NEVER EVER WILL RETURN TO THIS PLACE AND SUGGEST TO ANYONE. They are only working to fill their pockets not for customer's service. especially when you cancel the deal you will get to see different side of them. they will turn their face and won't get back to you via text message, calls or in person even after you tried to reach out them and if they do, they will just behave very very rudely. never ever pay them in advance if you're not sure to buy a vehicle from them otherwise you will lose your money and wont refund you. As i already lose my money. and the sales manager/finance manager whoever was it just being very rude he needs to learn some work ethics and how to treat customers. as he got to know i cancelled the deal, just started acting like i did a big crime and started barking at me.
"MONEY STEALERS"
I bought a used car from this dealership in September 2022 and I absolutely love it!! Its a REALLY nice car!! However, the tires that were originally on the car needed to be replaced as they didnt pass the inspection. So the dealership then put on brand new rims and tires and I drove to Fernie to pick up my new car. During my drive home the whole vehicle starting shaking violently!! I slowed down and it eased off a bit, so I maintained a slower speed until I got home.
The following week I take it in to MY mechanic to figure out the problem and he calls me and tells me that every single tire was not balanced at all. I drove about 70km home on brand new unbalanced tires that this dealership put on my car!!!!!!!!! They ended up paying for the fix, but still.....come on!!! I will never recommend that dealership to anyone!!
On my way home, my vehicle broke down just outside Fernie on a Saturday afternoon. Not much was open and things looked dim. Legacy Ford came to the rescue!!! They had a tech available and were willing to help us out however they could. Unfortunately I'm in a Hyundai so parts weren't available but they were willing to still take care of us! Some of the best customer service I have ever received!!!
Love my car hate the dealership. Unfortunately have had nothing but a run around to get parts from them. One recall small little clips for the roof rack took them 2 years to fix, had the run around trying to get the recall fixed as well. Took it in to get the tires changed over and when I got it back my brand new car had dirt all over the seats and door panel. They Never return phone calls, say they will phone you right back and never hear from them again. Got a new battery in my car it died within two weeks (even though I drive it every single day), Boyfriend called they seem to think it’s not an issue that I don’t have a vehicle to get to and from work. The best they could do was say “well we have no batteries in stock maybe we will on Friday, you know with the long weekend how it is” what kinda dealership doesn’t have batteries in stock? It’s getting ridiculous. Seriously thinking about trading in my car and going with another dealership as they have been nothing but a nightmare to work with.
By far the best vehicle buying experience I’ve had. I got an excellent price on my trade and the team was very helpful at getting me into my new truck the same day that I walked in. I would recommend this dealership to anyone who is looking for a new vehicle as CJ made the process stress free and enjoyable.
We recently were on our way through Fernie to Osoyoos,when my wifes Lincoln suv was having transmission issues. We stopped in to see if they could look at it and Bruce(Service Manager) and service team were awesome. Got it in and ordered what it needed right away. So friendly and treated us really well. Even the sales people were so friendly. Offered to drive us to Cdanbrook for a rental even, only cause they had no loaner. Even though they are not a Lincoln dealer they were so friendly. Some of the best service I have had at any dealer. Thank you all very much.
We originally went down to explore our options of what we wanted in a truck for our next vehicle, when we arrived we were greeted by Jason who asked us what brought us to the lot as to which we explained we were just looking, Jason showed us a few options that he felt would be a best fit for us, we ended up walking off the lot with an amazing new truck to fit our every day needs. Legacy Ford was a pleasure to deal with and have an amazing team to work with! We will be sure to refer our friends and family in future!
My wife and I purchased a 2019 Ford Fusion Hybrid a few days ago.
We drove to Fernie from Lethbridge to get the vehicle we wanted. CJ was friendly and courteous. We went for a pleasant test drive and bought the car. A meeting with Chris was also friendly and professional.
A few days later the dealership sent someone to Lethbridge to pick me up and back to Fernie so I could pick up my car. That was above and beyond!
They also had the gas tank full.
Thanks guys and keep up the good work. We really love our Fusion Hybrid!
We first met the service team at Legacy Ford Fernie when my wife and I moved to the Elk Valley in 2016. From the beginning, we have always received exceptional service including everything from last minute bookings to rides to the ski hill on pow day service appointments. As with any customer service based business, there have been issues that have come up through the years, but those issues to us have been few and far between and always rectified in a timely and satisfactory manner. When we decided to trade in both of our vehicles (both Fords), and go down to one truck, we immediately went to Legacy Ford first, not even just for the brand, truth be told my wife isn’t even all that partial to Ford, we just wanted to keep the level of service we had, and knew we would continue to receive. Mac and the sales/finance team were easy to deal with, getting us into the right truck for us and since buying, Sherry, Dylan and the rest of the service team have kept us rolling smoothly. There are always “Better” deals to be found elsewhere, but in my opinion, when you buy and support local you will be taken care of. Thank you Legacy Ford Fernie!
Very happy with my new car, and the customer service was above and beyond! Everyone that helped me find the prefect car at Legacy Ford Fernie was knowledgeable and friendly , a great experience from the first phone call to driving off the lot.
Brought my Econoline in for regular maintenance. Oil, filter and summer tires put on.
Was met by friendly Laura who kept me in the loop about my service. Was out on time as promised and I was happy with the work.
Brought the van back in Saturday for the 100 km retorque and Sherry, who had seen me drive in, had already summoned the tech to perform the maintenance!
Wonderful, friendly staff. Always feel any work I have done there is explained thoroughly and honestly.
Will return!
Sold us “the best” warranty they had which was supposed to cover everything including rims and tires. ($6000 extra ) Pregnant wife had a tire side wall fail and it destroyed her front passenger rim. We went to discuss getting it covered under the warranty they sold us only to find out that the warranty doesn’t cover tires or rims…(which we requested )
The price of just the rim would cost roughly $1500 not mounted or with a tps. We had prices from 5 other business for the rim none exceeded $1100 with a tps and mounted. We opted for they’re “new” tire and rim warranty. It would be half the price of the rim, we would get new tires and the car would good in a week or less.
We were told they’re was “one rim left and it would be here in 5 days if we order it today!”
AFTER ALMOST 6 WEEKS OF BEING LIED TO AND LED ON IT FINALLY SHOWED UP!
This shop cost us triple the amount of money in the end then it would have cost us to go buy after market rims/new tires and have a PROPER service shop install them. My wife was forced to drive my truck to work daily crushing her bank accounts with the cost of gas and putting unnecessary wear and tear on it, which then caused it to need work done to that as well costing us MORE MONEY and causing her to miss multiple days of work COSTING US EVEN MORE MONEY! Somehow I left that shop with two key fobs that don’t work right anymore that they “didn’t have time to check” and TWO hub caps missing. (they took one off the back rim and put it in the new rim thinking I wouldn’t notice, no idea why the other is missing all of a sudden). I WILL NEVER DEAL WITH THIS SHOP EVER AGAIN. THE WORST SERVICE I HAVE EVER EXPERIENCED AND CONVENIENTLY THE MANAGERS WERE NEVER THERE WHEN I WAS!!
0/10 stars would not recommend even if they were the last shop in town
Purchased a vehicle from here a couple of weeks ago and the service was great. They picked me up from Cranbrook to allow me to come and drive some cars.
CJ was a great salesman and very professional, a pleasure to deal with. The whole team here seemed great. I would have no issues recommending anyone to shop here.
There was no pressure applied at all and they helped when there were a couple of payment issues thanks to Canada's wonderful banking laws!
I am more than impressed with the service I receive at the Legacy Ford here in Fernie. The service was beyond what I expected and the prices were very reasonable. There was not a huge wait to get my car in for seasonal tired changes. Every staff member was super kind and pleasant. Thank you to all the staff that helped me today.
I would avoid these guys if you can. Just picked up a truck in April, just got an estimate for repairs after the first service for $5500 in repairs that should have been taken care of before it was sold to me. Have an independent mechanic do a thorough inspection before buying anything from these guys or just go somewhere else.
Want to give a huge shout out to Legacy Ford for amazing customer service. I had my tires done there and they scratched my rim, accidents happen. I went in for a service and they covered the cost of the service and will clean up and fix my rim once winter is over 😊. Amazing service and worth the hour drive 🙂
CJ is an excellent sales person to deal with; knowledgeable, open, honest and personable. He was great to deal with from the very start, was easy to reach throughout and supportive through to the final steps right up to when I got the keys.
Chris Sinclair was amazing to work with from the first moment it was time to talk numbers. With an experienced, knowledgeable, open and realistic approach he explained each step and helped to tailor the packages to suit my needs while keeping it in budget.
I would strongly recommend him to anyone looking to step into a new Ford in Fernie. These guys went the extra mile at every opportunity to get me into the truck I wanted.
I recently purchased a car from Chis at Legacy Ford Fernie and it was by far the best experience I've had purchasing a car. Chris was helpful, patient, and knowledgeable throughout the experience. He helped me every step of the way from figuring out a budget, picking a car, and even arranged to have the car delivered to me out of town. Thanks to Chris's incredible service, this experience was stress free and as positive as it could have possibly been.
We had bought a used car from Fernie Ford and seen what it looked like before it was cleaned, I had never expected it to come back so clean... even all the nooks and crannies were clean, hats off to the detail person. Very professional job.
Moved from Toronto to Fernie and Chris and CJ were incredibly helpful in making sure I had a car as soon as I got there. Not only that, but this was my first time buying a car and it was a smooth and pleasant experience. Would definitely recommend anyone coming to Fernie to get a car here!
My girlfriend and I went in to trade in one of our small cars on a larger truck. The staff here instantly made us feel welcome. We ended up opting for a used 2016 Ram but they treated us like we were buying a fully loaded brand new Expedition. The team made sure to work with our ultimatums and always -always- listened to what we had to say. There was never any pressure. The young buck, Christian, demonstrated excellent interpersonal skills and good product knowledge; even on a different brand of pickup. Chris, Rick and James also made sure we weren’t in the dark on any of it. If you want western hospitality, the better side of a small town vibe, and an easy purchasing experience, I recommend these guys whole heartedly. I’ll be coming back when we need a new vehicle some time down the road.
EDIT: As promised, I did return! Today, I drove home in a 2018 Golf GTI. I was blown away by the trade in value on my truck, Cody's knowledge as a salesman, and Chris' willingness to work the numbers with me in the way I needed. 2 years later and the service at Legacy keeps getting better. I'll see you guys again sometime soon.
The staff was very helpful and kind. Service was prompt and they helped me with all my questions. C.J. went beyond the call of duty to help me and make sure I was taken care of. Great experience!
If you’re looking for a new or used vehicle look no more go to Legacy Ford Fernie.
From start to finish I experienced excellent and professional service. The dealership manager came out of their office, introduced themselves and personally thank me for the business; this really impressed me.
I believe it’s the little details provided by Legacy Ford which added to the organization quality of service excellence. Special thanks to Chris & CJ for a seamless new vehicle purchase, trade and everything you do for your customers.
I just purchased a used truck from Legacy. I sent in an info request through auto trader and received a response back within a couple of hours from CJ Cornish, a sales associate, love the quick response along with the direct answer to my questions. We set up an appointment for a test drive on my own with my daughter, the family truck expert. Up return CJ answered some more questions, we made a deal with a minimum of fuss and was handed over to Chris Sinclair who processed the sale, again with a minimum of fuss. Smooth experience
Recently traded in our car for our first truck, Mac definitely steered us right and got us more truck for our budget than we thought possible (our kids now have heated seats in the back). Really great service, and I can't leave a review without mentioning Chris who gave us great service and advice. Thanks guys!
We just recently traded in our vehicle. Mac & Chris helped us big time! Exceptional customer service😊 tailor fit deals to cater our needs, keep it up guys! We made a right choice with you and hope to make business with you guys again in the future😊
I recently bought a truck at Legacy ford and I had an amazing buying experience. Mac took exceptional care of me and knew his stuff. Also I am a really big fan of his Instagram page @macs.motors! If you need a truck macs got ya back
We recently purchased a "new to us" vehicle from Legacy Ford in Fernie. Everyone there was exceptional. CJ listened to our needs & found the perfect vehicle for us and went above and beyond to make sure we had all the information we needed and were happy with our purchase. Sherry & the rest of the service department were very accommodating and efficient in getting us looked after. We have a long history of buying Fords in Fernie and will continue to do so.
Everyone we dealt with was great, from the receptionist, to the salesperson (Mack) to the financial manager (Chris). Sold us a good car that meets out needs and had it ready earlier than expected. They also gave us lots of time to look over the vehicle and put it up on the hoist for us. Thank you!
We were interested in a used truck at the Ford Fernie lot, but we were located some distance away. CJ was great in being up front about what we needed to know about the truck, and did a useful tour of the truck over Facetime, so that we could make an informed decision on whether to make the trip. In the end, we did purchase the truck. Smooth process and good people to deal with.
Great team to work with, very helpful with our purchase of our vehicle. Thanks for the awesome work and help.
Rick was very helpful in the service department, he demonstrated that he genuinely cared and helped me get an appointment as soon as possible. Also the curtsey ride to and from the dealership was a really nice touch.
We just purchased a new used vehicle from Legacy and the experience was smooth and cruisy! Thanks to Chris for contacting us regarding the vehicle that arrived on their lot. It met our needs so we test drove it and decided it was exactly what we needed. Chris and the rest of the crew were knowledgeable, helpful and went the extra mile to make sure we received the best possible deal. it's nice to be confident in a dealership when purchasing a used vehicle. I would recommend Legacy Ford to anyone looking for a new or used vehicle.
Just bought a new truck this month from Mac at Legacy Fernie. Well worth the hour drive from Cranbrook 3 days in a row when I looked at it after working all day then finally to drive it home. Mac and the team were incredible to work and walked me through setting everything up and all the features They were also helpful when I had an issue with my truck after I bought it when the dealership here (Cranbrook) wouldn't touch it even though it was a minor thing. Will definitely take my truck the hour away to Fernie for all my maintenance and concerns in the future and recommend to everyone i know looking at a new vehicle! Thanks again Legacy Fernie! You guys rock!
I just purchased a 2020 Ford Explorer. The whole experience went really well. CJ (sales person) listened to what I was looking for and made it happen. He knew we would have dogs riding in the back and found a cargo mat that would work to cover the spaces when the seats were down. I feel really good to know that the staff at Legacy Ford are there to help when needed, including the service department who I was in contact with previously for my ford edge. They are a great team!
I am Delta resident and went to this place all the way from here. I had received all the information over phone and emails. Their responses were well detailed to all of my inquiries. The Truck was exact same how it was described. Their service was excellent, and I got a good deal.
We have just purchased a new ford F 150 from Legacy from Chris Johnson (no relation) and I have to say we got great service from him and all the staff at Legacy ford. Was a good experience with air of support. When we picked up the truck Chris went through all the features with us thoroughly and even helped us connect our phone to the truck. Would most definately buy other vehicles from him. Stop in and see him on your next car shopping trip I recommend him.
Chris Cornish showed me around the lot and quickly found the truck that had what I was looking for, he answered all my questions, presented some options and made it easy to get my new ride. Thanks!
Great people, superior customer service. Fast & efficient vehicle service and maintenance.
brought the truck in that I wanted.
Painless and easy to deal with.
I bought local for this reason
I broke down in Fernie on my way home after the holidays. Grateful for the staff and mechanics in the service department who got my car diagnosed right away, and were kind and understanding of my situation. Car was fixed and ready to go the next day. Sherry from the service department even called me a few days later to make sure I got home safely without any more troubles.
We recently purchased the 2019 Ford Ranger Lariat from James at Legacy in Fernie. We were hesitant about shopping there because of others experiences, but after corresponding with James via email for a couple of days we arranged to go in to meet him and look at the truck. He made us feel welcome. Both he and Chris answered all of my endless questions (I had a lot)and eased any concerns I may have had. They truly seemed to appreciate our business and made our vehicle shopping experience worthwhile and stress free. Thanks guys!!!
Side note: within the first couple of days of owning it, my back up cam and display were acting up. When I called James he was going to arrange for the shop to get me in. He spoke to Dylan who offered to look at it immediately so I wouldn’t have to wait to schedule an appointment. Everything is fine, and I am happy! To me, that is excellent customer service. Thanks for making my new purchase a priority!!!!.
Service was great. Staff go the extra mile.
I take my vehicle to Legacy Ford for service and Sherri Lanktree has always gone out of here way to get our vehicle looked after. Thank you Sherri, your service is appreciated.
In the past few years I've had several recalls on my truck. Legacy always looks after me. Their customer service is small town, and they care. I've been to other ford dealerships that cant even compare to legacy, they blow all of them out of the water. Sherry in the maintenance dept, and james in sales are wonderful people. They bend over backwards to make sure they leave an impression, and they leave one hell of an impression. I'm legacy loyal for sure after my experiences, and I recommend them ten fold over any other ford dealer. Thank you so much for being that dealership to give dealerships a new name!
Sherry, Lyle & Legacy Ford went above and beyond to help me and my boyfriend get on the road after we popped not one, but two of our tires. We were on a tight schedule for our hiking vacation on our route back to Saskatchewan when our tires blew, but they got us back on the road the same day. It was also incredibly affordable despite the situation! I would recommend Legacy to anybody travelling or in Fernie.
Just caught the Area 51 video on Facebook. Its was great. Looks like a fun place. I have friends that service there as well and they get treated very well. When the lease is up on the GM next year I think it might be time to switch.
Had a flat tire on our way out to holidays, they were very willing and able to help out fairly promptly. Their dealership is also pet friendly, which is super awesome. I have not a single complaint and would happily deal with these awesome folks again!!!
My girlfriend and I went in to trade in one of our small cars on a larger truck. The staff here instantly made us feel welcome. We ended up opting for a used 2016 Ram but they treated us like we were buying a fully loaded brand new Expedition. The team made sure to work with our ultimatums and always -always- listened to what we had to say. There was never any pressure. The young buck, Christian, demonstrated excellent interpersonal skills and good product knowledge; even on a different brand of pickup. Chris, Rick and James also made sure we weren’t in the dark on any of it. If you want western hospitality, the better side of a small town vibe, and an easy purchasing experience, I recommend these guys whole heartedly. I’ll be coming back when we need a new vehicle some time down the road.
Overall, a horrible experience. Initially I was very appreciative that they got me in so quickly to get my truck back on the road...now, I will definitely not be going back in the future. For starters, when I dropped the truck off I very specifically said that I thought the issue was either the alternator (most likely based on what had occurred) and/or bad battery cable connections. Even with this, I was still charged for over of 2 hours to "diagnose" the issue and to charge my completely drained batteries (which doesn't seem like something to be charged for anyway). Next, since my truck was in anyway, I asked if they could reconnect the light bar...thinking this would be a quick easy task...apparently it took a little over an hour and cost me $129 to swap out the wire and reconnect it to the battery cable head, should have done it myself. I went to pick up the truck, in shock by the total bill; having helped replace an alternator in the past I had an idea of how long it takes to diagnose the issue and replace it...As I walked up to my truck, it smelt HORRIBLY like clutch, as it is a newer clutch that I have had ZERO issues with, this seemed odd to me but I let it pass thinking the smell would dissipate quickly. Finally, on my drive home, I noticed something on my hood...I looked closer when I got home and found that there was a new dent, very very fresh paint chips, from the inside to the outside of the hood...as if the hood had been dropped on something. I returned to Ford the next day to address some of the above issues. They came and looked at the dent in the hood and did acknowledge that the new alternator would have been set just below where the new dent in the hood was while they were taking out the old one...but they would not confirm if the hood had accidentally been dropped on it. While looking at the truck, he said it smelt like something was burning. I mentioned the smell of the clutch when I picked it up and he said the truck had stunk up their shop the day before...I had him check with whomever pulled it into the shop and he said that my truck kept stalling as he tried to pull it in (this has NEVER been an issue for me). I said, to me that sounds like the guy probably didn't know how to drive a standard truck very well and probably had it in third...therefore riding the clutch to get it into the shop...I'm sure it was because I am a woman that they told me that there must be something wrong with the clutch and that it must be slipping, as if I know nothing about my vehicle or clutches...They did however offer to take it into the shop and look at the clutch (not to confirm if they caused damage to it, but to "so kindly" let me know if it is getting worn and should be replaced or require work soon). I said no thanks...The smell lasted for over 2 days! That in itself is an indicator of how hard they rode the clutch...SO, be wary of having your vehicle serviced here, especially if you are a woman, they will take advantage and assume you aren't knowledgeable about vehicles. Sad, that this is the world we still live in today. In the future I will take my truck to the small local businesses that show respect and take ownership for their work and mistakes. Not only do I now have a dent and chipped paint that I have to pay to fix in my hood, I don't even trust that the alternator they installed will hold up, and am worried that they wore down my clutch and may have issues with it sooner than later.