Reggie provided outstanding service in helping me with my trade -in and finding a new vehicle. The transaction was completed efficiently and professionally. I was very pleased with everything and would highly recommend Maclin Ford.
ALERT!!!!!!!!!!!!!!!!! DO NOT SHOP HERE!
The sales staff lie about what features are on the vehicle you're looking the purchase, also a switch flicks off once you sign the paperwork.
I have a sneaking suspicion they knowingly sell lemons.
I bought a 2017 ford expedition, there was a slight rattle that I heard, I brought it up before signing the paperwork and they assured me it was nothing and would fix/ have service connect me to arrange an appointment. 2 weeks after purchase and multiple times calling the dealership they finally called me back and we booked an appointment....... after 3 separate appointments to fix the, easy fix, it's been fixed, with "missing clips, tape and zip ties", turn out the noise was from a fuel line that was missing mounts, and that it didnt come up in there pre-sale inspection.
LONG STORY SHORT AVOID MACLIN FORD LIKE THE PLAGUE!!!!!
I was directed to this dealership by unhaggle website. To my surprise that the sales person and sales manager assigned to my case does not care what I'm looking for. I was treated rudely and finally I bought by 2019 new F-350 from another dealer other side of town.
Very good! Staff was friendly and knowledgeable. In the end,, they were professional and fair in negotiating a price for our new 2016 F159 Lariat truck.
My wife and I enjoyed our experience with Maclin Ford!
Eric was the best salesperson I have ever encountered. Zero pressure, got exactly what we wanted at very low payments. We are both extremely impressed. I would recommend Maclin to anybody. Five stars all the way.
These guys had excellent customer service and out of all the new vehicles we have bought over the years, it was the best buying experience we've had, definitely the most painless All the staff were really helpful and professional but our sales rep (Steven Frankland) was exceptional as was the sales manager, Bruno. When you add the the fact that they gave us the best deal on our truck that no one else could meet, we couldn't be happier.
Went into Maclin today (Feb 15) with my wife and son to purchase a 2019 Ford Edge that we saw advertised out front with a sign in the window, price of $33,999 marked down to 32,199. We went in, spoke with the sales person (Bill) who was great to deal with. Went for a test drive, and went to do the paperwork to complete the purchase. Once the paperwork had been completed, Bill took it in to the sales manager (Madison) for approval. Both men came back and Madison proceeded to explain that he'd put the sign in the wrong car and the actual price was 38,000 and wanted to give me a 'deal' at 36,000. The sign however had a stock number matching the stock number on the vehicle we wanted to purchase. When we refused to make a deal with him for a higher price he suggested we leave the premises and admittedly I was very upset. I got the feeling that he was trying to pull one over on us. It could have been a mistake if the stock IDs did not match but they did and we have pictures to prove it. I feel they were using this as a 'bait and switch' and they need to be held to account.
We just bought our brand new truck!
The staff was absolutely amazing!
David our sales man was a great help. He made us feel welcome and comfortable. We never felt pushed to purchase, and we walked out with exactly what we wanted!! Thanks David 😊
And a big thank you to Sunday in finance for helping to make My dream truck a reality!
You are all awesome!
My Mom bought a car from this dealership just over a month ago and then Marcus (the same salesman) called me and said he had a deal for me as well. He managed to work in all the accessories I wanted for a great monthly payment, and give me a great trade in price for my truck. The finance department, Sunday, was fantastic and all management staff was very accommodating. I highly recommend this dealership if you are looking for a new or used vehicle.
Great experience in purchasing my new truck. Reggie was awesome to deal with made the process quick and found the right fit for me. Lanette was great to deal with also in completing all the necessary quickly and efficiently. Would highly recommend if you are looking for a ford to pay them a visit.
Reggie was amazing! He was quick to find me a vehicle that fit my budget with all the specific requests that I had! Michelle in finance was very quick with getting an approval and kind to deal with. The whole team was welcoming It was fantastic! I would definitely be recommending all my friends and family to Maclin Ford for all their vehicle needs.
A few months ago, I had an issue with my service experience, which left me feeling not favourable about the dealership. Today, I had the opportunity to vet my experience with several people at the dealership, and I have to say that I was treated with the utmost care and respect. They listened to my issue and dealt with this swiftly and in such a positive manner. I have loved this Ford dealership from day one, which was five years ago but had one bad experience. Dan, Sunday and Bruno took care of me today. I am so grateful for how they listened to me, was empathetic to the nature of my concern. They rectified the issue entirely, and I can't say enough on how happy I feel today about and the service level that I experience. Amazing!!!! Thank you, Maclin Ford and a massive shout out to Dan, Sunday and Bruno! Thank you. Maria
Dylan and I wanna send a big thank you to Eric & Lanette with giving us a positive and amazing experience and having us drive away with the truck we wanted! Will definitely return when we decide to get another vehicle! Thanks for all your hard work.
I bought a vehicle through Bruno UTRERA a few months ago and can’t say enough about how wonderful he was to deal with. As a female buying a vehicle on my own I was nervous and slightly overwhelmed by the whole process. Bruno was so respectful and helpful. He was able to explain everything in a clear and simplified way without making me feel less than intelligent. The day I picked up my new vehicle was so well set up that it took minimal time and I was treated in a way that made me feel like a valued and appreciated customer.
Eric and Tye were awesome, provided excellent service and were very informative which made the process of buying my new ford vehicle the most pleasant experience. I found Maclin Ford Dealership provided the best customer service, their integrity was the best I had incurred and my best interest was being kept in mind. Even though I drove further it was the best decision and an exceptional experience. I had gone to Kia, Nissan, Toyota, Honda and other Ford dealerships.
Eric, Tye and Phil and staff of Maclin Ford Dealership are to be commended on their excellence with customers.
So, if you want a positive experience in buying a your new vehicle please see Eric.
Regards L Earl
November 19, 2019
I can’t express my gratitude enough with Eric & Tony from Maclin Ford. They helped me get out of something that wasn’t working for me into something much better suited for me plus saved me money! They BOTH went over and above to help me as my situation was complex and they did everything in their power to help me. It worked as I just drove my new ride home. Thank you so so much for helping my family and I. I will definitely come back!
One of my best experiences at a dealership I've had. Eric from sales is amazing and not pushy at all, and Phil from finance is very informative about everything i need. Thank you so much Guys!!! I highly recommend this place.
I went to Maclin Ford after shopping multiple dealerships looking for a used vehicle. The attitude here was so laid back compared to every other dealership that I visited. The staff, Bruce in particular, was exceptionally helpful and really took the time to find out what would be a good fit for me. Phil in the finance department was also a gem. These guys are on point, I would recommend that anyone looking for a new or used car, start here.
Jay
The guys at Maclin got me into the perfect vehicle on Saturday. I had shown up to look at a small SUV and they quickly had me looking at a much better option at the same price point once we started talking. Patrick went to bat for me to get the deal done and knocked it out of the park. Jim was also a great help and was very personable and friendly when checking in on how things were going. Finally, Tony had me set up on the financial side quickly and had me on the road on a day where I didn't think I'd be able to drive away anything new. All in all, a great crew and great experience buying a vehicle. Thanks to all involved
Nice new lounge, nice staff, but everything takes longer here than other dealerships, from dropping off to picking up!
Vehicle was taken in for a service at 8:00 am. Had to call numerous times to reach someone. No return phone calls from Service Advisor. Was supposed to have a shuttle service by 5:00 pm. Vehicle still in shop - might be done by end of day (after 5:30 pm). Lots of polite lip service ... but no customer service!! Will go to Advantage Ford for reliability! Great at selling vehicles ... used to be good at servicing them ... from a former long-term client.
DO NOT GET YOUR VEHICLE SERVICED HERE. This service department is an absolute joke, every single time I have to bring my vehicle in. 9 times out of 10, no one picks up the phone. When I do manage to get someone on the phone, they can’t find my file.
The rate of turnover in staff here is unlike anything I’ve ever seen, resulting in a continuous state of incompetence.
I made an appointment this week to get an oil change and the winter tires put on. I left it there for THREE DAYS, and when I came to pick it up, no work had been done on it, with no explanation as to why. OIL CHANGE and TIRES, with an appointment, and in 3 days, they didn’t get it done. I didn’t even have a missed call, email, or voicemail from them to let me know of this.
No notes on my file as to why. No apologies from the employee I spoke with on the phone. And when I said I have to come and pick it up regardless because I need my vehicle for the weekend, and asked them to bring it out front for me, he says “I’ll try and get to it”. Never once was I rude to the staff here, and I deserved better than what I got here.
Do not waste your money on a Ford. And if you do own a Ford, do NOT get it serviced at Maclin. I owned a Honda before, and if you want to experience real customer service, and a happy, functioning service department, no one beats the experiences I had at Honda West.
Thanks for wasting my time, and for proving to me time and time again, that improving your customer service experience is not a priority to your company.
Superb service, (great selling techniques!) Eric Reyes was amazing. He sent me personalized videos of the car, and really listened to what I was after. He knew I worked late shifts and catered around that to make the sale happen.
I’m super happy with my Explorer.
Also thanks to Lori, Lanette and Tye for your involvement in my purchase.
(And Tony rocks too!!)
I had issues with my back gate window and on both incidences they had the parts and assisted me with changing the parts...right then and there, and no extra charge.
During their tire sale, they gave me a great deal and informed me of all my options on how the tires worked and what would work best for my situation.
I couldn’t have got a better deal anywhere else and with the wheel alignment I asked for...it was done perfectly and they even showed me the illustration of how my vehicle looked before and after.
I am very grateful for the parts and service staff and how they made me feel like I was the only one that mattered during my time there.
Thank you and I will be back, keep up the great work!!
Appointment was arranged promptly and courteously. Was booked in at the service desk efficiently and courteously. Truck maintenance was performed in a timely manner with a perfectly acceptable wait time in Maclin’s lounge.
Upon completion the service desk went through all details of the service performed including the point inspection report.
A great experience overall.
The people are nice, detailing is very poor. I’ve done a better job for $40 at Canadian tire. Not very impressed with what they go over in an inspection, or think is “Fit to pass” on my used f150. I’m sure they could make this up to me, if they reached out on a follow up. Definitely not the worst Ford dealer in Calgary, but need much work to be a top par dealer. None the less I’m pretty happy with the truck, and got an okay deal.
Misled on a number of points when agreeing the sale as when I collected the car they tried to up the finance payment from what we’d agreed, tried to place extra deductibles on the warranty they offered to include, pushed multiple times for ‘further options’ I said I wasn’t interested in, automatically ticked 5 stars for their customer service on their sheet without even asking me, and kept me waiting for over 20 minutes after my booked appointment time whilst I was always told someone would be with me in 2 minute, and didn’t action all the points I mentioned about the car. Service was poor and largely arrogant when collecting my vehicle which took 2 hours for a simple process, so make sure you stand your ground and don’t get pushed in to anything if you do business with them.
I was back in again today. It was busy. I wasn’t super happy on the wait. Lawrence again stepped in and saved the day. He is worth his weight in gold. Amazing thank you.
2019 I have a great opportunity to add to my previous experiences here. Lawrence has now dealt with me twice. There was an oil change in between that he wasn’t here. I have to say that time wasn’t the same - it was still efficient though. He’s amazing in the service department. He’s very personable. Even if you’re frustrated he finds a way to make it better. I work in customer service and I’d hire him in a heartbeat. Maclin knew what they were doing bringing him on-board. I won’t go anywhere else.
2018 I continue to have great service. First they pumped my tire till I could get in to get it fixed. I used the shuttle driver for the first time. He is an amazing personality. So friendly and talkative. I’d use the shuttle again.
Our overall experience was pleasant. The only advice we have for our new seller, would be to spend more time with an experienced seller. Though, she made every effort to get our questions. In the end all turned out well and we are happy with our purchase. Thank you.
This is the third vehicle I have purchased from Maclin. This time over the last couple purchases in particular was a very pleasant experience.
Kevin was outstanding in going to work for me and finding me the new vehicle that I wanted and went above and beyond my expectations and really made the purchasing process as easy as possible even though I tried to make it as difficult as I could for him with my back and forth antics haha.
Kevin, Chris, and Phil were all a pleasure to deal with and really went the extra mile for me on this deal!
I’d highly recommend purchasing from their team and putting your trust in these gentlemen. Thanks again!!
Lawrence and the Service Team at Maclin Ford are great, and I would not hesitate to recommend after the service I received. His communication on the diagnosis and progress of locating the parts; his efforts to determine if the work could be considered a warranty issue; his commitment and subsequent deliver of that commitment to ensure the vehicle was ready when needed. There were time challenges with being able to pick up the vehicle - so they even delivered it to the home. Five Star service ... Thank you!
We broke down 40 miles from Calgary. After contacting several dealerships...the only one that would help us was Maclin Ford. They may be a smaller dealership but they certainly know how to provide great service. The Staff was excellent as was the service. We were underway later that same day!.
I highly recommend Maclin Ford for all your vehicle needs.....
This is was my first time buying a car from a dealership and I honestly had one of the best experience. Allan (Sales Rep), Chris, Lanette and the rest of the team are very nice, they were very honest has absolutely zero pressure sales tactics. Gave us the car we were looking for and the car has exceeded our expectations. Gave me a deal i could not refuse, they have treated me exceptionally well, very friendly people and i would highly recommend Maclin Ford to everyone.
Kevin McLaughlin is amazing! He went over and above to make my purchase as straightforward as possible. I walked out in a couple of hours with a brand new car. Lanette Andreas is amazing also. Thanks to everybody that helped me today
Product Advisor Tyler was very knowledgeable, courteous and helpful. He made sure everything was perfect. The deal I got was amazing. I never felt pressured ever . Lanette the Finance Director made sure I felt completely comfortable and understood all aspects of the contract. Wouldn't hesitate to see them again for future purchases. Thank you Maclin.
Sales guys Steve and Tye were great. They were prepared, and went straight to work for me. I test drove a truck as some one else appraised my car and I was out of there in 45 minutes with a decent trade offer and price to consider.
For anyone looking to purchase a vehicle at Maclin Ford, I hope you are lucky enough to have Kevin find you the best vehicle and guide you through the process. From the first point of contact, Kevin will take great care of you, go above and beyond and truly set the standard for your experience. Kevin is an absolute pleasure to have worked with to find the best SUV to fit my needs, even selecting my favourite colour and his effort didn't stop at just purchasing a brand new vehicle, he even went above and beyond to provide great advice for how to bring in my old truck! For the first time in a long time, I know that if anything happens the Maclin Ford family will be there to take great care of me! I can't thank Kevin enough for such an amazing experience!
I was very happy with the service that Maclin Ford’s staff provided me. They were able to find me and my family with the PERFECT vehicle and provide me with financing options that suited my budgeting needs. I will be recommending them to everyone I know. AWESOME JOB!
I can’t remember the last time I met so many happy, helpful staff, from service to parts and the sales person that just happened to be there at 5:55 pm. These people went the extra mile to help me even after closing time. The Service booking person also went the extra mile. She and another Service person were very helpful and happy to serve when I dropped my car off.
Great experience here every time! I just bought my second vehicle from Maclin Ford and Steve Frankland in sales was great to communicate with. He gave us all the details we needed and made us laugh which doesn't hurt! An enjoyable experience that has made us loyal customers to this dealership.
This was by far the best service I have ever gotten. This was my first time looking for cars and I went to many dealerships before coming to maclin ford, it wasn’t Until then, where I felt that they were actually interested in getting me a car I wanted and like rather then them making a sale and getting paid. They truly do care about their clients and help you choose what you want and need.
Great Customer Service. Everyone was very friendly and I was not rushed or pushed I to buying a vehicle. I just purchased a Mustang and the staff are helping me along with all of the add-ons. I will definitely be back, and highly recommend Maclin for your next vehicle!
This was my very first car that I was buying totally on my own and the staff here were the best. They made this purchase so easy and were all very helpful. It is a great place to get a car. Keep up the good work. Not only did I come away with a car but I also won a BBQ as a summer contest they are running. A little extra perk!!!!
Really impressed with the customer service we received with regards to an unusual noise our diesel truck was producing. The team went above and beyond to make sure the issue was fixed and we were satisfied. The problem we had was very unique and it was hard to detect where the issue was coming from. The team had to drive the truck for a few kms to reproduce the noise and once the issue was fixed they took it for another drive for a final quality check. Just an incredible above and beyond customer service.
While we had some issues with getting updates on the progress of the fixes for our truck, this was NOT at a fault of the dealership. They did leave us several voice messages that just didn't come through on our phones properly.
Huge Thanks to Mike, Connor as well as Sean (or Shawn) who helped us make sure we leave as happy and stratified customers. Will definitely take our truck for any future fixes here!
Thanks Team, Keep up the good work!
The customer service was excellent throughout the process. I was explained all the product features clearly and the salesperson was extremely knowledgeable and answered all my questions. I was also given a detailed review on the vehicle operation when I picked it up and got assistance in setting up the app. In addition, my trade in of my previous vehicle was handled seamlessly and my financing options were explained very well. My purchase was handled efficiently and professionally. Overall, I was impressed with the high level of service I received from the staff at Maclin.
Very helpful staff. Sheena and Jeremy were very attentive throughout the entire process and made sure I was always taken care of. What is usually a painful and long process was made quick and easy and I have full confidence in my new truck and the deal I got.
I was stressed having to replace my vehicle after an accident. My sales person Steve was amazing and helped me find exactly what I needed in a price I could afford. He was helpful, understanding and happily not pushy. Angela made the financing easy and stress free. The whole process was quick and I felt understood. Everyone I met in every department was friendly, knowledgeable and helpful. I’m so happy with my new escape and my experience at Maclin.
I went in for scheduled maintenance for my Escape, with no engine issues that I was aware of. I was informed of some issues that should be addressed and had the issues fixed, which was unrelated to the new issue. Almost immediately within leaving the dealership the check engine light came on. Thinking it might have been have just been that they forgot to reattach a sensor or something I informed the service rep that I had been working with and brought it back at the first available time to me to be checked out. I couldn’t bring it for a few days and the rep wasn’t in that day I brought it in so I worked with another rep. Once it was scanned and checked, I was informed that a part was damaged in a separate system (it was just a sensor so it was not harming the engine or vehicle), but the cost is a little pricey for the repair so I declined to get it worked on immediately and would contact the rep I had been doing the previous work with to see if we could sort it out as the last repair was expensive too. I called and left a message with the rep I had been dealing with. The rep has yet to call me back a few days later.
Either way upon looking into where the now damaged part is, I found that it is right beside the extra work that was done to my escape.
They didn’t inform me that it was broken when doing the scheduled maintenance among the other issues they did inform me of. I find it doubtful that it broke immediately after leaving the dealership. This leaves me to conclude that it was damaged unintentionally during the work they did on my escape but the service rep working with me has not responded to any communication since I initially informed him the that the engine light came on and he told me to bring it back and they would look at it.
Edit: Over a week since the last call I left and the service Rep has not returned a call. I would not recommend getting work done here as you spend thousands on maintenance and they break something else and won't return calls
Great customer service. Jen Foster in the service department is amazing. The whole staff is friendly and will go that extra mile to make you happy. Been dealing with this dealership for 10 years and only once did i have an issue and it was just a learning experience for a new guy in the service department nothing major. I have bought 2 brand new F150's from here as well as spent 12 grand fixing an older F250 I had years ago. I would recommend Maclin ford to anyone for new vehicles and service.
Roman (sales) and Paul (used sales mgr) did a good job putting the deal together. Got as much for our trade as they could, and we are happy with the Jeep we bought. A couple of things at the end of the experience and this is strictly constructive. As a manager, these are the type of things I want to hear about to make a business better: I had forgotten about the new winter tires I had on our trade in. I asked Paul if I could bring our all season tires and have them put on so I could keep the new winter tires for our daughter. He said I would have to pay to have them changed over. He also said there wasn't time as someone was coming to get the vehicle right away to go to auction. I realize this was after the "handshake" on the deal, but couldn't something have been worked out? I lost a set of brand new tires that our family could have used, and have a set of all seasons in my garage that I'll try and sell. Also, when we drove the Jeep away after it had been "detailed" for delivery, the interior still had gravel on the floor, and exterior was cleaner, but it was obviously a hasty job as there was still dirt all over. Inside the yellow inventory sticker was still stuck to the windshield (left a mess of glue I need to deal with), and dealer signs on the floor of the back seat. For a 5 star rating, these little things need to be looked after. I would still recommend this dealership. Like I said, Roman and Paul did a good job putting the deal together. When it's time to trade off our F350 next year, I'll still give them a shot at the business, but I'll pay close attention to the little things BEFORE the handshake!
Quick and Easy deal with Mark Duffin. . Treated honestly . Dealt with promptly. Business manager Chris also strait forward. Do your research and make a reasonable offer based on market value. It was painless.
Fantastic!
We dealt with Graham and he was great! When I got there, the truck I wanted was out front clean, full tank of gas, and started so it was nice and warm :) when we got back from the test drive he was waiting there to great us and answered any and all questions I had. When we went back to make the deal, he came out again and greeted us, held the door open, and even took the extra time to make sure things went smooth (even was late leaving for a family event!).
Candace in finance was also great! Very personable and genuine.
Highly recommend Maclin Ford!
Yesterday was the 3rd time I had visited Maclin for minor maintenance and again I got multiple calls letting me know what need to be fixed and a friendly guy on the other end of the line asking if I would like it done and how much it would be. Not once have I picked up my car feeling ripped off.
This was also the second time they fixed mistakes from another dealership in Calgary for free!
Thanks Again
12/12/12 Had another Oil Change yesterday, still great service. I didn't even have to step out in the cold, I drove right into their service bay. Greg was fantastic as usual, they even recommend I get new tires, but didn't hassle me to get them instantly.
09/24/12 Brought my 2010 Escape in, was happy with the service, they offered to have my broken windshield wiper replaced, which had been bugging me for 2 months. Would recommend them, and will be back for my next service.