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Festival Ford in Red Deer, Alberta

421 37400 Highway 2
Red Deer, Alberta T4E1B9

No description available.

2022 2023 2024 2025
Please note that the finance rates below reflect the base model and may vary depending on the trim selection. For more detailed information on a specific vehicle, click here to generate your free cost report.

2024 Ford Bronco

Finance 4.99% for up to: 60 months

Cash Rebate Up to: $0

Starting at: $49,765
2024 Ford Bronco Sport

Finance 0.99% for up to: 60 months

Cash Rebate Up to: $2,000

Starting at: $38,995
2024 Ford Edge

Finance 3.99% for up to: 60 months

Cash Rebate Up to: $4,500

Starting at: $40,535
2024 Ford Escape

Finance 3.49% for up to: 60 months

Cash Rebate Up to: $0

Starting at: $33,049
2024 Ford Expedition

Finance 6.49% for up to: 60 months

Cash Rebate Up to: $1,500

Starting at: $75,520
2024 Ford Expedition MAX

Finance 6.49% for up to: 60 months

Cash Rebate Up to: $1,500

Starting at: $92,950
2024 Ford Explorer

Finance 4.99% for up to: 60 months

Cash Rebate Up to: $3,000

Starting at: $48,475
2024 Ford F-150

Finance 0.99% for up to: 60 months

Cash Rebate Up to: $0

Starting at: $49,955
2024 Ford F-250 Super Duty

Finance 5.49% for up to: 60 months

Cash Rebate Up to: $0

Starting at: $58,979
2024 Ford F-350 Super Duty

Finance 5.49% for up to: 60 months

Cash Rebate Up to: $0

Starting at: $61,479
2024 Ford Maverick

Finance 7.99% for up to: 60 months

Cash Rebate Up to: $0

Starting at: $33,100
2024 Ford Mustang

Finance 7.99% for up to: 60 months

Cash Rebate Up to: $2,000

Starting at: $37,130
2024 Ford Mustang Mach-E

Finance 8.49% for up to: 60 months

Cash Rebate Up to: $0

Starting at: $58,995
2024 Ford Ranger

Finance 7.99% for up to: 60 months

Cash Rebate Up to: $0

Starting at: $41,870

How did we do?

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Anonymous

On March 1, 2009 I took my car to Festival Ford in Red Deer to have some warranty work done. The warranty was due to expire on March 15, 2009. The problems I listed were:

1. A loud noise on start up that only happened when it was cold (-15 C or colder) and seemed to be related to the accessories belt as the belt moved from side to side when this happened.
2. A cold start problem that happened at zero degrees C or colder where the car would turn over for a long time before starting if it started at all on the first attempt. If the ignition was cycled on and off 2 or 3 times and then turned to the start position, the car would start immediately.

I dropped the car off in the morning and asked the service advisor if these issues would be covered by warranty. The service advisor told me these issues would be covered by warranty. To avoid any confusion I also gave the service advisor a letter that described the above issues I wanted addressed along with a note at the bottom saying: BEFORE DOING ANY WORK PLEASE CALL ME TO LET ME KNOW WHAT WILL BE COVERED BY THE WARRANTY. I WILL NOT PAY FOR ANYTHING THAT WAS NOT AUTHORISED BY ME. The service advisor read the letter and placed it with their other paperwork about the car.

On Tuesday March 16, 2010, the service advisor called me to ask if I wanted to come in and discuss the cold start problem with herself and the mechanic. I told her I didn’t think that would be of any value since I had already told both of them everything I could about it. They told me the other repair had been made, so I told her I would pick up the car in the afternoon.
The service advisor called me back about 10 minutes later to tell that they where charging me $104.95 as a diagnostic fee since they could not find the cold start problem.
When I went to the dealership I told the service advisor that I did not think the $104.95 charge was fair because:
1. No one had told me that there would be a diagnostic fee if no problem was found.
2. I had verbally asked her to call me for approval if anything was to be charged to me BEFOREHAND.
3. I had written her that I would pay for nothing unless it was approved by me first.
4. When I pointed out what I had wrote on the letter the service advisor took me to her manager. The service advisor then told me that by taking the car there to get serviced I had authorized them to charge me the diagnostic fee. After arguing with the manager and the service advisor for 10 minutes it was obvious they would not give me the car with out me paying the $104.95, so I paid and tried to leave. However the battery was dead so I had to get them to give me a boost. When I went back inside and asked the service advisor why the battery was dead she said “I don’t know we started it everyday.” I hope they did not wreck the battery. I will charge it and test it later. Although if they did damage it, I have no recourse.

I don’t agree with Ford’s policy of charging diagnostic time to the customer if they can’t find a problem. All it does is reward them for intermittent problems. Basically they are charging the customer for problems he has with his vehicle. I thought the whole idea of a warranty was not to pay for repairs. For all I know they never did any diagnostics on my car, they could have just started it once and when it didn’t exhibit the problem they may have never looked at it again. The more times a customer comes in for the same problem the more money they make. Even if I did agree with this policy it doesn’t matter. I clearly told them (verbally and in writing) to call me first BEFORE I was to be charged with anything. If I knew they would charge me diagnostics to find the cold start problem I wouldn’t bother to get them to look at it. I would have looked at it myself when the car was off warranty.

I am very disappointed with Festival Ford and I will no longer buy ANYTHING from their dealership and I will encourage my friends and family to do the same.

Source: Google

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