I had the worst service experience recently at Camco with an owful and careless customer service. I found my car missing 2 main parts after receiving my car from the service and when returning home, the big black plastic engine cover AND the converter shield. Unfortunately after more than 10 calls and leaving notes to the service manager James and the dealership manager.. Ignorance is what I received. Always not on desk, leave a massage, he will call back bla.. Blaa Blaa.
And when the service manager called back after escalation, he simply denied that these parts were missing from the service and that it might be lost somewhere else...after back and forth and reminding him that this dangling shield was already part of the service I asked for to be fixed.. His response was is to wait, with an undetermined date, till they remove the needed parts from a preowned car IF they had one!.
Unfortunately the only way left to me now is to escelate to Acura Canada, hopping that they could help me with my issue with this dealership, and will post my review everywhere to warn others from servicing their cars at Camco.
These people at Camco don't have the minimal Quality control procedures to assure that every bolt and part have been returned in place before releasing to customers.
Joseph Issa helped me with my vehicle purchase. All I genuinely wanted was an easy transaction and peace of mind. And he provided. He has added to my life a stress free car purchase while we face troubling times. He took special care in getting my vehicle ready in a short time, without skipping steps. He made it happen. Will most likely purchase a new vehicle when the time comes, with Joe.
This is our 2nd car purchased at Camco Acura, and it's for the same reason. Customer service, and just hand us the keys for a test drive. Special thanks to Jake C., very responsive and helpful to our questions.
We are enjoying our upgrade to a 2018 RDX.
Cheers, John and Leanne.
Great experience purchasing my new vehicle at Camco. Worked with Jake Charlebois, who is.very knowledgeable, no pressure and a pleasure to deal with. He went out of his way to have the car ready on time, equipped as negotiated and spent considerable time going over the cars technology. Very happy owner!
Lousy experience. Ended up with a rude salesman that treated me like I was too poor to buy an Acura, belittled and ignored my questions and made me feel like I wasn't worthy of his time. All this after I told him I had previously owned a TL and was considering the brand again. The place felt like a used car lot in the ghetto instead of a luxury shop. The Acura brand and service I once knew no longer exists. Will stick with the Germans for my new car.
We are pleased to recommend Camco Acura.
Our sales representative Jake Charlebois was personable, knowledgeable and professional. During our first visit the dealership did not have a vehicle which met our needs. We gave Jake an out line of our requirements and within a very few days he followed up with options he felt would work for us.
Marcel and Mary Lou Dompierre
I've been in for oil changes, tire installation, warranty repair, brake service, amongst others, and I have always received excellent service.
Simon was great. Very knowledgeable and helpful, however, I've had nothing but issues with my car. Within 6 months of purchasing a brand new RDX the battery went on me, I had to get a new one. My windows rattle. When I went in for an oil change I inquired about the windows on the driver side. Apparently the rubber is not good. How can this be when its a brand new vehicle?! They told me they would order the parts and someone would contact me (its under warranty). I waited 3 weeks and then called to followup. The sales guy I spoke to had to put me on hold twice and then I found out that no one put the order in, it says on file what parts need to be ordered, but nothing was done. He told me the one part would be there in 2 days and the other one was coming from Vancouver it could take a week. I followed up again about 2 weeks after that phone call. I left a message for the parts department and I got no phone returned. I had spoken to someone on live chat several days later about this issue and they told me someone from the parts department would be in contact with me shortly. I've waited another 2 weeks and still no one has contacted me. The parts department is the worst! They don't seem to know what they are doing, they don't return phone calls, when you try to connect with them via live chat no one follows up. I've been waiting now for 2 months to get the rubber parts for my windows so they will stop rattling. The last thing I need is for something to happen to my windows! HORRIBLE, HORRIBLE service when you're dealing with the parts department. Good luck trying to get something fixed, they never return your phone calls! The more they keep ignoring the issue the more it shows that they aren't doing their job. I will never recommended to anyone I know to buy an Acura. For the money you pay you expect more (a battery lasting longer than 6 months and having to replace rubber parts on your windows so they stop rattling or being able to lift the window up with your bare hands) and better customer service.
Best dealership in town. When you buy a car, the ongoing relationship is with the service department, and Camco has been looking after my car superbly for 8 years. They are fast, friendly and extremely fair.
Camco treats you like a respected customer. That's the place you want to buy your car.
I called about a car I found on autotrader and was told that it was being safety-ed and they didn't know when it'd be available to be shown. The guy on the line said he'd call me first thing the next day around 9am to follow up. I never received a call so I called back that afternoon, spoke with a different salesman (Jake) and was told he'd go check the status and call me right back. I never got a call back. I found out later that earlier that day my father in law called about the same car to try and get more info and was not only able to book an appointment on the spot to see the car on Mon but was also called back a few hours after my second call to say it was sold. Meanwhile I'm still waiting for a second call back from two different employees that never happened. Horrible customer service. Horrible sales practices.
Just purchased a used 2018 vehicle from Camco Acura and Joe was my salesman. He made the buying experience very simple and easy and he was able to answer all of my questions along the way. Everything was completed on time and I feel like I got a great value for what I paid. I highly recommend Camco Acura and ask for Joe!
I bought a used car and noticed after paying the deposit that there was rust on the car that was covered with paint. The dealership refused to give me my deposit back and indicated that I had signed and it was too late. Fine. My fault. Red flag #1. I bought the extended warranty, which is a complete waste of your time and money. This dealership will milk you dry and ignore you when you want to use the warranty services that they pushed to sell you. Red flag #2. A couple years later, I needed to order a small part for my car. They wanted to charge me a $150 diagnostic fee to LOOK at the car. Red flag #3. I ended up going to my local mechanic who checked it out for free. He let me know what part I needed to order from Acura. I left several voicemails for Camco Acura and they never got back to me. Red flags everywhere. I ended up going to Acura in Gatineau who was awesome. The entire experience at Camco Acura warrants a 0 star for terrible customer service.
My wife and I had a fantastic experience at Camco Acura. Jake and Tyler made the whole process completely painless. Can not recommend this dealership enough!
Great experience with our latest car purchase! Thank you for all of your help in making this a stress-free, exciting time! We love our new Acura RDX!!!!!! :)
Joseph from Camco Acura sold me my first car and made it a great experience. Very friendly and helpful and delivered the best customer service. I recommend everyone to buy a car from him by Acura!!!
Worst service from a car dealership I have ever experienced. I purchased a brand new RDX about eight months ago. I was convinced by the sales staff to purchase the extra warranty protection which would cover scratches and dents, flat tires damaged rims etc. Well if you hadn’t guessed already I got a flat tire and a damaged rim. I was told that it was not going to be covered and that I was on the hook for the repairs.
I said no problem and that I would like the money back from my warranty that I purchased and had never used. I was told that was not possible either. So not only are they not honouring the warranty and paying for the damage tire and rim which cost me just under $1700. They are also keeping the money that I gave them for the warranty package. $1600.
Just read the negative reviews. They are all the same. All related to the service department. This dealership is literally out to steal your money. I was charged $1200 for a rim and tire.
Save yourself the hassle. For the same price range you can get a BMW or Mercedes and their service is exceptional.
We bought a new car from Camco through Joe Issa. He made the entire process smooth and was upfront and clear with everything. He was very professional, accommodating and answered any questions that we had about the car. Overall, we are very happy with his excellent services and highly recommend going through him and Camco.
This was one of my best experiences I have had when purchasing a vehicle. If you are looking for a vehicle you must make Camco Acura one of your first and last stops. Ask for Joseph Issa sales and leasing consultant you won’t be disappointed. Joe was very helpful and knowledgeable thanks for all your help! I love my new suv!!!
Normally great service, but not this time. Mistakes happen, and they did to me two visits in a row. At least be accountable and own up to them and make things right. Never got the issue resolved and when I called about it, James told me they were small things and no big deal. Unbelievable the way he spoke when confronted with a dissatisfied customer. Ususlly a great interaction with him and all the staff. I'm blown away.
Bought my vehicle in 2016. Horrible after sales service to resolve ongoing isaues. They like to take your money and run. GM doesn't return calls or emails even with request from Acura Canada. Owner no better. Look elsewhere- Gatineau Acura has been much better at trying to help me with ongoing issues.
Recently this month, our old and reliable MDX (2010) needed some attention: I arrived at 8am with no appointment. Their staff took on the challenge of ice/snow build up on the prop shaft; a part on order arrived the same day and they fit that in too. Added bonus - they drove me personally (not shuttle) to my nearby office. Amazing! Thanks Camco staff!
I had a very good experience at this dealership, all the staff here is attentive to your needs. Make sure you ask for Joseph, knowledgeable, courteous and professional, no questions are left unanswered. I wouldn't hesitate to go back !
Came in for first time service, dealt with Service advisor James Vorobej, everything was great. Vehicle ready when promised, final bill was under what was quoted. I live in Pembroke and will drive to Ottawa to deal with James and the Camco service team. Great job!
In 2013 I purchased a new TL from Camco Acura and for most of the ensuing time service was excellent. However, in the past six months the service that I have received has been dismal at best.
On one occasion I waited for hours at the dealership while the service department attempted to source a tire for my car. On another occasion I waited for 1.5 hours only to be told that the wrong parts were received. In the final (and my very last) visit to Camco I was presented with an $800 plus invoice for work which I was originally told back in December would be covered under warranty. After an animated discussion with the service manager and the assistant manager I was told that if I did not pay the invoice they would not release the car to me.
Too bad that things ended the way that they did, but the staff seemed to be uncaring that they have lost a customer.
We had a great experience dealing with Ed who was patient, genuine and very well versed with the product. Thank you Ed for taking the time. All the best!
Something happened with service department and management.
So disappointing.
After being a loyal Acura customer for 15 years, I think it's time for a change.
Jake did a great job handling my vehicle purchase. I had been in a car accident and wasn't able to get around without a lot of pain, so Jake gave me as much information as he could over the phone and via email. I got winter tires installed on my car before we picked it up, and Jake offered to personally deliver the all-seasons to my home so that I wouldn't have to lift them into/out of the trunk. Very impressed with the level of service and very happy with the car.
We recently purchased a vehicle from here and the whole process was quick and smooth. Joe was very helpful and gave us straight answers to our questions. I would definitely recommend checking them out.
My 2012 MDX is burning oil at a rate of 1L/2560KM. There is a recall for this problem (google "Acura oil consumption"). Camco simply closed my file and said it was within range. I will now need to check oil at every fill up on a so-called premium brand vehicle.
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I saw your response below but cannot reply to it so I will comment here in my original review. I understand you are constrained by the tolerances passed down by Acura. My dissatisfaction with Camco is as follows:
- My file was simply closed and I was told that my vehicle was within Acura's tolerance range.
- When I spoke with the service manager he was confrontational and showed zero empathy.
- I was offered the ability to re-start my oil consumption test. I am self-employed and it is incredibly inconvenient to come in for four additional consumption tests at my expense.
If I were to start the consumption test again it is highly unlikely that I would fall below the Acura tolerance so this means I would waste 4 trips and approximately 10 hours coming in for nothing.
1L / 1500km means you are opening the hood and filling oil on, roughly, every 3rd fuelling. I paid a premium to buy an Acura based on their quality, convenience and customer service. I am disappointed in this experience as I would expect Acura/Honda to stand behind their products. I am in the process of shopping for a new vehicle. I will not purchase another Honda/Acura product again.
Tommy Wong was extremely helpful and kind to me when I was purchasing my first vehicle. This dealership really cares about their clients and will go out of their way to make sure clients are satisfied. They were able to help me out of a tough situation and I can tell that they are more than just “salespeople”, but people you can really trust. Great communication and service. Highly recommended!
After visiting multiple dealerships in Ottawa I can truthfully say Joseph was hands down the best salesman I've encountered. He was pleasant to speak to and didn't try rushing me into a vehicle. He made sure the car I ended up buying was one that matched what I was looking for. He was very personable and honest through out our meetings. Karim, who did the financing, was also very helpful and always got back to me about questions I had about the process in record time. All in all I had a fantastic experience at Camco Acura and would recommend them to anyone looking to find a great vehicle at a great price.
I had a great experience at Camco Acura in Ottawa ON. Went in looking to buy a SUV and ended up talking with a sales rep. named Joseph Issa. He was very knowledgeable and answered all my questions.....friendly and always had a smile on.
I would definitely recommend Joe to anyone as he was honest and gave me the best deal in town. I am super happy with the purchase of my brand new 2020 SUV.
THANK YOU.....THANK YOU JOE!!!!!
Keep up the great work :)
Ashley A
I bought a car from this dealership last week and I’m extremely happy and grateful. JOE ISSA truly treated me like a family member, very honest and punctual and made the whole experience as easy and quick as possible. If you want an impressive deal, go see Joe!
I bought a car from this dealership last week and I’m extremely happy and grateful. JOE ISSA truly treated me like a family member, very honest and punctual and made the whole experience as easy and quick as possible. If you want an impressive deal, go see Joe!
I had a wonderful experience at Camco Acura, especially with Tommy. He provided excellent customer service and was incredibly patient with my questions. When I picked up my new car, he took the time to explain all the features, customized functions for me and ensured I was comfortable with the settings before driving off the lot. His kind, honest and friendly demeanor made my car buying experience very enjoyable. Thanks Tommy!
We bought our first ever Acura (RDX A-Spec 202 (dark grey with red interior :) ). The experience with our salesman Joe was exceptional. He is honest and does not beat around bush about the details and the numbers. We did get a great deal, however, Joe made the purchase more meaningful. He is very welcoming and makes you feel like you have known him for a long time. I met him for the first time via their online chat option; I had a positive vibe just from the conversation.
I would recommend Camco Acura if you are looking to by an Acura and I invite you to go see Joe....
Thank you very much Joe!!
Dale & Marc June 2019
We are very happy with our experience at Camco. Jake Charlebois was our sales representative and he was fantastic to do business with. He made the whole process of buying a new vehicle very easy and stress free. When we need to buy another vehicle we will be going back to Camco and asking for Jake.
5 star experience!! Jakub is professional, straightforward and a genuine car guy. Thanks for your kind assistance buying my first Acura. Will be back in fall when my wife upgrades her SUV :)
I don't normally complain, as the service department have been great, but do NOT try and leave a message for them to call you back. Multiple times now, I've called, and left a voice mail. Today marks one week since I left my last one, and still no call back. I will be shopping for a new car at some point? Do they get that? The last time I was in there, I spoke to the guy in the parts department about no one getting back to me from service. His response was 'yeah, don't leave a message, we're short staffed'!?
Recently bought and picked up a used Civic at a great price. Jake (salesman) and William (manager) were awesome to deal with and very helpful throughout the process. Knowledgeable, friendly, and professional. They have definitely earned our business!
The service was outstanding and Joe did beat the price, and was really helpful to make the right choice of the car. The best thing is I like is first he understood my need and than told me which is the best choice, he could have sold me the top version of the car but didn’t do that, he just make sure that I get the car with my need nothing extra.
Best customer service and they make sure they work around your time.
I recently bought a SUV at Camco Acura and dealt with Jake Charlebois in sales. It was a very pleasant experience dealing with Jake and others in leasing/finance departments. I’d definitely recommend Camco and Jake to others who are looking to buy an Acura. Thanks!
Bought my first pre-owned car here. So far the service has been great! Very knowledgeable staff, no pressure sales and genuine attention to detail. Will update once I actually receive vehicle this week.
Update: Car is running great. Price was great. Only thing that I think could have been better is the after-sale support. I basically paid, took the car and drove off. I had a lot of questions but they were so busy. Not enough to dock them a star though.
Would I go back to this dealership and buy a car or recommend? Yes I would in a heart beat. Jake, Eric, and Karim are top notch!
I've visited a couple of different dealerships and participated in different car purchases, but nothing equals the service I received at Camco. Joseph is to this date the best salesperson, his attention to the client, his professionalism and his constant follow up made my journey at Acura an excellent experience! Thanks to the team, I would definitely recommend!
I recently bought an SUV at Camco Acura and dealt with Jake Charlebois the sales and leasing consultant. Jake was very helpful and was always available to answer my many questions.He went above and beyond in his helpful efforts! Thanks Jake and good luck with your bright future! Also a thank you to Stephen Smith for his kindness and sense of humour!
We were extremely impressed with Joseph's honesty and patience during the sales process. He took the time to explain many different options, never used pressure tactics, and gave us the space to make a decision that we are very happy with. In the end, we bought the perfect car for our family's needs, for a very fair price. Thank you to Joseph and the team. We highly recommend him.
I have purchased 2 cars from Camco over the years...love the cars...and the dealership service has been impeccable, from warm service, hot gourmet coffee, to courteous shuttle drivers. Most recently had to bring in my MDX for some suspension work...Dave in Service was a pleasure to deal with. He made sure all parts that needed to be replaced were done... & under extended warranty. Even my son who did the drop off and pick up of the car was highly impressed. Hope they install a soft-cloth car wash in the new facility.
Service staff are friendly and efficient. The new dealership looks great. I bought a pre owned vehicle from here and the service has been very good. Only reason I didn't give this 5 stars was because despite the fact my car was "certified" pre owned and the battery supposedly had a load check performed, it died two days later. Camco had it boosted for free and replaced the battery also for free...still leaves a bitter taste in your mouth thinking the car was supposed to perform up to a high standard of testing but failed in two days.
Great service experience, I"m from out of town and had a problem with my Acura RL, was repaired in a very efficient and timely manner.Many thanks to Danny Patrick and their knowledgeable team. I would highly recommend this dealership to anyone looking for a quality service experience.
There isn't a vehicle or service department that is ever 100% perfect. As a client since 1995 my overall experience has been excellent, above average. The service desk, the face of the organization, has always been warm, jovial, hospitable and above all helpful. If there has ever been an issue, they have fixed it immediately. Construction work aside, the new digs are fabulous. Whoever has been keeping the showroom clean deserves a big round of applause. PS The coffee is free, plentiful and great! Thanks.
Drove Acura vechicles for the past 25 years. Best cars/service I've ever had! I'm sure your service manager :Mr. James Wonderful" MUST remember me (Vera Cotter) client with rattle on dash of her one old 2006 RSX.A year or so later unable to fix problem at the dealership, Honda Canada sent their engineers to Ottawa.They got to the root of the crazy rattle. The service from Camco Acura AND Honda Canada was over & above any I have ever received. I tell the story every chance I get. Too bad you not producing a manual transmission anymore, I miss driving your cars! Calm patience has it,s rewards!!