Went in for a routine oil change a week ago and got other important service completed while I was there with no hassles what so ever. All done before my kids tablets died! Keep up the good work!
GM went above and beyond. I have young kids so stick around the dealership until the work being done on our Terrain was complete was not ideal. Having one vehicle, we are not able to easily get a ride back to our home. They came to us to pick up the vehicle so that I did not have to work around my kids nap times.
I had given them three things to look at and they resolved two of the items and told me it was too early to do the brakes (third item as I thought it was time for them to be done). Honesty is the best policy.
Thank you for the fantastic service. We will be back :)
The presales work the salesperson and staff did prior to our arrival from out of town was wonderful. The in dealership sales process took longer than it needed to be but for someone from the Vernon area it wouldn't be burdensome. Love the new car!
We are very pleased with our 2014 Silverado, Robert was very helpful and professional in assisting us with the purchase. Teresa was awesome in finalizing the paper work. Thanks Ron & Sharon Jenkins
Bannister has a great selection of new and used trucks that met my needs. The salesman was very knowledgeable and helpful. I got a great deal on an amazing truck that will serve me well for the next 10 years.
I recently traded in a 2007 Suburban for a 2020 Tahoe. I have nothing but the highest praise for Terry Baptist and the Bannister team for their great service and information! They were patient. kind and were eager to answer any questions we had. We got a very fair trade-in price for our suburban.Terry even called us at home after a few days of us taking ownership of the Tahoe to see if there were any problems or questions he could answer! We are very satisfied with our experience with Terry and the Bannister Team!
My recent service appointment was conducted in a polite, efficient and helpful manner. John explained the report and offered useful guidance on how to proceed over the next six months. Job well done, thank you.
I purchased and got a great deal on a 2014 KIA Forte at Bannister GM Vernon and I am very happy with the vehicle. It is in near mint condition and runs and drives very smoothly. The sales staff were very helpful and they assisted me in transferring my insurance from my previous vehicle to the 2014 KIA Forte smoothly. I would highly recommend Bannister GM Vernon if you are looking to buy a vehicle.
The staff is friendly. Waiting rooms and coffee, etc. were appreciated. The water is the best I have ever tasted. My vehicle was ready when they predicted and the price was reasonable.
Thank you.
Recently moved to Vernon from Vancouver Island. What a great GM dealership. Honest, no hidden nonsense fees (doc is fine), reasonable, fair (provided fair trade value for my cousin's suv). Very pleasant to deal with, especially Robert and Chris (sales manager). I was part of the auto industry for quite some time in the past and I can really appreciate Bannister GM buying experience.
Great service, great staff, definitely treated me nicely when it came to a vehicle purchase. I was very impressed with this dealers attitude towards sales. Time and time I've also used them for parts. Thanks again!
We were very impressed with the attention to detail and the speed that our purchase happened. Enzo, Wayne and the team made our experience enjoyable and were very helpful getting us oriented to understanding some of the finer points of the Chevy Bolt - our first purchase of an electric vehicle. Thanks everyone!
The staff at Bannister GM make it very easy to get my ‘19 Sierra serviced and on the road. Questions are taken seriously with an answer/solution provided in a timely manner.
I highly recommend the service department at Bannister GM Vernon.
Great dealership, Brad, Enzo and all involved where extremely helpful and could not do enough to satisfy. Trade, service, were exemplary. Thank you again for a great deal and a great vehicle. We have no hesitation in recommending you. Thank you.
My 2017 GMC Sierra 4x4 was in for a service last week and as usual the staff at Bannister GM in Vernon were very helpful and efficient. I bought this truck new from Bannister and have always had them do the maintenance on the vehicle. They've always been honest and upfront with me and I feel as though they have my best interest in mind.
Very friendly curious service. They really do want to earn your continued business. I really appreciated the shuttle and the service call outlining found work. 5 star service.
This is the 2nd truck I have bought from Bannister and they have earned my business for life!! From the very moment you step on to the lot you're treated as though you're the only person that exists. And that doesn't stop with the sales team, everyone from reception, sales, finance, parts, management and even the owners go out of their way to ensure you are well taken care of.
I would like to give a big Thank you to the whole team at Bannister for making this an amazing experience.
Earlier in December 2019 I bought myself a Christmas present by purchasing a brand new 2019 GMC Sierra! The team at Banister GM were very welcoming, helpful and well coordinated! They looked after your every need and helped you through every step of the purchasing process. Amazing team, great people. Highly recommended for professional quality of service and for product advice!
I had 2 recalls on my truck and the service writer Tennille was professional. She had someone performed an alignment check,walk around, tire tread check and under hood check before leaving the breezeway. She informed me what will take place with the recalls and how long it will take. Offered a ride and asked if there is anything else I need serviced on my vehicle.
When I picked up my truck, everything was finalized and reviewed with me. She topped off the service experience with a free vehicle wash coupon.
Why is it ?
Made appointment.
A simple fix on my automobile.
Drove it home, to find out that numerous, other things, were not working.
This has happened more then once.
Could it be, they want your auto mobile for another charge, at the owner's expense.
Trained mechanics my foot.
Unpleased.!
Not impressed with Bannister GM. I had engine failure on my 4 year old SUV last Saturday night and a full week later they are still “testing” my vehicle to decide if they are going to honour the Powertrain warranty. I’ve asked for a courtesy vehicle several times while I wait and I was told that I will only receive one if warranty is approved. Fair enough! Didn’t think it would take an entire week and I’ve been stranded in Armstrong as they take their time. Since Monday it’s been “oh later today” or “Ill know tomorrow!” I realize its a busy time of the year, but stranding your customers for over a week (I’m from Alberta by the way) while they try to find a way to get out of the warranty is poor customer service. Not sure if it’s because I’m a young woman, but the company that owns the vehicle (and an fleet of GM vehicles) will be hearing about how they treat their customers.
Over the past few years we have purchased a number of late model SUVs from Bannister in Vernon and we found the experience to be smooth and efficient. As well the Fleet Department has gone the extra mile in outfitting the vehicle to our specifications. Will definitely be returning when the need arises.
Hi Darcy..............always a great job done at Bannister's! However, this last time...I brought my vehicle in for tire change etc......Came in at 12:00 noon....it took almost 4 hours!!!! I made the appointment well ahead of time...guess you were pretty busy that day?? Thanks, Gail Carey Barry is always friendly and personable.......
I have recently purchased a new vehicle with Bannister GM Vernon and am elated with the service I received from Karen Cooper and the whole team. From first contact via email to driving away in my new truck, the customer service experience was second to none. I basically laid out my ‘wish list’ whereby each and every detail was addressed and subsequently ticked off my list. They worked with me instead of against me which has not been my experience at other dealerships. I highly recommend Bannister GM Vernon for your next vehicle purchase!!
The team at Bannister's GM in Vernon are friendly, helpful and knowledgable! My Yukon XL remains in tip top shape because of their sage advice and prompt service. Their service tops anything I've previously encountered in some 64 years of owning a vehicle.
Worst Service Ever!
I have been a customer of Bannister GM for over 20 years.
Let me start off by saying that Don the shuttle driver is great and always has been. However the service department seems to have become very disorganized and a real let down and disappointing regarding the level of service that I had come to expect from this location.
Recently my new car had a problem with the screen so I took it in to find out if they could fix it but I had to wait over an hour to get a ride home as others got bumped ahead of me for rides. This was my first annoying encounter with the service department regarding this situation. They could not diagnose it on the first day. They call me back saying they need to see it for a minute to get a number off of the car but when I get there I learn they need to keep it for several hours, so I tell them to give me my car back the next morning but they did not return it for a few days. Then having to come back again and having to check in with them about getting my car.
The worst part is that they didn’t make any efforts of apology for my inconveniences and no managers reached out after the fact or anything. As a long time customer I think that I will be finding another dealership who cares about customer service.
I have sent a lot of people to this dealership over the years but I can no longer refer them in good faith.
Hats off to Sheldon for making this an exciting experience for both me and my fiancé!
We got a 2019 Bolt EV, we had different options but Sheldon's character was what sold us. Overall the car is extremely impressive, if you’re thinking about hybrid or EV but aren’t sure, I say go for it!
In general I felt informed and not at all pressured which makes for a peaceful car purchase. All in all this dealership is very well put together and experienced.
Solid recommendation!
I spoke with Scott on the phone in the morning within a hour or so, I was meeting with Jeff to see the new 2019 GMC Canyon I was interested in.
Time was taken to discuss what I wanted, and what I didn’t want. I was taken out to look at a truck, Jeff went over all the features, and then we went for a drive.
I was sold! We then discussed options, and the final dollar!
As I was completing paperwork, the truck was being detailed.
Then Jeff took the time to show me how everything in the truck worked! We walked around to make sure everything was perfect!
I couldn’t be happier with the service I received!
And I couldn’t be happier with my truck!
Thank you Bannister GM
I had a remarkable experience at Bannister GM Vernon this morning. I went in for an appointment to service my car and DARCY told me that I didn’t need to have it done today as the mileage was still low! He explained that since my service in January I did have the option of waiting until January to get it serviced. As I have just moved it was definitely an option I was interested in. That is a prime example of excellent service. That gives the term customer satisfaction an A+!!! Thank you Bannister and most of all thank you Darcy. I would be delighted to recommend Darcy and Bannister’s if anyone asked me. That was a very happy ending to an exhausting week. Thank you. 👏
I was in for a recall on my Solstice. Everything went according to plan. I stood outside the service area and watched the fellow working on my car. The work was done quickly. I would have given 5 stars, except I was INSTRUCTED to give them a good review by one of the staff, when I was told that there would be an email coming asking about my experience. I WOULD have given 5 stars if I weren’t TOLD to do so. I can’t make my own decisions on my experiences. Thank you for the good service anyway.
Always a pleasure to bring my Terrain here for service. Great place to buy a vehicle too. This is my 2nd one from Bannister. Super friendly service and great sales staff.
I was just at Bannisters' last week for an oil change. I have no real complaints but each time I go there it takes 15-20 to get your car registered. The service attendants spend a lot of time on the phone. I was waiting for my car at the dealership & after an hour or so I checked the lot & there was my car just sitting there. I asked about it and was told that my service rep had to deal with me. A few minutes later I was told that my car was ready so I signed the papers & was gone. I spent a total of 1 1/2 hrs for an oil change. Hummmm. I believe this could be improved on. I have had other longer waits in the past. I will be back.
great service.very reasonable price for full synthetic oil change.
Another great finish! Once again I was treated well and timely at Bannister service centre in Vernon. Barry ensures all concerns are relayed and gives great follow up instructions about those concerns. In these times of busy lives, it is refreshing to get on-time service and communication. Bannister service rules!
As we sit here in 35 degree weather, listening to people complain about gas prices and also listening to a heavy duty vehicle stalled and trying to start his engine. We couldn't help to think... wow electric cars is the future and these guys hooked us up dearly. Go see them! You won’t be disappointed! 💫✌🏼No more gas!
Robert McLaren was so helpful and after finding us a vehicle to suit our needs, he got things in motion right away. Explained all the workings of the Terrain and just made us feel comfortable. Would highly recommend him and Bannister GM.
Just to add to the review: A big 5 stars to the Service Department, especially Barry, for getting warranty work done quickly and explaining the process. Thanks for the great service !!
I still stand by my 5 star rating.....from the time I bought my car to this past week when I had to take it in to have it fix because someone broke a window and scratched it.
The service department is great to.
The collision center is great.
Sales...great.
The service dept staff are great and Barry is amazing. He works with my schedule and is always professional. Their work is always done on time and top notch.They are my go to shop. Thanks again Barry.
I came in during March to checkout a motorcycle that was a previous trade-in. I was greeted immediately by the door with open arms and had the pleasure of dealing with Wayne. He was very respectful, friendly, and professional. He was very prompt and fair about the sale and had me leaving with my new/used Harley Davidson and a smile on my face! Very professional, will definitely consider again for future purchases when I decide to hop into a new truck!
Service department is always polite and helpful. They call when the truck is ready. The only downside is one "sales person" not in the service department calls every time we have an appointment asking us to trade in our truck and buy from them. Not going to happen, fella!
Always friendly and knowledgeable staff who make it their mantra to give excellent customer service. I am very happy to recommend HIGHLY....... Bannister GM Vernon for all auto service and related needs.Their staff are so professional and really care about their "guests", a pleasant experience in the Auto Sales and Service sector.
Darcy and his staff at Bannister Vernon (service department) are amazing. They worked with my schedule, got the work done perfectly and within my time frame as to when I needed my car back! Very professional and would hesitate to call when my vehicle needs something done!
Bannister GM has always provided me with friendly service. The only flaw that I can find is that if you have an appointment for a specific time, expect to only be helped 15 minutes after the appointment time. It is busy because it is a popular place to go, so book the appointment 15 minutes earlier than you expected. Otherwise, the guys that work there are amazing and always great to deal with
Our experience with Bannister GM in Vernon, BC, was exceptional. The oil pump was replaced on a recall. The two day job included a rental car. Barry Shaw treated us very well, organizing the whole job and rental with speed and efficiency, including a smile. Nice to see on a snowy day!
Great place very friendly, Robert McLaren (best salesman)
Great dealership. Bought my new truck there last Dec. 2014. They are friendly,knowledgable and go to great lengths to make the whole process as comfortable as possible. I am not comfortable with car dealerships and the people at Bannister Vernon did a lot to alleviate that. A tour of the sales, service and parts dept and the people in them pointed out the difference between them and many of the other competitors in the business. Richard Bisson answered all my questions, obviously knows his products and managed to do it without putting on any pressure. Very professional.
I have to write how impressed I am with this GM dealership. Very modern showroom and helpful sales team with a great seclection of new and used vehicles to browse. I don't actually live in Vernon but it was well worth the drive.
Great service and staff, we would recomend Bannisters Body Shop to all our clients.
I bought my car in Calgary and basically I think that any Chevy dealership could have sold me my Chev Epica. But I must RAVE about the exceptional service I get at the service station under the supervision of the service manager Jim Klettke. They did my semi-annual check twice already and when they found something to repair, I could not believe the lengths they went to, to make it right. Plus every time I am there for any reason, they wash my car before they return it to me!! I am a lifer for sure. YOU SHOULD COME HERE!!! Lavana Fitzgerald, Lumby BC.
I just had some body work done on my 2009 Malibu at Bannister GM Vernon and wow! The car was ready a full day ahead of schedule, the pick up process of quick and easy and they detailed my car! It looks fantastic! Thank you for never letting me down and your continued awesome service!