All things were taken care in a prompt and efficient manner. Service department staff were great. Wait area was comfortable and plenty of room for myself and Daisy and Otis (my golden retrievers) They were welcomed like they were buying instead of visiting . Thanks all
Had an appointment to get my winter tires/rims off and summer tires/rims on, as well it turned out I needed an alignment. The work was completed faster than the expected waiting time. Very convenient to have the set not being used stored by the dealership rather than in my garage. Also, I was offered a drink and popcorn in the lounge while I waited.
Ensured we knew exactly were getting, not pushy about it. Not in a rush and open to discuss options of the deal. Patient with our own indecisiveness. Has a great area where our 2.5 year old can roam and destroy, the employees were also very accepting of his need to be a two year old...
Your amazing staff at Ralph Neale's Belleville Dodge made my first new truck purchase a relaxing, and enjoyable experience. I was made to feel "at home", and comfortable from start to finish in my purchasing endeavor, and am glad to say I do feel like a part of the family at Ralph Neale's Belleville Dodge.
A big thank you to Derek Airhart for all his patience, knowledgeable help, and relaxed, no pressure demeanor. He is without a doubt the best sales associate I have ever dealt with, and I highly recommend him to anyone! To Max for all his assistance with the financing details, even on his day off! Also to Janice for all her assistance in acquainting me with my new Dodge Ram 1500's features, and even staying after closing to do this! To Andy for overseeing all the whole procedure.
Thanks again to these staff members at Ralph Neale's Belleville Dodge for an exceptional buying experience, and making a Dodge Ram fan out of me! I will certainly be recommending you to anyone looking to purchase a vehicle in the future!
I could not have asked for a better experience when purchasing my first Jeep. From the knowledgeable, honest information provided by Amanda; the vast experience and expertise of George; or the patience and attention to detail provided by Janice- all members of the team helped make my purchasing experience enjoyable.
Amanda helped work through all of the information and questions I had-both in person and by text. Her assistance guided me to an informed understanding of what I was looking for in a Jeep. George walked me through some very difficult number crunching scenarios, in a way that was to the point and easy to understand. George always had a story to tell, helping relate to the situation at hand. Finally, Janice was there to deliver the final paper work and my keys in a manner that was efficient and thorough, allowing me and my baby girl get to our next appointment on time.
Kind Regards and Happy Holidays