I will not recommend this location to anyone, my wife took the car to Paul King for full service and short after we were driving to States and on the highway i realized that brakes are not working well. I took the car for service in States again, i was told Caliper fluid is leaking so i paid twice for the same thing. When i showed the receipt to Erin Mills Mazda, they refused to do a refund and did not care about the safety and nor they bother explaining as to why it happened. The manager Nadeem does not care either as he does not bother answering your calls. I suggest stay away from Paul B King and Nadeem and if you can avoid this location, please do.
I went to Oakville Toyota on recommendation from Unhaggke. George Giurgis was knowledgeable and pleasant . Only complaint was a little pushy to get a down payment on a new RAV4 Hybrid which was not available at that time - they came out very late . The car was great and decided to purchase after a test drive . Coming soon . Good service and pleasant staff . The sales manager was all over us ( my wife and I ) until he saw I had ordered a car - at which point he did not have the time of day for us - very strange .
Worst services... changes the price...not trustworthy... plz dont go..use unhaggle services first..dont do mistake i did
Had a very good experience with this dealer. Shawn was my sales rep who took carr of my needs and got me a car in my budget.
The Mazda CX-5 was our top choice in the CUV class because of the unlimited KM for the 3 and 5 yr warranties. We eventually decided a GT was the right model for us, with or without the Tech Package. Finally, we decided we would try to find a demo to save a bit of money.
A few dealers had a GT demo, some with Tech and some without. Yaman at EMM helped us over several visits as we considered the pros and cons of new vs demo and gave us some good indications as to how much we might save.
I'm very methodical when it comes to buying a car and I visited about ten dealerships during the whole process and EMM gave off a very positive vibe. That, coupled with Yaman's help and the specific GT demo they had on the lot, encouraged us to make an offer.
It is never "totally painless" when buying a car, as these guys do it for a living, but Yaman and "K1" (Assistant Sales Manager) really did try to make the price work for us. In the end we got a car that we are happy with at a very fair price. We probably saved $1000 over other GT demos with Tech and many $1000s over new!
I strongly recommend EMM and Yaman!
The unhaggle salesman was awesome and we actually negotiated further with the sales manager past the unhaggle price. What can I say it's my ninth car purchase and I was looking for the safest suv and most bang for my buck. I'm a new mom, newly stay at home mom and money is tighter then normal so I had a price in mind. They beat it by another 500$, the process took longer then I wanted but hey 5mins with a baby is too long. I love my 2015 cx5 awd gs model at less then the cost of the msrp of the lower model. Oh and trust me I went with the offer to several other Mazda dealerships who couldn't come close and tried to tell me they are selling me a base model or a non awd model because that price is not possible. I was so freaked out that when I came back to the dealership I was afraid it was going to be a bait and switch. It wasn't, I love my new suv so much so that I baked goodies for the staff who I love so much at Erin Mills Mazda! Thanks Geopo
Rating service only.
This facility has never had good service, for me. The people are nice. Their rates are over inflated. The time they charged was absurd. When I questioned the time the answer I was given was that the part was in a hard to reach area. It isn't.
I escalated to the GM with a complaint. Quick turn around. The GM at this facility responded in the same day. That made me happy.
The response I got from the same service person was that they explained the complex nature of the work to me, which they did not.
So twice I am getting false statements from this person. All I wanted to know was why a 15 minute job took 2 hours. A proper explanation was all I needed. I had to pay no matter what. I wanted peace of mind. And that was not provided. Instead I was dismissed and then false truths later.
This facility has great sales staff. I am sure their mechanics are fantastic. I am glad to have purchased my car here.
I will never return to this service center if I can avoid it. I suggest anyone with questions on their work order not settle for a simple answer if you think it doesn't sound right. These folks are the experts. They should be able to take 2 minutes to explain the time it took for their work. If everything is on the up and up, there should be no hesitation. If you are proud of your work then explain it to me and why I should be happy to have paid a premium to receive service here, because we are. We know we pay more for going to a dealership. We do it because we expect high end service and support.
I’ve been a customer here for years, and I was always pleased with the service department, up until the last time I brought my car in. My car was returned to me with a flat tire, which I noticed a few km down the road. The service advisor was condescending about the situation, and essentially told me that it was too late in the day for them to do anything about it (3 hours before service department closed). I eventually got the situation resolved, but not with the help of the service advisor, and without any sort of apology.
I would have expected more courteous service considering how much business I have given to them over the years.
Mohammad Akbar - was awesome. My daughter purchased her first vehicle and I was very impressed with Mohammad’s customer service. He wasn’t pushy and gave us our space to make the decision to buy. Very happy with Erin Mills Mazda.
Thanks Mohammad for everything.
Mohammad Akbar was the gentleman that helped
me buy my first car! He’s a sales manager at Erin Mills Mazda and overall provided me with an optimal experience by answering any questions I had and spending countless hours to make sure I was comfortable with my purchase. I would highly recommend him to any other first buyers. Well done!
I was settled for a Corolla for my first car in Canada, and passed by Mazda just to see their Mazda 3 and compare value to price. Sat there for 4 hours and went out of the door with a finance contract for a Mazda 3 instead, and i am absolutely loving it.
The sales service and price Mariam (my sales rep) and Safa (my financial services manager) have supported me with was top notch. They went into every detail of the car, the test drive and the financing contracts.
They delivered the car to me within 5 days as well.
On delivery day, Mariam had her day off, however she took the time out and went to work just to deliver me my car on time.
Mariam and Safa were always available on messages as well in case i needed any information about the car or the contract, i shamelessly messaged after work hours as well, yet they answered my messages and made sure i had all the information i required to complete the insurance and the delivery of the car.
Everyone at the branch was smiling and had a great customer attitude. Especially Noman.
Keep it up Erin Mills Mazda . Looking forward to deal with you again !
I would give 0 stars if I could. Dealership has excellent customer service right until you sign the paperwork. My sales associate Miriam hasn’t answered multiple emails after picking up the car, they obviously only car about making sales and not serving their existing customers. Dealership told me my car was ready for pickup and to arrive at 10am. Car wasn’t ready until 1:30pm as it was at the Detailer - not sure why they told me it was ready when clearly it wasn’t. Dealership also said car was ready when an application we paid extra for had yet to be installed - could have saved myself a trip and waited until application was installed. We took car back on March 9 for installation, dealership said we would get rental car. Show up for appointment and there is no rental car. So yet again, wasting hours of my life at this dealership. Also I don’t believe the dealership did the full inspection before delivering vehicle as the moment we left dealership the Tire Pressure light was illuminated, and the cable/lever to push the seats down is broken. I will never recommend this dealership to any friends or family, the only recommendation I will give is to stay far, far away. Very unimpressed with the service I have received in the 2 weeks I’ve owned my vehicle. Disgrace of a dealership
Erin Mills Mazda surprised me with how attentive and dedicated their service was. They kept us informed of anything we needed to know when we decided to purchase our car. Mohammad Akbar was our sales rep and he wasn't pushy like some salesmen can be. He was polite and great to deal with. Highly recommend Mazda moving forward to anybody.
I recently went to Erin Mills Mazda to get a vehicle and I had a great experience overall. This was a new process to me, as I have never purchased a vehicle before but all the sales associates made me feel very comfortable and at ease in making this big decision. I got a Mazda CX3 and I love it. I would highly recommend anyone going to this dealership.
Mohammad Akbar is amazing! I highly recommend you contact him if you're interested in making a Mazda purchase. He does everything he can to help me get the best deal every time I purchase a new car from him.
I am in the car industry myself and I believe rapport and active listening to the clients needs is critical. I've been in the car and banking industry over 10 years providing ambassador service to my customers. I will pay the extra penny for loyalty and going above and beyond. Why? Because that's what I bring to the table for client base. This experience at Erin Mills is as cliche as it can ever be. Defensive sales tactics isn't the way Erin Mills Mazda, it's acknowledge the client and reassure them before solving.
Long story short I was pre judged prior to the whole process. The sales guy I found had potential to be great though held back. I never even met the sales manager working on my approval, I was related the message "I need $10k down payment."
I went to another Mazda store, got fully approved zero down. A missed opportunity here.
I can train the whole sales staff and make them better because the leadership training the sales guys is sub par. I know they can be better.
My experience with Erin Mills Mazda was much better than I could have anticipated. From when I walked in the door I was greeted with friendly staff and Mohammad Akbar was wonderful to deal with. He made the entire process of buying a new car enjoyable and really went out of his way to accommodate everything I asked for. All in all it was a great experience and I’m glad I came here to buy my new car.
Great experience with a Erin Mills Mazda. Had the pleasure of dealing with Mr. Mohammad Akbar who helped myself and fiancé obtain the best possible deal with great customer service. Second purchase from this dealership and Mr Akbar went above and beyond to ensure we were taken care of. Would recommend to anyone interested in buy a Mazda.
Approximately 4 months ago we purchased a vehicle at Erin mills Mazda and we received the best customer service from sales manager Mohammad Akbar who was very patient and helpful. We recently had a minor issue with our contract and Mohammad came to work on his day off to resolve this issue, this in my opinion was truly going beyond and above to take care of the customers. I highly recommend if your purchasing a vehicle to speak to Mohammad .
Mohammad Akbar provided us with outstanding service during the purchase of my very first car. He explained everything in great detail, including all of the features. I would 100% recommend his service and Erin Mills Mazda dealership to anyone and everyone.
I went to Erin Mills Mazda to look for a preowned car with little mileage and extra safety features. Mohammad has been a trusted partner not only for myself but my whole family. He did a great job of making myself and my family feel appreciated and comfortable during the whole purchasing process. This is probably why my family now has 3 cars all sold to us by Mohammad. Thanks for all your help Mohammad!
Everyone that I spoke with throughout the process of getting my car was nothing but helpful. They are super knowledgeable about their products, and go out of their way to make sure that all of your questions are answered. Really good buying experience!
This is my first Mazda and first car in Canada. Mohammad Akbar took his time to walk me through every single detail in the car from features to technical information that I wasn’t aware of and finally setting up my phone and every single detail. I am thankful for Mr Mohammad and it’s an add to Mazda to have knowledgeable person like Mohammad in its staff.
Mohammad Akbar and the Mazda team made sure I had the most seamless and efficient experience with the purchase of my first car. I can’t thank the team and Mohammad enough for explaining everything to me so well. Thank you!
My experience with Mazda Erin Mills had been nothing short than sweet. The professional Brand Ambassador, Jujhaar Singh, had really helped me out in picking out a wonderful vehicle, and had concrete answers to all my questions. I would recommend contacting him if you ever do plan on taking a car out for a test drive or reach a deal.
Outstanding service! I visited 3 other Mazda dealerships to fix an issue with my vehicle. These dealership made costly recommendations that didn't fix the problem. Paul King and his staff were attentive, diligent, and very professional. They took the car in, diagnosed the root problem, fixed it, and kept me updated the whole time. I highly recommend this dealership.
The best dealer for Mazda You can get best price and service
Mohammad Akbar was incredibly professional, friendly and courteous! He made the purchase of my new vehicle seamless and was an enjoyable experience! I will recommend is service to anyone!
The best experience I have ever had purchasing a vehicle. Erin Mills Mazda truly understands what it takes to deliver top notch customer service from start to finish. I'd highly recommend Zohaib Dossani if you're looking for a professional to handle your purchase.
The best customer service experience ever. I’m very satisfied and beyond words. If you’re in need of a car, visit Erin mills Mazda and ask for Zohaib; he’ll make sure to make your time worth it. He was incredibly professional from beginning to end.
If you are looking for a car you, you have to go there and ask about Mohamed haque. He is a very good guy and he will give you very good deal that will make you happy and it will be good for your budget. He is doing a very good job I highly recommend to go for him.
Mohammad Akbar provided excellent service from beginning to end. He took the time to show and explain the features of the vehicle. He was very helpful, friendly, and enthusiastic. We are very happy. Thank you so much!
I am very pleased and excited about my new vehicle. Sales man JJ was awesome. He knows his car provided the best customer service and very knowledgeable. He’s passionate about his work and making sure I was very happy with my purchase.
Karen in finance worked over and beyond to help me get approved with the best rate. My first time at Mazda and had the best experience . If I was a millionaire I would buy all my cars from these two sales rep. I had the best experience.
Thank you JJ and Karen so so much.
Great experience at Erin Mills Mazda yesterday. Professional and courtesy were the key to swap my older car with a new model. Thanks to Affan H. for his intervention and help with the process he was able to delivery happy customer.
Lots of future options to save money. Knowledge is the power 😉
I had a great experience working with Zohaib leasing my first car. He was patient, helpful and never pushy. I would highly recommend him and his team.
Erin Mills Motors was amazing and my salesman JJ made me feel at ease and appreciated when purchasing my car. He was amazing and would highly recommend him to friends. Also Paiman went beyond also and made me feel important. Great service great guys. Best choice I made in finding a great dealership. Thanks guys
The only thing I can say about the customer service in Mazda Erin Mills is that it is very exceptional. I am a person who is very hard to please but Zohaib went out of his way to help me understand everything and I really appreciate it. He's very patient, informative and frank. I would definitely recommend this place to anyone who's planning to get a Mazda.
The only thing I can say about the customer service in Mazda Erin Mills is that it is very exceptional. I am a person who is very hard to please but Zohaib went out of his way to help me understand everything and I really appreciate it. He's very patient, informative and frank. I would definitely recommend this place to anyone who's planning to get a Mazda.
I need to admit that Austin Guo is a very nice sales. He is very patient to introduce and provide information for us! He can speak Mandarin so it very convenient for Chinese people! Very appreciate for his assistance!
After many years of being great, I had an incident where they would not honour my warranty and ended up sticking my with a bill for over $500. I would take your business elsewhere.
Update: I eventually got the half of rebate I requested, from Mazda Canada, though I still had to eat half the costs. I tried on various occasions to deal with your service department and was never contacted back after being told I would be on at least 5 occasions, even when my wife pointed out the warranty on the screen in front of you of your employees. Another dealership put me in touch with Mazda Canada, who was able to resolve our issue is some capacity. My review and opinion stands, and sadly you lost a loyal client.
Very Happy with the service at Erin Mills Mazda. They have a wonderful team who is always helpful. Special thanks to Mohammad Akbar (Asst. Sales Manager) and Faaiza (Finance Manager) for taking care of my purchase and making it a smooth process.
We dealt with Mohammad on the purchase of our new vehicle. He was courteous, extremely helpful and very attentive to our needs making sure all our questions and concerns were addressed. He made the whole purchase transaction a very pleasant experience. We even enjoyed his sense of humour. Would definitely recommend him and the dealership to family and friends.
Excellent service overall. JJ, the sales rep provided perfect service, no unnecessary talk or trying to oversell. Just walked in asked to test drive a car, and everything was straight to the point. Excellent service, couldn't be more satisfied.
I had a verbal agreement with a sales rep for the 2018 Mazda Signature vehicle. A few weeks later I booked a meeting via email to purchase he vehicle. The email outlined the verbal agreement and car specifics. The rep acknowledged our email, booked the meeting and confirmed the requested vehicle was in inventory. Not only was the vehicle not in inventory, but the rep went back on his word - no deal, you pay full sticker price. What a waste of time.The rep tried to pull the wool over my eyes and charge me full cost for a 2018 vehicle by hiding the purchase price and trying to only focus on bi weekly payments. Why would I pay full sticker price for a 2018, it's 2019. Why did Mazda not live up to their word?
Needless to say I have a very sour taste in my mouth from this whole experience.
Long story short: had a verbal agreement and confirmation car was there, Mazda went back on their agreement and the car wasn't in inventory.
This makes me wonder: how trustworthy would this dealership be on the service side? What type service can you expect post car purchase? Can you trust them? This experience raises alot of questions with respect to the integrity of this dealership.
It was the most pleasurable car buying moment I ever had. Mohammad Akbar is very polite and knowledgeable. Highly recommended. Thank you very much for helping me for trade in and purchase.
Excellent service at this dealership by everyone especially Mohammad Akbar who was our salesperson. From start to finish very honest, thorough, and a great communicator. We are very happy with our service and would definitely recommend to anyone looking for a great vehicle. A perfect 10!
Mohammad was great, very helpful, knowledgeable and a pleasure to deal with. We will highly recommend him and go directly to him when we are ready to buy our next car. Thank you, Mohammad, for this seamless and enjoyable experience. You are the best!
Amazing dealership, they have a solid inventory, you can take a look at pretty much all the cars Mazda has to offer here. The service is great everyone there is very helpful and very friendly. They know what their doing and it truly shows.
HIGHLY RECOMMEND! Went in looking to buy my first car and Syed really vouched for me. Explained everything to me step by step, and was able to deliver everything on time plus more. New breaks, tires, and a free manual. I got an extraordinary deal for an amazing price. I didn't even want a Mazda until I came to the dealership and I was sold! Staff is super friendly and helpful. Check it out if you haven't already. You won' t be disappointed!
I went to Erin Mills Mazda twice looking for my car (2015 Mazda 3 GS). The first time was okay because it took me so long to wait for test driving. but the second experience was amazing. I really appreciate the help from Mr. Yaman he was so friendly. and the best thing was he helped me to get a great deal for my car!!! If you want to get a Mazda, you definitely need to go to Erin Mills and speak with Yaman! Enjoy!
I bought my Mazda 6 from EMM last year for my Anniversary. At the time of pick I was taken for a surprise, the staff of Erin Mills Mazda had the car gift wrapped, had an instant picture taken. It was one of my best gifts. The staff is very friendly and helpfull.
I would strongly recommend Erin Mills Mazda . Zoom Zoom :-)
Just picked up my second Mazda from Erin Mills Mazda. On both occasions, had the pleasure of dealing with Mohammad Akbar, who is the sales consultant, and Paiman, the senior finance manager. Both are very professional in their dealings.
Mohammad is very knowledgeable of the fleet of Mazdas. He is very genuine and dependable. No wonder he is the best sales performer at the dealership. He truly cares about his customers and it shows! Not pushy at all; he does not need to be since he is selling a great product.
Paiman is great as well. Very efficient, professional and personable.
Both are a pleasure to deal with. I highly recommend Erin Mills Mazda and Mohammad. You will know you are in good hands!
This is our 3rd car purchased from Erin Mills Mazda for our family. The third one was specially purchased for me. I had given my specifications to Ravi Menon and he chose the right car for me. I now own a cute little Mazda 2 - lovingly named 'Lucy' by my daughter. The staff namely Paiman and Aman were very professional to go through all the formalities with me with a lot of patience. They delivered the car promptly and in good condition. I am certainly pleased with the car and the service provided by the knowledgeable staff.
We have had great experience dealing with this dealership for servicing our Mazda 6 also. I always sincerely recommend them to my friends and family and many of them have bought cars from Erin mills Mazda. They too mentioned that the service rendered is exceptional!!!
Recently purchased a Mazda3 (GT Fully loaded with moonroof) at this location and I was assisted by Tariq Javed. I cannot express how satisfied I am with my experience at Erin Mills Mazda. Tariq delivered excellent service. The knowledge he has about the product, patience with my questions, and professional services are exceptional. I had gone to several other dealerships but at Erin Mills Mazda I found them informative and answering my query with all pros and cons. I found out more about my car needs with Tariq’s help than ever. Everything he promised me he delivered and nothing was missing. Would buy from Tariq again any day. I highly recommend this place and Tariq especially to everyone. I rate them 5 stars!!!
Hi My name is Nouman Sheikh, i recently purchased a Mazda 6 GT from erin mills mazda. I was delighted at the experience I had at this dealership. The service was great, and my sales rep, Yalda was really helpful through the entire process. This was my first vehicle and he guided me through the process Also the finance manager Harris helped me get approved and got me an awesome deal on my rims. I would highly reccomend Yalda and Harris and Erin mills Mazda to all fo my family and friends. Now im Zoom Zooming away in my new Mazda 6 GT!!
Wonderful! wonderful! wonderful!!!
That has been my experience always with Erin Milss Mazda. I have been with them since 2008 and I still bring my cars here even if I have to drive far. The service I get starting from the Service advisor till the Technician and others at the dealership is fabulous. What shines through in the whole experience is the honesty and the clarity about the work that needs to be done. Since I drive a lot and since my kids travel with me sometimes, safety is prime. The advices given by the advisors at Erin Mills Mazda are with safety at the forefront and then the financial aspect too being kept in mind. I do not mind driving any far distance for such honest service. Ravi Menon, General Manager, is a very humble and honest person who will make you feel at home.
I would advice their service to anybody who asks me!100%!!!!