Horrible experience. Don't go into the dealership unless you have an unhaggle price with you. Paid cash for a brand new vehicle. Told them I don't want to sign up for anything and I don't want to waste my time or breath with them offering me any "extras" during signing of papers. The negotiated price was contingent on me signing up for a credit card we did not want or need to get $1000 off. Also told them I want to be in and out within an hour. All this BS about offering me "protection plans" or "services" was a big waste of time. There is a reason why aftermarket protection plans and services are a thriving business. Dealerships charge way too much and try to "sneak it" into any final negotiated price/deal. Like I said before, don't walk into this dealership without an unhaggle deal and don't let them trick you into signing up for deals to guarantee your price. I will not be shopping here EVER AGAIN.
Also, some employees Ive purchased vehicles from other dealerships follow up after the sale. No such customer service here.
We had arranged a test drive with Guy on a used vehicle, When we arrived at the dealership he had the vehicle all ready to go for us, He insisted we take it for a long test drive to get a feel for the vehicle , (2014 Ford Escape), So we did, After our long test drive he answered questions we had about it, Then he asked if we looked at a new vehicle ? we answered not really, So he showed us a 2014 GMC Terrain SLT, He pulled the vehicle into the service area out of the cold fall winds, He went over the entire vehicle showing us the good points of the terrain compared to the ford, Then even better he insisted we take the terrain home for a couple of days and just drive it and tell him what we thought, two days later we purchased the terrain, We wanted the AWD in the metallic sky blue which they did not have at the dealership, Guy tracked one down in virden Mb and had driven back for us, So on Oct 17/14 we arrived home with our new vehicle. Great vehicle love the AWD especially in our manitoba winters. Would recommended Guy anytime to anyone. Thanks !!! Terry & Cheryl
Purchased a used Lexus from the JG Cadillac, car came with no licence plate covers (rusted odd sized licence plate screws) half tank or gas, window chip on the driver's side of the vehicle and missing the factory first aid. Getting this rememded with the sales mgr has been difficult at best, staff that was delegated to remedy had no idea what i was talking about. The TOD indicated the car was driven 1400 km in a week before i purchased this vehicle. God knows what they did to this sports car during that time. Don't ever purchase a used vehicle from them. Extremely disappointed with the follow up from this JG dealership.
Spoke with Louis. He was so friendly and professional. Great representation for the company and would definitely love to work with him again :)
Took my car in for warranty work and the process was painlessly thanks to Joel the service advisor that made sure I was looked after. Work was done very quickly and properly. That's
New car manager (Steve) came in with an attitude and lost a lease. Had an offer to purchase on a new 2020 Cadiilac XT5 and tried to get a printout of our deal which they made seem like it was a difficult task at first. Was haggling on a few items such as floor mats and lease km allowance since the numbers weren't matching what I expected after our first go around. We had even purchased our last vehicle there which was a brand new Enclave at the time. I had asked for the printout for a reference so I could at least have some numbers to work with and even though we couldn't seem to agree on where we both thought we were and he replied "we're not printing anything for you." Could have been a slight miscommunication in numbers (I thought it was $289 b/w but it was $297) but the defensive attitude and what seemed to be borderline bullying is what turned me right off and I walked.
EDIT as of 06/18 - I was contacted by the sales associate (Carsen) who ended up saving the sale and making me feel comfortable and valued as a customer. I understand we can all have a bad day but we only get one first impression. But recently since this occurrence, Gauthier Cadillac has stepped up and made things right. I now drive my 2020 Cadillac XT5 daily and couldn't be happier with it. Big thanks to Patrick for following up and the rest of the staff at Gauthier for righting the ship. I will not hesitate to continue doing business here. I have amended the review and rating to reflect my current thoughts towards this business.
Purchased a new Cadillac from Kelly, i was looking for a particular unit and Kelly went through great lengths to locate a vehicle out of province and she was still able to work a better price then any dealer in Mb and Alberta. Would recommend purchasing through Kelly!
Great Denny Vande service man is great help out for extra key for GMC terrain
Great place friendly service see James Remple
Bought my last new vehicle here. Good service
If you are looking to purchase a vehicle i implore you to purchase from a dealership that is going to treat you like a long term client over a quick customer transaction just to get the commission from your purchase. There are plenty of vehicle dealerships, and vehicle sales people in and around Winnipeg, use any of them but do not purchase from this dealership. Ever since signing for the vehicle I have purchased from this dealership I have had nothing but negative experiences.
Update* A Digital Marketing Director contacted me to apologize for the incident and resolve the issue. I have amended my review from a 1 to a 5 star and am hopeful that one bad egg doesn’t speak for the rest of their more courteous and experienced staff.
Great place. Answered my questions and they were straight to the point. Not annoying and pushy at all!
Took my truck in for a power windows repair. Was diag and got a phone call pretty quick. Got it repaired. Counter staff was friendly and eagar to help. Only issue I had was when I picked up the truck didn't notice the hood wasn't closed properly and noticed driving at 60kms a hour it was vibrating and almost flew open called back and told them what had happened they said they'd make a note of it.
Sometimes things take time to get fixed properly. Although my car took time to fix, I felt like Denny was doing his best to get things fixed as quickly as possible.
No issues
No complaints
Hope I don't have to go back, because then that means there's something wrong with my car, but if I have to....I will definitely call upon Denny for help.
BUYER BEWARE: “Bumper to Bumper Warranty” doesn’t actually cover you! So don’t waste your money. Any other dealership would honour their promise, and respect their customer. You’re Welcome for buying a brand new vehicle, and shame on you for making me regret it.
It was our second visit to the facility, very nice selection of vehicles, was impressed with personnel services. We made appointment for some work to be done, upon our second visit, we were told they didn't have the part required.
We remake another appointment, hope we have better luck on next appointment.
Went into the dealership with a tire going flat, received immediate service and on my way in 20 minutes
Always an excellent experience with Joel in the service department! Great customer service and always in and out quickly.
Excellent service! Always greeted warmly each time I pop into the dealership. Michael always makes time for chit chat & usually shares a couple laughs. Joel is always on point in service, always accommodating and our vehicle is always ready when promised. This is now the third vehicle we have purchased and wouldn't be hesitant to purchase others. Never felt pressured to buy.
Excellent staff, very helpfull
My fiance and I had recent dealings with the online company selling vehicles for Gauthier, it was a rough start and the online company wasn't much of a help in resolving issues once delivery of vehicle was made. Jerry at Gauthier has been very helpful is resolving all issues that have arrised from our recent purchase of a used mini van. I would be happy to recommend Jerry for all your vehicle needs. New or used.
Trina was great! Made the whole process go smoothly.
We bought a used Truck from them back in March 2018, driving it off the lot after signing our papers, lights went on, suspension issues. Brought the truck back the next day - they kept it for a week. Received it back, a week later, same issue, again they kept it for another week. Lets just say we only drove our truck a few times within a month.
Don't follow their used vehicle policy - its only on CERTIFIED and they don't have any or very little - AND they don''t explain this when purchasing a used vehicle from them!!~ No such thing as a guarantee for 30 days on their used vehicles....read the small print!
With a hand shake and a 'written guarantee (Til Dec 2018)" from their manager that we will NOT have this problem again.
Problem is back! I've called and emailed, not one person has acknowledged this. All I want is my truck fixed - options have been given to them, that another Gauthier is willing to do.
I am one unhappy customer. I feel extremely ripped off. I will NEVER shop at this location EVER AGAIN .
Love the new truck! Great treatment from Gerald in sales, easy to deal with. Great service department, thanks for looking after me Denny!
Great service. Good selection and amazing prices.
Bought a 2014 GMC 1500 late September...great service, great people (sales, finance, sales mgr and parts dept).... Had us in and out with options installed before our deadline of the Bombers game Saturday afternoon. Will definately be shopping here again. Loving the truck, no issues!!
Excellent.
I just bought a 2014 GMC Terrain SLT-2 in black cobalt and LOVE IT!!!!! It was time to trade in the 2002 GMC Envoy and I honestly couldn't be happier with the deal I got at Jim Gauthier at 2400 McPhillips. It was my first stop when I decided I wanted to test drive the Terrain. And I test drove a few makes and models. But with 0% financing for 84 months, free oil changes for 2 years, 3 year bumper to bumper warranty and a $500 Polo Park gift card the perks were hard to ignore!!! Not to mention the beautiful brand new Terrian I am now driving. A big thank you to Shaylan and Brodie for your patience and time in putting together a deal that I felt really really good about. You definitely earned my business and were great to deal with.
And to Guy, who sat with me in my new vehicle and went over everything again with me (so many high tec features) on the day I came to pick it up. I've got your phone number so the next time I can't figure something out you know I will be calling you! He even synced my iPhone to my vehicle. And when we were done going over how to operate everything he told me to meet him at the co-op and he drove my crappy trade in while I drove my new vehicle and he filled my tank up with gas. My new vehicle was detailed perfectly, sparkling and had a full tank when I drove it away. Thanks guys! The little things like that matter to me and Shaylan, Guy and Brodie... you guys really delivered.
Thanks again! Super happy!
Lindsey Wren
Winnipeg, MB
My husband and I went to Jim Gauthier on McPhillips Street here in Winnipeg.MB cuz we needed a new key made for our car due to there was a hole drilled through the chip..You guys were awsome,friendly and fast plus you got us on our way in no time....
THX,Sarah Amey-Rozell and Robert Rozell
I would like to take a few minutes to share a positive experience we had, and continue to have, at a car dealership here in Winnipeg.
Seven months ago, my fiancée and I purchased a used Chevrolet Malibu from Jim Gauthier Cadillac Buick GMC over on McPhillips Street at Templeton Avenue.
We were hesitant to go in at first because due to mistakes we've made in the past, our credit situation isn’t that great.
Both of the individuals we dealt with (Richard and Barret) treated us with dignity and kindness, even after seeing that our credit history was horrible. Not only that, but they were extremely patient and understanding while we attended to the needs of our (then) 4 month-old baby girl.
Over the last seven months, this professional and courteous treatment has extended to all of our interactions with the various people who work at this dealership.
Our vehicle has been in for service a couple of times due to climate-related issues: Both times the mechanics did an awesome job fixing the vehicle.
Not only that but Kevin, our service advisor, managed to cut us a break on the repair costs and was very knowledgeable when it came to warranty coverage, as well as the ins and outs of our vehicle and its operation.
The dealership even lent us a vehicle while we waited for the repairs to be completed!
If you are considering a new or used vehicle, we HIGHLY recommend Jim Gauthier Cadillac Buick GMC. They'll work with you even if your credit is less than perfect, and they will look after you long after the sale's been made.