everything was best . from first call to sales . very friendly staff and knowledgeable. no push from sales what I like . professionalism , fairness and customer service.
after I purchase the vehicle , ample of time given for my queries and full demo
This is so far the best dealership ive been to, will only do business with these guys. Helped me find the right car.
Maurizio and team were fantastic to work with. Really happy with their service and professionalism. No pressure of any kind when inquiring about a car. I'll definitely be going back in the future. I recommend Maranello BMW to anyone looking for a new or pre-owned car.
Great experience! Was taken care of and promptly. Would recommend. Only thing is if you need a loaner vehicle you might have a couple week wait. But they are very accommodating.
Just leased a BMW M8 through Maranello BMW and it was a fantastic experience. I returned to this dealership to deal exclusively with John Pavunkovic. I have purchased several vehicles through him over the years and he always makes it a pleasurable experience. He is knowledgeable, courteous, honest and plays no games. I would highly recommend him to anyone looking to purchase or lease a vehicle. 5 Star service and treatment once again!
It is very nice place to go to. And I got my X5 with a very idealing price. Every thing is super cool since picking up the new car. Appreciate for every thing happened here.
I recently purchased a used vehicle from Maranello BMW, and they made the entire process super easy. Complete transparency and responsiveness from the start. I dealt with David who was amazing and took the time to make sure I was comfortable with everything.
Great service department. Very knowledgeable, competent and professional.
Had a problem with O2 sensor for the second time in 4 months. The BMW technician did a very thorough investigation involving BMW technical support available only to BMW dealerships. Found out the root cause to be faulty DPF which was replaced.
Highly recommend Maranello BMW to anyone who wants deep BMW knowledge and proper BMW ownership experience.
The service staff are all welcoming and approachable. Shout out to Franklin for assisting me and making sure that my car's service needs were met. PS. Thanks for the good quality espresso and free wifi, I was able to become productive while waiting for my car.
Awesome staff very courteous and professional with a nice ambiance even if they are under construction. Just had my 2029 530i serviced, reached just over 10,000 kilometres and I'm still getting engine coolant warning light on the dash even though the car was just serviced. Had that indicator come on just before my servicing date. A friend of mine told me it is a glitch in the 5 series. Can anyone confirm this?
I greatly dissatisfied with the service at BMW Maranello. It is the last time I will buy a car or order parts or even doing service at this BMW location. I will not recommended this location for any customers or friends.
Today, November 13, 2019 Again, the same ignoring, I contacted the number you provided, unfortunately, the lady told me that I don't know to whom should I direct your call.
Finally, I personally went to BMW Maranello location, the receptionist lady after explanation the issue again, she directed me to a salesman who is off work today .
IMAGINE off duty salesman and what a perfect customer care.
Very pleasant experience with the oil change on my X3. Did not leave the car, just waited and got it. Appointment was also very quick, got the next day appointment after calling. Service advisor Lisa was great.
Just got an M3 here! Calvin Tran was an absolute pleasure and professional to work with. His no pressure sales, and genuine demeanour is the primary reason I purchased my car so freely. Ask for him the next time youāre looking for a car
I Purchased a 2019 330i for my wife! The sales guy Rick was very professional and knowledgeable and did not feel pressured to make the purchase at all. The delivery went smoothly with Calvin Tran. Overall Iād say it was an excellent experience would definitely recommend Maranello for your BMW purchase!!
I had an amazing customer experience at Maranello BMW. I brought my car for service and Robert Obront, my service advisor, recommended a wheel alignment. After picking up the car, I've noticed it seemed worse than before and the wheel aligned, but I had to move the steering wheel constantly to drive. I called Robert and he simply told me to bring the car back, which I did. He brought in Mario, their foreman, who test drove the car with me, explained what was going on in details and took the car back to the shop for redoing the alignment. It is perfect now! But the attention and care the provided, not only made me confident that this is the best place to bring my car, but also gave me piece of mind that they are humble enough to put the customer first.
I had an excellent experience overall at Maranello BMW.
I had a great sales experience with Jonathan Tam. This is my second BMW product with Maranello Motors, and third car overall, but he is the first for me. I found Jonathan genuinely friendly, accommodating to my needs, and very responsive and transparent whenever I had questions. Relationships matter, and you definitely see a huge trust factor when interacting with Jonathan. He is my go-to for a BMW, so if you're in the market for one you should make him your go-to as well.
I'd be remiss not to mention great pre-sales treatment from Judy Song, who helped to open the sales conversation, the smooth treatment from the business manager Vivian Yang who made the paperwork well-coordinated and and hassle-free, and my delivery being memorable and positive with Wilson Wang who made the whole handoff very warm, detailed, and enjoyable.
Thanks again Maranello for making car buying something to look forward to.
Maranello BMW dealership is the best. If any one is planning to buy BMW I would highly recommend them. They provide excellent customer service. They are not pushy at all unlike other dealers.They provide genuine sales price/ quote for their cars.YOU GUYS ARE THE BEST!!!
I am so happy with outstanding service, honesty and professionalism of Jonathan Tam during my new cars shopping with Maranello BMW.
I got my first new car last year from them and again got my 2019 X5 last week.
During both deals I checked couple of GTA BMW dealerships but Jonathan was The Best in everything: price and straightforwardness,not wasting your time by beating around the bush.
Thanks Jonathan!
Just picked up my new car. I purchased with Cristina and she was an absolute pleasure to deal with start to finish. Rosemary the business manager also took care of all the financial details perfectly. I am very impressed with the team at BMW Maranello and would highly recommend them to anyone in the market for a BMW.
Arrival reception was great.
Checking in was slow- staff were too busy with their own conversations. My arrival seemed unexpected despite having a scheduled appointment.
Car was serviced as promised.
Disappointed with not receiving a cleaned car.
Checking out took 30 minutes - staff were friendly but too busy in the background.
Overall staff were friendly and polite but professionalism could be allot better.
I've waited months before writing this review in hopes that the situation would be rectified and I could give more positive feedback but unfortunately that hasn't been the case.
I brought my car in for service due to the key intermittently working. In some cases I literally had to hold the key to the vehicle (2017 5 series) in order to unlock or lock the doors. The key had been replaced approx. a year earlier by another dealer and I was having the same issues.
After days of attempts they couldn't fix the issue and they asked me to pick the vehicle up. With the endless amount of resources BMW should have (engineers in Germany, etc) I refused. I wanted the vehicle fixed. Note: I'm in a loaner vehicle as well.
Maybe a day later I receive a call indicating the loaner vehicle I'm in has been sold (felt a little unbelievable, however who am I to debate this) so I have to bring the loaner back. I return the loaner and I've been told that my vehicle has been fixed. The service adviser gives my keys to a guy to have it washed and brought up. I can see my car from the desk and the guy is walking all over the lot trying to find my car (he cannot because the key isn't working...again). All paperwork states that the key is functional but yet I'm standing feet from my car and I can't lock or unlock my car. Once again, the service department is throwing their hands up and states they don't know what's wrong with it. After expressing my displeasure with the experience and walking to my car, one of the girls comes out and indicates she's going to get the vehicle booked back in and they're going to try some more troubleshooting. I'm away on business the following week so that'd allow them to have the car without having to put me in a loaner.
While I'm in Chicago, I receive a call saying they're ordering another key from Germany (it'll take 2-4 weeks to come in, but this should solve my problem). I pick up my car when I get back to the city and I've been using the key that picks and chooses when to work while I patiently wait for the new key to arrive.
6 weeks after I picked up the car, I call the dealer to get a status update on the key. I spoke to a female at first around noon, she couldn't pull up any information while I was on the phone and she asked if she could call me back. At 5pm I haven't received a call back so I make another call. The new individual puts me on hold a couple of times and finally comes back to state the it shows the key arrived (at some point) however they cannot locate it.
They have now ordered another key -- that's expected to arrive within a week (don't ask me how we went from 2-4 weeks to 1 week). But needless to say, my confidence level is at an all time low in regards to the service level at this dealership.
Picked up my BMW x4 M40i yesterday and could not be happier. Had an excellent experience with my purchase, my Salesman Jonathan is very knowledgeable on all the BMW models and quickly responded to all my questions and concerns.
I have purchased many cars from different manufacturers and dealerships over the years and never returned to same dealership after my lease was over due to lack of customer service from the salesmen at these dealerships. But that is not what my experience was with Jonathan, he went above and beyond what I would expect and provided excellent customer service. He made shopping for a luxury vehicle fun and exciting. I will definitely be going back to him for my next vehicle.
Looking for BMW I would highly recommend that you reach out to Jonathan.
Maranello BMW is an amazing dealership. I purchased a used car there a nearly a month ago and had an issue with it. Leo was quick to put me in contact with their service manager Andre, who immediately contacted me to address my issues. I dealt with over 6 different employees and each and every one exceeded my expectations. Professional and courteous from the first meeting, handled everything with class, and made me feel as I was their #1 priority.
Thanks again Maranello BMW!!š
This was the third time I went in for the same issue on my 2018 BMW ; passenger restraint system error and driver seat belt error.
First time, my vehicle wasn't inspected and I was told it must be me putting items on my passenger seat and "tricking" the system to trigger this message.
Second time, I was told I must have spilled something on my seat and moisture is causing the sensor to trigger the error! I should keep my seat heater on for a week while driving and the issue will go away! NOT!!!!
During the second visit I had them do my routine visit check and despite checking off the "car wash" box on the list of service done, the car wasn't washed. I asked the service clerk and only then she tells me their car was wasn't operating and they couldn't wash the car. Which is fine, but at least don't list it under services done. Makes you wonder what else you're being charged for that that hasn't been done!
Third time, I visit and my vehicle is kept overnight for inspection...next day I get a call that parts are their way and delayed but will get done...end of day I get called that I won't get my car. Next day I eventually get my car and apparently they had ordered parts to fix the issue they didn't detect the first two times!
Best part; car wash was ticked off again as list of services performed and , you guessed it, they had not washed my car....again I ask and the response; car was was blocked by construction vehicle and they couldn't get my car in for a wash!!!!
Anyways, these guys wasted my time quite a bit trying to avoid a service that was needed in the first place...and kept listing services they hadn't performed i.e. car wash and god knows what else!
Looking for alternative service options.
Perfect experience. In Maranello, they provide such professional service. I know them since long time ago. I have tried many other dealerships for service. Maranello is the best with a very nice and friendly team :-)
I just had my vehicle first oil change. My expectations and experience was just fantastic from drive in to drive out. The service REP Robert was quick and well versed and I can see very experienced. He did a great job to tending to my needs with not only oil change but coffee and water while I waited. I am completely satisfied with today's service. Thanks Robert.
Bought a new M240i from Jonathan Tam a little while ago, and the experience was nothing short of top notch.
From getting the car in from a different dealership for the test drive, to the negotiating process, to signing the deal, I always felt like I was in good hands.
He even came and picked me up from Mazda after returning my old car and drove me straight to BMW to pick up the new one.
You cant go wrong with Jon. Honest, straight forward, always smiling and in a good mood.
Go to this dealership, ask for Jon, and you will be in good hands.
Purchased and service my vehicle with Maranello since day one. This is my second vehicle from them. Every time visiting the dealership was a treat. Something new and a learning experience each time. Service department was easy to work with and took care their customer like their own. Service was fast, clean and no pressure from additional add-on/service items like other dealerships try to tag on. Well recommended.
Today I purchased parts at this dealership, the gentlemen at the parts department were very professional and respectful. However interacting with the service personnel (Ariana, Bradley) was very disappointing...
On the phone I was quoted a certain price for the labour, and when the parts arrived they increased the labour cost by 30%.
I called another BMW dealerships and they confirmed that the labour cost is ~30% less at the other dealerships. When I inquired Ariana and Bradley (service advisors) why they charge so much more than the other dealerships they kept saying every dealership is owned separately. Why should it matter?
She kept saying the same thing over and over and didnāt care about the customer experience.
I was left with no choice but to pick up the parts from this dealership, which I had ordered already and take them to another dealership.
The owner and the GM of Maranello dealership might want to know that the customer facing service staff donāt seem to care about the customers... this type of reasoning, and turning customers away is not in the interest of this business.
I definitely wonāt purchase my next BMW from this dealership...
This dealership used to maintain high quality personnel, and competitive prices, but sadly not anymore.
I was recently introduced by a friend to Johnathan Tam. What a fantastic experience! John was most professional and patient. He cares about earning your business rather then simply getting a quick sale. He answered all my questions and ensured I got a good deal. Looking forward to the new vehicle - thank you Johnathan!
Thank you Maurizio for helping me with my second BMW. I felt that you genuinely wanted to help me look for a car that catered to my wants and needs. Another shout-out to Calvin for making the delivery process smooth, efficient and courteous. Even though there is a local dealership in London, I would rather drive a couple of hours to deal with someone that will not constantly lie to me just to make a few bucks.
Great customer service, with a wonderful attention to detail and speedy response while sorting out final paper work while being from out of town. They have an amazing selection of vehicles and we didnāt feel hassled, all our questions were answered and they made us feel really comfortable with our purchase, would recommend š
Jeff Lane and his service team at Maranello provided great customer service and professionalism. Thanks Jeff for going above and beyond to ensure I was helped. Keep up the great work Maranello!
I really enjoyed doing business with John Pavunkovic, Sales Consultant. Since the beginning I felt he was genuinely interested in finding the right vehicle for me. He is really knowledgeable on what he is selling (you can't say the same thing about most of sales persons in general). He is also very professional yet very friendly. He really made an extra effort to gain my business. I initially went to Maranello BMW to lease a M240 and I ended up to lease a 340 M Performance Edition, which I love. I was also very happy when it came down to talk about numbers.
Franklin is a fantastic service advisor. He ensures your car is serviced on time, and all work is done properly. Always gets you the best price possible. Overall, happy with Maranello and have been for years since purchasing my car with them, and subsequent follow up appointments for car servicing have been stellar. Thank you
Leaving a review for John Pavunkovic, I recently bought a new x5 from him. He made my experience very easy and enjoyable. He was very clear and informative. Process was fast and he was very attentive! When picking up the truck he explained all the new features very well!
Very happy with his service!
I had a pleasure of meeting āAmir Shiraziā a few weeks back once we were invited to BMW VIP event. He was quite knowledgeable as well as patient and helped us a lot during the process and we got an amazing deal. I even had gone to other dealers searched online to see if better deals existed but couldnāt get anything close. He also emailed me a few times until before delivery of my vehicle to check on me and providing updates and Iām quite thrilled with this level of customer service. I would definitely recommend anyone to come this location and deal with him because you wonāt go out empty handed and without a smile on your face.
I recently lease a new car from this BMW dealership. I had a very good experience dealing with John Pavunkovic. very patient Gentleman and knowledgeable. defiantly will come back for my future cars to him.
Gina and Albert are really nice. They are patient and truly helped me to solve my trouble. Appreciate it.
A simple āhelloā would have been nice. I went to this location with my husband to purchase a vehicle. We were not even acknowledged. Sales staff seemed ābusyā; but no customers were to be seen. I wonder what was so important that they couldnāt afford the time or effort to notice our presence. We left. I would never return to this establishment again.
Rome was a great sales man! Very honest and up front with everything you need to know. He's got your back when it comes to finding the right car for the right price. Would definitely come back for my next car. Looking forward to driving my new car
I spoke with Amir Shirazi. A very polite and patient sales person took his time explaining everything to me. Highly recommend his services. give him a shout!
Excellent customer service I experienced . I also received Professional , Courteous and Caring customer service especially from Lisa Lum York ( Service Advisor ) who was also understand . She even rendered shuttle service to me and gave me some pertinent advice and recommendations using her Expertise. Am happy to have chosen BMW . A cut and class above the rest ( competition ) !
I have to say...I love the customer service...Juliano and Gina YOU ROCK!!! and to the rest of the service team THANK YOU!!!! I appreciate all that you have done when it comes to my vehicle!! It's a good as new!! Happy Easter to all of you in the Maranello family.
Recently we purchased our BMW X3 from this dealership and I was really impressed by the service provided by Rome Omari. He is always reply to my messages even after a month of my purchase.
He is very professional.I would recommend anyone who are looking for a BMW car to Rome and Maranello dealership.
I live in Ajax and still we purchased car from Maranello BMW(Vaughan)
Just wanted to leave a review about Ashley, who was helping me find a prepared vehicle. We never met, only spoke on the phone, and at the end of the day, I found a vehicle elsewhere. However, the experience I had with Ashley was excellent. She was quick to respond via email and text and incredibly patient - I never felt rushed or pressured. Thank you Ashley!
Yusuf sold me my vehicle. Heās wonderfully professional. He will sell me my next BMW. Service department is exceptional too. Andre is fantastic. Deserves a raise. He treated me well when I brought in the vehicle.
In 2014 i leased 328d xdrive from this dealership. The car had nothing but problems from day one which caused me to bring the car in for warranty work over 5 times, and another 4 times for service maintenance. I understand we are not rating the car (which is another story in itself) but due to these issue's I've had 9 experiences with this dealership and can truly tell you the way they service their clients is a joke.
Service advisers: I've never seen the same face twice. After speaking to staff it was apparent Maranellow advisers don't stick around for very long. They either quit because they are fed up or they are incompetent.
The high turn around rate doesn't surprise me, as i can generally see that the service advisers are frustrated themselves as most times their hands are tied. It's evident to me this spawns from the top and trickles down to everyone else.
Warranty work:
Whether it was a broken horn, randomly depleted batteries, emissions sensors etc... Out of the 5 times I've had to bring in my car for warranty work. (remember this was a brand new car) NEVER was a single bmw loaner available for me... But hey, the service advisers did what they are told to do... offer me a Camry with a $20 service admin free. Again, it's not the advisers fault, they are taking orders from up top.
The management at that dealerships appreciates customers making bmw car payments every month and when a new car (which they sold me) breaks ...i'll be happy driving around a much cheaper car, while continuing to make the high monthly payments on their lemon sittin gin the shop. Oh, and i should cover administrative fee's as well.
Customer service follow up:
I'd always get a call asking me how service went, and was always pushed to rate them 10/10 incase BMW Canada sends out a survey or contacts me. I even had calls urging me to rate them 10/10 prior to receiving my car. It seemed that whoever was behind the phone was told i had received my, and needed a follow up.
I could continue to go on with the problem's I've faced with this dealership over the last few years but i wouldn't take anyone's 5/5 reviews seriously.
Again the staff are great, but it's the way the whole dealership is managed that really irks me the wrong way. No adviser/rep/mechanic on earth can't make things flow smoothly if the foundation they are working on isn't set up to run smooth.
After this lease i'm hanging up my coat and heading to MB. I'd rather pay for service and avoid all the run around I've had with this dealership.
If their parts department is any indication of what the rest of the dealership is like, Maranello BMW is fantastic!
I just called the parts department asking about winter tires and rims for the upcoming 2014/2015 snow season. Frank was beyond helpful! He was incredibly knowledgeable and was able to guide me in the proper direction with what can be a challenging task when considering winter tires and wheels. He took the time to explain in great detail all about off-set, bolt pattern, etc.
Exceeded my expectations! Do your business with Maranello BMW!
Friendly and Knowledgeable staff make Maranello BMW a pleasure to deal with.
Quality BMW location, after sales/maintenance service is excellent.
Not very accommodating with used car purchasing and selling, especially when turning in a used BMW for a new one, even after multiple purchases.
Had to go to another BMW dealership to accommodate my transaction.
I have dealt with Wayne, he's the most honest, professional, and knowledgeable salesman ever.