car.
This is absolute garbage. We double checked our contract to insure that it was indeed a fixed term at a fixed rate. So their sales reps deliberately lied to us in an attempt to make a sale.
When we went to complain to the General Manager, he said that he couldn't do anything about it and that they have no idea who contacted us even though they have call logs.
These kinds of shady business practices is exactly what makes people distrust car salesmen. The fact that the management here protects these people makes it even worse. We will definitely never buy another vehicle from here again.
We just leased 2 vehicles from Calgary Honda. Our salesperson, Kareem Elfar, made the experience as pleasurable as possible. In fact, I can honestly say if it wasn't for his commitment to us and genuine concern for our happiness, we might have gone elsewhere. Some mistakes were made after the deals were done (that ended up being resolved), but again, Kareem's person involvement made us feel well looked after. Now we look forward to enjoying our two new vehicles!
Patrick,Trung and Jeffery helped us getting good value of my old car that we could trade to buy brand new Civic. They made very good effort to deal with Honda finance so I can get delivery of my car on same day. I would really recommend Calgary Honda to anyone.
I bought my car here with the promise of free oil changes for life. Up until now that was honoured 100% and I was the happiest camper! When I called today to book, I was informed that they “changed the program” and told me my cost for a “B” service would be over $200! In order to keep on the program and get free “A” services I would have to do this every second oil change (you have to alternate). Super disappointed in this. It’s called “for life” for a reason.... I maintained my loyalty to their location for my needs despite them being over 30 minutes away from me... not going back any time soon. I have a Honda right around the corner for my car problems and can get an oil change for $60 bucks up the street.
Otherwise, their service team is friendly and helpful.
Martin C is the best car salesman I have ever worked with. I purchased used a vehicle from Martin sight unseen. He went through the trouble to take photos and videos for me, communicated very clearly and honestly, and had no tricks or gimmicks. Upon arrival the vehicle was exactly as I had expected, and I was in and out of the dealer within 45 minutes! Martin was able to appraise my trade in vehicle, give me a fair trade in value, and get me approved for financing all prior to my arrival. There is a reason why this dealer is rated so highly. If you are in the market for a vehicle, contact Martin at Calgary Honda.
Amazing service. Saw Sebastian in November when I got my truck- he went above and beyond taking care of everything for me and it was an awesome experience. Very knowledgeable and helpful, no pressure at all. Absolutely amazing buying experience.
True professionals.
I felt like a valued customer, my service agent explained in detail what was going to be done on my vehicle for this service appointment and was so courteous.
My vehicle was ready before the expected time and my service agent went over all the findings in detail.
I am so grateful for Calgary Honda!
Thank you
Walking into Calgary Honda I was kindly welcomed by the team, and the sales rep who had helped me provided excellent customer service. After visiting several other dealerships in the city and receiving off the cuff remarks about being a female shopping for a new vehicle, I was pleasantly surprised by the way I was treated here at Calgary Honda. George K. was kind, patient and professional as he helped me find the right vehicle. I greatly appreciated that he did not pressure me like the other salesmen that I had encountered as they were quite forward about whether I was purchasing or browsing. I would absolutely recommend purchasing a vehicle here, and if you are a female and find the industry intimidating like I did, George was fantastic to have done business with.
Thanks to the team here for making the process extremely smooth and painlessly simple. - R
I have no hesitation in recommending Calgary Honda to anyone looking for superb customer service. If you are looking for exceptional service ask for Tom or Patrick and they will go the extra mile to provide you with the best possible deal. Calgary Honda means business and you will walk away satisfied!
It was an awesome experience, Tom and Patrick made us comfortable and inform when it came to purchasing our new vehicle. The whole process was very efficient and very stress free. I have never had such service from any other dealership. I would like to recommend Tom and Patrick to anyone who is thinking of buying a new vehicle at Calgary Honda.
The easiest purchase I ever had, it was because of David Anderson who has a great customer service - special mention on his enormous patience in dealing to meet our needs. He absolutely knows what he is selling, no wonder Dave can sell cars like hotcakes.
Kudos to the whole team and will surely recommend Calgary Honda to friends.
I recently bought a 2019 HRV from Calgary Honda. The experience was outstanding especially because of David Anderson. He was exceptionally helpful in providing me with information on how to use all the features on my car. He even took the time to look up and call me and walk me through some extra things I had questions about. The rest of the team at Calgary Honda was also very kind, helpful and I think this dealership is the best.