First time using Will’s for service of my GMC truck and I am very impressed. Quick, professional and thorough service center! I will be sure to go back and tell others to give them a try!
Great service. Quick and efficient. Sales person David Poljanowski and Ashley easy to work with for purchase of a used vehicle. Website easy to navigate and we drove in to test drive what we saw online. Greeted quickly and the whole process took very little time.
Karen K
Service team is knowledgeable and efficient. Brakes and oil done on my truck. Very happy with work.
Positive experience with FIX Grimsby with the repair of my car. Lucas is very friendly and listens to any concerns you have. Received a phone call when car was ready
Great sales rep..patient and knowledgeable (thanks Dave)
Excellent service!
Excellent service,repaired my car issue.
Very happy with Wills service department and sales staff
Fantastic service as usual. Highly professional and respectful
Roy, Ashley and the rest of staff provide a friendly and unrushed atmosphere when purchasing a new vehicle
Questions are always answered and encouraged
This is why I always return, and refer Will's to all my friends and family
Excellent place of business great service. Service manager Jim Macanery is a professional at his job!!! We buy and get all our vehicles serviced there. We definitely recommend wills yours truly Juhasz family.
They helped me when my car broke down unexpectedly. I had no appointment, but they were able to get me in and out within a couple of hours. So far the repair has been great.
Amazing customer service and safety taken- especially during heightened precautions due to Covid.
All the staff and the owner are always willing to go above and beyond for their customer.
Darren Gibson was very helpful in sending photos of the truck to me late on a Friday afternoon. He was most accommodating when I went to see the truck on the Monday in the Covid-19 era. Great to deal with. Thank you.
Had a very good experience at Wills, John at the service centre was great and so was everyone else, even wearing masks you could tell there was a smile. We were happy with the service and the cost.
Due to the virus they wiped the steering wheel and vehicle controls with a cleansing agent.
Thank you for caring.
Patti
Due to the current situation of our new normal, Wills provided excellent service to keep me safe and their employees safe. Safety measures were set up outside the entrance to minimize contact, including hand wipes and hand sanitizer. The service attendant sanitized the door handle and steering wheel of my truck before and after the service. Even when paying, everything was sanitized. My truck was ready in sufficient time. Friendly customer service.
Was able to get quick appt. for winter tire change.
upon arrival, not easy to understand what to do.
Understandably, no one is allowed to enter the building and they have a tent but could use some signage or instructions On what to do upon arrival.
I asked how long it would take and was told “we only have 3 technicians so it will be about 1.5 hours”
No problem but didn’t need to hear the “ only 3 technicians “ part. If they could not accommodate , they should not have made the appointment.
I walked back home and waited for a call. They ended up calling me after 2.5 hours. 4:20 pm. And then informed me the gate closed at 4:45.
They left a paper in my car stating my steering wheel had been sanitized for my safety.
Anyway, this new way of doing things is new for all of us. Tires got changed and all is well.
I was early for my appointment, but I was met by John who told me what I had ordered. I had ordered my tires to be changed to summer tires. I also wanted an oil change done while I was there. John said it would take two hours. I sat and read a book for almost two hours when I was sent to the payment desk to pay for all the expenses, including storage of the winter tires. The waiting room where I waited for my car was arranged in a configuration of five chairs which were each at least 8 ft. apart. I was able to isolate myself during the wait.
Thank you for the good service.
Mary Kimberley
John was so helpful! The ladies in the service area were very friendly also. During these times it nice to feel welcome! I appreciated their customer service.
Purchased 2020 Chevrolet WT Z71 work truck
Stephen Heczko suggested 👉 Factory order a truck that would be a good solution for our 1500 acre grain farm. He worked with us to Spec out a truck with correct options in which would be able to do work as well as look great !
Plus it came in within our Budgets.
Great Business Solution for our Farm 🤙
We just purchased a new 2020 Tahoe Premier this past Jan. I highly recommend Wills Chevrolet in Grimsby. Dealing with Roy Bourne was a pleasure, a good old fashion straight to the point sales man and always looking out to satisfy the customer. Definitely my kind of guy! Sale managers John was a great assistances showing us the outmost respect while purchasing this beautiful piece of machinery. Business Manager Ashley Strickland was a very kind professional person that finalized our paper work and she was helpful with her expertise in extended warranties. Overall a great in and out experience!! Keep up the good work👍!
As a proudly Canadian company, manufacturing in Canada and employing some 180 Canadians in the process - our whole ethic is to keep things within Canada where possible and more importantly to buy locally. We're well aware that GM do not build the Silverado in Oshawa now and that the latest vehicle addition came from Texas, but St Catharines remains a GM town and many in our community rely on GM for their direct or indirect welfare. Buying local and supporting Canadian jobs isn't an option, it's a basic necessity.
The service and professionalism at Wills Chevrolet has been outstanding. Thanks to Darren for making this simple and painless.
I have purchased many cars, this is the first time I have purchased from Wills.
I wish I had purchased all my cars from here. The sales Rep Roy was fantastic, answered all my questions over several weeks. Was not pushy in trying to sell me things I did not need or want. Picking up was another great experience and was quick. All I can say is this is what other dealers show be like. I will recommend to anyone looking to buy a car to go See Roy and purchase a vehicle from Will.
I promise you will not regret it.
After an accident that left our car written off, we needed to purchase a vehicle quickly. We didn't have the joy and excitement that usually comes with this type of purchase, so we weren't looking forward to the process. Darren (salesperson) and Jackie (finance) were amazing to deal with. They were down to earth, relatable people, who even made us a laugh a few times during a stressful period. We were relieved to feel like the dealership wasn't taking advantage of our situation (being somewhat desperate to purchase quickly) and provided fair pricing. When we add a second vehicle to our family, we will definitely return to Wills for another Chevy. Thanks Darren, Jackie & Team.
Good morning. Always a great experience at Wills. Joe Smiley from the service department is very polite and engenders a sense of confidence. The work was performed quickly and satisfactorily. Thank you!
Great service from Roy as always. Purchasing a car for my granddaughter and he was extremely helpful. Jackie in the finance department was great . Service dept.is the best to deal with, professional and helpful at all times. Thank you to all!
Came to Will's after being disappointed by a few other dealerships. Worth the drive! Friendly service. Timely. And fast. Definitely recommend.
Very easy to give you guys a 5 star rating! Everyone I’ve encountered at Wills has been very friendly and accommodating... the service to my vehicle is always completed on time, and with outstanding results. Joe in service doesn’t skip a beat and I truly appreciate the entire team’s honesty and no-nonsense approach to my vehicle’s care!
👍🏼😀👌🏽
I was taken in right away and service was excellent. Spoke with Jim MacInerney abut new trucks and had great conversation. Dealt with Joe Smiley in service and he was very helpful and courteous. Certainly would come back for next new truck
The whole team at Wills is great! We have purchased several new vehicles from them. We wouldn’t want to deal with anyone other than Roy and Ashley.
My experience with Wills Chevrolet exceeded my expectations. As usual, Dan Wilson was very helpful and kind. He is very personable and friendly. The other staff there were welcoming and friendly. The process went smoothly which was appreciated. I highly recommend Wills Chevrolet.
Service is alwys done in a timely manner and any unexpected problems are instantly relayed to the customer. Joe Smiley is one in a million and also answered a couple of questions I had concerning my transmission. The hydration bottle was an unexpedcted surprise. I did donate to the Alzheimer campaign they were running ( three cheers for that) and enjoyed a coffee and a cookie. There is no place better for service. Also had a computer lesson on scheduling my service appointments online.
It was our first time buying a brand new vehicle and we were so happy with the whole experience at Will’s! Dan was excellent; personable yet professional, he guided us through the process and we couldn’t be more pleased! Thanks Will’s!
Easy to get an oil change appointment. Actually same day wow. Finished in less then 20 minutes. Great service friendly staff!!!
It was a great experience. I showed up after travelling half way across the country and the staff were very quick and friendly to do what ever they could for me. I would recommend this dealership to anyone in need of service.
He loves his Truck! Thanks Wills!
Always fast and courteous, not to mention the car is good to go again leaving us confident to drive it north on our vacation the next day. Shuttle service was great also as it helped with some time conflicts that we had. Thanks again and see you in the fall.
Very friendly staff, answered every question I had. Did a thorough job and timely. It was a pleasure doing business with them. Pricing was great and no up servicing or pressure was put on me. In fact I saved 1000$ and felt safer with my vehicle in their hands. Thanks
Fantastic from drop off to pick up. The vehicle was repaired perfectly and the timeline for repairs was right on time.
Would highly recommend their services.
Very happy with my experience having my car repaired at Fix Auto at Wills. They were very polite, made me feel comfortable and explained the whole process clearly to me. They did great work on my car and ready to pick up exactly when they said from the start. I will use them again hands down. Also thank you for cleaning the car interior for me! Was a nice surprise!
Received a next day appointment for a safety I needed done urgently. Great and prompt service. They even fixed a light that was loose on the back end for me. Would definitely recommend
Great customer service and car (complete brake job) was done in a few hours. They even called a couple of days later to make sure all was well with the car. Will definitely go back!
Very happy with the service results and the price was fair. I expected a more pro-active communication experience. Dropped the car off at appointed time of 8:15 am. Picked up the car at 10:30 am 2 days later. I made 5 phone calls to find out progress, estimate, status and eta (twice). Did not receive one call from the dealer. So my rating is about the end result.
This was one of the best car-buying experiences of my life. The process was quick and easy... and no high-pressure sales tactics. Thanks Dave and Wills Chevrolet!
Great experience buying a used car. There was no pressure and I felt like they had the best selection. Would recommend for used cars.
My feelings are mixed about this place . First the posative . They did an amazing job on my truck and when it was fixed it ran perfect. They also provide shuttle service which was good too. When I first called however I was kinda upset 120 to scan my truck.without any repairs they wanted 120 which makes their job easier. I had to take it to my garage get it scanned then bring it there. They definitely ripping people off that way.
Purchased an as-is Jeep here back in the summer. Even coming to see something that was as-is. We got the 5 star treatment from Jim the entire time. The whole process was easy and they went the extra mile to make sure we were comfortable with our decision to purchase the vehicle. Now being months later, we're still thrilled to have the vehicle. We'll definitely look at Wills again the next time we need another vehicle.
Awesome service and great people. Dealt with Jose and he was friendly, personable, and knowledgable. I live in St. Catharines and drive to Grimsby for any and all servicing including oil changes. Also Jose will talk baseball with you. Go Jays!
With all of the websites, commercials, apps, and social media among other things, buying a vehicle can be stressful with information overload. I have news for you, Jose Sanchez at Wills Chevrolet Buick GMC in Grimsby made my experience STRESS FREE and FUN!
Jose took the time to listen to my needs and concerns and accurately assessed my situation. It was very refreshing to deal with someone so knowledgeable, patient, and caring (even though I was so indecisive!) I absolutely love my Chevrolet Colorado and will not buy a vehicle anywhere other than at Wills after this experience.
If you're reading this because you're looking through reviews on dealerships trying to decide where to go, trust me I understand how you're feeling..go see Jose at Wills and you will be very happy you did!
Thank you Jose!
My experience at Wills was nothing but the best.
First off after going to many dealerships in the area, they finally had an actual Chevy Colorado on the lot. After speaking with Jose Sanchez the salesman i dealt with, we decided a lease would be in my best interest.
Not only did Jose know everything there was to know about the Colorado he opened my view on a lease. Which is practical for me at this time of my life.
Both visits at the dealership I was happily greeted. The showroom was always full and very organized. I was also given top dollar on my trade in.
It was a great experience dealing with Wills Chevrolet Buick GMC and Jose Sanchez. I myself would go back again and recommend anyone.
Jason
Friendly service advisors. Good team!
Great & Knowledgable staff, very pleasant and accomodating