It all started May 2019, trying to get my husband out of a lease with go auto. Vladimir contacted us about the truck we had and found us a 2018 F-150 lariat. Absolutely loved the truck. Chris in finance made it all happen and cut our interest rate in half with affordable payments!
Fast forward to June 2020.... got an email from the dealership wanting us to consider trading in. After a lot of back and forth and negotiating, we traded two F150’s and one F350 for a 2019 F-150 502A Lariat and a 2020 F350 xlt Dually. Both my husband and I got the exact truck we wanted , with interest rates cut in half again.
Two months later, after a horrible accident and our new 1/2 ton totalled, Gave Chris in finance a call. Informed him of what happened, and after two weeks of waiting we finally got our settle for the truck. Within Hours of letting Chris know what he has to work with and our budget, got us into a 2020 F-150 lariat , and again lower interest. Made sure that getting me into a truck was the last thing I need to worry about.
All in all we have bought 4 trucks from Waterloo. We have nothing but the best service with this dealership. We look forward to future deals with dealer ship.
Thank you so much to Vladimir, Chris, Catherine and everyone else involved in these deals. This is 100% a five star dealership.
Wow, skip this place and find somewhere else. Thoroughly unimpressed. My parents have been customers here for decades so it was the natural choice to come here for my first car. We purchased a used car that they said they put a lot of time and money into to be able to "certify" and resell to us. Time and money do NOT equal quality. Literally the day we paid for it the passenger side door handle fell off... sorry, but it seems logical to at least check the doors before letting it leave the shop? We then had to wait an extra hour for the shop to "tape it up" and "make sure it was attached" and "order the parts for it" before we left to ensure it stayed on. Of course, it fell off when I got home, and I was able to re-attach it in 5 seconds. They didn't do anything in an hour to secure it that I couldn't do.
Before buying it my dad also noticed that the inner fender liners were not properly attached despite all of the work they put into the car and warned them that this was a hazard should they get caught on anything especially in the winter, and should be an obvious fix as it is secured by a couple pins. Of course, they had to "order the parts" for it (it's been nearly three weeks, still don't have them) and of course, the inner fender liner fell off. Lucky for me I was not in traffic when it happened and I was simply turning into a driveway.
All in all I would not trust the quality of work coming out of this place. The sales staff are friendly enough but it does not make up for the hassles that could be easily avoided. Stay away if you are buying a used car. I think it's safe to say we will be going elsewhere in the future.
If you're looking for the best car dealership in Edmonton, this is the place! I have had experiences with several car dealers in the city and by far Waterloo exceeded them all. I had a lease with a big car dealership who charged me way too much interest for a car that doesn't value much and told me I might not qualify for a lower interest rate or even a trade in.
That's when Kim - from sales - came to the rescue! She couldn't believe how much I'm paying bi-weekly with my old car and said she could get me the car I want and deserve for that amount. True enough, she made it happen. I got a 2020 Ford Explorer Limited Hybrid for 1.49%, very opposite to what my previous car dealership gave me (nothing but Nos). From Kim, down to Catherine, Ray, and Chris in Financing, it was the dream team! Waterloo has the best teamwork and will go above and beyond for you. They'll help you get the best deal out of the car you deserve. Suffice to say it's a plus doing the whole process online and over the phone, especially during this pandemic, you never had to leave your house and keep coming back to the dealership each day to get an approval.Highly recommended!
Received great service at the service department. Came in to fix a leaky turbo on my Ford Explorer. Got a nice shuttle ride to work and back all on the same day while the car was being fixed. Car was fixed on time, same day, and i got a call ahead and a shuttle pick up. Definitely coming back.
Marni is absolutely AMAZING in service. She took such good care of me and helped me with my repair. Love her! ❤️
After a deal fell through at another dealership, I landed at Waterloo Ford Lincoln and had the best experience. Mercedes is a very friendly and helpful sales person, managers, Chris and Orlando were great and Ray made the finance portion painless. Everyone took the time to go over details with me, answered any questions I had. They had a non pressure approach and were extremely respectful of my needs throughout the process. It was night and day from what I've experienced at other places. I love the vehicle I bought! I would highly recommend this dealership!
Nick was pleasant to deal with, I felt comfortable and zero pressure from him. He took the time to understand exactly what my needs were and I’m very happy with the vehicle as well as the purchase process.
I highly recommend Nick and Waterloo Ford Lincoln. Thanks Nick, Ray and Lawrence for an awesome experience!!!
Waterloo Ford is definitely a dealership worth looking into. The atmosphere here is very friendly; both Abdul and his manager Orlando were very helpful and treated us more than just a "customer". Abdul was our sales associate and he was knowledgeable and informative about the used vehicle we were interested in (Jeep Wrangler Sport S). He also did his best to make the experience an enjoyable one. Would definitely return to this dealership in the future.
Thanks for getting everything sorted out Marni;)
So I am editing an earlier review.
I was contacted by Marni who apologized for the mishap with the shuttle, she was genuine and I appreciated that.
Upon picking my car up today all issues with the transmission have been resolved. Great work by the technician as car drives amazing now.
As a bonus Marni had my car detailed inside & out at no cost. Marni and Waterloo Fotd did the free detail as a good will gesture because if the mix up with my shuttle.
The long and short of it, I will be back and would recommend Waterloo Ford to my friends. These people genuinely care about their customers and take pride in the work they do.
0629-2020 My biggest concern was the fact that Waterloo does not appear to take this covid19 serious enough... neither the service advisor nor the driver was wearing a face mask. I thought with their courtesy vehicle that I would of been offered a mask to wear or the driver would of been wearing one as well. As to the overall service the advisor did not this time go over the service report with me-that's not the level of service I expected at all! I'm not too impressed..
I dropped of my 2014 fiesta for service. When I booked the appointment I also book6a shuttle home. I took an hour and 45 minutes for shuttle to arrive to pick me up.
I get it that it's a different world and they can only shuttle 1 person at a time but I would expect better then this it a heads up it would take alm62 hours to get a shuttle. I would have mad other arrangement and not wasted half my day off .
I will edit this review when I pick up my car and hopefully they get the issues with my car fixed so I can give a better review.
I met with Kim in Sales she was very friendly and positive! She listened intently and was able to get me a vehicle that met my needs and budget. Finance was transparent and explained the details of my loan. Great Work Waterloo Ford!
I was impressed how caring and helpful they were removing a kitten stuck under the vehicle they literally saved it's life. A big thank you to the staff in the service department.
Quick, attentive and very professional Service and everyone is very friendly. Most important to me is when they say it will be ready, it’s ready! I definitely recommend Waterloo service. It’s well worth the drive from Sherwood Park!
Wonderful service by an amazing team of staff. They all went above and beyond and out of there way to help get me into my brand new 2019 Ford Flex. After loosing my original car back in January that I had also gotten off them but the year prior. 😊 I would 100% recommend them to anyone I know looking for a new vehicle! Just wish they'd get me in for my detailing already though! Lol.
I’m a disabled Veteran who drove 14 hours to purchase a pre owned 2017 Ford F-350 from this dealership. The weather was cold so logically we didn’t use the sunroof until a month later at which time we found it has a common issue which prevents it from opening. A local Ford dealership confirmed the track which the sunroof rides upon were broke, a problem which Ford has service bulletins out for. I contacted this dealership about the $600 repair estimate for this fix and immediately got the run around when asked what their take was on sunroof. When I got upset because they chose to do nothing about this issue I was called an “extortionists” because I told them it will cost them a bad review and word of mouth travels fast. This dealership does not stand behind their vehicles as stated, I was never even contacted after the sale to see how we were enjoying our truck. I don’t think a disabled Veteran on a disability pension is an “extortionist” wanting a dealership to take responsibility for an issue which clearly should have been rectified before the sale. The truck was also sold with an open recall that was months old.
The second hand vehicle I purchased six weeks ago from Waterloo was not a Ford product (Dodge Grand Caravan) yet it had been completely refurbished. New brakes, Struts, all service maintenance, fluids, filters, new floor mats, and engine compartment and undercarriage appeared as if brand new. Inside and out the vehicle was spotless and ran perfectly! The sales rep (Ace) and finance officer (Arlene) let me take all the time I needed, and there was never a hint of pressure. It was clear that they wanted me to be fully satisfied with my purchase, and I certainly was! I will continue to personally vouch for this business.
I dealt with Nicolas at Waterloo Ford and found dealing with him very good. He was all about getting a deal done, which I appreciated. He listened to what I wanted and my expectations. There were no pressure techniques nor anything else negative about my experience. He is a fine professional that wants to meet his clients’ expectations - that was my experience. I would not hesitate to recommend Nicolas as someone to go see if you are in the car market.
Along with Nicolas, I dealt with Orlando and I can say the same for him.
Thank you Nicolas and Orlando for your great service and respect of my time and expectations.
they need more attention to detail when delilivering the vehicle and either repairing damages/ malfunctions or at the very least ensuring you know about it (this is something I've read in multiple reviews mind you)
About a month or two ago I got my first car a used Ford Focus hatchback. Now I was happy with the sales team and finance team and of course the car itself however when it came time to pick up the vehicle they didn't take me through it sufficiently and as a result I missed some minor rusting and paint flaking that I need to fix myself now and far more concerning, my spare tire was flat so when my tire got slashed by something on the road and o changed it trying to not use all my AMA services I had to call them regardless after changing the tire. It's super disappointing and this lack of detail is cause to second guess buying a vehicle from this dealership or at least double checking everything yourself to make sure they don't miss anything
Amazing experience. Make sure to visit Waterloo ford and see Nick. He took care of all of my requests and was very professional. Was treated like gold from the second i arrived till the day of delivery. Thank You Nick and GM Ryan!!!
All around great experience they beat the price for what I wanted better than to other dealerships in the city. Gave me a great price on upgrades such as ceramic coating. Financing Department was fantastic because I am a self-employed business owner it's tough because on paper it shows I don't make as much so they use the numbers they had to get me the best price which worked out really well all around great experience
I drive 435 km to use Waterloo because their service is absolutely the best I've ever had in 51 years of driving. Waterloo's staff is super friendly, very knowledgeable and will fully explain any questions you have. The sales staff are extremely helpful in any dealings I've had with them.
We went in to look at a 2018 Honda Accord they had and we were greeted by Jacob. We had no plans of actually buying the car but then we test drove it and we liked what we saw. Jacob was very professional and polite. He did the best he could do to get us the price we wanted. The sales managers were also very accommodating and the finance guy Ray was also very professional and guided us step by step and did not rush us at all. We were very impressed by this dealership’s service and we will definitely be back if we ever go for a Ford. Especially for Jacob.
I had both my truck and SUV detailed at Waterloo Ford in the past week. The job done on both vehicles was AMAZING. I am so GRATEFUL for fleet services Cori and Courtney for booking and taking VERY good care of me, as well as the detail team that did an absolute AMAZING job cleaning both vehicles (especially on my old and very dirty SUV). Both vehicles have that "new car" smell and look for sure! Cameron is always helpful and cheerful. But Cori and Courtney are definitely the STARS of the team! THANK YOU!!!
Shannon was my first point of contact and was so friendly and helpful. The loaner had already been booked and was presented very clean.
Riley was the person in the service bay and was so very professional and helpful. He explained a number of things to me that I did not know which helped me to understand some of the dash board features.
Overall, the environment was positive and professional. There was a noted difference in the mood of the environment from the last time that I was at the service centre which would indicate to me that the employees are feeling better about their work environment.
Thank you!
I bleed oil thanks to all the motor vehicle needs
Orlando and Tim were very patient and took the time to help me find the vehicle best suited for my needs. All staff I encountered were professional and friendly. I would highly recommend the dealership to anyone buying new or used. The financial department was also very helpful and willing to work with me to best suit what I needed. I highly recommend Waterloo Ford in Edmonton!!
Wow. Just wow. I have never been more happy with exceptional service as I was at Waterloo Ford and Lincoln today. Ace made me feel like I was making an investment in my future and my safety on the road. He was patient and took the time to explain to me what I was buying and I left there feeling like I wish this guy could explain everything in my life for me! Thank you Waterloo Ford and Lincoln. If you’re on the fence about buying a car, just call them up and ask for Ace. You will not regret it!
Just bought our 2019 Navigator from these guys! Vlad helped us with choosing the right vehicle that suits the needs of our family - he’s honest and informative.
Also big thanks to Catherine and Chris in finance dept - they’re very helpful and made everything convenient for us. and funny too LOL
One of the best places where you want your vehicles to be serviced, trust me! as i have had bad experiences in other ford service centers! Here you will be treated like a KING! Friendly employees awesome environment and specially SHANNON there Maintenance receptionist, she will take very good care of you and your vehicle....she's the best!
I have a good experience using Ford vehicle, no second thoughts of going in Ford Waterloo, and meet this very Friendly staffs ( Orlando) very accommodating and really make sure that I have the SUV that I have wanted. Tim Collins was very instrumental in making it sure I don't get fustrated after declining my first choice, he is knowledgeable of his job. ( As I use to be a Medical Sales rep too before). He adds fun and humor in the way he deals with me. He listens and keeps me posted when the deal was done. Ace and Craig were all answering my questions regarding my financial capacity and not overpaying for my car. My ford edge is gone but now happily driving a Ford escape titanium... I'm hoping to be a loyal Ford customer forever! Highly recommend look for this guys and you won't regret buying your new vehicle to them!
I just purchased a used 2017 Chevrolet Equinox from Waterloo Ford, and I had to make my comments. I had an exceptional experience dealing with Waterloo. I dealt with James G and Ace and they treated me with the greatest respect and professionalism. I am a single women who walked onto their lot alone looking for used vehicle. I wasn't harassed into buying something I didn't want, both James and Ace asked what I was looking for and they found the perfect car for me. I also received an awesome deal on my old vehicle which made me even more happy!
Thank you again James and Ace for your kindness and respect.
I have to admit at first I was skeptical when Waterloo Ford Lincoln called my husband and myself about a new amazing deal they had for us with an amazing incentive, so we decided to go down and humor them. Waterloo actually exceeded our expectations, they were able to get us into what we wanted at bi-weekly payments of what we were able to afford and worked hard to help us. I am extremely happy with what they had done for us. Our Sales Associates, and Sales Manager we had were James & Ace and they were very patient with us and did a fantastic job. I highly recommend this Ford Dealership, great customer service. Thank you Waterloo Ford Lincoln
I decided I wanted to trade up from my Fiesta to a SUV so my husband and I decided to go over to Waterloo Ford to have a look at what was available. They were actually closed when we got there but James Grouse, our soon to be salesman came out to chat. He showed us where the new SUVs were and explained all the great features. We weren't intending on buying that evening, but James had offered us such a great deal on the Ford Escape and a great trade in for my husband so he can trade up to a new F-150, that we just could not turn it down. James and the rest of the sales team all stayed till well after midnight till all the paperwork was complete.
We had an awesome experience buying from Waterloo.... again that i highly recommend everyone go check them out... and ask for James... you will be glad you did
⭐⭐⭐⭐⭐
Bought a vehicle from Jon Gold at Waterloo Ford. He went over and beyond to make the deal happen. Overall I was very impressed with the exceptional customer service I received from start to finish. Excellent job done! Will be going back.
All I can say about the Waterloo Ford Experience is WOW!
From the very beginning everything was smooth, painless, and taken care of.
Jon, our sales expert, was phenomenal and addressed every question and inquiry with expert knowledge and sincerity. He truly made the experience painless and I couldn't be happier.
The experience started when I expressed interest in a vehicle I had seen online and Jon reached out to me to provide some additional details. Afterwards I was sent a personalized walk-around video of the car, and Jon made sure to show off everything I had asked about.
Setting up the appointment and the test drive was also a breeze and everyone at the dealership was very friendly and helpful.
Without any hesitation I can say that Jon and the Waterloo Ford team provided an experience that went above and beyond.
Highly recommend seeing Jon if you're in the market for a new or used vehicle!
Jon Gold was golden. He did not make me feel pressured to make the deal right away even when I told him I needed time to go around and shop other dealership. He made sure I get the right vehicle that I wanted. It was a great vehicle buying experience and truly the best price in town. Thank you Jon and Waterloo Ford Lincoln, Edmonton.
Excellent service department and parts department. They care for the customer and that is rare among any dealership at best. Well done and keep up the good work. I will continue to service my vehicles there and continue to buy my parts there. I highly recommend Waterloo Ford
We met with Jon and would definitely recommend him to anyone! Jon was amazing to me and my parents. From the minute we entered the dealership to when we left, Jon was informative, not pushy, patient, respectful, and very professional. Overall, best experience my family and I have ever had at a dealership. If you meet with Jon you won't be disappointed.
Had a great experience buying our used vehicle at Waterloo Ford Lincoln. Salesman Jon Gold did a great job getting us in the vehicle we wanted, for the right price, as fast as possible. Great customer service all around.
A good experience. The staff I dealt with were very accommodating and friendly.
My initial sales person was not availability so Jon Gold stepped in and did a great job. Keep up the good work.
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I couldn't be happier with the level of service this dealership gave me. Starting with Jon Gold. If your going into Waterloo ask for him. He went beyond my expectations to make sure i was completely satisfied even after I had taken the truck home. He is very welcoming and he genuinely wants to make the customer happy. He took the time and I never felt rushed or obligated to sign documents. Other dealerships make you feel rushed and use high pressure sales tactics to get you to commit before your ready. Jon never did that and it was the best vehicle purchasing experience I've had in the last 3 vehicles I've bought. Terrance the sales manager also helped in the deal and he was just as great to deal with.
A simple and efficient transaction. Our original salesperson was not available, however he did arrange for Jon Gold to help us and he was extremely helpful during the entire process. Highly recommend Waterloo to deal with.
I visited several Ford dealershops until landing in Waterloo Ford where I made my purchase with Jon Gold. By far the most hassle free, pleasant experience of purchasing a car, and with the best deal in town. I was a little skeptical of their claim of beating any Ford dealer in the city but I verified it myself and it is 100% guaranteed, absolutely fantastic. Jon was very helpful and professional. I would recommend this dealership 10/10.
Without a doubt this was the most painless experience I’ve ever had in purchasing a vehicle. Jon Gold went over and above from start to finish. I’ll be buying future vehicles through Jon and Waterloo. Truly impressed!
Bad Service all around. I have a care package and I went in for a quote that should be covered by the package. Its like they are trying to run excuses until my care package does run out. I've called twice a week and they keep giving me the same excuses which are: 1. the employee who was dealing with you has been laid off; 2. the service department is now closed, leave a voicemail for the manager(who has never called back); 3. Your ticket was closed already for some reason (ok why?) I have been waiting for a quote for more than 2 months now. No one has called me back and every time I call they keep passing me around. I am so beyond frustrated! ... (PS waterloo ford if you are reading this review my name is Jillian Hopkins. Feel free to look up my file and call me back)........Someone has been in contact with me after this review but the issue is not yet resolved. June 7 update: Still no one has resolved my issues. I just keep getting lip service.
I called asking for a quote for a single halogen head light bulb for my 2013 Ford Edge sport and the guy stated that it would cost over $400. Meanwhile, 4 other Ford dealerships in Edmonton quoted me $50-90 each, varying from dealership to dealership. I stated again that I only needed the light bulb and not the assembly. He then stated that is how it comes. I replied that other dealerships could provide me with just the light bulb and how come they couldn't? He said that's the price and that's is how it comes. I definitely won't be going back to this dealership.
Wish i could give less then one star. Warning do not bring you Ford Prepaid Maintenance vehicle for service they will try to charge you for things that are covered under this prepaid program.
They tried to charge us $100 to diagnose a burnt out dome light bulb in a 2013 Ford Focus. We had come in for an oil change and a simple recall and mentioned that the dome light was burnt out as it is covered under this program. When we came to pick up the car expecting that it was all prepaid they tried to keep the car if we did not pay this $100 fee. This prepaid maintenance program has $0 deductible and as a Ford dealership you would expect them to be well versed on this product and I bet they are but they still see it in their best interest to try to get what they can out of customers. When we refused to pay they said "well.. how much can you pay?" as if they were just open to anything extra they could get. Also they keep putting the wring size wiper on the car like it's the first 2013 Focus they are servicing, the shuttle driver said 10 minutes over an hour later we called back to find out no one was on their way. Go somewhere else, it's just not worth trying to trust these people even if it's for work that's under warranty or a recall they will try to pad your bill and still try to collect something. I would not believe this happened if it had not happened to us. This is just bad business practices and gives other dealerships a bad name. Received a email form David Hennessy from waterloo, no apology and defended their $100 fee for "checking" a burnt out bulb and not change it. According to waterloo this is OK and normal to do. We disagree and this is what this warning is for.
And the bulb was not replaced and is still burnt out.
I'm more then happy to pay for work that is done, I'm not happy to pay for work I have already pre paid for in my financing.
Great service, nearby location.
From the service side I'd have to say these guys are the best of the best! Fast efficient and get the job fixed the first time! I don't trust just anyone with my vehicle, but I will defiantly continue to go out of my way to get my vehicle serviced here!!