Have purchased 3 vehicles from bannermann now go don mills perferd the old crowd after the deal did not go through ( new finance mgr ) my deposit was delayed tried calling many times but they kept telling me to try later finally after making a scene at the dealship they gave it back sales person willam fry completely avoided me and was rude ( after purchasing 3 vehicles from him. Will never go back !!!!!!!
Tried to sell me a demo vehicle for the mrsp price, less freight and pdi (11000km) when I mentioned that the car has 11k on it I quote “those are just Pats (an employee)kilometres” and at some point mentioned that someone needs to pay for the kilometres.
I didn't have a pleasant experience at Bob Bannerman's. In fact it was the only unpleasant experience I've ever had as a long time Chrysler owner. Before the salesman even sat down his opening words posed the question: "If we can work some magic with the numbers will you buy a car today?" This type of approach immediately 'got my back up' so to speak. Of course my answer was 'no' and that I'd rather ask some questions about the vehicle first. My jaw slackened when he persisted to push his 'buy today' argument and I felt I was in a bad comedy skit. This grating, pushy approach affirmed in my mind that I wouldn't be buying today nor any other day. At least, not from this salesman.
A positive experience for our purchase of a Dodge Caravan, with the assistance of Artem Alberto and Alberto Garcia (Artem unexpectedly temporarily unavailable so Alberto took over). Both patiently answering all questions and willing to accommodate our unusual needs. Steve Baskie, sales manager, immediately compensated for our misunderstanding regarding purchase of a demo. Artem took all the time needed to explain technology with which we were unfamiliar. We look forward to the same pleasant experiences with service, having already met Bill Clark . Thank you for everyone's attentiveness!
Purchased a low km almost new car there 1 full year ago. Sales guy Artem was great to deal with while we were in the midst of making the deal. I flew across the country to Toronto to personally view the vehicle to ensure it was as perfect as Artem said it was. The car checked out, and I returned home to wait for the car to arrive on the transport truck. When it arrived it was damaged - 2 rims were curbed and there was some type of yellow oily substance splashed across the passenger side of the car which stained the white paint. I immediately contacted Artem , sent pictures and he promised to get back to me. I was told several times they were looking into it with the shipping company but never did hear back. I then tried to contact the GM. He called me back once out of 4 calls I placed to him and then he vanished as well. Also tried contacting the Sales Manager who I met when I was making the deal but he no longer works there....moral of the story is to get everything you need done before you sign/pay for your vehicle because this dealer will not follow up as they promised to. I spent over $50k on a vehicle and still waiting a year later...
I recently had the pleasure of doing business with Alberto who pulled out all the stops to ensure that the process of buying my dream car was quick and easy. The customer service here was A1 and I left completely satisfied with my purchase. I would definitely recommend doing business here if you appreciate great service 👍🏾
Wonderful experience. I bought 2 Jeeps from them in 6 weeks time. Very happy customer. Hanif was excellent sales agent.
Felt like I got great vehicles and happy with the price point.
I have recently posted a review under the name John Bruzzese 5 days ago in regards to the issues we are encountering with our 2013 Dodge Journey that was purchased on January 30, 2020. The issues have been substantial and had we been made aware of all the issues to the vehicle, our decision into purchasing this vehicle and our business to this dealership would have had a completely different outcome. As of February 21, 2020, we have not been provided with satisfactory solutions. In fact, the financial burden as been placed solely on us and the dealership refuses to take any accountability whether it is financially or by providing us with a product that certainly didn’t meet standards in regards of safety. The choices provided to us far exceed our initial budget. I will be providing potential clients or existing clients an update as to what our outcome of the situation will be. We are simply asking for the dealership to take some degree of responsibility. We have been more then reasonable by agreeing to a certain degree of financial loss but not to the extend that the dealership has placed on us. We will update potential and current clients with the progress of our situation. I would highly recommend potential clients to thoroughly inspect the vehicle and not blindly trust the dealership staff to look out for your best interests.
Hard pressed to even give a single star.....Extremely disappointed with cost of service (Service Rep and Mechanic - although they tried to upsell, no complaints with these two). Took my Jeep in for a glow plug replacement ($88 for the part). During this service I was told the Jeep would no longer start. Was told the cause was possibly due to mice having chewed the wiring - not the case. Engine harness now has to be taken apart to see issues with wiring. I had no choice but to approve this work since it wouldn't start...I couldn't go elsewhere. Was also told it may not be the glow plug but the glow plug module ($400+) plus 2 hours labour. What was a 1 hour job turned in to 8+ hours. One day later the engine light is back on plus I had lost all power to the vehicle while driving! Cause - battery cable had not be securely tightened back on to the battery. Thank goodness I wasn't on the 401. They replaced the glow plug since the part had been ordered and Mark fixed any "kinked" wiring. Took the vehicle to another reputable shop since the engine light came back on within one day - it was the glow plug module that needed replacing - part was $200 less than what Go Dodge quoted and .5 hr to replace it. Also got a quote for new glow plug - $15 - 60% less than what Go Dodge charged me. Never going back!
The service department is fantastic! They always go above and beyond. They make you feel like family.
Mark Clack you always go above and beyond and always make my experience exceptional.
Thank you for all you do. Keep up with outstanding service.
Simply the best! Gustavo is the Man! Awesome Man! Superb Seller! We feel safe doing business with Gustavo all the time and anytime. We trust you and we thank you for the pleasure and the opportunity you have given us sir.
Go Don Mills Jeep Deelership Go!!!!!
Really disappointed in quality and service. This was our first Chrysler and our last. The vehicle was in the repair shop 2-3x as often as our other car (Toyota) and previous cars (Honda, Saab, Volvo); worthless after 6 years (trade-in value offered at $250!!!). And, even though we had purchased the extended warranty somehow it felt that there was always a reason to charge us obnoxiously expensive out-of-coverage fees. In summary, at least for me, Chrysler was a lousy vehicle with poor support and a very high total cost of ownership and this dealership was only interested in milking my wallet.
Beautiful dealership. Staff were extremely helpful with helping select a vehicle. Was interested in a certain used car initially, but was then offered a better deal twice over getting a better deal each time. They even recommended a insurance broker who offered rates lower then any quote I could find. Selection process was hands down simple and stress free. Financing negotiation was even simpler. The entire process was handled quite elegantly and professionally because of Julio and Artem. Young people do it better.
This is the 3rd vehicle that I buy from this dealer (it was a different name when I bought the others).
Always the best service and they know to treat customer right.
Unlike 3 other garbage dealerships, Peel Chrysler, Golden mile and road sport which I give 0 for any service and will never buy even a used cigarette from.
If you want to buy a Chrysler I suggest you go here. And no I don't work for them, was just treated right from the beginning even though the first time I visited them I didn't buy anything.
Alberto was amazing plus he has a lovely sense of humor. Great assistance throughout the process. We got great pointers and information that help us with our decision.
I would recommend Alberto and staff from Go Dodge to people who are in the process of buying a Truck 👍
Sales consultant Ricardo Garces assisted me on a walk-in visit. Ricardo was very helpful in answering all of my questions and going the extra mile when he personally was not the expert - but brought me to the mechanic to directly get the answers I needed.
All in all, I was impressed with the dealership (front office to service technicians). The vehicles I drove were much, much better than what I was expecting. Pleasantly surprised and now converted into a fan. Thanks.
Alberto Garcia was an exceptional relations manager. My girlfriend and I went into Go auto because we were looking for auto service but their service center was closed on Saturday. So as we walked back to our car, Alberto came out and told us that he overheard our conversation and came to our car to see if he could help us. He went above and beyond and helped us fix the problem even though it wasn't part of his job. It solved a headache that we couldn't fix for an hour. That is customer service at its finest. If you ever have a chance to go to Go Auto at don mills, ask for Alberto because he will go the extra mile just to provide excellent service and help. Thank you so much Alberto!
Its been a dream come true moment🤩 for me to get behind the wheels of THE DODGE CHARGER❤️.Thank you Go Dodge Don Mills for helping me realize this dream.A big shout out to Alberto Garcia for his gracious attitude and exciting passion for cars, he is so fun to deal with🤣🤩.Its been rewarding experience throughout the buying process as they helped with even the trivial aspects of the purchase with great commitment and professionalism.They are really a bunch of automobile enthusiasts so it will be great place to go to fulfill your car dreams.
Alberto was a true professional selling my daughter her very first car. He kept in touch with us from the very beginning and made sure we were comfortable with the purchase of our “new” used vehicle. He even gave the red Fiat a nickname we may continue to use.
Ryan in finance was also extremely knowledgeable and thorough. I can’t say enough about the experience and would easily recommend Go Auto Dodge and our sales rep, Alberto!
Loved our whole Experience at Go Dodge. From our initial meeting with Alberto, we left feeling super excited to work with them. He is most definitely not like other Car Salespeople. He asked what we wanted and actually provided appropriate options! Didn't try to sell us what he needed to move, which is refreshing when shopping for a car. Finance guys were fabulous too! Many thanks to Alberto, Ryan & Adam for getting us into a vehicle quickly. This is our first domestic car and 2 days in we're really enjoying it! Thanks again for the fabulous service!
This was our second vehicle bought at Go Dodge Don Mills and each time walked out extremely happy with the help of our sales associate Jeff Weir. He knew exactly what we needed and was able to smoothly guide us through our purchase. We love both Jeeps and is very thankful for the friendly knowledgeable and efficient service we received!!! The coffees were not that bad either 😉
Chrysler on Don Mills was absolutely awesome. Lisa was the most supportive employee. My Grandma recently passed away and gave me her vehicle. The vehicle was old and the repairs were going to cost more then the vehicle was worth. Lisa found a way to have the warranty extended and assisted me with some of the costs. I will only go to Chrysler in the future for maintenance on my vehicle. I had a shuttle drive me home and a loaner vehicle when the repairs were expected to take a while to fix. I'm so glad I went to the dealer and not a smaller Garage. The mechanic was awesome as well. Thank-you Chrysler.
I love my new Jeep! I told Andy what I wanted, and he put together a vehicle to make it happen. Great service, great guy, good fun.
Pleasure dealing with GM Bob Bozic and sales associate Andy Sherman while purchasing my automobile from Go Dodge. Both gentlemen displayed the highest level of professionalism with genuine customer care. Great personalities and would definitely recommend them and this dealership. Thanks again!
After a lot of research, I knew which vehicle and options I wanted. Andy Sherman helped us weed through our options, paying attention to our must have list. He was very patient with us and offered us plenty of time in private to weigh our options. Once the decision was made, Ryan Kakish was great explaining warranty options and included coverage with no pressure. He took care of all of the insurance information to save us extra work. In the past I have felt hassled and taken advantage of post purchase. After my experience with Andy and Ryan I felt thrilled and excited about my new purchase. It was actually enjoyable as purchasing a new vehicle should be.
I would highly recommend working with Alberto when you have to purchase a car. Totally stressful situation when buying a car, everyone wants it to be a smooth process where everyone wins. I found the car with everything I wanted and Alberto made the whole experience memorable and seamless. As well, Ryan was helpful and informative with the financing. He walked me through everything and answers all my questions. I can’t say enough about Go Dodge Don Mills, everyone was lovely and a pleasure to interact with. I would recommend going there if you have to purchase a vehicle.
About a month ago, I purchased a Jeep from this location. I looked at other dealerships and this location had better reviews . I wanted to say thank to Alberto. He was very helpful and went out of his way to make sure I was happy with my purchase. I know I can call him if I have any questions or concerns.
Great experience, very nice staff! I wanna thank Tarum and Andy for all the help and support. Capable sellers who provided us all the information we need and more! We really appreciate it and will refer to our friends.
Great customer service. Artem is surely one of the best sales guy there as well as great personality. He helped me with the car insurance as well. Highly recommend place if you thinking to get a car. :)
I recently purchased a vehicle from GoAuto Don Mills. I had a great experience! I already recommended the dealership to my family and friends. Andy was my salesman. He is really on top of things. He was very friendly, honest and helpful. The BEST customer service I ever had in a dealership.
Five Stars! I had my brand new 2.5 week old JL Wrangler towed to the dealership on a Saturday because it wouldn't start. Service isn't open on weekends but the GM Bob came out to greet me. Gave me his contact info and said he would take care of me if there were any issues.
Called service on Monday to let them know the issue I was experiencing. They got the car into the shop Monday evening and Tuesday morning gave me the call to say it was a bad aux. battery and they would replace it under warranty. Picked up the car Tuesday afternoon and all is good.
I am very impressed with the quality of service. Although I didn't purchase my Wrangler at this dealership, they took care of me as one of their own. Linda got me in quick and Lisa kept me updated throughout the process. Even the shuttle pick up was right on time. You've earned my business going forward and I will be taking my Jeep for service at this dealership as well as purchasing future Jeeps from Go Dodge Don Mills. Thanks!
Excellent buying experience! I would recommend you talk to Jeff on the sales department. I have bought 2 cars with him and he is always helpful! I would highly recommend him!
I would like to start with a great big Thank you! If it wasn't for the great care and concern, I might not have made it back home to London. I got their late, after 6pm. They quickly looked at it and determined I needed to have it repaired to drive the car. Luckily you had the part in stock. You even went as far as showing me how bad it really was. I'm so glad I came in! Mark the mechanic was absolutely great, quick and efficient, to complete the repair for me to get home. Thank you again. I know where to come if in trouble again while visiting Toronto!
Recently purchased a vehicle from Go Don Mills after months of deliberation and I would do it again. Very accommodating to my specific requests. Ricardo was my salesman and was very professional and provided great service! Highly recommend anyone looking for a Jeep/Dodge to buy from this location! Thanks again!
I've just bought my new Jeep Wrangler from Go Dodge Don Mills and had such a great experience. Ricardo was my sales associate and after shopping around many dealerships, the customer service, pricing and experience at Go Dodge was outstanding. Ryan managed the financing part, he was very informative, friendly and helpful. Excellent, excellent customer service! Would definitely recommend. Thank you guys!
Awesome Team! They are a very reputable, honest dealership and I will recommend them anytime.. Will definitely do business with them again.
A few weeks ago my husband and I had purchased a new 2019 Ram. We were blown away with the amazing customer service and expertise from Artem the salesman. He answered all our questions and concerns, quickly managed all the paperwork.
The car is running smoothly, and looks fantastic!!!
Thank you Go Dodge Don Mills.
Amazing experience, and customer service!
Alberto made the experience very easy, he was so informative and made it his mission to find me my dream car. Would recommend this dealership for sure :)
i had a wonderful experience at this location, special thanks to Bill Clark who was always there, gave me proper input on required services. Would like to thank all the team and great service-- keep it up and again thanks to Bill Clark
We had a perfect experience shopping for our new Jeep Grand Cherokee at Don Mills. We had actually visited a different Jeep dealership prior to Don Mills, with every intention of making a purchase and instead ended up leaving before even taking a test drive - it was the perfect example of why people don’t like dealerships & salesman pressure.
Andy and Don Mills was the exact opposite of that experience. If you want to be convinced why you ‘need’ a car - Don Mills is not the place to go. If instead you want to just have a honest conversation, but treated like a person and not a dollar figure, then go see Andy at Don Mills.
We were fortunate to visit during a end of year sales promotion which meant great prices, but somewhat limited selection & inventory. Andy never pressured us to end up in something we didn’t want and did everything he could to make sure we ended up leaving in exactly what we were looking for. He even played babysitter while we had a few test drives!
Everyone else in service and finance had the exact same approach - no pressure to add on every bell and whistle and happy to answer and explain every question.
We couldn’t be any happier with our purchase so far and the experience that Andy provided. Nice to be treated like a person and not a commission.
Excellent customer service! All details were explained well and we were able to test drive a few vans with no pressure to buy. We did buy a 2017 Caravan and are happy with our purchase. Thank you Alberto😁👍
I asked them to fix a hood lock sensor that wasn't working.
Service clerk comes in to say they've been working for an hour so wanted permission to put in another hour (at $130 /hr).
I asked to visit the service bay and was allowed to talk to the mechanics (nice guys). I asked them what they've done so far and all they could tell me was that they voltage checked the connecting wire.
I asked, "Did you replace the sensor? Or do a software check?". No, they said, just a voltage check.
The mechanics were honest at least. They would not say how long that took (being understandably afraid). The answer I speculate is less than 5 minutes.
Now the service clerk realizes he's busted so starts getting huffy aggressive and says, "Since you said you can fix it yourself, then why don't you?'... which I never said.
I called these crooks out and they backed off on trying to screw me.
This is shameful scamming by such a large Chrysler dealership... disgusting.
Pretty sure I won't buy another vehicle from Go Dodge Mills.
Just bought my new Jeep Wrangler from Go Auto Don Mills and I’m loving it. Jeff Weir was my sales associate and made the stress of buying a new car disappear. Jeff was flexible and prompt in his communication through email and provided me all the necessary details before even coming in to give it a test drive. He was very knowledgeable about the vehicle and did everything he could to make a deal happen. He really cares that you get the best deal possible and went above and beyond throughout the whole process. If you go to Go ask for Jeff!! Julio the money man made everything on the financing side easy and quick. My next car will definitely be from Go Auto! 👍🏽
This dealership and the employees are amazing. I have to say that especially Alberto is OUTSTANDING! 😁👍
He goes above and beyond his job. He is personable, upbeat, caring and genuine.
I cannot tell you in words how grateful we are the first day we stepped foot in that dealership in 2017 and how AMAZING Alberto was and still is.
A MUST go to place to buy a vehicle.
Thank you for your amazing work!
Happily,
Eunice Costa and Ray Camilleri 😁🙏
I spent days looking for a van that would suit my large family and met many car dealers - I finally ended up at Bob Bannerman and met William Fry, He was very easy to talk to - he has great knowledge about the cars, is not pushy and really helped me with my decision. Thanks!
I hoped someday I would own another Jeep Wrangler - leased my first (1999) and fell in love with it. What was unexpected and very appreciated was the treatment received from the servicing department during the six or so years I had it (Bill and others). I knew if I got another one, hopefully it would be with Bannerman again.... picked the new one (2014 Sport) up today and have to write this up to note what a seamless experience it was dealing with Pat Speirs (sales) and Clinton from the financing department. I usually am apprehensive around car dealerships but they both well exceeded any expectations.
Further I am comforted already knowing I'm going to be treated well by the servicing department, on-going. Thank you, Fred Code Architect
We purchased a 2014 Dodge Caravan and we were lucky to be helped by Ivan Shmatko. We walked in the dealership and he made us feel welcome immediately. He answered our questions, even double checking where needed. Throughout the whole process, we felt reassured. We didn't feel pressured to purchase at all. There was no snake-oil presentation, no smoke and mirrors. We experienced a down-to-earth service from a gentleman and a family man with great potential. I hope my review will lead you to him.
Over the years I’ve bought 3 new cars (a Corolla, a Honda CRV, and a Nissan Xterra in that order) and I consider myself a pretty informed consumer, so I was very pleased to meet a first-rate sales professional in Pat Speirs when I was in the market for a new Jeep Wrangler last September.
In short order she figured out where I was coming from, and what I was looking for. As far as I was concerned, within a span of 3 weeks and 2 visits to the dealership, (and a couple of phone calls and emails), she answered all my questions, respected the results of my own research, and offered helpful problem-solving suggestions. Above all she demonstrated a genuine interest in helping me to get the Jeep I wanted.
I also had to, shall we say, interact with the dealership’s sales manager and business manger both before and after the deal. But I got the distinct impression that they were recruited by Pat to help her customer, and, yes, to close a deal.
We recently purchased a 2014 Jeep Patriot from Bannerman under the expert knowledge and advice of our sales consultant Pat Speirs. She made our shopping experience a pleasant one. We completed our transaction knowing that we paid a fair price without the stress that can sometimes happen when purchasing a vehicle. She was assisted in the process by Clint Richardson, the Business Manager, who walked us through the paperwork with a minimum of fuss. All in all a very pleasant experience.
Just purchased a 2013 Dodge Caravan from Bannerman from a very professional salesman by the name of Ivan Shmatko. Ivan made the experience very enjoyable. As everyone knows, some folks treat buying a car as a scary proposition but I disagree. A new car purchase is exciting, not frightening.
Ivan and Bob Bannerman Chrysler were fantastic. Everything was managed professionally and efficiently and with a a lot of help. All promised items were delivered as stated and in the time frame stated. I'm happy with the the new car and the whole experience.
I would recommend Bob Bannerman and Ivan Shmatko to anyone in the market for a Chrysler, Dodge or Jeep.