I had taken my Cadillac Escalade in for an oil change. While waiting I witnessed the owner Jason and his general manager, yelling at a young employee in front of numerous customers. I told them how unprofessional it was, they asked why I was at the dealership and they proceeded to tell me to take my vehicle elsewhere. I sat with the sales manager (tall, bald weird looking guy to get an idea of monthly payments for a new vehicle for my wife. He told me if I have to ask what the payments are I probably couldn’t afford it. How unprofessional and rude! Keep In mind, if they treat employees like that, they will treat you as a customer like that. Tom
Exceptional service from start to finish. I just picked up my 2021 Yukon Denali from Taylor AutoMall and I cannot express how good the service was. Jenn and Travis were amazing to deal with. Jen made sure my questions were answered promptly and with accuracy. Travis made the paperwork process seamless. Absolutely the best service I have had purchasing a vehicle. Very professional group and recommend anyone who is looking for a new or used vehicle to visit Taylor AutoMall. Thank you Jen and Travis for everything.
Excellent and quick service. Had a problem with my Bolt fast charger plug. Every ok within an hour.
Merci beaucoup.
Paul Leduc
Brossard qc
Just bought a new 2020 Corvette and I absolutely love it! I dealt with Travis and Brendan. Both were a joy to deal with! Looking forward to enjoying my new toy!
My advisor went out of his way to ensure that I was provided with timely updates regarding the status of the work that was being done on my car.
My advisor went out of his way to ensure that I was provided with timely updates regarding the status of the work that was being done on my car.
I have never seen worse service workmanship in any gm facility. The car has been in and out for the same problem for over 6 months. Still not fixed or even diagnosed. Welds on my car a subpar, they damaged the vehicle and now claim it was not them but instead me when they picked up and dropped off the vehicle. I could go on and on but all I’ll say is make the trip to Gan Chev, wish I had done the same all these years. One trip to gan and my vehicle is tip top plus they made my life and bill easier for all the hassle and hardship at Taylor.
Bought a new truck there in February, called to get an appointment for its first oil change on July 28th, they gave him one for the 29th at 8. The coordinator Angel told him there was no where for him to sit, he.would have to stand outside. He has an illness that makes it nessary for him to use a cane as he is very unsteady on his feet and could not possibly stand for that amount of time. I called Angel back to see if I could make some arrangement for him to have a seat at a socially acceptable distance, she said absolutely not, that was there policy. To make it worse his appointment wasn't for 8 it was for whenever they took it in. Technically he could have been standing outside for a long period of time.
I called Peter Smith in Belleville, they have cleared out their show room and set up chairs according to the Covid guidelines. They also have a tent outside if a customer would rather sit outside. They gave us an appointment for 9:30 on the 29th which went very well.
So Taylor Auto Mall, if an 83 year old woman shows up to have her car serviced are you going to tell her to go stand outside, and what about if its pouring rain out. Extremely poor customer service.
Peter Smith will now get our business for servicing and any future purchases.
I service my car at my dealership where I work ( ford) and a technician noticed that my passenger side axle seal with seeping so naturally I took it in under warranty as I have Factory powertrain warranty still I got a call that my car was done and that the seal wasn't replaced that it's normal for it to seep and that they printed out a technical service bulletin and put it on my seat and that I should educate the technicians at my work about Chevys
I also had to pay a diagnostic fee.. but they lowered it from 150 to 40$
This is absolutely unprofessional
Beware of this company My father tried applying for financing because he found a truck he liked through Taylors the lady that was in charge of Finance said that his bank would not Finance the truck and they went to a third party lender but while they were going to a third party lender my dad called the bank and asked why he was refused and I guess he wasn't refused they approved it but Taylor's denied him anyways even though the bank said yes not to mention while this was going on and they were just stringing him along for a week and a half when they got the approval the day after he
applied from the bank BEWARE of this place
I went their to buy three cars. For my business, I was all set up by sells person. Then they told me to meet financial planner. I went their.
I asked if I can meet general manager at the site because I was looking forward to more cars for my workers. She told me you can't meet manager like that he is busy. First that sells person told me you can meet him and financial manager told me you can not meet him like that. I am student. I was saving money for 2 years. Just so that I can buy car.
They told me your off the track you are not your self. Dude I paid million dollar to Canada just so that I can start business.
I think I need to find store who dose not think I am mad.
Recently brought my vehicle in for service and an oil change. The service staff were great and the vehicle was ready when promised. Very happy with the staff and management at Taylor Auto Mall. They have always been very courteous and professional. Great dealership to deal with as they always do their best.
My wife’s 2011 Chevy Cruze had 69k and a leaky water pump (remember it’s 2020 now). Contacted Taylor for service. Staff were very professional. Turned out my model had an extended warranty bulletin for the water pump (10 years or 150k). Taylor serviced this free of charge. Money saved went toward and oil change and valve gasket leak (I knew of the need for both these prior). Taylor is honest, professional and their service and care was top notch. Thanks to all the staff at Taylor. Great job.
Buying a new car is not always the easiest and most enjoyable task, but the purchase of my 2019 Corvette could not have gone any better.
The professionalism shown by Al Warren was a pleasant departure from the typical attitude displayed by some Sales Consultants. His easy-going manner and good sense of humor made the buying experience one of the best that I've experienced in my 45 + years of buying cars. Add to that his extensive product knowledge, honest approach and down to earth demeanor and you have a great basis for buying a new car.
Interactions with Sales Manager Brendan Fielding and General Sales Manager Travis Stevenson also proved to be positive and enjoyable. Both individuals displayed a high level of professionalism and competence.
The car was delivered on-time, in perfect condition and exactly as ordered. The sales team at Taylor Auto Mall is, without a doubt, one of the best in the industry and can be trusted to do what they promise.
Just dealt with the friendly knowledgeable staff at taylors and we are in a vehicle we need at a fair deal.
Minor hiccup on delivery date not a big deal the posetive overall experience overshadowed it.
5 ⭐
Love the sierra
Carlos friendly and polite salesman
update: had a hard to find noise in my truck, the service team went at it, listened to our complaints, found, and repaired the issue, took a few visits, but they got it!
Harry in sales is amazing, and finance manager is great. But unfortunately Brendan fielding is rude and very arrogant. I would not come back to purchase for this reason.
Greg is the superstar sales man! He was patient, kind and thoughtful during the whole adventurous process of getting my new car.
I love my 2019 Chevy Cruze.
Big thanks to the team at Taylor Auto Mall!
Some nice-looking vehicles.
My GMC Acadia broke down 45 mins outside of Kingston from driving across Canada. We got it flat bed towed to Taylor automall for service. We found out the sensor modules were the problem. A previous problem that had occurred a year ago that I brought into my hometown dealership (Sherwood Buick GMC). Long story short Sherwood Park GMC tried to charge me over $1000 to fix this issue when Taylor AutoMall said it was covered under module warranty. Needless to say I am thankful for Rob at the service desk and all his help I'll be bringing my vehicles to service from here on out. Thank you for your honesty and integrity!
I made an appointment with taylor auto for a simple task. Program 2x key fobs and cut a key. After 1.5 hours the car didn't even go in the shop. After 2 hrs total wait. The car was in the shop for 6 minutes total for the programming. I was charged a half hour labour, which I agree with. If the service was on schedule I would have paid two hours labour for the service. The unjustified wait is what merits my 3 stars.
***update*** in response to the owner's reply below. I will not be emailing or calling, your business had it's chance to gain my 5 star review at my visit. I feel that if you wish to improve your customers experience you need to take there time as valuable and not book appointments that are built on sand.
We had Sean Burke for our salesman.
He took us through the whole system of buying a vehicle with ease and exceptional knowledge of the vehicle we were buying. We are very pleased with his excellent service.
It was such a lovely experience purchasing a car from Taylor Automall! Alan Warren was so helpful and I got the cutest little car with so many great features! Thanks!!!!
I would like to thank Krista at the service desk for an outstanding job done in caring for my wife's Cadillac, and my well being. This was my first time to Taylors and Krista took care of our service needs like a pro. After the vehicle was serviced, she brought the car to the door and even checked to ensure everything was fine when I momentarily stepped out of the vehicle to find something in my pocket. Thank you Krista. It's people like you that bring people like me back.
Kevin Breau
Good service overall. Friendly staff. Reasonable wait time for getting diagnosing work.
Wow, such a professional impressive place. Scot the consultant listened to our issue & provided an honest hopeful solution to our problem. Within 3 hours we heard back from Scot with positive results & problem resolved. From a quote of $3000.00 (from another dealer) with no confidence to $300.00 after Taylor’s professional mechanic solved the issue. So happy with Taylor’s & will use them all the time. Highly recommended. J & C (Carrying Place)
Quick check in and shuttle to work. Work on vehicle was great with no ridiculous upselling. Oddly Taylor service staff had more familiarity with my diesel vehicle than the dealership. So, work recommended and completed was done at a fraction of the cost compared to vw Kingston.
I received generous trade in value from Taylor Automall. Al Warren insured my new vehicle was ready that day. The service was exceptional, even though they were very busy. The waiting area included a mini cafeteria where they had the best chocolate brownie homemade by Anjel and Cathy. When I was presented my new vehicle I also received a nicely wrapped box of homemade cookies!
Went in for semi annual check and oil change. Staff was courteous, friendly and professional. Service was on time and on budget. Would recommend Jerome Taylor Chev Olds any time.
Service call August, handled quickly and efficiently. Would recommend Taylor’s anytime.
I was able to get an appointment for a safety inspection on quite short notice. Once there everyone was friendly, the service centre was in very good condition, and the job was done in good time.
(Update) However, I discovered a documentation problem a couple days later that has tarnished things somewhat.
Donna was amazing to work with. She kept us up to date with the progress of our order and made sure that we were comfortable with our new Bolt. (5 out of 5)
My recent experiences have left me a little less positive. The excuse given for not being able to fix my car in an expedient manner was that it was a new car and parts were hard to find. The inflection of the comment suggested that that was my fault not theirs. It has now been months and no one has bothered to call, message, or email me. While the issue is not dire and my car is still able to be driven, it does make worry about when there is a real issue, what happens then?
my experience from start to finish blew my expectations out of the water. Jan, Bonnie and the team at Taylor took care of us down to every last detail. i didn’t feel pressured to buy and all communication was open and honest. there is nothing hidden or withheld. they were patient, informative and worked with me and my budget. i left feeling confident in my purchase and beyond happy! i’ve been spreading the word about my experience and will continue to. thank you again!!
Buying a used truck was made simple with salesman Matt Lakins. Friendly, informative and went above and beyond to make my truck buying experience a pleasant one. Highly recommend Matt for your vehicle buying needs.
Jan was an absolute joy to talk with. She provided details and information in a timely manner with great customer service.
Thank you Jan!
What a great experience, I took my truck in for what I thought was a needed brake job and they called me and told me that my brakes were still fine.
Who does that? An honest repair shop is out of the ordinary.
Thanks for being so honest and saving me $1300.
Never been so badly served. Got an appointment to address a recall for 10AM on a Wednesday, the car was not ready until the next day, and after I called to inquire. Upon picking up the car, what ever material the mechanic had to move, was left on the floor passenger side. Taylor AutoMall thought me a valuable lesson, if you are not a paying customer, you are not worth their time. I will never bring my car there again.
I recently purchased a Chev. Traverse 2019 and love my new wheels. So much space, it's got everything and even more than what I need. The technology is amazing makes driving fun and so much easy. It is a bigger vehicle my family likes the flexibility and comfort. Cheers to Tom for all his help to work the finance so I can afford it. He has been very patient with me to find what I would like best! Thanks again!
I recently purchased a Chev. Traverse 2019 and love my new wheels. So much space, it's got everything and even more than what I need. The technology is amazing makes driving fun and so much easy. It is a bigger vehicle my family likes the flexibility and comfort. Cheers to Tom for all his help to work the finance so I can afford it. He has been very patient with me to find what I would like best! Thanks again!
With the process of leasing a new vehicle (Buick Encore) and trading in my car (Malibu) - Donna Tregunna was exceptionally helpful in keeping everything non-stressful. She was ready to answer all of our questions and organized all of the details for us. Her sense of humour also made the experience one that I will always remember. In the future I will certainly encourage friends and family to go to Taylor's if they are looking for a vehicle - whether new, used or leased as the service is great. Thanks. Kathy
Service was great. Had a great conversation with a fantastic sales rep. She helped pass the time while my truck was serviced.
First time customer so not aware of the way things work with this dealer. Called in to schedule an appointment and was told by the lady on the phone that no appointments were required for oil changes. Easy enough, however when I packed up my child and drove into town for 8am right when it opens I was asked if I had an appointment to which I responded, no I was told I didn’t need one. Apparently weekends are different, which would have been useful information to be told ahead of time prior to driving into the city with a newborn. Pretty frustrating all things considered, I mean is it really that hard to give customers a little more information instead of rushing off the phone.
I am always impressed at the wonderful service received at Taylor’s. Both with purchasing my vehicle and in their service centre. I’ve been dealing with them for just the past year, however my mother dealt with them for years. Again, both in purchasing her vehicles and with the Service Centre. Highly recommend Taylor’s Automall!!!
I purchased a used vehicle with a trade in and did it all over the phone. The sales person was quick to respond and was a pleasure to deal with. The vehicle was as promised and the same for evaluation on my trade in. The actual changeover and document signing were accomplished in about 40 minutes. I would highly recommend Taylor Auto Mall.
This was my first time I've had my ATS at the Taylor Mall, staff are funny and have great banter with each other. Definitely check them
A wonderful experience with Donna and Bonnie looking after our every need. Never felt so much at home(NB) as sitting in the chair with Donna explaining everything to both of us. Taylor is very lucky to have two such knowledgeable women on his staff. We personally would like to thank both ladies for their professionalism and friendship. The vehicle is everything that we expected it to be. Comfortable, peppy, and loads of room. Thank you again for a wonderful experience.
I just got my car from Taylor AutoMall, Carlos Lopes the Representative who assisted me, gave me the best advice and helped me with a great deal! The car can't be in better condition, I'm so happy with it. I can say that Taylor AutoMall, Carlos Lopes and Bonnie really know what excellent customer service is. I will encourage all my friends to go to Taylor AutoMall and buy, they won't only get gorgeous cars at the best price but also an unforgettable experience!
I bought this car from Carlos at Taylor auto mall. He is very kind and good guy. He helped me through all the processes and it was a pleasure doing business with him. I would recommend him highly.
The service is amazing. They are very helpful and you vehicle problems is taken care of very quickly
Awesome they are very helpful even after the sale will be back when I want a new one for sure
Went today to get an oil change and new summer tires put on. I asked them to check my horn as it stopped working. Was told it would be about 2 hours.
They told me I needed a whole new horn system. When I said I wasn't doing it right now they suddenly could get it to work for now. Was there for 5 hours!!! Also had to pay for 2 wheel alignments cause it wasn't aligned after the first time!?! Really feel like they took advantage of me! Not impressed!
Been my auto dealer and maintenance/repair locale for years. Not the cheapest price in town but loyalty pays off in my opinion. Always treated very well there by staff who I know on a first name basis.
I travel across Ontario for work and recently had my oil changed at a Chevrolet Dealer in the GTA. Once out of town I noticed a oil leak coming from my Oil Filter and cleaned it up with a degreaser. When I reached Kingston I noticed more oil and stopped into Taylor Chevrolet and asked if they could take a look at it. The man in service department gave me a very hard time and suggested I was wasting his time because I wouldn't be a returning customer getting the service work done at Taylor Chevrolet. They looked at my truck and said the truck just had not be cleaned after the oil change and whipped it off. When I left Taylor Chevrolet I pulled into the next driveway and it already had oil residue all over. I have never been so dissapointed in the level of customer service at a dealership.