I just leased a 2016 F150 from Marlborough Ford. It was a quick and easy process and the salesman and the sales manager were great. I am very pleased with the truck itself and will definitely buy again from this dealership. Great truck. Great service. Thank you. Shane
To the body shop. Sam & co did a fantastic job on repairing the 2018 Ford Explorer. Not only did they save us money vs other Ford shops, they were extremely responsive and accommodating. You cross your fingers when you drop your vehicle off anywhere today. So glad I came here. I was in the dog house already for the prang, I'm half out of it now.
Bought a 2013 fusion from them and the experience Was really good. You would feel comfortable talking to Graham and he did explain everything about the car. I felt like all the staff are really friendly and helping.
Brad Adams and the team at Marlborough Ford made this such a pleasant experience.
I might be a little biased because I worked here for 10 years but some changes some new and old faces. They still give me great service.
Service was for a recall of the master brake cylinder. Service staff were very helpful and friendly. The only problem it was 9 days to get the repair done and no loaner car. Had to rent a car and took a lot of follow up to get reimbursed.
My husband just recently purchased a F150 XLT at Marlborough Ford. We were very satisfied with the purchase and happy with the service. We had an excellent experience with the whole team. We were not only helped by an individual, but also everyone there. They played a great team work that made us feel comfortable whenever we came in and looked for help. We would like to specially thank to Jody, Sean, Courtney and Patricia who helped us to get everything done smoothly. Totally recommend this place for your next vehicle purchases.
I thought the dealership was clean and nice. the staff were all friendly and helpful but do wish they would have washed the exterior of the vehicle again before pickup. I know this is a small thing and sounds very privileged (which it is), but when you pick up your car that you just spent tens of thousands of dollars on it just seems odd to still have water spots on the outside.
I had my 2007 Hummer H3 recently detailed at Marlborough Ford and I have to say it looks fantastic! In fact it almost looks like it is brand new again! It was easy to schedule an appointment and all of the staff were great to deal with and very accommodating. I would highly recommend Marlborough Ford if you are looking at getting your vehicle detailed and looking new again.
The experience was good. With this virus going things were keyed down but I was happy with the team at Marlborough Ford.
Service was fine. The service advisors were polite. I did have one problem though. When I brought back my car to have the wheels re torqued they could not re torque the left front wheel. 3 lug nuts needed to be forced off and replaced. This problem never existed before over the years that I have had my tires swapped so I'm not too sure why I had to pay for the new nuts
I am having a repeat problem with my 2017 Ford Edge. Through repeat visits to the dealership the customer service has been excellent. The issue I'm having with the vehicle is NOT their fault and they have done everything they can to try to make sure that the problem is resolved and that I am happy with it.
I love my dealership - maybe NOT so happy with my 2017 Edge.
Graham and Patricia were great to work with! They made everything incredibly easy and I couldn’t be happier with my new car. Thank you so much!
Caring group of people, knowledgeable and fair! Provide me with my payment request up front and proper recommendations for the type of truck I needed to pull a camper trailer. Great experience!
My family was ready for a new vehicle but wasn’t really sure to move ahead with it due to the recent events. Marlborough Ford made the vehicle buying process a breeze. Since it was our first time buying a Ford vehicle we had a lot of questions. Darren, Jody and Patricia were kind enough to answer all my questions. I’d like to specially thank Darren for giving me the best deal, Jody for answering questions related to the vehicle and the road test and Patricia for helping me with the financing process and answering all those questions via email promptly. All the communications were done via email and their responses were very quick.
The sales team was very understanding and knowledgeable. I wouldn’t hesitate to recommend my family and friends to Ford Marlborough. We are really impressed with their service and over all enjoying our new truck very much.
Trusted repair, friendly customer service and reasonable price. I've been doing the service work since 2013. The repair and service has been consistent and professional.
I would leave 0 stars if possible. Had to get my window regulator fixed. The service rep lied to me at the end of the day saying they didn't have the part in stock anywhere in the city. So I called a dealership that is 5 minutes away from their dealership and confirmed that they DID have the part in stock. After confronting the rep again he said we called every place in Calgary and nobody has it. After returning for my next appointment ,dropping it off in the morning ,I was called and told it was just about done. It was then informed when the shuttle driver showed up that in might not be done when we get there. After arriving at the shop around mid lunch time ,I was informed it would be another hour or longer. I sat in the waiting room till closing time and finally got word it was finished. After getting in my car I noticed the chrome strip above my door handle was damaged. I told the girl in service about it and she told me to just email the service rep a picture. After emailing the rep a picture he would not reply or call me back. After many attempts to call him I finally got in touch with him and he said to me they are not going to fix the damage. I asked to speak to the manager and he said he already did. I was actually shocked how I was being treated. After checking with another dealership how much it would cost to repair the damage, I was shocked. They said they could not order the damaged piece became it was part of the whole door panel. You basically have to replace the whole door panel. I finally realized why they didn't want to stand behind there work. The door panel is around 2500$. Just want people to be aware.
Their service really touched me. I live in SK but I found the best deal at Marlborough Ford. After picking up the car and getting back to my home, I had to have out-of-province inspection done to register the car in SK. The local tire ship that performed the inspection told me that wheel lock nut key could not be found. So I wrote a letter to Marlborough Ford to mention the key and also factory keyless entry password that was not given to me. In two days, I received both of them via fast parcel service from them. What the best dealership to deal with customers sincerely!!!
I think this is my third time coming to this dealership and all experience are excellent, the people their are courteous and understands my needs. When they say that you can pick it up on a certain hour, it’s usually right if not earlier. I do recommend their service.
Kudos to Marlborough Ford and especially Cassie service advisor for making my experience excellent through out, from the courtesy shuttle to the prompt service. Very friendly and pleasant to deal with, would recommend to any one, they treat you right.
I have been using Marlborough Ford for the maintenance of two Ford vehicles for almost 10 years. I have always been impressed with their honesty towards service and pricing. They are reasonable and understand if I do not need a specific service during a visit. I have also greatly appreciated when they have gone above and beyond in their service of my vehicles. This happens often, and shows that they value customers who return for maintenance. Thank you Marlborough Ford.
I was greeted as soon as I arrived and was advised of what was going to be done to my vehicle how long it would take. My rep did advise me that for my next service, I should leave and come back as would be much longer to do. He told me where the lounge was and advised me of the coffee machine. I then just waited for my SUV to get done. I was advised an hour and a half was an hour and 45. So not a big deal. I most definitely will return.
Dawn Press
I recently saw a garage in Airdrie and was redirected to booking an appointment with Ken Wood at Marlborogh Ford. I was pleasantly surprised by the excellent customer service Ken provided me. He was able to get my car in right away and kept me updated. The shuttle service was on time for both dropping me off and picking me up from work. I had to book my car in again to complete the work but it was completely covered by warranty which was a huge bonus. I will definitely be back for all my car needs!
I have a "low tire pressure" light come on in my car on Tuesday. We had a winter storm that day and I was advised to bring it in as soon as I could to be checked. Originally thought it was a bead leak and the staff was willing to fix on the spot even though I arrived at 4 p.m. Luckily through the mechanics thorough investigation, he found I had picked up a screw in the tire that was low. My tire was patched on the spot and I was happily on my way home. So impressed that they didn't just assume a bead leak and remove the tire, etc. which would have been more expensive and more time consuming. Marlborough Ford has always been there for me.
The GM, Darren, and his Team at Marlborough Ford are transparent, honest, super kind and helpful. I was fortunate enough to deal with Darren directly and have experienced stellar service from Darren as well as Ken in their Finance department, Bruce from their Sales division, Sam, their Body Shop Manager and Kim, Administration and Front Desk person who greeted me positively, professionally and immediately upon my initial arrival at Marlborough Ford.
Thanks so much and continued success :)
Bruce and Patricia are amazing. I was in and out with my new car in less than 1 hour. I always like chatting with Bruce. He is an awesome guy!!!!
I purchased a 2013 focus three years ago at Marlborough Ford and I have been very satisfied with the whole experience, from the salesperson Bruce to all of the service staff. Any problems I have had, and there have been a few, have been totally taken care of.
Six years later the car gave me grief but after having it towed to Marlbourgh Ford, they were able to look at it promptly, repair it and it was covered under warranty!!!
The service advisor was well informed. He went through the whole service with options to change air and cabin filters if needed. We also did a transmission flush involving fill then a 20 minute drive followed by another fill. Everything was done quite quickly as I was told the transmission service would be a couple of hours, but they had the whole service done in 2 hours.
I've dealt with Marlborough Ford a few times, and had the good fortune to have Cassie as my service advisor (and have gone back DIRECTLY to her multiple times since). She arranged times that worked for me, ensured I had pickup / drop off service, found a few old recalls that I had neglected, and I truly felt she CARED about the customer. I'll be calling and asking for her the next time as well.
My 1.5 year old F-150 started having engine issues one day before I was leaving for BC on vacation. I brought my truck to the dealer for the opening the next day. I had reservations for visits, hotels, restaurants, etc. I could not delay my departure. Moreover, I had family that flew in to do the trip with us.
I told the service lady the situation, that I was leaving on vacation and I needed my truck. I was told they would tried to look at the issue during the day. I was not offered any replacement car or courtesy vehicle. The only thing I was offered was to be driven to a car rental agency.
I didn't had time to waste and I didn't want to screw up my vacation. So I had to pay for a car rental which doesn't make sense. This is not what I call great customer service.
We were very happy with the service we received for our truck. The service adviser was friendly & respectful and gave us a call to update on the repairs required.
We will gladly take our vehicle back in future for service.
Brought my sons 2011 ford escape for extended warranty work for throttle body issues at Marlborough Ford. I was pleasantly surprised at the high level of commitment that the entire staff took to solve and fix the problem. I would not hesitate to refer anyone to this dealership, especially to Kim at warranty and the service department.
Hassle free drop off and pick up with shuttle service to get me to and from work. Also had a great latte from their fancy coffee machine in the waiting room. Made for a good start to the day.
Amazing experience in buying my new truck. Sean Carter and Ken with Finance were great help in picking the right truck with all the features. Very knowledgeable on ford products. Highly recommend going to see Sean at Marlborough Ford.
Great service, friendly staff.
Brought my truck in under warranty. They set me up with a rental free of charge and took care of the problem. Took an extra day because the tech working on my truck had the day off, but I'm not complaining. Even took the time to check out my back up cam that was unhooked by the original dealership when they put my truck liner in; free of charge. Definitely coming back for all my trucks needs.
I took my 1997 F250 Diesel into Marlborough Ford for a Camshaft Position Sensor. Had an appointment at 0900. Cassie was amazing to deal with, very friendly & knowledgeable . Was home less than two hours when Cassie called to say my truck was ready. Good service & great staff.
My experience with Marlborough Ford has been outstanding. Been a Ford customer for over 30 years and this was my first experience with this dealership. Graham was great in advising me and went above and beyond to see that I got the best possible deal for the vehicle I was interested in. He was always available to help answer questions I had regarding my purchase in a timely and professional manner. It has been a great experience dealing with Graham and everyone at Marlborough Ford and would highly recommend anyone looking for a new vehicle to check them out.
Love this dealership! Lots for both used and new, with exceptional inventory. Full service center with great staff, drive-in service, shuttles and TV / coffee in the waiting room.
Good sales staff who listen and negotiate well. New car inventory is large and varied, used inventory is subject to a high standard, no clunkers on the lot.
Very pleased with my service - good communication, fair prices, they meet their commitments and I feel well treated.
Katie Sommers is an EXCELLENT customer service person!
Very pleased.
Just purchased a new car. The service from manager, sales people and finance department was great!!!!! They didn't let me leave the car lot until all the new technological stuff was set up and i knew how to use and adjust them. Staff was friendly, knowledgable and professional.
I have purchased two vehicles from here and have had all my service done at Marlborough Ford. Always knowledgeable staff, you feel like a person here, not a dollar sign. Keep up the good work !! Katherine My Service Advisor and Doug the Service Manager were highly friendly and knowledgeable Thank you !!
My personal experience at Marlborough Ford has been amazing. The staff are very supportive for any of my concerns. Service was above all expectations. Super fast, with a shuttle service. This is the only place I would consider taking my car
It was really good experience to get my Ford Escape battery replaced. Very fast, efficient, warm and welcoming customer service. I would for sure recommend my friends and anyone needs to get their vehicles done to Marlborough Ford.
I bought my truck from there after shopping around. I had gone from Okotoks, olds, Airdrie and Cochrane.
Had the smoothest experience at Marlborough Ford.
I dealt with Darren Jacula and Sean Carter.
Both gave me the break down of the deal and advice as to which options should be important.
The nice part was once I picked my truck up, Sean gave me about an hour of his time to walk me through some of the options included on my truck.
And if I had anymore after driving it off of the lot, I was more than welcome to come back and ask any questions
After having terrible experience in another ford dealership in NE, I came here with same inquiry and Nick Dau provided all information/explanation I needed. He was very professional and offered several appointment times available, gave his business card in case I will need it. This locations rate is a bit higher (25$) than Barlow ford but it worth to have precessional service.
Thanks
I would just like to thank everyone involved with helping me on the purchase of my first financed vehicle.As the people involved know, 3 days prior i had the most awful traumatizing experience with RoadSport Auto on 17th Ave, luckily i was able to get out of the contract with the help from TD and AMVIC. Coming to Marlborough Ford was by far the best decision i could have made. I couldn't have asked for better service from kind, caring, genuine and HONEST employees, so for that I Thank you. In particular I would like to send a very big Thank You to JASON STUDD!, my salesman. He was beyond thorough with everything i asked plus some, he was patient with the million questions I had. He definitely went above and beyond to assure that i was comfortable with every aspect of the deal and explained everything in great deal. I feel very lucky to have not only went to Marlborough Ford but to have been fortunate enough to get Jason Studd as my Salesman. He was Excellent! I would highly recommend him as your salesman. Thank you again and I will Happily be back when the time comes for a new vehicle! Best Wishes, Ricki-Lynn Cox
Best sales experience at a car dealership ever!
Sales consultant Stephen Tucker provides splendid customer service. He is head and shoulders above 99% of sales people I have had contact with over 30 years. No one spends more time, effort or pays attention to detail when delivering a vehicle than Stephen.The customer service provided by all staff from reception to finance, parts, service and body shop I interacted with was first rate and I would highly recommend buying or servicing your Ford at Marlborough Ford.
Have you driven a Ford Lately? Check out Marlborough Ford you will be impressed. These guys get customer service and satisfaction!
Superb Dealership, Highest Recommendation AAAAA+++++
One very satisfied customer!
Steve Richard
I recently purchased a brand new F-150 from this dealership. Let me start by saying that never in a million years had I pictured myself driving a Ford. Ask me now and I will tell you that I LOVE my truck more than anything! I am completely happy with it. On top of all of that, I am beyond impressed and happy with the service that I received from everyone in the dealership from start to finish. Mainly Darren and Jody. I have nothing but good things to say about these gentleman and their knowledge and professionalism. Not once did I ever feel pressured or forced into anything I was uncertain about. They were a great help. I already have and will definitely recommend this dealership to my friends. An absolutely pleasant experience. I look forward to coming back to visit again!
Last week I bought a new Ford Focus from this dealership. I chose this dealership because of the surprisingly good reviews (for a car dealership) on google. I must say, the whole process was seamless, pleasant, non-threatening and easy. They helped me finance the car with a good rate and Courtney - the finance manager - was super friendly, kind, nice and helpful. Bruce, who sold me the car, was also great. I highly recommend this dealership if you're looking for a car. Courtney and Bruce were great! I also love my car. It is perfect for Kensington! I'll definitely go back in a few years when I get a new car.
Thanks Marlborough Ford!
I was looking for a pickup and wasn't really considering a F-150 as I had gone to another Ford dealership and was ignored. I was visiting the other guys next door who would not listen to what I wanted in a vehicle afterwhich I popped into Marlborough Ford on a whim. I met with Sean who took the time to listen to what I wanted and then provided me with a solution. There was no pressure; none of that "what can I do to make a sale?" stuff. He answered my questions and provided me with a competitive price. Most importantly he took the time and did not rush me. This was great service and I am happy with the sales experience from Marlborough Ford. There never was any further pressure to purchase items that I did not want. I am recomending that at a minimum you give them a try.
I recently purchased a new vehicle from Jody at Marlborough Ford and it was such a great shopping experience. This is my family's third vehicle purchase from him because he just provides such an exceptional, hassle-free shopping experience and wants to work with you to get the best deal possible that makes sense for both parties. No gimmicks and no games, that's it. Jody is very attentive to what your needs are in the vehicle you're looking for, and will show you model(s) that fit in your criteria (whether that be based on model, price, performance, etc.). I couldn't be more happy with my vehicle and Ford has come a long ways with their brand & product.
I can't write enough great things about him because he was such a pleasure to deal with and never once was I pressured to buy at any point. The whole car-buying process can be intimidating, but if you're looking at Fords specifically (which I highly recommend now, and this is coming from a guy that has converted over from luxury German automakers) then I implore you to make a visit to Marlborough Ford. This is the only place you need to go for your Ford-fix and be sure to ask for Jody. You won't regret it and it will be a smooth car-shopping experience. Although some of you folks may read this review and think it's too positive of a review, I am merely just speaking words of truth.
A+ overall for the whole experience and I would not hesitate to recommend Jody to deal with to any of my friends and family. This is our third vehicle purchase in our family and that says it all right there. Also, this is a testament to how great of a person he is to deal with. His 10+ years experience definitely has something to do with that. Maybe Marlborough Ford should adopt that cliche small business phrase of: "satisfaction guaranteed" and use that as their catch-phrase. I think it highly suits them well!
Thanks for reading my review.
Cheers.
UPDATE - Aug. 8/14
This is an update to my review I wrote a few weeks ago for the purchase of my new vehicle. I recently been having some minor cosmetic issues with the car and brought it back. Without any hassle, Jody and Darren Jacula (Sales Manager) helped me out. They had referred me to one of their contacts for some minor scratch repair on the plastic portion of my bumper and he did a marvelous job at a very reasonable price. Also, today I noticed a slight issue with the alignment of my front passenger headlight and brought it to the dealership. Upon arrival, Darren got the body shop to look after it right away, no questions asked. All-in-all, it was real quick and I was out the door and on my way again in 30-minutes.
Darren and Jody are true professionals and the post-sale service they've provided has been phenomenal. With our family's two prior vehicle purchases, I never had any minor issues come up so this is the first time that I've had to come back post-sale (before the schedule service dates) and I was skeptical if they would provide me with the same level of attentiveness and service. I was blown away that they still attended to me as if I was a new customer and I can't say enough good things about them two. It seems as if they are into building a great business relationship and truly are trying to look out for their customer's best interests, and that the customer is not just another sales figure. They seem genuinely interested in building a trusting, long-lasting relationship with their customers and that is the impression I get whenever I drop-in the dealership.
Again, if you're shopping for a Ford vehicle, just do yourself a favor and go to Marlborough Ford. You can't beat the great experience and service. I am lucky that they've treated me so well to this point and they now have a customer for life right here.
Thanks, Marlborough Ford!
Cheers!