This is the worst dealership that I have ever dealt with - a misogynist dealership! I brought my Malibu there to get a part replaced that my regular mechanic could not fix. I was never told that if a part is ordered, that it cannot be returned nor refunded. Of course, it was the wrong part and I had to pay for a $420 part for no reason at all. Besides the fact that I had to pay for a part that was unnecessary, when I expressed my frustration to the Service Rep, I was not listened to at all. I was only told that they could give me a small discount on the part. That same evening, my husband, not myself, got a phone call from the general manager explaining what is going on. My question here is why the general manager will not take the time to call me directly? We are both on the file, and I have been calling and dealing with the Service Rep that same evening, they surely have a call display or a call dial back, if they had misplaced my phone number. Why did he call my husband to explain behind my back what is going on and trying to smooth my husband over when he knew that it was me that they had been dealing with all along. I was not worth a call!! This is pretty misogynist. Finally, when I went got the car and payed for my overcharged bill, it took them 15 min before finding the bill and get me my key, because they had misplaced it.
Everyone I dealt with at the dealership was super friendly/helpful. My salesman Justin was almost too nice throughout the process buying a vehicle from them, really making the experience a positive one.
Would highly recommend going through this dealership if you're looking for a new/used car.
Pierre Rivers and the team at Seaway GM went out of their way to make sure that everything went well with the purchase of my new vehicle.
I would recommend Seaway to anyone looking to buy a new vehicle.
Purchased a new Equinox , everything went smoothly , they located it and I had it before Christmas!
I just received my two new cube vans and I must say my experience with Marc-Andre Guibord and Andre Lapoint was first class. An excellent company to deal with.
Excellent service in both offical languages from the part department. Came in for a gas cap for my 2012 vehicle and had it in stock!
Thank you!
Went looking for a newer family vehicle. Staff was friendly and understood my needs. Didn’t buy the vehicle but I would recommend them for how they treated me with respect.
I've been a customer since CMS, and will continue to go here for servicing. They're quick and friendly with fair pricing as far as the service centre is concerned. I've never been steering wrong with Seaway, my vehicles have always been well maintained with their mechanics.
I drove down from Ottawa to look at a 2019 Exquinox AWD Premier and I was very pleased with the quality of service. I was so please with the service as it was one of many factors that led me to purchase the vehicle.
Unlike most Ottawa dealers who evaluate a trade-in starting with a low ball offer and then grinding it out. Seaways offer was very fair and that also counted for a lot. It also seemed every time I turned around, I was hearing about various service offers and extra benefits offered to customers who purchase a new vehicle and some of which were completely free. Seaway has done a lot during the vehicle purchase to earn my loyalty, and I look forward to a beneficial relationship. As for Michael Stiles and crew awesome job. I will definitely be back for service and to purchase my winter tires and rims. Maybe a new vehicle in a few years, although you might have to pry the 2019 Equinox out of my hands.
Family has got cars there n say they love the place
Janice helped me find the best car for me and I am very grateful! I will be back for multiple vehicles afterwards!
Quick service.
Friendly staff
Top notch, if I could give more starts I would. Even if my deal falls through somehow, I am so impressed with finally getting treated with a modicum of respect from a dealership that it would not make a difference. Robbie the Cadillac man is awesome.
So far I absolutely love everything this vehicle has to offer. A very comfortable drive with many features.
Definitely will go back best place helped me get what I wanted and didn't turn me down was right there to help if you need a car definitely go to GMC because they will help you all the time thank you so much GMC for everything 😍😍😍
Great customer service. Love our new vehicle
***Update: Thank you to Corey Wheeler at GM for rectifying the problem! You took my complaint seriously and went above and beyond. I was not expected to get as much compensation as I did! I definitely have changed my mind about going back. ***
Normally I have no problem with GM and they always provide me with great service. Unfortunately, this time around it wasn’t so great. I brought my car in because my heat wasn’t working and I knew my car was leaking coolant. I brought my car in on Friday, since I have extended warranty they called People’s Choice. They told me they had to leave a message and would call me Monday to let me know if it was covered. Monday comes around no call. By Tuesday late afternoon I called them, they said they had forgotten about me and apologized. Fine no problem. They said they had to call people’s choice again. She said they would call me back by 5pm. 20 mins to 5, they finally call and say it’s not covered. Okay no problem, I still need it fixed. The estimate that was given to me was 1 and half hours of labour and two hoses had to be replaced at 35.00 for one hose and 50.00 for the other hose. I waited 4 hours for my car to be repaired and returned to pay a $500 bill!! That is not the estimate I had received. I had a charge for a new gasket on there and a connector that I was not told about. Very unhappy. I think from now on I’ll go elsewhere.
Amazing service son just bought his first car here Robert binette was amazing to deal with great job to the team of seaway gm
Every little issue I have had with my car, they have solved. Very friendly and pleasant to work with. Janice has been awesome to deal with when purchasing too! Cant be more happy.
We had a great truck buying experience with Mike Stiles and the team at Seaway GM.
Wow! These 5 stars are totally deserved! I was in the market for a used vehicle and it would be my first vehicle purchase ever. I went to multiple dealerships in Cornwall and I didn’t appreciate how I was treated as most dealerships would try to pull the wool over my eyes because I am young and making a first time purchase. At Seaway Chevrolet I met with Carole Quenneville and she was very transparent with the “hidden fees” and got me the best price for my car! I managed to get a full manufacturers warranty on a 2012 used Kia Soul through them to give me full peace of mind for my purchase. I was treated like gold through my process of purchasing a vehicle here and they really aim to please customers and work with you rather than pressuring you into buying something that you’re unsure of which is exactly what other dealerships in town did to me. I love my car and I love that they did everything they could to have the car up to my standards before I took it home. Thank you Carole and the whole team at Seaway GM. If this review persuades you to go see Carole (which I highly suggest) let her know that Chloe Viau sent you her way
Can't say enough good things about the staff at Seaway. Long story short, I had a deal lined up at a different dealership and they dropped the ball bigtime, wouldn't help me out. I needed a fairly specific truck fast and Bruce & Matt made it happen when the other guys wouldn't. They found me exactly what I needed almost 1,000 km away in Quebec, and had it delivered to Cornwall the next day. Sebastien in finance made the whole money-side-of-things process a breeze. By the time I showed up to pick up my truck, everything was taken care of; all I had to do was sign the usual docs and I was on the road in my new wheels in an hour.
Extremely friendly, helpful, and patient. They all took the time to answer my questions promptly. No pushy sales pitches or anything of the sort. I 100% recommend them to anyone who is shopping for a new vehicle. Even though I live over 2hrs away, I would absolutely come back in a heartbeat. I have no doubts that should I have any issues with warranties, repairs etc, they will help me out. Thanks guys!
-Geoff (very happy owner of a new GMC Sierra)
Today I brought my car in for a safety inspection. Corey Wheeler set me up with a beautiful truck while my car was being worked on. Justin Dixon thoroughly explained the process to me and the parts that needed changing. I was recommended here by several people and I'm very happy with the service I received. Thank you Daniel Dicaire for completing all the work in a short period of time. You guys are very accommodating and I appreciate your hard work. Thank you!!