All talk no action. After spending time doing a test drive and allowing Metro Ford to price on my trade in no one there was able to email me details as discussed. These guys are just lazy 1980 sales people that have their typical used car sales pitch.
Recently purchased a used Ford Expedition Max. We dealt with Nick and he was great! Answered our questions and we were able to negotiate a good price. He also helped us to source some extras we were interested in at a good price. Thank you!
A pleasant experience overall. The salesperson was very accommodating in making two visits to our residence. The first visit was to bring the car to us to view and test drive. The second visit was to bring us the car again a few days later after purchase and to drive our trade-in car away. All paperwork was done online and we never had to visit the dealership. Possibly a rare perk of Covid and the pandemic. There were two issues that we wish we did not have to deal with. First, we were instructed to complete a registration authorization form allowing the dealer to act and transfer our plate from our old vehicle to the purchases vehicle and that registration papers would be provided to us. This did not happen as we still had to go to the registry office. So, the online form was a waste of time. Also, the dealership forgot to sign their section of the bill of sale/purchase agreement. We had to call the salesperson to have someone from the dealership sign the bill of sale and email a copy to the registry. The salesperson was quite quick to respond and have this taken care of, but it was still a bit of an unpleasant experience just to get registration. The second issue is that there were no screws left on the vehicle for us to mount our plate with.
I brought my F150 in for my AC problem, as well as a few other concerns. The service that I received was outstanding Vanessa (Service Advisor) was superb, she kept me informed on everything that was happening from what needed to be done, as well as what it would cost. Extremely happy and will definitely be bringing my truck in for future servicing. Thank You Vanessa!!!
My family has now bought 4 vehicles within the last 4 months from Metro Ford.
Working with Sunny and Shaddy is seamless. They have never wasted my families time. We get top notch service from them every time we come in. These guys are kind, easy to talk to and incredibly good at their jobs. Shaddy did an incredible job at personalizing my experience this time around and also made the process of getting me into my little Ford Escape a quick process. Jen was efficient and very easy to talk to. Metro Ford has grade A level employees, I recommend and refer everyone here!
Jag, Janice and the team went above and beyond to make sure my purchase and delivery went as smooth as possible. They were always there to answer any questions I had and my experience was truly exceptional! Highly recommend Metro Ford.
Looking for a Ford go see Jag! Very knowledgeable and honest. My family and I just purchased a 2021 Lariat Hybrid and the process could not have been easier. I did shop around and Jag was able to beat all other quotes plus throw in extra. Janice in the finance office was great. Had the pleasure of meeting Sunny the GM who thanked us for the business . Overall a great experience and would highly recommend the team at Metro
I was in two Saturdays ago looking at a second hand Lincoln Navigator. The salesperson, David Sprague, was very helpful on the test drive. He had very good knowledge about the vehicle , mechanical history, and had a number of helpful suggestions on leasing options. Although I decided not to purchase this vehicle, I did trust the salesperson, and would consider coming back to Metro Ford because of him. I will also refer my friends here because of David.
Fabulous sales experience with the purchase of my new Explorer. The sales team are leagues above the rest.
I just had my first service appointment at Metro and my vehicle was completed on time, as promised. Great service and really appreciated the easy text updates from my advisor. The detailing service was fantastic and great value as well!
Just bought a new to me (used) 2015 Escape after having my ‘02 Civic for 19yrs. From start to finish the professionalism and customer centric attitude of team at Metro (Jamar, Janice and Duane) made it an enjoyable stress free process. As soon I walked in the door Jamar took the time to really understand what was important to me and what I was looking for in a SUV. Janice worked with me to make the deal happen, and really took care of all the small details - even the registration transfer - saving me time in my day. With Duane’s thumbs up Jamar and I were able to seal the deal on a great vehicle. I highly recommend Metro and this team - they’re awesome!
Had a great experience at this dealership. Staff was supportive and helpful during the process of trading my car for another used vehicle they had. Also got a good negotiation process and a fair deal at the end.
Excellent service provided by Rod Hernandez! Thanks so much for your time. We bought a Ford F150 and we love it. Perfect for our family! Also Rod is the best, always happy, always smiling and very patient with all my questions. Thanks Metro ford!
I was in the market for a new truck, because my lease was ending on my old one. Every other dealership that I went to were giving me numbers that are well over the price I was currently paying for a lower model. The salesman Nick gave me an amazing price on the first truck that I wanted, so I was interested what they would give me for another, it was low as well. So, I went in with one truck and crossover and came out with 2 brand new trucks.
Thanks Metro Ford!
The whole buying a car experience can be stressful for most people including for us. This time was different. It was so refreshing to be greeted by Shaddy, one of Metro Ford's sales associates. A very calm and relaxed person. Never did we ever feel pressured, coerced, persuaded, tricked or promised anything other than what we wanted or what we were interested in looking at. Shaddy, Jen (finance) and Sunny (sales manager) are all genuine people whom made us feel like friends and made the job of buying a vehicle so much easier. In such a calm and non- pressured way, the entire process of picking, test driving and making the purchase was low stress. The trade-in offer was also generous. Everything was upfront. No surprises. We never felt trapped. I would highly recommend Metro Ford if you are interested in a vehicle that they have. We won't hesitate to go back again or recommend them to our friends and family.
I have been a customer with Metro Ford for over 35 years and their service is exemplary. They are a family run business that treat you with the utmost care and kindness. Metro Ford will do anything for you. I highly recommend going to Metro for all your vehicle needs.
Ask for Janice and Sunny!
Had a fantastic experience here buying my escape (earlier last year). Anytime I've brought in for service, oil changes etc. I've always been given fantastic service. Definitely a great place and they truly care about what you are looking for and making you happy.
These guys are the most transparent Ford dealership in Calgary.I had dealt with other dealerships as well and I know what I am talking about. Very transparent and professional. I dealt with Mr Meschac and Manager Bryce and they made my experience 5 star. Thank you for selling me the first 2021 FORD F-150.
11/10. Would recommend this to a friend, or family member, or complete stranger!
My vehicle was in for some electrical issues, and out within 5 business days. I felt like the cost was well worth the service I received. Their staff are SO professional, it's refreshing to say the least.
Great experience. Atmosphere is very inviting. Nick knew his stuff and catered to my asks. Usually I'll have car sale guys push like no tomorrow to purchase, but he took my budget and really got me exactly what I wanted. He was the one who told me to go think about it, instead of me insisting that I needed more time. Financing was a breeze too! Again in my past experience Ive had to deal with the discussion around warranties and additional protection packages. Nothing was imposed on me, Kate/Cat/Catherine just wanted to ensure I knew all my options without being overwhelmed.
We were very lucky to meet the advisor Nick and bought one new tuck from Metro Ford. He is very professional, and can always give me a better option to save money and maximize the value from the payment. My experience with the finance team are positive, they are very flexible in turns of business and service, I would recommend this place as go to dealer store in Calgary. 5 stars!
I would highly recommend going to Metro Ford for any of your vehicle needs. My wife and I bought a 2019 F-150 Lariat and the experience was nothing but stellar. Bryce at Metro Ford helped us through the whole process and found us the exact truck we were looking for. Never hassled us or tried pushing us into something we did not want. He was able to answer any and all the questions we had. Was a great experience overall. Thanks to Bryce at Metro Ford!
A few years ago, I am looking for a Ford explorer and Nick Li came in clutch to help me purchase the vehicle with a very good price. And this year, my father was also looking for a Ford escape so we came back to him and glad he gave us a good deal. So far, we have been very satisfied with the two vehicle purchased. Thank you Nick! Would definitely recommend to someone looking buy a Ford with great deal.
We exchanged our previous Ford Explorer a few years ago with the help from Nick Li. He was really amazing to get us tons help. Not only for the service attitude, patience, knowledge about Cars, but He did put whole heart into the whole process for us, like giving prompt response to any small questions, putting all the things together, providing skilled technical service to the car driving, maintenance recommendations, leading us go through the financial service.
Anyways, such a great experience for us. Right now the Explorer runs really well. We are just so happy with Nick Li's help . Great job.
Thanks,
Roy Guan
I would highly recommend buying from Metro Ford, Nick was very helpful and provided us with every information and went in detail with more options that we needed. Was also very friendly and accommodating, super professional and knowledgeable also always go above and beyond had zero issues with communication as he was very quick to respond with every question we had. Overall,I would definitely recommend nick to anyone who wants market to buy a vehicle!
I love their service here! I first went to other dealerships and it gave me a headache choosing which car to buy. They all pressure me buy a car from them. Then I went to Metro Ford. The transaction was very smooth and stress-free. Nick helped me a lot. He was very honest and transparent. He never tried to force me to buy a car or even pressure me so that he could make a sale.
We came here just to look at some cars. Nick was extremely helpful and very friendly, hands down one of the best salesmen we have ever had the pleasure of working with. He answered all our questions and addressed every concern we had about the car and we hadn't even decided that we were going to buy a car that day but his demeanor and helpfulness convinced us.
I'd like to thank and highly recommend Nick, the sales man from Metro Ford.
Nick helped my family to choose a SUV so professional and quick. He understand our needs and explained very well for our new vehicle. Great service and value.
Nick is an amazing salesman. He is so kind, careful and knowledge to help us find a Ford Transit Van at a reasonable price. Very glad for Metro Ford's service. Highly Recommended!
My father recently bought a Ford F150 and had a great experience with Jag and the finance department. However, when we went to go pick up our vehicle after the first service appointment we were treated very rudely by Sara (heavily tattooed lady in the service department). She was the only one behind the desk and when we asked if she could help, we received an eye roll in response and she had a very rude attitude the entire time she was helping us. I had called in and left a message asking for a call back so I could share my experience, however, I have yet to receive any response from the dealership and it has been over a month.
Low pressure sales, Sunny made the shopping and buying experience very easy and quick. Janice was personable and quick in financing. Would highly recommend, I will definitely be returning here.
Arrogant sales person wasn’t properly wearing a mask and angrily snarled at us when we asked him to fix it. Walked out immediately after. Will never go back and certainly will not recommend this dealership to anybody.
I dealt with every ford dealership in the city whether on the phone or in person I was given attitude even as bad as argued with and forced out over issues I was having with my Ford escape.
Metro was my last option and I wish I wouldve went there first. Their staff are friendly and welcoming the technicians go above and beyond to help you and make sure you leave there with not only the issues resolved but also the knowledge and explanation behind the servicing done.
I was about to leave ford for a different vehicle now I will continue to use metro ford and NO WHERE ELSE!!!
Jag is awesome, helped us get into our first F-150. Thanks Jag!
Coming from someone with 8 years of Auto industry experience in sales and finance, I can say these guys are the best around if you're looking for a transparent experience buying a new Ford go here. I went to 3 dealers first looking for my truck and they went above and beyond the scopes of their roles at the store to get me approved and rolling in my new truck. I'm a hard customer to deal with because I know the tricks of the industry and they not only met my expectations but exceeded them. Before you let another store turn you off to the brand just come here first. There's a reason most of the staff have been here for years. They treat you like a human being rather than a tick on the board. Going forward I will only deal with Metro Ford. If I couuld give ten stars I would.
Just bought a used car from here last week. David Sprague was amazing in helping me find a car well-suited for me along with finding something in my budget. He gave lots of good advice and is certainly a knowledgeable man who certainly cares for the customer. I learned a lot about cars and I’d recommend novel car buyers to come see David as he will definitely try to find a nice car for you. Thanks David for my sweet new ride!!
Brought my truck in for a slow leak and a warranty repair. Very quick and efficient service. The charge for repairing the leak seemed fairly high but I could be wrong (I did not shop around) and it is likely in line with dealer prices (typically on the high side, at least in my experience), but I was pleased to see that they topped off the pressure in the other 3 tires to specification (as they should have) and they took care of two recall items. So overall they deserve maximum stars.
After shopping around all day at other dealerships for a used vehicle I wasn't in the best of moods, I went to Metro Ford to take a look around with pretty low expectations. David Sprague turned my day around, he wasn't pushy, listened to what I wanted and didn't try to sell me things outside my budget. I ended up buying a car that day and he helped negotiate a great deal and made my overall experience very pleasant. I would definitely recommend him to anyone looking for a vehicle.
Metro Ford provided (again) superlative service. We were in a total fix. Metro shared and owned our problem and solved it. Under the most difficult circumstances Metro Ford came to our rescue. We feel incredibly well taken care of, like we're the best and only customers they have. Thank you Metro Ford. Your customer service standards should be the benchmark for the industry. Simply Amazing. Thank you.
If you are in the market for a vehicle I would highly recommend buying from Metro Ford. Jag, Jen and all of the staff there are absolutely wonderful. They made the entire process flawless and made sure they got me the best deal possible. From start to finish everything was handled so professionally and they make you feel like family. I cannot thank them enough and I love my brand new explorer!
Nick Li was an absolute pleasure to work with from the beginning when I reached out that I was interested in a car. He made sure that I got the best deal and was extremely patient and understanding as this was my first experience buying a car from a dealership. I cannot recommend Nick enough!
Moreover, Jennifer Hill, was also very kind and personable and provided me with ample information and didn't pressure in any way.
Lastly, I had to make a quick visit after my purchase to validate something and I cannot tell you how incredibly refreshing it was to be dealt in such a kind and personable manner by all those that I interacted with in the Service centre. Every single person that talked to me was so kind and genuine that it felt reassuring and de-stressing. I would gladly recommend them to anyone.
Thank you Metro Ford for all your help with my new purchase!
I appreciated the effort from the office staff, but service showed zero desire to proactively help or provide any degree of care in my experience.
I have bought probably 10 vehicles from Metro over the past 12 years. All through the same salesman Johnny Lu who goes the extra mile to get me the best pricing and make sure I’m satisfied.The whole team is great from sales to finance to shop. Metro is only place I will take my vehicles for any repairs.The service department is excellent. I know many people at Metro over the years and they treat you like family. Excellent place to deal with.
We had been looking for a previously owned truck for 4 months until we made contact with Leo. He not only found us the perfect truck within our budget, he made the entire experience a pleasure. Engaging with our kids while we were at the dealership to quick handling of a small issue we experienced with the truck days after getting it home. He has checked in with us regularly to make sure we are enjoying our vehicle and is definitely someone we would go to again in the future.
Just completed the purchase of a used Ford F-150 at Metro Ford, and will say I am quite impressed with the service. Jamar whom I dealt with was polite, cordial, and willing to go the extra mile to meet me on a timeframe that worked with my busy schedule. I am a customer with very high expectations, but Jamar was incredibly patient, kind, and steadfast in helping me get the best deal possible on the vehicle I purchased. Jamar and the entire Metro Ford staff are knowledgeable, authentic, and dedicated to the highest level of customer service.
I come from a long line of proud Chevrolet owners, but this experience has certainly swayed me towards Ford vehicles and the Metro Ford dealership itself. Perhaps this is the first of many F-150's in my lifetime!
Thanks again Metro Ford!
Metro Ford has AMAZING customer service. I bought a Lincoln at Universal and switched to Metro because of Christina and the service team. They keep me updated on the status of my vehicle, they are proactive and they follow up on on my requests. Next time I would buy my car from Metro because of their first class service.
Bryce knows his cars! Mustang GT 350 at a wonderful price, can't wait for the snow to go and test drive this beautiful car, or get the Rapter for the snow
Today I had a small but annoying issue with my Ford F-150 Lariat. I decided to drive over and just stop in to see if anyone could help. Within 2 minutes Travis from service had me drive into the service area. He identified and resolved the issue in a minute — and then took 10 minutes to remind me of all the great features on this truck. Now that kind of personal and knowledgeable service is very rare these days. Made me appreciate Metro Ford even more. Thank you Travis!
I had a very good experience here buying my first ever truck. Jag is friendly & patient salesman who went above and beyond to make sure I was happy with my purchase. I’ll be back one day for a Raptor!
Well where to begin, I wish there was a 10 star rating to give this dealership and the people that helped me out. After wasting my time at 2 other dealerships and getting brushed off by salesman and getting treated with no respect as a consumer,I thought Id give up the idea of a new ford truck. Some friends from work told me to try metro ford with rave reviews and gave me a contact of a gentleman named Sunny Brar. As much as i wanted to give up on the idea of a ford truck due to the rudeness of the salesman brushing me off at the other dealerships i thought one time. Then I can give up if the results are the same.
I spoke with Sunny Brar on the phone and he was great, very professional. I went down to the dealership that evening and was met by my salesman Vid Athare He had the truck out front and all ready to go to take a look. Vid was great, he went through all the features of the truck and was very helpful with all my questions.The sales aspect was great, everything explained and laid out for me. They beat everyone's price with there approach of here's the absolute best we can do for YOU. I looked at the numbers and they beat the other dealerships by miles. Again I just want to say thanks to Sunny Brar,Vid Athare, Lucas Chui and Dave Halberstadt I'm loving the new ford f-150 raptor, and you guys have an extremely satisfied client for life. Thanks again guys.
When you hear about dealership and the experiences most people have, it's sometimes the most stressful, horrible times people go through. But at Metro Ford - it's been a very simple, awesome experience each time. I own a small business and I lease my truck through Metro Ford. The first truck I purchased was an F-150. I told them what I could afford to pay and the term I was looking for, what others were offering... and without even blinking an eye, they made the deal on the spot. I'm sure they didn't make a ton on my purchase, but I was happy with the transaction and it was done smoothly and without any hick-ups.
Later on, I needed a different vehicle for my work - a diesel F-350 and they again came to the plate and within a week had found the truck. I dealt with Sunny and Johnny - and boy, these guys are amazing at their jobs. Johnny ran by the figures with me, and came up with an offer I could not refuse. The transaction was seamless.
Again, that following summer, my wife and I were considering a Ford Edge Sport. Johnny to the rescue and made us another fabulous offer on a lease that was spot-on. Dealing with Johnny was painless and Johnny was transparent and helpful through-out our search. We decided to hold of, but Johnny will be getting another call from us shortly.
I wish ALL dealership were as transparent and willing to make a deal as Metro Ford is. And their Service Team are helpful to the limits of their roles. Had a few issues with my F-150 but they were determined to fix it even though it took a couple of visits and squeezed me into their busy service centre. A+ dealership.