My ignition on a 2013 Jetta was broken and covered under warranty because it was a known issue. When removing the ignition they broke the key right out of the key fob. This was quoted as costing more than $300 to replace.
Volkswagen’s regional manager decided they should not cover it because it is my fault the tech broke the key. I should have brought my car in earlier to have the warranty work done.
They broke the key fixing a problem they knew required warranty coverage. I have owned 2 volkswagens and this will be my last.
Dishonest dealership, they try to fool you with any slimy car dealer tricks.
Be aware, go somewhere else if you want good service and a real deal !
Terrible service provided by the mechanics on my 2011 VW Jetta. Didn't fill my coolant to even the minimum line (see below picture) nor did they do a proper drive to ensure that the air bubbles were out, thus my engine overheated the next day. I was so appalled that I spent $130+ for a coolant flush only to be given the most minute amount of coolant that was way below minimum putting me in a dangerous driving situation that could ruin my car. Dillion rectified the issue and topped up my car. I've been in 2 other times to get a squealing issue dealt with in my engine but I've been given a huge runaround and put out of $1500+ on unrelated services/fixes that didn't even fix the issue. The technician that did the coolant flush on the same day also did not even bother to try to fix the squealing and my car literally squealed as I pulled out of the driveway today (Aug 15) so it should have been easy to hear the noise even though they claimed they couldn't. The dirty paper foot mats they used were left in my car along with a weird black granular substance on my dash. I can't believe I was so overcharged for such subpar service and the issues constantly persist. I was especially upset as I feel like I've been taken advantage of during this pandemic when I can barely afford to pay my bills.
Best experience with amazing customer service. Ian and Elliot are the best. The staff are so helpful and friendly. Exceptional professional service. Thank you so much for making my car buying so much fun. Thank you Ian for your expert knowledge
As soon as I entered Barrie VW I felt welcomed and comfortable. Ian and Jesse are both very good to work with as they are very knowledgeable and have your best interest in mind. They are both laid back and do not pressure you into anything.
As a lifelong Volkswagen owner, I have brought several cars to Barrie VW over the years, and I will continue to. I have mostly been very satisfied with every aspect of the work they do and their customer service.
Recently, I had an issue that I brought to their attention after I picked up my Jetta from a large list of work that was done.....a large crack in my windshield that was not there at the time that I brought it in. I reached out to the General Manager and Service Manager (David Henderson) with a detailed email account about my concern and - expecting a lengthy disagreement and denial back and forth - I was pleasantly surprised that I not only got an immediate response, but Dave actually suggested why this may have been their fault, along with an offer to fix it at no cost to me. And, less than a week 1/2 later, I have my car back and a brand new windshield.
No service is perfect and things happen from time to time. I understand and accept that. What makes this story extraordinary is that I have come to expect when I have a customer service or product issue that there will be a denial, there will be deflection, there will be avoided phone calls and emails, and the resolution process - when there is one - will only come after an extended period of time and me threatening to never use that service again. Not the case this time, and for that, I will most certainly be a lifelong customer of Barrie Volkswagen. Kudos to you Dave Henderson, and also to you, Roger Waithe. Integrity and professionalism.
Great service and great prices. Second time being there and they always accommodate.
Wonderful experience . Met with Kyle Silveira sales ... very knowledgeable, accommodating and came up up with a great deal for the car I wanted . No surprises and deal made within hours of test drive which I made on my own. Excellent service . Met with managers . Kyle is an outstanding young man who knows his product and “ the buyer’s mentality “. Excellent experience !
Horrible experience. I wish it would let me give zero stars. They are complete clowns there. They have had my car for a week. In the first day our appointment was at 8am they didn’t even look at it till afternoon that’s when they called and said they lost the key to our car. They didn’t call us again that day we had to call them. They got the spare key Friday morning but again didn’t look at our car till Monday. It is now Wednesday and they still have our car. They will not return emails or phone calls from us. And they think replacing the key is the fix to this but that still leaves our car possible in the hands of one of their employees who would also have our address. They could easily steal our car after we get it back. They don’t seem to see the problem with this. How would they feel if I had a key to each of their cars and their address with just a promise that I will not steal it.
Awesome service! Went to dealerships from Barrie to North Bay to get a vehicle .. over 15 in total.
Barrie VW was the best 👍
I saw a vehicle I liked on their website. I sent a question through their website regarding the vehicle and got no answer for a couple days. I then requested a quote for the vehicle and was responded to the next day by Mazen. I replied the same day asking if the vehicle was Certified Pre-owned. I did not receive a reply. I waited a couple days again and then sent a follow up. Still no response to date. It's terrible when you have to chase the dealership to buy a vehicle. I'll take my business and money elsewhere. It's too bad, I did like the vehicle.
Kevin at VW was awesome in no patient pressure sales and helped me even find carfaxes on competing vehicles to make sure I picked the best option on the market. Highly recommend working with him in the future.
Great customer service and great staff at this location. Staff went above and beyond. Would definitely recommend them 5 stars.
Bought 3 vehicles from Barrie VW, great price! Great selection!! Special thanks to the Service department for rushing parts & getting service done quickly.
Sales Staff was extremely professional, friendly and gave us excellent service from the moment we spoke on the phone to the time we drove off in our Brand New SUV. We were very pleased with the Kevin Campbell – General Manager and other staff we dealt with. We highly recommend doing business with Barrie Volkswagen.
Candice contacted me very quickly after using AutoTrader.ca's instant cash offer when looking to sell my vehicle. She worked with me to get me the price I wanted for my used vehicle without any hassle. I was able to sell my vehicle the same day I was going to list it for a price I was comfortable with.
Great group of people when you go to purchase a vehicle but be warned if you have any issues! Owning the vehicle for less than a year and they performed $10k of repairs on a vehicle that we paid $13 k for. The vehicle is a complete lemon even though it came as a Certified Pre Owned. Things continue to go wrong including the engine light and there's nothing they will do. Buyer Beware!
Went into the dealer for alarm horn diagnostics. Dillon in the service department was phenomenal as per normal very informative and willing to help make suggestions on the repair options. Very friendly and respectful as well as very professional.
I take my hat off to these guys! Thank-you James for getting my ride ready! The staff were amazing and very professional. It was an very good experience dealing with this team. When I say team I really mean it. It’s great to see that team spirit still exists! So helpful and kind! Thanks again for the coffee mug James! Lol! I will use it proudly!It was a pleasure..... love my Tiguan❤️
The Barrie Volkswagen Dealer staff was exceptional polite and upon our appointed hour for our repair on the car all the appropriate papers where ready. We found them to be courteous and efficient.
TDI owner, I had the engine light come on with my "affected" TDI (2012). I was treated by Dylan service advisor very well, service loaner provided and great continued communication throughout the service procedure. A new car loaner was given to me in the time my car was in service. Steve the service manager also was involved and seemed to really value me as a customer. I will be returning for warranty work and other.
Great job service team, my wife and I are pleased and grateful.
Picked up my used car on Friday and mint condition. A true team effort as my
Sales rep was busy with another customer at time of pick up but another rep was more then happy to assist, at the end of pick up they took a picture and emailed it to me which was wonderful touch. I met the service department at the very end to ensure my first service was book and they will call to remind me. Thank you Barrie Volkswagen
I am new to the Industry and have worked at Barrie VW for 7 Months now selling cars for the first time. I have enjoyed working here and my coworkers have turned into family. Kevin - the new GM at the Dealership started when i was about 3 months into working here, and has dedicated himself to helping us all succeed, and believing in us along the way. As a whole it is amazing knowing we are a strong team, always working towards building a positive experience for those who use our services.
I have to be honest, I LOVE VW! That's why, even though I always heard bad things about it, I gave it a chance.
And I was COMPLETELY SATISFIED with the service I got there and the whole experience the last 5 times I've been there.
Keep treating and servicing your customer this way, and I might just become loyal!
All I can say is that there were communication issues, accountability issues, tons of excuses and back-tracking, and lack of customer focus. I would not recommend doing business here.
I see the reply asking for an explanation. I sent a word document to the general manager Me. Campbell on November18 and got the usual brush-off statement of “I will improve the business due to your excellent feedback.”
I came in to get my winter tires changed and Steve Ward the service manager went above & beyond to make sure they got done on time. The service experience was great, the receptionist Sandra made sure to offer us beverages while we wait. I will definitely be a returning customer Thank you Barrie Volkswagen
- Roman
Had a great maintenance appointment today. Service rep Dillon always professional. Happy to see him back to work.
Had to get some tires replaced on my vehicle. Barrie Volkswagen was courteous and very professional. Even when I had no way to pick up my vehicle the service manager Steve Ward was amazing! Gave me the door to door pick up. Great service, great people, great job.
Thanks Barrie VW!
James and Daniel were great, I purchased a relatively inexpensive used vehicle and they no different than if I was buying brand new! They came through with everything they promised even with me hounding them! Highly recommend!
Excellent service by Management Team Kevin Gm Jesse New car manager and Adam used car manager. They make you feel welcome and always offer water or coffee. The deals are great and they also give great trade value even though my trade was off make. This place will sky rocket because they care for all clients. My sales rep Ian had great knowledge of product and was not pushy at all. Thank you all for being clear and straight forward.
This new staff is amazing to deal with. Had a lot of laughs and are very down to earth. Will definitely deal with the them next time I buy another car. Josh
Beware buying a "Certified Pre Owned" vehicle from this dealership. I purchased a vehicle from this dealer, and made sure when I was negotiating the deal, that I was buying a CPO car. I was informed that any blemishes the vehicle had would be repaired, all maintenance would be brought up to date, and it would have to pass a rigorous 112 point inspection. Upon delivery, it seems that none of this reconditioning work was actually done. They refused to let me see a copy of this "CPO checklist", and could not provide me with any documentation that my car did in fact meet CPO criteria. Not sure how they can call a car with severely weather-cracked tires, curbed wheels, and paint transfer, a "reconditioned vehicle" (see pictures below). When I asked the used car sales manager, Adam, why my car was delivered to me in such condition, he told me that my sales person must have lied to me, as "we never CPO's TDI's" (despite my bill of sale indicating otherwise) , and that "there was no money in my deal". Thanks Barrie Volkswagen!
Amazing place...Steve and Dillon were the best...they even brought my car right to the door so I wouldn't have to walk any distance to get it as I have arthritis in my knees....huge waiting room with fruit or muffins along with tea, coffee or water...highly recommended for any of your car repairs.
James and Daniel really came through for me to get me my dream car. I am from out of town so they worked a team effort to get me the car on the same day I visited Barrie. They offered snacks while I waited and was just really invested in helping me. I had to drive 4hrs to Barrie to go here and it was worth it!
Dillon, Steve & Shayne enough said! If you don't know what I mean then you need to go find out by taking your car in to see them. Amazing team work and excellent service. My R has never been better and the wash at the end was 10+.
Beautiful, clean dealerships with friendly staff. Zack Whitman was easy to approach and extremely comfortable and knowledged when answering the many questions I had. I highly recommend this location for all of your needs.
I could write a narrative about my experience buying at Barrie VW and the ups and downs, however, I am putting my best foot forward to compliment their new GM Kevin as well as the rest of the team for putting my issues to rest. What was a grueling process for months has now been resolved in an hour due to efficient management. I can see now that this franchise is in good hands and their ability to conduct business is professional and with the consumer in mind. I will be for sure going to Barrie VW to purchase my next vehicle after today.
Beautiful dealership! Always looks clean with super friendly staff. Zack Whitman was a pleasure to deal with!
My car has been detailed multiple times here as well and it always looks amazing.
Had an appointment scheduled for 10:30am for an oil change, watched my car sit there for about 2 hours and not move. They finally took it in and I left at about 1:45pm. When I got there they did let me know they were really busy and running behind but absolutely no reason to make me wait over 3 hours. The staff were pleasant to deal with but very frustrating to sit there for that long and have absolutely no idea when it will be done.
Very unhappy with the dealership. 20 mins before picking up my new car i got a call saying it was not licensed properly, it had not been cleaned/ detailed and they had just tinted it earlier that day instead of a week when i put the deposit down on the car.
not only was it a horrible delivery, I was in a rush to buy a car and asked my sales representative 3 times if the car had rear sensors which was one of my requirement, and was told that someone just turned them off,. I asked him to turn them on before driving away, and discovered that the car did not have it.
however the Financial Service adviser was amazing! helped me out lots and kept me in the loop when going through the process.
Used to work for dwiliari so understand how it is, but not a very good experience at all.
Amazing experience!! Todd and his staff made buying my truck a stress free experience. Super informative, helpful and accommodating!! Definitely the right place to go to buy your next vehicle! Thanks Volkswagen Barrie!! :)
Good experience. Sales people are good and service people only fix what is needed. I can also say, since the new ownership took over this place is the best dealership of any brand to deal with in Barrie. It's simply done right! As a little update, there have been some changes happening at Barrie VW over the past year or so, and it's a positive. The new service Manager, Steve Ward has taken a hands on approach in organizing and delivering quality service, and its evident. Nice job Steve, greatly appreciated from a customers perspective. What I've experienced personally and from overhearing conversations with other customers, Steve steps up to the plate and acknowledges when a mistake or deficiency is the responsibility of the dealership, and makes corrections. That's good service.
Really cramped parking. Especially driving a pickup truck. Front counter people were nice. But wanted to see the general manager who I saw 30 feet away from me and I actually heard him say," tell him I'm not here". Lol to funny. The reason for the 3 stars. Nice professional looking staff. But general manager seems like a typical slimy car salesman. After the fail of the scandals of the cheating of the fuel mileage. This isn't a good representation they need.
Ian Harlock and Elliott Shaw helped me with the purchase of my first "new" (CPO) Volkswagen! They made the experience great by being clear and concise with me about all of the details. They took the time to walk me through the whole process and even helped me get into my car 2 days sooner than expected! Thanks so much guys, for the wonderful customer service.
Sandra the receptionist made my experience at Barrie Volkswagen so great. As I walked in I was instantly greeted with a smile and a warm welcome (literally, because she offered to make me a coffee). She was exceptionally nice and pointed me in the right directions to get the information I needed. Sandra went above and beyond to make me feel that my business at Volkswagen was appreciated, she is a great representation of what it means to build meaningful client relationships and guarantee their return.
I had a great experience with Barrie Volkswagon. I have a diesel engine, so I had to get 7 recalls complete on my car, as well as have the transmission fluid changed and a couple of other things. Not only did they complete the extensive service I needed to get in less than a day, they were able to get an expensive part comped, which I was extremely appreciative of. Customer service was great (Roger and Steve, I think?) and I highly recommend working with this team.
My husband and I went in to have a look at the Atlas and we were thrilled by the service. The staff took time to answer all of our many questions and helped break down the numbers for us. Very Satisfying experience!
Never going back... Disorganized. Showed up for 7:30 drop off, no one there. Courtesy driver had me sign in cause the person was going to be late for work that would have done checkin. Appointment was for 1pm. Got back to garage at 5pm. No call, no follow up from the garage. Then they tell me that they have to order part and will be a week before they can schedule me back in. Told them I might take the care to the other dealership. They tell me I then have to pay $135 just for them looking at it. I say fine. Then I ask, if I decide to bring it back to you will that $135 go towards the cost of the repair... I get a rather rude.. NO. Guess I am not going there ever again. Stay with Pfaff in Newmarket, awesome every time.
The best experience I've ever had at a dealership. I bought my first car just last week and it was absolutely amazing. We felt welcomed as soon as we pulled into the lot. We were approached immidiately by Brandon Lindow. He did such an amazing job at showing us different cars, taking us on test drives, and letting us know every little detail about each car. We also got to work with Aimee, she was very thorough and not a single detail was missed, she got us approved within a day, and we ended up with the keys and a new car within 48 hours of pulling into the lot the first time.
Brandon & Aimee, thank you so much for getting us this car, we are incredibly grateful.
-Sam & Sarah
Love my new Tiguan. This is my 3rd VW and all have been great vehicles. I met with Brandon Lindow when I dropped in to the showroom. Brandon was very courteous and thorough, providing me with the information I was looking for. After comparing a few other brands, the decision to go with another VW was obvious. Brandon made the sales experience effortless. When it came to the required paperwork Aimee was quick and efficient but also very pleasant. This was much more enjoyable experience than the last, which was four years ago.
Thank you Brandon and Aimee.
I bought my used GTI from Barrie VW and I love the car!!! I worked with Ian Harlock in sales and he knows his stuff! I've never met a sales person, or anyone for that matter, that has the passion and extensive knowledge for Volkswagen products like Ian does. His honesty and passion for the brand paired with his well mannered professionalism made for the best automotive sales experience I've ever had. I would recommend buying your next car here, and ask for Ian!!! Thanks again 😊
I arrived at 3 pm for my 330 appointment for an oil change. There were two other people arrived after me for the same service who paid and left and I was left sitting in the new waiting room that was extremely hot and needs better air conditioning. When the car finally came it was after 530 pm. I met the new service manager who helped wash the car to get it back to me. When I opened the car there were still empty coffee cups, an old tims bag on the floor , not impressed with any of my service and I did tell the new manager he has a lot of work to do as the two people that were waiting also spoke very poorly about their experience. I love my car but have to say not happy with expense or experience with assured Barrie or this dealership.