Tell you what,it would be your worst mistake ever taking your car to this place to get it fixed or serviced.They overcharge so do your research with other mechanics before going to Pye.It would be your decision that you make if you did, not a mistake,remember this.
I want to start with this is not the first time I have had issues with this dealership. I have bought a few vehicles from here on different occasions. I have been loyal to this dealership for over ten years. In this time frame I have been disappointed more and more each time I deal with them. I had a truck that needed to be repaired, they covered things up and made it look pretty but didn’t actually fix the problems.
This review is based on today’s service I have received.
First of all if your service department doesn’t start at 8:30 am, why the hell would you book a client for that time.
The service department is filled with rude customer service, a lack of empathy, and they don’t even offer any explanations that even make sense.
I put my car in this morning for 8;30 it’s not 5:22 pm and I didn’t receive even a phone call as to what’s going on with my car. So I drove down to pyes and spoke to the manager of service department. All of my concerns and feelings of disappointment and anger he literally gave me almost next to nothing as a response and his explanation was oh we book appointments at 8:30 but we don’t always start at the at time. I now don’t have a vehicle for at least another day.
The car went in the service department brake change it’s now been in the shop for 9 hours and it’s not finished. They said there was a seized bolt. I have never seen a seized bolt take 9 hours to be removed.
This customer service and level of or lack or professionalism is horrible. And when you go in and see 6 cars up on hoists and 4 mechanics standing around talking it doesn’t look very good to a customer who is extremely upset.
Who ever that manager is in the service department should be fired. He has no personal skills and didn’t seem to know anything except how to stare at someone with confusion.
Would give zero if I could. Service department is disorganized; cannot answer simple questions. Waited for service manager. I was told it is $40 to retrain tire sensors for my GMC. Called Andy's Tires - was told to come on in - we don't charge for that. I patronize Andy's and Hollis when it comes to my GMC, not Pye!
The work they did to my truck failed and they want to bill me to look at it..
I paid for an multi point inspection and they won't provide me a copy.. lost it..
Two days later the u joints failed.
Friendly atmosphere without pushy sales,,, Larry McNutt is awesome, friendly and enjoyable and very approachable,, Debbie in finance dept was equally amazing to work with… it was a pleasant experience buying from them..
We are so impressed with the service we received at this dealership. Everyone was super friendly and went above and beyond to help us. We were travelling through and had truck trouble while pulling our travel trailer. They were booked solid for weeks but when I explained our situation she fit us in. They quickly got it on the computer and found the issue. They got it in right away as they had the part in stock. Everything under warranty. They even took us to a nearby restaurant so we could have lunch while they fixed it. Super people and amazing service!! Thank you Pye dealership and Allison and Bill for everything. You saved our trip!
I was very happy with the professionalism and efficiency during my experience with Veronica and Debi! Got my first car from them and had lots of questions that they happily answered! I was nervous going in by myself as I don’t know too much about getting a brand new vehicle but they made me feel comfortable and walked me through the process. Definitely worth the drive from the city!
Nikita /Chris and the entire team here have been so helpful getting our family back on their four feet when we had a truck issue while driving back home to Toronto. They were kind (most importantly!), helpful, straight forward and efficient and figuring out what the issue was and provided a solution. Our family is forever grateful for the friends at Pye Chevrolet and Truro
Heading to Halifax we had car trouble and after searching for the nearest garage on our phone Pye GM was recommended. We called and spoke with Rachel who was amazing. She spoke with the mechanic who told us what to do to be able to drive the vehicle to them and they would work us in. This whole team was so courteous and over the top helpful and very reasonable cost wise. We knew it was close to closing time and you still went over the top to help us continue on our trip to Halifax (from Ontario) We thank you from the bottom of our hearts and are now back home safe and sound. Racheal I hope your team enjoyed a coffee on us.
I would not recommend bringing your vehicle to be serviced here.
I brought my vehicle in for overheating issues and got a laundry list of repairs recommended. Shelled out $2600 and waited 3+ days (due to various delays and "personal emergencies") only to have the same problems crop up again a few days later. Brought the car back and learned (after another 2 days of diagnostics) that the thermostat they replaced was faulty. The part was replaced under warranty, but I still had to pay another $400-$500 for the diagnostic and to have it installed. After the work was completed the engine was inspected by the head foreman only to discover that the head gasket is now warped because of the frequent overheating. Was quoted ~$2000 to have it repaired but refused because I have already burned through all my savings at this point.
Now either the head gasket was bad when I brought it in the first time, and it was missed/misdiagnosed, or the head gasket was damaged because of the faulty part installed in my vehicle. Either scenario is unacceptable in my opinion. Unfortunately for me nothing can be done to remedy my situation which is why I am writing this review.
The people at the service desk were fantastic and I don't blame them for any of this. I am concerned that at no point did competent mechanic take the time to properly diagnose my engine problems and now I am out $3000+ and still don't have a working vehicle.
I should add that had I known the head gasket was bad from the beginning I likely would of cut my losses and refused any repairs.
Save yourself the headache and go somewhere else.
Sale was handled great by Mackie . Service was also very good with a couple of issues I had . Chris Judy and the team are very well informed and willing to please .
5/5 would recommend to a friend. Service is always on time and the staff is very personable. From the moment you speak to the Appointment Coordinator, to picking up your vehicle, it's an absolute pleasurable experience.
I am very pleased with the service provided by all the people who were involved from Pye. They went above and beyond for us and it was greatly appreciated.
This has been the best vehicle purchase I've ever had. Friendly and thoughtful staff. As soon as you go in you are met with smiles and I really like that no one was pushy. Great people great experience and best of all great car!
The staff were extremely courteous and followed up with me regarding every aspect of the repair. The quality of work was fantastic and my vehicle was detailed before it was returned to me, in show room condition. I could not be happier with the overall experience. The staff at Pye Chevrolet go above and beyond to ensure the customer experience is a positive one.
Excellent service and couldn't be happier with this dealership and the people there.
All servicing was done as requested and vehicle was ready when I returned after lunch. Can't ask for more. Very satisfied.
Thank You to the Ladies at Pye Chevrolet for your awesome service, in getting me into a 2023 Buick Encore GX. I Love it. I reccomend Pye Chevrolet
Very good service, very accommodating , and the friendliest people I ever met
We went to Truro for a visit and when we’re about to go back to Niagara Falls, we encountered issues with the pressure of our car tires. We don’t have any appointment at that day and we’re in a hurry but the staffs were very helpful and accommodating.
Thank you very much for the great service 😊…greatly appreciate it ❤️
Great service staff, way better service then in the big city in my opinion.
Thanks for checking on my latest purchase. I love the car. I've moved around Canada, but I get my cars from you.
Bought two trucks from Pyes with ease. Pyes has contacted us regarding any recalls, has booked our truck in, and gotten parts needed, in a professional and timely manner. They also send us maintenance reminders, work around our scheduling to get our truck in, and always have it ready for pickup when they said they would.
Our family has purchased two vehicles from Pyes over the last three years. We have always had fantastic service with our salesman Ken and the whole team. Thank you!
Big thanks to the service staff at Pyes. They went above and beyond for my truck, I was very pleased with their expertise and their customer service. Thank you
Corruption at its finest, Greed, bullying and Narcism, should still be fighting charges for working people sent home due to positive tests. Dinosaur mentality will not cut it today, won't tolerate it, your empty lot is due to bad karma which you bring upon yourselves. I honestly hope you get the 0.3 you truely deserve! I'll take my star back now, thank you very much!
My father has been buying vehicles from this establishment for years, and has been servicing here as well. After relocating to be closer to him and my mother, I’m very disappointed to see how a place so close to his hearts operates. My husband and I were in to have regular service on the vehicle done, I was disappointed to be sitting for a while in my vehicle, confused on where to go. There are two big doors with no signs explaining anything, and cones in the way of one of the doors? It looks like they are broken, but I found out it was because of covid (after i asked someone if the door was broke). When we were talking to the people at the service desk, it was quick and very loud. People were having conversations across the big loud garage and I could barely hear the men at the desk when I was trying to ask questions and get clarification on what we they wanted to do to my vehicle. It would have been nice to be aware of all of this and any extra costs before I came to the dealership. We are living paycheque to paycheque as I’m sure many people are right now and had I’d been aware of extra services before I came in I might have been able to afford it but now I’ll have to rebook to get the rest of my regular maintenance done. We were kinda rushed around because more people were coming in and the men at the desk were obviously very busy. It was very clear to my husband and me that they were getting more stressed. Mechanics were coming out and cutting us off to talk to them. When we left the dealership to wait I said to my husband I was happy to get out because I could feel myself get tense being there. When we came back to pick up there was plastic in our car - which I assume the mechanic sat on and used. which makes me question how often regular cleaning takes place and we could not rebook our next regular maintenance there because the booker was on the phone so we’ll have to call back, instead of her calling us. At the end of the day, I’ll take the extra 40 minute drive to New Glasgow to go to Herron Chev, and I’ll be taking my parents vehicles there from now on as well.
My husband and I explained this service to my parents, and they were in disbelief. They swore up and down on this establishment for years, but also explained that Gary Pye recently passed away, and said there must be new management because this has never happened to them in the 20 years they’ve been customers there.
Whatever the case is new management or not, i felt disappointed and let down when I left, and I had a good feeling going into it because our family has been coming here for years
Really impressed with the service I received at Pye Chev. The service department goes above and beyond to make sure you are happy with your experience. They communicated everything to me in detail and were overall very kind. I highly recommend going here if your vehicle needs work.
Really impressed with the service I received at Pye Chev. The service department goes above and beyond to make sure you are happy with your experience. They communicated everything to me in detail and were overall very kind. I highly recommend going here if your vehicle needs work.
Great service performed by a knowledgeable, courtesy staff. Communication after purchase has been ideal; updates and reminders without being over-the-top. I've used service department often and it has been a positive experience. A special shout-out to whole dealership negativing through COVID - safety emphasized, but service never compromised. Thank you.
Just wanted to thank Lindsay Langille at the body shop as well as Matt from Dent Wizard
The cost of removing the bumps in my car were less than half quoted by other shops
Lindsay was great to work with and certainly delivered a great job at the price quoted!!
Had an appointment at 7:45 am for my truck for an oil change and check out some other issues. They took truck out and found out they didn’t check my park light that is out which was one of the things they were supposed to check. So take it back in. Bringing out again and find out they didn’t check my engine light which they should and was important to me. So bring it in again. So here I am at 11:26 am still waiting. So please improve!!
Picked up my new truck today. Everyone at Pye Chevrolet was a pleasure to deal with. Highly recommend them if in the market for a vehicle. Thank you. You guys are great to deal with.
Bought a truck when i was home this summer. Everything went smooth from the beginning. I would recommend Pye Chev 100%. Thanks for your professionalism and taking care of my family and I while buying our truck.
I don't know where to begin. I agree with another review on here that says "Don't waste your money, on their great customer service". The sales person was the best I had ever had she got the car I've been dreaming of and dealt greatly with my strong personality through the process. There was also a service center employee that stood out as well in making my horrible experience easier to deal with. The dealer overall is good, but the service department is their major downfall. I've spent numerous hours, days, gas and mileage going back and forth to this dealerships service center to get a few problems corrected or suppose to be corrected. To this date my issues haven't been fixed. I've contacted every manager and also the owner who got the vice pres to contact me, but that was a joke as 2 weeks later after being told my file was going to be looked at and a phone call back to try and rectify their wrongs. I still have heard nothing at all. I'm definitely escalating my issues to GM customer service which is impeccable in my opinion. The sale of the vehicle is one thing, but if you can't rely on a place to service the vehicles they sell not really much confidence you can have in that dealership in regards to buying anything from them.
I don't know where to begin. I agree with another review on here that says "Don't waste your money, on their great customer service". The sales person was the best I had ever had she got the car I've been dreaming of and dealt greatly with my strong personality through the process. There was also a service center employee that stood out as well in making my horrible experience easier to deal with. The dealer overall is good, but the service department is their major downfall. I've spent numerous hours, days, gas and mileage going back and forth to this dealerships service center to get a few problems corrected or suppose to be corrected. To this date my issues haven't been fixed. I've contacted every manager and also the owner who got the vice pres to contact me, but that was a joke as 2 weeks later after being told my file was going to be looked at and a phone call back to try and rectify their wrongs. I still have heard nothing at all. I'm definitely escalating my issues to GM customer service which is impeccable in my opinion. The sale of the vehicle is one thing, but if you can't rely on a place to service the vehicles they sell not really much confidence you can have in that dealership in regards to buying anything from them.
Great dealership to work with. Larry Mcnutt was incredibly helpful.
Overcharged for simple work. Did not fix what was wrong properly and charged to fix what was not fixed properly. Offensive customer service and unapologetic for their mistakes and laziness. (Edit) Was told that I would be contacted to discuss the complaint and have waited a year, so clearly they do not care about fixing anything within the business that causes customer complaints. Great way to show they care. I also believe that they deleted the reply to my complaint saying that they would be contacting me.
Nice friendly staff , Veronica made it easy to purchase a vehicle, she was very helpful ,ready to answer any questions I had. I will be using this company in the future again !! Be sure to see Veronica if you are in need of a vehicle.
Had a great experience with pye I'm very happy with my 2019 chevey trax
People were very friendly. Above average service. Appreciated that literally everyone there engaged me while I waited.
Love my Acadia. Danielle was great!
Great dealership, wide selection of cars,trucks, and SUVs
I have been dealing with all kinds of dealerships in the past 25 years and I really like this dealership. I find they are friendly and service is great. Not long ridiculous wait times like other dealerships.
I have been dealing with all kinds of dealerships in the past 25 years and I really like this dealership. I find they are friendly and service is great. Not long ridiculous wait times like other dealerships.
I have been dealing with all kinds of dealerships in the past 25 years and I really like this dealership. I find they are friendly and service is great. Not long ridiculous wait times like other dealerships.
Veronica was absolutely wonderful to deal with. Spent the time to show us our options along with being upfront and honest about pricing.
We bought our car here.great bunch of people. Service dept is awesome.
dont go to this place unless you want to waste your money on their GOOD CUSTOMER SERVICE.
dont go to this place unless you want to waste your money on their GOOD CUSTOMER SERVICE.
Overcharged for simple work. Did not fix what was wrong properly and charged to fix what was not fixed properly. Offensive customer service and unapologetic for their mistakes and laziness.